Customer Service Officer Resume Sample
Zula Little
6702 Pouros Rest,
Los Angeles,
CA
+1 (555) 367 9134
Work Experience
Senior Customer Service Officer
12/2015
-
PRESENT
San Francisco, CA
- Cultivating a solid knowledge of the FX products, system and market
- Operating effectively by understanding the Front to Back workflow and performing tasks efficiently
- Work Experience: Experience in customer service / supply chain / sales / controlling
- Interface with customer, identify customer’s need and coordinate with various function counterparts to fulfill needs
- Flexibility: Adapting to and working effectively with various individuals or groups. Ability to work effectively in a variety of situations or adapt one’s approach to accommodate change in the situation, organization or own job requirements. Understanding and appreciating different and opposing perspectives on an issue. Remaining calm under stress
- Monitoring and reconciling of the Cash & Clearing & other suspense GL’s on a daily basis
- High level conflict resolution and negotiation skills
- The ability to work collaboratively in a team
- Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment
Customer Service Officer
02/2010
-
09/2015
Houston, TX
- Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations and sample department coordination
- Partner with Inside Salesto assist in achieving sales goals
- Process sales and order so that customer orders are dispatched, invoiced, and paid accurately and on time
- To maintain daily sheets of orders, approvals and dispatch
- Receive technical pack from particular RBO
- Co-ordinate with GPD for item approvals and setup
- Send sample to customers for approval, received from GPD
- After approval, contact to factory /factory team sales for the placement of RBO item.
- Receive purchase order from factory
Assistant Customer Service Officer
11/2006
-
11/2009
Chicago, IL
- Provides telephone customer service regarding company's services and/or products
- Identifies customer's needs and determines appropriate action
- Promotes and sells the company's products or services
- Uses a computer system to track questions and answers as well as enter and track the status of orders
- Evaluates and resolves customer complaints professionally and tactfully
- Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders
- Authorizes credit memos/refunds within policy and according to established procedures
Education
Kaplan University - Davenport Campus
2001 - 2006
Bachelor's Degree in Business
Professional Skills
- Outstanding customer service skills, including strong interpersonal skills, a positive attitude and ability to relate to a diverse range of people
- Excellent time management and organisational skills with a proven ability to prioritise work and meeting deadlines
- Good interpersonal skills; ability to work in cross functional teams; strong organization skills
- Excellent organization skills & priority setting
- Strong people skills, including a strong ability to communicate
- Great interpersonal skills, and a proven ability to deliver an outstanding customer experience
- Excellent communication and interpersonal skills and the ability to coach and support less experienced team members
How to write Customer Service Officer Resume
Customer Service Officer role is responsible for customer, interpersonal, english, computer, negotiation, analytical, excel, training, email, word.
To write great resume for customer service officer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Service Officer Resume
The section contact information is important in your customer service officer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Service Officer Resume
The section work experience is an essential part of your customer service officer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service officer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service officer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Service Officer resume experience can include:
- Solid experience in walk in centre and strong customer service skill
- Good communicator and team player, excellent written skills
- Good spoken and writing skills in English and Mandarin to handle Mandarin speaking customers
- Good spoken and writing skills
- Familiar with branch operational process, experienced on banking knowledge, good customer service skill
- Good customer service skills and problem solving abilities
Education on a Customer Service Officer Resume
Make sure to make education a priority on your customer service officer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service officer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Service Officer Resume
When listing skills on your customer service officer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer service officer skills:
- Interpersonal skills and good verbal and written communication skills
- Analytical Skills, Good communication skills
- Excellent skills in balancing conflicting priorities
- Great interpersonal skills, and proven ability to deliver an outstanding customer experience
- Fantastic interpersonal skills, and the proven ability to deliver an outstanding customer experience
- Fantastic interpersonal skills, and a proven ability to deliver an outstanding customer experience
List of Typical Experience For a Customer Service Officer Resume
1
Experience For Senior Customer Service Officer Resume
- Operate effectively and independently under pressure in a multi-tasking environment
- Good communication and interpersonal skills with team spirit
- Excellent skills in communication, co-operation
- Excellent communication, negotiation and written skills as well as the ability to interface with all levels of customers and suppliers
- Excellent customer service including telephone and communication skills
- Have a tertiary education (Some formal training or experience is required to perform the job effectively.)
- Strong customer service and communication skills to handle internal and external customers
- Possesses fast data-entry skills
2
Experience For Assistant Customer Service Officer Resume
- Handle and resolve customer queries and requests via phone and email on products and services in a professional manner with tactful customer service skills
- Capture& monitor delivery instructions received from Sales and update warehouse prior to dispatch of goods to Customer
- Proven results focus with evidence of delivered consistent, quality service (productivity and quality stats)
- Intermediate computer skills and an eye for data and numbers
- Contribute effectively to team activities and be a backup for RM supports in the CPC team
- Experience in SAP system is preferable and good to have some IT knowledge
3
Experience For Customer Service Officer, HNH Resume
- Become one point of contact and coordinate with internal team effectively
- IT skills: Proficiency in Microsoft Office (Excel, Word, and Outlook)
- To effectively coordinate with internal departments to meet the customer’s needs and expectations
- Demonstrates effective call handling by achieving department goal Talk Time
- Supporting and guiding less experienced colleagues in dealing with complex customer requests, contributing to their development
- Adapting to change including multiskilling across a diverse range of services
- Contributing to effective team morale and employee relations through positive interaction with team members and participating in the centre initiatives and
4
Experience For National Customer Service Officer Resume
- Maintaining excellent customer service levels for response times
- Working experience with Baan/ERP systems
- Delivering goods in time
- Delivering high quality services directly to customers with competing priorities
- Working experience in insurance/banking industry is an advantage
5
Experience For Temporary Customer Service Officer Resume
- Providing effective, efficient and confidential administrative support to all departments within ITS
- Managing a high volume of work and be able to put the customer first and provide excellent service at all time
- Working experience with Baan ERP system
- Experience with general office procedures including handling of cash and issuing of receipts, emails, filing, faxing, photocopying
- Good understanding of the Corporate Banking business and related banking products is a definite advantage
- Knowledge of administrative procedures and good understanding of ordering process and documentation relating to customer services is required
- Experience in a similar role, working directly with customers, maintaining systems and databases for accurate recording of sales and inventory
- Adherence to standard operating procedures with good understanding
6
Experience For Customer Service Officer Global Transaction Banking Resume
- Proactive participation in forming processes and making them effective
- Experienced in the OTC process and in handling customer portfolio’s
- Experience within a sales order processing/customer service environment preferably
- Relevant knowledge and working experience on Trade Products scope and familiar with ICC Uniform rules
- Or above working experience in life insurance
- Coordinate with Regional Customer Service Hub on any deviations with regards to order receipt, stock allocation, customer prioritization impacting order flow
7
Experience For Customer Service Officer, La Habra Resume
- Uses their practical experience to identify and propose different working methods (automation) or potential improvements to procedures
- Working experience in customer service/operation
- Computer and ERP familiarity to allow for effective navigation through Ordering processes, Customer Data, Debtor Functions
- Working experience with relevant industry/function
- Min 5 years of relevant working experience
- Provide support to your colleagues and the management team by guiding less experienced colleagues through complex customer requests
- Follow up of sales orders with customers from order receiving till delivery of goods to customers
8
Experience For Customer Service Officer French Resume
- Working experience in sales business as well as familiar with export business
- Good knowledge of SAP usage in OTC process. Participate in SAP enhancement, SAP training and help-desk assistance within APAC
- Strong working knowledge of SAP system
- To coordinate with sales team and other functional departments in the production and delivery of quality goods and services
- Customer focused and an excellent planner/organizer
- Strong passion for customer service and a desire to help people
9
Experience For Analyst, Customer Service Officer Resume
- Strong willingness to try different approaches to achieve the desire outcome
- Previous experience in a fast-paced customer focused environment desirable
- With 1-2 years work experience in customer service
- 2) Good spoken and written English, Chinese (Cantonese and Mandarin)
- 4) Well organized and independent, able to work under pressure with good EQ
- Excellent command of both written and spoken English and Chinese, included acceptable command in Mandarin
- Builds strong relationships with customers, manages & solves claims in a professional manner
- Works closely with the sales department to ensure stock allocation & prioritization is performed in a transparent & professional way
- Work experience in Customer Service or Logistics
10
Experience For Customer Service Officer / Service Manager Resume
- ERP knowledge (Navision ERP considered a strong advantage)
- Pleasant and a good team player who is able to work under pressure
- Demonstrated ability to grasp and translate technical concepts
- Enhance customers’ experience by executing satisfactory service recovery
- Experience of multi tasking on a daily basis would be advantageous (data entry, emails, letters, customer enquiries)
- Good focus on attention to detail whilst producing work to a very high standard
- Develop and maintain effective business relationships with Sales, Metal Management, Logistics, Banks, Sales Agents and Operating Sites as required
- Experience with Microsoft Office (MS Access, Word and Excel)
- Have an excellent ability to remain calm and positive in a pressurised environment
List of Typical Skills For a Customer Service Officer Resume
1
Skills For Senior Customer Service Officer Resume
- Excellent communication skills in local language (verbal and written) Good communication in English via email (read and write)
- Good skills of Word/Excel, has experience of Salesforce system is prefered
- Excellent telephone manner and strong communication skills
- 3) Pleasant character, strong communication, customer handling, problem solving skills
- Strong PC skills including MS Word (Chinese & English) and Excel (but not essential)
- Strong organisational skills and an efficient approach to planning your work
- Good interpersonal and problem solving skills, attentive to details
2
Skills For Assistant Customer Service Officer Resume
- Good PC skills in MS Office, including Word, Excel and PowerPoint
- Good planning skills, together with the ability to work on your own and as part of a team
- Strong Decision making skills needed to deliver objectives
- Good communication skills (by phone, mail, …) & knowledge of handling difficult communications (bad payers)
- Pleasant with strong customer service skills and willing to work on a rotary shift
- Excellent communication, negotiation and written skills as well as ability to interface with all levels of customers and suppliers
- People oriented with tactful customer service skills and good problem-solving abilities
- Good communication & persuasion skills
3
Skills For Customer Service Officer, HNH Resume
- Good communication skills in Thai/English language
- Good interpersonal, communication and organizational skills to work with counter partners
- Service orientation with excellent telephone, communication and negotiation skills
- Demonstrated ability in leadership skills and the organization of a service-oriented administrative or office situation is desirable
- Strong customer service focus & skills
- Microsoft office (excellent Excel skills, Word, Powerpoint)
- Strong numeracy and communication (both oral and written) skills
- Strong administration and data entry skills
- Pleasant personality and good inter-personal skills
4
Skills For National Customer Service Officer Resume
- Excellent telephone skills and customer service manner
- Strong PC and MS Office skills (Word, Excel)
- Strong communication skills, both spoken and in writing
- Strong conflict resolution and customer expectation management skills, along
- Strong customer focus and communication skills, with the ability to express ideas and concepts clearly
- Good language skills in both Dutch and English is essential
- Good interpersonal and communication skills to handle both internal and external customers
- Computer literate with excellent keyboard skills
- Good keyboarding and PC skills (Word, Excel, Outlook)
5
Skills For Temporary Customer Service Officer Resume
- Service mind with good interpersonal skills
- Excellent people and communication skills to establish and build internal and external business relationships
- Alert and detail-oriented, with good time management skills
- Good communication skills in both written and verbal communication
- Excellent phone communication and negotiation skills
- Good interpersonal and communication skills with a service-oriented attitude
- Excellent telephone manner, communication and interpersonal skills, in both written and spoken languages
6
Skills For Customer Service Officer Global Transaction Banking Resume
- An up to date resume which clearly details your skills, experience and achievements as relevant to the role
- Maintaining the necessary pending files, and taking appropriate and timely action to resolve the file effectively
- Responding to customer feedback effectively and politely
- Spread-sheeting skills providing for data construction, formula manipulation, analysis along with Charting and Table construction
- Problem solving skills and efficiency in handling issues and difficult situations
- Language skills: Dutch, professional level of English- speaking and writing, other languages is an asset
7
Skills For Customer Service Officer, La Habra Resume
- Demonstrated experience working in a customer service environment
- Validate wire payment requests prior to processing to ensure accuracy and eligibility for payment
- Extensive demonstrated banking experience
- Can work independently with the counterparts worldwide, and got communication skills with team spirit.Discover our winning culture: www.henkel.com/career
- Accurately and effectively documenting all required follow-up or escalation
- Possesses good communication and problem solving skill
- Effectively communicating with various internal and external customers in APAC and globally
8
Skills For Customer Service Officer French Resume
- The ability to work effectively both on your own and as part of a team, using own initiative to ensure we meet our customers' needs
- Effective communication and strong command in both written and spoken English
- Develop and maintain banking relationships with customers and foster overall customer satisfaction through the effective use of the Customer Experience Model
- Word, Excel and Chinese word-processing skills required
- Professional attitude and approach, strong work ethic, pro-active team member, prepared to learn. Highly customer focused with a strong “can do” attitude
- Advanced computer skills (Microsoft Office – Word)
- Effectively and quickly gain knowledge of products and customers
- Or above experiences in related industry, at least 1 year supervisory experience
- Proficiency in computer and software skills, particularly in word processing, spread sheets and using enterprise-wide records management systems
9
Skills For Analyst, Customer Service Officer Resume
- Superior verbal and written communication skills, and the capacity to communicate clearly
- Prior experience in SAP and/or Salesforce would be an advantage
- Other foreign language skills would be advantageous
- Proven services experience within a financial institution
- Demonstrated experience in customer service ideally in financial services or insurance
- Well-developed analytical and problem solving skills, supported by a ‘can do’ attitude
10
Skills For Customer Service Officer / Service Manager Resume
- Internet savvy and MS Office skills
- 1) Diploma holder or above with 2 years or more solid experience in CS or Call Center field
- Contribute effectively to team activities and be a backup for RM supports in the team
- Demonstrate a passion for and deliver a ‘remarkable’ client experience at all times
- Decent communication skills- in English & local language
- Demonstrated experience in the management of customer credit and debit accounts in a high volume competitive and customer focussed environment
- Demonstrated experience within a customer service or collections position ideally within banking, financial services or insurance
List of Typical Responsibilities For a Customer Service Officer Resume
1
Responsibilities For Senior Customer Service Officer Resume
- Welcome student complaints as a source of wisdom, resolving issues quickly and effectively and using complaints to inform improvements
- Experience: Candidates with 2-4 years of related work experience
- Able to multi-task and manage time effectively
- Sound PC skills, with the ability to process information quickly and with accuracy
- Job related Skills
- Liaising with internal colleagues to ensure that a timely and effective resolution is met for all customer queries
2
Responsibilities For Assistant Customer Service Officer Resume
- +3 years experience within a sales order processing/customer service environment. Preferably with an international company bringing products into the region
- Excellent in both speaking and writing in English
- College graduate with at least 2 year relevant working experience in banking or finance industry
- Goods Return and Damaged Stock Management together with Credit Note processing and Credit Note analysis and summary reporting
- Through effective listening and probing, identifies the caller needs and provides advice & appropriate solutions
- Good at planning and coordinating
3
Responsibilities For Customer Service Officer, HNH Resume
- Proactively dealing with all customer queries in a timely manner, prioritising where appropriate
- Create a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority
- Knowledge of Microsoft Office and effective use of CRM, planning and administrative tools
- 2 – 3 year’s experience in Client Service or Call Centre environment communicating with clients, either in person or on the phone
- Relevant multinational & multicultural working experience
- Relevant multinational and multicultural working experience
- Strong attention to detail and the ability to work in a fast-paced, ever-changing environment
- Working experience in insurance / finance industry preferably in call centre service
- Relevant working experience on Project Management
4
Responsibilities For National Customer Service Officer Resume
- Efficiently execute order processing and coordinate to ensure on-time delivery of goods to the end customer
- Strong team player including willingness to assist and support others
- Previous experience using SAP ideal but not necessary
- Excellent working knowledge of products and systems in order to support the delivery of high level Customer Service
- Engages in activities that enable effective call handling and availability to serve clients and provide appropriate guidance and advice
- Experience in handling export shipment coordination & LC negotiation
5
Responsibilities For Temporary Customer Service Officer Resume
- Experience in providing reception and switchboard services
- Experience in interfacing with Technical Services, Customer Support or Program Management
- Sales and Service Experience in a Customer Facing Role
- Strong working knowledge of SAP & MS applications
- Min 3 years of relevant working experience
6
Responsibilities For Customer Service Officer Global Transaction Banking Resume
- Good Customer relationship, logistics and inventory understanding
- Exercise judgement regarding completion of priorities within deadlines
- Skilled at objection handling
- Current experience and knowledge in Banking processes
- Relevant experience in customer service, Or Working with team of individuals in customer oriented environment
- Customer service and banking experience are an asset
- Experience in mentoring staff in a complaint-driven environment
- Possesses very good understanding of services and Cash Management Products
7
Responsibilities For Customer Service Officer, La Habra Resume
- Experience of logistics, import/export regulations and documentation
- Assist with the implementation of systems and procedures to ensure effective service delivery
- Excellent command of written and spoken Dutch and English language
- Experience of logistics, export/import regulations & documentation, LC’s & related documentation
- Experience in logistics / customer service
- Work experience in customer service
- Customer service experience preferably in a call centre
8
Responsibilities For Customer Service Officer French Resume
- Diploma holder, with at least 1 year of relevant working experience in a banking environment
- Experience with SAP (R3) or a similar ERP system
- Handle customer enquiry with a logic sense and good customer service attitude
- 5) Cooperate with other department to deal with related customer service issues
- Provide efficient and effective customer service
- Diploma with one year of customer service experience preferably in a call centre environment
- Standard knowledge/experience in Overland transport (e.g. how much can be loaded in trucks, etc.)
9
Responsibilities For Analyst, Customer Service Officer Resume
- To make good use of resources and balance workload
- Good command of written and spoken Chinese; Basic spoken English required
- Experience in customer service and order management
- Relevant experience within a Customer Service Department and busy logistics environment
- Good knowledge of MS-Office, SAP R/3
- Relevant experience within a Customer Service Department or busy logistics environment
- Excellent command of written and spoken French and English language
- Good knowledge of an ERP system (preferably SAP)
- Maintain good documentation
10
Responsibilities For Customer Service Officer / Service Manager Resume
- Consolidate MIS and internal reports for the team
- To deliver good quality and accurate outputs on time
- Good command of both spoken and written English, ability to communicate in Putonghua
- Min 5 years of order fulfilment experience
- Candidates from PCB field is preferable, 2 years of data entry or data analysis experience
- Intermediate education, at least one year of relevant, verifiable experience in customer support and customer relations
- Customer oriented attitude and ability to cooperate
- Customs Regulation Knowledge & Experience in customs operations
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