Customer Service Sales Associate Resume Sample
Joannie Wiza
304 Loyal Branch,
Boston,
MA
+1 (555) 214 1654
Work Experience
Sales & Customer Service Associate
01/2016
-
PRESENT
Phoenix, AZ
- Employee is exposed to intermittent indoor cold temperature extremes when working in the walk-in cooler and/or freezer
- Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence
- Keeping management apprised of member concerns and following manager’s policies, procedures and direction
- Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy
- Support sales partners to address customer’s needs and help grow the business
- Customer service and sales experience
- Able and willing to work in a warehouse environment on a consistent basis during initial training period or as needed based on business need
Customer Service / Sales Associate
08/2009
-
12/2015
Philadelphia, PA
- Trains and provides assistance to CSR’s
- Ensures excellent customer relations. Responds to customer needs, under supervisor’s guidance, consistent with Company standards, culture, and business practices
- Utilizes various computer systems such as ASI, Logility, EPort’s, SAP, and Microsoft products in the management of customer orders from plants, distribution centers, sales service centers and vendors
- Welcoming customers and listening to their needs
- Provides prompt, courteous customer service by discovering guest’s needs
- Handle customer all sales transactions and processing
- Build and maintain customer relationships and enter contact information in system
- Answer inbound sales calls and make outbound sales calls
Customer Service Sales Associate
06/2003
-
03/2009
Chicago, IL
- Assist customers in determining order requirements or services. and identify and escalate customer issues
- Quote prices and credit terms, and prepare sales orders for customers
- Schedule trucking and delivery of material to customer, based on delivery schedule
- Create shipping order and packing list
- Perform other customer service tasks as needed
- 20 Hours Guaranteed
- Nights and Weekend availability required
- Generate sales leads from hearing specialists
Education
Indiana Wesleyan University - Kokomo Campus
1997 - 2002
School's Degree in Computer
Professional Skills
- Demonstrate strong organizational and problem solving skills required. Ability to demonstrate strong interpersonal relationship building skills
- Great multitasking skills with the ability to stay well organized
- Full training to learn the business and enhance your professional skills
- Use proven sales techniques while providing a positive customer experience in a fast-paced environment
- Full training to learn the business and enhance professional skills
- Provide a high level of customer service with product expertise and selling skills
- Have a strong customer service orientation and be able to communicate effectively with members and guests, and prospective clients
How to write Customer Service Sales Associate Resume
Customer Service Sales Associate role is responsible for customer, computer, training, database, credit, math, confidence, retail, compensation, shipping.
To write great resume for customer service sales associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Service Sales Associate Resume
The section contact information is important in your customer service sales associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Service Sales Associate Resume
The section work experience is an essential part of your customer service sales associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service sales associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service sales associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Service Sales Associate resume experience can include:
- Promoting the Wellness Program to new guests using proven sales tactics provided by Massage Envy
- Multi-tasking and prioritizing in a fun and fast-paced environment
- Resolves product or service problems by selecting the appropriate action to expedite the immediate resolution while delivering an optimal customer experience
- Mastered skill of verifying all aspects of an order and customer file
- Use good judgment in dealing with external and internal customers
- A strong customer service orientation and great at communicating with members, guests, and team members
Education on a Customer Service Sales Associate Resume
Make sure to make education a priority on your customer service sales associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service sales associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Service Sales Associate Resume
When listing skills on your customer service sales associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer service sales associate skills:
- Experience in a Sales and Customer Service role that included experience analyzing and solving customer's problems
- Experience in a Sales and Customer Service role that included experience solving customer's problems
- Experience in a Sales and Customer Service role that included experience solving customer's problems
- Great multitasking skills
- Effectively link client’s needs to product service solutions within a complex sales based environment
- Customer Service experience to ensure each member and guest has an exceptional experience
List of Typical Experience For a Customer Service Sales Associate Resume
1
Experience For Sales & Customer Service Associate Resume
- Able to communicate effectively and persuasively with the customer
- Efficiently and effectively checks members in and out for appointments
- Deliver excellence through guest and member experiences
- Enjoys being a part of a team
- Successfully complete all assigned training within given timeframe
- Our highest performing sales and customer service associates took home more than $25,000.00 last year
- Recognize, support, and achieve team goals through a positive and supportive environment
- Consistently and effectively address customer service issues quickly and in a positive manner that reflects and supports approved policies and procedures in order to ensure that clients leave happy
2
Experience For Customer Service / Sales Associate Resume
- Nights and weekend availabiliy required
- Medical, Dental, Vision & 401(k)
- Help clients understand the benefits of regular massage, skin care and stretch
- Establish relationships with members and guests to grow and retain a client base
- A healthy compensation plan that rewards your hard work with Massage Envy Cambridge Memorial Drive starting pay of $12.00 per hour with adjustment for experience
- Bonuses for achieving your weekly/monthly goals and helping reach the clinic goals
- Combine your expertise and artistry along with our protocols and modalities to design customized facial and body treatments that meet the individual needs of clients. Chemical peels and advanced skin care for your clients with skin concerns
- Become a trusted adviser to members and gueststo help them pursue their skin care goals though service recommendations and product recommendations
3
Experience For Customer Service & Sales Associate Resume
- Work with multiple screens; Microsoft Office Proficiency
- A healthy compensation planthat rewards your hard with
- Uncapped bonuses and commissions for performance and achievement
- Leadership and growth opportunities
- Sell and close transactions - ONE CALL CLOSE
- Handle and overcome sales objections
- Speak to Physicians and Business Owners
4
Experience For Ford Westlake Customer Service Sales Retail Associate Resume
- $12/hr + Uncapped Commissions
- Discounts on Massages, Skincare Services, Stretch Services, and Retail
- WHAT WE'LL ACCOMPLISH TOGETHER
- Teamwork, ability to handle change, multiple demands, ambiguity, shifting priorities, and the ability to sit or stand for long periods of time while communicating over the telephone
- Basic proficiency with Windows PC Applications (Microsoft Word, Microsoft Excel and Microsoft Outlook), which includes the ability to learn new and complex computer system applications
- General knowledge in Massage and Skincare Services
5
Experience For Inside Sales / Customer Service Associate Resume
- Basic proficiency with Windows PC applications including Microsoft Word (create documents), Microsoft Excel (create spreadsheets), and Microsoft Outlook (know how to answer emails), which includes the ability to learn new and complex computer system applications
- Basic proficiency with Windows PC applications including Microsoft Word (create documents), Microsoft Excel (create spreadsheets), and Microsoft Outlook (send emails), which includes the ability to learn new and complex computer system applications
- A professional, positive attitude in everything s/he does
- Open availability required including nights and weekends required
- The ability to work days, evenings and weekends
6
Experience For Customer Service / Sales Associate, Ssc Resume
- Aptitude à utiliser des techniques de vente éprouvées tout en offrant une expérience positive dans un environnement rapide
- Axé sur la vente, motivé, sympathique et fiable
- Compétences informatiques de base afin d'entrer des informations dans notre base de données
- Interest in health and wellness as a career
- Impressive sales background
- Motivation to achieve goals
- A great listener and communicator
7
Experience For Customer Service & Counter Sales Associate Resume
- Discounts on our retail products
- Bonuses based on membership sales and customer service
- Successfully attain personal revenue and sales goals
- Sales driven, self-motivated, personable and dependable
- Interested in advancement
- Medical, Dental, & Vision
- Connect clients with retail productsthat improve, enhance, and extend the positive impact of the services they receive
8
Experience For Customer Service & Inside Sales Associate Resume
- Leading the way to an amazing experience for members and guests by managing the daily operations of the location, maintaining a clean, safe, therapeutic environment for everyone and guiding the sales and customer service team to positively resolve customer challenges
- Helping the location move more people forward in their wellness journeys by driving membership, promoting retail sales, partnering with the franchisee to set performance goals and working with the team to achieve them
- Building a high-achieving team by setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow
- Running a tight ship where every operational detail is addressed, from managing inventory and deposits to ensuring compliance with all labor and employment laws applicable to location employees (including any local and state licensing laws for massage therapists and estheticians)
- Creating a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission
- Setting appointments and interviewing prospective guests to obtain information about their wellness needs
- Recommend wellness program packages to fit the needs of individual clients and generate sales
- Help clients understand the benefitsof regular massage, skin care and total body services
9
Experience For Customer Service Sales Associate Resume
- Multitask and Self-Driven
- Hourly Rate + commissions
- Showroom designer or interior design background
- Handles inbound calls. Processes orders, answer questions and sells products/services while consistently ensuring delivery of a positive experience on every call
- Proactively identifies the customer's stated and unstated needs, suggest relevant offers and benefits. Optimize company profitability using discovery methods, solution selling of products and services
List of Typical Skills For a Customer Service Sales Associate Resume
1
Skills For Sales & Customer Service Associate Resume
- Experience in a Sales and Customer Service role that includes experience analyzing and solving customer's problems
- Detail oriented and organizational skills to achieve accuracy goals
- Skilled at establishing rapport quickly
- The ability to work days, evenings and weekends to maintain a strong team culture
- Previous sales experience and motivation to achieve goals and drive results with team
- Sales and Receptionist experience required
- Permis de conduire valide et un bon dossier de conduite
2
Skills For Customer Service / Sales Associate Resume
- Experience in POS systems
- Good voice quality that is conversational and professional
- Interacting with staff and customers, answering phone calls and scheduling appointments
- Assisting our guests and members with scheduling appointments and managing appointment reminders
- Conducting incoming and outgoing phone calls to members and guests
3
Skills For Customer Service & Sales Associate Resume
- Explaining benefits of our services and presenting our Wellness Program
- Helping clients understand the benefitsof receiving regular massage, skin care and assisted stretch
- Establishing genuine relationships with members and guestsso they can make total body care as part of their wellness journey on an on-going basis
- Setting and checking out reservations
- Helping our clients achieve a healthier and happier lifestyle through promoting our Wellness Program
- Performing a quality level of customer service to every client by adhering to the customer service standards laid out by management
- Promoting and selling the Wellness Program, Enhancements, Skincare Services, Gift Cards, etc
- Learning about our amazing menu of wellness services and products
- Promoting and selling the Wellness Program, Enhancements, Skincare Services, Gift Cards, etc in order to reach individual and clinic sales goals
4
Skills For Ford Westlake Customer Service Sales Retail Associate Resume
- Keeping management apprised of member concerns and following managers policies, procedures and direction
- Upholding the Massage Envy core valuesof gratitude, optimism, empathy, consistency, and excellence
- Maintaining clinic and individualized metrics based off sales performance
- Upholding the Massage Envy core valuesof optimism, gratitude, excellence, consistency, and empathy
- Maintaining store standards with pride
- Keeping the clinic clean
- Driving member retentionthrough outreach via phone and email to current members
5
Skills For Inside Sales / Customer Service Associate Resume
- Connecting clients with home-care retail products that improve, enhance, and extend the positive impact of the services they receive
- Assisting in customer concerns
- Working with management to ensure member satisfaction and a high level of customer service
- Selling the Wellness Program
- Selling retail products and promotions
- Upholding the Massage Envy brand's core values of optimism, gratitude, consistency, and empathy
- Maintaining sales goals
- Keeping clinic clean
6
Skills For Customer Service / Sales Associate, Ssc Resume
- Promoting the value of total body care
- Upholding the Massage Envy core values
- Protecting our workplace culture
- Modelling the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy
- People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing)
- Re-engaging inactive members by creating and maintaining relationships with clients
7
Skills For Sales Associate / Customer Service Resume
- Be assertive and confident in working with clients to explain the benefits of on-going massage and skin care
- People of integrityready to champion the well-being of members, guests, and embrace the role of being the expert
- Maintains and modifies customer records by accurately entering information in computer database and documenting customer requests
- Maintains company quality standards, revenue, and service levels by meeting or exceeding department target goals
- Support and participate in a positive work environment by adhering to Deluxe Shared Values, complying with policies, procedures and safety rules
- Provide customer service, including the system entry of hearing devices, post-sale accessories, and payment collection
- Coach / train as well as receive constructive coaching / training
8
Skills For Customer Service & Counter Sales Associate Resume
- Competitive compensation starting at $12/hr
- Be a part of the nation’s leading provider of Total Body Care and see why Massage Envy offers best-in-class growth, education, and culture!
- Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction (Inbound Calls)
- Educate clients regarding the value and benefits associated with Citi products and services
- Flexibility to work all shifts, including evenings and weekends, as required
- Attend up to 10 weeks of training
9
Skills For Customer Service & Inside Sales Associate Resume
- Trainable employee's willing to go above and beyond the average efforts to achieve success
- People of integrityready to champion the well-being of members, guests, and team members
- Attend up to 10 weeks of training in Fremont, MI
- Attend 8 weeks of on-site training
- Promotes customer confidence and protects operations by keeping all customer and financial information confidential
- Sales superstarswho aren't afraid to take the lead in selling memberships, services, and retail products to support the mission of total body care
10
Skills For Customer Service Sales Associate Resume
- Assists in maintaining cleanliness of the facility
- Bilingual fluent in Spanish and English speaking
- Service existing clients and members to make sure their wellness needs are met
- Make full use of Salesforce CRM system to organize lead tracking and sales activities
- Nights and weekend availabiliy mandatory, Including holiday black out time
- Opportunity to sell amazing retail products
List of Typical Responsibilities For a Customer Service Sales Associate Resume
1
Responsibilities For Sales & Customer Service Associate Resume
- Effectively and efficiently schedules appointments
- Acumen for selling
- Strives to continuously improve performance, implements feedback and takes action to make changes as appropriate
- Great teammates who can promote a positive culture and work well with other in a fun and fast-paced environment
- SALES, SALES, SALES!!!! Retail and membership!
- Promptly and professionally answers the phone
2
Responsibilities For Customer Service / Sales Associate Resume
- Greets guests and members as they enter the clinic
- Closes 25% or greater in membership sales
- Makes appointment reminder calls daily
- Understands, believes in and upholds Massage Envy’s Vision and Values
- Understands, believes in and upholds Massage Envy’s Service Essentials
- Flexible schedule able to work weekends and holidays
- Great teammateswho can work well with other in a fun and fast-paced environment
- Supporters of total body carewith a general knowledge of massage and skin care services
- Meet sales requirements
3
Responsibilities For Customer Service & Sales Associate Resume
- Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location
- Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations
- Individuals with an enthusiatic and positive attitude!
- Promoting the value of total body careby educating clients on new and expanded services, presenting the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations
- Confident, friendly individualswho aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care
- Have the ability tothink critically, juggle multiple tasks, and set priorities
4
Responsibilities For Ford Westlake Customer Service Sales Retail Associate Resume
- A master of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone
- Supporters of total body care
- Great teammates show up on time ready to jump in wherever needed to get the job done and who can work well with others in a fun and fast-paced environment
- Maintain the cleanliness of the clinic
- Assists in the cleanliness of the location
- Flexible Schedules but some evenings and weekends are required
- Flexible Schedule but some evenings and weekends are required
5
Responsibilities For Inside Sales / Customer Service Associate Resume
- Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone
- Assists in the cleanliness of the location (therapy rooms and common area)
- Reliable, on-time attendance. Attends all scheduled shifts, is prompt to work and works entire scheduled shift
- Great teammates who can work well with others in a fun and fast-paced environment
- Nights and Weekends are our busiest times and we do require or staff to work those
- Nights and Weekends are our busiest times and we do require or staff to work some of those
6
Responsibilities For Customer Service / Sales Associate, Ssc Resume
- Position is primarily sedentary
- Possess an attitude of Gratitude, Optimism, Empathy, Consistency and Excellence
- The ability to handle dissatisfied customers and complaints with compassion and empathy
- A polished professional with a great personality
- A sincere positive, upbeat and friendly attitude
7
Responsibilities For Sales Associate / Customer Service Resume
- Open to learn new techniques
- Able to work days, evenings, and weekends
- Possess general knowledge of massage and esthetic services and modalitiesCommunications and Personal Interactions
- Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location's management and team
- Shift work available
- Efficiently multi-tasks and navigates across multiple PC order systems while communicating with the customer. Utilizes established processes and tools to ensure timely communications and accuracy on all transactions. This includes responding to order inquiries, placing new and /or re-orders, pricing products, verifying and retrieving data while following through with the customer
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