Customer Services Resume Sample
Meaghan Heller
975 Kuvalis Drive,
Detroit,
MI
+1 (555) 571 1394
Work Experience
Customer Services Administrator
12/2016
-
PRESENT
Dallas, TX
- Make the process easy for our customer
- Previous investment experience in the financial services industry
- Regulatory knowledge of Superannuation, KiwiSaver or Unit Trust Products
- Act as the One Philips, multi-modality (Imaging Systems, Ultrasound, Patient Care Monitoring Solutions) primary point of contact to the customer for Philips service delivery at assigned account(s)
- Manage communications and flow of information; represent Philips across customer departments and organizational levels on a wide range of Philips initiatives and issues
- Displays cultural and political sensitivity as well as the ability to analyze complex situations in order to determine the influences and outcomes of individual decisions and the perception of the ongoing relationship held by the customer
- Drive timely identification and resolution of customer issues by utilizing technical support and escalation processes; responsible for keeping internal and external stakeholders involved and informed
Customer Services
05/2014
-
11/2016
Boston, MA
- Invoicing & Documentation generation
- Post Sales Services
- Bids & Tenders supervision
- Supervision of independent Bids & Tenders representative and general support of the process
- Team management & supervision
- Establish directions & objectives for the team as well as individual objectives for the members
- Leads Performance review process for members of his / her team
- Is accountable for establishing and maintaining Country specific SOPs (Standard Operating Procedures)
- Project work based on detected areas in need of improvement
Customer Services Assistant
01/2009
-
11/2013
Boston, MA
- Coordinate, facilitate, and participate in service, sales, project, and contract meetings, and PMG site visits
- Engage in regular, cross-functional, customer meetings to pro-actively review service delivery, and strategize opportunities for new or improved product and service solutions to meet future customer needs
- Effectively manage commitments and expectations of both Philips and the customer to ensure customer satisfaction as defined by the business and customer
- Maintain high quality oral and written communications with internal and external customers
- Define and document best practices for the Customer Services Relationship Manager role to support future business needs
- Provide customers and distributors with product information or direct them in the right direction for obtaining needed information
- Order Management / Core Process
Education
Everest University - Tampa Campus
2005 - 2009
Bachelor's Degree in Business
Professional Skills
- Strong attention to detail. Strong oral and written communication skills. Strong planning and organizational skills required
- Excellent communication skills, listening skills, and interpersonal skills. Team player
- Organizational skills, Time management skills & Communication skills
- Top time management skills with demonstrated ability to effectively manage and prioritize multiple assignments/tasks
- Skills - Excellent communication and customer service skills
- Demonstrated organizational skills for managing and prioritizing a diverse workload with multiple customers
- Experience leading / managing a team within a Service Delivery team; strong IT skills
How to write Customer Services Resume
Customer Services role is responsible for customer, interpersonal, computer, analytical, training, telephone, languages, english, leadership, basic.
To write great resume for customer services job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Services Resume
The section contact information is important in your customer services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Services Resume
The section work experience is an essential part of your customer services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer services position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Services resume experience can include:
- Multi-priority handling professional with excellent communication skills, both written and verbal presentation
- Demonstrate effective time management and organisational skills
- Identify skills and knowledge of team members and effectively manage their talent to achieve set
- Good influencing and interpersonal skills to collaborate and work with a diverse group of people to meet goals and objectives
- The ability to handle multiple priorities and demands in a professional environment with a strong focus on providing excellent customer service
- Strong influencing skills cross-functionally
Education on a Customer Services Resume
Make sure to make education a priority on your customer services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Services Resume
When listing skills on your customer services resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer services skills:
- Effective typing skills /data entry skills and the ability to update a CRM while talking to the client on the phone
- Good literacy and numerical skills enabling the postholder to shelve items in the correct order and to handle cash effectively
- Demonstrated problem solving skills, as well as continuous imporvement process skills
- Evidence of strong coaching and skills training
- People skills with ability to listen, empathize, and effectively handle challenging customers in a professional manner
- Proven customer service skills and strong team working across functional teams
List of Typical Experience For a Customer Services Resume
1
Experience For Customer Services Administrator Resume
- Strong leadership skills both independently and in a team
- Knowledge of products, customer, service, policies and procedures , Good computer skills
- Strong administration skills with a high level of IT literacy, especially Microsoft Excel
- Apply diplomacy, courtesy and strong communication skills in written and verbal communications
- Responding to and answering customer queries through chat/email quickly and effectively
- Basic Excel skills for reporting
- Collaboration and influencing skills to motivate and make the team work together
- Partner effectively with other internal departments to complete tasks and resolve customer issues, such as Receiving and Inventory Control
2
Experience For Customer Services Executive Resume
- Identifies and resolves semi-complex problems and applies problem-solving skills in order to deal with most situations
- Consults with customers on escalated issues and provides service to effectively resolve escalated customer issues
- Superlative oral and written communication and customer service skills
- Advanced level of IT and MS Office skills
- Work effectively as part of a team to achieve individual, team and departmental objectives, providing support to ensure agreed daily SLA’s are met
- Driver of change. A willingness to embrace change and ability to manage change effectively
- Effectively manage numerous and multiple tasks
- Knowledge of statistic and ability to apply math computation skills
3
Experience For Customer Services Specialist Resume
- High level of oral and written skills essential
- Proven success and experience in Supply Chain Management and/or Customer Related Environment
- Advanced level of IT skills (Outlook, word, excel, PowerPoint)
- Strong attention to detail essential to ensure the quality of work execution and user experience
- 1 – 2 years prior management/employee development experience required
4
Experience For Customer Services Assistant Resume
- Communicate both effectively and efficiently with both internal and external clients
- Communicate effectively across all key contacts
- Proven experience in Aerospace Technical customer care environment
- Proven experience in support services in the Middle East Region
- Two years customer service experience or equivalent work experience
- Demonstrates customer service orientation (empathizes with customers, asks effective questions, seeks to satisfy)
- Demonstrated experience in development of detailed design packages for construction and or fabrication
- Prior customer services experience would be an advantage
5
Experience For Customer Services Coordinator Resume
- Prior experience in a telephone based customer services role
- FMCG experience / sales experience an advantage
- Proven customer service experience gained in a Business to Business environment
- Developing effective working relationships with the team
- Demonstrating a strong work ethic and commitment to getting the job done
- Providing excellent customer service on behalf of Barclays
- Cleaning knowledge, and COSHH experience
- Delivering excellent customer service, to transform user support contact into positive user feedback on our commitment to service
6
Experience For Customer Services Supervisor Resume
- Working with functional colleagues to ensure the effective operation of the CSU administration areas
- Experience of managing multiple clients and customer processes including complaints/claims handling, problem solving, freight/shipment/PO management
- Experience maintaining databases and using database marketing
- A proven track record in running large, demanding and client focussed teams within the automotive industry, operating at a Senior Management level
- Maintenance of ‘good academic standing’ at Kettering university
7
Experience For Customer Services Team Leader Resume
- Experience in solution selling and selling maintenance services (essential)
- Strong in managing exception handling
- As required participate in testing and certifying the effectiveness of controls on a regular basis
- Skill in operating a personal computer to perform data entry and retrieval tasks and perform word-processing, spreadsheet or other functions as required
- Excellent in writing and communicating
8
Experience For Customer Services Rep Resume
- Experience of working in teams in a customer facing, high service standard industry
- Skilled at creating and maintaining project management documentation (MS Project or equivalent)
- Address customer enquiries, requests and complaints in a professional and effective manner and complying with the standards of treating customers fairly
- Demonstrate a welcoming and smiling demeanor
- Operate within budget and contribute to the overarching Annual Operating Plan (AOP)
- Experience of working with third-party suppliers, including contract negotiation/management
- An understanding of the book publishing industry and the customer experience journey
- Demonstrable experience in forecasting short-term and long-term resource planning
- To operate a central ‘Bridge’ function handling library calls as necessary
9
Experience For Customer Services Account Manager Resume
- Have work experience in a corporate environment (ideally in a financial products role) dealing with Collections and Customer Services
- Possess a strong 'can do' attitude and be willing to learn additional tasks outside of their remit
- Retail Banking administration experience
- Experience in managing people and performance (essential)
- Good understanding of company procedures
- Good understanding of Siemens products
10
Experience For Agent Customer Services Resume
- To provide a consistently high quality customer service ensuring a seamless experience at all contact points
- Provide clear risk and contingency planning prior to ERP go live
- Ensure the efficient, effective and compliant processing of business transactions
- Experience providing customer service over the phone (preferable)
- Have a solid understanding of commercial aspects of project management
List of Typical Skills For a Customer Services Resume
1
Skills For Customer Services Administrator Resume
- Advanced analytical skills and Commercial Skills
- Demonstrates strong computer skills with proficiencies in Microsoft Office and the internet. Ability to quickly learn proprietary software
- College level coursework and demonstrated ability to coordinate multiple projects simultaneously, manage time effectively, and prioritize tasks
- Skill in planning and setting priorities; skill in achieving efficiency
- Skill in effectively communicating ideas verbally and in writing to diverse audiences
- Evidence of complex query solving skills, still knowing when to escalate
- Proven customer service skills and understanding of: Excel, JDE, SAP ordering systems, project management
- Excellent customer care skills, enabling the postholder to provide a high standard of service to all age groups and communities
- Effective interpersonal skills with people at all levels, including ability to use tact, diplomacy and persuasiveness
2
Skills For Customer Services Executive Resume
- Excellent planning and organisational skills in order to meet required deadlines
- Good and confident communication/interpersonal skills are required for dealing with all levels of internal/external customers
- Strong analytical, strategic and problem solving skills. Able to analyze, determine root cause and resolve customer issues
- Excellent organizational and leadership skills with a problem-solving ability
- Strong oral, written and interpersonal skills including courteous telephone etiquette
- Demonstrated ability to set priority and strong attention to detail in a rapidly changing environment
- An analytical thinker with excellent problem solving skills
- Strong people skills for building relationships with colleagues at all levels
- Solid MS Office skills – advanced level Excel
3
Skills For Customer Services Specialist Resume
- Excellent leadership, management and organisational skills
- Good computer literacy, sound numerical and verbal literacy skills
- Excellent Interpersonal & Written Skills
- Able to communicate well with others and strong interpersonal skills
- Excellent interpersonal skills in order to be able to deal positively with dissatisfied customers
- Good communication and time management skills; able to deliver and perform under pressure
- Operate basic office equipment and utilize proficient computer skills
- Communicate effectively with all staff and provide them with the necessary information to provide excellent customer service
- Effectively prioritize multiple tasks within deadlines
4
Skills For Customer Services Assistant Resume
- Strong Communication skillset
- Proven methodological skills
- Good IT and Computer skills
- Strong interpersonal skills (e.g. communication)
- Excellent interpersonal and written skills, and ability to communicate clearly, both verbally and via email
- Good telephone etiquette skills
- Knowledge of products, customer, service, policies and procedures Good computer skills
- Strong analytical skills and ability to perform complex analysis
5
Skills For Customer Services Coordinator Resume
- Excellent communication skills both verbal and written in English in addition to local language
- Strong written and verbal Chinese (Cantonese) and English communication skills
- Possesses strong organization skills and the ability to meet deadlines
- Excellent telephone and communication skills -Thai and English Languages
- Able to demonstrate customer care skills
- Solid telephone etiquette skills
- Demonstrates the ability to work effectively on teams to accomplish group objectives
- Solid computer skills with efficient, accurate use of a computer for data entry, documentation, and the ability to navigate within multiple systems
- Native FRENCH, excellent English language skills, proficient in at least one other language Spanish/Portuguese/German
6
Skills For Customer Services Supervisor Resume
- Excellent communication and interpersonal skills;
- Demonstrated successful relationship management skills across various backgrounds and organizational levels
- A communication expert with excellent communication skills, both verbal and written
- Experience: Six years of prior work experience with two of those years in a supervisory role
- Proven customer service skills in the FMCG environment
- Good communication and presentation skills. Ability to communicate at all levels with internal and external stakeholders
- Excellent people management skills, ability to mentor and coach a team
- Strong IT skills, particularly in Word, Excel, PowerPoint and Outlook
- Excellent communication skills, both written and verbal with polite telephone manner
7
Skills For Customer Services Team Leader Resume
- Able to effectively prioritise workload under pressure
- Excellent communication skills, both written and verbal; languages other than English are a plu
- Possess strong numerical skills and be proficient in the use of MS Word, MS Excel, and MS Outlook
- Handling customer queries effectively, including incoming telephone calls and correspondence
- Answering enquiries and either addressing these effectively or referring to appropriate person
- Mentoring/coaching skills; motivates others
- Building strong & positive relationships with other internal teams including Despatch, Goods In, Export, Accounts and Sales
- Understanding of the superannuation industry and legislation with 2-5 years demonstrated experience
- Working effectively with other teams and departments
8
Skills For Customer Services Rep Resume
- Working effectively with other teams and departments
- Liaising with customers, onshore and offshore colleagues with professional communication skills
- Develop strong working relationships with customer personnel through good communication and supporting on site visits
- Experience leading people or equivalent experience training
- Demonstrated knowledge of ORCA system (i.e. experience selling or loading funds on orcacard.com or orcacard.biz)
- Operated at a Senior Management level and experience in embedding new ways of working into operations
- Leadership skills and people management (at least 2 years of leading a high performing team)
- Organisational and planning skills / attention to detail
9
Skills For Customer Services Account Manager Resume
- Relevant experience in handling Customer care experience and
- Provides a quality service by maintaining high professional standards in order to effectively resolve complex customer issues
- Take part in career development and skills training sessions
- Oral and written communication skills with ability to explain complex ideas at a level appropriate to the audience using ideas/terminology to ensure customer
- Telephone customer service experience and/or outbound telemarketing experience
- Serve as specialty resource to the Customer Service Department, contact handling skills, etc
- Computer skills, including the Microsoft Office suite
- Problem solving skills
- Intermediate knowledge in Microsoft Office with advanced typing skills
10
Skills For Agent Customer Services Resume
- Computer skills’, including internet navigation and various office applications is required
- Conflict resolution skills - Able to handle complaints; settle disputes, grievances and conflicts through negotiating with customers and internal departments
- A strong customer focus and a commitment to delivering ‘EXCELLENT’ service
- Problem-solving and diagnostic skills for issue analysis and cause and effect for issue resolution
- Proven experience with Microsoft Office Suite including Office365
- Have clear communication skills (verbal and written) and sound problem solving abilities
- Experience in developing effective teams and people
- Experience of working in a digital environment with a focus on customer experience
List of Typical Responsibilities For a Customer Services Resume
1
Responsibilities For Customer Services Administrator Resume
- Effectively build and sustain strong Alamodome corporate partner and corporate partner agency relationships
- Maintaining working relationships and providing excellent customer experience to internal and external clients
- Pecific healthcare and/or systems-related experience including 10+ years managerial experience
- To ensure the Customer Services Department is working as efficiently and cost effectively as possible within an agreed budget and on a 24x7 basis
- Exceptional time management, interpersonal and organisational skills
2
Responsibilities For Customer Services Executive Resume
- Exceptional organisational skills and the ability to work both independently and within a team
- Prior experience in a customer facing role
- Numerical, Analytical and presentation skills, with ability to use MS Office applications Essential
- Previous Project management skills (advantageous)
- Proven experience as a call center manager or similar position
- Multitask and work independently as well as effectively within a team environment
- Quantitative and qualitative research skills (e.g., report design, survey development, program assessment, data analysis and interpretation)
- Multi-lingual skills beneficial
- Keen to learn new skills and stretch into new areas outside of comfort zone
3
Responsibilities For Customer Services Specialist Resume
- Proven experience of working with Pastel Evolution (essential), Bookmaster and Oracle (or similar)
- Upply Chain experience with specific customer service experience in FMCG or relevant industry
- Educated to A/NHD Level or equivalent is desirable but a good track record of service experience could suffice
- IT skills and PC familiarity with a particular emphasis on spreadsheets
- Prior experience in a telephone based customer services/sales role
- Fluent in spoken and written skills in at least one of the other 3 languages (Japanese, Korean, Chinese) is mandatory on top of English
- Demonstrated ability to operate constructively in a team environment
4
Responsibilities For Customer Services Assistant Resume
- Demonstrated ability to take initiative and operate both independently and as a team member
- Proven experience and knowledge of Customer Services process, delivery, transformation and best practice
- Speak and write effectively in English & Spanish
- Prior customer service experience in a call center
- Proven experience in IT Operations processes and ITIL
- Proven experience in end user support
- Application of Technical / Sector Skills and Knowledge
5
Responsibilities For Customer Services Coordinator Resume
- Handling container consolidation for seafreight cargo and processing MPI related documentation
- Understanding of commercial environment in which the services operate
- Good understanding in working of Mining Equipment (eg. Crushers and Mills/Conveyors) Advantageous
- Previous experience and understanding of Freight Forwarding and Shipping process
- Experience working in a customer facing or customer focused role
- Schedules and validates completion of staff training events to ensure staff members are given the appropriate level of training
- Experience working in a challenging, service-driven role
6
Responsibilities For Customer Services Supervisor Resume
- Confidence with multi-tasking and prioritising work independently
- Ensure the efficient, effective and compliant processing of business transactions including but not limited to
- Continuously update related skill and knowledge, pass the business training and testing
- Relevant experience supporting large, commercial manufacturing programs
- Proven creativity and initiative in nurturing long term relationship with clients
- Demonstrable experience in succession planning of team members
7
Responsibilities For Customer Services Team Leader Resume
- Experience in working in a fast pace environment
- Refer or resolve concerns or complaints by conducting thorough research of situation and the most effective resolution
- Meet with Director as requested to assist with planning short and long term business objectives for the Customer Experience Teams and Homecare Homebase
- Experience in invoicing, stock and deposit management
- Lead, champion and sustain the journey of reinvigorating our external and internal customer experience
8
Responsibilities For Customer Services Rep Resume
- Previous experience of working in a Customer Services environment or similar
- Forge good long term relationships with existing and new clients and radically improve communication
- Recognize system and quality concerns contributing to poor customer experiences and communicate / take actions as appropriate
- Develop a good working knowledge of order management systems and all relevant processes to assist with orders, registrations and other daily tasks
- To prepare and cooperate with internal and external agents to process shipping documents, export/import documents, etc
- Business experience of equity trading is preferable
- Standard Mandarin speaking, good oral & written English and Mandarin
- Assists with placing Open Record Requests in a priority folder for legal staff and Director, as needed
- Experience using search engines to find information on the internet
9
Responsibilities For Customer Services Account Manager Resume
- Contribute to a strong and enthusiastic team-working environment within the Supply Chain team
- Proficient in MS Office, Outlook (Email) and experience is using an MRP/ERP system
- Experience in a customer service or sales and marketing environment
- Experience of working with Pastel Evolution, BookMaster, Pastel and Oracle
- Experience of working with Pastel Evolution or similar programme is essential
- Standard Cantonese speaking, good oral & written English
- Previous experience of administration and delivering a high level of customer service; particularly on the phone
- Experience of leading Customer Service operations internationally
- Customer facing experience in wholesale spirits or Brand Company
10
Responsibilities For Agent Customer Services Resume
- Experience of selling luxury or specialist products
- Good working knowledge of Microsoft Word, Excel, Power Point
- Working experience in Logistics, Procurement, Supply Chain, ideally for an FMCG or Food Production Company
- Experience in dealing with a wide range of queries
- Experience of working in accordance with policies and procedures is essential
- Excellent telephone manner and able to deal with a fluctuating volume of telephone calls
- Operate as part of the Business Unit’s Senior Management Team, advising on best practice from a customer perspective
- Experience of reporting within a management audience
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