Credit Control Resume Sample
Peyton Bradtke
73371 Antoinette Meadows,
San Francisco,
CA
+1 (555) 475 4404
Work Experience
Credit Control Manager
07/2016
-
PRESENT
Los Angeles, CA
- Verify all draft credit agreements against the approved credit to ensure accuracy prior to delivery to the client
- Ensure executed Credit Agreement is prepared against the approved credit and in accordance with the clients Articles of Incorporation and Signing Authorities
- Assist management team in implementing Global Operations’ strategies and demonstrate Service Excellence practices in all interactions with business partners
- Innate flair for detail and accuracy
- High levels of proficiency in MS office suite, in particular Excel
- A team player with a sense of urgency
- Flexible and able to prioritise competing demands
- Experience in a Credit Control environment
Credit Control
10/2009
-
01/2016
Los Angeles, CA
- Analyze issues/problems to identify root causes and decide upon the most appropriate solution available from a variety of options to resolve discrepancies, taking into consideration the situational factors and existing procedures and policies to ensure client satisfaction
- Report and maintain records of all credit irregularities within the NCR or Un-reportable Irregularity Log and escalate non-compliance issues to CS and the next level of management to advise of potential risk
- Amend incorrect negotiable and non negotiable documentation and/or registrations within control of RLO
- Maintain integrity of all security files in accordance with documented standards
- Keep informed of all relevant CIBC products and services by consistently updating products, procedural and technological knowledge and all upgrades within area of responsibilities
- Prioritize and organize workload to ensure deadlines are met and items are processed according to policies and procedures
- Update and maintain productivity tracking tools
- Identify and recommend changes to existing processes and procedures to improve client satisfaction, recording all exceptions that do not fit within the existing process
- Be accountable for the entire credit control process, managing a team of six
Credit Control Assistant
05/2003
-
07/2009
Dallas, TX
- Prepare all required negotiable and non-negotiable security documentation in accordance with Client’s Articles of Incorporation
- Review all solicitor prepared negotiable and non-negotiable security including the Solicitors Letter of Opinion to ensure security is indicated as required within the approved credit and Credit Agreement
- Verify all negotiable and non-negotiable security documents are returned and executed in accordance with client Signing authorities
- Verify and validate negotiable and non-negotiable security documentation to credit agreement provided by the Credit Specialist to ensure data integrity
- Ensure quality checks have been completed if applicable; ensure all credit adjudication approval conditions on the terms of the loan/negotiable and non-negotiable security requirements are complied with prior to advancing funds
- Prepare required debits/credit and program approved loans ensuring the terms and conditions outlined in the credit agreement are adhered to
- Renew loans ensuring that terms and conditions outlined in the credit agreement are adhered to
- Input negotiable and non negotiable registration particulars accurately in the appropriate systems to comply with policies and procedures
- Receive instruction from Credit Specialist and take required action relating to negotiable and non negotiable security documents/registrations. This includes preparation of documents for scanning, registration, conducting and analyzing property searches
Education
University of Central Florida
1998 - 2002
Master's Degree in Credit Management
Professional Skills
- Excellent planning, problem solving and organisational skills
- Strong analytical, decision-making, and follow-up skills are needed to assess each situation and determine the appropriate action
- A Good level of PC literacy with excellent keyboard/data entry skills (preferably with a good working knowledge of Microsoft Office, e.g. Word and Excel
- Strong excel skills and SAP
- Excellent English and Arabic verbal and written communication skills
- Excellent interpersonal and communication skills.-Self-Motivated and grittiness-Work under pressure
- Resilient and resourceful leader with good organisational skills and the ability to communicate effectively at all levels
How to write Credit Control Resume
Credit Control role is responsible for english, leadership, excel, interpersonal, credit, sap, training, retail, finance, securities.
To write great resume for credit control job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Credit Control Resume
The section contact information is important in your credit control resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Credit Control Resume
The section work experience is an essential part of your credit control resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous credit control responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular credit control position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Credit Control resume experience can include:
- Strong management and negotiation skills, with ability to communicate effectively at all levels
- Strong numerical aptitude, with good communication and analytical skills
- Excellent interpersonal understanding, negotiation and influencing skills
- Good soft skills and the ability to work in a face paced working environment
- Good system skills including MS excel
- Good problem identification/issue solving and analytical skills
Education on a Credit Control Resume
Make sure to make education a priority on your credit control resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your credit control experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Credit Control Resume
When listing skills on your credit control resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical credit control skills:
- Good communication skills with the ability to build good relationships with a wide range of
- Able to demonstrate good leadership and team work skills
- SAP experience is highly desirable.Strong organizational skills
- Solid and effective communication skills - verbal, written and interpersonal
- Effectively cooperate with Market Managers in order to establish a strong Expedia team
- Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
List of Typical Experience For a Credit Control Resume
1
Experience For Credit Control Manager Resume
- Effectively cooperate with Market Managers in order to establish a strong Expedia Group Team
- Excellent computer skills, including Microsoft Word, Excel, Outlook and Powerpoint
- Excellent communication and persuasive engagement skills
- Drive performance and ensure results delivery Solid relationship management skills
- Language required: Chinese Native and Excellent English Language skills
2
Experience For Credit Control Administrator Resume
- Proficient in MS Office applications particularly with strong Excel skills
- Good general administration and organisational skills with meticulous attention to detail and accuracy
- Sound people and project management skills
- Experience in Finance or related field, and with >10 years of management experience
- Capable to work effectively under pressure and tight deadline
- Exellent Excel skills
- Developing and maintaining effective relationships with internal and external customers and stakeholders
- Building and maintaining strong customer relationships both internally & outside the organisation
3
Experience For Credit Control Specialist Resume
- Maintain positive relationships with customers by providing excellent service- Collect withholding tax certificates and process corresponding entries
- Good English reading and writing ability is preferable
- ‘experience in the field of credit control and account receivables preferably from manufacturing industry
- Good level of competence with PC applications, including MS Excel, Word and Outlook
- Proven track record of developing others and a team oriented approach
- Experience supervising small-medium teams, within Accounts Receivable functions or other core financial processes in a complex business environment
4
Experience For Credit Control Team Leader Resume
- Experience in credit control in property industry
- Full function credit experience
- Experience with large ERP systems preferably SAP or Oracle
- Proven business / commercial acumen
- Experience in account receivable or credit control function
- B.Com with 3 years of experience in Credit & Collections
5
Experience For Credit Control Team Lead Resume
- Ensure that there is system in place to deal with invoices that are routinely returned because no valid
- Excellent English speaker (both written and spoken)
- Strong command of both written and verbal English
- Experience in Accounts Receivable or similar functions
- Maintain positive relationships with our customers by providing excellent service
- Supervise daily work of the makers. Lead a small group of makers to deliver good quality work within turnaround time
- Average skill in leadership and organization
- Innovate to be more flexible and highly efficient, with a focus on cost effectiveness
6
Experience For Credit Control Assistant Resume
- FCA consumer credit experience would be advantageous
- Experience in a Credit Department in a supervisory / management role
- Previous experience of credit management is essential
- Previous experience within the hire industry is desirable
- Achieves progression to appropriate skill levels within agreed timeframes
7
Experience For Credit Control Collector Resume
- Experience in a busy administrative environment
- Experience within a high volume credit control environment advantageous, not essential
- Experience of both UK and Overseas order process, INCOTERMS and Proof of Export
- Medium / Large Company experience is essential
- Experienced in use of litigation and insolvency processes and practices
8
Experience For Credit Collections / Credit Control Assistant Resume
- Proven ability to reduce debt and drive best practice
- Build strong relationships with senior member of the business and field based operations personnel
- Work with the ASM and BM and Account Managers to implement effective processes to avoid further disputes
- Experience of query resolution essential
- Experience in finance department
9
Experience For Junior Specialist, Credit Control Resume
- Previous credit control experience in Multinational organisation
- Establish and maintain good client relationships, both internally and externally at all levels
- Reconcile complex accounts and have excellent attention to detail
- Significant collections experience in a B2B environment
- A strong team ethic
10
Experience For Internship Credit Control Resume
- Demonstrable expertise in Accounts Receivable/Credit Control or similar functions gained through experience in same/similar role
- Able to organise own workload and to re-prioritise at short notice in order to meet deadlines
- Understanding and managing customer requests, including banking, invoicing and statements
- Coordinating, training, motivating the team and being a role model for them
- Providing accurate AR forecasting and reporting, SOX controls and compliance with statutory and month end requirements
- Ensuring monthly statements are prepared, reconciled and ready for posting by the 5th working day of each month
- Understanding of accounting concepts and principles and reporting to tight deadlines
- Assisting with the registering of customer disputes ensuring that they are registered with accurate information and the correct level of detail
List of Typical Skills For a Credit Control Resume
1
Skills For Credit Control Manager Resume
- Good IT skills including Excel (Pivot tables and V Look ups)
- Good self-motivation skills and ability to use own initiative
- Excellent English Language skills required. Knowledge of other language is an added value
- Good PC skills – especially proficient in Microsoft outlook and excel
- Good numeracy and problem solving skills
- Proven analytical skills & problem solving capability
- Good all round systems skills (knowledge of SAP system is an advantage)
2
Skills For Credit Control Administrator Resume
- Good team and communications skills
- Proven people management skills with the ability to manage through others
- Excellent communication skills with fluency in English; knowledge of Arabic language is a distinct advantage
- Outstanding interpersonal, communication and influencing skills
- Ensuring daily cash are effectively allocated
3
Skills For Credit Control Specialist Resume
- Proven experience of leading, motivating and managing a team
- Critical thinking and thorough technical decision making skills
- Solid experience of managing a credit control team, in a multi-site environment
- Judgement skills and decision-making ability
- Experience in Finance or related field and with 1-2 years of management experience desirable
- Word/Excel & Power Point skills
4
Skills For Credit Control Team Leader Resume
- Proficient skills in Excel, Word and Outlook are essential
- Effective Staff management 3-5 years’ experience
- Work Experience: 5 + years’ experience in finance
- Proven experience within a busy Credit Management role
- Strong stakeholder relationship management experience
- Strong AR/Accounts experience is desired
- Proficient computer skills - in particular Excel
5
Skills For Credit Control Team Lead Resume
- Manage the internal team and the outsourcing partner to ensure good customer experience
- Ensure account queries are resolved effectively, involving other departments as necessary
- A good working knowledge of Microsoft Excel with relevant recent experience
- Good customer service skill set, going above and beyond the call of duty where necessary
- Good credit or risk administration experience together with an understanding of financial instruments and credit, foreign exchange and derivative products
- Relevant experience with proven track record in staff management
- Good time management and good organisation
- Have ERP systems experience (Oracle would be preference but SAP experience acceptable)
- Advance Excel, PowerPoint and presentation skills
6
Skills For Credit Control Assistant Resume
- Advanced communication and management skills
- Be a people motivator & leadership skills
- Proven self-starter with a passion to provide excellent Customer Service
- Maintaining strong performance metrics via overdue debt and DSO
- Experience in assigning and monitoring workloads and gathering resources
- Demonstrate an ‘easy to do business with’ approach in day to day approach to managing and coaching the team
7
Skills For Credit Control Collector Resume
- A solid working knowledge of Microsoft Word, ACCESS, Outlook and Excel (Understanding V-Lookup, Pivot and Functions an advantage)
- Proven track record in managing and developing individuals and teams
- Excellent attention to detail being professional, methodical & disciplined in dealing with any task
- Experience of influencing others including those in senior roles
- Strong understanding of reporting tools and techniques
- Negotiable depending on experience
8
Skills For Credit Collections / Credit Control Assistant Resume
- Credit Risk Management Administration & Control experience (2+ years) in the India banking industry is desirable
- Do financial analysis prior to the opening of a client account
- Previous experience of managing a team based in different location
- Aged Debt Reporting & Analysis experience
- Experience of managing multi-currency ledgers
9
Skills For Junior Specialist, Credit Control Resume
- Experience of working within a Credit Control department
- Demonstrable experience of working within a credit control department
- A good knowledge & understanding of the Credit Control function
- Experience in executing efficient month end close procedures
- Proven understanding of how credit impacts cash flow of a business
- Experience of chasing debtors across DACH
- Relevant experience in industrial sector and in managing project’s milestone payment collection is highly desirable
- Initiate and lead business process improvement initiative relating to credit and collection of the region to improve effectiveness and efficiency
- Experience in a fast growing and customer oriented international company
10
Skills For Internship Credit Control Resume
- Ensure postings are completed accurately and compliant with Cultivate and maintain good working relationships with internal and external customers
- Experienced in building relationships both with internal and external customers
- Experience implementing productivity standards and new procedures
- Credit control experience
- Demonstrates a ‘right first time’ attitude
- Previous experience in Customer Service and Sales Support
- Knowledge and experience of operational or reconciliation processes and implementation of financial controls in operations
List of Typical Responsibilities For a Credit Control Resume
1
Responsibilities For Credit Control Manager Resume
- Conduct reviews of the Bank’s various credit portfolios to critically assess the effectiveness of each team’s controls regarding the credit risks associated with their portfolios
- Proven experience in Credit Management and Fraud Control in both low volume, high value and high volume, low value channels
- Previous experience in an SSC/Multi-national environment
- Handle your own workload and prioritize multiple requests from various parts of the business
- Commercial experience working in credit control
- Good knowledge and understanding of all Credit Control processes and best practice
- Experience in a large multinational, shared services environment
- Sending out letters and statements on list set by Credit Manager using Accent software
2
Responsibilities For Credit Control Administrator Resume
- Maintaining Standard Operating Procedures
- Producing monthly reporting for the Board Reports
- Developing talent and activity driving the team to develop their careers across the finance team
- Processing bank statements and applying customer payments
- Dealing with escalations in a timely manner and supporting team members with any complex queries
- Minimising bad debts and write offs and notifying the Finance Director promptly of accounts at risk
3
Responsibilities For Credit Control Specialist Resume
- Recording and maintaining accurate chase history of Customers Accounts
- Producing and maintaining reports and key statistical data to support the performance of the Credit Control team
- Allocating payments and reconciling debtor accounts
- Outgoing, engaging personality and the ability to work with a diverse portfolio of debtors
- Providing monthly analysis and performance reports for Senior Management
- Setting and review of customers’ credit limits and terms through appropriate financial analysis
- Managing a team of up to 15 people to reach best customer service results
- Coaching newcomers and ensure knowledge management and retention
4
Responsibilities For Credit Control Team Leader Resume
- Partnering with other parts of the business
- Maintaining all customer-, process documentation
- Sharing best practise between Credit Control teams to ensure continuous quality and to create possibilities for improvement
- Contributing to standardisation initiatives
- Making sure that any customer issues are resolved quickly and that complaints are managed in line with our complaints procedure
- Completing all Cash Collection processes
- Working closely with Branch and Sales teams to grow profit
- Resolving all queries by phone, email or letter
- Understanding customers’ needs
5
Responsibilities For Credit Control Team Lead Resume
- Liaising with customers to ensure timely payments and resolve invoice disputes
- Encouraging open channels of communication within the team and with all interested parties
- Ensuring that the team work in such a way that cover for absence is delivered seamlessly to the customer
- Dealing with any queries escalated quickly and efficiently
- Liaising with an established customer base both face to face, via telephone and email in a professional and courteous manner
- Liaising with the accountants to resolve any unidentified payments and general account queries
- Issuing copy documents to customers
- Managing team of 2 credit controllers based in remote location
- Collaborating cross functionally with the Client Services/Operations/Sales teams to ensure that disputes and queries are resolved as quickly as possible
6
Responsibilities For Credit Control Assistant Resume
- Reducing DSO month on month
- Managing a process of deposits acceptance, allocation and refunds
- Support other OTC functions and processing activities (billing, clearing, customer spend processing)
- Focus on credit control, including handling a portfolio and meeting specific targeted goals related to the aging of open receivables
- Capable of managing change within a fast moving, demanding environment
- Maintain risk register identifying all current or emerging security gaps
- Relationship building- business partnering
7
Responsibilities For Credit Control Collector Resume
- Credit checking on new accounts and ensuring no account is opened without a credit check
- Responsible for collecting all monies owing to our company within credit control policies
- Proactively notifying management and the market where early warning signs of potential issues are seen
- Assist with the registering of customer disputes ensuring that they are registered with accurate information and the correct level of detail
- Follow up with review entities to ensure that all review findings are being addressed in a timely manner
- Monitor NetConnect for any changes to the Bank’s Wholesale and Retail Lending Guidelines to ensure these are being captured in the department’s Master Review Programs
8
Responsibilities For Credit Collections / Credit Control Assistant Resume
- Calling clients from a list set by Credit Manager
- Responsible for a timely review and sign off of key Management reporting of credit exposures and risk indicators
- Administer control processes, challenging credit officers if necessary, and the Front office to ensure that transactions are approved and documented properly
- Develop robust credit business partnering function with the sales teams
- Perform comprehensive credit vetting on all new prospects
- E-mailing clients on a list set by Credit Manager
- Need to gain a quick understanding of the business
- Follow up with customers’ enquiries regarding orders and payments
9
Responsibilities For Junior Specialist, Credit Control Resume
- Holder of higher diploma or above with major in accounting or other related subject
- Act as a Project Team Lead in establishing the new SSC
- Achieve and maintain high levels of customer service and satisfaction working with local Account Management Explore ways to improve cash collection efficiency
- Have a regular coaching sessions with team members, be a real and natural leader
- Traveling to our markets
- Improve the existing processes
- Passionate about providing first class customer service
10
Responsibilities For Internship Credit Control Resume
- Target driven, with the ability to focus credit controllers on hitting aged debt targets
- Management/obtaining Proof of Export documents
- Process all month end bad debt write offs and reporting values to the relevant Branch Directors, RMD’s and IBA Management
- Timely and efficiently process all customer requests for Credit Accounts making credit decisions in accordance with the Company Credit Policy
- Produce and distribute reporting to the business
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