Customer Services Representative Resume Sample
Cole Hahn
351 Schumm Corners,
Phoenix,
AZ
+1 (555) 890 6496
Work Experience
Senior Customer Services Representative
04/2016
-
PRESENT
Chicago, IL
- Provides customer service to students, faculty, staff an external customers. Meets customer needs, offers options, resolves problems and follows up with customers. Maintains a professional, friendly and helpful demeanor
- Uses information systems to input data, maintains databases, performs research for projects or issues, generates reports
- Identifies and prioritized problems and issues related to the service area. Performs research, offers solutions, options and strategies. Tracks problem status until resolution is achieved. Maintains close contact with customer to give updates on progress toward resolution of issue or service request
- Handles routine inquiries regarding accounting transactions and payroll deduction inquiries
- Accountable for ensuring customer’s web-based purchasing systems’ requirements are being fulfilled
- Provide proactive and continuous feedback to the customer on order status throughout the production cycle in anticipation of customers’ needs
- Working within a ‘Lean’ environment
- Leads seamless, delightful, and superior welcome, workday, and departure experience for all
Customer Services Representative
12/2012
-
01/2016
Los Angeles, CA
- Works across teams to proactively communicate and prepare for all events, to anticipate and address concerns, and to ensure events operate without incident
- Process sales and order so that customer orders are dispatched, invoiced, and paid accurately and on time
- To maintain daily sheets of orders, approvals and dispatch
- Receive technical pack from particular RBO
- Co-ordinate with GPD for item approvals and setup
- Send sample to customers for approval, received from GPD
- After approval, contact to factory /factory team sales for the placement of RBO item.
- Receive purchase order from factory
- Coordinate with graphics department and send the layouts to customer for approval to proceed bulk
Premium Customer Services Representative
03/2010
-
06/2012
New York, NY
- Co-ordinate with production, planning and supply chain for raw material availability
- Upload variable data on our online system as per order form received from customers
- Release Batch customer online orders
- Book orders in ORACLE system and get sales order number
- Meanwhile send Performa invoice to factory as a confirmation that we have preceded the order in production
- Follow up the production status with PPC/Production department until product dispatched
- Send dispatch details to customers, along with tracking number (if any)
- Handle complaints of customers and co-ordinate with QC and production to rectify the issue
Education
Kent State University - Stark Campus
2005 - 2010
Bachelor's Degree in Computer Science
Professional Skills
- Analytical Skills, Good communication skills, Listening skills
- Strong data entry and organizational skills. Detailed oriented and good follow-up skills
- Excellent listening, communication, and organizational skills as well as strong computer
- Strong customer service and excellent call handling skills
- Strong computer and verbal communication skills, including experience with a CMMS
- Excellent interpersonal and communication skills including empathetic listening and a warm and caring telephone voice
- Strong IT skills including working use of Microsoft excel and data interpretation
How to write Customer Services Representative Resume
Customer Services Representative role is responsible for customer, computer, interpersonal, english, basic, software, email, microsoft, organization, communications.
To write great resume for customer services representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Services Representative Resume
The section contact information is important in your customer services representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Services Representative Resume
The section work experience is an essential part of your customer services representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer services representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer services representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Services Representative resume experience can include:
- Answer internal and customer enquires on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately
- Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints
- Use databases or other computerized systems to maintain up-to-date customer records; to track the status of orders and deliveries to generate sales reports and statistics
- Excellent interpersonal and communication skills with an ability to build a good rapport with customers over the phone
- Good communication skills & Strong sense of responsibility
- Excellent organisational, communication and team working skills
Education on a Customer Services Representative Resume
Make sure to make education a priority on your customer services representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer services representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Services Representative Resume
When listing skills on your customer services representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer services representative skills:
- Customer facing experience or equivalent training/education to provide the necessary knowledge and skills
- Excellent influencing skills to achieve a positive impact
- Excellent relationship building and communication skills, (both verbal and written)
- Good IT skills, a working knowledge of SAP would be beneficial
- Effective problem solving skills needed to provide solutions for inquiries
- Excellent communicator and influencing skills
List of Typical Experience For a Customer Services Representative Resume
1
Experience For Senior Customer Services Representative Resume
- Excellent writing skills (French and English)
- Have strong customer service experience (especially phones) and a proven ability to meet performance standards
- Excellent communication skills with the ability to train employees
- Strong computer skills- Microsoft Office Suite, Order Entry, ERP systems, CRM
- Work effectively as a member of the Customer Services team to deliver excellent customer service
- Using verbal and written communication skills, to prepare and deliver presentations when required
- Liaising effectively with contacts across the total supply chain
- Apply sound judgment and decision-making skills in dealing with a variety of issues
2
Experience For UK Customer Services Representative Resume
- Relevant work experience in Supply Chain/Customer Services or relevant customer facing experience
- Report writing skills and the ability to construct professional customer correspondence
- Proven effectiveness in helping teams achieve
- Excellent commercial awareness with experience of working within a FMCG or related environment
- Provide service to agent and customer with excellent interpersonal and communication skill
- Shows accuracy and balancing skills by maintaining a balancing rate of 90% for six consecutive months
- Effectively present information and respond to questions from groups of managers, clients, and customers via phone,
- Grade 8 – two years sales experience and proven high performance
- Work effectively with other staff members and volunteers
3
Experience For Premium Customer Services Representative Resume
- Contribute effectively to all team meetings
- Building excellent collaborative relationships with both customers and the sales teams
- One year clerical experience in areas such as accounting, typing, filing, record keeping, data entry
- Previous experience of performing customer-facing roles in demanding service environments
- Experience in interpreting testing procedures is advantageous but not essential
4
Experience For Technical Customer Services Representative Resume
- Ensure an excellent understanding of all product, brands, phasing and categories
- Experience of acting as a support function requiring a high level of collaborative dialogue with functional management
- Provide regular evidence in the form of working examples for all Level 1 competencies
- The ability to manage multiple projects and changing priorities
- Proven track record of working in a Customer Service role
- Good Grammar and Spelling required
- Knowledge/Experience with shipping and logistics
- CSR IB: One year experience in general clerical, cash handling or customer service
- CSR IC: Three years experience in general clerical, cash handling or customer service
5
Experience For Securities & Funds Services Customer Services Representative Resume
- One year experience in use of automation equipment or word processing and spreadsheet software
- Work with multiple tasks and changing priorities
- Experience of looking after a Brand
- Strong commitment to providing a first-class service to customers
- Experience in a maintenance environment and has an understanding of how it functions
- Some experience of working in a Customer Service role
- Analyze information, identify issues, make judgment based on experience and company policies is a key requirement
- Strong attention to detail and an ability to work in a fast paced environment
6
Experience For RCM Customer Services Representative Resume
- Demonstrate a very high level of numerical accuracy
- Excellent knowledge of MS Office and SAP
- At least two(2) years of customer service experience
- Deal with customer complaints in a timely & effective manner
- Serve as an effective liaison between customer needs and the company-s operational capabilities
- SAP and FMCG experience is preferable
7
Experience For Pensions Customer Services Representative Resume
- Customer Services experience preferably in a highly regulated environment
- Good knowledge of SAP or other ERP system to log customer queries
- Ensure effective communication with Finance in relation to certificate issue for “debtor” clients
- Experience in insurance business or service sector
- Receive, prioritise and process new customer applications and existing client quotations/recalculations
- Excellent communicator with the ability to build relationships at all levels with customers and colleagues
- Process orders received by fax, e-mail and telephone prior to 4 pm
- Highly responsible with very strong sense of ownership
- Basic salary of £17,500-£19,000 (dependent on experience)
8
Experience For DFW Premium Customer Services Representative Resume
- Basic salary of £19,000 -£21,000 (dependent on experience)
- Handle high volume calls, operate network computer and telephone systems
- Two (2) years’ of customer service experience in a call center environment
- Experience in a Customer service, supply-chain or other relevant function
- Well organized, preferably with experience in busy customer service dept
- Experience in credit, customer services, collections, financial statement analysis or a related discipline
- Excellent contract knowledge in Animal Nutrition industry
9
Experience For Customer Services Representative, Radisson Resume
- Lean Six-Sigma experience ; familiarity with 5S concepts
- Excellent knowledge of the products
- Skill in the use MS Word, Excel and Outlook
- : Up to two years general experience
- Demonstrate initiative and enthusiasm with an ability to learn quickly
- Customer service experience in a contract service industry
- Experience within a Commercial environment would be highly regarded
- Raising events (portering, cleaning, lighting and air conditioning requests)
- Processing of customer orders and quotations, including schedulingdispatch dates, order entry and controlling the release of non-calendar picknotes
10
Experience For Biller / Customer Services Representative Resume
- Monitoring the operation is proceeded without disobeying company policy as well as evaluating the profit figure
- Participating in process improvements and demonstrating flexibility in performing tasks outside the designated work patterns
- Keeping and maintaining records of all orders and relevant documentation for easy reference and auditing purposes
- Applying payments and cheques to existing contracts
- Working with local cash management banking partners
- Reviewing and monitoring bank statements for deposits and transfers
- Processing incoming orders and invoices
List of Typical Skills For a Customer Services Representative Resume
1
Skills For Senior Customer Services Representative Resume
- Excellent Customer Service Skills and telephone etiquette putting the customer first
- Strong organisational and judgement skills required
- Excellent written and verbal communication skills and can manage cross functional relationships
- Also required are demonstrated organization, interpersonal communication and basic computer skills
- Strong written and oral communication skills in English & Bahasa Indonesia
- Strong business correspondence skills
- Good written and oral communication skills in Thai and English
2
Skills For UK Customer Services Representative Resume
- Good knowledge of LINUX/UNIX Skills
- Organizes the workspace, prioritizes activities and manages time effectively to achieve goals
- Interpersonal Skills: Focus on solving conflict not blaming. Remains open to others’ ideas and flexible to change
- Prior experience in one or more of the following: Medicare, Medicaid, health insurance, geriatric population and or utilization/care management process
- Cope effectively with change, risk and uncertainty
3
Skills For Premium Customer Services Representative Resume
- Prior airport experience would be an advantage
- Communicate effectively in both spoken and written English and French
- Previous call center customer service experience, medical and / or medical terminology experience
- Works effectively with office systems, especially those required to organise large amounts of paperwork and correspondence
- Communicate effectively with other departments to monitor transportation issues and escalate problems as per the escalation procedure
- High level of written and oral communication skills,
- The ability to multi-task, with above-average computer skills and digital awareness
- Experience working as part of a customer support team, supporting colleagues and promoting excellent team spirit
4
Skills For Technical Customer Services Representative Resume
- Demonstrable problem analysis and problem solving skills
- Enthusiastic, positive demeanor, and professional customer service skills
- Language skills in Italian or Spanish are highly desirable but not essential
- Working experience in a managed care environment
- Parking is available on site, and near to good transport links
- Enhance service experience by exercising professionalism and empathy when dealing with each individual customer varying needs and demands
- Experience with handling difficult and demanding customers
- Previous experience in a Call Center and Telemarketing setting
5
Skills For Securities & Funds Services Customer Services Representative Resume
- Data capturing experience and customer liaising
- Possess of time management, negotiation skill, complain handling and problem solving ability
- Experience working in a customer services or account executive role gained within a business to business environment
- Excellent attention to detail and accuracy entering data
- Experience using Enterprise One (E1) is ideal but not essential
- Good working OS knowledge of Linux & Windows
- Good understanding of database and SQL
- Build strong business relationships internally and externally through service responsiveness, and applying customer and product knowledge
- Ensure goods are delivered timorously and with COA and batch samples
6
Skills For RCM Customer Services Representative Resume
- Experience in a Client Services and/or Customer Service role
- 2+ years of Customer Service experience within a Healthcare or Insurance Environment is highly desirable
- Previous experience in the credit industry
- Experience in an Inside Sales and/or Customer Retention role
- Strong working knowledge of SABRE
- Strong working knowledge of SABRE/QIK is required
- Demonstrates the company’s core ethical values of honesty,
- Manage multiple priorities whilst hitting deadlines, targets and KPIs
7
Skills For Pensions Customer Services Representative Resume
- Principles and techniques of effective communication
- Effective communicator at all levels, both verbally and written
- Accountability for Customer Service / Experience
- Sales & service oriented with a demonstrated ability to proactively listen, identify sales opportunities and solve problems
- Strong knowledge/functional use of Google (email, Drive, etc.)
- Good Knowledge on Storage technologies
8
Skills For DFW Premium Customer Services Representative Resume
- Proven track record in client support and relationship management (building and maintaining)
- Experience processing quotations and communicating them to customers
- Two (2) years’ customer service experience in a high call volume setting
- Strong understanding of product and technical information
- Good understanding of hardware platforms
- Good understanding of the Australian Privacy Act
- Experience in a sales team working with International customers
9
Skills For Customer Services Representative, Radisson Resume
- Experienced from Credit analyst, consulting, auditor, or relevant with financial industry
- Previous experience working in a busy telephone based role / department is essential
- To be proactive in doing investigations into scheduled dates priorto order entry
- Good understanding of supply chain
- Experience of, and ability to work with, Windows based software
- Knowledge of basic therapeutic diets and experience in hospital food service operations
- Good IQ & EQ
- Experience/exposure in Mid-range UNIX/Linux systems hardware maintenance
- Call centre experience, preferably within the finance industry or in B2B support environment
10
Skills For Biller / Customer Services Representative Resume
- Experience in the wholesale fashion industry in particular accessories and footwear
- Establish and maintain effective working relationships with supervising personnel and co-workers
- Provide excellent quality customer service and do everything possible to resolve matter to caller satisfaction, within client guidelines
- Basic computer experience is required
- Define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information
- Writing, editing, documenting and creating reports
- Interviewing, eliciting and gathering information
- Conveying and receiving instructions and being able to keep situations calm
- Obtaining, evaluating and responding to customer complaints in a timely manner
List of Typical Responsibilities For a Customer Services Representative Resume
1
Responsibilities For Senior Customer Services Representative Resume
- Demonstrated software technical experience (including virus and spyware cleaning, database management, etc.)
- Computer Skills (Microsoft; SAP)
- Calculate figures effectively, such as discounts, interest, commissions and proportions
- Listen and engage with customers to provide excellent levels of customer service in every interaction
- Demonstrate a professional telephone manner
- Work with sales to help define, establish, and setup effective and mutually profitable new programs
- Demonstrates knowledge of current industry trends or information relevant to Boston Scientific business
2
Responsibilities For UK Customer Services Representative Resume
- Maintains strong internal and external customer relationships
- Sustain good time and attendance record
- Investigating and solving customer enquiries/ problems promptly
- Producing written information for customers, often involving the use of computer packages/ software
- Communicating and coordinating with internal functional areas
3
Responsibilities For Premium Customer Services Representative Resume
- Recording details of actions taken during pre-defined meetings
- Generating sales leads by offering informed guidance on the product and associated services, with an ability to pursue and close out opportunities
- Working closely with Planning Team to ensure adequate inventory levels & highest levels of order fulfilment
- Ensuring all credit requests are received in written form from customer detailing BP, Invoice Number/Order Number, Patient Name etc
- Recording the billing-relevant data
4
Responsibilities For Technical Customer Services Representative Resume
- Understanding of implications of all relevant internal processes and procedures on stakeholders (logisctics,planning, execution,operations)
- Interviewing to extract pertinent information and listening via telephone in particular
- Reporting on the subsidiary’s past due results and recommends additions, deletions, and modifications to the Potential Credit Loss Report
- Logging all clients’ inquiries/requests/complaints on the system
- Reconciling accounts with payment discrepancies
5
Responsibilities For Securities & Funds Services Customer Services Representative Resume
- Supporting the field team to ensure that their accounts are kept up to date
- Assisting with general customer queries by phone and by email
- Making decisions on credit releases
- Communicating courteously with customers either by telephone, email, letter or face to face
- Processing orders, forms, applications and requests
- Keeping records of customer interactions and transactions
- Recording details of enquiries, comments and complaints
6
Responsibilities For RCM Customer Services Representative Resume
- Following the internal sales process to log, track and deliver customer enquiries
- Following up on customer requirements
- Taking phone calls from our internal and external customers
- Loading Faxed and emailed customer orders on to the internal database
- Chasing deliveries from Couriers
- Managing the order process of Domestic & Export Sales orders from Proforma to invoice
- Getting up to speed with the business, its products and the speed of growth
- Partnering with the other departments to achieve results
- Raising Purchase Orders to subcontractors
7
Responsibilities For Pensions Customer Services Representative Resume
- Working with sales/ customer support of technical through-life products
- Working use of a CRM tool eg. Microsoft Dynamics
- Understanding of end to end supply chain
- Understanding of UAE legal system
- Understanding of RB’s warehouse and dispatch operations
8
Responsibilities For DFW Premium Customer Services Representative Resume
- Responding to emails to the service desk
- Logging service desk requests
- Booking in contractors
- Meeting room requests
- Sending customer-s the company-s literature
9
Responsibilities For Customer Services Representative, Radisson Resume
- Ensuring where customers are on old or Cash In Advance that thecorrect Request dates are allocated to the orders
- Using systematic exact optimizer to combine the exact orders with lowest trim lost & ensure slitted rolls can be utilized sold to customers later
- Provinding feedback to customers on the out where necessary
- Answer phone calls (Parking Customer Services general phone line) regarding parking and parking permit options
- Critical thinking and using logic and reasoning to gather information
- Manage and track all incoming leads using CRM systems
- Thorough understanding of Internet technologies including browser basics
- Provide outbound marketing support as needed such as appointment setting
10
Responsibilities For Biller / Customer Services Representative Resume
- Proves competencies in bank operations by passing each of the following tests with a score of 85% or better
- Comfortable working in a fast paced environment performing a wide variety of tasks
- Creates “case management” files for outstanding queries to be follow-up and closed off via tracking system
- Occasionally attending regional sales meetings & delivering presentations
- Special projects as assigned (scanning, data analysis, running reports, etc.)
- Is a willing, contributing team-member within and beyond the immediate area of responsibility
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