Sales & Customer Service Resume Sample
Jovany Renner
85789 Sonya Junction,
Dallas,
TX
+1 (555) 873 1731
Work Experience
Director of Customer Service & Inside Sales
08/2017
-
PRESENT
Philadelphia, PA
- Spares pricing for OEM’s / missing prices
- Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships
- Answer inbound customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas
- Responsible for improving customer retention through programs and exemplary service provided to the customer
- Make recommendations according to customer's needs on features, accessories, upgrades and options
- Manages the correspondence between the sales team and their clients (providing written correspondence for review and processing once approval is obtained)
- Monitors customer accounts as directed by management
- Provides data and reports from system to assist sales team in meeting sales goals and ensuring excellent customer service
- As directed by management, tracks sales targets
Customer Service / Inside Sales
06/2011
-
03/2017
New York, NY
- Provides clerical and administrative support to management team
- Excellent computer and keyboard skills using MS Office (Outlook, Excel and Word) required
- Get along well with various departments and individuals of various levels of the company
- Answer incoming customer/client requests or inquiries concerning products, services, billing, equipment, claims, and report problem areas. No cold calling
- Speak confidently and always offer an upsell to the customer
- Make recommendations according to customer's needs on features, accessories, upgrades, and options
- Maintain a working knowledge of all client products, services, and promotions
- Utilize automated systems to initiate and complete service orders, and utilize operational systems to process purchases of products and services
Customer Service & Internal Sales Systems Assistant
08/2005
-
03/2011
New York, NY
- Promptly notifies management of any issues with orders and customers
- Answers the multi-line phone system in a pleasant and timely manner, and direct calls to the appropriate individual
- Prepare daily mail and parcels along with opening and delivering mail
- Prepares packing slips and paperwork for outbound packages and parts
- Familiarity or knowledge of company products. Learns and becomes familiar with all product lines and applications
- Researches information and communicates with other departments, as necessary, in responding to customer inquiries
- Maintains accurate and complete customer files
- Assists customers with product return situations
- Develops proficiency and accuracy in all aspects of order entry, including promptly taking and entering orders
Education
National University - Redding Campus
2001 - 2005
Bachelor's Degree in Management
Professional Skills
- Excellent interpersonal and communication skills, strong negotiating skills
- Strong email communication skills and experience communicating by email
- Communication - Strong verbal and written communication skills; ability to interface with all levels of personnel; skilled public speaker
- Good sales skills and interpersonal skills
- The ability to communicate effectively verbally, as well as in writing in English and possess exceptional professional writing skills
- 1+ yr. proven sales and problem solving skills
- Needs to demonstrate sales skills
How to write Sales & Customer Service Resume
Sales & Customer Service role is responsible for customer, microsoft, computer, basic, interpersonal, mac, excel, outlook, email, database.
To write great resume for sales & customer service job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Sales & Customer Service Resume
The section contact information is important in your sales & customer service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Sales & Customer Service Resume
The section work experience is an essential part of your sales & customer service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous sales & customer service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular sales & customer service position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Sales & Customer Service resume experience can include:
- Excellent interpersonal,communication, and organizational skills
- Strong organizational skills and capacity to handle multiple assignments and meet deadlines
- Effectively uses Waste Management sales productivity software tools (i.e., Pricing Tools, AMP, Record Setter, Proposal master, EPLM, etc.)
- Two years prior inside sales or customer service experience (preferably in the building material distribution industry)
- Take ownership of and effectively manage and resolve customer issues
- Strong customer service experience and focus
Education on a Sales & Customer Service Resume
Make sure to make education a priority on your sales & customer service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your sales & customer service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Sales & Customer Service Resume
When listing skills on your sales & customer service resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical sales & customer service skills:
- Excellent communication skills and demonstrated skill working with customers and team-oriented environment
- Strong Microsoft Office experience, including advanced skills in Microsoft Word, Excel, and Outlook
- Excellent oral and written communication skills with emphasis on probing
- Extremely strong phone skills
- Enthusiastic with excellent people skills
- Proven experience in developing and executing successful company cargo sales plans and developing new business contacts in the international air cargo industry
List of Typical Experience For a Sales & Customer Service Resume
1
Experience For Customer Service / Inside Sales Resume
- Exceptional follow-up skills, attention to detail, and time management skills
- Strong Excel and system related skills
- Experience in a Sales or Customer Service role that included experience analyzing and solving customer's problems
- Experience in a Sales and Customer Service role that included experience analyzing and solving customer's problems
- Prior experience working with electronic parts catalogs
2
Experience For Inside Sales / Customer Service Resume
- Ability effectively network with people
- Practical experience of change programmes in the sales domain (eg. Sales force automation, forecasting, pricing, sales process and methodology implementation)
- Proven track record of increasing new business opportunities and developing a dynamic presence with major freight forwarders
- Practical experience and understanding of the impact of sales channels (eg. Field, call centre, retail, internet, kiosk) on the above sales models
- Work experience in customer service, sales assistant etc.
- Experience as a customer and sales support specialist
- Experience in a customer service environment
3
Experience For Sales Customer Service Representative Resume
- Strong entrepreneurial mindset and customer service focus
- Measuring and monitoring key performance indicators at CSR level & aggregate
- Following a product/supply checklist for each customer’s job and up-selling additional products and supplies
- Coordinating customer pick ups with the warehouse
- Following up on deliveries to ensure materials arrived on time with all items accounted for
- Organizing transportation (i.e., coordinating deliveries and collection) and optimizing the use of transport
- Manages a team of Contract Sales Representative for quoting and closing contract renewals and warranty conversions for existing and new Customers
4
Experience For Inside Sales & Customer Service Representative Resume
- Identify and grow new and existing customer accounts using resources available
- Lead process improvement efforts by implementing KPIs across juice business including sales targets, delayed shipments, freight costs, and storage optimization
- Cross-sells new products and services to existing customers by educating customers on WM environmental solutions
- Provides standard and sometimes more advanced information and customer education regarding service options, charges, billing, and contracts
- Completes cross training with Operations, Sales and Billing
- Monitors competition by gathering marketplace information on pricing and products
5
Experience For Director of Customer Service & Inside Sales Resume
- Provides quotes to customers using working knowledge of product
- Assists A/R personnel in creating and establishing new accounts and follows up on collections
- Assist customers with product questions, quotes, ordering, order tracking and issues with a sense of urgency
- Review Distribution Center (DC) stock availability of top Stock Keeping Unit (SKUs), innovation guidelines for new products and on-going promotions campaigns
- Position is responsible for negotiating price and selling products and services to our distributor base
- Or more supporting sales and/or customer service processing sales orders
- Important to note - most schedules require afternoon/evening hours and one or both weekend days
6
Experience For Sales Support / Customer Service Resume
- Deep understanding of Cloud software and platform business
- Deep understanding of Customer Service and Support business functions
- Deep understanding of Sales business functions
- Daily management of PI’s call center with the following primary responsibilities
- Use a consultative selling approach in-center and with cross market, key and portfolio accounts
- Implement local marketing programs for district
7
Experience For Customer Service Manager Inside Sales Resume
- Ensure the actuate and efficient processing of requests for quotes and customer purchase orders for assigned accounts
- Provide peer training on operational tasks and reinforce operational standards
- Reviews job plans and bidding documents for Taper quotes and develops project summaries for Outside Sales personnel
- Optimize cost by promoting lean practices and execute plans/objectives to improve team’s efficiency
- Handle important administrative tasks, such as order processing by telephone, email or mail
- Communicate with manufacturing and logistics departments to agree on delivery dates
- Responsible for achieving regional sales and revenue targets
- Responsible for capacity planning and revenue optimization to maximize revenue per flight
8
Experience For Customer Service & Internal Sales Systems Assistant Resume
- Offer, quote, and close prospective customer sales using knowledge of Waste Management products and services
- Meets or exceed, service and operational goals established for the call center, including quality and productivity
- Adheres to service and operational standards established for the call center, including quality, productivity and Service Machine
- Performs outbound calling campaigns
- Phone inquiries and converting them into sales or appointments for outside sales staff
- Explains accessibility products to prospects by integrating product knowledge, customer service
9
Experience For Sales & Customer Service Manager Resume
- Reports weekly sales results and leads at weekly staff meeting
- Enters incoming inquiries into CRM system
- Enter customer orders and customer information into the operating system
- Handle customer and internal inquiries regarding order status, order processes, and inventory
- Establish and maintain positive working relationship with customers
- Present and sell company products and services to new and existing customers
10
Experience For Director, Inbound Sales & Customer Service Resume
- Provides technical assistance to distributors/customers on products, labeling, and special applications
- Communicate professionally with Service Partners customers and internal customers regarding product and business issues
- Support the order fulfillment process by working extensively with Outside Sales Representatives, Production personnel, Customer Service, Credit and Delivery
- Double check all order packets for accuracy including
- Handles incoming customer complaints in a prompt and courteous manner; owns the problem until resolved
- General accounting knowledge helpful
List of Typical Skills For a Sales & Customer Service Resume
1
Skills For Customer Service / Inside Sales Resume
- Provide excellent customer service using professional communication skills to counter
- Possess excellent customer service skills
- Strong phone presence and experience dialing several calls per day
- Prior inside sales or customer service experience (preferably in the building material distribution industry)
- Mincron operating system experience or proven ability to learn new software package
2
Skills For Inside Sales / Customer Service Resume
- Two years prior inside sales experience (preferably in the building material distribution industry)
- 1+ yr. proven customer service experience in industrial sales or parts counter
- Effectively manage day-to-day customer needs and information with knowledge of customer programs, processes and product categories
- Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure
- Basic computer skills including MS Word, Excel, internet and email
- Industry experience or Sales experience
- Effectively work on a team in a complex, fast-paced environment
- Capable of working in a fast-paced environment with shifting priorities
3
Skills For Sales Customer Service Representative Resume
- Customer service/relationship building/sales experience
- Experience using a CRM system to manage your leads and sales process (Salesforce, etc.)
- Interface with R&D, services, product management, sales, etc.to maintain effective working relationships between support and other functions
- Experience in handling multiple projects/tasks at once
- Mincron operating system. Proven ability to learn new software package
- Preferably a BS in Marketing/Sales, Business or equivalent work experience
- Two years of roofing industry or distribution related experience in sidings, windows, gutters, etc
- Mincron operating system experience or the ability to learn software package
- Organization - Ability to arrange personnel and resources into business effective entities in alignment with tactical and strategic objectives
4
Skills For Inside Sales & Customer Service Representative Resume
- Proven ability to close sales on the phone and in person
- Experience in inside sales and clerical function in a Mfg Environment
- International sales support experience desirable
- Maintains strong relationships with customers during and after purchases to facilitate return business
- HS diploma or equivalent and 1-3 years of experience in customer service/inside sales
- Demonstrates ability to work under time pressure and in a fast paced environment
5
Skills For Director of Customer Service & Inside Sales Resume
- Excellent in both spoken and written Japanese and English
- Experience in sales or a similar field
- Experience in a position that deals directly with customers
- Experience with sales and/or customer service over the phone and email
- Two years of inside sales and customer service experience
- Strong record of positive Customer Service results
6
Skills For Sales Support / Customer Service Resume
- Experience in inside sales/customer service, preferably in a manufacturing field
- 2-4 years of experience in industrial sales
- Work independently and prioritize responsibilities
- Possess the ability to work with a broad & diverse work force and customer base with a strong affinity toward service & teamwork
- Experience in customer service for an Inside Sales function
- Proven ability to learn new software package. (Mincron)
- Strong functional understanding of Sales business processes related to: direct and indirect/channel sales, inside sales, SMB sales, enterprise sales
- Giving customers personalized premium service through active listening, anticipating needs and responding to special requests
- Developing leads, scheduling appointments, identifying customer needs, and marketing appropriate products and services
7
Skills For Customer Service Manager Inside Sales Resume
- Placing and receiving outbound and inbound calls; educating customers and selling company services
- Achieving productivity, appointment setting and revenue targets while responding efficiently to customer inquiries
- Performing amendments, suspensions (ensuring prompt collection of equipment), and terminations (ensuring all ancillary charges are made)
- Maintaining pricing and running sales reports
- Working knowledge of Microsoft Office including Outlook, Word, and Excel & PowerPoint
- Supplying quotes to customers and resolving customer issues
8
Skills For Customer Service & Internal Sales Systems Assistant Resume
- Acting as a liaison for marketing in respect to product promotions and frequent renter programs
- Maintaining a high level of customer service to current clients, with compassion and a sense of urgency to their needs
- Establishing customer relationships and follow up with customers, as needed
- Entering order information into a database
- Following up with all customer inquiries in a timely and professional manner
- Finalizing details about when, where, and what equipment is required
- Checking availability of equipment with shop
- Recording details of call in phone log
9
Skills For Sales & Customer Service Manager Resume
- Maintaining lost rent logs
- Interesting work with a community impact
- Working with PeopleSoft ERM system
- Driving license (as per local regulations in the location)
- Checking invoices and credit memos against contract files
- Leading and understanding large, complex global transformation projects
- Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information
10
Skills For Director, Inbound Sales & Customer Service Resume
- Set up new customers to enable booking building, shipping, and invoicing
- Meets or exceeds sales objectives such as offering, quoting, closing and revenue generation
- Primary distributor interface for the following: claims, scheduling concerns, order changes, estimating, literature, sample requests
- Financial Acumen - Understanding of accounting and financial principles with the ability to manage a P&L account would be an advantage
- Prolonged sitting and terminal use and minimal lifting of office equipment and supplies
- Communicate every morning with the Plant Operators to make sure they are ready for batching and that there are trucks available to load
- Maintains and improves quality results by following established procedures, and recommending improved policies and procedures
List of Typical Responsibilities For a Sales & Customer Service Resume
1
Responsibilities For Customer Service / Inside Sales Resume
- Responsible for effectively communicating with the customer when a
- Basic math and computer skills with attention to detail
- Strong familiarity/ability to utilize Internet search engine tools
- Builds and maintains strong internal and external relationships
- Practical experience of channel management, managing customer acquisition and retention between direct, indirect and collaboratively across routes to market
- Defining and Monitor KPI’s of team members
- Answers phone calls and respond to emails from customers in a professional manner including maintaining composure under difficult circumstances
2
Responsibilities For Inside Sales / Customer Service Resume
- Review routing schedule, including any off-schedule visit
- Accurately inputting rental contracts and administration of rental contracts
- Mincron operating system or the ability to learn software package
- Communicates with Inside & Outside Sales Team regarding special requests on specific orders
- Creates order headers for new orders to be written in the Order Writing Department
- Files documents including but not limited to estimates/quotes, orders, color samples
- Processes miscellaneous order items such as stain, wood lite molding, louvers, etc
- Makes outbound calls to potential and existing customers for new and sales growth opportunities
3
Responsibilities For Sales Customer Service Representative Resume
- Possess clear understanding of different sales models (eg. Direct, indirect, hybrid)
- Provide sales support, including but not limited to reports, forecasts and quotes
- Flexible to work at other Masonite Architectural locations depending on business needs
- Fun and informative training fully provided
- Type with accuracy, estimated up to 75% data entry required to include email correspondence, recording inquires and comments
- Working in a retail, design, or showroom environment
- Receives, edits, and processes incoming customer orders and correspondences in a timely manner
- Research billing issues and recognize the documentary process
4
Responsibilities For Inside Sales & Customer Service Representative Resume
- Responsible for the receipt, entry, coordination and tracking of
- Decision making - Ability to quickly comprehend core issues and navigate to resolution
- Computer Literacy – Working familiarity with Microsoft Office Suite, which includes spreadsheets, presentations, and reports
- Project hunt for new business
- Participate in sales blitzes
- Refer customers to nearest Factory Authorized Service Agency when applicable and support the FASA’s on commercial Foodservice warranty programs, procedures and policies
- Internal and external monitoring, reporting and management of QA/Compliance performance for all front line staff, ensuring every interaction is aligned to HomeServe’s high standards
- Receive and process RFQ’s as required
- Delivers superior customer service professionally
5
Responsibilities For Director of Customer Service & Inside Sales Resume
- Provides feedback for process, system and procedural improvement
- At least five (5) years prior related experience, such as providing customer service or product analysis/sales support in an industrial or manufacturing setting
- Maintains accurate and up-to-date "open order" files in computer system
- Maintains adequate supply of product samples and literature
- Reviews all orders to forecast additional customer needs
6
Responsibilities For Sales Support / Customer Service Resume
- Manage the goals, processes, and business KPIs regarding the performance of the organization in order to optimize customer satisfaction and the customer experience through efficient and timely issue resolution
- Foster a culture aimed at accountability, employee engagement, continuous improvement and empowerment to fully utilize all tools and talent to meet the needs of the customers and the business objectives of the organization
- Review customers’ purchase orders and return merchandise authorization received via email, fax and telephone calls
- Inform existing customers of products, services, and advantages by identifying upgrade potentials, quoting prices, negotiating lead time etc.to meet customers’ requirements, etc.
- Create, maintain, and update sales forecasts, periodic reporting to the team members etc.
- In collaboration with Marketing Department, arrange activities related to trade shows in which the Department participates, including reserving booth space, coordinating booth design, developing posters, insurance, logistics, meeting room arrangements, hotel arrangements, etc., in compliance with each organizations’ guidelines and procedures
- Work with Sales to have a uniform process for submitting their customers’ and prospects’ color reprographics estimates
7
Responsibilities For Customer Service Manager Inside Sales Resume
- Work closely with Operational Management to review customer KPI’s and customer service role and performance
- Lead on knowledge to enhance all levels within the team on KN’s Global offerings,
- Work from broad objectives and assignments to secure sales orders from existing and new accounts; demonstrate and promote company’s product capability to customers; meet with all levels of customer’s management in order to develop a thorough understanding of the customer’s needs
- Establish and maintain relationships with current and potential accounts as the primary inside contact
- Accurately and efficiently process orders with established deadlines
- Provide support to sales management and outside reps
- Be technologically savvy with ability to manage multiple systems, online EDI platforms and other software as needed
- Develop and grow outbound customer call list and new business prospects
8
Responsibilities For Customer Service & Internal Sales Systems Assistant Resume
- Provide a link between the sales department, customers, quarry/asphalt superintendents, and central dispatch through efficient coordination of all orders
- Take telephone calls from existing and potential customers and ensure to the best of your ability that customer orders are dispatched in a timely and professional manner
- Ensure driver paperwork, daily sales information and any additional information that is required be completed accurately and timely, proper records kept and pertinent copies are passed on to the appropriate parties
- Maintain up-to-date DOT files for all drivers, abiding by federal regulations
- Field incoming phone calls and website inquiries
- Build customer rapport by understanding their needs and requirements
9
Responsibilities For Sales & Customer Service Manager Resume
- Work with Sales Leadership on Sales and Marketing Strategies
- Construction Materials industry background is desirable
- Create, send, and follow up on quotes to customers
- Create and follow through on sales orders
- Maintain and expand CRM database of customers, prospects, contacts, opportunities and pipeline
- Source new sales opportunities through inbound lead follow-up and outbound cold-calls and emails
10
Responsibilities For Director, Inbound Sales & Customer Service Resume
- Maintain communication with sales leadership and request support when necessary
- Research accounts, identify key players and generate interest in product offerings
- Assess and analyze competitors and trends
- Work with Aftermarket team to support customers in need of repair and/or re-certifications
- Work with Quality Assurance on Customer Complaints
- Determines/understands customer equipment needs through questioning and qualifying; provides alternative equipment suggestions to customers if appropriate based upon information obtained using an extensive knowledge of all equipment available
- Reviews daily management reports and provides regular feedback to Profit Center Manager regarding fleet and merchandise inventory, as well as pricing
- Negotiates price and volume of original orders by maximizing rate and volume
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