Consumer Analyst Resume Sample
Elsa Schamberger
1227 Leuschke Via,
Chicago,
IL
+1 (555) 142 3003
Work Experience
Consumer Insights Senior Analyst
01/2016
-
PRESENT
Boston, MA
- Understands industry research and trends, and anticipates future customer or market needs by being inquisitive and by showing a desire to bring added value
- Leverages own relentless curiosity about consumers and shoppers to identify commercial opportunities that influences shopper/consumer behaviour
- Engages the customer by using consumer and shopper insights, data and resources to create the picture of success and "what could be"
- Connects consumer beverage landscape (CBL) to our brand solutions, shopper and category insights to create a future focused customer strategy that is commercially profitable for the customer and the system
- Negotiates with dealers on disputed loan or lease decisions made by Credit Analyst’s Level I and II. Assists analysts with escalated dealer calls
- Evaluates credit applications based on information received from credit bureau reports and various other sources Negotiates with dealers on disputed loan or lease decisions made by Credit Analyst’s Level I and II. Assists analysts with escalated dealer calls
- Negotiates with dealers on disputed loan or lease decisions made by Credit Analyst’s Level I and II
- Assists analysts with escalated dealer calls
- Negotiates decisions, tiers, and terms on applications, approvals and declines
Consumer Intelligence Analyst
05/2009
-
09/2015
San Francisco, CA
- Three years consumer credit buying experience – preferably automotive
- Advanced PC skills in MS Excel, Word, PowerPoint are required
- Conduct basic data segmentation and summarization with Excel Pivot tables or similar application are desired
- Excellent communication skills and ability to effectively interact with business unit leaders to resolve issues are required
- OMNI or Flash
- Consumer credit buying experience – preferably automotive
- Responsible for maintaining and evolving market performance trackers; this includes maintaining SPHE’s relationship with the OCC
Consumer Risk Analyst
03/2002
-
11/2008
Chicago, IL
- Develop a robust and ongoing approach to market intelligence so key stakeholders across the business are aware of key market trends and competitor activity
- Identify and champion opportunities and threats that the marketing and product teams can use to make business decisions
- Manage the customer insights program and budget
- Identify and champion opportunities to develop internal and external insights
- Work with external agencies and the team in Australia to deliver research and insights and translate those results into tangible business opportunities and actions
- Work with the relationship marketing team and EIM to develop customer and market segmentation as well as drive the operationalization of segmentation in analytics
- Work with the Marketing Leaders and other stakeholders to highlight the insights and opportunities presented by segmentation
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite
Education
Doane University - Crete Campus
1997 - 2002
Bachelor's Degree in Economics
Professional Skills
- Strong communication skills, analytical, and decision making skills
- Effectively lead, coach and develop cross functional project teams; strong relationship building skills
- Prior underwriting, funding or collection experience desired or equivalent combination of education and/or experience
- Develop strong communication skills including integration with the Mumbai center
- Project management: well organized, capable of working on multiple projects simultaneously, results oriented approach and strong time-management skills
- Excellent communication and presentation skills- enjoys sharing lernings with groups
- Strong relationship management/interpersonal skills
How to write Consumer Analyst Resume
Consumer Analyst role is responsible for interpersonal, research, powerpoint, travel, design, reporting, database, integration, training, credit.
To write great resume for consumer analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Consumer Analyst Resume
The section contact information is important in your consumer analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Consumer Analyst Resume
The section work experience is an essential part of your consumer analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous consumer analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular consumer analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Consumer Analyst resume experience can include:
- Excellent communication skills, verbal and written including presentations skills at a Leadership level
- Strong analytical and problem solving abilities and interpersonal skills, with quick adaptation to new technology, methodology , and processes
- Strong interpersonal skills in a professional office environment
- Excellent written and verbal communication skills and ability to positively
- Intermediate to advanced Microsoft Office skills (Excel, PowerPoint & Word) required
- Advanced skills in Microsoft PowerPoint, Excel, Access or equivalent
Education on a Consumer Analyst Resume
Make sure to make education a priority on your consumer analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your consumer analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Consumer Analyst Resume
When listing skills on your consumer analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical consumer analyst skills:
- Able to work effectively in a team and prioritize workload to meet deadlines
- Effectively communicating insights to a variety of audiences, from working-level teams to senior executives
- Prior experience of working within FPandA or similar function
- Experience in CRM and Consumer Analytics with a proven track record of driving actionable insight
- Two (2) to five (5) years Credit Analyst experience or combination of education and/or experience
- Proficient Computer and Internet Skills
List of Typical Experience For a Consumer Analyst Resume
1
Experience For Consumer Intelligence Analyst Resume
- Pro-actively monitoring and recommending new and innovative ideas/approaches to address changing research needs and priorities
- Flexible and nimble- can adapt to changing priorities
- Hands-on experience with SPSS or SAS required
- Leadership experience with working in a fast pace environment while driving for results in operations
- Leadership or Business Support (with experience in NICE & IEX applications, Aspect EWFM application, Avaya CMS)
- Workforce Management Support experience
- Contact Center experience
- Selecting, designing, and implementing a variety of research methodologies to address relevant research questions
2
Experience For Consumer Risk Analyst Resume
- Collaborating with internal teammates to support their information needs and providing value-added interpretation of information
- Giving customer voice to the development of products and marketing communications for alternative fuel vehicles
- Giving customer voice to the development of products and marketing communications for Toyota’s Small SUV/CUV line-up
- Giving customer voice to the development of products and marketing communications for Lexus’ near- and entry-level luxury vehicles
- Translating data from reports, dashboards, and external data sources into actionable recommendations for improvement
- Analyzing data to generate relevant and actionable consumer insights
3
Experience For Consumer Credit Analyst Resume
- Managing assigned project financial and operational resources
- Prepares and distributes recurring and ad-hoc analysis and reporting on
- Investigate when direct dispute letters are received from customers regarding the accuracy of information furnished to the credit reporting agencies
- Audit direct disputes and update the system of record with an AUD (Automated Universal Data form) to be submitted, as necessary, to reflect the results of the audit
- Enter information into e-OSCAR updating customer's credit bureau as necessary, saving said info for record retention while sending responding to the customer within 30 days of receipt
- Respond to frivolous and irrelevant disputes within 5 business days of determination, noting the system of record and sending a response letter
- Forecast peak on-hand units and UPC’s as well as orders for the peak selling windows
- Assist with the creation and delivery of any product/process training for the Consumer LOB's, as necessary
- Review of business unit activities to assure conforming credit, regulatory, and operational policies and procedures
4
Experience For Consumer Insights Senior Analyst Resume
- Negotiates with dealers on escalated deal requests, providing support and guidance for Credit Level I and II analysts
- Scan and log each direct dispute into the appropriate systems and determine whether it requires a response or is frivolous and irrelevant
- Review credit bureau disputes within the e-OSCAR system to potentially remove marks or report requested changes "as is"
- Manage inbound and outbound escalated credit bureau disputed phone calls
- Leverage collaboration and innovation to gain multiple, genuinely new perspectives on the organization’s most challenging problems and most compelling opportunities
- This role primarily supports global Walt Disney World efforts including Revenue Management & Analystics (pricing), Experience Insights, Premium Services, the Annual Passholder program, and the Merchandise line of business
- Analyze information from credit applications and credit reporting agencies to make sound credit decisions while effectively negotiating the terms and conditions of loan decisions
- Balance the demands of Production, Sales Support, Risk, and Quality Assessments as established. Participate in team meetings and Calibrations to communicate, share trends, review Policies & Procedures and team goals
- Flexibility in schedule to work varying hours including AM & PM shifts, weekends, and minor and major holidays
5
Experience For Consumer Ops MCA Senior Analyst Resume
- Follow up for approvals and pending contracts to increase capture rate and monitor dealers portfolio
- Conduct customer interviews and investigations when needed to facilitate in credit decisions or assist in funding process. Coach and assist dealers to resolve funding issues and reduce CIT
- Analytical with a high attention to detail and accuracy
- Negotiate, influence and collaborate to build successful relationships
- Communicate confidently and professionally
- Proficient in Microsoft Office Applications - (Excel, PowerPoint, Outlook, Word) Experience with creation and manipulation of pivots from raw data and creation of high quality presentations for Sr. Leaders across the division
6
Experience For Consumer Credit Bureau Analyst Resume
- Proven ability to build relationships, collaborate across teams for purposes of resolving support issues through critical thinking in relation to process improvement, technology and tactical planning
- Effectively utilizes a variety of credit bureau reporting tools such as Credit Bureau Reporting Agency websites, e-Oscar website, and ALS, and other systems to identify type of dispute received and manually perform a reasonable investigation required by FCRA Regulation for direct and indirect disputes
- Possesses the ability to utilize various systems to research information on closed/inactive, active, current, delinquent, and specialized accounts, manually pull account statements, loan history, and create work items to all bank lines of business if applicable
- Collaborate with the Online/Digital teams to guide multi-channel strategies, segmentation and testing
- Learns to research, resolve, and provide timely responses to Litigation/Legal requests
7
Experience For Consumer Driven Products Analyst Resume
- Effectively initiates contact with Credit Bureau Reporting Agencies via telephone, and secure email correspondence to maintain effective communication between the agencies and data furnisher
- Support the Head of Consumer Intelligence in leading the relationship between our partners, education and marketing communities to drive capability
- Champion the systematic use of Consumer KPI’s and their value through the business – supporting the brands in analysis and action
- Advance the use of analytics, measurements and tracking tools for the function and brands
- Use advanced database analytics to track consumer behaviour and engagement and develop segmented communication strategies to maximise annual spend, retention and loyalty
- Drive adoption and scaling of self-service model for reporting, analytics and campaign performance
- Develop new analytic methodologies and tools to enhance speed-to-market and decision making
- Define measurement, analysis and reporting frameworks for key corporate initiatives
8
Experience For Consumer Policy Risk Analyst, Assistant VP Resume
- Become power user of company CRM system – BlueAnalyzer and key retailer analytical tools
- Drive the integration of consumer analytics into measuring and informing more effective and efficient marketing planning and budget allocation (à A&P Optimisation, ROI Modelling)
- Support brands in developing and implementing loyalty strategies
- Partner with Consumer Insights to ensure relevant consumer metrics and measurements are designed and utilised to influence insights into action
- Assist with customer database management including vendor management, reporting & analytics, database maintenance and system enhancements, third party data flow processes, and quality control
- Applying analytical problem solving techniques to develop actionable insights based on market trends and conditions; Develop and present logical, concise findings and recommendations to various stakeholders within and outside of marketing
- Understanding of Consumer Lending Products (Home Equity/Unsecured Credits)
- Integrate CRM analysis and best practice across the UK business, particularly with business and marketing analysts and the CRM community
9
Experience For Consumer Systems Analyst Resume
- Help maintain an automated upload template for sharing and analysing DM/Email/SMS campaign results for appropriate deployment to various stakeholders across ELC
- Implement, apply and champion best practices regarding the measurement of A&P Optimisation, especially as it relates to marketing effectiveness and multi-channel campaign optimisation
- Support the development of CRM education modules and seminars to elevate the education of all relevant CRM practitioners and all levels of management
- Foster understanding of CRM strategies across all levels of the business via regular communication, including CRM Leadership Calls, Community Calls and workshops
- Develop, maintain and deliver reporting on numerous Consumer Risk processes including, but not limited to, Consumer Loss Mitigation Call Monitoring, Natural Disaster Monitoring, and Consumer Exception Monitoring
- Assist the Head of Consumer Risk, Consumer Risk Team Leader, and others in the design, development and ongoing management of 2LOD activities. This includes, but is not limited to, special projects, key risk/productivity indicators, executive level reporting and monitoring
- Perform and/or assist in the exceptions evaluation process on Consumer Loan Presentation(s) and/or post-close file reviews. Analyze the validity of consumer exception requests against documentation provided and products specifications within the product / pricing guidelines
- Work with management to develop/revise the appropriate business related reports to drive quality improvement across the consumer portfolio based on new or current compliance/regulatory rules or Bank policy
- Assist and support the research and identification of new technologies and processes to improve quality, as well as the ability to apply to the Bank’s production
10
Experience For Direct to Consumer, Senior Analyst Resume
- Based on new or updated consumer regulations / guidance, proactively identify changes in impacted review strategies and procedures
- Develop and maintain professional relationships within related business units to ensure a collaborative approach to quality assurance management
- Support professional, proactive communications with other business units, Compliance, and in-house counsel
- Review the Underwriting processes policies and servicing areas that support the various business lines; determine if compliance or other risk issues exist and make a case for process improvement using risk management best practices. Report findings and recommendations to management team
- Produce work with limited oversight
- Change and grow in a dynamic environment
- Works well independently and within a team dynamic
- Assistance with design and implementation of business rules for account acquisition or account management in spport of credit and other policies
List of Typical Skills For a Consumer Analyst Resume
1
Skills For Consumer Intelligence Analyst Resume
- Working on syndicated and/or audience measurement research; project management experience; survey design, programming, and deployment experience
- Experience in running reporting queries in SQL and making minimal changes
- Extensive Project Management and Consumer/ Shopper Planning experience (+8 years) gained in a multidisciplinary research and insights function or agency.
- Strong project management and relationship building orientation
- Experienced in using mTab and SPSS
- Experience working with the Microsoft Office suite of tools
- Prior work on forecasting models
2
Skills For Consumer Risk Analyst Resume
- Prior work with interactive reporting tools
- Collection Services experience
- Understanding of the product planning function, and marketing/advertising function
- Funding knowledge, thorough knowledge of the credit review process as well as knowledge of credit scoring
- Understanding and ability to write quantitative surveys based on agreed set of business questions and research objectives
- Understanding of and ability to write quantitative surveys based on agreed set of business questions and research objectives
- Understanding of the applications of various analytic techniques and the ability to explain these techniques to team members and internal clients
- Complex problem-solving, innovative and creative thinking
- Collaborate with others in marketing, sales and operations, pricing, etc to obtain necessary information to accomplish goals
3
Skills For Consumer Credit Analyst Resume
- Be a member of one of the teams supporting FP&A across ICG, GCB, LATAM and Mexico franchises
- Gain a holistic and deep knowledge and understanding of various businesses across Citigroup
- Develop a deep understanding of FP&A processes
- Interaction and coordination with functions and IT teams as an interface for information sharing
- Monthly/Quarterly product metric reporting (sales funnel, revenue/units, etc)
4
Skills For Consumer Insights Senior Analyst Resume
- Work independently and comfortable working in ambiguity
- Able to review and make data-supported conclusions regarding the performance and opportunities of the business
- Knowledge of and how to apply different types of strategic research from U&A’s to market mapping/structure methods, segmentations
- Curious nature and passion for understanding the ‘what’ and ‘why’
- Familiarity with analytic techniques including chi square, t-tests, correlations, regression, factor analysis, cluster analysis, and conjoint analysis
- Completed Agile project training
5
Skills For Consumer Ops MCA Senior Analyst Resume
- Intermediate understanding of Market Research - (Nielsen) and statistics
- Interaction with seniors from Finance and Business across products and regions
- Play an active role in FP&A transformation
- Independently problem-solve, with an awareness of when to escalate issues
- Intermediate knowledge of Microsoft Office applications, such as Word, Excel, and PowerPoint
- Drive for results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line orientated; steadfastly pushes self and others for results
6
Skills For Consumer Credit Bureau Analyst Resume
- Organizing – Can marshal resources (people, funding, material, support) to get things done, can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner
- Generating investment ideas (longs and shorts) with the Portfolio Manager
- Help with coordination of sub-regions’ teams
- Exceptional team player: pro-active, confident, flexible, sociable, adaptable, hard-worker
- Versatile and able to work under pressure to deliver multiple projects to a high quality
- Experienced in performing advanced analytics, segmentation, data mining and campaign management using SQL, SAS, SPSS, smartFocus/BlueAnalyzer or similar packages
- Previous experience operating large-scale CRM systems or programs
- Unit/Revenue forecasting analytics to set KPIs
7
Skills For Consumer Driven Products Analyst Resume
- Business Trends creation and analysis
- Translate business requirements into actionable data analytics
- Analysis on product initiatives
- Work with Finance and performance assurance to develop revenue objectives and measures success that are leading indicators of revenue attainment and inform adjustments to plan
- Effectively communicate research findings to a diverse business audience
- Effectively lead, coach and develop cross functional project teams
- Experience or strong interest in alternative fuel vehicles and industry (hybrid, plug-in, electric, fuel cell, etc.)
- Experience or strong interest in the luxury automotive industry, and/or luxury brands in general
8
Skills For Consumer Policy Risk Analyst, Assistant VP Resume
- Write concise and insightful reports, and to effectively communicate research findings to a diverse business audience
- Skilled in financial and operational analysis
- Strong knowledge of financial concepts such as CLV, NPV, ROI, Margin, Etc
- Sound judgment and strong work ethic
- Extensive Experience with Research Methods
9
Skills For Consumer Systems Analyst Resume
- Proven ability to interpret and synthesize large amounts of quantitative and qualitative data
- Demonstrated ability to work with multifunctional partners
- Experience in a variety of research methodologies such as: internet/telephone/mail surveys, ethnographies, one-on-one interviews, focus groups, vehicle clinics
- Work with Marketing, Sales and Operations to determine what's working, what's not and recommend adjustments to plan to close revenue gaps
- Go ‘beyond the numbers’ to get to key insights
10
Skills For Direct to Consumer, Senior Analyst Resume
- Manage multiple assignments and deadlines
- Apply economic trends to current and projected portfolio
- Local Language and English required
- Experienced in a variety of research methodologies such as: Internet Surveys/Telephone/Mail, Ethnographies, One-on-One Interviews, Focus Groups, Vehicle Clinics
- Expertise in Analytic Techniques
- Basic understanding of the applications of various analytic techniques and the ability to explain these techniques to their team members and their internal clients
List of Typical Responsibilities For a Consumer Analyst Resume
1
Responsibilities For Consumer Intelligence Analyst Resume
- Ensures adherence to federal regulatory requirements governing consumer credit. Adheres to established department policies and procedures relative to the underwriting, approval and closing of consumer loans. Actively stays abreast of changes in credit policies and lending guidelines and procedures, while being compliant with consumer regulations
- Experience with Excel, specifically working with formulas and pivot tables
- Experience with both quantitative and qualitative research methodologies
- Conducting analysis and evaluation of various business performance metrics to support tactical and strategic decision-making
- Bringing together information from various sources to evaluate near- and long-term product and market potential
- Write concise and insightful reports for a business audience
- Familiarity with Walt Disney World Resort business
2
Responsibilities For Consumer Risk Analyst Resume
- Experience in a variety of research methodologies such as: internet surveys /telephone/mail, ethnographies, one-on-one interviews, focus groups, vehicle clinics
- Market research experience
- Able to work evenings, weekends and holidays as required
- Performing ongoing (daily, monthly, quarterly, ad hoc) reviews of LOB production trends and portfolio dynamics, providing key findings and highlights to the LOB management team
- Using external information sources to evaluate SunTrust performance. Mining this data to find areas of competitive advantages as well as weakness/areas for opportunity
3
Responsibilities For Consumer Credit Analyst Resume
- Developing and manipulating complex reports
- Understand the Meals consumer and shopper landscape through analysis of the consumer & shopper dynamics (i.e. purchasing panel analysis, U&A analysis), the structure of the market (i.e. occasions & need states, product domains, retail dynamics etc.) and macroeconomic, culture, people and channel trends
- Support the situation analysis with retailer/channel and shopping trends cross category
- Synthesise situational analysis, competitor information across markets for Meals IT to shape the regional agenda for AC & SP
- Leverage globally implemented shopping and shopper learning, activation and tools as a lens to look through for local shoppers, retail environments and retailers
- Communicate clear and compelling recommendations for concrete growth activities by combining shopping, category and retailer knowledge, as well as insights from multiple sources with shopping and business knowledge, and synthesize to provide clear understanding of present and future growth drivers
- ALM or Quality Center Experience
4
Responsibilities For Consumer Insights Senior Analyst Resume
- 2-4 years of relevant work experience in credit bureau analysis
- Selecting, designing and implementing a variety of research methodologies to address relevant research questions
- Consulting with client groups to provide advice on all aspects of the research process, translating business objectives into research questions
- Project management of Quantitative and Qualitative Research Projects
- Analyzes consumer credit applications to determine the credit worthiness of applicants
5
Responsibilities For Consumer Ops MCA Senior Analyst Resume
- Determines the risk level based on an evaluation and assessment of the Credit Bureau and other sources
- Relevant work experience in Market Research or Consumer Insights, preferably at a Market Research firm; analyzing quantitative research data and delivering quality research insights in a business setting
- Intermediate skills in MS Excel, Word, PowerPoint
- Passion for data-driven marketing and business intelligence; proven success in utilising analytics to provide strategic recommendations and drive concrete action
- Knowledge of or ability to use Bank software and systems, including proficiency with automated underwriting systems
6
Responsibilities For Consumer Credit Bureau Analyst Resume
- Analytical & strategic
- Positive & proactive
- Exercises individual lending authority for Direct Consumer Lending and specialized lending programs as appropriate. Ensures that lending decisions are sound, within authorized lending limits and in compliance with the Bank’s lending policies. Makes recommendations for loan applications outside of lending authority to a higher level of lending authority for review and approval
- Presentation Skills – Is effective in a variety of formal presentation settings: one-on-one, small and large groups, peers, and bosses; is effective both inside and outside the organization, on both raw data and controversial broader topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn’t working
- Comfort Around Higher Management – Can deal comfortably with more senior managers; can present to more senior managers without undue tension and nervousness; understands how senior managers think and work; can determine the best way to get things done with them by talking their language and responding to their needs; can craft approaches likely to be seen as appropriate and positive
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