Delivery Services Manager Resume Sample
Declan Schmitt
3986 Ward Radial,
Philadelphia,
PA
+1 (555) 448 2182
Work Experience
Delivery Services Manager
09/2017
-
PRESENT
Houston, TX
- Be responsible for KPI/KRI/internal/external reporting’s including regulatory reporting’s, where applicable for function responsible
- Be responsible for Association affairs relating to Interchange Settlement Reconciliation and represent Citi Commercial Cards with Visa/MC to champion Citi’s cause
- Engaging business partners on the performance of owned processes, including the alignment of process improvement projects to ensure appropriate prioritisation of work to match business goals
- Provision of SME assistance and support on Commercial Cards, along with general Operations management support as might be required
- Responsible to improve the control environment, best practise in the financial operations team
- To govern the process of compliance to Policies, Procedures and Process Controls for these function
- To design and drive operational efficiency initiatives to improve client experience, productivity and Control environment in the operational areas that this role responsible
Delivery Manager, Professional Services Group
09/2011
-
03/2017
San Francisco, CA
- Champion MCA for these functions in terms of ensuring it covers all the operational risks in these area of operations, ownership for all regulatory compliance including Sanction screening
- Champion standardization of operational process across countries/Clusters
- Manage multiple concurrent, multi-phased implementations following True Fit’s delivery methodology
- Effectively gather client’s requirements
- People management experience, ideally in a role involving product management, strategy or operations
- Deep understanding of the digital advertising marketplace, Facebook ad products, competitive ad products, and help deliver campaign optimization and measurement services that are recognized as best in the industry
- Understanding of digital marketing measurement and analytics across brand and direct response objectives
- Passionate about problem solving and the potential for innovative measurement and delivery optimization solutions that digital marketing has created
CIB Custody & Fund Services Client Data Delivery Manager Associate
01/2007
-
07/2011
Dallas, TX
- Passionate about Facebook and the promise of digital marketing
- Responsible for the application of safe work practices on the job in compliance with the Company’s safety rules
- Conduct daily shop briefings to communicate safe work plans/practices, review the day’s planned activities and share company policies and expectations
- Manage engagements according to KPMG’s financial/cost Management policies
- Review and sign-off on proposal’s, SOW’s, and contract addendums
- Continuously identify and develop opportunities to improve quality of service and reduce costs
- Reengineer and optimize supply chain models
Education
Lincoln Memorial University
2001 - 2006
Bachelor's Degree in Management
Professional Skills
- Experience communicating with confidence and clarity including strong facilitation skills
- Solid Project Management skills & experience required
- Experience delivering complex ICT projects, experience in a global environment is preferable
- Basic SQL skills would also be an advantage
- Superior customer service skills, willingness to learn, and great team player
- Sound Analytical skills with strategic orientation
- Scheduling new equipment training for drivers and ensuring they are fully certified to operate the equipment
How to write Delivery Services Manager Resume
Delivery Services Manager role is responsible for travel, software, insurance, digital, research, design, reporting, training, basic, automation.
To write great resume for delivery services manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Delivery Services Manager Resume
The section contact information is important in your delivery services manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Delivery Services Manager Resume
The section work experience is an essential part of your delivery services manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous delivery services manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular delivery services manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Delivery Services Manager resume experience can include:
- Champion Client Service experience enhancing initiative
- Involves working extensively with stakeholders both internally and externally to improve the end consumer experience
- Consolidate & report values driven from the product usage & changes
- Experience in Perform Complex Project Management Execution
- Experience in Apply Delivery Management Execution
- Leadership experience in Technology, ideally in global delivery focused organizations
Education on a Delivery Services Manager Resume
Make sure to make education a priority on your delivery services manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your delivery services manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Delivery Services Manager Resume
When listing skills on your delivery services manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical delivery services manager skills:
- Develop and manage delivery focused teams that work effectively and collaboratively to provide outstanding levels of service and deliver strategic initiatives
- Relevant experience in delivery of Outsourcing, AMS and Hosting engagements
- Experience of working in large global organization with a matrix environment, utilizing virtual teams
- Customer Service experience in large outsourcing deals
- Experience working collaboratively with other organizations to deliver quality instruction
- Good understanding of SAP’s strategy, products, services and organizational structure
List of Typical Experience For a Delivery Services Manager Resume
1
Experience For Delivery Manager, Professional Services Group Resume
- The position requires a senior executive who has held strategic leadership roles within Microsoft and/or executive leadership positions within global services or Fortune 1000 corporations
- Actively manage the resource capacity (availability and constraint) of assigned PM team. Participate in the resource & demand management process, including ensuring the PM talent criteria for the project is planned in advance
- Experience within a product development or business change role
- Drive consistency and efficiencies in routines and reporting across GSCS Towers and across GSCS programs
- Drive development, adoption and tracking of Delivery performance metrics across the GSCS Towers
2
Experience For Commercial Cards Process Delivery Manager Trans Services Resume
- For key GSCS programs, determine internal and external dependencies, and manage these to ensure delivery and execution against plans
- Establish and develop processes and systems for the GSCS Towers to deliver solutions at scale
- Identify barriers and obstacles to launch and develop solutions to overcome these issues
- Ensure that the GSCS delivery milestones delivery updates, that get rolled up to the top of the house, are accurate and clearly articulate the “what” in terms of business value
- Function as leader in interactions with clients and instructors, including
- Responsible manage the relationship with offshore delivery center partner TCS
- Support EMEA Head of Comm. Cards Operations to run day-to-day functional activities of the transaction service and Financial Operations & the initiatives that drive operational efficiency standardization and best practice in the functional unit for which responsible
3
Experience For CIB Custody & Fund Services Client Data Delivery Manager Associate Resume
- Critically analyze level of automation and process control environment across the region and work closely with regional process owners for these functions to drive continuous process and system improvements and achieve optimal operating efficiency within the function, where asked to and applicable
- Closely work with cluster heads to ensure robustness of cluster Hub managed processes and process handled locally are in line with best practices of regional operational platform and controls are robust enough
- Engaging business partners on the performance of owned processes, including the alignment of process improvement projects to ensure appropriate prioritization of work to match business goals
- Manage engagements according to KPMG抯 financial/cost Management policies
- Customer centric acting
- Responsible to improve the control environment, best practice in the financial operations team
- Thought leadership in SAP AMS transition management methodology
4
Experience For Technology Services Portfolio Delivery Manager Resume
- Development & Implementation of quality plans for AMS customers and delivery partners
- Solution design for complex AMS proposals
- Support pipeline generation, qualification, opportunity management and Deal closure
- Position both directly and indirectly ATS services to customers
- Liaise with different SAP entities to ensure success and integration with neighbored teams and regions
- Simplify complex processes and drive consistency
- Technology knowledge preferable
- English, Spanish, Portuguese
List of Typical Skills For a Delivery Services Manager Resume
1
Skills For Delivery Manager, Professional Services Group Resume
- Deep knowledge and experience with the client environment
- Proven ability to think strategically about how to create business-led solutions coupled with the ability to execute against deliverables
- Demonstrated ability to review details, analyze and present issues and/or solutions to key stakeholders
- Scheduling new equipment training seminars for drivers and ensuring that all drivers are fully certified on all trucks in fleet
- Pouching, segregation and processing of personalized Debit Cards and Credit Cards
- Coordinating with Couriers and Post for Dispatch and Delivery tracking to ensure seamless last mile delivery
- Answering telephones and entering sales orders
- Resolving all vehicle safety issues by routing vehicles to the appropriate service facilities for needed repairs
- Participating in the hiring of drivers and material handlers, as well as their performance management
2
Skills For Commercial Cards Process Delivery Manager Trans Services Resume
- Coordinating fleet maintenance and ensuring all repairs are completed properly
- Understanding of accounting framework of Citi is preferable
- Scheduling and routing product deliveries
- Assessing job site delivery requirements and assigning appropriate delivery vehicles
- Resolving all vehicle safety issues logged by drivers by routing vehicles to the appropriate service facilities for needed repairs
3
Skills For CIB Custody & Fund Services Client Data Delivery Manager Associate Resume
- Participating in the hiring of Delivery Drivers and Material Handlers, as well as their performance management
- Resolving delivery issues using job site photos
- Ensuring that all CSDS order sheets are filled out accurately and completely and contacting Branch Manager if there is a consistent problem
- Coordinating customer pickups with the warehouse
- Making sure trucks are not overloaded and that all loads fall within standard weight limits for each vehicle
- Using Customer Service Delivery System (CSDS) to manage orders and set up deliveries
- Ensuring that trucks are properly secured by driver
- Making sure that trucks are not overloaded and that all loads fall within standard weight limits for each vehicle
4
Skills For Technology Services Portfolio Delivery Manager Resume
- Keeping customers informed of delivery status
- Ensuring that all driver documentation is submitted in a timely manner
- Ensuring that all OSHA and federal road procedures are followed
- Conceptualizing and leading projects and service initiative
- Working with corporate fleet maintenance department to track fleet maintenance costs
- Conferring with Branch Manager to select equipment/truck replacements and upgrades
- Assisting with inventory control to keep the store and warehouse shelves stocked
5
Skills For Manager, Information Delivery Services Resume
- Data entering all routing information and updating routing information as needed
- Interface with clients to assist with project scoping and determining solutions
- Leads and manages the operations, strategic direction, planning and marketing of SLS’ global information delivery services
- Commercial and consultative mind-set with an understanding of financials and commercials for running organizations
- A Delivery Services team including
6
Skills For Senior Service Transition & Delivery Manager for Application Management Services Resume
- Query handling on the dispatched cards
- Migration of the Cheque book printing process to Mumbai
- Ability & enthusiasm to execute the vision, strategy and roadmap within APRD
- Understand & deliver the agreed Return On Investment (ROI) business benefits for products within the backlog for C& FS
- Continuous engagement of senior stakeholders/business users across Custody & Fund Services business areas partnering all, avoiding conflict and ensuring we meet their needs
- Be held accountable for the overall end to end delivery of APRD to Custody & Fund Services
- Plans, develops and implements strategic goals and objectives of the IDS team in line with the Library’s overall goals and objectives
- Since many of the incumbent’s activities involve a project leadership role, solid project management skills are essential to plan and execute the projects to timely completion with minimal direction
7
Skills For Senior Manager, Specialized Delivery Services Resume
- Plastic Procurement and Inventory Management across Credit and Debit Cards
- Debit Card and Credit Card personalization
- Management and destruction of damaged/un-used cards
- Formal Project Management certification, such as Project Management Professional (PMP), would be highly desirable
- Has worked in partner centric, hybrid environments
- Management of difficult client situations
- Proficient in Microsoft Office and able to learn technology quickly
- Proficient in Microsoft Office and data entry
- Develop, manage and effectively execute project initiatives. Attention to detail and ability to manage multiple tasks and prioritize work to ensure delivery to deadlines
8
Skills For Senior Service Transition & Delivery Manager for Application Management Services Newtown Squ Resume
- Experience in project management and SAP Operations
- Experience in Sales or Presales
- Logistics’ and service delivery experience is an advantage
- Proactive approach in identifying challenges within processes and problem solving
- Proficient in MS-Excel, MS-Word, MS-Power Point, etc
- Negotiating with outside mechanics/garages for fleet maintenance needs and ensuring that all repairs are completed properly and returning trucks to garage if necessary
- Ensuring that all drivers’ CDL licenses are current and informing drivers when their licenses or medical cards need to be updated
9
Skills For Delivery Manager Hotel Booking Services Resume
- Assessing current service performance and identifying opportunities to improve efficiencies, automation and cost
- Vendor Management best practice, process mapping
- Work closely with Traveler Service and other delivery teams to ensure the User Acceptance Testing is organized, ran and formally reported on
- Management scope over a period of time
- Exposure to Product Management and Card Association
- Define and implement the process to enable a fast and efficient setup process
- Provide SLA to the business and report on them
- Identify automation opportunities and work with product to get them delivered
- Work closely with Traveler Service team to gather samples required to support development team, as well as define the market’s local requirements for midoffice and communications Identify gaps in process and implement corrective actions
10
Skills For Managed Print Services Supplies Delivery Manager Resume
- Define and report on KPI at delivery level
- Certified in IBM Certified Project Manager
- Make decisions between direct fulfilment (through Allegro model) and indirect fulfilment (through resellers)
- Define the plan of record of initiatives required to meet budget commitments and supervise the implementation of the projects in order to realize effective savings in time
- Managing all aspects of a portfolio team to deliver technology capital projects; including actively managing the performance & development of PM’s
- Effectively communicate portfolio and project manager performance with project managers, Application Suite Managers, CIO’s and other stakeholders as needed
Related to Delivery Services Manager Resume Samples
Business Delivery Manager Resume Sample
Work Experience
• Track record of successfully managing large projects and programs
• Proven ability to act as a liaison between product, operational and technical groups
• Graduate of BB&T’s Leadership Development Program
• Sound working knowledge of ML and holistic...
Professional Skills
• Strong IT capability, particularly Excel s...
• Planning & Priority Setting : getting thin...
• Proven experience of working successfully ...
Services Delivery Manager Resume Sample
Work Experience
• Relevant IT experience (or equivalent combination of education and work experience) with 5+ years of Healthcare Payer experience implementing payer applications
• Managerial/leadership experience with demonstrated strong ability to motivate, direct, and lead cross-functional delivery teams
&n...
Professional Skills
• Excellent at prioritization, time manageme...
• Fluent (oral and written) English communic...
• Strong English verbal / written communicat...
Solution Delivery Manager Resume Sample
Work Experience
• Experience in Business and IT, predominantly in Business Analytics
• Experience in Big Data and Advanced Analytics
• Facilitate and review the estimation of work effort required by the team to deliver a specific customer project/ program as input to the overall project estima...
Professional Skills
• Strong communication skills and proven abi...
• Strong oral and written communication skil...
• Strong listening and verbal skills; demons...
Delivery Manager Senior Resume Sample
Work Experience
• Lifting: 0-10 lbs
• Other: Computer work for long periods of time
• TAM(Advanced Service Management), including SDM, TAM, and Project Managers
• ASE (Advanced Service Engineering), with competencies in Cloud (SaaS, PaaS, IaaS), Applications, Database an...
Professional Skills
• Proven ability to deliver on high priority...
• Excellent leadership skills, team player, ...
• Strong experience in Banking, with experie...
Delivery Operations Resume Sample
Work Experience
• Big data solutions such as Cloudera, MapR and Hortonworks
• Data warehouse such as Teradata, Oracle Exadata, Amazon Redshift, and IBM PureData System for Analytics and Microsoft SQL Server
• NoSQL/In Memory database such as MongoDB, Couchbase and Cassandra
• ...
Professional Skills
• Strong time management skills with attenti...
• Has excellent communications and interpers...
• Strong written (email) communication skills
Fleet Sales Resume Sample
Work Experience
• Embrace the values of the EnPro/STEMCO safety pledge in each of the below responsibilities. Participate in the organization’s safety culture and aim to continuously improve safety within all aspects of your work
• Responsible for assigned Fleet Commercial Sales Managers (CSM’s). Manages employees b...
Professional Skills
• Warm and engaging personality with strong ...
• Experience of working within an FCA regula...
• Strong computer skills (Microsoft Word, Ex...