Service Officer Resume Sample
Melvin Sporer
4728 Margarete Drives,
Phoenix,
AZ
+1 (555) 834 2692
Work Experience
Senior Service Officer
03/2018
-
PRESENT
Phoenix, AZ
- Responsible for the pre and post-processing functions attaching to our customer’s trade transactions including
- Processing of Risk Underwriting Transactions (Risk Participations with Local FI’s and L/C Confirmations for our Corporate Clients.)
- Strong knowledge of Bank’s deposit and payments products
- Nine years of experience in banking industry or related work experience
- Provides consistent service within established benchmarks (takes ownership and accountability for the resolution of escalations and concerns at the first point of contact, within 24 hours) contributing to achievement of business Client Service Commitments (CSC’s)
- Proactively respond to Manager’s e-mails – a 2 hour response is required by the Management team, at FSS
- Supports the selection, hiring and training of Service Bankers
- Performs all customer transactions including sales transactions
Administrative Service Officer
09/2015
-
01/2018
New York, NY
- Work on several bank applications (ie sales platform, unitrax , on demand)
- Approves draws and prepares forms and data entry necessary to process disbursement Identifies exceptions and obtains appropriate approvals as necessary
- Clearly and immediately communicates problems/issues to Manager and/or RM Forms alliance with RMs to provide superior service to client base including achievement of goals for cash management services and off balance sheet transitions
- Provides expertise to RMs on system requirements and project status. Proactively identifies and assists in resolving issues affecting client service and risk management
- Drives closing process with client, utilizing closing checklist to identify and monitor progress of items required to close and responsible parties for such
- Coordinates collection of all fees and charges necessary to close transaction
- Strong aptitude for analysis, systems and mathematics
Commercial Service Officer, Summer Internship
02/2009
-
04/2015
Chicago, IL
- Creates and achieves sales referral and service goals for self and Service Banker team members
- Investigate controllable losses among team members and provide corrective coaching when appropriate
- Provide sound advice and solutions utilizing established customer service framework
- Utilize existing data entry skills ensuring speed and accuracy are balanced out
- Make decisions in order to mitigate loss
- Processing transfers of various products accurately and within Customer Service Commitments
- Achieve 98-100% accuracy
- Follow processes as outlined in policy, procedures, and standards and guidelines instructions
- Individual Effectiveness – Demonstrates a strong understanding of how actions affect clients
Education
University of Texas at Brownsville
2004 - 2008
Bachelor's Degree in Business
Professional Skills
- Possess strong attention to detail, effective time management and multi-tasking skills and proven accuracy when completing tasks
- Excellent customer service skills that include strong verbal and written communication
- Strong communication skills including the ability to use Microsoft Office (Outlook, Word and Excel)
- Demonstrates oral and written communication skills necessary to evaluate and summarize documents
- Excellent communication skills, both verbal and written are essential
- Excellent communication skills in order to interact successfully with inmates and staff
- Possess excellent verbal, written and interpersonal communication skills
How to write Service Officer Resume
Service Officer role is responsible for credit, finance, retail, securities, training, database, procurement, purchasing, security, telecommunications.
To write great resume for service officer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service Officer Resume
The section contact information is important in your service officer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service Officer Resume
The section work experience is an essential part of your service officer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service officer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service officer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service Officer resume experience can include:
- The incumbent exhibits strong analytical skills to provide viable solutions and expertise in the execution of adjustments and exception transactions
- Strong analytical, presentation, negotiation and project management skills
- Assist Manager in coaching tellers to effectively identify quality referral opportunities and refer appropriately
- Effectively counsel and work with inmates in a custody setting
- Demonstrates skill in producing statistical and other reports; detail oriented
- 5~7 years working experience, familiar with FINI rules and regulations, Investment & Trust company, Custodian Bank or Client Service experience is preferable
Education on a Service Officer Resume
Make sure to make education a priority on your service officer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service officer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service Officer Resume
When listing skills on your service officer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service officer skills:
- Can handle work/time pressure, good attitude for people interaction and good communication skills
- Approximately 3/4 years’ experience working in the financial services industry; prior experience with escrow transactions and settlement funds is helpful
- Approximately 4/5 years’ experience working in the financial services industry; prior experience with escrow transactions and settlement funds is helpful
- Solid computer skills are required
- Good verbal and oral communication skills
- Applying analytical skills to proactively identify trends, recurring errors and service gaps; providing solutions for improvements
List of Typical Experience For a Service Officer Resume
1
Experience For Administrative Service Officer Resume
- Strong background in banking and customer service
- Banking or financial services industry experience and 3 years in CSSO role required
- Banking or financial services industry experience and 3+ years in CSSO role required
- Investigate and answer complaints regarding contested parking citations, determining their validity
- Checking and uploading invoice processing and tracking
- Managing group inboxes, including responding and escalating email enquires
- Analyzing, problem solving, and decision-making
- Ongoing maintenance; interact with borrower and lenders for advances, repricing’s, payments, client requests, and research
2
Experience For Technical Service Officer Resume
- Following up with branches on outstanding, unresolved issues or policy non-compliance situations
- Leading and coordinating projects with professional personnel
- Building management including lease negotiation and problem resolution. OR
- Processing of all internal documentation for contract changes
- Using automated programs for research, analysis and work management
- General accounting/banking principles, record keeping, filing, and spreadsheets
- Manages and oversees daily accounting activities to include preparing travel vouchers; creating and approving purchase orders, and expense reports for the unit
3
Experience For Public Service Officer Resume
- Project planning, coordinating/organizing, and completion
- Sound judgment, problem solving, critical thinking and decision making
- Manage client expectations by influencing others who support service to assist in meeting and exceeding client’s needs
- Initiates and analyzes standard and custom monitoring requirements including title/tax update, insurance, , holdbacks, and lease-up requirements
- Initiates and analyzes standard and custom monitoring requirements including title/tax update, insurance, inspection, survey, permits, inventory controls, holdbacks, and lease-up requirements Initiates financial and collateral transactions based on customer request or loan document provisions
- Establishes and maintains servicing files including collateral release document preparation and monitoring, , letter of credit issuance
- Assimilates and analyzes information on low to moderate complexity loans and monitors disbursement controls on bank’s system of record, including borrowing base transactions
- Assist Manager in facilitating cross-training opportunities for growth and development of employees
4
Experience For Trust Client Sales & Service Officer Resume
- Promote sales referrals by demonstrating leadership and modeling the sales culture
- Provide information to the public regarding parking regulations and facilities, and the locations of streets, buildings, and points of interest
- Thorough knowledge of the methods and materials used in baking and cooking activities in an institutional kitchen
- Subject Matter Expert for all things related to the KYC process, training and reporting
- Supervises detainees specifically assigned to Food Services by monitoring and directing them in food preparation, cleanup and sanitation in the kitchen
- Conduct pre-hearing and post hearing interviews
5
Experience For Branch Service Officer Resume
- Highly proficient in all aspects of Salesforce to include running reports and analyzing data
- Supervises detainees specifically assigned to Food Services by monitoring and directing them in food preparation, cleanup and sanitation
- Act as the single point of contact for the division on all things related to the Know Your Customer (KYC) process, training and reporting
- Identify process improvements for producing a safer environment and improving customer satisfaction
- Supervises inmates specifically assigned to Food Services by monitoring and directing them in food preparation, cleanup and sanitation
- Maintain and fixing systems by exchanging components or PCB’s
- Work with supply chain organization and forecasting to ensure parts availability and delivery performance meeting customer requirements
6
Experience For Operations Service Officer Resume
- Main contact (external/internal) for 'on-wing' engine maintenance activities and the technical/logistical planning of these at worldwide Service Centres
- Responsible for medium-term planning of maintenance activities for the engine fleet, taking into account the availability of capacity at the Service Centres
- Project management, accounting and budgeting procedures
- Abilityto complete strenuous hands-on training in self-defense, arrest techniques,handcuffing, defensive tactics, pepper spray use, and CPR
- Simple Cash Management, Deposits Product Knowledge and Fulfillment (Working) Commercial Lending Product Knowledge (Basic)
- Fluent English speaking and writing proficiency
- Considerable knowledge of the methods and materials used in baking and cooking activities in an institutional kitchen
- Considerable knowledge of the methods and materials used in baking and cooking activities in an institution kitchen
7
Experience For Specialized Service Officer Resume
- MCCRM, Touchpoint Teller and Systems Traning and new account opening
- A highly empathetic and supportive approach to dealing with customers, possessing the ability to be friendly yet professional
- Knowledge of Arizona Worker's Compensation claims processing procedures and the administrative hearing process
- Works with Branch Manager to achieve customer service targets Performs all customer transactions including sales transactions
- Utilizing inmates, construction staff or outside contractors, the Business Service Officer I (BSO I) shall perform and manage building and grounds maintenance, including analyzing and making recommendations to executive management for modifications of facilities
8
Experience For Sales Service Officer Resume
- Working knowledge of RPM considered an asset
- In-depth knowledge of mutual fund industry, including product knowledge of account types and its functionality considered an asset
- Assist Manager with the implementation of customer acquisition campaigns and monitoring referrals from operations staff
- Take necessary enforcement action in the case of lost, stolen, borrowed, or counterfeit parking permits
- Champion KYC functionality while assigning CSSOs as required- but be able to assist where needed to ensure completion of the KYC
- Review administrative errors or other documents being prepared for submission to Central Office for consideration
- Maintain secure facilities by ensuring various doors are locked as required
- Unlock facilities upon receiving proper authorization
9
Experience For Service Officer Fleet Planning Resume
- Issue citations for violations of Medical Center parking regulations
- Help Achieves volume and revenue goals via relationship deepening
- Grows the number of new account relationships via conversion of branch walk-ins, customer referrals, marketing leads
- Processes insurance claims, including total loss and replacements
- Provide On-Call support for ongoing AOG events
- Support Spares order administration and ensure timely delivery of spare parts to customers including follow up of logistic flow
- Secure the building to avoid theft and property damage throughout the UMFA. Apply preventive measures to insure possible hazards are minimized
- Assist the Fire Department by answering fire alarms and unlock buildings and barriers to permit entry
10
Experience For Service Officer, REC Services Resume
- Drive and attitude to deliver under challenging circumstances
- Rules, regulations and operating procedures
- Basic statistical and data gathering techniques
- Work and act independently requiring self-initiative as well as work as part of a team
- Follow and keep up to date on all university, state and federal laws and guidelines regarding fiscal management and procedures
- Interpret ALJ case management transaction histories, providing guidance on complicated transaction scenarios; and
- Dual direct reporting to: Division Business/Service Officer and Regional Director
List of Typical Skills For a Service Officer Resume
1
Skills For Administrative Service Officer Resume
- Proven experience in a customer facing Bank/Retail environment
- Proven experience in coordinating projects
- Self-motivated with organisational and communication skills
- Basic computer skills required, and proficiency with Microsoft Outlook
- Accreditation in Telephone Skills/Etiquette courses would be an asset
- Prioritizing and working independently on projects
- Demonstrated proficiency in developing and providing training on complex benefits related topics
2
Skills For Technical Service Officer Resume
- Client facing experience in the banking industry, preferably with high net worth clientele
- Demonstrated independent decision making and problem solving ability
- Develop complex training material and provide effective issue specific training to staff and warriors
- Establish maintain effective working relationships
- College graduate or above with 1-2 years’ work experience in banking industry
- Drive for results and experience with building relationships, collaboration and team work
- Extensive experience with opening new customer accounts
- Experience in managing call centers and large teams of employees
3
Skills For Public Service Officer Resume
- Typically requires 3+ years of experience and increasing levels of responsibility within branch operations
- With banking experience for 1-3 years
- Accounting experience
- Good knowledge and understanding of the business unit’s key products and services, processes and controls for bill payments
- ITP quoting for raw materials and finished goods
- Experience interacting with the public in a professional capacity
- Maintain and update all WWP intranet electronic tracking systems and demonstrate a high accuracy outcome
- Provide mentorship and training to less experienced service officers
- Assists the manager in maintaining high level of good client relations
4
Skills For Trust Client Sales & Service Officer Resume
- Client and process orientation, professionalism, proactive and strong client focus
- Experience with judicial case management systems; and
- Job-related experience
- 2 – 3 years experienced in General Service at Factory
- Level of education and years of experience
5
Skills For Branch Service Officer Resume
- Establish good working relationships with inmates
- Enthusiastic individual who demonstrates the ability to work in a high volume, fast paced environment
- Experience with policy research and development
- Similar experience in higher education
- P2 - 3 yrs Requires practical knowledge of job area typically obtained through advanced education combined with experience
- Engages with customers in the branch lobby to ensure a high quality customer experience
6
Skills For Operations Service Officer Resume
- Assist Manager to ensure consistent and exceptional experiences are provided to foster customer retention
- Skill in the use of unarmed self-defense tactics, batons and emergency equipment
- Skilled in the use and care of firearms and proper restraint methods and techniques
- Make quick, effective and reasonable decisions in emergencies and take appropriate action
- Successfully demonstrate the ability to provide quality mentorship to junior benefits team members
- Airline commercial experience, preferably with customer services exposure and fare calculations
- Excellent spoken and written English and Chinese. Knowledge of Mandarin is desirable
- Assisting in the training of staff and detainees during orientation and training programs
- Establishing and maintaining relationships with other agency’s employees, representative of other governing entities, and private industry
7
Skills For Specialized Service Officer Resume
- Developing spreadsheets and creating statistical reports in order to analyze hearing data
- Ongoing communication and interaction with Onshore Banking Team/Indirect Business Banking Team via telephone, email, and fax
- Assisting in calculating food requirements and requesting supplies and equipment
- Handling sensitive matters including those of a confidential and/or legal nature
- Tracking agency performance metrics and developing reports
- Communicating information and ideas clearly and concisely both orally and in writing
- Making judgements regarding applicability of regulations
- Typing and keyboarding; and
8
Skills For Sales Service Officer Resume
- Working knowledge of Key’s lending policies, products, and systems and a general knowledge of deposit products and services
- Accounting and budgeting concepts
- Handling of FEMA related reporting’s like FCTRS
- Working knowledge of basic criminal attitudes and behavior patterns of persons in custody and factors underlying criminal behavior
- Performing moderately complex work involving the care and custody of detainees
- Monitoring all Refresh and New KYC statuses within the division; Ensuring on target completion within the field
- Preparing statistical and financial reports
- Preparing claims and supportive documentation
9
Skills For Service Officer Fleet Planning Resume
- Teaching methods and principles
- Working knowledge of Business Warehouse
- Working knowledge of IFFMan
- Outstanding attention to detail and ability to meet project deadlines
- Answering client queries via email, eSMSs, telephone and face to face
- Placing trades on various investment products (equities, mutual funds, bonds, options, structured notes, UITs, syndicates, etc.)
- Processing financial and non-financial transactions
- Working knowledge of various policies and procedures associated with the control and management of inmates
10
Skills For Service Officer, REC Services Resume
- Maintaining daily assignment rosters for detainee workers
- Partnering with advisors to provide proactive leads through daily BAU strategies , as well as assist with execution of advisors business development plans
- Working knowledge of standards & requirements as laid down in Local Authority (LACORS) and HHSRS regulations.People who applied for this job also applied for
- Working knowledge of standards & requirements as laid down in the Home Office Statement of Requirements Schedule 2
- Performs all phases of Central Office building security including key control and researching, analyzing, monitoring and maintaining facility alarm systems
- Patrol parking lots and the parking garage and inspect vehicles for parking decals, and issue parking tickets and tow violators when appropriate
- Supports the Branch Manager in team member activities for the Service Bankers including: interviewing, hiring and training
List of Typical Responsibilities For a Service Officer Resume
1
Responsibilities For Administrative Service Officer Resume
- Proven ability to prioritize and handle multiple tasks in high volume environment
- Enhanced knowledge and multiple years of experience in multi project management
- Assist Manager in leveraging workforce planning tools to optimize staffing
- Assist Manager in the training and coaching of staff
- MCCRM, Touchpoint Teller and Systems Training and new account opening
- Support NR Relationship Manager’s on the Field in handling their customer related queries
- Fulfills clients’ needs at first point of contact with incoming work received from Service Partners though various channels; paper; e-mail; fax
- Organizes and ensures applications are processed and remitted to appropriate offices during Bond campaigns
2
Responsibilities For Technical Service Officer Resume
- Prepare and review affiliate pricing reports on a quarterly basis for both resale and internal use
- Organizes pre-call plans and joint calls with the BBRM to bring in new business
- Assist Manager to ensure branch staff understands, has knowledge of and adheres to operating policies, procedures and regulatory requirements
- Knowledge of cooking time and temperature of various foods to ensure compliance with numerous regulations
- Maintain routine records regarding food service activities, etc
- Maintain routine records regarding the food service activities,
- Possess knowledge of banking products and services
- Governmental organizations, and State and Federal rules/regulations governing OEO
- Redress customer needs pertaining to cash, DDs, cheque deposits, general information
3
Responsibilities For Public Service Officer Resume
- Tact, diplomacy and judgement necessary in dealing with others
- Work under pressure and producing accurate results
- Sound technical capability, we are looking for an individual to provide exceptional advice
- A modern approach to improving the business and a willingness to accept change
- Co-ordinate diverse teams, including offshore teams
- Customer driven with a focus on providing exceptional customer service at all times
- Employees in this job who were hired on or before 03/29/14 are exempt from requirement to take/pass the typing test and physical agility assessment
4
Responsibilities For Trust Client Sales & Service Officer Resume
- Program rules, regulations and operating procedures
- Ensure sufficient availability of SUM material with relevant RR entities for planned 'on-wing' maintenance activities at Service Centres
- Admin support to order supplies & payment of Invoices etc.
- Awareness of the Bank’s Compliance policies, information Security and ethical standards, as detailed within Citigroup’s Code of Conduct
- Can identify opportunities to improve processes and assist the Business and it’s customers
5
Responsibilities For Branch Service Officer Resume
- Exposure to Guarantee’s (Bid Bonds, Performance Bonds, Financial Guarantees and Standby L/C’s) and related ICC publications
- Provide support of credit risk management through thorough underwriting, policy compliance and risk assessments on credit request packages to be submitted for co-approval or approved by Relationship Managers. Ensure packages are complete, accurate and thoroughly documented
- Ensure commercial banking relationships are fully developed, including specific efforts to serve retail banking needs of clients' owners/management/employees by partnering with Wealth Management Advisors, Private Bankers and Relationship Managers
- Create pitch books and marketing materials to communicate BB&T’s value proposition, position corporate capabilities, demonstrate industry expertise, share market knowledge/trends, present strategic ideas and ultimately generate revenue opportunities
- Support CMCBs/SSDOs in monitoring, maintaining, and updating sales activity, pipeline and other pertinent information using Bank’s contact management system and other processes
- Provide support of credit request risk management through thorough underwriting, policy compliance and risk assessments on credit request packages to be submitted for co-approval or approved by Relationship Managers. Ensure packages are complete, accurate and thoroughly documented
- Responsible to fulfill Requirement for Information requests for government agencies after a thorough investigation of clients Registered assets including Mutual Fund Investment Accounts
- Provides day to day administration support to Branch Network for Canada and Provincial Bonds
6
Responsibilities For Operations Service Officer Resume
- Ensures work is documented and tracked on various templates and applications with appropriate diarized dates for follow up and resolution
- Acts as Subject Matter Expert (SME) for Liability, Cash Management and Foreign Exchange products and services to deliver a "best in class" client experience by managing internal/external client expectation and delivering swift problem resolution
- Independently resolves internal/external client inquiries and investigations
- Management intervention only at the request of an RSO when in their judgment escalation is needed to address an unresolved conflict or an exception process approval is required Independently review daily Online Overdraft (OLOD) reports and contact clients as necessary to approve and process overdraft up to RSO authority limit
- Handling and processing of new account documentation in coordination with CGRO who are solely responsible of the completeness and sanity of the Account opening documentation before handing over to Operations
- Act as liaison between the Region’s complexes and various Business Units within the Firm including responsibility for business planning, analytics and reporting
- Partners with Branch Manager creating and achieving sales referral, service goals and customer service targets
- Accurately processing deposits, transfers, withdraws and other transactions
7
Responsibilities For Specialized Service Officer Resume
- Performs customer transactions and assists Service Bankers with complex transactions
- Officer-in-Charge in Branch Manager's absence
- Prepare and review GP reports for Oceania
- Provide import quotes to Account Managers which are reviewed every 6 months to ensure correct margins are maintained
- Maintain price increase reports for Commercial Director
8
Responsibilities For Sales Service Officer Resume
- Raw material analysis to be completed on an ad hoc basis
- Interfaces with lead generation resources and the BBRM to identify prospect opportunities
- Conduct an inspection of every family property within a WSO’s portfolio once per month; carry out low level maintenance tasks at these properties in accordance with the Low Level Maintenance training provided and send a copy of the inspection report to the Service Centre within agreed timescales
- General Understanding of asset based lending
- Where required, provide transport to SU’s moving through and into allocated portfolio areas
- Build strong links with local agencies and stakeholders to include but not limited to local authority Housing Standards/ Environmental Health teams, Home Office compliance inspectors, Voluntary and Community Sector groups, Health services, Education services, Local Authority, Police to maximise support and local information to Service Users
- Under the direction of the Manager, assist in the training and support of risk mitigation activities
- Branch Operations/Risk Management/Compliance
- Perform the role of the primary or secondary Branch Security Coordinator
9
Responsibilities For Service Officer Fleet Planning Resume
- Provide input to Manager on employee performance
- Sales Support Activities
- Provide technical advice and supporting the development of Guyana Country Strategy and the IIC’s multi-year Business Plans for Guyana in relation to climate action and sustainability, helping to identify and overcome relevant specific institutional and regulatory issues
- Support the IIC’s multi-year Business Plans for other countries in the Caribbean region in relation to climate action and sustainability
- Support the design and implementation of a portfolio of advisory services products and services and lead the business development efforts; identify and prioritize potential clients, according to IIC’s priorities
10
Responsibilities For Service Officer, REC Services Resume
- Visit every property within the portfolio at least once every month to check on the welfare of the Service Users; address any Service User incidents
- Liaise with the Technical Services Team to ensure defects are resolved within the timeframes as laid down by the Home Office Statement of Requirements (Schedule 2) and that the allocated property portfolio is maintained and available at all times
- Manage the Service User induction process to ensure all new arrivals are fully briefed and familiarised into the property and the local area including the compilation of all necessary documentation
- Support Service Users to ensure that they are referred into all necessary support agencies including Education (Nursery, Primary, Secondary & College), Health (GP, Health Visitor / Midwife, Mental Health Teams etc.)
- Manage and report all Service User related incidents, to ensure that timeframes are met and issues are resolved in line with the Home Office Statement of Requirements (Schedule 2)
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