Customer Service Sales Resume Sample
Eliseo Fritsch
41701 Jakayla Point,
Phoenix,
AZ
+1 (555) 747 5672
Work Experience
Customer Service & Sales Specialist
04/2018
-
PRESENT
Boston, MA
- Explain benefit of program and/or service to customer
- Provides clear and concise information to customers by e-mail, over the telephone, or in person using a patient manner
- Has thorough knowledge of system’s cable prices, programming choices and installation scheduling and procedures
- Strictly adheres and demands strict adherence to the company’s policies
- Manages a successful customer service support team and ensures that the company consistently meets or exceeds established sales performance objectives
- Coordinates sales forecasting, planning and budgeting processes used within the sales organization.Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts
- Proactively identifies opportunities for sales process improvement.Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement.Assists sales management in understanding process bottlenecks and inconsistencies.Facilitates an organization of continuous process improvement
- Implements enabling technology, such as CRM, ERP and Contact Center, to customer service, inside sales and field sales teams. Monitors the sales organization’s compliance with required standards for maintaining system data.Works closely with sales management to optimize the effectiveness of the company’s technology investments
Customer Service / Sales
11/2011
-
03/2018
Houston, TX
- Develop SOP’s for all processes
- Maintain master files that show specific item information for all customers’ programs
- Resolve and process all customers’ enquiries, requests to the departmental mission statement
- Two to three years of sales experience desired
- Effective listening skills required
- Effective verbal communication skills, including diction, grammar and tone
- Demonstrated ability to ask probing questions and correctly identify customer needs
- Self-motivator, upbeat and with a high energy level
- Strong customer focus, team player and strong work ethics
Customer Service / Sales Assistant
09/2008
-
10/2011
Los Angeles, CA
- Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization.Recommends revisions to existing reports, or assists in the development of new reporting tools as needed
- Directs and coordinates the processing of sales orders. Monitors ERP system to ensure accurate receipt and booking of sales orders
- Manages pre-sales and post-sales service teams. Governs customer service departmental procedures. Reviews warranty claims; customer returns exchanges and expedites service and repairs
- Acts as liaison between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries
- Owns the recruiting function to ensure the best intellectual capital for the customer service team
- Educates the customer about Bank products and services and offers solutions to address customerÆs immediate or future needs
- Answers phone calls from accounts or the sales force regarding orders, inquiries and issues.
- Adidas sales force
- Work with planning to understand customer’s inventory needs
Education
Rockhurst University
2003 - 2008
Engineer's Degree in Management
Professional Skills
- Excellent verbal and written communication skills; proficient reading skills
- Excellent interpersonal skills with the ability to effectively communicate with
- Microsoft Outlook, Excel and Word skills basic to intermediate skills
- Have excellent time management and prioritisation skills
- Possess excellent communication skills and can build relationships effectively with people
- Have excellent personal time management and prioritisation skills
- Strong coaching skills and knowledge with Building a Culture of Coaching philosophy/education
How to write Customer Service Sales Resume
Customer Service Sales role is responsible for basic, computer, microsoft, interpersonal, software, database, training, languages, grammar, typing.
To write great resume for customer service sales job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Service Sales Resume
The section contact information is important in your customer service sales resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Service Sales Resume
The section work experience is an essential part of your customer service sales resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service sales responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service sales position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Service Sales resume experience can include:
- Someone with excellent communication skills that can build effective relationships
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience
- Computer literacy, strong organizational and follow-up skills
- Good PC & internet skills and familiarity with common office equipment
- Natural multi-tasker with the ability to work under pressureStrong team player with the ability to work effectively in a team
- Strong team player with the ability to work effectively in a team
Education on a Customer Service Sales Resume
Make sure to make education a priority on your customer service sales resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service sales experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Service Sales Resume
When listing skills on your customer service sales resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer service sales skills:
- Good team playing skills and possess the ability to interact effectively (and building bridges) with cross functional teams in a matrix organization
- Good keyboarding skills including navigation and typing
- Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications
- Previous money handling experience with basic cashiering skills and ability to make correct change
- Excellent communication and listening skills, with a positive attitude and a desire to make a difference in people’s lives
- Fearless critical thinker who has strong negotiation and communication skills
List of Typical Experience For a Customer Service Sales Resume
1
Experience For Customer Service / Sales Resume
- Highly developed active listening skills
- Work with Inside Sales Supervisor to improve sales skills and ensure that productivity and other metrics are maintained
- Sales skills both in person and over the phone
- Good understanding of ABB robot product offer
- Business minded and experience of working with 3rd party integrators
- Experience in a customer service or sales role (retail environment asset)
- Proven ability to multitask and maintain organization
2
Experience For Customer Service & Sales Specialist Resume
- Three to five years’ experience in a similar capacity with management/supervisory responsibilities
- Experience in Customer Service Inside sales and market environment
- Experience in a mechanical/electrical environment
- Direct sales experience desired
- Computer experience (Microsoft Word, Excel, Outlook) required
- Business or Administration or Travel and Tourism and 6 months of experience in a call centre
3
Experience For Customer Service & Sales Manager Resume
- Certificate in Business Administration/Contact Centre or Customer Service or Travel and Tourism and 6 months of experience in a call centre
- Lead and follow-up on action plans to improve the employee experience
- One to two years of prior Call Center sales, customer service relations and/or route sales required
- Assisting in general office tasks such as filing, printing tickets and preparing mailings
- Receiving PO’s from customer and confirming pricing and terms are consistent with the quote sent to customer
- Understanding of the robotics industry and knowledge of welding terminology an asset
- Assisting with Rental returns
- Assisting customers by phone via inbound and/or outbound calls as well as email communication
4
Experience For Customer Service Sales Team Manager Resume
- Working with Sales Agents to provide customers with extended service
- Working with multiple insurance carriers to provide answers to customer inquiries
- Producing TripTik® routings and marked maps
- Processing AAA Visa TravelMoney® card and foreign currency transactions
- Promoting AAA Member Rewards Visa card
- Ensuring the safety and welfare of the students
5
Experience For Customer Service Sales Manager Resume
- Issuing passport photos
- Providing a front of house reception service
- Welcoming visitors and contractors to the properties
- Handling key management and lock outs
- Assisting with set-up and take-down of displays as required
- Ensuring quality and accuracy of information received
- Position requires regular walking, climbing stairs, climbing on or around equipment, sitting, and standing, bending, reaching, and lifting (40 Pounds)
- Know and understand all City hotel’s selling strategies for maximizing hotel occupancy and revenue
6
Experience For Customer Service & Sales Rep Resume
- Responds to billing questions and corrects billing errors or discrepancies.Responds to questions on the telephone, through correspondence or in person
- Co-ordinating and providing key support in emergencies
- Take the lead in making outbound sales calls to close any pending sales opportunities
- Working with trucking companies and warehouses
- Extensive customer service, sales, or telemarketing background
7
Experience For Customer Service & Sales Representatives Resume
- Support local sales colleagues and managers’ activity, mostly indoor sales support tasks, quoting, manage customer portfolio
- Have an understanding of customers’ business drivers, needs and requirements
- Follow, refine, or update various operating procedures as required to improve CONCENTRIX’s delivery of services
- Serve as first point of contact with handling standard inquiries, new accounts, and service issues
- Career pathing & organic growth opportunities to build a caree
- Promote customer loyalty by providing exceptional customer support
8
Experience For Customer Service & Sales Consultant Resume
- Provide answers to billing questions and endorsement changes
- Conduct insurance reviews in efforts to retain business and cross selling of policies
- Utilize cross & suggestive selling techniques
- Team player, working well in groups
- Handle the stress of multi-tasking as well as ability to 'talk and type'
9
Experience For Customer Service / Sales Rep Seasonal Resume
- Reviews Backorder List on a regular basis and communicates all critical items or production requests to Purchasing. Monitors past due shipments
- Accurate typing and 10-key by touch
- A calm, professional and objective approach when handling difficult situations
- Take a high volume of inbound calls from prospective customers using a standardized sales methodology to assess needs
- Represent our client to the highest standard, with a displayed passion for exceeding customer expectations
10
Experience For Customer Service / Sales Support Resume
- We offer a fun, modern and exciting place to work
- Always willing to go the extra mile
- First year earnings vary, our top performers are more than doubling their base salary with their commission
- Industry quality standards, certifications, pricing, and delivery
- Read engineering/mechanical drawings, understand equipment manuals
- Communicates proactively & regularly with inside sales, engineering and
List of Typical Skills For a Customer Service Sales Resume
1
Skills For Customer Service / Sales Resume
- Possess excellent communication skills and can build effective relationships
- Prioritize and organize work flow effectively
- Good PC/windows & internet skills and familiar with office common office equipment and practices
- Strong leadership, interpersonal and communications skills
- Lead your team to achieve the key KPI’s targets on a monthly basis and effectively supporting and managing performance where this falls short
- Great customer service and Complaint Handling skills in a customer facing environment
- Experience of motivating others in the delivery of excellent customer service
- Energetic, self-driven and accountable with critical thinking skills
- Demonstrated ability to manage multiple priorities, while maintaining strict attention to detail
2
Skills For Customer Service & Sales Specialist Resume
- Clear speaking skills
- Experience in technical sales and 5 years’ experience in sales with operations and customer service responsibilities
- Sales strategies and possess exceptional presentation skills
- Good verbal communications with clear speech and good grammar
- Referred: 1-2 years of sales experience in a call center environment with proven results
- A valid driver's license with record in good standing
- Providing excellent customer service via telephone and walk up inquiries to valued Donors, season ticket holders, and Pitt supporters
3
Skills For Customer Service & Sales Manager Resume
- Experience in implementing strategies to drive sales growth and development
- Proven attention to detail and capturing customer information
- Conduct customer surveys to gain feedback on their customer experience to gather data for measurement, analysis and reporting
- Call Center and/or leasing experience
- Experience working in sales
- Knowledge with and experience using MS Office: Word and Excel
- Proven knowledge of current contact center metrics, including both phone and online customer service tools
- The student experience is at the forefront of everything we do, so a genuine passion for customer service is essential
4
Skills For Customer Service Sales Team Manager Resume
- Team management experience within a customer facing and sales environment
- BS in a technical discipline or related experience
- Demonstrated ability to run a large diverse organization, drive improvements, and deliver results
- Demonstrate an innovative approach and flexibility to problem solve when required
- Passionate believer with strong resilience behaviour
5
Skills For Customer Service Sales Manager Resume
- Salary: Lower $30k base, more for someone with inside sales experience and/or P&C license
- Previous team leader, supervisory or management experience
- Experience of performance management and people development
- The opportunity to work and gain experience within a Fortune 500 company
- Maintaining a strong work ethic with a total commitment to success each and every day
- Apply proven sales techniques to identify and satisfy the customer’s immediate needs and make suggestions for additional parts and accessories
- Previous customer-facing service and sales experience
6
Skills For Customer Service & Sales Rep Resume
- Familiarity with North America geography, good sense of direction, and map reading abilities
- Familiarity with U.S. geography, good sense of direction, ability to read road maps
- Exceptional focus on accuracy and strong attention to detail
- Uccessful face-to-face customer service experience
- Excellent staff facilities
- Sales/customer experience
7
Skills For Customer Service & Sales Representatives Resume
- Call center managerial experience in a customer-focused environment
- Have a good level of computer literacy and are able to use Microsoft Office
- 3-5 years of experience
- Contact Center or Management Experience
- Drive and operate vehicles
- Customer service and sales experience
- Assisting in processing season, mini package and single game ticketing, development memberships and ticket printing
8
Skills For Customer Service & Sales Consultant Resume
- Maximising Sales –through upselling and link selling
- Identifying cross-selling opportunities and recommending other available items such as special attraction tickets and travel related merchandise
- Managing the service and sales budget including profit and loss reporting
- Leading a team in delivering high quality customer service and ensuring the safety and welfare of our student customers
- Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service
- Greeting members & customers and determining the nature of their business
9
Skills For Customer Service / Sales Rep Seasonal Resume
- Selling and/or upgrading AAA memberships
- Making hotel and car rental reservations and providing destination information
- Balancing & reconciling cash drawer
- Ensuring required maintenance or housekeeping works within the properties are reported and completed
- Managing and leading the Service and Sales team
- Managing and delivering key support in emergencies
10
Skills For Customer Service / Sales Support Resume
- Using systems to process orders/deliveries
- Purchasing UK Sales purchased items
- Managing administration of consignment stock
- Providing interested prospects with information on company products and services
- Gathering contact information of potential customers interested in a free in-home estimate
- Booking appointments for estimates directly at the show/event whenever possible
- Ensuring company display is clean and organized at all times
List of Typical Responsibilities For a Customer Service Sales Resume
1
Responsibilities For Customer Service / Sales Resume
- Sales experience within Healthcare, SAAS products
- Promoting the Wellness Program & various retail products
- Deal with Incoming out going customer calls
- Administer project & special pricing, ensuring procedures & levels of approval (LOA) are adhered to
- Provide service to "road-trip" travelers by creating AAA TripTik® Travel Planners and marked road maps, and provide destination information
- Identify cross-selling opportunities and recommend additional products and services to reach weekly goals
2
Responsibilities For Customer Service & Sales Specialist Resume
- Build trusting relationships, help support a positive, open and creative work environment
- 2017 Boeing order entry
- Filing and data entry
- Foster teamwork within customer service team to insure alignment in maintaining quality customer service to DSD customers
- Work with internal departments and external customers to facilitate accurate account handling and proactively resolve customer issues
- Provide product and/or technical support, referring to Technical team as necessary
3
Responsibilities For Customer Service & Sales Manager Resume
- Align, create and execute portfolio’s service business plan that is in line with overall commercial strategy and in close cooperation with the Markets
- As a part of a small front office team, in case of absence, temporary take over other customer service colleagues’ tasks, support sales activity
- Ensure performance reviews/evaluations of the branch’s non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales/referral activities
- The ability to work under pressure in fast paced environment
- Primary responsibility is to efficiently manage all inbound calls via CMC’s toll free number to insure real-time customer contact and high service levels
4
Responsibilities For Customer Service Sales Team Manager Resume
- Complete all scheduled outbound calls to obtain daily ice cream orders
- Provide timely communication to DSD customers with product availability issues as needed
- Process daily ice cream orders to meet warehouse deadline and insure “perfect order” criteria with data entry accuracy
- Up-sell new products and DSD promotions
- Maintain data integrity with CMC Customer Relationship Management MarketWare application to ensure updated & accurate account information at all times
5
Responsibilities For Customer Service Sales Manager Resume
- Process in-house Point-of-Sale (POS) requests for DSD customers
- Provide administrative support as needed with direct mail projects and call campaigns
- Make outbound sales calls to current customers and Prospects
- Handles service and sales inquiries across multiple distribution channels. Understands all aspects of current products, and answers questions from different distribution channels. Is knowledgeable of past products. Maintains timely records of all conversations and has strong knowledge of all processing systems. Processes trades
- Provides outstanding service to producers and customers in support of business units service and sales objectives. Demonstrates a high level of understanding of customer needs and emphasizes timely responses
- Analyzes and deciphers more in-depth and complicated problems to determine proper course of action. Researches and corrects errors. Implements resolution or involves the appropriate internal administrative areas when necessary to ensure accurate completeness of the issue. Follows-up to ensure completion
- Assists producers by consulting with personnel in licensing, compliance, underwriting, administration, underwriting and administration and others to resolve problems and answer inquiries
- Engages consumers and producers to retain their assets with the company. Probes to understand reasons for asset flight and offers alternative solutions for liquidation of assets
6
Responsibilities For Customer Service & Sales Rep Resume
- Acts as a sales analyst and supports tactical sales by turning service inquiries into sales opportunities. Provides financial expertise and solutions to producers. Uncovers superior sales opportunities and markets products and solutions to producers
- Providing prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Ensure renewal of current customers within assigned territory
- Cross-sell new product to current customers within assigned territory
- Sell electronic product to current customers within assigned territory
7
Responsibilities For Customer Service & Sales Representatives Resume
- Work with assigned customers to understand customer needs and provide solutions to customer problems
- This function includes Direct Sales positions used in the Optum market group that are in a sales grade
- To manage customer queries verbal and written
- Manage administration of contract orders
- Enhanced Group Personal Pension Plan
8
Responsibilities For Customer Service & Sales Consultant Resume
- Work with appropriate inside and outside sales representatives and Sales Manager for follow up on larger and more complex accounts
- Fields single or multiple-market customer service inquiries and transactions of a mid to high level of complexity from commercial and industrial customers independently and proficiently
- Supports additional service lines as required. Handles multiple Market Area customer service inquiries and transactions proficiently
- Provide world class customer service to valued Gold Rewards customers by managing the rentals and returns process, in compliance with Hertz’s policies and procedures
- Accurately record the customer’s information to complete the rental record and maintain all paperwork associated with the rental
- Daily, weekly, and monthly metrics to meet
9
Responsibilities For Customer Service / Sales Rep Seasonal Resume
- Respond to customer inquiries and offer solutions in a courteous and professional manner
- Follow up with customers to identify and support their needs
- Review and follow up on order reports on a daily basis
- Travel within Western NY area
- Accept payments and provide accurate change and receipts
10
Responsibilities For Customer Service / Sales Support Resume
- Be part of team discussions to review voice of the customer and survey information with a view to take action on findings to improve customer experience, internal processes, etc. to drive continuous improvement
- Build & maintain relationships with our customers to give excellent customer service
- Occasional visits to customer sites alongside sales/commercial team as required
- Experience: Two years of relevant work experience in a customer service or call center environment handling customer requests, sales, account or order changes and issues (in addition to education requirement)
- Comprehensive Private Healthcare
- Balance & reconcile cash drawer
- Current Ohio Notary Commission or ability to obtain and maintain Ohio Notary Commission
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