Customer Care Agent Resume Sample
Lyric Kihn
5204 Bruen Knolls,
Phoenix,
AZ
+1 (555) 714 1636
Work Experience
Customer Care Agent
08/2017
-
PRESENT
Detroit, MI
- Deputizing for supervisors, peers and subordinates
- Nd shift hours - 3:00pm to 11pm, 4pm to Midnight
- Rd shift hours - 11pm to 7am, Midnight to 8am, or 1am to 9am
- The Coca-Cola Company's extraordinary heritage, our leading brands and the global scale of what we do
- The challenge of meaningful work - our unique global system offers constant opportunities to develop world-class skills and a truly international career
- A unique culture where people do what they love and live their values
- The worker is required to have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; viewing a computer terminal; and/or visual inspection of products or machinery
- Able to perform daily tasks with little or no guidance
Tripadvisor Attractions Customer Care Agent
05/2011
-
06/2017
Phoenix, AZ
- Thoroughly troubleshoot problem accounts with little direction from others
- Reaches beyond the existing scope of experience to research questions independently and document investigations of inquiries to enable the Customer Service department to provide better service to all of its customers
- Perform at least one hour of Continuing Education per week related to customer service or patient accounts
- Assist Independent Presenters and Customers in a friendly and professional manner, via email, chat, live message, and phones in the following areas
- The ability to review, comprehend, and speak knowledgeably to members regarding current laws, agency policies, web services, and departmental policies and procedures
- Experience using automated phone software
- Efficiently handle 100‐200 incoming calls per day
- Type at least 30 WPM
- Above average computer skills to include the ability to navigate multiple screens to access information
Field Service Suport Customer Care Agent
05/2005
-
04/2011
Phoenix, AZ
- Employee Referral plans! Invite your friends and family to apply. Earn up to $825 per referral hired
- Manually processing orders on our partners' websites
- Respond to any customer complaints from the site, ensuring the highest levels of service are delivered every time and liaising with the Customer Care Manager to investigate any recurrent technical issue
- Superior business telephone skills
- Strong computer skills in windows based applications
- Your responsibilites are to communicate directly with the brands’ consumers and create a positive brand presentation throughout all social media channels
- Your excellent general knowledge and your tactful communication skills are your foundation when stepping into the direct dialog with other users
Education
University of Mary - Fargo Center
2001 - 2005
School's Degree in Business Management
Professional Skills
- Excellent business communication skills (spoken and written) Advanced problem solving/troubleshooting skills
- World-class customer service focus and interpersonal skills with superior verbal and written communication skills
- Demonstrate outstanding communication skills and ability to maintain professional attitude in all external and internal customer interactions
- Solid and proven effective communication skills both verbally and written
- Strong mathematical skills, including the ability to read fractions and decimals
- Excellent PC skills in MS Office (Word, Excel, and Outlook) and 10 key by touch
- Energetic, driven individual with excellent verbal and written communication skills
How to write Customer Care Agent Resume
Customer Care Agent role is responsible for english, customer, business, interpersonal, training, spanish, software, insurance, radiology, german.
To write great resume for customer care agent job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Care Agent Resume
The section contact information is important in your customer care agent resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Care Agent Resume
The section work experience is an essential part of your customer care agent resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer care agent responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer care agent position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Care Agent resume experience can include:
- Professional e-mail etiquette, strong written (typing) and verbal communication skills
- Excellent business communication skills (spoken and written) for German & English
- Validation of error logs and pertinent data prior to posting
- Utilize selling skills to promote company products and services to our customers in order to meet department and individual goals
- Communicate professionally and effectively through phone calls, emails, social media, or chat
- Well organized, reactive and good sense of priorities
Education on a Customer Care Agent Resume
Make sure to make education a priority on your customer care agent resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer care agent experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Care Agent Resume
When listing skills on your customer care agent resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer care agent skills:
- Solid decision making skills and willingness to work in shifts
- Effective verbal/written communication skills in carryingout job dutieswith various departments and levels of management
- Excellent business communication skills (spoken and written) for Italian & English
- Excellent business communication skills (spoken and written) for Spanish & English
- Customer service skills – and an overwhelming desire to make lives better, one interaction at a time
- Apply analytical, statistics and problem solving skills
List of Typical Experience For a Customer Care Agent Resume
1
Experience For Customer Care Agent, Vancouver Resume
- Good writing, grammar and verbal communication skills to assist with troubleshooting and component configuration
- Interpersonal skills with ability to work both independently and within a team environment
- Develops client interaction and negotiation skills
- Focusing on delivering an exceptional customer experience in the short interaction they have
- Demonstrates capability and understanding of requirements in all areas of sales processing
- A good working knowledge of Routers switches and wireless devices
- Experience in Enterprise Resource Planning tools
- Strong decision maker, problem solver and negotiator
2
Experience For Tripadvisor Attractions Customer Care Agent Resume
- Good knowledge of the associated information systems and office automation tools
- Some experience in a call center or customer service environment (1+ years)
- Assisting customers with inquiries while providing consultative support and recommendations
- Responding to verbal,written, and email requests/correspondence
- Answering technical support inquires
- Ensuring all the customer details are captured correctly and logged in the appropriate tools
- Participate to the definition of rules concerning Customer Master Data logging (including local specificities)
- Assemble keys as needed including attaching key tags and counting out keys in bags of 100 for inventory purposes
3
Experience For Customer Care Agent Healthcare Finnish Resume
- Samples and Donations Processing to include ensuring all SLAs for site Operations are adhered to
- Handles and resolves and as a last resort routes inbound calls by identifying customer needs focusing on a one and done philosophy
- Answer a high volume of incoming customer calls by actively listening to identify and own customer issues with a sense of urgency, positivity, and empathy
- Promote a positive attitude while meeting and exceeding customer service metrics, goals, and recorded quality standards
- Flexible to work shifts as required including evenings, weekends, and holidays as well as be able to attend each class of the 6-week training period
4
Experience For Field Service Suport Customer Care Agent Resume
- Create and classify clients according to the existing nomenclature and business rules
- OM reporting, archiving
- Familiarity with reviewing and interpreting client agreements
- Knowledge in the use of Microsoft Office applications including: Word, Excel, PowerPoint and Outlook
- Supports values and daily actions and decision, communicates vision and values to others, generates enthusiasm, incorporates vision when planning
- Handle incoming calls and resolve customer issues
- Payment tracking before and after departure
- Be a hero for our customers by saving their day
- Utilize our tools to solve technical support for programming & equipment issues
5
Experience For Japanese Customer Care Agent Resume
- Provides OTC’s for CE’s who cannot obtain an OTC using their RIM tool
- Superb ability to control complaints, mediate and ensure acceptable resolution for all parties, minimizing loss or negative sentiment towards the business
- Make fair and impartial decisions in line with company/regulatory frameworks maintaining a balance between company policy and customer benefit
- Assist in relationship building between our distribution network and homeowners
- Use your technical knowledge to solve programming & equipment issues
- Supports sales processing activities and process improvement for an assigned area, account or process
- Continually striving to make things better, and to exceed our customers’ expectations
- Multi-task while handling customer calls
- Manage customer requests related to quality by choosing the correct standard documents
6
Experience For Graduate Customer Care Agent Resume
- Use your advanced technical knowledge to solve technical support for programming & equipment issues
- Part of the team responsible for staging of Mas-Hamilton locks S&G locks
- Assist in maintaining knowledge base of known fixes
- Escalate customer problems both internally and externally, when required and according to defined escalation paths
- Entry of Customer Master Information (Chain information, buying group, etc.)
- To record all activities relating to the customer’s order in the Warehouse management system (SAP)
- Manage Accounts ‘Open Order Book’, escalating where appropriate
7
Experience For Customer Care Agent Dutch, French Resume
- Resolution of errors related to all orders including EDI (dependent on level of expertise)
- Report generation detailing performance against KPIs
- Professional structures including workers council
- Pleasant and clear speaking voice
- Consistent record of outstanding quality assurance scores
- Comfortable with Talking on the phone
8
Experience For Zong Swedish Customer Care Agent Resume
- Timely and accurate entry of Key Account, FILC or designated large orders as business needs dictate
- Account credit corrections summoned by Sales and AR to include, but not limited to research, validation of returns, credit and pricing adjustment batch processing
- Verification of accurate processing to include, but not limit to, appropriate Sales approvals are received, usage of correct billing profile, chargeback destinations and complete documentation of entry
- Consistent responsiveness to all lines of communication and immediate advisement of any discrepant information and steps taken to mitigate any errors
- Your responsibilites are to communicate directly with the brands’ consumers and to create a positive image and presentation throughout all social media channels
- Flexibility; scheduling is typically based on
- Ensure strict and measured timeliness in answering client queries in line with agreed SLA’s
- Respond to customers in a professional and positive
9
Experience For Telephony Mortgages Customer Care Agent Resume
- Handle constant inbound call flow
- Provide issue resolution within contractually agreed SLA’s
- Role requires specific language capabilities: fluent in Japanese and English is required
- Anticipates the customer needs and provides advice in order to deliver appropriate solutions to the customer
- Provides specific information, updates on delivery, etc
- Schedules service requests and appointments
- Records complaints and overcomes objections respectfully
- Acquires and applies knowledge of products, services and processes
- Able to multi-task is a fast paced environment
10
Experience For Seasonal Customer Care Agent Resume
- One to two years in a customer service environment
- Attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems
- Meets commitments, works independently, accepts accountability, handles changes, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements
- Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad
- Commercial experience (sales or customer service)
List of Typical Skills For a Customer Care Agent Resume
1
Skills For Customer Care Agent, Vancouver Resume
- Very good planning & organisation skills and can manage priorities and deadlines
- Accurately and effectively handle large volumes ofelectronic order processing
- Superior interpersonal and communication skills, both verbal and written
- Good knowledge in SAP, commercial support and any related experience
- Very good bilingual (Dutch & French) with good knowledge of English
2
Skills For Tripadvisor Attractions Customer Care Agent Resume
- Effectively communicate sales processing plans, proposals, and results and negotiate options
- Exceptional interpersonal skills and commitment to customer satisfaction
- Danish/ Swedish skills in addition to English would be a benefit but not compulsory
- Leverages systems and processes efficiently and effectively
- Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow
- Accurately and effectively handle large volumes of account set up
- Accurately and effectively handle large volumes ofpayment postings
- Demonstrated proficiency with computer applications, internet research, keyboarding, and handling multiple tasks in a fast-paced environment
- Demonstrate proficiency managing multiple computer applications for research on multiple brands and ensuring timely follow-up on customer requests and inquires
3
Skills For Customer Care Agent Healthcare Finnish Resume
- Take ownership of each customer’s service experience by immediately owning and resolving issues
- Professional e-mail etiquette, strong written (typing)
- Customer Service experience
- Experience in this tyype of environment
- Demonstrate empathy in customer interactions
4
Skills For Field Service Suport Customer Care Agent Resume
- Demonstrated ability to consistently adhere to an assigned work schedule
- Review contract execution details and Validate / Activate contracts in the Information System
- Fluent communication level in Dutch with a good level in French or English
- Demonstrate unquestionable desire to provide helpful, knowledgeable resolution to customer all inquiries
- Strong communicator (client contact): friendly/correct/professional/patient/..
- Work experience in a high volume inbound customer service call center
- Experience implementing policies, processes, and analytics methods to support client sales processing
- Proven success working on a computer, navigating through multiple applications
5
Skills For Japanese Customer Care Agent Resume
- Customer service experience, preferably in a fast-moving environment
- Proven ability to communicate complex technical problems in "customer friendly" language
- Proven ability to work in a high paced, nimble, and fluid work environment
- Ensure efficient and effective capture and processing of customer orders
- Constantly operates a computerwhile sitting stationary for much of your work day
- Customer service background or experience
- Experience with financial services, Warranty claims
- Entry and validation of all pickups within state guidelines
- Maintain effective, consistent and professional communication with Sales, Management and peer level staff
6
Skills For Graduate Customer Care Agent Resume
- Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, meets deadlines
- Determine priority based on problem information and documented guidelines
- General office experience, ideally in a Contact Centre Environment
- The ability to work on your own initiative with a willingness to cooperate with others
- Account Management Experience would be an advantage
- Ensuring all service requests are recorded in Salesforce as a case, ensuring accurate and timely keying in of data
7
Skills For Customer Care Agent Dutch, French Resume
- Reporting and communicating service problems and devising solutions
- Ensuring a proper understanding of employees' needs and concerns
- Determining and providing accurate first contact resolution and key on-demand data whenever possible
- Using the appropriate available tools and documenting all relevant information
- Dealing with the issues arising from non-availability of stock
8
Skills For Zong Swedish Customer Care Agent Resume
- Ensuring the highest form & delivery of customer care to the customer, agent & supplier
- Bring his / her technical expertize for standard requests: Product documentation; logistic questionnaires; quality questionnaires)
- Managing employee end-to-end cases
- Setting realistic expectations with the employees and others involved in terms of time and authority and documentation required to complete requests
- Working to weekly deadlines in a fun, dynamic, friendly environment
- Working with Lawyers and Insurers on a regular basis
- Understanding of business and sales processing tools, systems and practices
- Outstanding conflict resolution, problem solving, and negotiation abilities required
- Outstanding conflict resolution, problem solving, and
9
Skills For Telephony Mortgages Customer Care Agent Resume
- Starting hourly pay of 12.75 per hour
- Responding to verbal, fax, written, and email requests/correspondence
- Knowledge of computer operating systems and networking hardware components, including but not limited to one or more of the following; Windows 7, Windows10
- Assist guests with inquiries relating to the package they have already purchased and information regarding their upcoming vacation
- Customer Care co-ordination for all Viator retail travel distributors/agents from the booking process to basic technical support and troubleshooting
- Flexible to work all shifts as required including evenings, weekends, and holidays as well as be able to attend each class of the 6-week training period
10
Skills For Seasonal Customer Care Agent Resume
- Provide technical and network problem resolution to end-users by performing a question diagnosis while guiding users through step-by-step solutions
- Escalates questions to immediate supervisor regarding complicated exams. Provides support, training and assistance to other Customer Care Agents as needed
- Contribute to keeping On Note up to date
- Professional responds to customer's issues, develop a positive working relationship
- Professionally handle oral and written correspondence with customers and vendors regarding service
- Pass a comprehensive background check and drug screening
- Manage ad-hoc invoicing : service and logistic Receive; review; handle and follow-up customer requests - commercial and supply chain domain
- Register contracts in the system (CICS) and follow-up on contract scheduling (outbound calls to accounts managers & customers )
List of Typical Responsibilities For a Customer Care Agent Resume
1
Responsibilities For Customer Care Agent, Vancouver Resume
- Excellent communication skills and able to interact with different people and parties in a professional way
- PC/Microsoft Office skills at an intermediate level
- Demonstrate knowledge of relevant software, computer applications and equipment
- Previous Call Center or Customer Service (CSR) experience required
- Two or more than two years’ experience in a customer service environment, preferably a phone - based call center, and a familiarity with technology terms
- Determine the probable nature of each call by listening carefully, researching customer accounts and asking questions for clarification
- High enthusiasm and interest working directly with customers and solving customer problems
- Receive call from guest requesting to arrange dates to their open-dated package
2
Responsibilities For Tripadvisor Attractions Customer Care Agent Resume
- Attend & participate actively in all team meetings and training sessions
- Participate in any outbound calling campaigns as needed
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
- Successfully performs against department scorecard metrics including
- Team player and able to work in an autonomous and challenging work environment
- Emergency order handling
- In coordination with shipping team follow-up the customer deliveries and inform customers in case on issues
3
Responsibilities For Customer Care Agent Healthcare Finnish Resume
- Manage ad-hoc invoicing : service and logistic
- Synthesizes information - Combines and integrates information in order to make sound conclusions, recommendations, or decisions
- Develops and maintains collaborative working relationships that facilitate working across boundaries, groups, or organizations and facilitates the achievement of goals
- Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers
- Act as contact point for essential customers and be their advocate internally within Maersk Line
4
Responsibilities For Field Service Suport Customer Care Agent Resume
- In general, actively seek out and act on continuous improvement opportunities both in elation to customers and internal / external stakeholders
- Multi-task and work on a fast-paced environment
- Provide complete and accurate information to guests on every telephone call
- Especially information about tour presentation, accommodations, premiums and promotions
- Take the name and phone number of every guest that makes an inbound call and enter that information into the RCC system
5
Responsibilities For Japanese Customer Care Agent Resume
- Respond to and process calls in a prompt and professional manner
- Identifying the issue, product, warranty or sales channel and transferring the call accordingly to the appropriate queue while ensuring transfer accuracy at all times
- Welcome each customer with a smile
- Proudly represent Hertz with your professional appearance, language and behavior
- Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part
- Ensure timely and accurate output of all work
- Report to work daily, work your full shift and adhere to Southern Glazer’s Time and Attendance Policy
6
Responsibilities For Graduate Customer Care Agent Resume
- Responds to requests for customer assistance
- Provides feedback reports on call issues
- Bilingual in Portuguese/English required
- Quickly respond to customer calls, web cases, and emails – deliver a high level of service and provide prompt resolution to ensure customer satisfaction
- Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other Symantec business units as needed
7
Responsibilities For Customer Care Agent Dutch, French Resume
- Excellent business communication skills (spoken and written) for French & English
- Quickly respond, efficiently manage time and shift from one task to another while
- Timely and accurate order entry of Key Account, major chains or designated large orders as business needs dictate
- Verification of accurate processing to include, but not limited to, appropriate approvals, usage of correct billing profile, chargeback destinations and complete documentation of entry
- Consistent responsiveness to all lines of communication and immediate advisement of any discrepant information and steps takento mitigate any errors
- Contact district office staff with pertinent information about customer calls as outlined
- Adhere to service level and telephone availability standards
- Adhere to daily work schedule
8
Responsibilities For Zong Swedish Customer Care Agent Resume
- Follow all Call Center polices and procedures
- Verifies, processes and/or facilitates patient film/ image CD loan requests by checking patient’s identification and obtaining signatures. Scans or processes documents into document management system to ensure appropriate authorization for HIPAA compliance
- Demonstrates superior customer service when working with patients. Immediately notifies supervisor and/or supervisor’s designee of patient or physician complaints or concerns. Responds courteously to inquiries regarding the organization and provides callers with address, directions and other public information
- Organization and Coordination of exchange including flights
- Communication with EF schools, staff all over the world and externals
- General Administration such as confirmation packages
- Customer Support before departure
9
Responsibilities For Telephony Mortgages Customer Care Agent Resume
- Individual projects throughout the year
- Native fluency in German and fluency in English
- Obtains pertinent clinical information and enters data into system with accuracy and efficiency. Reviews requisitions and contacts unscheduled patients to verify information and schedule appointment. Maintains log of daily calls and outcomes of patient contact
- Build trust with our customers & provide quality results in an efficient manner
- Answer a wide array of questions and provide education on complex issues, self-resolutions & offer value-added services
10
Responsibilities For Seasonal Customer Care Agent Resume
- Accepts ownership of all calls routed to the AMC
- Handle Level 1 technical issue with Kaba Mas and S&G Locks as necessary. Agent works with TSS Lock Support as needed with more technical lock issues
- Handles Level 1 technical issues with TRACcess Keys and vaults as needed
- Monitors Lock closures for dispatches obtained by CE’s using the RIM Automated OTC tool and through direct contact with the AMC using established guidelines provided by NCR Global Security
- Process requests in the ATL, AMC mailbox, printing spreadsheets, entering & printing GEMS tickets and placing them in the appropriate folders
- Creates Incident numbers for Third Party vendors needing access to ATM’s using NCR issued F keys
Related to Customer Care Agent Resume Samples
Care Agent Resume Sample
Work Experience
• Exposure and learning opportunities
• Manage communications for the team through email and phone
• Provide phone coverage during defined business hours (8am to 8pm EST)
• Serve as point of contact for CCC team
• Maintains detailed...
Professional Skills
• Strong verbal and written communication sk...
• Strong analytical skills, self-starter and...
• Strong customer service and conflict resol...
Customer Care Supervisor Resume Sample
Work Experience
• Monitors the Customer Care Representative’s telephone calls and reviews quality assurance data and scores and other transaction records to evaluate performance, analyze trends, provide constructive feedback and recommend training needs
• Set goals for Representatives’ career growth and development
...
Professional Skills
• Effective presentation skills, strong orga...
• Demonstrated leadership skills, strong wri...
• Strong problem solving skills, resourceful...
Representative, Customer Care Resume Sample
Work Experience
• Maintain a thorough understanding of customer account processes (i.e. billing, payments, service) and the benefits of our suite of products and services
• Successfully resolve customer questions and/or concerns quickly in one phone call by clarifying issues, researching and exploring answers and al...
Professional Skills
• Strong oral and written communication skil...
• Analytical problem solving skills and basi...
• Demonstrated customer service skills-exper...
Health & Medical Resume Sample
Work Experience
• Obtains Virtual Care consent from the patient upon admission, under the direction of the Virtual Nurse, and places in the patient’s record
• Maintain EMT certification/active RN education program/current CNA certificate
• Actively seeks to expand knowledge through In-services...
Professional Skills
• Exhibits high-level communication skills a...
• Experience in organized healthcare system ...
• Women’s Health experience including
Vision Care Resume Sample
Work Experience
• Designing and/or implementing insights-based marketing and communications programs for eye care professionals, customers and/or consumers
• Demonstrated ability to understand customer’s and companies financial data, business models & profit drivers, and can evaluate sales strategies in light of...
Professional Skills
• Winning attitude, Customer focus, Team pla...
• Strong skills analyzing data using Cognos,...
• Excellent time management, critical thinki...
Health Director Resume Sample
Work Experience
• Work usually performed in an office setting
• Significant time engaging customers in OR theatre and hospital or lab settings
• Develops, along with the Medical Director, departmental and team member goals and meets with team members on a periodic basis to review and assess as...
Professional Skills
• Strong consulting skills and ability to sh...
• Experience in current case or utilization ...
• + Proven ability to operate in a matrix or...