Customer Support Engineer Resume Sample
Carmel Beer
717 Bertha Extension,
New York,
NY
+1 (555) 819 0997
Work Experience
Senior Customer Support Engineer
11/2015
-
PRESENT
Chicago, IL
- Respond to all customer issues, including doing on-call rotations. This includes directly interacting with the customers and/or working with other JP1 colleagues to identify the customer’s problem and develop a solution
- Develop and deliver technical trainings to global delivery partners as well as other TAC teams
- Utilize moderate to complex lab setups to recreate and solve problems
- Work with minimal supervision and exercise discernment within defined procedures to figure out appropriate action
- Experience in Cisco UCS Administration
- Significant years’ relative work experience
- Works for worldwide customers within his/her own team or with other Cisco teams to solve problems and enhance future products with limited supervision
- Provides technical consultation to other team members in his/her areas of expertise
- Effectively utilizes technical and customer relationship skills as well as databases of existing issues, debugging tools and lab simulations to analyse problems and identify solutions
Customer Support Engineer
10/2008
-
08/2015
Dallas, TX
- The position requires up to 35% travel
- Identify and report any personal quality or compliance concerns immediately to the Quality
- Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe
- Participate in continuous improvement activities by identifying and appropriately escalating
- Installation, de-Installation & planning activities for Hitachi products portfolio
- Microcode release updates Implementation & Planning
- Customer problem determination, data gathering, technical analysis and documentation of events
Customer Support Engineer Intern
04/2003
-
07/2008
Detroit, MI
- Drive cost out projects for Transmission, Clutch, and Commercial Powertrain Aftermarket product lines in North America, aligning the process with customer’s value added requirements; assuring resources are prioritized with program managers and the Commercial Powertrain leadership team
- Troubleshooting experience using wireshark or other protocol analyzer
- Your prior direct customer support experience is required
- Prior experience and knowledge of SAN environment including FCoE is also desirable
- The position requires an advanced level of English [B2] (additional languages are advantageous)
- Possess advanced troubleshooting skills (i.e. diagnosing and resolving computer related issues)
- The position requires good interpersonal skills and excellent oral and written communication skills in a formal environment
- The ability to work effectively with internal and external customers is essential
Education
St. Lawrence University
1998 - 2003
Engineer's Degree in Engineering
Professional Skills
- Proven problem solving, resolution and root cause analysis skills with excellent technical writing/reporting and procedural documentation skills
- Excellent verbal communication skills--these skills are essential for this engineering role as most of the work being done is through the phone
- Excellent interpersonal and communication skills (including writing skills)
- Strong analytical skills and problem solving skills, and familiar with support, bug fixing, and correction delivery processes
- Strong ability to work independently, multitask effectively, and exhibit strong influencing skills and customer orientation in an ambiguous environment
- Proven crisis management skills; Consultative communication skills
- Excellent verbal and written communication skills in English. Good skills in German advantageous
How to write Customer Support Engineer Resume
Customer Support Engineer role is responsible for customer, troubleshooting, technical, english, analytical, interpersonal, microsoft, software, basic, presentation.
To write great resume for customer support engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Support Engineer Resume
The section contact information is important in your customer support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Support Engineer Resume
The section work experience is an essential part of your customer support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer support engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Support Engineer resume experience can include:
- Good presentation skills, works in a structured way, basic project planning skills preferable
- Taking an active role in developing technical skills and soft skills required to maintain and enhance PerkinElmer’s value proposition to the customer
- Strong attention to detail, good communication skills, and tracking work at a micro level
- Good teamwork spirit, effective teamwork skills and willing to contribute to the team’s success
- Good prioritization and goal setting skills
- Take an active role in developing technical skills and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
Education on a Customer Support Engineer Resume
Make sure to make education a priority on your customer support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Support Engineer Resume
When listing skills on your customer support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer support engineer skills:
- Problem solver having very good analytical skills with proven experience in troubleshooting, resolving and delivering complex technical solutions
- Business acumen, good coaching and training skills, team work capabilities, organizational and planning skills and some financial understanding,
- Strong customer interfacing skills with ability to communicate effectively both verbally and in writing with customers as well as with internal engineers
- Attention to detail and stellar interpersonal skills, possess strong presentation and communications skills
- Excellent presentation and communication skills, ability to communicate effectively with customers
- Excellent analytical and problem-solving skills. Strong understanding of analytical methods and data modeling is highly desirable
List of Typical Experience For a Customer Support Engineer Resume
1
Experience For Senior Customer Support Engineer Resume
- Patience and Customer Service Skills supported by excellent communication skills
- Experience with customer support and good communication skills
- Good verbal communication skills and strong collaborative work style
- Routing/Switching - Strong analytical and troubleshooting skills working with Layer 3 Routing technologies such as OSPF, EIGRP, BGP, MPLS & Multicast
- Work on challenging network problems which require excellent technical, analytical, troubleshooting and interpersonal skills
- Excellent communication skills in both English and Dutch (oral and written)
2
Experience For Technical Customer Support Engineer Resume
- Excellent organizational skills, ability to multi-task and detailed oriented
- Effectively prioritize and execute a wide variety of tasks
- Excellent written and oral English communication skills are necessary
- Self motivated and good organizational skills
- Good troubleshooting and testing skills
- Good interpersonal & communication skills in both verbal and written in English, Bahasa Malaysia
- Good computer skills in Word, Excel, PowerPoint
- Good verbal and written communication skills and ability to communicate with all levels of customer base
3
Experience For Customer Support Engineer Analyst Resume
- Good verbal communication skills. Ability to stay calm under high pressure situations such as large-scale network outages
- Excellent time management skills to multi-task across multiple simultaneous projects
- Effectively create and utilize lab setups to duplicate and solve problems, validate planned changes to software and hardware design
- Strong English - written and verbal communication skills, Russian / Spanish – Advantage
- Develop topics and supporting training materials for field service resources (internal and external) – driving overall competencies and skills upwards
- Uses troubleshooting techniques and programming skills to
- Strong customer focus, attention to detail, fast acting, excellent communicator and self-driving mentality
- Language Skills: Native in French and fluent / working proficiency in English. Additional languages are an advantage including German and/or Japanese
- Software application programming skills
4
Experience For Indigo Customer Support Engineer UK&I South Region Resume
- Use creative problem solving skills to help customers implement solutions
- Sort through competing priorities, anticipate risks and develop effective mitigation actions
- Fluent English speaking/written skills required
- Prior experience delivering technical support for enterprise software
- Proven experience with internet technologies including: Network architecture and terminology (httphttpsFTP, domains, DNS)
5
Experience For Customer Support Engineer Collaboration Technologies Resume
- Communicate effectively in writing and over the phone with a variety of partners
- Advanced programming skills in Java, Python, Erlang,..
- Extensive troubleshooting skills in network and application operations
- Experience in validating build & CI / CD environments
- Automation skills including Shell and one or more Perl, Python, bash
6
Experience For Customer Support Engineer Intern Resume
- Preference for prior Scripting, Python, and/or Linux experience highly desired
- Demonstrated experience in aircraft avionics design and/or a related customer service role in aviation/aerospace engineering essential
- Provide troubleshooting expertise and repair skills needed to help identify and resolve issues related to hardware, software or applications support
- Strong troubleshooting skill for both product level and MBH/EIN network level
- Analytical, interpersonal, communication, and technical writing skills
- Prior experience performing technical support work
- Prior experience performing process simulation work
- Fundamental project planning and management skills
7
Experience For High Touch Customer Support Engineer Resume
- Experience using one or more CAD applications: CATIA, SOLIDWORKS, Inventor, AutoCAD, Creo, or NX
- Computer skills to include knowledge of software programing
- Strong Technical knowledge and field work experience working on Medical equipment
- Experience with Digital Marketing, Customer Experience Management, Content Management, Analytics
- Proficient skills with Microsoft productivity tools, such as Word, Excel, PowerPoint, Project, and Visio
- Network Systems experience, CPACS experience
- Handle difficult or irate employees effectively
- Apply analytical skills and technical knowledge to solve product and network problems of moderate to high complexity
8
Experience For Unix Customer Support Engineer Resume
- Effectively utilize moderate to complex lab setups to recreate and solve problems
- 2+ years with one or more Optical skills (SONET, DWDM, OC, SDH, ML, MSTP, etc)
- Solid Project Management aptitude or experience
- Experience with Solidworks or other CAD design software
- Able to build profound know-how about base station to effectively execute the test plan
- Ensure resources are scheduled to effectively meet the needs of customers and company objectives
- Work and interact effectively in a team environment
- Skills and knowledge in Data Centre Network Solutions products – UCS, Nexus, MDS, ACNS, WAAS and other Content Delivery Technology products
- Professional customer communication skills
9
Experience For Customer Support Engineer Material Solutions Resume
- Use of appropriate data sets and tools, and partner with the data/ tool owners to effectively and efficiently have the right data available to drive action
- Project/programme management skills
- Patience and Customer Service Skills
- Build engineering level partnerships and communicate effectively at all levels
- Advanced level English communication skills (written and oral)
- Consultative communication skills to provide recommendations and influence others
- Knowledge of basic mechanical skills and tools
- Requires skills in organization, problem solving, and customer relations
- Proven experience in network and wireless systems
10
Experience For ACI Customer Support Engineer Resume
- Deal effectively with customers with the desire to provide the highest levels of service to clients
- Speak effectively before customers and act in an advisory capacity
- Demonstrated networking experience including TCP/IP, Fibre Channel, and FCoE Protocols
- Exceptional analytical skills to identify patterns and trends
- Operational experience with Avaya technology and a good knowledge across the Avaya portfolio, services and processes
- Strong Project Management aptitude or experience
List of Typical Skills For a Customer Support Engineer Resume
1
Skills For Senior Customer Support Engineer Resume
- Strong multi-tasking skills with a sense to reprioritize multiple times a day
- Top 3 skills: CCNA RS, troubleshooting experience, customer service experience
- Excellent communication and interpersonal skills to build strong relationships with a varying audience both internally and externally
- Excellent communication and facilitation skills with an ability to manage your time and prioritise
- Proven ability to work in a stand-alone role, goal oriented, self-motivated and able to prioritize effectively
2
Skills For Technical Customer Support Engineer Resume
- Strong German and solid English language skills
- Routing/Switching - Strong Analytical and troubleshooting skills with Routing/Switching
- Communicating effectively at all times, never losing sight of the details and the customer experience
- Good customer handling and inter-personal skills, including diagnostic questioning, and the ability to deal with difficult conflict situations
- Strong troubleshooting and problem solving skills and diligence
3
Skills For Customer Support Engineer Analyst Resume
- Very good troubleshooting and verification testing skills
- Excellent customer service and troubleshooting skills; Heavy customer interfacing
- Excellent English language skills – spoken and written (including technical writing)
- Strong skills in using Microsoft Operating Systems
- Share skills and experience with other groups within the organization, with the aim of establishing consistency and improving quality within the company
- Strong technical, troubleshooting skills and familiar with the software development lifecycle
4
Skills For Indigo Customer Support Engineer UK&I South Region Resume
- Strong analytical and troubleshooting skills
- Strong lab working and debug skills
- Good customer service and technical troubleshooting skills
- Autonomous, well organized, thorough with excellent communication, interpersonal and team working skills
- Excellent computer skills and familiarity with common PC software such as Microsoft Office Suite and other project and engineering related software programs
- Strong Routing and Switching experience with Voice experience
- Strong leadership, teamwork, and program/project management skills
- Excellent technical skills both in the Service Providers and/or Enterprise space
- Strong fundamental "core" networking skills, including Routing, Switching, and Network security (essential)
5
Skills For Customer Support Engineer Collaboration Technologies Resume
- Demonstrated time management & multi-tasking skills while maintaining top quality attention to details and responsiveness
- Demonstrated ability to effectively
- Excellent interpersonal, customer service and case management skills
- 3). Demonstrated collaboration, negotiation & conflict resolution skills
- Excellent communication, interpersonal, teamwork, and customer relationship skills
- Strong adaptive ability to work effectively in a global team environment and across organizational boundaries
6
Skills For Customer Support Engineer Intern Resume
- Good analytical skills and be able to produce quality technical reports
- Confident and assertive with strong English communication skills
- Excellent collaboration, crisis management and communications skills
- Demonstrated ability to effectively interface with
- Proficient in Microsoft Office Suite, Excellent computer skills
7
Skills For High Touch Customer Support Engineer Resume
- Fluent in spoken and written English as well as good communication skills
- Excellent PC skills to include MS Office applications; PowerPoint, Excel, MSWord
- A team orientated approach, with strong verbal and written communication skills (Fluency in English)
- 5). Excellent oral communication & report-writing skills
- Effective Troubleshooting and Analytical skills [advantageous]
- 4). Demonstrated collaboration, negotiation & conflict resolution skills
- Outstanding interpersonal and problem solving skills, combined with a willingness to learn
8
Skills For Unix Customer Support Engineer Resume
- Outstanding customer management, follow-through, resourcefulness, attention to detail and verbal and written communication skills
- Strong understanding of IT systems and networking with a good understanding of Linux/Unix operating systems and associated commands
- Experience interacting with customers and asking effective, forward thinking questions
- Solid experience analyzing, using and configuring medium to large networks
- Proven experience working directly with large customers and managing a live service to an agreed SLA
9
Skills For Customer Support Engineer Material Solutions Resume
- Proven experience providing KPI reporting for internal and external (customer) stakeholders
- Advanced understanding and troubleshooting skills of data center network services
- Attention to detail and analytical problem solving abilities with decision-making skills and identification of innovative solutions
- Demonstrate at least one year of experience in a role of Customer Support Engineer in aviation/aerospace engineering or telecom engineering environment
- Uses troubleshooting techniques and programming skills to make needed modifications to
10
Skills For ACI Customer Support Engineer Resume
- Uses troubleshooting techniques and programming skills to analyze and resolve customer
- 7) Proven problem solving and customer handling skill
- Good at problem solving, good analytical reasoning
- Strong experience supporting/building client servers and server/storage
- Uses standard utilities and programming skills, deliver
- IP network troubleshooting skills
List of Typical Responsibilities For a Customer Support Engineer Resume
1
Responsibilities For Senior Customer Support Engineer Resume
- Strong Microsoft Office skills with experience in LINUX and UNIX an advantage
- Strong interpersonal skills; strong team player with customer satisfaction focus
- Having good understanding and troubleshooting skills on ACI architecture
- Proven technical skills on Mainframe Hardware, Entprise Storage hardware, Configuration management and operations management on these Platform
- Operating system troubleshooting and basic administration skills: RHEL/CentOS,
- And/ or proven experience working within an IT Support environment
2
Responsibilities For Technical Customer Support Engineer Resume
- Validate service request execution process prior to production implementation
- Excellent customer management and communication skill
- Intermediate SQL skills for creation of reports and analysis from large databases
- Python and Jenkins skills desired
- Good PC / PLC experience
- Apply analytical skills and technical knowledge to solve product and highly complex network problems
- Proven knowledge and experience in Agile development methodologies
3
Responsibilities For Customer Support Engineer Analyst Resume
- Windows/Unix/Linux skills is also highly desirable
- Apply your analytical skills and technical knowledge to solve product and network problems of moderate-high complexity
- Take advantage of all types of available education to broaden skills and develop agreed areas of specialisation
- Present effectively information and respond to questions from groups of managers, clients and customers
- Proven experience to successfully interact with customer’s senior management in regards to performance issues
- Prior experience as a team lead
- Proficient in Microsoft Office Suite and other IT skills
- Proficient computer skills in Microsoft applications, especially MS Office and cloud based environment
- 3, Basic IT skills
4
Responsibilities For Indigo Customer Support Engineer UK&I South Region Resume
- Experience/Intermediate level of relevant work experience required
- 3) Ability to effectively communicate within all levels of the organization
- Troubleshooting experience using sniffer or other protocol analyzer
- Programming fundamentals and programming experience
- Having hands on experience of APIC and fabric upgrade
- Debugging experience [advantageous]
- Working experience with vacuum systems desired
- Experience troubleshooting Routing/Switching across Cisco platforms
5
Responsibilities For Customer Support Engineer Collaboration Technologies Resume
- Project Engineering experience including leading small technical teams
- Experience supporting enterprise network infrastructure, i.e, DNS, Load Balancers, IP addressing, Routing, and CDN
- Experience in using analytics tools, reading and interpreting logs and metrics to solve technical issues
- Good understanding of TCP/IP, Routing, and Switching fundamentals
- Experience working with Jira, Salesforce or other monitoring or ticketing systems
- Technical experience in at least one of the following: operating systems, networking (TCPIP protocols), database (SQL queries)
6
Responsibilities For Customer Support Engineer Intern Resume
- Make customers into raving fans by providing a superior customer experience while building life-long relationships
- Excellent understanding of Networking protocols such as HTTP, HTTPS, TCP/IP, SNMP, Telnet, and SSH technologies
- Excellent understanding of Core Java Application Troubleshooting
- Experience troubleshooting using application log files
- Provide support and encouragement to other team members and participate in the up-skilling and training of colleagues and new staff
- Conduct QA testing post-change to validate successful service request completion and avoidance of service impacting events
- Experience of maintaining and supporting Apple products – iPads, OSX
- Solid understanding of Cisco security products, including IPS/IDS, ACS/ISE, etc
7
Responsibilities For High Touch Customer Support Engineer Resume
- Knowledge and experience in supporting a wide number of operating systems
- Experience working knowledge with one or more database applications (Oracle, MS SQLServer, Postgres, etc) or equivalent training
- Good knowledge on various Operating Systems, Data Center Virtualization, Networking and DBA activities
- Experience of working and travelling overseas
- Strong understanding of Networking, Windows/ Unix OS, SQL – Mandatory
- Experience with Microsoft Windows Server administration, configuration and troubleshooting, including Active Directory & IIS
- Sound knowledge and experience within at least one of the areas: Data Center Services Support, Data Center Switching Support, Data Center Computing Support
8
Responsibilities For Unix Customer Support Engineer Resume
- Experience with troubleshooting and supporting scalable enterprise application software
- Experience working in a customer facing role
- Experience reading and interpreting technical drawings and specifications
- Experience using (or supporting) Product Lifecycle Management or Product Data Management applications
- Demonstrates concern and takes action for meeting and exceeding their customer’s expectations and requirements
- Experience deploying and maintaining Microsoft Exchange
- Strong understanding of LAN Switching technologies (VLANs)
- Hands on experience on Fabric Discovery Activity including Verifying the APIC and LEAF Health
9
Responsibilities For Customer Support Engineer Material Solutions Resume
- Good at multitasking with willingness to invest in learning to discover new technology and new products
- Good understanding of Network Management System architectures
- Excellent understanding of SQL Query design and optimization
- Good technical foundation in networking (CCNA equivalent level or above)
- Experience in a ticketing based Technical Support or Customer Service role
- Solid knowledge of Operating Systems (Windows / Linux / VMware)
10
Responsibilities For ACI Customer Support Engineer Resume
- Strong practical knowledge of Cisco platforms including 6500, Cisco 5500 & 8500 series WLC’s
- Strong at OSPF & ISIS routing protocols - mandatory
- Experience and working knowledge of Smartsheet and/or MS Project
- Experience and working knowledge of Agile software development methods
- Experience providing web development support is highly desirable. Familiarity with development IDE’s such as Eclipse
- Excellent understanding of HL7, DICOM, IHE and RIS/PACS/EMR/HIS workflow
- Identify problems conducting root cause analysis to determine corrective action and validation
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