Guest Service Officer Resume Sample
Bell Barrows
16585 Schmidt Crossing,
Houston,
TX
+1 (555) 286 0411
Work Experience
Guest Service Officer
07/2016
-
PRESENT
Philadelphia, PA
- Be the first and last face of the hotel
- Create memorable experiences for our guests through care and empathy
- Large volume of check ins and check outs on a daily basis
- Assist with guest enquiries and recommendations
- Perform guest check-in and check-out
- Replenish food & beverage
- Create memorable guest experiences by personalising each interaction
- Monitor and action emails
- Check all Regency Club arrivals and VIP's making sure reservations and profiles are correct
Education
Johnson & Wales University
2010 - 2015
School's Degree in Hospitality
Professional Skills
- Excellent computers skills, experience with Opera PMS is highly desirable
- Outstanding customer service skills with the ability to personalise the guest experience
- Pleasant personality, strong people skills
- Related experience and/or training; or equivalent combination of education and experience
- Well developed Computer Skills particularly in the use of MS Office, email
- Experience in Front Office Operations and/or Night Audit Experience
- Good computer, English skills
How to write Guest Service Officer Resume
Guest Service Officer role is responsible for communications, customer, interpersonal, opera, retail, training, security, reporting, insurance, software.
To write great resume for guest service officer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Guest Service Officer Resume
The section contact information is important in your guest service officer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Guest Service Officer Resume
The section work experience is an essential part of your guest service officer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous guest service officer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular guest service officer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Guest Service Officer resume experience can include:
- Engage the guest: Create a positive overall experience by providing genuine family style service to each internal and external guest
- To provide a efficient and welcoming check in and check out experience
- Previous experience in a hotel executive lounge
- Work experience in hotel operations
- Excellent knowledge of Opera & Reserve systems
- Relevant Front Office and customer service experience
Education on a Guest Service Officer Resume
Make sure to make education a priority on your guest service officer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your guest service officer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Guest Service Officer Resume
When listing skills on your guest service officer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical guest service officer skills:
- Good Computer Skills particularly in the use of MS Office. Knowledge of Opera/Fidelio desirable
- Skill in establishing and maintaining effective work relationships with staff and guest
- Data entry/computer skills/ ability to type 20 words per minute is required
- Cashiering experience is an advantage
- Experience in using the program Opera
- A passion for going above and beyond to deliver an exceptional 5 star experiences to our guests
List of Typical Experience For a Guest Service Officer Resume
1
Experience For Guest Service Officer Front Office Resume
- Co-operation with hotel’s Departments Housekeeping, Engineering, F&B etc
- Report regularly on happening to RDM/DOR and GM
- Attend training classes as per schedule
- In possession of an alcoholic drink
- An escort and transport fund for table fills slots and or banks. Provide security for money drops to include tables and slots. Provide escorts in sensitive areas for all non- gaming team members i.e.; maintenance, repair companies and or cleaning personnel
- Respond to disturbances and alarms and provide security for both guest and team members
2
Experience For Guest Service Officer Resume
- Assist with mail runs
- Provide mobile assistance to guests and Team Members when necessary
- Card & Dice Inspection
- Work any shift to include holidays and weekends
- Handle high stress situations with confidence and calm demeanor
- Review and update the Logbook
- Be smart, well groomed and maintain a friendly and cheerful disposition all the times
3
Experience For Guest Service Officer Front Office Resume
- Ensure the services are up to the required standard
- Smooth check-in / check-out procedures
- Check hotel situation, occupancy, functions, groups and VIPs
- Show fullest cooperation and respect within the team and other departments
- Is aware of the daily activities and has product knowledge of all the hotel facilities
- Able to work under pressure, self-motivated and fast learner
- Preferably multilingual profiles
4
Experience For Guest Service Officer Resume
- Proficient in Arabic language
- Maintain associate relations
- Age not over 30 years old
- Maintain a daily activity log
- Fully laundered uniforms
- Exellent in English
List of Typical Skills For a Guest Service Officer Resume
1
Skills For Guest Service Officer Front Office Resume
- Able to operate PMS/Realta or similar hotel PMS
- Previous Front Desk experience for a Luxury brand
- Relevant customer service experience in the same or similar role ideally within a 5 star hotel
- Experience as Front Office Agent is preferable
- 6 months experience in a hotel of comparable standards would be advantageous for the applicant
- To create memorable experiences and connections with our guests
- Well-organized with strong attention to details
- Relative Work Experience
2
Skills For Guest Service Officer Resume
- Trying to gain access to the Casino Gaming Floor
- Trying to purchase alcohol
- Patrol certain non-gaming areas of the building, providing visible assistance to guests and reporting anomalies to Security
- Provides family-style service to guests – answering questions and providing directions in non-gaming areas of the resort
- Be willing to work under changing schedules to adjust for fluctuating business demands
3
Skills For Guest Service Officer Front Office Resume
- Availability to work a rotating roster including early mornings, late evenings, weekends and public holidays
- Greet all arriving and departing guests by name
- Ensure that the standards of guest service are as set in the spa training manual are conducted as per the standard operating procedures
- To meet and greet all guests arriving and departing the hotel
- Full availability to work on a 7 day rotating roster including mornings, evenings, weekends and public holidays
- To assist the supervisor or assistant preparing detailed reports on any security related incidents occurring on company property
- Unrestricted Australian working rights
4
Skills For Guest Service Officer Resume
- Maintain guest history files on all existing guests
- Input retail and professional stock order shipment data into the software according to the So Spa standards
- Provide billing for appointment and package cancellations
- Process all retail sales and posting charges
- Identify to manager any posting discrepancies
- To handle guest enquiries and to be familiar with the hotel, Sydney and its surrounding areas
- Control access to hotel areas by asking guests to show room keys
- Control access to other areas such as employee-only areas and parking garages as needed
- FAMILY STYLE SERVICE: Employee is required to meet the following Service Standards
5
Skills For Guest Service Officer Front Office Resume
- Part with the guest: Give a warm, genuine, and signature family style parting comment to each guest
- Stand at casino boarding entrances/exit to welcome guests and to ensure those under the legal age (21 years old) to enter the casino floor are denied entry
- Request identification of any individual who appears to be under the age of thirty (30) years old based upon the following
- Work a 7 day rotating roster
- Is on the Casino Gaming Floor
- Discounted city parking
6
Skills For Guest Service Officer Resume
- Physically capable of performing the functions of the position
- Acceptable to licensure by both the State Gaming Commission and the Kansas City Police Department
- Maintain a high level of energy and take a proactive and strategic approach to dealing with team member and guests relations issues
- Complimentary accommodation at selected Hyatt properties worldwide (Terms and Conditions apply)
- Discounted accommodation rates for associates as well as friends and family
- Food and Beverage discounts at Australian-based Hyatt properties
- The ability to speak and write in Mandarin desirable
- Current NSW Manual Driver’s License
7
Skills For Guest Service Officer Resume
- Du bist serviceorientiert und hast stets ein offenes Ohr für unsere Gäste
- Das Team profitiert von Deinem selbstständigen Arbeiten und Deiner Entscheidungsfreude
- Unser Kundenbindungsprogramm ‘World of Hyatt‘ verstehst Du geschickt zu vermarkten
- Knowledge of German/Chinese language is an advantage
- Fluency in Arabic language
- Diploma / Qualification in Hospitality or Tourism Management
- Current Victorian Responsible Service of Alcohol certificate
- Sound knowledge of Opera & Reserve systems
- Work under pressure and as a team
8
Skills For Guest Service Officer Front Office Resume
- Knowledge of Opera highly desirable
- Fluent both in Korean and English
- Diploma/suitable qualification in Hospitality or Tourism Management desirable
- Assists with guest services in various areas of the hotel, such as reception, executive floor, communication center or concierge
- Maintain front desk with sales collateral, office supplies and promotional materials
- Work as part of the team to achieve department sales budgets and forecasts
- Achieve retail targets as a percentage of revenues
- Answer the telephone in a prompt friendly manner
- Introduce guests to the Spa Supervisor, advise all incoming guests of spa procedures, special instructions, additional available treatments and billing procedures
9
Skills For Guest Service Officer Resume
- Provide explanations of services provided and spa specialties
- Conduct butler service consultation and full fill guest profile form, if the Spa Supervisor is not available
- Observe and report – notify security of suspicious activity, policy violations, and emergencies
- Regular, predictable attendance in accordance with department policy
- Welcome the guest: Give a warm, genuine, and signature family style welcome to each guest
- Preferably German/French/Chinese speaker
- Diploma or Qualification in Hospitality or Tourism Management
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