Services Delivery Resume Sample
Myrl Considine
6445 Bruen Wells,
Boston,
MA
+1 (555) 628 0854
Work Experience
Senior Manager, Services Delivery
04/2016
-
PRESENT
Los Angeles, CA
- Identify, address and resolve service level issues
- Ensure appropriate bank account and account services are maintained
- Identify banking trends and suggest best practices
- Effectively communicate all pertinent information to our banking partners and internal clients at all levels of the organization
- Build exceptional client rapport and maximize CSAT
- Provide hands-on program and project management for multi-million dollar programs across multiple lines of business
- Assist in sales and business development efforts
Services Delivery
06/2012
-
02/2016
San Francisco, CA
- Exercise project leadership skills combined with strong business acumen and in-depth analytical skills
- Lead and manage teams of Project Managers, Consultants and Architects responsible for implementing products as a single Business Unit multi-product solution and/or a cross Business Unit multi-product integrated solution within the client environment thru utilizing CA Services Best Practices
- Meet or exceed customer expectations by ensuring team members accurately scope, assess and deliver solutions that address the client’s business requirements within the "Scope of Work" agreed to by CA and the Customer
- Create and execute a growth plan including a strategy to build, manage, and burn the backlog in order to attain revenue goals, as well as continued attachment of professional services to new product contracts and organic growth of the services run rate business within the existing local customer base in order to attain bookings goals
- Partner collaboratively with CA counterparts in Sales, Technical Sales, and Support to ensure accurate gathering of customer expectations during the sales opportunity and effective delivery of accurately scoped engagements that meet client expectations
- Actively participate in the sales account planning and pipeline management planning activities to assist in identifying new and follow up Services and Education opportunities
- Interact with staff, customer and other CA departments as necessary to escalate implementation issues, with the purpose of timely and effective resolution
Catering Services & Delivery Attendant
06/2005
-
01/2012
Phoenix, AZ
- Engage with Resource Management team to ensure appropriate and consistent assignment of each direct report, enabling each to obtain Billable Utilization targets
- Ensure all direct reports adhere to the Time and Expense Policy as posted on QMS. Ensure each direct report responsible for time approval reviews each entry for accuracy, then approves in a timely fashion
- Ensure all direct reports adhere to CA Policies of Code of Conduct/Ethics, Security and any required training available at LMS
- Develop and mentor staff by guiding their learning in conjunction with the strategy and direction of the CA product and services businesses
- Background within the consulting space
- Experience as a Consulting Manager/Services Director or BU leader
- Good understanding about the Swedish and Finish market
- Has experience in managing a team
- Motivating salary package
Education
Strayer University - Manassas Campus
2000 - 2004
Bachelor's Degree in Business
Professional Skills
- Strong relationship, collaborative skills and organizational skills; comfortable engaging with internal and external customers
- Superior problem-solving and conflict resolution skills
- Experience in leading/managing practices – setting up best practices, delivery model, building subject matter expertise
- Experience selling and delivering larger dollar value implementations with multiple products and solutions working together
- Demonstrated understanding of Project Management Practice procedures and tools; thorough understanding of project delivery lifecycle
- Working experience in managing software/solution service project delivery
- Effectively manage dependencies between other projects and BAU initiatives and plan the delivery of assigned projects taking into account external constraints
How to write Services Delivery Resume
Services Delivery role is responsible for organization, security, finance, credit, training, analysis, planning, reporting, design, travel.
To write great resume for services delivery job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Services Delivery Resume
The section contact information is important in your services delivery resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Services Delivery Resume
The section work experience is an essential part of your services delivery resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous services delivery responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular services delivery position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Services Delivery resume experience can include:
- Participates with other management to develop strategic direction and priorities for the business unit
- Secure the allocation of the right service-/ skill mix of the practice unit to reflect the Practice Strategy
- An open, swedish culture and a great teamwork a thorough onboarding
- Decision making and de-escalation instance for delivery tasks in the practice unit
- Manage relationship with service partners engaged in providing service delivery activities and implement programs from Polycom Global Services in Asia
- Gather technical requirements and propose solutions based on client’s architectural needs
Education on a Services Delivery Resume
Make sure to make education a priority on your services delivery resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your services delivery experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Services Delivery Resume
When listing skills on your services delivery resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical services delivery skills:
- Excellent organizational, written, oral, and interpersonal communication skills
- Thrive and effectively collaborate in a dynamic, fast-paced, team environment
- Demonstrated understanding of P&L responsibilities and the impact on service delivery
- Government systems integrator experience, specifically managing a larger practice within an SI organization
- Learn and understand customer environment and priorities. Verify the product is working as designed
- 10+ yrs of total Experience
List of Typical Experience For a Services Delivery Resume
1
Experience For Senior Manager, Services Delivery Resume
- Accountable for all P&L performance targets of own practice unit
- Establish the service partner delivery ecosystem through negotiation such as Help Desk Technical and Field Support Engineers staffing, training requirements and delivery operations benchmark
- Audit the service partner delivery operations on a regular basis to validate processes and the numbers reported to ensure compliance to Channel Services Specialization programs
- Understand delivery partner mapping and sets up appropriate support coverage, technical capabilities and delivery capacity within the local area in line with installed base requirements
- Ensure service partner meets the levels of technical competence defined within the services specialization program framework
List of Typical Skills For a Services Delivery Resume
1
Skills For Senior Manager, Services Delivery Resume
- Experience in CA PPM / other PPM solutions would be an added advantage
- Loves a good challenge
- Develop and maintain effective RAIDD (Risks, Actions, Issues, Dependencies and Decision) log to ensure successful delivery of projects
- Knowledge and experience at project management methodology, implementation approach, and project goals
- Organizational enablement: Enabling users and accelerating solution adoption to speed value realization
2
Skills For Director, Services Delivery Resume
- Success management: Assisting in the development and execution of a clear plan for long-term success
- Provide ongoing support to the customer throughout the duration of the contract
- Confirm and test remote access to customer network, including access to the installed CA software
- Lead large CA PPM Implementation projects - Overall requirement, solution and high-level design of the solution
- Provide consultation for better adoption and best practices
- Take ownership and accountability of the project deliverables and work independently
- Come up with innovative ideas which can be monetized or help us to improve process
3
Skills For Manager, Services Delivery Resume
- PMP/CSM certification is desirable
- Fluency in English, Spanish and Portuguese (Local Languadge)
- Doesn’t take themselves too seriously
- Is resilient when faced with setbacks
- Teams well with others
4
Skills For Technical Lead-services Delivery Resume
- Insists on quality results
- BS in Business or healthcare major
- Works on assignments of moderate scope and complexity where some initiative and independent judgment is required to search out appropriate course of action within the context of established policies and procedures
- Contribute (and/or lead where agreed) capital investment approvals for initiatives moving through investment tollgates
- Manage delivery of quality project documentation including investment approval, project management, and design and handover deliverables
- Provide consistent and periodic status reporting for all the assigned projects to cover scope, schedule, cost and risk
- Makes decisions on routine matters where established policies and procedures are available
- Lead and manage implementation and delivery of assigned projects to baselined scope, cost, schedule and quality
- Manage globally dispersed vendor and internal teams through design, implementation and transition to BAU phases
5
Skills For Services Delivery Project Managerat CDW Careers Resume
- Manage project scope, schedule, resources cost, quality and risk
- Develop accurate project schedules, within a variance of +/- 10%, in alignment with Operations and Infrastructure PMO processes by engaging and aligning with all the key stakeholders. Deliver to the baselined schedule
- Development of strategic business planning and assessment models
- Develop project management plan and resource models to support successful delivery of projects
- Develop accurate cost models and manage the project to baselined budget within a variance of +/- 10%
- Manage procurement and supply processes with BHP Billiton Supply and vendors in accordance with BHP Billiton Supply processes
- Expert knowledge of US Government software market and systems integration services
- Expert knowledge of specific technology diciplines or solution / subject areas relevant to US Governement
6
Skills For Client Configuration Services Delivery Lead Resume
- Familiar with software industry business and trend
- Experience in project management, requirements definition and/ or deployment of business requirements to information systems including 7+ years managerial experience
- Financial services and payments industry experience
- Seamlessly integrate and implement technical solutions to meet business requirements. Proven competencies in positively influencing business and technical partners to meet and/or exceed business objectives
- Superior client and industry relationship management skills and ability to build and maintain strong, positive working relationships at all functional levels within client organizations and internal MasterCard organization is essential
- Extensive project management, problem solving and planning skills with a demonstrated record of success managing multiple projects with clients and internal business partners
7
Skills For Principal Projects Infraestructure Services Delivery Resume
- High-energy, detail-oriented, proactive, and able to move quickly to meet tight deadlines
- Utilize Services Best Practices to accurately and efficiently implement product of chosen expertise within the client environment remotely
- Apply best practices for product optimization
- Remotely access customer system to verify CA products are adequately configured to perform R&O tasks and to address customer-specific configuration requirements; collect necessary log data as appropriate
- Verify that backup configuration and restore procedures are defined and tested
- Create scripts to automate routine tasks where appropriate
8
Skills For Advisory Services Delivery Senior Resume
- Educates Advisors, Account Managers, and customers
- Develops and implements business plans specific to a practice’s objectives and goals. Works with essential business partners internal and external of division for alignment, strategy, execution and evaluation of practice objectives
- Provides input on the decision-making process for administrative or operational matters and ensures operations’ effective achievement of business unit objectives
- Clarifies processes and establishes the infrastructure necessary to ensure successful collaborative efforts, including defining contacts, establishing regular meetings, and communicating pertinent information
- Manages a large, complex project portfolio
- Develops and maintains key relationships with senior management within US Government Sales, SAS R&D, Technical Support and Product Management
9
Skills For Catering Services & Delivery Attendant Resume
- Travels to US Government customer sites as business needs require
- Incident Management: Resolve single- and cross technology/application incidents independently. Document known errors and work arounds Works with team members, delivery centers, and other company organizations to resolve unusually complex or cross-technology incidents
- Lead and manage teams of Consultants and Architects responsible for implementing products as a single Business Unit multi-product solution and/or a cross Business Unit multi-product integrated solution within the client environment thru utilizing CA Services Best Practices
- Meet or exceed customer expectations by ensuring team members accurately scope, assess and deliver solutions that address the client's business requirements within the "Scope of Work" agreed to by CA and the Customer
- Communications and organization skills
10
Skills For SAP Ariba VP-services Delivery / MEE Resume
- Lead and manage teams Consultants and Architects responsible for implementing products as a single Business Unit multi-product solution and/or a cross Business Unit multi-product integrated solution within the client environment thru utilizing CA Services Best Practices
- Solves problems creatively
- Takes smart risks
- Likes to laugh
- Is a “driver”
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