Customer Service Clerk Resume Sample
Ozella Rolfson
934 Hilpert Freeway,
San Francisco,
CA
+1 (555) 557 2944
Work Experience
Senior Customer Service Clerk
05/2016
-
PRESENT
Detroit, MI
- Process customer transactions quickly, accurately, and efficiently
- Understand and demonstrate safe work practices at all times to ensure a safe work environment
- Oversee component receiving, shipping and transfers
- Responsible for material receiving and cost performance for assigned areas
- Develop and implement procedures and systems to ensure material accuracy within 95% of records
- Develop standardized procedures to improve productivity and efficiencies of processes
- Correct errors and resolve customer complaints
Customer Service Clerk
11/2009
-
11/2015
San Francisco, CA
- Oversee the cleanliness of assigned office
- Organize all files/reports and update as needed
- Identify customer needs, make suggestions, initiate and follow through with appropriate action needed
- Complete and process pickups and customer inquires per established procedures
- Maintain an invoice accuracy level of at least 97%
- Complete reports, surveys, and other special deals assigned by manager
- Cross train with customer service department such as large buying groups, customer file maintenance, backorders, samples, etc
- Use telephone etiquette
Customer Service Clerk T
05/2004
-
09/2009
Dallas, TX
- Bag groceries efficiently and effectively
- Assist the cashier and customers in removing/placing merchandise inside of and from the bottom of the cart
- Retrieve bascarts from the parking lot and cart corral
- Clean restrooms and other areas of the store
- Empty trash and recycle bins
- Promote any current charitable promotions
- Understand and adhere to shrink guidelines as relating to the Front End Operations
- Strive to achieve Company's item per bag guidelines
- Conduct efficient and effective price checks
Education
Indiana Wesleyan University - Kokomo Campus
1999 - 2004
School's Degree in Computer
Professional Skills
- Computer skills, including Microsoft office, and excellent typing skills
- Knowledge, Skills & Abilities: Basic computer skills are required
- Strong problem solving, data entry, and receptionist skills
- Six months to one year of previous related experience and delegation skills is desired
- High level communication skills and a proven commitment to customer service
- Well developed oral and written communication skills and an ability to liaise effectively with a wide range of staff and customers
- Strong interpersonal and communication and telephone skills
How to write Customer Service Clerk Resume
Customer Service Clerk role is responsible for customer, computer, training, interpersonal, basic, organization, typing, design, retail, credit.
To write great resume for customer service clerk job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Service Clerk Resume
The section contact information is important in your customer service clerk resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Service Clerk Resume
The section work experience is an essential part of your customer service clerk resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service clerk responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service clerk position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Service Clerk resume experience can include:
- Strong interpersonal and communication skills with ability to interact professionally with all levels of personnel
- Working knowledge of office equipment and basic computer skills
- Communicating effectively with all internal/external customers offering a high level of customer service at all times
- Active listener with inside sales or order desk experience who has a proven record of successfully upselling their customers
- Skill in planning and prioritization
- Providing excellent customer service at all times whilst operating within company guidelines
Education on a Customer Service Clerk Resume
Make sure to make education a priority on your customer service clerk resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service clerk experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Service Clerk Resume
When listing skills on your customer service clerk resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer service clerk skills:
- Good problem solving and organization skills
- Good interpersonal skills and problem-solving techniques
- Very good organizational and multi-tasking skills
- Provides customer service support to customers utilizing effective relationship management skills
- Good computer skills (Excel, Word, )
- Good computer skills of Word, Excel, ERP system
List of Typical Experience For a Customer Service Clerk Resume
1
Experience For Senior Customer Service Clerk Resume
- Handle funds, coupons, tenders, etc. according to company policy
- Answers telephone calls from customers, salesmen and drivers, follow-up and resolves order problems, taking orders and related activities
- Responsible for filing as needed
- Communication with sales personnel including sales management
- Timely and accurately keying sample orders submitted by sales management
- Daily reporting of all blocked items/orders for next day delivery
- Monitor and supervise the handling of all forms of tender and coupons
- Monitor and supervise accurate handling of voids, returns, refunds and exchanges
- Assist in monitoring front end safety and security procedures
2
Experience For Branch Customer Service Clerk Resume
- To provide clerical support to CCSM Team in a timely manner, e.g. Issue Performa Invoice, change due date, draw layout, send Order Acknowledgement etc
- To assist other team members to maintain updated customer profile information
- To assist other team members to monitor daily backlog report
- Follow established policies and procedures (where applicable) for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, etc
- Answer the main BPV phone line to take messages or redirect calls to appropriate colleagues
3
Experience For Customer Service Clerk T Resume
- Process trade-out products from the field
- Maintain inventory, stock, and order office supplies for all buildings on the Tempe campus
- Enter customer fax orders in system and help with any other Customer Service functions
- Able to take direction well and work with minimal supervision
- Maintains customer file information
- Performs various account reviews
- Cross trains in various departmental functions
- Responsible for review and correction of all order types submitted by sales personnel
- Navigate TABC website for information
4
Experience For Office Customer Service Clerk Resume
- Assist in front end personnel functions
- Build relationships with coworkers, driver / service techicians, and customers
- Receive service and order requests via phone calls, emails, and on-line submittals
- Follows all new customers’ shipments and Premium shipments, to confirm the Proof of Delivery or apply the Service Recovery Policy
- Researches problem shipment information, liase with internal departments to find potential solutions that meet the needs of the customer
- Record accurate, complete and timely information in systems to ensure global visibility, consistency of information, and to enable root cause analysis
- Records undeliverable/unsendable solutions to hand over to operations
5
Experience For Major Accounts Group Customer Service Clerk Resume
- Prepares and distributes Customer letters if required
- Written and spoken ability to communicate in German for client interaction. (B2 Proficiency required - CEFR standards)
- Greets and provides specialized services to customers. Performs transactions quickly, efficiently and professionally. Provides the following representative services
- Assists in maintaining records and logs pertinent to customer service transactions handled as well as keeping in a current status the catalogs and price sheets for authorized items
- Operates a cash register in accordance with established cash control procedures and is responsible for own cash change fund. Completes daily cash reports and ensures proper balance
- 2) Route phone calls to appropriate persons, assist in dispatch functions. Demonstrate ability to interface with dispatch, operations, billing and other internal departments
- 5) Exhibit effective written, verbal and personal skills for handling customer phone inquiries, working with both print and electronic correspondence and assisting other team
- To participate company-organized training on ISO9001, FSC and EHS, and follow related procedures & WI
- Provides patrons with specific product information based on knowledge of manufacturer's catalogues and data obtained from company representatives. Completes appropriate documents for payment by deferred payment plan (DPP), indicating initial and subsequent payments. Checks for proper identification and entitlement for use of the DPP, as required
6
Experience For Refund / Customer Service Clerk Resume
- Assists in the prompt & efficient resolution of customer complaints and concerns
- Makes necessary analysis available to management on a regular basis
- Creates and maintains a database of information on customer / consignee complaints
- Creates and maintains a database on information required for and provided to a customer
- Responsible for accuracy and timeliness of provision of information provided to clients
7
Experience For Customer Service Clerk With German Resume
- Constantly follows up on service trends, customer preferences, and assists in the design of customer satisfaction surveys
- Maintains and updates the customer database
- Other administrative tasks assigned as needed
- This is a temporary, daylight position!
- Greets and provides specialized services to customers
8
Experience For Customer Service Clerk / Coordinator Resume
- Performs transactions quickly, efficiently and professionally
- Provides layaway services. Explains layaway policies and requirements. Provides refunds, merchandise exchanges, and price adjustments, in accordance with NEX policy
- Places orders promptly and follows up regularly with applicable Buyer/Vendor
- Advises customer of delivery and updates status of order, as necessary
- Monitors status of rain checks issued to customers
- Tracks orders and delivery. Advises customers of receipt of merchandise and arranges for pickup/delivery
- Communicates information to customers knowledgeably and legibly
- Follows up on commitments, and handles all details necessary to successfully complete the sales encounter
- Delivery best in class customer service to our customers at all times
9
Experience For Ocean Import Customer Service Clerk Resume
- The potential for eyestrain exists with long-term exposure to the computer monitor
- Call and process electronic or telephone orders
- Check Market Center mailbox
- Proactive, flexible, customer focus
- Takes and places customer special orders, as required. Computes costs and takes required deposit. Places orders promptly and follows up regularly with applicable Buyer/Vendor. Advises customer of delivery and updates status of order, as necessary
- Energetic and Driven individual with a positive personality
10
Experience For Customer Service Clerk / Retention Specialist Resume
- Excel in attention to detail
- Expeditiously process orders for wine and spirits from assigned high volume chain stores
- Share data via accurate Excel worksheets
- Update data as requested by customers via mail or electronic requests
- Research contact information in the event delivery of requests fails via outbound emails and phone calls
- Is empowered and responsible for resolving customer problems and complaints consistently, tactfully and intelligently, ensuring customer satisfaction as the end result. Nonroutine issues are immediately referred to a higher level associate having authority to resolve the matter
- Follows up with vendors, distribution, and/or procurement personnel to ensure timely receipt of rain check and special order merchandise. Keeps customers informed of order status (delays, back orders, etc). Promptly advises customers upon receipt of merchandise and coordinates pickup/delivery
- Resolves customer complaints and provides information to customers on all types of NES retail policies and programs (i.e. fine jewelry return policy, price match program, NEXCARD, convenience care program)
List of Typical Skills For a Customer Service Clerk Resume
1
Skills For Senior Customer Service Clerk Resume
- Sound verbal and writing skills
- Excellent customer service and administrative skill required
- Detailed oriented, ability to multi-task, with strong organizational skill are required
- One year of prior customer service or related experience is required
- Pro-active communication with the console network to ensure any issues with deliveries can be effectively communicated & managed
- Maintaining good customer service relationships with internal and external customers
- Demonstrated critical thinking and challenging status quo
2
Skills For Branch Customer Service Clerk Resume
- Methodical and able to demonstrate an understanding of basic accounting
- Skilled in the use of Ten key adding machine at an intermediate level
- Previous experience in Customer Service Clerk in Shipping and Logistics (preferable)
- Proven expertise including usage of MS Office Suite
- Experience in a warehouse environment
3
Skills For Customer Service Clerk T Resume
- MS Office Experience with proficiency in Exel required
- Basic experience with MS Word, MS Excel and MS PowerPoint
- Beverage or liquor industry experience
- Customer service experience in a customer support role
- Operate all checker equipment, office equipment, Post office equipment, and count money and make change
- Exercises tact, good manners and courtesy when serving and assisting customers and fellow associates
- Operates a cash register and is responsible for a change fund
- Deliver effective communication
- Manages returned goods administration
4
Skills For Office Customer Service Clerk Resume
- Good SAP knowledge (preferable)
- One year of experience managing major accounts and compliance issues
- Oracle experience desireable
- Operate manual pallet jack
- To process and follow up orders & provide timely and effective services to local and overseas customers
- Good knowledge of import and export process and policy
- Experience with Outlook, Microsoft Word and Excel are required
- Assess priorities and manage competing deadlines both independently and as a member of the team
5
Skills For Major Accounts Group Customer Service Clerk Resume
- Proven ability to work co-operatively in a small team environment
- One year experience in related field
- Demonstrated track record of reliability and dependability
- Preparing and maintaining appropriate records, recording and/or filing copies of orders received
- Providing information and updates to customers regarding unit prices, shipping schedules, anticipated delays, and any other necessary information
6
Skills For Refund / Customer Service Clerk Resume
- Acting according to Barclays values and behaviors in all daily activities
- Processing and filling orders for material or merchandise
- Editing received orders as required, updating for price and nomenclature
- Keying items/orders and also editing orders when required
- Understanding of applicable computer systems,
- Being able to think on one's own feet
7
Skills For Customer Service Clerk With German Resume
- Receiving orders by email, by telephone, or personally from our internal and external customers
- Updating customer files accurately as needed
- Making some outbound phone calls if needed
- Maintaining a tidy work environment
- Auditing management: support internal and external audits with documentation and ad hoc analysis on specific key processes
- Providing administrative support to the Customer Service Team Manager
- Working knowledge of Microsoft applications , Excel, Word, Outlook
- Liaising with customer, ensuring constant focus on meeting the required service level
8
Skills For Customer Service Clerk / Coordinator Resume
- Ensuring completion of all administration tasks to ensure time requirements are met and that the workload is completed to the required business standard
- To ensure the Data Processing through the Company’s after sales tracking and monitoring system and Inventory Management tools
- Volunteer to take leading activities in engagement planning and performing regular updates with team members
- Understand the order cycle/scheduling/shipping/invoicing processes in SAP
- Problem solving and ability to engage critical thinking
- All physical aspects of store operations related to stocking, cleaning and maintenance of interior and exterior of
- Separate incoming fax orders and finished orders for filing
- Formulates written communication requests providing accurate, complete and professional information detailing the specific requirements from the recipient
9
Skills For Ocean Import Customer Service Clerk Resume
- Support Engineering by getting new parts set up in the CMS system to the Customer Master/Locations with sales order
- Pre-employment screening and testing required
- Provide Best in Class Customer Service managing large amounts of incoming orders via all potential channels (EDI, phone, mail, fax etc.)
- Sort and distribute incoming mail (Post Office and interoffice) and prepare outgoing mail
- Proactively monitoring customer despatches utilising daily reports and information generated by our in-house computer system
- Monitor and supervise check out procedures to ensure proper product scanning and processing of customer order is accurate, efficient and prompt
- Able to be flexible to changing work needs
- Be able to multi-task in a fast paced, ever-changing, work environment
- Multitask and work under pressure as the job is ever changing
10
Skills For Customer Service Clerk / Retention Specialist Resume
- Constantly review working processes with carriers and transport companies to ensure best practice
- Customer service, register and shift record keeping
- Proficiency operating personal computer to enter data and print labels
- To provide the customer with suitable solutions relating to problem shipments or complaints
- Provides updated & appropriate information on issues to customers verbally and in writing
- Assists customers with questions regarding their accounts, such as available balances, credit limits, etc. Accepts NEXCARD payments
- Interact with our customers in arranging their international shipments, pro-actively monitor
- Occasionally lifts, carries, pushes, and/or pulls equipment, materials, and supplies weighing 20 pounds or less
List of Typical Responsibilities For a Customer Service Clerk Resume
1
Responsibilities For Senior Customer Service Clerk Resume
- Register new customers while explaining auction policies -- process payments and preparing purchasers documentation
- Maintains records relating to transactions handled. Prepares reports, as required
- Understands that the customer comes first and actively seeks to become knowledgeable concerning store policies, merchandise sold and services offered
- Process sales invoicing in accordance with established procedures and standards
- Maintain tracking information used for delivery performance
- Carries out NEX policy of courtesy and customer service
- Assists in taking special orders for authorized merchandise, including items from mail order catalogs; provides layaway services and resolves routine customer complaints
- Assists in making refunds or exchanging merchandise for authorized patrons; checks merchandise for damage or ticket switching, ensuring sales receipts are present; contacts appropriate personnel to return merchandise to stock
- Operates a cash register in accordance with established cash control procedures and is responsible for own cash change fund
2
Responsibilities For Branch Customer Service Clerk Resume
- Requests for refunds and adjustments, as well as customer complaints that are unusual in nature, are referred to higher grade associate
- Completes daily cash reports and ensures proper balance
- Support CS Officer to fulfill customer tasks
- Work with and maintain a portfolio of Customers
- Liaise with the customer & transport to ensure customer service issues reach a satisfactory conclusion within timescales established with the customer and DHL
- Management of the site query log on ishare
3
Responsibilities For Customer Service Clerk T Resume
- Investigation & resolution of customer complaints
- Ensure returns & uplifts are correctly planned and charged
- Ensure re-books are correctly planned & customer notified
- Investigate customer claims and rejections to satisfactory conclusion within timescales established with the customer and DHL
- Ensure real time updates of LOTS & Microlise
4
Responsibilities For Office Customer Service Clerk Resume
- Produce KPI's relevant to the customer
- Follow defined processes to ensure compliance with all relevant regulatory and local legal obligations
- Ensure the relevant work instructions and SOPs are followed
- Make recommendations to line manager to continuously improve the procedures to better achieve the prescribed outputs
- Work to Customer Specific Procedures and Quality standards
- Involvement in Gemba walks and Town Hall meetings
5
Responsibilities For Major Accounts Group Customer Service Clerk Resume
- Actively participate in EOS opportunities and activities
- Competent with MS Office, IT software packages, SAP and Warehouse management systems
- Considering the customer’s unique circumstances and take responsibility to arrive at a tailored solution that satisfies the customer at the first point of contact
- Proven Customer support experience. At least several years of experience in the field or related area
- Strong internal drive and motivation to make a difference and add value to an organization
- Assist the sales team with quotations and client knowledge
- Provides reports and handles non-routine and difficult inquiries across multiple functional areas (credits/debits, customer account management, supply chain, transportation)
6
Responsibilities For Refund / Customer Service Clerk Resume
- Contact freight companies and forwarders for shipping information
- Update orders according to daily reports and contact customers of ship dates
- Work with accounting to get orders processed and shipped
- One year working with computers and data entry is required as well as the ability to type 40 wpm
- Handles internal and external customer inquiries, claims and complaints
- Possess a recognized general educational qualification
- Merchandise display and maintenance
- Greets and provides specialized services to customers. Performs transactions quickly, efficiently and professionally. Provides the following representative services: Provides layaway services. Explains layaway policies and requirements
7
Responsibilities For Customer Service Clerk With German Resume
- Expeditiously process orders for wine and spirits from assigned high volume customers
- Input alphanumeric data into computer system
- Release customer orders by auto fax
- Analyze and compile data into computer system
- Handle all discount changes in JDE System
- Communicate customer requirements to all management
8
Responsibilities For Customer Service Clerk / Coordinator Resume
- Check customer portals for tickets/disputes daily
- Commercial education as industry or office merchant or any equivalent desirable
- Familiar with CRM systems and practices
- Advanced level or fluency in German, French and English
- Work well independently within team and service oriented environments
- Customer oriented and ability to adapt/respond to different types of characters
9
Responsibilities For Ocean Import Customer Service Clerk Resume
- Communicate with customers as required for additional information or clarification
- Answer phones and transfer to customer service rep per territory
- Process export documentation for shipments
- Self-motivated, results-driven and able to thrive in a fast-paced work environment
- Efficient user of SAP, Microsoft Word, Excel, and Outlook
10
Responsibilities For Customer Service Clerk / Retention Specialist Resume
- Advanced computer knowledge in ERP application (e.g. JDE) and SFDC
- Perform on your feet for an entire shift
- Quick thinkers and fast learners are ideal candidates!
- Higher education or university graduate
- Versant in e-invoice legislation
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