Customer Service Associate Resume Sample
Shaina Kuphal
293 Brenden Underpass,
New York,
NY
+1 (555) 144 5295
Work Experience
Customer Service Associate
08/2015
-
PRESENT
Philadelphia, PA
- Reports to Operations Managers
- Create feedback tickets for each case reviewed. Ensure the feedback is clear, concise and professional.
- Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment
- Follow established ergonomics policies and procedures governing lifting techniques, repetitive tasks, and the use of safety
- Reports to Area Managers
- Follow up field visits with client care calls, soliciting feedback on the quality of service and effectiveness of training sessions, contributing to the ‘Service Override’ assessment of the field team
- Act as first support for technical issues including feed, call tracking and login issues
- Manage a portfolio of client communities and listings, maximizing content by proactively seeking out new listings, enriching content and capturing current vacancy information
Senior Customer Service Associate
11/2009
-
06/2015
Philadelphia, PA
- Complete on-boarding of new customers ensuring initial Customer Portal training is completed, monitoring usage and completing follow-up training as required
- Promote usage of Apartments Network products, including user entry functionality by utilizing the Customer Portal to add and update listings, view exposure, lead statistics and reviews
- Build and update listing ads as required ensuring correct lead destinations and property, user and contact information is correctly represented in the Customer Portal
- Schedule photo, video, and Matterport appointments
- Solicit feedback and ideas from customers as to how we can improve Apartment Network products and features or data they would find valuable
- Retrieves and distribute mail. Needs to come from stockroom in a timely manner
- Bookkeeping experience
- Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
- Sitting for long periods of time while using office equipment such as computers, phones and etc
Lead Customer Service Associate
12/2002
-
06/2009
San Francisco, CA
- Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment
- Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment
- Monitors and tracks employee training to ensure completion, accuracy, and maintenance of all training (e.g., Safety, DOT, Worker's Comp, HAZMAT) records (e.g., PeopleSoft) and files
- Coordinates and/or conducts training regarding employment benefits and safety; and schedules facilitators/trainers (e.g., in-store experts, vendors) and training participants
- Communicates announcements and information to managers and associates; maintains company bulletin boards (e.g., post stock prices, post store system updates daily from LowesNet); and serves as site coordinator for company communication programs
- Coordinates events such as meetings and employee gatherings/celebrations (e.g., Holiday meals); and plans and makes arrangements for meeting/gathering locations, logistics, and meals
- Greets customers and responds to customer inquiries; addresses and/or escalates customer complaints, and notifies manager of any procedure violations
Education
Ave Maria University
1997 - 2001
Bachelor's Degree in Communications
Professional Skills
- Excellent customer service skills, outstanding phone skills, good typing skills
- Effective written and verbal communication skills; proven analytical skills, solid, basic mathematical skills
- Excellent planning, prioritization and organizational skills; proven experience in high volume/fast paced environment
- Excellent verbal and written skills in German Or Good command of spoken German, basic written skills
- Strong organisational skills with ability to effectively prioritise and manage time
- Strong organisational skills and ability to effectively prioritise
- Having good coordination skill and strong proactive skills
How to write Customer Service Associate Resume
Customer Service Associate role is responsible for customer, computer, organizational, interpersonal, microsoft, basic, excel, listening, english, analytical.
To write great resume for customer service associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Service Associate Resume
The section contact information is important in your customer service associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Service Associate Resume
The section work experience is an essential part of your customer service associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Service Associate resume experience can include:
- Effectively interact and negotiate with diverse work units at all organizational levels. Demonstrate analytical and problem-solving skills
- Strong written and verbal communication skills, in order to gather information, clarify circumstances, and explain outcomes clearly and effectively
- Demonstrates Valero’s Core Competencies on an ongoing basis. Assists in controlling credit card receivables; learns good credit granting skills
- Effectively de-escalate customer issues using empathy, problem solving and conflict resolution skills
- Demonstrate good problem solving and trouble shooting skills
- Strong PC skills including experience with Microsoft Office products
Education on a Customer Service Associate Resume
Make sure to make education a priority on your customer service associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Service Associate Resume
When listing skills on your customer service associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer service associate skills:
- Strong communication skills – Strong verbal and written communication skills in English and Spanish
- Basic problem solving skills Basic knowledge of Internet navigation Good communication skills including verbal and written
- Effective communication skills and composure under pressure; clear and diplomatic writing skills
- Proven customer service skills; ability to communicate effectively with customers and co-workers
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Demonstrate strong reading comprehension and writing skills to analyze and document interaction. Follow established procedures to meet customer/member needs
List of Typical Experience For a Customer Service Associate Resume
1
Experience For Senior Customer Service Associate Resume
- Able to demonstrate excellent telephone manner and keyboard skills as well as good excel knowledge
- Excellent communication skills and the ability to communicate confidently and effectively
- Good customer services skills and good problems solving abilities
- Demonstrate good keyboard skills
- Effective time management skills and ability to prioritize work time to ensure productivity anddepartment standards
- Experience on SAP, E-Commerce and Startec would be preferable and excellent Excel and Word skills
- Oral communication skills and the ability to work effectively with others
- Strong computer skills – Adobe Acrobat (advanced user) & MS Office experience is necessary
- Demonstrate flexibility and strong collaborative skills
2
Experience For Seasonal Customer Service Associate Resume
- Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the Internet
- Extremely self-motivated with excellent time management and organizational skills. Excellent attention to detail
- Excellent organizational skills in managing timelines of customer issue resolution
- Excellent written & verbal communication and rapport building skills
- Strong typing, phone, and computer navigation skills
- Strong ability to effectively apply analytical techniques to solve problems
3
Experience For Lead Customer Service Associate Resume
- Sense of urgency and good follow-up skills
- Grants credit based on standard parameters, and utilizes good credit granting skills
- Intermediate PC skills required in Excel & Word, together with good knowledge of e-mail and internet portals
- Display effective oral and written communication skills
- Exhibit effective oral/ written communications skills
- Solid computer skills. The ability to navigate various systems, and use Microsoft Word and Excel
- Demonstrated ability to function effectively as part of a team in a sales environment
- Strong PC skills with the ability to toggle between multiple applications within Citrix environment
4
Experience For Encompass Customer Service Associate Resume
- Good comprehension skills - ability to clearly understand and address customer issues appropriately
- Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
- Quickly and effectively prioritize work time in various departments to meet business need
- Excellent oral and written communication, analytical and organizational skills
- Good comprehension skills -- ability to clearly understand and relate to the issues customers raise
- Utilize technology to perform tasks efficiently and demonstrate the ability to communicate effectively both orally and in written form
- Provide Extraordinary Customer Experience through professional phone skills, emails and team involvement
5
Experience For Web Customer Service Associate Resume
- Strong communication and problem solving skills, based on lean principles
- +Demonstrated oral and written communication skills
- Communicate correctly and clearly with both internal and external customers - Good comprehension skills
- Very good written & verbal communication skills
- Self motivated with strong customer service skills
- Clear and effective communication skills,
6
Experience For Customer Service Associate, German Speaking Resume
- Apply good use of time management skills
- Excellent oral, written, telephone communication skills
- Excellent communication skills through multiple media platforms (in-person, phone, e-mail, text, etc.)
- Superior organization skills with the ability to work independently and prioritize work assignments
- Answering incoming calls to the department and effectively dealing with all calls , with first call resolution where possible
- Working skills in compiling reports
- Working knowledge of Microsoft Office, Outlook, Excel and Word specifically - or similar programs. Keyboarding and Windows environment PC skills
7
Experience For Customer Service Associate With German Resume
- Keyboarding and windows environment PC skills required (Word, Outlook, Excel and PowerPoint)
- Outstanding oral and written communication, interpersonal, leadership skills are required to interact with all levels of the company
- Typing, phone, and computer navigation skills
- Outstanding organisation and time management skills
- Keyboarding skills required (Microsoft Office)
- Proficient computer/PC skills; locating, compiling and distributing requested files, documents and information
- Problem solving skills as well as being highly organized and a team player
8
Experience For IT Customer Service Associate Resume
- Experience with multi-tasking and prioritizing in a fast-paced team environment
- Proven work experience with creating and maintaining databases
- Responsible to create and maintain strong collaborative team and customer working relationships while providing excellent customer service
- Demonstrate experience of handling customers and working in a highly customer orientated environment
- Excellent decision making and priority setting
- Experience in copy/print environment, office services, or running mail posting equipment strongly desired
- Unresolved issues, delays and unexpected events, while effectively communicating and maintaining rapport with sales representatives and customers
- General office and organizational skills – including multi-tasking
- Effectively maintaining sales orders in a manner that achieves customer satisfaction while meeting business objectives
9
Experience For Every Other Weekend Customer Service Associate Resume
- Select and explain the appropriate solution using best judgment and problem solving skills
- Directly related customer service experience and well developed transaction processing experience
- Listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner
- Creative problem solving skills
- A team player who is good to work with and has a sense of responsibility when it comes to delivering experience to Adobe's customers
10
Experience For Accounts Payable Customer Service Associate Resume
- Proven experience in delivering top level customer service
- Analytic problem solving skillset with basic knowledge of diesel engine technology
- Fluent communication and writing skills in English (90%+)
- Potential to develop your mentoring skills
- Demonstrate education vs. telling about products and services, able to demonstrate high value
- Perform document capture quality validation, including document type validation as per business requirements and verification of image quality and clarity
- A valid Ohio driver's license with a good driving record,
- A valid driver license with good driving record required
List of Typical Skills For a Customer Service Associate Resume
1
Skills For Senior Customer Service Associate Resume
- Computer skills with Microsoft office suite with excellent typing skills
- Demonstrate strong analytical and effective problem solving skills
- Demonstrates good analytical, customer service, and communication skills while demonstrating high ethical standards
- Has a professional, clear and courteous telephone manner, - Demonstrates an adequate style of communication, - Displays good listening skills
- Proven interpersonal skills and demonstrated ability to communicate professionally and positively at all levels in a demanding environment
- Customer service experience required. Excellent verbal, communication, and listening skills required
2
Skills For Seasonal Customer Service Associate Resume
- Demonstrated, excellent communicator (verbal, written, spoken) with exceptional listening skills
- Demonstrate the ability to motivate the team to meet and exceed sales goals through excellent selling skills
- Proven team player with excellent customer service, interpersonal and communication skills with absolute dedication of taking care of our customers
- Use excellent communication skills to interact with all customers to build strong working relationships
- Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in
- Excellent and effective communication skills, both verbally and written
3
Skills For Lead Customer Service Associate Resume
- Demonstrates accuracy, excellent follow up skills, accountability, and ownership of each client request
- Demonstrates excellent verbal communication skills with external and internal customers
- Excellent customer service skills: enthusiastic, efficient, and effective
- Excellent organizational skills to track and adhere/exceed deadlines. Strong ability to work independently with little direction and decision making capability
- Excellent communication skills, with a demonstrated commitment to the highest standard of customer service
- Demonstrate problem solving skills (identifying / analyzing problems)
- Demonstrate active listening, problem solving and win-win resolution skills
4
Skills For Encompass Customer Service Associate Resume
- Excellent problem solving/problem resolution skills
- Excellent typing skills – 30 wpm or higher with high accuracy and proper grammar
- Solid IT skills enabling competent use of a case management system
- Strong relationship building skills – ability to relate to the prospect and assess needs quickly
- Demonstrated problem solving skills to resolve customer service issued
- Assesses the need of individuals and applies sound decision making and good customer service skills to answer questions
- Excellent analytical and problem solving skills with the ability to think critically
5
Skills For Web Customer Service Associate Resume
- An Individual Contributor that demonstrates strong commitment to delivering a superior customer experience
- Demonstrate customer relations skills and the ability to work under pressure while making sound decisions required
- Proven conflict management skills including the ability to calmly resolve issues
- Demonstrated keyboard and personal computer skills, including the ability to pass a 10 key assessment examination
- Demonstrated interpersonal skills, including the ability to listen, resolve problems, deal with
- Proactive and positive problem solver; demonstrated analytical and troubleshooting skills with limited or no supervision
6
Skills For Customer Service Associate, German Speaking Resume
- Strong communication skills with the ability to speak to a varied range of customers and be confident in speaking with senior business management
- Strong PC skills, including Windows, Word, and Excel; ERP (JDE,SAP, Elixir) required
- Provide excellent customer service and effectively resolving customer issues
- Excellent computer skills using Microsoft Word and Excel
- Demonstrated knowledge of the appropriate skills for communicating with individuals of all ages and cultural backgrounds
- Excellent problem solving skills and attention to details are needed for success
- Excellent organizational skills; ability to thrive in an ever changing environment
- Strong verbal and professional writing skills
7
Skills For Customer Service Associate With German Resume
- Strong oral & written communication skills including business correspondence
- Work is reviewed for soundness of judgment and overall adequacy and accuracy. Strong data entry and typing skills
- Strong listening skills
- Excellent listening and communication skills (both oral and written)
- Drive forward decisions with senior stakeholders, using great communication skills and well researched evidence
8
Skills For IT Customer Service Associate Resume
- Excellent customer service skills – i.e. customer obsessed
- Good Communication skills & pleasant personality
- Effective and professional communication skills, written and oral
- Strong organizational and time management skills and ability to multi-task
- Exceptional organizational skills and attention to detail (high priority and accuracy)
- Strong computer and mobile device skills
- Demonstrated keyboard and computer skills
- Acquire a strong working knowledge of the tools necessary to manage the tasks in the team effectively
9
Skills For Every Other Weekend Customer Service Associate Resume
- Demonstrate ability to learn new skills quickly and thrive in high-energy team environment
- Demonstrate written and oral communication skills and the ability to problem-solve is required
- The ability to work well in a team environment and good organisation skills
- Strong computer skills: Word, Excel, and Outlook
- Strong PC skills (Word, Excel)
- Excellent communication skills, in person and over the phone
10
Skills For Accounts Payable Customer Service Associate Resume
- Experience, Education & Skills
- Effectively communicate customers to resolve customer issues in a timely and effective matter
- Excellent verbal and written skills, ability to speak with the customer both written and orally
- Demonstrated ability to interact effectively with internal and external partners and clients/customers
- Consistently demonstrate the ability to effectively multi-task
- Demonstrated customer service skills preferably in a retail sales office and/or a call center environment
List of Typical Responsibilities For a Customer Service Associate Resume
1
Responsibilities For Senior Customer Service Associate Resume
- “Smiles and Says Hi!” Contributes to customer oriented atmosphere within store by smiling and saying hi to all customers and Associates encountered. Encourages others to “Smile and Say Hi”
- Adheres to the “Yes We Can” policy and efficiently resolves customer’s questions and requests. Supports fellow Associates through “Yes We Can” actions and behaviors
- Strong interpersonal skills and excellent communicator in both written and verbal format
- Excellent computer skills, including typing proficiency, multi-tasking between online applications, working knowledge of Microsoft products (Outlook, Excel)
- Effective problem solving skills and the ability to use multiple tools to resolve customer concerns
- Excellent computer skills with emphasis on Excel and PowerPoint and willing to learn new software
- Detail oriented, strong organizational skills, and the ability to multi-task
- Learning -- continue education to hone product, sales, and leadership skills. Continual learning through certification and continuing education process
2
Responsibilities For Seasonal Customer Service Associate Resume
- Attention to detail and ability to practice active listening, critical thinking, problem solving and best judgment skills
- Provide an exceptional customer shopping experience by ensuring the customer are always the #1 priority
- Significant analysis and problem solving skills, including the ability to troubleshoot customer concerns
- Demonstrated experience in navigating through multiple software systems and applications while customer facing
- Basic personal computer aptitude including proficiency in keyboard skills
- Experience in managing multiple teams and priorities
- Proven experience in problem resolution and relationship-building
3
Responsibilities For Lead Customer Service Associate Resume
- Prior experience using an ERP system
- Utilize logic/troubleshooting skills to resolve customer issues on a daily basis
- Effectively manage own workload, filing systems and computer data
- Exceptional oral & written communication skills including business correspondence
- Intermediate to Advanced math skills required including basic sequential logics
- Able to work effectively within a team environment, handle a demanding work load and take on additional tasks and responsibilities
- Internet navigation and troubleshooting Skills
4
Responsibilities For Encompass Customer Service Associate Resume
- Basic calculating skills required
- Demonstrates customer service experience managing customers in a courteous and professional manner
- Demonstrated experience in navigating through multiple software systems and applications eg CRM
- Advanced time management skills and ability to self-manage incoming requests and demands based on deadlines and business/customer
- Demonstrated experience with standard software packages, including Microsoft Office
- Cash handling experience and 1+ years of retail experience
5
Responsibilities For Web Customer Service Associate Resume
- Advanced time management skills and ability to self-manage incoming requests and demands based on deadlines and business/customer requirements
- Prior experience utilizing package management systems
- Multi-tasking / Organizational Skills
- Has prior experience working for digital savvy organizations (e.g. internet, hi-tech
- Apply active listening skills to quickly filter through complex
- Customer Service experience, including at least 2 years of Accounts Payable experience
6
Responsibilities For Customer Service Associate, German Speaking Resume
- Basic understanding of Customer Service metrics such as First Call Resolution, Customer Satisfaction, Quality, Open Case Management, Negotiation skills etc
- Solves routine problems effectively, gathering the information necessary from the customer
- Computer proficiency and keyboarding skills. Ability to type quickly and accurately
- Strong keyboarding skill and accuracy required
- Critical thinking skills and ability to make quick decisions
- Prior experience in business-to-business customer service or in a manufacturing/industrial environment
- Self-directed, but able to work effectively as part of a team
- Communications skills are crucial
7
Responsibilities For Customer Service Associate With German Resume
- Effectively cross-train for different tasks
- Effectively follow up on and resolve sales order or service request issues with appropriate level of supervision
- Effectively present information in one-on-one and small group situations to customers, clients, students, and other employees of the organization
- Learn essential skills in an area with great career development opportunities
- Exceptional interpersonal and professional communication skills
- Understand basic information on core service/solutions offerings to work effectively with Manager
- Or more of demonstrated experience in a customer service or closely related environment
- Life Insurance industry experience and knowledge considered a strong advantage
- Prior work experience in a customer service role is an advantage, but not required
8
Responsibilities For IT Customer Service Associate Resume
- Prior customer services or sales experience, ideally in a sports or events property
- Previous customer service experience or a strong desire to work in the service industry
- Communicates professionally and effectively via telephone, e-mail and/or other standard methods
- Recognize and prioritize tasks and jobs in a way that creates a great customer experience for your internal and external customers
- Data entry skills are required; accuracy and speed are important
- Strong attention to detail, and ability to shift between tasks as priorities change
9
Responsibilities For Every Other Weekend Customer Service Associate Resume
- Work effectively and independently with a diverse group to facilitate the completion of work and meet departmental goals
- Interacting with customers and clients in an engaging way that demonstrates open-mindedness, active listening and a genuine curiosity
- Handling bill of lading, dangerous goods declarations and port filing
- Coaching or mentoring experience is an asset
- Working knowledge of SAP and/or shipping goods worldwide is an advantage
- Banking or financial call center experience
- Outstanding references and solid work history
- Interacting with distributors and end users to provide accurate information and excellent customer service
- Welcoming each guest by conversing and providing excellent customer service
10
Responsibilities For Accounts Payable Customer Service Associate Resume
- Experience using a computer, including inputting, accessing, modifying, or outputting information
- Experience coordinating reprographics (Copy/Print), scanning, Adobe (PDF), and working within document managing software
- Perform basic service on equipment prior to making service calls including replacing all toners and drums
- Operate Digital Printers to facilitate the completion of projects (printing, copying, scanning) while unsupervised
- Operate Digital Printers for printing, copying, and scanning documents
- Related experience or training working with the public providing customer service
- Demonstrates leadership through the “Yes We Can” policy by efficiently resolving customers’ problems regarding purchase transactions
Related to Customer Service Associate Resume Samples
Associate Customer Support Resume Sample
Work Experience
• SQL Server database experience. Ability to write SQLqueries and statements as necessary as part of theday-to-day support activities
• In depth training on Annuities industry and best practices
• Customized training that is hands on based (Job Shadowing, call monitoring)
...
Professional Skills
• Customer Service Skills – Experience in en...
• Communication Skills – Excellent written a...
• Analytical Skills – Able to identify, disc...
Customer Service Intern Resume Sample
Work Experience
• Price update validation after mass update occurs. Screenshot and sign off
• Printing Inventory Sheets at month end
• Filing on each desk
• Proofing of Orders
• Printing export docs
Professional Skills
• Demonstrates appropriate interpersonal ski...
• Strong interpersonal, influencing, present...
• Excellent mathematical skills required
Customer Service Sales Associate Resume Sample
Work Experience
• Employee is exposed to intermittent indoor cold temperature extremes when working in the walk-in cooler and/or freezer
• Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs
...
Professional Skills
• Demonstrate strong organizational and prob...
• Great multitasking skills with the ability...
• Full training to learn the business and en...
Center Support Resume Sample
Work Experience
• Provide visibility and support to the Facilities team when monitoring the Data Center’s building controls
• Assist in the physical installation and maintenance of datacenter hardware, including but not limited to mainframe, storage, server, network, and telephony systems
• As...
Professional Skills
• Strong organizational skills, high level o...
• Experience using problem solving skills, b...
• Strong analytical and reasoning skills--ab...
Tech, Tech Support Resume Sample
Work Experience
• Working knowledge in the following
• Firewalls, Intrusion Detection System Brands & technologies, Packet sniffers and Vulnerability Network Scanners would be an added advantage
• Secondary focus is to assist online support team with expertise for key customers’ issue for ...
Professional Skills
• Under general direction, provides customer...
• Strong analytical, problem solving, multit...
• Strong verbal communication and listening ...
Expert Support Resume Sample
Work Experience
• Good knowledge of the Results Management
• Good ICT skills, knowledge of ERP systems
• Experience in dealing with stakeholders
• Working in international Business
• Knowledge of sales systems, forecasting and basic financial manag...
Professional Skills
• Strong relationship skills and ability to ...
• Execute flawlessly on day to day tasks by ...
• Excellent verbal and written English commu...