Delivery Analyst Resume Sample
Hester Emmerich
62017 Jett Ports,
Los Angeles,
CA
+1 (555) 201 0816
Work Experience
Senior Delivery Analyst
05/2017
-
PRESENT
Philadelphia, PA
- Under general supervision, assists in the design of solutions for clients, ensuring that SLA’s and KPI’s are met
- Fluency in French (written and spoken)
- Risk based performance management reporting and dashboards
- Regulatory compliance and requirements reporting
- Mission and accounting analytics for process assessment or improvement
- Statistical analysis and sampling
- Directly accountable for vendors’ delivery on key metrics such as timeliness, aging, quality, productivity and customer satisfaction
- Performs complex data analysis, data profiling and impact analysis on new and existing reporting capabilities
Delivery Analyst
01/2014
-
12/2016
Dallas, TX
- Data Project Management
- Lead exploratory process with clients and internal functions to define data requirements
- Establish project deliverables and timelines
- Liaison with internal stakeholders and support teams to develop execution plan and ensure flawless delivery
- Maintain thorough documentation of processes, decisions and issues
- Execution and Delivery
- Complete data projects that are moderately complex
- Accountable for the timely and flawless extraction process of customized data sets for specific client requests
- Client project work typically includes creating, updating, and maintaining several various data tables and systems; updating process specifications; designing and implementing ad-hoc data processing routines
Entry Delivery Analyst
01/2009
-
10/2013
Boston, MA
- Global ATP, and/or Event Manager (EM)
- Analyze data, identify trends and recommends strategies for improving business results across all workgroups.?xml:namespace prefix = "o" /
- The Coca-Cola Company's extraordinary heritage, our leading brands and the global scale of what we do
- The challenge of meaningful work - our unique global system offers constant opportunities to develop world-class skills and a truly international career
- A unique culture where people do what they love and live their values
- Multi-task Ability to adapt positively to change, regardless of desired outcome
- Contribute to continuous organizational improvement through documented initiatives and lessons learned from projects
- Share process and technical ideas for greater efficiency and accuracy
Education
Ohio State University - Marion Campus
2004 - 2009
Bachelor's Degree in Business
Professional Skills
- Experience with a large transformational effort is desired. Proven experience in leading global teams and working effectively in a matrix organization model
- Demonstrate excellent relationship management and influencing skills and provide financial impacts as part of key recommendations, internally & externally
- Understanding of Project Management skills and someone that is results oriented with a strong sense of urgency
- Excellent communication skills, including proficiency in writing reports and presenting technical work
- Strong analytical, critical thinking and problem-solving skills to analyse and interpret data
- Strong personal computing skills with emphasis on Word, Visio, and/or Access and Excel
- Excellent social skills, including a track record of effective relationship management at all levels
How to write Delivery Analyst Resume
Delivery Analyst role is responsible for analysis, business, analytical, interpersonal, design, english, presentation, excel, sql, relationship.
To write great resume for delivery analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Delivery Analyst Resume
The section contact information is important in your delivery analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Delivery Analyst Resume
The section work experience is an essential part of your delivery analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous delivery analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular delivery analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Delivery Analyst resume experience can include:
- Excellent data processing skills/experience, analytical skills, team orientation, flexibility, innovative thinking and self-motivation are required for success
- Strong analytical and problem solving skills and experience in developing analytical models
- Good organizational skills, including the ability to work in accordance with the changes changing timescales and flexible priorities
- Strong critical thinking, problem solving and decision making skills
- Good communication skills particularly communicating technical results to a non-technical audience
- Moderate SQL skills; experience with large data sets and cross-platform processing
Education on a Delivery Analyst Resume
Make sure to make education a priority on your delivery analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your delivery analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Delivery Analyst Resume
When listing skills on your delivery analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical delivery analyst skills:
- Solid written and verbal communication skills as well as strong interpersonal skills. Ability to communicate with both technical and business people
- Strong, effective decision-making and prioritization skills
- Strong written and verbal communication skills, with a demonstrated ability to express complex business concepts in clear and concise manner
- Excellent English communication skills (e.g. written, verbal, presentation)
- Team player with strong collaboration skills to partner with business and IT on call delivery solutions
- Strong analytical skills in the analysis of reports and logs to find areas for improvement
List of Typical Experience For a Delivery Analyst Resume
1
Experience For Technical Delivery Analyst Resume
- Excellent computer skills, including Microsoft Office, Salesforcel, PeopleSoft and other HR systems or technologies
- Work closely with the Product Owner and Product Experience Lead to understand priorities and focus work around these priorities
- Demonstrate strong acumen in customer and employee experience within the North American (NA) Phone Channel with an aptitude for contact centre technology
- Growing your technical skills while working on client implementation projects?
- Schedule and assist with meetings/coordination projects relating to utilization, care delivery, patient experience, and employee experience
- Experience in the design of customer journeys and being able to improve customer experience
- Oversee and involved in identifying project dependencies and risks, and ensure they are effectively managed
2
Experience For Senior Delivery Analyst Resume
- Good experience on using bug tracking tools like bugzilla, RTC etc..
- Have good knowledge on SDLC and experience on various Software Models (Agile , V Model, etc.)
- Good experience of ProcessTransition
- Agile SCRUM Training, related certifications, and prior experience in a Product Owner role
- Role-specific Technical Skills and Knowledge
3
Experience For Virtualization Production / Delivery Analyst Resume
- Work effectively in a dynamic team environment with varied user groups
- Intermediate - Advanced Excel Skills
- Prior Experience in Data Entry role
- Accurately validates source data, data formatting, and output requirements according to build requirements
- Identify opportunities to enhance existing technology and use knowledge of existing technology capability to optimise performance and customer experience
- Define and prioritize requirements and work with the engineering teams to build them
- Performs pre-UAT testing and data validation, creates test cases and trouble-shoots reports
- Coordinate the efforts of collaboration amongst various teams including user experience, analytics, usability and development
- Positive attitude towards new challenges together with problem solving and time management skill
4
Experience For Data Delivery Analyst Resume
- Have a good understanding of the organizational structure of various client solutions
- Have a good understanding of products and tools used in delivery
- Min. 1 year of experience in End user support-Asset Mgmt-Commission, tracking and decommission
- An excellent understanding of the mechanisms necessary to successfully implement change
- Proven understanding of digital channels and contact centre industry technologies, metrics and practices
5
Experience For Client Delivery Analyst Resume
- Demonstrated problem-solving and cross functional facilitation abilities
- Experience with the management of projects and release processes and managing to the IT project lifecycle
- Experience with transforming business specific artifacts to business and/or system requirements
- Highly analytical, preferably with experience working with key business indicators and external/market data
- The ability to rapidly develop a good understanding of the products, markets within a global, cross matrixed organisation
- Min. 1 year of experience in MS Office Suite, FrameMaker, SharePoint, Adobe Acrobat Pro, Photoshop, SnagIt, Twice-Documentation and E-learning
6
Experience For Solutions Delivery Analyst Resume
- Work experience with imaging, SCCM
- Relevant work experience in large financial services, consulting, shared services’ operations related industry
- Experience of Discretionary Fund Management in Client and / or Asset Servicing
- Good understanding of the asset management industry, regulatory landscape and asset management processes
- Experience of implementing process and / or system improvements
7
Experience For Payroll Delivery Analyst Resume
- Demonstration of a can-do attitude and enthusiasm about improving the client experience
- Experience in processing payroll in small/medium scale industry
- Energetic, self-motivated, and a fast learner with a proven ability to come up with creative reporting solutions quickly
- Experience with Software Compliance Auditing
- Experience creating proposals and cost estimates
- An experienced Business Data Analyst with a high level understanding of data quality and data flows within customer processes
- A working experience of CISCO, Aspect eWorkforce Management, Microsoft Excel, and Access databases
- Experience working with complex development environments and landscapes
- Jira for prioritising backlogs and sprint progress
8
Experience For Accounts Payable Operational Excellence Delivery Analyst Resume
- Work experience with a track record of utilizing analytics, strategy development, and program execution
- Experience with Multiple CS Products (Case Management, CS Desktop, Web Chat), required
- Three years of client delivery; Quality, Operations PM, CS CM, CS TM, or similar experience, required
- Three years of call center or similar experience, required
- Manage multiple priorities simultaneously with a sense of urgency
- Experience in a Supply Chain functional analyst position
- Experience with SOX requirements
- Experience with ETL tools – Biztalk, webMethods etc
9
Experience For Operations Delivery Analyst Resume
- Experience in a Supply Chain functional analyst position
- Review and validate activity submitted for processing
- Strong team player with an ability to work in a cross-geographical setting
- Technical Liaison for Production and DR, coordination for high and critical priority issues and driving to resolution
- Strong ability to partner and work in a collaborative team environment to solve business problems
- Previous Customer Service, Customer Delivery or Customer Administration experience an asset
- Demonstrated self-motivation, ability to work independently and as part of a high performance work group
- MBA ideally with a specialization in Finance or General Management with a strong inclination towards technology and data management
- Experience in the financial services industry with a desire to learn and innovate digital products
10
Experience For Care Delivery Analyst Resume
- Create actionable dashboards and reports for patient engagement and experience
- Assist in the development of evidence based care pathways for development in various EMRs
- Experience in L1 or L2 Support
- Experience with JSON and/or XML
- Strong business background and technical aptitude to bridge interpretation gap between business needs and technical solutions
List of Typical Skills For a Delivery Analyst Resume
1
Skills For Technical Delivery Analyst Resume
- Excellent computer skills, including Microsoft Office, Sales Force, PeopleSoft and other HR systems or technologies
- Excellent organizational, problem solving and decision making skills
- Strong facilitation and troubleshooting skills to work around and\or solution technical or business problems with a cross-functional team
- Strong analytical, reporting and MS Office skills
- Strong communication skills (active listening, written and verbal)
- Excellent communication & influencing skills and the ability to influence at a senior level
2
Skills For Senior Delivery Analyst Resume
- Strong intrinsic problem-solving skills, ability to structure and solve problems and conduct and interpret analysis independently
- Excellent native-level written and verbal communication skills in Japanese
- Experience in financial analysis with superior client engagement, project management and Interpersonal skills
- Excellent written and oral communication skills in English. Another language like French, German or Nordic would be considered as a merit
- Strong Interpersonal & Communication skills – written, verbal, and presentation
3
Skills For Virtualization Production / Delivery Analyst Resume
- Strong interpersonal skills – written, oral, presentation
- Good communication skills across all business units at peer level
- Good commercial awareness and numeracy skills
- Excellent communication skills (e.g. written, verbal, presentation); mastery in English (90%) and French (85%)
- Validating model results, both statistically and face validity checks
- Customer service, networking, and relationship building skills
4
Skills For Data Delivery Analyst Resume
- Experienced in delivering complex projects through effective stakeholder management
- Experience in a similar role, or in a role providing directly relevant experience. Examples can include
- Strong SAP configuration experience in SAP applications including MM and QM
- Strong SAP configuration experience in SAP applications including MM & Procure to Pay
- Can demonstrate good data processing techniques to ensure quality of client delivery
- Communicate effectively and professionally with clients and project team members regarding all data related items in both written and verbal forms
- Strong understanding of order to cash processes in SAP is required with industry experience across multiple industries/business segments
- Commercial skills -Create and implement project task plans to accomplish business plan objectives
- Analytical skills – Ability to problem solve and translate data into relevant risk and business information
5
Skills For Client Delivery Analyst Resume
- Proven experience facilitating collaborative processes
- Critical thinking, creativity, and independent judgment skills
- Excellent ability to quickly adapt to rapidly changing priorities and deadlines
- Proven SAS programming experience
- Demonstrate expert knowledge of IVR/Call Routing/Voice Biometrics infrastructure and solid knowledge of business unit strategies, tactics & goals
6
Skills For Solutions Delivery Analyst Resume
- Work closely with GFTS in the release schedule assignment/prioritization to ensure that work is prioritized accordingly with end-to-end consideration
- Knowledge Skills ( General & Technical ) SAP Knowledge , People Soft
- Experience in At least 5 years experience in QA / RCA process and Process Behaviour Analysis
- Communication and interpersonal skills that are highly developed
- Organize personal and team time effectively
- Demonstrates a good level of Targeting product knowledge to provide support to delivery and understand client requirements
- Computer / Keyboard skills with a comfortable knowledge of Windows and related applications (Microsoft Excel, Word and Power Point)
- Functional design and technical design skills
7
Skills For Payroll Delivery Analyst Resume
- Investigate, escalate and ensure all project issues are effectively resolved
- Proactive and able to work effectively both independently and as part of a team
- Demonstrated ability to turn analysis and research into business recommendations and effective presentations
- First class analytical skills
- Verifying input/output counts, monitoring data processing jobs and auditing/verifying the results based on historical trends. Accurately validating source
- Ensuring effective change control - keeping all record up-to-date and SOX compliant
- Validating post-production live data samples to confirm accuracy
8
Skills For Accounts Payable Operational Excellence Delivery Analyst Resume
- Collaborating regularly with program and development teams to ensure a shared understanding of product backlog priorities and overall backlog progress
- Experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors
- Experience in software packaging or install scripting (using Wise, Installshield, or AdminStudio)
- Strong understanding of Banking products from marketing, finance, risk and policy perspective
- Experience working with Trade, Category, or Sales teams on various reporting POS/retail data supporting initiatives
9
Skills For Operations Delivery Analyst Resume
- Experience with coaching and using a consultative approach towards delivering feedback
- Experience with telecommunication solutions and architecture Project management, planning and goal setting
- Process mapping & modelling experience
- An understanding of the full project life cycle and experience of working at each stage of the project life cycle
- Experience of handling end to end payroll processing
10
Skills For Care Delivery Analyst Resume
- Work independently, with strong follow-through, capable of owning and managing projects from end-to-end
- Strong in building and managing partnerships
- Experience with a professional consulting firm, working with external clients on technical projects & initiatives
- Knowledge and management of effective testing processes, both system & end user testing
- Strong understanding of integration points between Sales & Distribution and Manufacturing/Finance SAP functions
- Excellent capability in understanding and interpreting business requirements
- Experience of planning and coordinating diverse activities
- Solid understanding of core company businesses
List of Typical Responsibilities For a Delivery Analyst Resume
1
Responsibilities For Technical Delivery Analyst Resume
- Thrive in a constantly changing and fast paced environment and to work effectively under pressure
- Effectively manage overall client technical solution which includes and is not limited to the following
- Results oriented and driven by goal achievement with a strong focus on high quality Excellent communicator
- Good experience in the field of application/customer service and support
- Train engineering staff in the use of industry standard tools to conduct infrastructure scans on systems prior to being implemented in the environment
- Demonstrated success managing small parts of projects
- Experience in a large computing environment preferable
- Responsible for managing the prioritization and accurate completion of all work requests - Data calls, Maps, Dashboards and other work requests
2
Responsibilities For Senior Delivery Analyst Resume
- Research and troubleshoot out of balances between goods receipts and invoice requests
- In equivalent experience
- Demonstrable experience of handling complex technical data
- Experience with change management and release to production process preferable
- Champion customer centric proposals and set the priorities to deliver sustainable benefits in line with our strategy
- Business requirements prepared, validated and submitted as required
- Monitoring the overall functioning of team, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
- Conducting advanced issue-based analyses and developing proactive, outcome driving insights
- Executing modeling including proper setup and QC of models
3
Responsibilities For Virtualization Production / Delivery Analyst Resume
- Overseeing and ensuring the delivery of projects and programmes, transforming concepts into recognizable deliverables
- Forming delivery and transition plans based on proposals and specifications & managing it through to completion, ensuring conformance to governance framework
- Managing third party relationships, including any relevant evaluations and monitoring performance
- Preparing & presenting various weekly/monthly MIS reports pertaining to process/productivity
- Creating recommendations using internal data systems and Excel; presenting recommendations to client via email and/or remote presentation mediums
- Supporting Delivery Solutions Management with Ad Hoc Reporting Requests
- Capturing, analyzing and communication lessons learned
4
Responsibilities For Data Delivery Analyst Resume
- Providing support with the use of key delivery tools including Microsoft Project, Jira and Confluence
- Working with key stakeholders to build relationships and focus on taking them on the journey to ensure delivery of the greatest value
- Ensuring adherence to our organizational Values, our Quality Framework and Operating Model
- Working hour: 10 AM - 7 PM, working day is flexible with off 2 days a week (any day)
- Coordinating, implementing and audit processes in line with pre-set guidelines and business requirements
- Processing customer data files using internal data systems
- Creating automated and ad-hoc reports using internal data systems and Excel
5
Responsibilities For Client Delivery Analyst Resume
- Supporting the M&A / SAP Integrations & T&A Projects
- Processing of payroll end to end
- Ensuring analysis results are of high quality from a statistical and a business logic viewpoint
- Providing error free, on time results internally through the process and to clients
- Working consultatively and creatively with clients and Nielsen teams
- Transforming variables for input into models
- Preparing non-standard data sources
- Interpreting findings and draw conclusions from model results
6
Responsibilities For Solutions Delivery Analyst Resume
- Managing Digital One and Profile standalone and annual disaster recovery exercises
- Providing guidance to members of your allocated ART and the wider delivery community within IT
- Supporting the alignment of the delivery frameworks with requirements set by the Corporate Project Management Office
- Feeding into long term strategic reviews and relevant forums
- Understanding of the internal QA process and adheres to it always
- Dealing with vague/ambiguous requests
7
Responsibilities For Payroll Delivery Analyst Resume
- Working knowledge of HTTPS and TLS
- Pulling data counts and procure lists from external list providers
- Performing data quality assurance and inspection routines
- Ensuring data quality is in line with GfK international standards and those standards set by the Research Director
- Supporting in the preparation of client presentations and workshops
- Gathering all information necessary to undertake client data reconciliation
- Ensuring the business group follows GfK international standards
8
Responsibilities For Accounts Payable Operational Excellence Delivery Analyst Resume
- Ensuring methodologies and deliverables follow GfK international standards
- Identifying and escalating risks and issues to management and stakeholders from different teams
- Architecting and implementing changes into live environments
- Working knowledge RHEL – style operating systems
- Working closely with internal and external clients via phone and e-mail
9
Responsibilities For Operations Delivery Analyst Resume
- Participating in various technical project support activities
- Using and fine-tune automation tools that are used by Delivery and Support team members
- Communicating with all key5 stakeholders on the status and progress of the due tasks with clear actions and timescales
- Maintaining documentation of various activities that are performed by the Delivery team
- Understanding of ITIL terminology and the ability to work in an ITIL focused environment
- Working knowledge Windows Server (2008/2012/2016)
10
Responsibilities For Care Delivery Analyst Resume
- Marketing and statistical background an advantage
- Support all hands on efforts in shipping, palletizing, boxing, degaussing, killdisk, counting, and shredding of media hardware
- Elicit requirements by interviewing customers, stakeholders, reviewing existing business documentation, and documenting existing processes and systems
- Contribute to driving performance of the Marketing team by delivering targeted marketing contacts and campaigns
- Assist with developing and managing full scale project plans including requirements documentation and timeline creation
- Design complex project structures including team structure, governance, issues / risk escalation and decision processes, ways of working, meetings structure
- Conducts in-depth analysis to understand reporting needs and propose end-to-end reporting solutions
Related to Delivery Analyst Resume Samples
Delivery Director Resume Sample
Work Experience
• Travel between St Louis, Memphis and Nacogdoches
• Experience within Business Process Outsourcing or Operations
• Provides direction and guidance for administration and results for multiple departments within a function of the work area
• Translates bus...
Professional Skills
• Exercise leadership skills combined with s...
• Excellent communication skills, client-fac...
• Demonstrated organizational skills, a posi...
Delivery Specialist Resume Sample
Work Experience
• Seeks and exchanges information, ideas and concepts
• Limited negotiation required to achieve objectives, however, a client support environment can require extensive negotiation to meet objectives
• Providing an Americas regional escalation contact to business and IT senior s...
Professional Skills
• Strong presentation (independently present...
• Excellent interpersonal skills and very st...
• Strong organizational, communication skill...
Service Delivery Analyst Resume Sample
Work Experience
• Supervise and coordinate support & service contractors
• Independently provide real-time decisions on the routing of calls into various call centers, handling of disaster call routing, and working with the operations team to manage Service Levels across the various call centers
•&nb...
Professional Skills
• Focus on customer service - putting custom...
• Strong analytical, prioritizing and projec...
• Excellent analytical skills and previous e...
Delivery Manager Senior Resume Sample
Work Experience
• Lifting: 0-10 lbs
• Other: Computer work for long periods of time
• TAM(Advanced Service Management), including SDM, TAM, and Project Managers
• ASE (Advanced Service Engineering), with competencies in Cloud (SaaS, PaaS, IaaS), Applications, Database an...
Professional Skills
• Proven ability to deliver on high priority...
• Excellent leadership skills, team player, ...
• Strong experience in Banking, with experie...
Delivery Operations Resume Sample
Work Experience
• Big data solutions such as Cloudera, MapR and Hortonworks
• Data warehouse such as Teradata, Oracle Exadata, Amazon Redshift, and IBM PureData System for Analytics and Microsoft SQL Server
• NoSQL/In Memory database such as MongoDB, Couchbase and Cassandra
• ...
Professional Skills
• Strong time management skills with attenti...
• Has excellent communications and interpers...
• Strong written (email) communication skills
Fleet Sales Resume Sample
Work Experience
• Embrace the values of the EnPro/STEMCO safety pledge in each of the below responsibilities. Participate in the organization’s safety culture and aim to continuously improve safety within all aspects of your work
• Responsible for assigned Fleet Commercial Sales Managers (CSM’s). Manages employees b...
Professional Skills
• Warm and engaging personality with strong ...
• Experience of working within an FCA regula...
• Strong computer skills (Microsoft Word, Ex...