Customer Relations Representative Resume Sample
Chadd Jast
565 Hand Crescent,
Detroit,
MI
+1 (555) 659 2704
Work Experience
Customer Relations Representative
02/2016
-
PRESENT
New York, NY
- Support development of new regulated and non-regulated product and service offerings specific to the customers’ needs
- Improve the customer’s experience through increased and detailed communications, keeping them abreast of changes in rates, riders and anything pertaining to their account, including high bill complaints, deposit review, bill arrangements and energy efficiency. Team with operations, external affairs, engineering, legal and others to resolve customer problems
- One or two years’ experience in the Customer Service industry
- Thorough understanding of the Bank’s service standards and Complaint Resolution Standards and Procedures
- Working proficiency in the operational guidelines / practices in the division and the Bank’s Chart of Accounts/sub accounts and codes
- Possess an acceptable driving record and valid driver’s license in state of residence
- Confirm all participants' within 3 weeks of an event and generate confirmation letters 3 weeks prior to class start date. Conduct confirmation calls within 10 days of an event
- Oversee customer contact reports given to ASM’s for follow up
Key Customer Relations Representative
10/2011
-
08/2015
Chicago, IL
- Demonstrates behaviors consistent with the company’s vision, mission and values in all interactions with customers, co-workers and suppliers
- Lead CR process management at assigned store(s), by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first
- Open and honest communicator who can demonstrate patience and customer empathy, even when it’s busy
- Maintain effective working relationships with all Company employees, including community affairs, customer service, operations, regulatory, legal, engineering and energy efficiency team
- Responsible for providing responses to telephone and e-mail inquiries from internal and external Customers with a heavy emphasis on conflict resolution
- Uses excellent judgment to analyze problems and choose the appropriate solution in order to resolve the Customer’s complaints and to ensure Customer loyalty
- Utilize open-ended questions to maximize information gathering with an emphasis on first contact resolution
- Acts as a support to all Company personnel in clarifying Company practices, policies, and procedures
- Potential to assist with monitoring Internal Help Desk Line for Peer-to-Peer Coaching on escalated situations
Corporate Customer Relations Representative
12/2004
-
06/2011
Boston, MA
- Contribute to the quality and efficiency of Branch operations as well as compliance with regulatory and internal bank guidelines to minimize the Bank’s exposure to risk by
- Conference/event planning assistance and hosting customer service presentations as needed
- Make recommendations for updates & changes to policies and procedures at the property level
- Provide front counter support for the Burbank Professional Technology and Support Center as required
- Following the Bank’s service standard guidelines during all contacts with dealerships, clients, Branches and other Bank departments
- Responding to the client’s inquiries fully and effectively resolving clients concerns on the spot and/or escalating as appropriate and indefensively
- Contributes to the quality and efficiency of the DFC operations as well as compliance and regulatory and internal bank guidelines to minimize the Bank’s exposure to risk by
- Contribute to the quality and efficiency of Branch operations as well as compliance with regulatory and internal bank guidelines to minimize the Bank’s exposure to risk
- Be able to explain, score, and calculate manufacturer survey data
Education
University of Phoenix - Southlands Learning Center
1998 - 2003
Bachelor's Degree in Health Care Administration
Professional Skills
- Excellent communication skills and interpersonal skills to negotiate with both external and internal customers
- Demonstrate excellent interpersonal and active listening skills
- Strong communication skills, with an ability to build strong (cross cultural-) relationships
- Strong writing skills including grammar, punctuation, spelling and usage of the English language
- The ability to multi-task, prioritize work effectively and work in a fast paced environment with competing priorities and a demanding customer base
- Excellent written and oral communication, inter-personal, and problem-solving skills
- Strong verbal communication and effective listening skills with the ability to identify verbal and non-verbal cues and adapt approach to the customer
How to write Customer Relations Representative Resume
Customer Relations Representative role is responsible for customer, software, computer, windows, cash, reporting, credit, training, database, auditing.
To write great resume for customer relations representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Relations Representative Resume
The section contact information is important in your customer relations representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Relations Representative Resume
The section work experience is an essential part of your customer relations representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer relations representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer relations representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Relations Representative resume experience can include:
- Maintain a working knowledge of the Customer Service Center, by communicating with CSC directly when questions or concerns arise, this helps to keep related areas working together toward a common interest
- Provide assistance in developing and implementing New Car clinics, by inviting customers, planning the clinic and assisting management, to ensure a pleasant experience with the store and our customers
- Provide assistance in developing and implementing all-store meetings, by planning the meeting, creating flyers to inform employees and assisting management, to ensure a smooth and enjoyable meeting for everyone
- Provide assistance with administering Employee Satisfaction Survey programs, by getting employees to complete the survey, so that management can get a true report of how the employees views the management team as an employer
- Excellent business phone etiquette and computer skills are required
- Intermediate computer skills and Windows experience
Education on a Customer Relations Representative Resume
Make sure to make education a priority on your customer relations representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer relations representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Relations Representative Resume
When listing skills on your customer relations representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer relations representative skills:
- Excellent verbal and written communication skills; confident with both internal and external individuals at all levels. Excellent telephone manner
- Strong customer service skills and aim to exceed customer expectations while remaining within policies and guidelines
- Demonstrate critical thinking skills and perseverance to overcome obstacles throughout the order to cash process
- Strong time management & organizational skills, able to work independently
- Strong verbal and documentation skills
- Self-motivated, results driven with excellent people skills
List of Typical Experience For a Customer Relations Representative Resume
1
Experience For Pensions Customer Relations Representative Resume
- Work as part of a team as well as independently under pressure and react quickly to changing priorities
- Efficiently operate ERP system
- Utilizes established processes and tools to ensure timely effective verbal / written communications
- Relevant professional experience, to include customer service and/or administrative support
- Phone based customer service experience
- Understanding of Accounts Receivable and Payable to troubleshoot customer and vendor disputes
- Manage customer price inquiries, including entering price requests into the JDE system (or other appropriate means approved by the Pricing Department)
- Manage the made-to-order process, including artwork requests, new item setup, and product forecasting
- Perform shipping, inventory and manufacturing verifications
2
Experience For Key Customer Relations Representative Resume
- Conducts product training as needed to ensure SMB accounts maximize the benefits of their CLC lodging solution
- Work in conjunction with other key elements of the business such as external sales, engineering, manufacturing and service departments
- Process certification applications for applicants from ACAOM-accredited programs, matching the documents received, checking ADA and Legal status
- Develop an understanding of supply chain fundamentals in inventory management, warehousing, and logistics processes and systems
- Provide prompt telephone and email response to all incoming customer requests
- Proactively provide customers with all necessary status reports including, order confirmations, backorder and inventory reports
- Navigate the JDE order management system, and to learn new program applications as required with training
- Conducts outbound call campaigns to SMB accounts to increase share of room, provide product training, and build relationships with CLC customers
- Executes caller service requests for duplicate policy materials and forwards the written request for processing and fulfillment to the appropriate department
3
Experience For Customer Relations Representative Sign ON Bonus Resume
- Accurately maintains customer data, transactions, and information through accurate data entry and monitoring
- Assist ambassadors with processing passengers through international arrivals
- Purchase and project future usage of customer tooling, ink, and other materials
- The ability to perform math functions, including work with fractions
- Answers e-mails and chat inquiries while providing a high-level communication and accuracy
- Maintains a sense of urgency in responding to the customer needs
- Goes above and beyond when assisting customers within the guidelines dictated
- Prepare basic equipment service and spares proposals using automated tools (auto-quote, service calculator
4
Experience For Corporate Customer Relations Representative Resume
- Address general inquiries, sales leads, literature requests, communication to customers regarding delivery dates & amendments
- Hands-on approach to getting things done, with a desire to make a difference
- Identify and appropriately direct critical or reoccurring customer service issues to mitigate risk to the company
- Responsibleandaccountable regarding team tasks and processes, but also towards own performance and development
- Tolerance for stress, while understanding a sense of urgency
- Responsible and accountable regarding team tasks and processes, but also towards own performance and development
5
Experience For Customer Relations Representative P / T Resume
- Use logic and reasoning to identify and resolve customer issues
- Build appropriate rapport with customers; Using common courtesy to achieve customer loyalty
- Knowledge of warehouse processes, logistics and shipping
- Resolves customer needs utilizing internal and external resources
- Patience and flexibility to respond to the changing needs of Customers
- Work together with colleagues to achieve unit goals without losing perspective of overall CFSL goals
- Maintain a working knowledge of motor, rail, water and pipeline transportation processes and systems to support assigned accounts
- Audit manual preparation and maintenance (electronic or otherwise)
6
Experience For Customer Relations Representative Bilingual Resume
- Perform all order management activities, including editing and expediting orders, resolving pricing discrepancies, assigning carriers and preparing orders for shipping
- Maintain ongoing interface with Deduction Management, Credit, Pricing, New Product Development, Knowledge Management, National Fulfillment Center (NFC), Logistics and Sales Departments
- Work an off-shift as required, to provide national time zone coverage
- Ensure complaints are handled within the appropriate timeframes
- Acts as an expert resource by educating customers on the services and solutions offered by CLC and by displaying excellent product knowledge of CLC services to assist in share of room growth
- Creatively resolves customer concerns using needs-based selling techniques
- Maintains share or room account plans and regularly reviews these against established milestones and targets
- Accurately reports on outbound call progress and activity to Manager
7
Experience For Seasonal Customer Relations Representative Resume
- Creative and solution-centric individual who can readily match solutions to customer needs
- Computer proficiency with Microsoft Office (Excel, Work, PowerPoint and Outlook)
- This is a temporary position that could potentially lead to a permanent position
- Receives incoming claims calls and emails. Resolves inquires for provider referrals, claim filing, claim status information, verification of benefits/eligibility and pre-notification
- Directs customer calls for product questions, product recommendations, and quote requests to the correct department as appropriate
- Fulfills requests for claim forms and applications for clients
- Communicates diplomatically, tactfully and with patience to escalated callers
- Answers phone calls and responds to all customer inquiries
8
Experience For AA Vacations Customer Relations Representative Resume
- Schedule ambassadors who are assigned to work in the International Arrivals area
- Prepare the international arrivals area prior to first arrival by ensuring that the signage and the stanchions are in the proper location and return the area to normal after last arrival
- Researches and evaluates more specific customer issues, develops an overall understanding of the CFSL and FPD and refers customers to the appropriate department within for problem resolution
- Resolves contract disposition fund report posting errors applied to incorrect contract. Researches errors and identifies the appropriate contract and amount to be applied. Works closely with other CFSL units to resolve disposition of buyout fund problems
- Follows up on insurance continuation or disposition if no insurance evaluation is part of the buyout package. Works with Caterpillar Insurance Services to receive credit for insurance not used but paid in advance
- Provide excellent customer service through professional, timely, and accurate customer communications via telephone and email
- Handles multiple accounts of small to large customers with varying degrees of complexity
- Accurately enter customer orders into the order entry system
- Communicate status of orders to customers in a timely manner
9
Experience For Education Customer Relations Representative Resume
- Initiate entry of customer complaints into the customer feedback system
- Produce estimates and quotations for customers and prospects
- Coordinate warehouse inventories, reorder and ship quantities based on established parameters
- Work with production staff and utilize KIWI system to achieve on-time customer communication
- The ability and willingness to work as a team, across our complex, to service our customers
- Five (5+) years of customer relations/service experience in a manufacturing setting, ideally, and preferably 1+ year corrugated industry specific customer service experience
- Places outbound coaching calls to consumers and assist with conversion to product
- Identifies customer needs, clarifies information, researches issues and provides solutions and/or alternatives with the resources available
- Meets personal/team qualitative and quantitative targets
10
Experience For Bilingual Customer Relations Representative Resume
- Builds sustainable relationships of trust through open and interactive communication
- Accurately and efficiently documents call details, customer account information, and call resolution into the database
- Thorough understand of customer service processes and procedures
- Facilitate effective communication with customers, the field sales and service teams, OEM, external representatives and internal functions, engineering etc., relating to completion of customer orders and resolution of application/delivery issues
- Participate in the development of a customer facing & commercially aware Internal Customer Relation Team
- Develop the use of Customer Relations Management (CRM) database within the sales team
- Assist and host customer visits at the Carol Stream, IL facility
- Pro-actively participate in ITW’s ‘toolbox’ initiatives
List of Typical Skills For a Customer Relations Representative Resume
1
Skills For Pensions Customer Relations Representative Resume
- Demonstrate critical thinking skills and perseverance when taking action to overcome obstacles throughout the order to cash process
- Exhibits effective verbal and written communication skills with an emphasis on confidentiality, tact, and diplomacy
- Exceptional customer experience with demonstrated capability in resolving customer concerns under general supervision using company policies and procedures
- Integrates problem solving, multi-tasking, time management and organizational skills into daily performance
- Tech savvy-Ability to learn/apply new software skills quickly while navigating multiple screens
- Takes inbound phone calls to answer product or promotional questions, utilizing exceptional communication skills
- Independently uses judgment and decision making skills to interpret issues/concerns to
2
Skills For Key Customer Relations Representative Resume
- Two years of experience inmedical billing, cash applications or insurance follow up including six months of call center experience
- Work effectively in a highly structured work environment including adherence to attendance and performance requirements
- Effectively multi-task, including navigation of multiple systems at once
- Handle customer complaints effectively, courteously and expeditiously
- Superior telephone communication and computer skills
- Operates public address system for paging guests, making public announcements and paging/beeping key personnel
- First and foremost, build and sustain strong customer relations by helping diplomates with all of their needs
- Serve as a primary interface between OxyChem and corporate US and Canadian customers promoting a strong customer-supplier relationship
3
Skills For Customer Relations Representative Sign ON Bonus Resume
- Willingness to work in a fast paced, and sometimes stressful environment while maintaining a strong positive attitude
- Experience working with individuals where English is a second language
- Project a professional image over the phone through excellent phone etiquette; Outstanding written and verbal communication abilities!
- No direct experience is required as paid training is provided!!
- Demonstrate empathy and high emotional intelligence in various situations dealing with both customers and fellow employees
- Establish and maintain effective working relationship
4
Skills For Corporate Customer Relations Representative Resume
- Make decisions with solid judgment and integrity while keeping the best interests of the Customer and Southwest Airlines in mind
- Builds customer connection, rapport, and resolves customer service issues by providing an effective solution to the customer situations
- Inbound call center experience
- Relevant work experience in inside account management and/or customer service
- Experience in a related field (Customer Service, Inside Sales, etc.)
- Bachelors level or 1-2 years Customer Service or B2B experience
5
Skills For Customer Relations Representative P / T Resume
- Sales, Retail, or Customer Service experience
- Demonstrates proficiency of systems, product knowledge and understanding of customer service policies/procedures/processes
- Adapt to multiple demands and shifting priorities
- Experience working with automated order fulfillment and financial computer systems; global procedures
- Experience as an events planner / organizer, hotel management, catering or related role
- Demonstrated knowledge of the health care industry, insurance terminology, and medical billing
- Experience working in a Powersports dealership within parts and/or service or in another capacity is required
6
Skills For Customer Relations Representative Bilingual Resume
- Bachelors Level or 2-4 yrs Customer Service or B2B experience
- Strong technical aptitude, with the ability to follow step by step technical specifications
- Excellent level (business-) English
- Excellent level (business-) Dutch
- : Customer Relations Experience
- Possesses and demonstrates the ability to apply basic knowledge of principles, practices and procedures
- Two years leadership, computer, or office experience
7
Skills For Seasonal Customer Relations Representative Resume
- Previous sales and customer experience desired
- Develop strong product knowledge with an inherent ability to think “outside of the box” to increase volume from current customers
- Excellent phone etiquette, courteous, professional communications with customers and team members
- Previous sales and customer experience
- Working closely and supporting our internal customers including our Laboratory Operations, Finance, Technical, Commercial and In-field teams
- Ensuring our information is accurate and all customer activity is entered (we use systems such as SAP, SFDC)
- Providing timely and proactive feedback to resolve of customer issues and provide feedback for business improvement initiatives
- Communicate financial information pertaining to invoices and billing formulas in addition to resolving invoice discrepancies
- Process certification for applicants from ACAOM programs, matching the documents received, checking ADA and Legal status
8
Skills For AA Vacations Customer Relations Representative Resume
- Manage Customer Relations office handling phone and written requests as needed and triaging calls to other departments
- Process certification for applicants from NCCAOM programs, matching the documents received, checking ADA and Legal status
- Administers OxyChem business policies relating to sales orders including lead-time requirements, order control programs, and Sarbanes-Oxley (SOX) compliance
- Communicate financial information pertaining to invoices and billing formulas, and resolve invoice discrepancies
- Develop an understanding of supply chain fundamentals in inventory management, warehousing, and logistics processes/systems
- Administer OxyChem business policies relating to sales orders, including lead-time requirements, order control programs, and Sarbanes-Oxley (SOX) compliance
- Resolves product or service problems by identifying area of concern and expediting correction or adjustment. Follows up to ensure resolution when needed
- Conduct weekly audits of overall international arrivals area to ensure that everything is in proper working order and report problems
- Provides Product technical support and problem solving utilizing technical guideline specifications
9
Skills For Education Customer Relations Representative Resume
- Enthusiastic approach to customer service; a love for helping others and exceeding customers' expectations
- Carma tool to expedite incoming PO’s
- Communicate with testing vendor daily on approved applications to sit for exams
- Process recertification applications auditing professional development coursework and activities, updating personal information and contacting diplomates regarding any outstanding requirements
- Maintain data metrics for reporting purposes
10
Skills For Bilingual Customer Relations Representative Resume
- Assist with the preparation of conferences exhibiting materials
- Consistent use of current sales approach promoting other products and services within every customer interaction
- Assist hotel guests with various questions and concerns using judgment to ensure a balance between cost and service
- Engage and interact with guests professionally, presenting a friendly tone and a willingness to serve
- Maintains awareness by reading memos and information board
- Drive internal activities associated with product delivery requests from order entry in SAP, through shipment, and invoicing
- Maintain a working knowledge of motor, rail, water, and pipeline transportation processes and systems to support accounts
List of Typical Responsibilities For a Customer Relations Representative Resume
1
Responsibilities For Pensions Customer Relations Representative Resume
- Able to follow emergency procedures and communicate effectively any emergency situation to immediate supervisor as dictated by emergency policy
- Familiarity with student financial aid through prior work experience
- Provide an overall professional experience when handling phone calls, including phone quality, transfers, personalization, etc
- Continuous guest service experience in the hotel / casino industry
- At least 6 months of multi-line phone experience in a hotel
- Continuous guest service experience in the hotel/casino industry
- Participate with any cross training and new employee initiatives, back up support for expeditor and clerical departments
2
Responsibilities For Key Customer Relations Representative Resume
- Efficiently navigate and understand vendor manuals, pricing sheets, and discount schedules
- Participate in schedule vendor training
- Escalate customer to manager if customer is unhappy with the service they are receiving or it they have unattainable requirements
- High proficiency in the use of Excel, SharePoint and other Microsoft Office suite applications
- Master and use a variety of resources to resolve customer issues in a timely manner
- Efficient management of time and resources to support department service level goals
- Prioritizes & Organizes - Prioritizes and organizes the work to effectively allocate time among projects; effectively uses resources; balances the workload when involved in multiple projects to meet appropriate deadlines
- Support the sales team to increase new business to and retain existing business with the company
- Quote, enter orders and process orders for customers and then follow up on the status of customers orders
3
Responsibilities For Customer Relations Representative Sign ON Bonus Resume
- Expedite orders when possible to meet customer requirements
- Travel to customer sites with sales, only when required
- Perform basic customer applications when all information is provided, if necessary information is not provided, have enough knowledge or products to assist the customer in finding the required information
- Familiar with vendor websites to efficiently support the customer request and day to day job responsibilities
- Perform all work in accordance with guidelines and policies to the best of your abilities
- Respond to Customer calls or written correspondence by determining the appropriate tone, creating personalized communication, and utilizing the Southwest voice in order to provide timely and thorough communication
- Resolve general Customer inquiries by navigating multiple systems to obtain all relevant facts and collaborating with other Departments to corroborate information in order to satisfy both Customer and business needs while maintaining DOT compliance
4
Responsibilities For Corporate Customer Relations Representative Resume
- Diffuse heightened Customer situations by utilizing active listening, probing, and conflict resolution techniques in order to provide excellent Customer service and a positive outcome, as well as implementing any follow up actions
- Determine appropriate level of goodwill gestures by following Southwest guidelines when necessary in order to resolve Customer concerns
- Implement resolutions to Customer concerns by processing refunds or vouchers, documenting resolution, educating the Customer, and ensuring DOT responsiveness in order to satisfy both Customer and Company needs
- Basic working knowledge of Siebel, windows applications and MS office suite
- Stay up to date on Company events, internal communication, policies, and procedures to better communicate Company actions and changes to External Customers
- Build and maintain Customer loyalty by providing prompt and courteous service, building rapport with each individual, and providing information on benefits of joining Southwest Airlines frequent flyer program
5
Responsibilities For Customer Relations Representative P / T Resume
- Handle difficult customer situations with poise and professionalism
- Availability to work non-traditional work schedules
- Successful call center track record
- An enthusiastic, driven team player to strengthen our ambitious team
- “Can-do” and pro-active, solution oriented attitude, likes to take the initiative
- Flexible and people oriented team player
6
Responsibilities For Customer Relations Representative Bilingual Resume
- Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, employees and customers
- Keyboard proficiency (35 wpm)
- Knowledge of Microsoft Office and database management
- Patiently and attentively listen to client needs; Empathize and acknowledge clients to create trust and partnership
- Assist customers who have difficulty with technology
7
Responsibilities For Seasonal Customer Relations Representative Resume
- BS or BA, preferably in Business, Supply Chain, or applicable field of study
- Data collection and problem definition
- Knowledge of delivery and payment terms; financial basics
- General awareness of business unit and related materials
- Detailed ERP System knowledge
- Global order management process knowledge
- Process focused and detail oriented with the ability to achieve high accuracy goals
- Excellent computer skills including the ability to multi-task while effectively navigating across multiple PC order systems / technology platforms / web browsing while communicating with the customer. Ability to operate in a Windows environment
8
Responsibilities For AA Vacations Customer Relations Representative Resume
- Work schedules based upon business needs
- Demonstrates ability to support and participate in a positive work environment by adhering to Deluxe Values and complying with policies, procedures and safety rules
- Proficient in MS Office (i.e., Windows OS, Word, Excel and PowerPoint & Outlook)
- : Customer Service with OEM or Wholesale Distribution
- : Customer Service
- Maintains a professional, positive and efficient disposition in stressful situations
- Work in both a detail oriented and flexible environment
9
Responsibilities For Education Customer Relations Representative Resume
- Learn and apply new concepts and materials quickly
- Mitigate conflict
- Think critically when faced with a problem or task
- Communicate with professionalism, assertiveness, and empathy
- Make decisions on behalf of Southwest Airlines
- Learn and practice CFSL policies and procedures
- Regular phone contact with customers to drive customer education and awareness of IDEXX products and services
10
Responsibilities For Bilingual Customer Relations Representative Resume
- Managing the customer interface and assisting in the effective resolution of all customer enquiries and requests to ensure superior service for our ANZ customers
- Experience in a customer service support center environment preferably in manufacturing with heavy emphasis on sales, distribution, manufacturer and end-user
- Master SAP order to cash system
- Responsible for representing OxyChem’s high standards of business conduct, creating an exceptional customer experience, and promoting a strong culture of safety excellence and environmental stewardship
- Serve as a primary interface between OxyChem and corporate US and Canadian customers
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