Representative, Customer Care Resume Sample
Mina Gerhold
2199 Maritza Springs,
Los Angeles,
CA
+1 (555) 786 4144
Work Experience
Associate Customer Care Representative
03/2016
-
PRESENT
New York, NY
- Maintain a thorough understanding of customer account processes (i.e. billing, payments, service) and the benefits of our suite of products and services
- Successfully resolve customer questions and/or concerns quickly in one phone call by clarifying issues, researching and exploring answers and alternative solutions, and implementing appropriate solutions
- Proficiency in MS Outlook, internet, word and excel applications
- Fulfills needs of existing customers that are at risk of cancelling service
- Addresses complaints with the goal of increasing satisfaction, retaining customers, anticipating future problems and proactively addressing them to build customer loyalty
- Technical aptitude and a willingness to own complex issues through to resolution
- Present offers within guidelines and appropriate to customer situation
Customer Care Account Representative
07/2013
-
10/2015
Houston, TX
- Focused on First Contact Resolution
- Comfortable working through conflict with customers
- Experience with new project and product launches / deployments
- Sell the value of satellite services
- Schedules appointments according to protocol. Reviews any outstanding monies due to SMG when scheduling appointments
- Manages volume of appointments scheduled. Coordinate appropriate patient appointments for the SMG Hedis outcome initiative which is tied to physician dashboards
- Obtains, verifies and updates patient information; maintains confidentiality according to policies
- Pre-registration of patients
Representative, Customer Care
07/2008
-
05/2013
Los Angeles, CA
- Insurance contracts and coverage
- Referring provider and PCP
- Accurately creates patient orders in the electronic health record with correct diagnostic codes for physician's review for laboratory and imaging testing
- Demonstrates working knowledge of the insurance grid for all services performed
- Maintains a clean and professional work environment
- Consistently provides the highest level of customer service when interfacing with patients, co-workers and other SMG departments
- Works as a team member demonstrating respect of the individuals, supportive and helpful towards co-workers and physicians. Establishes and maintains a positive working environment at all times
Education
National University - Fresno Campus
2003 - 2008
Bachelor's Degree in Business
Professional Skills
- Strong oral and written communication skills; Strong problem solving skills
- Analytical problem solving skills and basic math skills required
- Demonstrated customer service skills-experience with customer complaints and resolution, maintaining a professional demeanor
- Excellent planning, organizational and communication skills are essential
- Strong negotiation and problem solving skills are essential
- Strong phone, typing or data entry skills required
- Very good time management skills and the ability to prioritize work and meet deadlines
How to write Representative, Customer Care Resume
Representative, Customer Care role is responsible for english, customer, computer, german, french, basic, software, training, italian, sap.
To write great resume for representative, customer care job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Representative, Customer Care Resume
The section contact information is important in your representative, customer care resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Representative, Customer Care Resume
The section work experience is an essential part of your representative, customer care resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous representative, customer care responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular representative, customer care position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Representative, Customer Care resume experience can include:
- Prioritizing and organizing work effectively
- Good at numerical and verbal reasoning skills
- Good analytical skills and technical knowledge
- Excellent verbal and written communication/soft skills
- Excellent telephone manner with clear, concise and professional communication skills
- With excellent MS Office skills
Education on a Representative, Customer Care Resume
Make sure to make education a priority on your representative, customer care resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your representative, customer care experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Representative, Customer Care Resume
When listing skills on your representative, customer care resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical representative, customer care skills:
- Demonstrate ability to effectively communicate in German, both orally and in writing
- Good communication skills (telephone & e-mail) communicator and listener, articulating clear messages, ability to adapt message to targeted audience
- Good Analytical skills & Problem Solving Capabilities
- + Good communication skills (telephone e-mail) communicator and listener, articulating clear messages, ability to adapt message to targeted audience
- + Good Analytical skills Problem Solving Capabilities
- Prioritize and organize effectively while juggling several concurrent tasks
List of Typical Experience For a Representative, Customer Care Resume
1
Experience For Customer Care Account Representative Resume
- Act effectively to resolve various issues in cooperation with supervisor/ coordinator and other team members if required
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- A team player who is able to work independently and yet work with others toward a common goal. Multi-task effectively in a fast-paced environment
- Experience de-escalating customers
- Industry/service experience
- Experience with Allegion order entry process and systems
- Complete effective correspondence with International and affiliate customers for issue resolution and information exchange
- Experience with and sensitivity to different cultural expectations and time zone restrictions
- Perform “Customer Ready” inspections of U-Box containers prior to dispatch
2
Experience For Customer Care Service Representative Resume
- Give excellent customer service to each person
- Cross and up-sell other services through effective questions and conversation
- Verify the accuracy and validity of consumer service requests
- With very good command of English
- The applicant needs to be trained and have experience with the HSCC call type
3
Experience For Associate Customer Care Representative Resume
- Ensuring accurate recording and logging of all contact
- Responding to customer correspondence promptly and to the highest standards, including complaint resolution
- Daily extensive computer use navigating multiple applications while engaging in conversations with patients or clinical office staff
- Utilize WFM software to generate and maintain short-term contact forecast model at an interval level, using historical and trending data
- Utilize WFM software schedule non-production activities including, but not limited to, training sessions, meetings, and company events
- Participate to Demand Review process within EMEA by leveraging on customer intimacy and planning competencies so to ease the S&OP process execution
4
Experience For Customer Care Representative With German Resume
- Assist operations with handling tickets and managing customer expectations
- Give information about the product to existing customers and prospects via telephone and handle the inquiries on basics in a case closing manner
- Chore of gaining information about what customers expect/want from the client and e.g. identifying customer satisfaction
- Performs end-to-end monitoring of critical events and ensures fluid handling
- + Professional trainings, e.g. Lean Sigma Problem Solving Training, SAP system,
- Comfortable multi-tasking and adapting to constant change
- Assist in interpreting policies and procedures
- Oversees ordering and maintenance of all supplies
5
Experience For International Customer Care Representative Resume
- Serve as a liaison between office staff and scheduling, maintain efficient communication and identify potential problem areas and possible solutions
- Follow-up and updating of open CSR’s on a regular basis as per contractual obligations
- Fluency in written and spoken Spanish & working level of English
- Fluency in written and spoken French & working level of English
- Collaborate closely with Marketing and public relations partners to shape Align’s Social Media presence
- Interact with Finance and RMA teams to identify and resolve pricing and RMA issues
6
Experience For Aro-customer Care Representative Resume
- Assist with normalization of historical data as needed for forecasting purposes
- Deliver staffing requirements based on forecasted contact volume and service level goals to leadership
- Be consistent. Show one BASF to our customers at every touchpoint – be responsive, professional, and focused on delivering what we promise
- Receives and enters customers forecast into APO demand planning
- Able to work independently, willing to take initiatives
7
Experience For Loan Servicing Customer Care Representative Resume
- Familiar with working in an industrial (ideally in Flavors & Fragrances) environment
- Works with planning/procurement team to expedite orders outside standard lead times. Informs customers of product delinquency and proposed recovery dates
- Set up new accounts in Zendesk for new equipment customers. Maintain ticketing system users, organizations and tickets for Zahn Technical Support
- Assist in repair and support billing processes, as needed
- Maintain regular attendance in accordance to schedule with the ability to work overtime and flexible with varying shifts as needed
- Participate in team training programs, meetings and other activities as appropriate
8
Experience For Polish Speaking Customer Care Representative Resume
- Distribute daily meeting notes to the customer care team to keep everyone informed of updates and changes in both Lake Mary and Neosho process matters
- Communicate via telephone with existing customers in order to solve their non-technical issues
- Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager
- Superb at building rapport with customers
- Deliver training on selected programs
- Thrive in a high-energy, fast paced setting
- Load yearly pricing agreements
- + Working with a great team of smart, energetic and passionate people
- Competitive starting wage, monthly incentives, and rapid
9
Experience For German Speaking Customer Care Representative Resume
- Entitlement to full and paid internal training and development
- To be part of a worldwide leading company in the Customer Support Service Area
- Basic understanding of Zahn Hi Tech software and hardware product offerings
- Track record of being able to multi-task and work in a flexible work environment
- Develops elementary understanding of broader interdependencies across various processes
10
Experience For CSR Customer Care Representative Resume
- 2 days off during the week
- Execute order changes in a quality and timely manner, understanding the customer’s requirements
- Maintains 90% or higher call quality threshold
- Demonstrates the ability to make decisions and assure high quality and efficiency of reps. Ability to provide leadership and support in problem solving within the customer care setting
- Maintains and updates booking protocols as appropriate
List of Typical Skills For a Representative, Customer Care Resume
1
Skills For Customer Care Account Representative Resume
- Excellent oral and written communication skills to follow up with members
- Excellent communication skills and a commitment to world class customer service
- Excellent language skills in Italian
- Effective communication and social skills
- Handling customer complaints and objections effectively and solution zing
2
Skills For Customer Care Service Representative Resume
- Working with both the Sales and Support associates effectively in a virtual setting
- Are outgoing, with a great personality and people skills
- Proficient skills in Microsoft Office (preferably, including Visio)
- Organize, multitask and prioritize work with strong attention to detail meeting deadlines as needed
- Prepares reports and gathers information to effectively collect and resolve outstanding accounts
- Capability of working effectively within a team environment
- Able to speak effectively with customers to represent the Company
3
Skills For Associate Customer Care Representative Resume
- Prior experience in the health insurance field
- Communicate effectively within a team and to internal/external customers
- Prior experience as a lead, trainer, or supervisor in a medical/hospital/ insurance related field
- + Act effectively to resolve various issues in cooperation with supervisor/ coordinator and other team members if required
- Detail oriented, reliable, self-motivated, and able to multi-task effectively
- + Fluent French language skills
- + English language skills at B2 level: spoken and written
4
Skills For Customer Care Representative With German Resume
- Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
- Working knowledge and experience with shipping documentation (for import/export, etc.) and Letter-of-Credit (L/C)
- Providing prompt and effective resolution to customer’s service requests
- Responsible to identify and coordinate the required medical test prior to seeing a physician for a physical examination or to bring a patient in fasting
- Experience using ERP systems in a manufacturing environment
- Experience using Microsoft products
- Leadership experience in customer facing sales, retail, or food service industries
- Excellent knowledge of Excel and MS Word, or equivalent spreadsheet, and word processing applications
- Experience utilizing Microsoft Excel
5
Skills For International Customer Care Representative Resume
- Experience of working in multicultural environment is an advantage
- Call center experience in technical support, general home repair or plumbing
- + Experience of working in multicultural environment is an advantage
- Maintain good working relationships with all corporate and regional personnel for what purpose to ensure customer satisfaction
- Strong working knowledge of personal computers (use of Microsoft Word and Outlook)
- Experience accurately capturing details of phone conversation on paper and in a computer application
- Experience with direct or suggestive selling
- Proven track record of exceeding quotas and business goals
6
Skills For Aro-customer Care Representative Resume
- Ensures that the customer is entitled to the service, validates customer contract details
- Work well in a team environment; Ability to set priorities and manage time in a dynamic work environment
- Inbound Call Center Customer Service Experience
- Experience in Business Communication
- Customer service experience in a performance managed environment
- Good verbal and written communication in English & Mandarin/Chinese
- Retail, financial sales OR call/contact center experience OR 3+ years of US Military service
- Microsoft Windows applications, systems data entry and internet search experience
- Accurate and good attention to detail, particularly in relation to data integrity
7
Skills For Loan Servicing Customer Care Representative Resume
- Experience, preferably within the same department
- Previous experience in project management and/or inside sales
- + For internal recruitment: solid knowledge of Medtronic processes
- Set priorities and manage time in a dynamic team environment
- + Follow procedures with good judgment capability
- Full benefits (effective 1st day of employment)
8
Skills For Polish Speaking Customer Care Representative Resume
- Good level of written and verbal communication in English
- ) experience in Information Technology as noted in the job requirements
- Previous work experience in a fast paced Call Center environment
- Proven ability to work successfully in a results-oriented environment
- Experience in a multinational environment would be appreciated
- Detail oriented and excellent work ethic
- Listening to and understanding customers and providing information in a clear and customer focused manner
9
Skills For German Speaking Customer Care Representative Resume
- Managing multiple service requests and order entry processing
- Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables
- Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
- Resolving moderately routine questions following pre-established guidelines
- Adhering and achieving to ramp up targets
- Working with a great team of smart, energetic and passionate people
- Analyzing medical insurance claims for quality assurance
- Performing routine research on customer inquiries
- Understanding basic International and Affiliate customer needs and expectations
10
Skills For CSR Customer Care Representative Resume
- Using multi- channel medium like telephone and live chat
- Providing accurate and timely information
- Comfortable initiating and engaging in conversations with all audience levels regarding KPI impacting events
- + Perform inventory Cleaning Support activities: running reports, informing field force, updating in system
- This includes processing, expediting, problem solving and basic technical support Coordinate product deliveries between four production sites worldwide
- Professional trainings, e.g. Lean Sigma Problem Solving Training, SAP system,
List of Typical Responsibilities For a Representative, Customer Care Resume
1
Responsibilities For Customer Care Account Representative Resume
- Responsible for providing professional, courteous, and accurate service support to Optimum customers focusing on achieving high levels of customer satisfaction
- Prepare and issue standard and special product quotations, including priced on application quotes, conforming to pricing guidelines and cost/margin analysis
- Handle all incoming e-mails to dedicated mailboxes covering BO Shared Service Center processes (e.g. MMXII) in a timely manner
- Support Cycle Count processing: booking updates, analysis, follow-up list creation, variances resolutions
- + Process Order Entry (e.g. automated, manual): creation in SAP, price availability, billing, archiving incl. sample demo orders
- + Handle all incoming e-mails to dedicated mailboxes covering BO Shared Service Center processes (e.g. MMXII) in a timely manner
- + Support Cycle Count processing: booking updates, analysis, follow-up list creation, variances resolutions
- Answers incoming calls by the second ring
- Responsible for making operational leadership aware of KPI impacting trends
2
Responsibilities For Customer Care Service Representative Resume
- Follow up to ensure the correct departments are working to resolve an issue
- Send feedback regarding service quality to Support Manager
- Provide alternating holiday support (based on team rotation)
- Actively contribute to activity monitoring through a regular check of respective reports e.g. open order book/ allocation file/ open order reports etc
- Participate in the maintenance of Master Data (requesting creation or change from RDA)
- + Actively contribute to activity monitoring through a regular check of respective reports e.g. open order book/ allocation file/ open order reports etc
- + Participate in the maintenance of Master Data (requesting creation or change from RDA)
- + Liaise closely with Logistics and Transport departments to coordinate efficient and timely processing of shipments and delivery
3
Responsibilities For Associate Customer Care Representative Resume
- Maintains and updates special customer pricing in the price records
- Assists newer team members with training and provide them help when needed
- Provide operational leadership with insight into KPI impacting events
- Work with WFM Analyst to normalize historical data as needed based on KPI impacting events
- Handles customer complaints, logs the complaint data in system and following through to ensure complete closure within 24 hours
- Key member of the Catalog Champions team. Participate and schedule monthly and annual national training meetings
- Complaints including book content and product issues
- Take ownership and responsibility for personal performance and delivering quality work
- Handle a high call volume environment while maintaining high performance
4
Responsibilities For Customer Care Representative With German Resume
- Track and trace through SFDC specific customer data and account management activities
- Takes ownership until customer’s problem is fully resolved
- Authority to make limited judgement calls regarding the handling of Customer Service Requests (CSRs) in accordance with Huawei’s set policies and procedures
- Assist with inbound faxes to identify issues and take action on account to facilitate faxed request
- Identifies the customer and understands the type of product owned and the support requested
- Carries out specific outbound campaigns related with the client’s products/services and CRM strategy
5
Responsibilities For International Customer Care Representative Resume
- Answers telephone calls and deals with them promptly, efficiently and with empathy to ensure a positive experience for our customers and striving to resolve all customer cases on the first call
- Provide customers with an excellent customer service experience
- Contributes positively towards the achievement of performance targets in all aspects of the team’s activities
- Build and maintain great relationships with fellow employees and business partners
- Research, resolve, and respond to customer questions and concerns via the telephone
- Make outbound phone calls to internal business partners to research customer concerns
- Fluency in Czech and Slovak
- Understand all loan types to complete necessary research on any outstanding items while checking for accuracy, completeness and compliance in accordance with Heartland’s guidelines and internal policies
- Ensure compliance with all applicable regulations, bank policies and procedures, and work in conjunction with Heartland’s servicing and operations personnel, credit administration, compliance and legal departments to ensure loans are serviced in an accurate and timely manner
6
Responsibilities For Aro-customer Care Representative Resume
- Fluency in written and spoken German & working level of English
- Understand State and Federal regulations, compliance requirements, Heartland’s loan policies and procedures
- Provide input regarding training needs to consumer support’s supervisor of training and quality development; assist with development and presentation of information and training when requested
- Document the outcome of the call and analysis as per the requirement being trained on
- Apply the training knowledge to the day to day work
- Work closely with the team leads and quality resources to deliver SLA
7
Responsibilities For Loan Servicing Customer Care Representative Resume
- Keep accurate real time records of all conversations in our database
- Build relationships with external & internal GAF customers via phone and e-mail to assist with all inquiries
- Work as “sales support” for our Sales Team across the U.S
- Master the use of the company’s operating and third party software systems in order to be able to respond to all inquiries concerning the company and its products
- Maintain accurate product and technical information and be able to provide product support to other company personnel, manufacturer’s representatives and customers
- Be cross trained and able to support other department functions, such as providing information regarding order status, inventory availability, delivery ETA’s, and warranty claim processing resulting from the handling of overflow calls
- Computer literacy required to utilize the company’s operating systems. Ability to perform accurate and efficient data entry, word processing, and basic math calculations
- Manage and resolve outages, assist in enacting contingency plans and action plans and restoring normal operations
- Escalate any unresolved customer cases to the customer care supervisor in a timely fashion
8
Responsibilities For Polish Speaking Customer Care Representative Resume
- Train the customer in the use and management of new features and tools
- Assess the level of urgency and react as such
- Find solutions to problems and execute in a timely fashion
- Maintain accountability for issue resolution
- Respond to feedback and ensure cases are handled appropriately
- Follow appropriate support escalations to the Account Advocate
- Regularly update customer on status of open cases following the managed service guarantee guidelines & ensure cases are compliant and aligned with customer expectations
9
Responsibilities For German Speaking Customer Care Representative Resume
- Responsible to work accounts assigned to designated work queues
- + Ensure CRM tool is enriched with relevant customer specificities
- + Provide all necessary administrative support to Inventory Management (e.g. adjustments, transfers, write offs)
- + Handle all types of returns management
- + Maintain professional communication with internal stakeholders and/ or clients to provide high quality service to customers
- Manage the transactional service/support interactions with customer
- Process and manage orders in appropriate business system for International/Intercompany customers including order Clarifications and IC pricing requests Process Change orders and Return/Replacement orders for International/Intercompany customers
- Complete email sales support follow-up for order status, expedite, lead-time & availability and pricing activities with International/Intercompany customers
- Interact with the shipping teams and our 3PLs to assist in the resolution of documentation and compliance issues
10
Responsibilities For CSR Customer Care Representative Resume
- Provide telephone support for International/Intercompany customers for order status questions
- Monitor kick-out reports for EDI customers
- Support International export process as needed
- Perform general logistic support as needed
- Obtain feedback on customer satisfaction on a transactional level
- Interact with Sector compliance to insure all International corporate and Federal guidelines are maintained
- MS Office, relevant business systems for Allegion, web / MOSS application usage, Siebel CRM, CCA
- Knowledge of basic and more complex product and features for multiple brands and Product Categories
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