Delivery Specialist Resume Sample
Avis Schultz
505 Farrell Radial,
Phoenix,
AZ
+1 (555) 638 9131
Work Experience
Delivery Specialist
10/2016
-
PRESENT
Boston, MA
- Seeks and exchanges information, ideas and concepts
- Limited negotiation required to achieve objectives, however, a client support environment can require extensive negotiation to meet objectives
- Providing an Americas regional escalation contact to business and IT senior stakeholders and ensuring effective handover between other regions to provide continuous follow-the-sun coverage
- Building relationships with key business and IT stakeholders and an understanding of key business processes and contacts to help facilitate the efficient running of the service delivery
- Defining service models, service requirements through SLA and driving service quality within the support teams to meet and exceed service targets
- Leading the Service Governance process and driving the client service experience
- Gaining sufficient technical and functional understanding of a number of FRDS applications in order to manage serious incidents, provide insight and governance over changes, discuss requirements and issues with business and IT teams
- Management and monitoring of the operational budget spend, prioritizing spend on fixes to optimally utilize budgets
Customer Delivery Specialist
04/2011
-
04/2016
Boston, MA
- Engaging with development teams, project managers, product managers, and business change analysts to understand upcoming demand and ensure service introduction processes are engaged
- Graduate of BB&T’s Leadership Development Program
- Monitor and respond to hotline, email and ITSM tools for ticket queue requests
- Ensure Managed Services L1 Command Center processes are followed accurately and client alarms are being responded promptly to manage customer agreed SLA’s
- Delivery of submission packages to agreed schedule and technical specification,
- Advising and assisting authors with the preparation of submission content and use of GSK document management systems and procedures,
- Maintaining knowledge of relevant Regulatory Authority rules and GSK standards associated with submission format,
- Participating in the creation and implementation of publishing working practices and procedures aimed at simplifying processes and increasing quality,
- Interpreting and correcting technical validation errors, identifying and resolving issues with source documents, working with authors and requestors as necessary to rectify any problems that prevent completion of the publishing job,
Client Delivery Specialist
09/2006
-
01/2011
New York, NY
- Regular interactions with publishing strategy staff in US/UK and other GRPD delivery teams
- Working experience
- IT project management experience in life insurance or financial industry ranging from large scale, full lifecycle deployments to small project initiatives.
- Knowledge of SDLC and Agile delivery methodologies
- Customer service and interpersonal skills and tactful in dealing with people
- Assemble, link and publish submission packages that meet Regulatory Authority technical standards and GSK requirements and schedules,
- Check compliance of others’ work with requirements and standards,
- Lead the creation and implementation of publishing working practices and procedures aimed at simplifying processes and increasing quality,
- Regular interactions with publishing staff globally
Education
Argosy University - Hawaii Campus
2001 - 2006
Bachelor's Degree in Business
Professional Skills
- Strong presentation (independently present at internal/external meetings) skills; report writing skills and customer focus skills
- Excellent interpersonal skills and very strong problem-solving skills
- Strong organizational, communication skills and customer skills,
- Demonstrates independent judgment, negotiating, decision-making, and problem solving skills
- Excellent programming skills on the following languages: Visual Basic, Java, C, C Sharp, SQL, HTML)
- Offload, install and demonstrate merchandise applying all customer experience training to ensure an exceptional customer experience
- Strong technical skills or working knowledge of electronic products
How to write Delivery Specialist Resume
Delivery Specialist role is responsible for customer, business, analytical, basic, interpersonal, software, influencing, english, analysis, mainframe.
To write great resume for delivery specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Delivery Specialist Resume
The section contact information is important in your delivery specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Delivery Specialist Resume
The section work experience is an essential part of your delivery specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous delivery specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular delivery specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Delivery Specialist resume experience can include:
- Completes QC Checklist to identify / cure package defect pre/post shipment through contact with Operations, Borrower or Vendors and application of loanDepot policy
- Skilled communicator with good project and time management skills
- Effective organization, time management, prioritization, follow-up and execution skills
- Effective motivating, influencing and conflict resolution skills
- Good Influencing and negotiation skills with ability to handle and resolve escalations/issues related to Service delivery
- Strong communication skills, with a professional verbal, written and presenting ability
Education on a Delivery Specialist Resume
Make sure to make education a priority on your delivery specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your delivery specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Delivery Specialist Resume
When listing skills on your delivery specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical delivery specialist skills:
- Attention to detail; multi-tasking skills; excellent time-management skills
- Strong analytical thinking and very good communication skills
- Good time-management, organizational, multi-tasking and prioritization skills
- Proven contracting skills and good knowledge of contract terms and conditions
- Strong prioritization (critical timelines), planning and organizational skills
- Good communication skills and a strong focus on customer service
List of Typical Experience For a Delivery Specialist Resume
1
Experience For Customer Delivery Specialist Resume
- Excellent influencing skills – able to coordinate and drive multiple teams to a common goal
- Strong communication skills with the ability to communicate technical issues and strategy to both technical and non-technical audiences at senior levels
- Effective collaborative, organizational and delegation skills
- Ensuring high levels of customer satisfaction through excellent service and a focus on delivering an exceptional customer experience
- Enterprise technology experience, with a proven track record in the delivery of IT enabled change
- Work effectively with Logistics Planners to ensure deliveries are timely and routes are efficient
- Effectively applies knowledge (e.g. programs, processes, best practices) to create deliverables and/or fulfill daily responsibilities
- Write routine reports and correspondence. Ability to speak effectively to customers
2
Experience For Product Delivery Specialist Resume
- Exercise judgment and tact and be able to effectively work with all levels within the organization. Ability to work independently and with the team
- Willingness to increase knowledge across Lifecycle Safety service lines and develop new skills
- Defining campaign management system needs/development requests that allow more effective methods of reaching customers and delivering financial plans
- Less / Non-dynamic forms via Adobe Experience Manager, consisting of physical form and schema file for field binding
- Experience with full software development lifecycle (business process, requirements, design, development, testing, deployment, and training)
- Decipher exceptions produced by systems and perform necessary tasks to clear exceptions in a timely manner; working exceptions by priority level
- Provide training and support to new hires and less-experienced associates
- Operates the transport unit business to maintain and improve profitability by managing all aspects of operational costs
3
Experience For Client Delivery Specialist Resume
- Class 1 license with approximately five years’ oilfield hauling experience
- Independently work on multiple projects and manage competing priorities
- Establish and maintain effective working relationships with coworkers, managers and customers and clients
- Ensure all merchandise is clean and in operating condition prior to delivery
- Previous experience working in the Financial Services sector, ideally in Asset Management, in a similar role
- Experience using Scrum management tool(s), such as JIRA, TFS, or Assembla
- Verification and consolidation of payroll data provided by the Client,
- Strong technical knowledge of VMware virtualization technologies
4
Experience For Applications Delivery Specialist RTI Resume
- Demonstrate and encourage integrity and alignment with Company Vision, Mission and Values
- Maintains equipment and vehicles in good, clean working condition to offer a professional, high-quality level of service to customers
- Previous experience in IT/Project management/Service management – 10 years
- Prioritize and multi-task to achieve goals and deadlines
- Experience within a sales or client service environment
- Coordinate with Stateside manager and Technical project managers to understand project priority and schedule accordingly
5
Experience For Project Delivery Specialist Resume
- Encourages skill development of peers and leads their own personal development plan
- Deliver customer experience within the lifecycle & End of term processes
- Build and maintain strong internal and external customer relationships
- Consolidates updates, identifies potential project risks, communicates progress and major milestones to STCoC Project director
- Proficient experience in IT Project management/Service management – 10 years
- Experience with process implementation, review and optimization based (ITIL)
- Ensure the exterior of your truck projects a good image to our customers
6
Experience For Solutions Delivery Specialist Resume
- Strong knowledge of Microsoft desktop and server OS, SQL Server 2008/2012/2014, Microsoft Visio, Microsoft Office Suite and a working knowledge of Mac OS
- Similar driving experience
- Validates technical solutions for feasibility
- Safely operate vehicles to include (not limited to) delivery trucks, tank trucks, over-the-road trucks
- Safely operate delivery vehicle
- Can initiate institution of corrective actions to improve system performance and is able to monitor and validate the implementation
- Experience in virtualization technologies (VMWare, KVM, Xen etc)
- With Office 365 migration experience
7
Experience For Investor Delivery Specialist Resume
- Managing the various digital sales & marketing project aspects, working with business analysts, marketing teams and developers to gather requirements
- Developing functional specifications, process mapping, reporting and data requirements
- Assisting with all logistics for client trainings including managing the VISA process as required
- Monitoring, and analysing results and providing insight on related campaigns
- Tracking investor loan suspense items and clearance through use of varies lending portals
8
Experience For Competency Delivery Specialist Resume
- Defining & delivering the Oceania Digital & Social technical roadmap
- Applying solution integration specifications, data cleansing methodologies & compliant by design principles
- Working with agility while ensuring adherence to industry best practices
- Staying current with new products & enhancements
- Understanding of both theoretical and practical aspects of Scrum techniques and tools
9
Experience For Application Delivery Specialist Resume
- Managing third party and partner relationships and the integrations with our digital solution architecture
- Auditing the usage behavior and performance various digital touch points
- Updating all internal systems with relevant task information
- Maintaining the store’s warehouse in a neat and orderly manner
- Providing regular/ad-hoc compliance and capability reports
- Suggesting improvements to current communication policies/guide books and execution processes
- Working with other team members and third parties to find innovative and new ways of offers and campaign execution
- Funding and booking Schedule of Authority (SOA)
10
Experience For Solution Delivery Specialist Resume
- Troubleshooting availability, performance issues
- Understanding Converged and Hyper Converged environments – Compute, Network, Storage
- Understanding of general investor/agency guidelines and current compliance issues
- Address any manufacturing problem at Suppliers facility affecting deliveries involving and supporting proper GE functions
- Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements
- Participate in the creation and implementation of publishing working practices and procedures aimed at simplifying processes and increasing quality
- Management of vendors and suppliers for training delivery tasks including contracts and oversight of budget relating to Client Training
List of Typical Skills For a Delivery Specialist Resume
1
Skills For Customer Delivery Specialist Resume
- Demonstrate excellent phone and relationship building skills in working with client staff, and referral sources to ensure that optimum utilization is achieved
- Excellent analytical and problem-solving skills, including the ability to investigate and resolve data issues
- Excellent written and verbal communication & relationship building skills
- Strong analytical, problem solving and commercial skills
- Excellent communication (both written & oral), interpersonal and networking skills
2
Skills For Product Delivery Specialist Resume
- Good collaboration and influencing skills and ability to build relationships and partnerships with stakeholders
- Good communication skills. Able to work through complexity, executing work in a multi-stakeholder & multi-discipline environment
- Experience with Office 365 migration Experience using Visual Studio Experience with Microsoft System Center Suite 2012
- Effective verbal and written communication skills including ability to work and lead teleconferences
- Good stakeholder management skills across all levels/unit of an organisation
- Strong analytical skills and able to analyse performance, forecast trends and develop strategy around service improvements
3
Skills For Client Delivery Specialist Resume
- Strong relationship skills and the ability to influence senior leaders
- Good verbal and written communication skills and the ability to build relationships with all levels
- Good written and spoken English and Mandarin communication skills
- Multi-task and work cooperatively with others. Strong written and oral communication skills
- Solid business insight, work management, and analytical skills
4
Skills For Applications Delivery Specialist RTI Resume
- Good interpersonal, written and spoken communication skills
- Uses solid written and verbal skills
- Technical consultancy or operations experience with strong storage experience
- Outstanding problem solving skills, ability to structure and solve complex technical and organizational issues
- Good working knowledge of process and procedures for Business Continuity, Recovery Strategy Validation activities, IT DR testing, Crisis Management etc..
5
Skills For Project Delivery Specialist Resume
- Good working knowledge of process and procedures for Business Continuity, Recovery Strategy Validation acticities, IT DR testing, Crisis Management etc..
- Gain knowledge of business acumen and financial analytical skills, tactical planning, and budgeting
- Solid Enterprise-wide AD Group Policies experience, including planning & deployment, User account management, Group policy administration
- Experience and a strong understanding of IT Service Management (ITSM) practices, particularly for
- Report progress during AR review meetings and effectively forecast month-end metric results
- Relevant experience from similar positions/ Experience in local or regional delivery of different product offerings, preferably learning offerings
- Develop strong working relationships and effective lines of communication with customers and sales representatives to provide full quote lifecycle support
- Keep current on safety techniques and take advantage of all opportunities to improve driving and safety skills
- Experience and a strong understanding of IT Service Management (ITSM) practices, particularly for: Incident, Problem, Change & Service Level Management
6
Skills For Solutions Delivery Specialist Resume
- Software development skills are an advantage
- Superior customer service skills (internal & external)
- Performing offer testing to ensure excellent customer experience
- Basic knowledge of project management is a good to have skill
- Intermediate or higher Excel skills are an advantage
- Communicate/escalate to CRM / CDM any customer changes quickly, consistently and effectively
- Escalate disputes and non-responsiveness effectively and timely
- Curing defects and working with internal/external contacts in effective and timely manner
- Engineering application experience, specifically with ProjectWise, Revit, Civil 3D and Navisworks
7
Skills For Investor Delivery Specialist Resume
- Demonstrate a versatile, flexible approach by adapting to challenging and changing demands,
- Data Migration skill set using host based utilities: LVM Mirroring, VxVM Mirroring and etc. - Advantage
- Experience within a Customer Facing Sales / Operations / Customer Delivery / Logistics / Purchasing / Invoicing or Credit and Collections work stream
- ORACLE DB, bug fixing, testing, Integration standards experience
- Act independently, defining and managing day-to-day priorities
- Solid problem solving/analysis and decision-making abilities
8
Skills For Competency Delivery Specialist Resume
- Experience handling products in various types of packages including bulk, drums, Porta-Feeds and mini/micro-feed units
- Work under pressure and prioritize workloads whilst maintaining attention to detail and meeting agreed deadlines
- Experience handling chemical products in various types of packages including bulk, totes and drums
- Experience with handling products in various types of packages including bulk, drums, Porta-Feeds and mini/micro-feed units
- Good understanding of finance concepts and accounting principles
9
Skills For Application Delivery Specialist Resume
- 2) Experience with management of volumes (e.g., VxVM) and linux disk management – adding and removing luns
- Completes all training and maintains appropriate certification and licensing as required by law for the transportation of dangerous goods
- Ability to learn how to construct and repair all sporting good items that we provide including bikes, and exercise equipment
- Strong grasp of networking essentials and concepts - routing, LAN, WAN, VPN, web, etc
- Work in conjunction with Dell EMC Consulting colleagues, ensures effective resolution of technical issues encountered during implementation
10
Skills For Solution Delivery Specialist Resume
- Technical ability and hands-on experience in diagnosing and resolving technical support incidents
- Previous work experience in a printing, billing or e-commerce business is desired but not required
- Experience and working knowledge in several interrelated department activities
- Solid knowledge and understanding of the business unit’s key products and services, processes and controls
- Solid understanding of the business unit’s risk and regulatory requirements
List of Typical Responsibilities For a Delivery Specialist Resume
1
Responsibilities For Customer Delivery Specialist Resume
- Facilitate the relationship interface between DTSS Server Hosting Architecture/Engineering and the Technical Operations organization to ensure the introduction or modification of IT Services to meet consumer requirements and expectations
- Partner with Infrastructure Program Management team to ensure the delivery of all Infrastructure Projects - Ensuring the IT Services meets customer requirements, operational readiness criteria, and is deemed Fit for Purpose
- Excellent communication (both written and verbal) skills – able to deliver complex messages effectively and succinctly as well as capability to deliver presentations
- Strong Business Englishlanguage skills
- Intermediate experience in Microsoft Excel and strong experience in MS Outlook
- Strong organizational, communication and time management skills to ensure all tasks can be completed in allotted time
- Excellent interpersonal, communication, customer service skills,
- Experience in MS Office Skills
2
Responsibilities For Product Delivery Specialist Resume
- Work in a high-pressure environment with excellent written and communication skills
- Proven analytical, reporting and customer support skills
- Experienced in Operating Systems & Backups and proven communication skill
- Customer service and interpersonal skills and tactful in dealing with people.
- Communicate professionally and effectively with customers for follow-up when required
- Communicate professionally and effectively with third parties including client, vendors, Noida /offshore team, client teams, etc
- Demonstrated experience in writing documentation
- Communicate/escalate team members quickly, consistently and effectively
3
Responsibilities For Client Delivery Specialist Resume
- Understanding of water, piping and other mechanical equipment experience
- Validation Project Planning and Scheduling (20%)
- Experience transporting and pumping bulk liquids
- Ensures proper dangerous goods paperwork is used according to provincial and federal laws
- Computer experience including data entry and smartphones
- Solid understanding of solution to assigned Named accounts (Tier 1&2)
4
Responsibilities For Applications Delivery Specialist RTI Resume
- Experience in a customer facing service role
- Experience, ideally in a consulting or project management role
- An interest in, and ideally a strong understanding of core products and processes of the small commercial P&C insurance space
- Commercial driving experience, compliant with Federal Motor Carrier Safety Regulations and DOT regulations from the past 5 years required
- Experience operating forklifts, drum dollies, trailer hoists, chemical pumps, hoses, meters, printers and gauge
- IT literate with experience of using Microsoft Office tools and internal database tools
- Strong background in computer software, hardware and networking
- Previous experience in materials planning with foreign Suppliers
5
Responsibilities For Project Delivery Specialist Resume
- Verifiable Commercial Driving experience
- Experience driving 65 - 80 foot equipment
- Commercial driving experience, compliant with Federal Motor Carrier Safety Regulations and DOT regulations
- Experience in the field of IT, consulting and/or business intelligence
- Experience as lead designing Enterprise Active Directory solutions
- IT experience working in multiple system environments
- Good working knowledge of Microsoft Office (MS Advance Excel, Word, PPT)
6
Responsibilities For Solutions Delivery Specialist Resume
- Experience of working with or for large IT vendors
- Strong scripting ability, preferably in PowerShell
- Subsea category experience with demonstrable knowledge of contracting for subsea IRM and construction
- Experience of Engineering, Procurement, Construction & Installation (EPCI) contracts, particularly related to subsea construction
- Experience in dealing with key subsea suppliers.Professional PSCM qualification (MCIPS, CPM, CPSM) or equivalent
7
Responsibilities For Investor Delivery Specialist Resume
- Vehicle driving experience
- One to three months’ experience and/or training
- Excellent demonstration of BP values and behaviours.Working knowledge of systems such as Ariba OneSource, Backbone and SAP
- Experience in a business related function, preferably finance or accounting
- Good knowledge of systems necessary to enable PSCM transactions, including; Ariba, Backbone, SAP and the MS software suite etc
- Exhibits sound business judgment and has a solid understanding of basic business-to-business sales concepts and fundamentals
- Experience working in rotational shifts
- 5) Experience with clustered systems such as sql and the migration of corum disk. As wall as understanding confirmation of luns on prod and DR side
- Experience in writing short story-lined PowerPoint documents
8
Responsibilities For Competency Delivery Specialist Resume
- Verifiable commercial driving experience
- Experience working with the Membership ODS
- Class 1 license; approximately 5 years' oilfield hauling experience
- Operate the delivery vehicles (car, van or pick up) in a safe and cautious fashion to maintain a clean driving record
- Experience using Scrum management tool(s), such as JIRA, MSTS
- Experience working within a multi-national organisation
- Previous work experience in multiple industry market sectors
9
Responsibilities For Application Delivery Specialist Resume
- Experience of customer management and presenting to customers
- Experience with Arbortex
- Experience in Service Delivery Operations / Risk functions / Resilience/Business Continuity
- Proven ability to resolve issues to tight timelines
- Proven ability to analyse large amounts of unstructured data quickly, efficiently and accurately
- Experiences with managing vendor resources, contract negotiation and management of vendor SLAs
10
Responsibilities For Solution Delivery Specialist Resume
- More than four years of experience in Guidewire Portals, PolicyCenter, or Billing Center · Possess Guidewire certification
- Experience handling complex business processes and issue resolution
- At least two year’s related experience is required
- Dynamic and passionate with a strong teamwork mentality
- Experienced PSCM individual required
- An effective influencer with stakeholders
- Experience in a business support related function, preferably a sales support role
- Experience in the development and presentation of business communications to high level internal and external audiences
Related to Delivery Specialist Resume Samples
Delivery Analyst Resume Sample
Work Experience
• Under general supervision, assists in the design of solutions for clients, ensuring that SLA’s and KPI’s are met
• Fluency in French (written and spoken)
• Risk based performance management reporting and dashboards
• Regulatory compliance and requiremen...
Professional Skills
• Experience with a large transformational e...
• Demonstrate excellent relationship managem...
• Understanding of Project Management skills...
Service Delivery Specialist Resume Sample
Work Experience
• Work with Vendor to collect assignee information or prepare Company documentation for work authorization process
• Obtain wet signatures and stamps through HR coordinators and local administrative assistants
• Record date received in LinkE and ensure appropriate Payroll activ...
Professional Skills
• Knowledge of developing and managing conti...
• Self-motivated, excellent attention to det...
• Service, project and results-orientation, ...
Services Delivery Resume Sample
Work Experience
• Identify, address and resolve service level issues
• Ensure appropriate bank account and account services are maintained
• Identify banking trends and suggest best practices
• Effectively communicate all pertinent information to our banking partners and...
Professional Skills
• Strong relationship, collaborative skills ...
• Superior problem-solving and conflict reso...
• Experience in leading/managing practices –...
Delivery Manager Senior Resume Sample
Work Experience
• Lifting: 0-10 lbs
• Other: Computer work for long periods of time
• TAM(Advanced Service Management), including SDM, TAM, and Project Managers
• ASE (Advanced Service Engineering), with competencies in Cloud (SaaS, PaaS, IaaS), Applications, Database an...
Professional Skills
• Proven ability to deliver on high priority...
• Excellent leadership skills, team player, ...
• Strong experience in Banking, with experie...
Delivery Operations Resume Sample
Work Experience
• Big data solutions such as Cloudera, MapR and Hortonworks
• Data warehouse such as Teradata, Oracle Exadata, Amazon Redshift, and IBM PureData System for Analytics and Microsoft SQL Server
• NoSQL/In Memory database such as MongoDB, Couchbase and Cassandra
• ...
Professional Skills
• Strong time management skills with attenti...
• Has excellent communications and interpers...
• Strong written (email) communication skills
Fleet Sales Resume Sample
Work Experience
• Embrace the values of the EnPro/STEMCO safety pledge in each of the below responsibilities. Participate in the organization’s safety culture and aim to continuously improve safety within all aspects of your work
• Responsible for assigned Fleet Commercial Sales Managers (CSM’s). Manages employees b...
Professional Skills
• Warm and engaging personality with strong ...
• Experience of working within an FCA regula...
• Strong computer skills (Microsoft Word, Ex...