Credit Operations Resume Sample
Karlee Orn
70041 Pfeffer Plaza,
Houston,
TX
+1 (555) 921 7714
Work Experience
Credit Operations Specialist
03/2017
-
PRESENT
Boston, MA
- Knowledge of auto finance credit practices and procedures, credit processing and scoring. Strong interpersonal, conflict resolution, and negotiation skills
- Advance knowledge Microsoft Office Suite, other PC applications, etc. to output routine products with similar, non-creative formats
- Knowledge of automated lease and retail loan processing systems, SQL, Dealer Track, Fiserv, Shaw, LeMans, and LOS 5.0 required
- Manager’s Control Assessment (MCA) Coordination
- Assist in delivering ‘Deep Dive’ Reviews
- Provide risk and control subject matter expertise to the Credit Operations business in managing risks
- Serve as a leader in GRM-Credit’s relationship with the GRM Program Management Office
- (In conjunction with Director, Credit Operations)
Credit Operations Analyst
04/2014
-
10/2016
Phoenix, AZ
- Manager’s Control Assessment (MCA) and Quality Assurance Framework (QAF)
- Act as the unit’s Point of Contact (POC) or provide support to unit’s POC in coordinating timely submission of deliverables
- Review unit’s submission to ensure that they meet requirements prior to submitting to bank’s overall audit POC
- Provide timely updates/feedback to all stakeholders on the progress of the review
- Manage and deliver CI and Collections Continuity of Business requirements by ensuring that strategies are discussed and agreed with all stakeholders, updates and testing as completed on time
- Design and own management reporting packages for CRA and business repositories
- Senior credit issue escalation contact for Region Manager, Credit Ops Leaders, CC’s, Business Partners and other key stakeholders in the region
Cbna-o&t-intern for Credit Operations
08/2011
-
03/2014
Dallas, TX
- Direct, develop, and maintain relationships with executive representatives of Internal Audit and Compliance, as well as external Regulatory Agencies
- Meet data and informational requirements of internal and external agencies
- Provide management reporting up to Chief Risk Officer level with respect to issues outstanding with any agency
- Administrative, Support & HR Management
- Manage GRM-Credit team of process and administrative assistants (up to 6)
- Manage onboarding processes and documentation for new hires into GRM-Credit
- Direct management of internal administrative, logistical and infrastructural support for GRM-Credit
Education
East Texas Baptist University
2007 - 2011
Bachelor's Degree in Business
Professional Skills
- Excellent interpersonal skills, confident with strong impact and influencing capability
- Excellent written and verbal communication skills including the ability to translate business processes into clear regression testing requirements
- Proven creative and analytical problem-solving skills
- Possess strong interpersonal skills for communicating with various levels of the organization and external partners
- Self-initiative, good communication / interpersonal & problem solving skills, ability to motivate others, and strong sense of compliance awareness
- Possess organizational skills with the ability to prioritize while working under pressure
- Strong communication and negotiation skills; ability to present findings independently in a concise manner and articulate reasoning clearly
How to write Credit Operations Resume
Credit Operations role is responsible for interpersonal, oracle, software, credit, finance, negotiation, analytical, mainframe, retail, securities.
To write great resume for credit operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Credit Operations Resume
The section contact information is important in your credit operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Credit Operations Resume
The section work experience is an essential part of your credit operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous credit operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular credit operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Credit Operations resume experience can include:
- Monitor client satisfaction, complaints, KPI’s, KRI’s and operational effectiveness reports and investigate changes in product usage, trends and outstanding issues
- Strong logical thinking & analytical skill needed for understanding system flow
- Validation of all production releases and availability during the install validation window which is outside of the regular work day
- Thrives in a fast paced dynamic environment with the ability to multi-task and manage time effectively while meeting deadlines
- Work efficiently and effectively in a team setting
- Thrives in a fast paced dynamic environment with the ability to manage time effectively while still meeting deadlines
Education on a Credit Operations Resume
Make sure to make education a priority on your credit operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your credit operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Credit Operations Resume
When listing skills on your credit operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical credit operations skills:
- Excellent communication skills, interpersonal skills/teamwork
- Min. 10+ years’ experience with formal credit training or equivalent experience, strong loan documentation and secured transaction experience
- Good interpersonal, communication & writing skills in English and local language
- Excellent written and verbal communication skills including follow up
- Good communications, interpersonal and negotiation skills
- Prior experience of managing/monitoring operations teams, setting up and monitoring of required process metrics for ops teams
List of Typical Experience For a Credit Operations Resume
1
Experience For Credit Operations Analyst Resume
- Experience: 0 -1 years relevant experience
- Proficient systems skills required for applications to include Oracle, VOS/SFD, Unify, MAX, Infinium, Navision, Compass, VLS C3PL, Excel, Word, and Outlook
- Experience: 2-5 years relevant experience
- Experience: 2 - 3 years relevant experience
- Checking and verification of critical single borrower and group borrower limits prior to disbursement
- Demonstrate commitment towards process excellence and a willingness to challenge existing processes
- Updates orders (quantity, item, price, misc. charges, etc.) prior to billing and/or cancels/voids printed orders
- Unique opportunity that combines Operations with Credit/Product experience
- Demonstrates a willingness to learn and adapts to change
2
Experience For Credit Operations Specialist Resume
- Understanding of Accounting/Accounts Receivable principles
- Testing of all Credit Operations system controls
- Tracking, monitoring and driving closure of all open pre and post disbursement conditions
- Being attentive to details of assigned job
- Creates additional billing to customers for charges (freight, cutting, etc.) or inventory that has been delivered but not billed
- Approve & authorize transactions & documents for loan processing within delegated approving authority
- Closely partner with AML/KYC management and Boarding Operations management to escalate issues according to established escalation protocols
- Foster shared learning across organizational boundaries
3
Experience For Credit Operations Manager Resume
- Ensure operations are current in its methods and that appropriate measures of performance relating to service and costs are developed and implemented
- Make full project assessments with the potential customers, including visit to customers (business-trips)
- Perform at the highest quality levels and ensure that subordinates are following Volvo policies and routines
- Responsible for the direct supervision of employees who perform the following functions
- Verifies and updates specific types of billing orders to match back up documentation
4
Experience For Credit Operations Risk Analyst Resume
- Daily reviews reports to identify outstanding orders for follow up and works with Operations, Sales and Customer Service to resolve issues
- Proficiency in both Mainframe and PC applications, including Microsoft Outlook, Excel, Word, and other applications as required
- Work directly with the bank and accounting teams to resolve any bank errors to ensure the general ledger related accounts are in balance
- Application of customer payments including checks, ACH and credit cards
- Partner closely with Risk, Operations and Sales partners to drive improvement of key risk and performance results
- Provide input into financial budget for Regional Team and support plan achievement
- Provide a collaborative, communicative and productive environment for all Employees
- Oversee the performance and tasks of the regional team and other staff responsible for conducting performance appraisals and guiding staff training and development
- Supports and adheres to compliance policies, requirements and expectations
5
Experience For Head of Credit Operations Resume
- Direct, together with Risk Management, the formulation and implementation of sound credit and collections policies in order to increase Consumer’s revenues and customer base
- Accountable for setting and attaining department’s business goals and metrics through the development of strategies that meet the established objectives defined by the Consumer Bank’s business plan
- Select and monitor all services provided by third-party vendors (i.e., collections and credit agencies and legal attorneys, etc.), ensuring high standards of service, cost savings and compliance with Citigroup’s Vendor Management policy, also provide oversight for offshored activities
- Direct, together with Risk Management, the formulation and implementation of sound credit control and collections policies in order to optimize Consumer biz’s revenues and customer base within acceptable risk level
- Accountable for setting and attaining department’s business goals and metrics, through the development of strategies that meet the established objectives defined by the Consumer’s business plan
- Select and monitor all services provided by third-party vendors, (i.e., collections and credit agencies and legal attorneys, etc.), ensuring high standards of service, cost savings and compliance with Citigroup’s Vendor Management policy
- Querying and distribution of ’Daily Activity Report’ (DAR Report)
- Helps develop a holistic business approach
6
Experience For Credit & Operations Manager Resume
- Creation of standard reports such as: “Turnaround Time Report” (TAT Report, “Credit Metrics” report, “Guarantee reconciliation” report ’Over hold account’ reports “Hands-free” reports etc
- Ensuring timely role out of the Home Loan MIS everyday
- Successfully manage a professional staff of over 300 associates
- Nurture commitment to vision, values, purpose, and direction of the company
- Stay current of the latest developments, best practices and trends in credit & collections
- Identify and act upon ways to improve processes, enhance quality, productivity, and service
- Remove obstacles to achieve business results
- Establish aggressive goal and targets
- Pass all Internal and External Audit reviews
7
Experience For Director, Credit Operations Resume
- Review and approve retail credit transactions within delegated authority
- Prepare the credit application and present it on Credit Committees
- Develop appropriate metrics to measure Credit team efficiency and quality as well as measure adherence to policies and procedures
- Interact with Dealers, Customers, Volvo Group Business Areas and VFS Sales Department, when needed, to negotiate loan & lease structuring, pricing, and collateral analysis requirements for transactions, including risk sharing and insurance strategies
- Participate, when required, in review and negotiation of documentation with Customer and Departments of Volvo Group
- Perform special projects as required by the business and represent Credit in various committees or other cross functional meetings (including but not limited to Project of launching of the VFS South Africa captive organization)
8
Experience For Manager Consumer Credit Operations Resume
- Documentation of testing and validation activities
- Experience at a Financial Services firm (commercial or investment bank, asset manager etc.)
- Experience with cash and position reconciliations
- Perform regular portfolio back-testing and segmentation analysis
- Maintain electronic data base for management reports related to asset quality, non-performing assets, and loan quality of the premium finance portfolio
- Post mail-in loan payments by preparing appropriate loan transaction tickets. This duty is performed daily, about 15% of the time
9
Experience For Manager, Credit Operations Resume
- Regression testing oversight and maintenance of all systems used in Credit Operations
- Conduct research to assess the severity and frequency of the credit portfolio and associated risks
- Responsible for and compliance with, credit policies and procedures for VFS SA
- Deliver information to officers
- Reports to GM Credit Services
- Accountable for direct supervision of the work activities of others. In addition to planning, monitoring and reviewing work of subordinates, accountable for all personnel issues -- including selection, termination, performance appraisal and professional development of subordinates
- Provide support to the country risk management teams by analyzing, designing, developing, testing and delivering the required changes
- Support technical mandates by tracking irregularities and joining attended testing for tech team investigation
10
Experience For VP Consumer Credit Operations Resume
- Participate in activities/calls to advise impact/effort required and provide cutover support
- Screen new premium finance opportunities
- Review Whole or Universal life insurance policies with a focus on cash surrender value
- Communicate your findings to lenders and credit staff
- Track short margin reports
- Contact insurance carriers and or agents for inforce illustrations and or low point letters
- Attend loan committee for all premium finance credit requests
- Experience: Three (3) years of related experience in the payment processing industry required. Thorough understanding of payment card products, support services and processes required. Three (3) years of related experience in business or system analysis
List of Typical Skills For a Credit Operations Resume
1
Skills For Credit Operations Analyst Resume
- Retail underwriting experience and experience in automotive financing industry
- Passionate about developing knowledge and skills in credit operation, as well as work with high-energy group of people!
- Proven experience communicating both orally and written with higher levels of management
- Over 10 years of prior experience with complex and specialized industry credit relationship business expertise
- Experience of working in a credit team developing and implementing lending strategies
- A people-first leader with noteworthy experiences creating positive culture, developing and promoting leaders, and building employee engagement
- Process management knowledge and knowledge of the risk profile; strong knowledge in identifying, tracking and resolving gaps
- Experience of leading and embedding a change programme
- Experience in successfully managing testing efforts for various initiatives and installs
2
Skills For Credit Operations Specialist Resume
- Experience in defending difficult decisions and in negotiating counteroffers, where appropriate
- Significant experience working at a senior level in a Financial Services environment
- Proven track record in managing sub-prime collection activities
- Strong commercial acumen with a full understanding of the impact credit policies and practices can have on the P&L, balance sheet, cash flow etc
- Experienced in managing an outsourced partner
3
Skills For Credit Operations Manager Resume
- Establish and maintain effective working relationships with co-workers, internal, external customers, vendors and suppliers
- Fluent communication and writing skill both in Korean and English
- Strong understanding of loan lifecycle & credit operations
- Strong understanding of collections and credit principle and practice
- Strong understanding of country’s collections and credit laws
- Experience managing large group of people (50+)
- Problem solving and analysis – demonstrate an ability to act appropriately on problems and analyse cause and effect
- Experience in system design & programming
- Establish effective working relationship amongst staff and foster group cohesiveness and teamwork for AU counterparts
4
Skills For Credit Operations Risk Analyst Resume
- Problem solving and analysis - demonstrate and ability to act appropriately on problems and analyze cause and effect
- Experience in system design & programming
- Strong understanding of loan lifecycle and credit operations
- Proven at managing processes with various levels of automation, and ability to re-engineer manual processes with a focus on automation
- Experience leading a staff of 50+ employees with multiple teams in an operations environment
- Experience leading a staff of 25+ employees in an operations environment
- Experience using metrics to run a complex operation, such as real-time inventory charts, agent/supervisor performance scorecards, and loan status reports
- Experience in asset underwriting/ operations / Decision engine management of which 2-4 years in Operational process management
- Experience lending in the consumer and business space would be beneficial
5
Skills For Head of Credit Operations Resume
- Operational or Technology experience
- Proven ability to think strategically to drive and implement change to improve processes
- Demonstrated ability to drive action with both Business and Technology partners
- Target oriented and time management skill to drive strict dead line
- Ensuring all sanctioned terms and conditions including clauses pertaining to security have been accurately incorporated in the Sanction Letter
- Outstanding attention to detail with the ability to identify errors and recommend process enhancements
- Understanding of financial products, litigations and credit information and relevant laws
- Ensuring that Sanction Letter has been signed by the authorized signatories and duly acknowledged by the borrower
6
Skills For Credit & Operations Manager Resume
- Comprehensive technical knowledge of the Financial Services industry, including regulatory requirements, specifically those relating to debt
- Multi-task, accommodating varying levels of volume without deterioration in quality
- Adapt in a rapidly changing environment, because change is an expectation at Lending Club
- Assure compliance with all Business Banking auditing Policies and Procedures
- Serve as a member of the Business Banking Credit Ops Leadership Team, supporting national strategic implement ation plans
7
Skills For Director, Credit Operations Resume
- Lead and participate in national project teams representing Business Banking Credit Operations and Service
- Support the Head of Credit Operations in managing the IST bank relationships.
- Superior credit/lending and transactional knowledge as well as analytical abilities with little or no guidance required from immediate manager
- Has not been subject to any disciplinary action where the sanction is final warning in the last 12 months
- Can make automated excel templates for FINCON reporting purposes
- Decisions are made within established team guidelines and accounting system profiles
- Knowledge and understanding of BSA and AML/KYC regulations
8
Skills For Manager Consumer Credit Operations Resume
- Review documentation and provide executive level summary overviews and trending analysis for internal and external audiences
- Calculate borrowing base and marketable securities availability
- High credit limit authorization required for credit adjudication (obtained on the job in training)
- Handle critical and/or high risk issues, determining the most appropriate course of action for resolution
- Coach employees to ensure that they handle customer situations properly, and participate in problem solving when necessary
- Proficiency in using the Microsoft Office Suite of Products such as Outlook, Excel, Powerpoint, and Word
- Proper checking by Operations team or Trustee that executed documents – both loan & collateral documents - are in line with the sanctioned terms
- Well developed Leadership capability
9
Skills For Manager, Credit Operations Resume
- The ability to successfully interact with all levels of management
- Apply judgment and exercise responsibility within area of authority to ensure timely dispute closure
- Be a self-starter and think strategically
- Business lead for the centralisation programme, partnering with change function and key stakeholders to drive delivery and embedding of programme streams, and realisation of business benefits
- Develop, recommend and drive the implementation of the credit and risk strategy to control the cost of debt, in accordance with best practice and to regulatory guidelines
- Provide strategic direction to the design and implementation of policies for credit underwriting, balancing the sales strategy and overall risk environment
- Contribute towards the formulation of an annual business plan for the Credit Operations Function to support the growth of dues and customer base and effective management of debt
10
Skills For VP Consumer Credit Operations Resume
- Own the BPO relationship, developing a positive partnership, determining and managing SLA’s and ensuring continuous improvement
- Lead, enthuse and inspire a remote team to deliver against KPI’s whilst complying with all behavioural, process and associated legislative criteria relating to arrears collections and recovery management
- Lead a robust function review process, identifying overt or underlying issues or opportunities, and initiating or recommending improvement actions, to underpin delivery of critical goals
- Determine the compliance training and monitoring required for the field account team and ensure this is implemented effectively across the team with appropriate governance adhered to
- Establish and agree with the Head of Development, the training, education, monitoring and governance of compliance measures needed across the wider organisation in relation to credit management and compliance
- Experience in credit operations / credit administration w.r.t pre disbursement activities
List of Typical Responsibilities For a Credit Operations Resume
1
Responsibilities For Credit Operations Analyst Resume
- Strong understanding of Citigroup’s credit and fraud policies (GCCFRP)
- Fosters and maintains a strong team concept throughout the Credit Operations area and with other groups in the Credit department
- Extensive experience with Excel pivot tables and macros
- Strong command of both spoken and written English and Chinese (Putonghua)
- Credit Cards/Personal Loans Experience is desirable
2
Responsibilities For Credit Operations Specialist Resume
- M.Com./C.S./B.Com. with 3-5 yrs. of work experience, preferably with wholesale bank / real estate sector
- Experience in investment management or credit operations
- Credit Cards / Personal Loans Experience is desirable
- M.Com./C.S./CA./MBA with 5 to 6 yrs. of work experience in credit operations
- Proven communicator – written, verbal, presentation
- Assertive personality that is able to grasp detailed concepts quickly and operate consensually / within a collaborative and time sensitive environment
3
Responsibilities For Credit Operations Manager Resume
- Proven communicator – written, verbal, and presentation
- Assertive personality that is able to grasp detailed concepts quickly and operate within a collaborative and time sensitive environment
- Operate within regulatory framework
- Experience in financial services and card / payment solutions
- Ongoing review of existing products and programs
- Ensuring agents are adhering to Citibank’s compliance, controls and information security standards
- Monitoring of products and programs
- Researching daily trade related cash and position reconciliation exceptions in fund level and SPV bank accounts
4
Responsibilities For Credit Operations Risk Analyst Resume
- Resolving daily cash and position exceptions between fund administrator, counterparty and our internal books and records
- Ensuring the agents meet or exceed Citi’s expectations contractually
- Manage projects in the underwriting process providing business requirement and guidance
- Provides mentoring for growth and self-development to New Accounts, Cash Application, Credit Processing and Record Retention associates
- To support FMU’s initiatives in minimizing operational expenses and fraud losses
5
Responsibilities For Head of Credit Operations Resume
- Hold a regular team meeting to convey company's direction and to get feedback from team
- Set up business plan and training plan for year and monitor implementation and manage task list
- Manage Retail Underwriting process for PC and CV
- Review that all new credit proposals are satisfactorily assessed and contain accurate data, as well as complying with the relevant credit process in place
- Hires, trains and supervises exempt and non-exempt staff in New Accounts, Cash Application, Credit Processing and Record Retention
- Monitors and address training issues, performance issues and attendance
- Ensures all processing is accomplished in a timely and accurate manner
- Participate in a broad range of operational projects, and assist with ad hoc reporting and other requests for management / front office personnel
- Research and respond to consumer credit disputes. This duty is performed daily, about 15% of the time
6
Responsibilities For Credit & Operations Manager Resume
- Monitor and administer force placement of flood insurance. This duty is performed daily, about 15% of the time
- Monitor, administer and calculate disbursements and payments for construction loans. This duty is performed daily, about 15% of the time
- Prepare written loan payoff quotes. This duty is performed daily, about 10% of the time
- Perform written credit verifications. This duty is performed daily, about 10% of the time
- Monitor and balance Letters Of Credit. This duty is performed daily, about 5% of the time
- Monitor and review exception reports and perform all necessary actions to obtain and clear loan exceptions items and pending items relating to collateral items under Bank policy and procedures. This duty is performed daily, about 5% of the time
- Release Management communication and coordination
- Continuous Improvement and standard work documentation coordinator for team
- Reconcile third party freight vendor invoices (Data Freight) on a weekly basis
7
Responsibilities For Director, Credit Operations Resume
- Process customer credit memos and customer invoice credits & rebills
- Works with Financial Services Representative (Collection Teams) on customer-specific deductions and behaviors to improve collection efficiencies
- Reviews and researches customer deduction activity; documents in accounts receivables system
- Interact with internal and external customers to resolve deductions
- Assist and/or participate in yearly physical inventory for Veritiv and Canada
- Maintains effective communication with external customers as well as internal customers in Operations, Accounts Receivable, Accounts Payable, Rebate & Contracts, Average Cost, Cash Application, Customer Service and Sales
8
Responsibilities For Manager Consumer Credit Operations Resume
- Cross-training on multiple systems. Applications used include: VOS, Compass, Oracle, Infinium, Excel and Word
- Extensive interaction with external customers, banks, Sales, Credit, and Customer Service Teams to resolve issues and answer questions
- Process AR adjustments within established approval guidelines
- Research and resolve complex cash application issues
- Process stop payments and NSF check returns
- Research and identify deductions, overpayments, and duplicate customer payments
- Ability and willingness to learn and adapt to change in a fast paced environment
- Verification of all key deal terms (Agreement Amount, Tenure, Interest Rate, Interest reset details etc.) sanctioned v/s executed Verification of all key deal terms, pre-sanction and pre-disbursement conditions prior to circulation of disbursement memo to all stakeholders as per defined approval matrix
9
Responsibilities For Manager, Credit Operations Resume
- In case of deviations taken by Business team, in scenarios such as change in deal terms, transaction covenants, extension of time for satisfaction of conditions etc., verification of original terms v/s proposed changed terms, impact and justification prior to circulation to all stakeholders as per defined approval matrix
- Administer construction loan draws. This duty is performed daily, about 25% of the time
- Prepare flood insurance calculations. This duty is performed daily, about 25% of the time
- Monitor and balance letters of credit. This duty is performed daily, about 20% of the time
- Research and respond to consumer credit disputes. This duty is performed daily, about 20% of the time
- Manage a team of 30 to 40 staffs to oversee the loan processing operations and manpower/resources allocation among various sections and ensure the operations are completed within budget, specified standards of service quality and turnaround time
- Work with service partners, such as Marketing, Credit, Collection, Branches/Direct; Sales/Customer Center, IBM, other operation units & outsource vendors to ensure a seamless process flow for loan processing and servicing
- Develop and continuously review, streamline and improve loan processing operations to increase efficiency and reduce turnaround time and monitor the End-to-end SLA, Year-to-year SLA and Service Quality Improvement
- Ensure an effective end-to-end execution of risk mitigation measures and compliance; requirement, proper monitoring & Exception Management (via RCSA, Compliance and Audit Responses)
10
Responsibilities For VP Consumer Credit Operations Resume
- Participate in special or big project like Finacle, system enhancement, new product launch from time to time and projects for secured and unsecured loan products and services
- Demonstrated 2 years’ record in managing and supervising a team
- Professional Qualification in Banking is an advantage
- Able to work independently and give guidance and instruction to the subordinate towards achieving the team's goals
- Review and issue documentation such as operation manual and RFS due to VE, system enhancement or new product launch
- Perform quality assessments of KYC information to ensure completeness and accuracy
- Independently assess AML quality associated with approved KYC records
- Clearly articulate key findings to KYC Officers and other business partners
- Provide feedback to business partners on interpretation of quality performance metrics and recommend performance actions as needed
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