Delivery Leader Resume Sample
Rashad Shanahan
65418 Corkery Rapids,
Chicago,
IL
+1 (555) 339 8795
Work Experience
Delivery Leader
12/2016
-
PRESENT
Chicago, IL
- Contributes to the delivery and support of specific IT services
- Supports the development and maintenance of services and ensures that tools and resources are capable and available (i.e. IT Service Catalog, Asset Management system)
- Generates and reports service delivery metrics and drives standards across regions and locations (i.e. Scorecards, Service Level Agreement (SLAs) and Customer Satisfaction or Net Promoter Scoring)
- Is familiar with Operational Level Agreements between other IT Service owners
- Encourages root cause analysis using the formal problem solving approach for recurring issues
- Champions the use of Six Sigma to reduce costs and improve processes. Identifies opportunities for service improvements, discuss with the customer and raise the request for change for assessment if appropriate
- Able to support the Service Owner when needed
- Ensures the CMC R&D lines and the commercial manufacturing network are aware of the project’s development and supply chain needs and plans and have the capacity and capability to deliver
Regional Delivery Leader
09/2011
-
06/2016
Los Angeles, CA
- Leads the CMC matrix team to develop and execute the CMC project plans to accomplish the strategic development objectives within agreed timelines and budget
- Provides coaching, mentoring and performance feedback to project team members in support of their development
- Develop and manage the Global delivery function to ensure alignment with the overall Corporate, Regional Business Unit and Country level strategies and plans
- Lead multinational cross-functional teams in the execution of the full software delivery life cycle
- Establish clear accountability that aligns financial objectives & delivery success to avoid conflicts of interest between internal stakeholders
- Excel at change management, bringing new and effective strategies and technology solutions to the team
- Drive accountability and customer-focused mindset adoption throughout the Global Delivery Functions
- Manage the month close, Preparation & Review of financial statements, trend analysis, variance analytics and commentary
Programme Delivery Leader
12/2005
-
06/2011
San Francisco, CA
- Support and coordinate the Annual PWC Audits as per UK GAAP, Board meeting and committee meetings
- Assisting Board of Directors/ Managing Director in making investment decisions. Ensure compliance with Money transmitter license
- People Leadership and Team Management
- Demonstrates strategic skills and business acumen – understands the client’s business
- Drive ongoing asset creation and streamline solution governance
- Lead key customer planning and management activities with large teams to define Watson solution & key content. Facilitate regular communication among the key stakeholders within IBM and with C-Level client executives
- Work with clients to set goals, objectives and key milestones for solution development & delivery consistent with IBM strategy for Watson
- Define and measure Delivery Center performance using key performance indicators related to client impact, revenue, production of hardened assets and skills growth. Iteratively improve on all efficiencies for Watson Delivery operations
Education
Kaplan University - Cedar Rapids Campus
2000 - 2004
Bachelor's Degree in Business
Professional Skills
- Excellent written and verbal communications skills, strong collaboration and relationship skills
- Strong collaborative and relationship building skills AND proven ability to effectively influence senior finance and business stakeholders
- Excellent interpersonal communications skills; ability to communicate effectively and build relationships across all levels of the organization
- Strategic planning skills with experience driving a team through transformation
- Experience in delivering digital experiences and leading digital teams with a proven track record of success
- Excellent oral and written skills, including the ability to collaborate with industry peers and service providers
- Strong presentation skills, particularly in the development of professional and insightful messaging across levels of management
How to write Delivery Leader Resume
Delivery Leader role is responsible for presentation, communications, managing, finance, messaging, organization, leadership, technology, collaboration, relationship.
To write great resume for delivery leader job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Delivery Leader Resume
The section contact information is important in your delivery leader resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Delivery Leader Resume
The section work experience is an essential part of your delivery leader resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous delivery leader responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular delivery leader position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Delivery Leader resume experience can include:
- Strong analytical skills and ability to work independently and under own initiative
- Leadership: Demonstrates managerial skills, Coaches ,trains, sets expectations and holds people accountable for execution
- Senior client delivery experience (Solid Technical foundation/background - built up through experience
- Effectively manage multiple priorities in a fast-paced environment to meet business objectives
- Organized, methodical, able to deal effectively with multiple priorities, and able to multitask
- Leadership: Demonstrates managerial skills. Coaches, trains, sets expectations and holds people accountable for execution
Education on a Delivery Leader Resume
Make sure to make education a priority on your delivery leader resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your delivery leader experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Delivery Leader Resume
When listing skills on your delivery leader resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical delivery leader skills:
- Excellent relationship building capability, combined with strong communication and presentation skills
- Building team and individual capabilities to ensure members understand their role fully and therefore perform all tasks effectively
- Strong relationship management with a proven track of positively collaborating, influencing and extensively coordinating with internal and external partners
- Demonstrate experience of developing and delivering training
- Demonstrated leadership in coordinating initiatives across business and organizational boundaries, and building effective cross-functional teams
- Experienced in working in a busy and dynamic environment with competing priorities
List of Typical Experience For a Delivery Leader Resume
1
Experience For Regional Delivery Leader Resume
- Ensuring adherence to contractual SLAs and maintaining a strong controls and compliance posture
- Hiring, skill development and technical certification roadmap for delivery resources
- Experience of having worked on multiple large, global IT deployment programs including preparing for go-live and supporting the immediate post go-live period
- Experience in consulting and services, with 5+ years as solution architect
- Drive the agenda forward even in diverse thought processes and often conflicting priorities of varies stakeholders
- Significant SAP project delivery experience in a highly complex, integrated application landscape
- Working closely with offering team on new service offerings, feasibility and delivery team readiness to support rapidly changing technology landscape
2
Experience For Senior Solution Delivery Leader Resume
- Managing a large delivery team, consisting of shared and / or dedicated resource pools
- Managing service delivery and operations and maintaining best in class service delivery
- Working with the sales / pre sales team in supporting new business opportunities
- Driving client satisfaction and referenceability
- Bring numerous stakeholders together and hold teams accountable to the plan and mitigate any risks early on
- Providing operations support which can expand and support future growth in terms of new products or new operational support teams
3
Experience For Programme Delivery Leader Resume
- Strategy for growing capabilities and competencies based on market demand
- Support reengineering initiatives across International; Help business to drive P&L improvements (cost and revenue)
- Lead/participate in the investigation of EH&S incidents using the global EH&S process
- Assure that the compliance process is in place and functioning
- In-depth understanding of technology and work practices
- Lead EH&S Strategy planning and implementation for turnarounds in assigned units/area of responsibility
- Identify opportunities and support streamlining of EH&S resources and work processes
4
Experience For SAP Delivery Leader Resume
- Manage the EH&S training program and drive 100% completion of the required trainings
- Develop and implement a communications plan to ensure an on-going awareness of RPA across XL Catlin
- Embed new RPA capabilities within the Bot Management team, ensuring impacts on the team are identified & processes / procedures are produced / updated
- An understanding of workflow-based logic; ability to understand a business process from a workflow diagram or procedural documentation
- Proactive & persistent. Able & willing to challenge in a constructive manner
- Plan and manage the execution of the projects according committed schedule, budget and scope
5
Experience For Project Delivery Leader Resume
- Secure that the projects are executed according to defined methodologies and procedures
- Own the GCS Reporting and Incentive transformation roadmap and drive alignment across stakeholders
- Manage post implementation roles and responsibilities and change management to ensure POA changes are well embedded in operating teams
- Impeccable written and verbal communication; ability to adjust communication styles to suit varying audiences
- Financial management for delivery costs
6
Experience For EH&S Delivery Leader Resume
- Stakeholder management with senior executives within IBM and client organizations
- Create an open, honest, accountable and collaborative team environment that aligns with EY’s values
- Travel required to US or within US (primarily Alpharetta and Secaucus)
- Position Cognizant’s capabilities to customers and support necessary customer conversations towards the same
- A strategic thinker from a solid technical background, experiences in IT Solution, Application and a solid record of Delivery implementations across a wide range of disciplines
- Understands the complexity and nuances in various phases of SAP projects with industry specific issues through an ITIL view
- Come up with the governance strategy to manage the acquired results of analysis and workflows as well as obtain sign-off from the appropriate business partners and/or project teams
- Comply with all corporate policies and procedures. Create an environment that proactively manages risk by increasing awareness, ownership and compliance to regulations, policies, procedures and controls
7
Experience For Digital Delivery Leader Resume
- Manage and lead a team architects and consultants focused on delivering solutions on GE’s Predix platform
- Leads the definition and implementation of the CMC product development strategy and lifecycle plan for a medicine, aligning this with the overall medicine development strategy and plan, the needs of the patient, the commercial intent for the medicine and the overall business context
- Deliver scalable operations to support future growth in terms of new products, or new operational support teams
- Demonstrated experience as a business process thought leader. Considers broader implications on downstream process and their impacts on the ESS organizations and its stakeholders
- Communicate with impact to senior stakeholders and collaborate with department heads who have teams in Bengaluru
- Review processes for Bengaluru location and suggest and support implementation of Continuous Improvement projects
- Influence retention and drive colleague’s engagement
- Leadership: Demonstrates intellectual courage/able to assert a point of view. Coaches, trains, appropriately manages expectations for both colleagues and key stakeholders – both locally and globally
8
Experience For Success Factors Senior Delivery Leader Resume
- Planning, driving and owning overall service quality in the Region (e.g. NPS)
- Lead transition from existing delivering model to newly defined operating model (Project Spire)
- Driving successful work streams across: staffing model, assessing current team, hiring new CDEs/Delivery Managers (DMs), training existing delivery team, assimilation)
- Global Strategic Account Management required. Proven experience within customer-focused/centric approach role/organization
- Prioritize/allocate resource needs for Region
- Assess and prioritize ideas for investment based on business and technology enablement opportunities
9
Experience For Web Channel Delivery Leader Resume
- Extensive experience in Product / Program Management role in a global technology business
- Manage regional implementation team, Product and Partners
- Single point of contact for broader Travelport Technology / Platform team
- Coordination of regionally-dedicated Hubs (Architecture, NBI, Agency Tech and other technology resources)
- Regional Hub, NBI, Architecture, etc. team leads are (dotted line) part of leadership team
- Plan, develop and implement strategy for operational management and development to meet agreed organizational performance plans within agreed budgets and timescales
- Identify, develop and direct the implement business strategy within their core accounts
10
Experience For Senior Delivery Leader Resume
- Plan and direct the regional implementation teams’ activities to achieve agreed targets and standards for financial and trading performance, quality, culture and legislative adherence
- Recruit, select and develop team members
- Direct functions and performance via the executive team
- Maintain and develop organizational culture, values and reputation in its markets and with all staff, customers, suppliers, and partners
- Report to Senior Leadership team on organizational plans and performance
- Monitor business and technology trends to assess the impact on Commercial and Technology strategic roadmap
- Lead and review statistical / data / financial analyses to optimize performance
List of Typical Skills For a Delivery Leader Resume
1
Skills For Regional Delivery Leader Resume
- Managing the long-term organizational health, including positive career rotations of team members; keeping skills updated; and encouraging innovation
- Highly experienced in understanding business priorities, operations and processes
- Demonstrated experience of working in a highly matrixes global organization structure
- Experience managing business and technology stakeholder communication and issue management (identification, prioritization, resolution, escalation, etc.)
- Extensive and proven experience in Project Management
- Advanced process improvement/configuration/analytical skills
- Proven business / process analyst experience in administrative processes, systems or applications
- Hiring, staffing and maintaining of a diverse and effective workforce
- Motivating the employees and promoting good co-operation within the team
2
Skills For Senior Solution Delivery Leader Resume
- Maintaining strong positive relationships with executive business stakeholders, product owners, peers and cross-functional support teams
- Ownership of developing solutions by coordinating and prioritizing with stakeholders the business strategy, developing solutions to support the strategy
- Experience in a global consulting firm and managing delivery teams in an Onshore/ Offshore model
- Experience from managing stakeholder relations in several countries
- Knowledge and experience of using industry-standard project methods, tools and techniques e.g. RAIDS, budget, communication
- Experience from working across different organizations and with geographically dispersed virtual teams
- Gain a good understanding of the organization’s business goals and objectives
- Experience in manufacturing or environmental operations
- Experience as a people manager and in leading and implementation of various initiatives
3
Skills For Programme Delivery Leader Resume
- Strong understanding of Insurance business
- Experience as a people manager and in leading and implementation of various initiatives
- Demonstrated ability to lead programs though rapid change and delivery cycle using Agile methodology required
- Lead & govern initiatives for accounting standardization, automation and consolidation to continuously improve the financial close process
- Educated to A-Level or equivalent Level 3 management qualification or experience
- Demonstrate proficient knowledge and use of Microsoft Office
- Maintain effective communication with AXP Treasury and Controllership clients
4
Skills For SAP Delivery Leader Resume
- Five years experience in application maintenance, support and development in international assignments
- Build and maintain a good working knowledge of the RPA tools used within XL Catlin
- Experience in a commercial insurance operations role, using applications such as GENIUS, The Frame, etc
- An excellent working knowledge of the insurance lifecycle
- Contributing to maturing the various IT operational processes impacting Assurance platforms
- Managing financial accounting process across AXP including Month / Quarter/ Year Close Process
- Accounting for FX transactions and support wider controller queries around FX accounting and reporting
- Driving efficiencies, team building and collaboration by continuing to drive co-location of staff across the organization
5
Skills For Project Delivery Leader Resume
- Working with the Assurance Operations and Platform Management Leader managing program investments in line with goals established across the organization
- Providing complex metrics and reporting support to all relevant stakeholders
- Delivering quality and timely data to other downstream processes which make use of the underwriting and operational data
- Setting appropriate context when assigning tasks to link the member’s work to organizational/ business unit goals; and
- Working with a geographically dispersed team to deliver on infrastructure and capability plans
6
Skills For EH&S Delivery Leader Resume
- Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence for the assigned portfolio
- Delivering on the project plans to scope, time and budget
- Building an operations capability which offers superb service to underwriters/stakeholders, regardless of their physical location
- Understanding of the impact of IT on business results
- Collaborating with GBS partners to drive a global strategy to replace legacy applications with strategic tools
- Understanding of the examination cycle and assessment process
- Leading organizational change and coaching in best practices in continuous delivery and DevOps
7
Skills For Digital Delivery Leader Resume
- Driving the transformation of first line managers into servant leaders and improving technical capabilities for squad members
- Securing IT delivery in line with decided directives and frameworks
- Ownership of managing resources, scoping and budgeting
- Engagement with Global teams managing accounting processes for transparency and governance of the manual accounting landscape
- MIS, analytics related to the accounting landscape including entities/ processes managed internally and by other accounting teams
- Support development of business cases with the requesting organization, including leading the solutions estimate
- Perform as Technical Leader with Power ERP COE, driving the common global standards, design and build using enterprise standard systems
8
Skills For Success Factors Senior Delivery Leader Resume
- Ambassador for insurance operations to build the culture reflecting XL CATLIN commitments and support the center head in brand building for Bengaluru
- Accountable for ensuring project escalations pertaining to solution delivery across the team are resolved
- Calculate exposure and decide hedging strategy to support GTO in appropriately hedging the foreign currency exposures on daily basis for high value markets
- Provide consultancy on companywide initiatives for items pertaining to FX accounting
- Develop centers of excellence supporting Technology Solutions offering strategy
9
Skills For Web Channel Delivery Leader Resume
- Self-driven, extremely energetic individual who has the vision of enhancing the productivity of MM(IT) employees by leveraging the latest in technology
- Focused on adding value for the Geographic Area, supporting Businesses and The Dow Chemical Company in general
- Cost tracking and forecasting of aligned EH&S cost centers
- Deliver against the transition plans including infrastructure/application support models, change management, learning and communication deliverables
- Develop loyalty solutions for the CEMEA market based on a deep understanding of Visa’s Loyalty assets and capabilities, client needs and pipeline
- Comfortable and confident managing relationships at the CIO, CMO, CFO, & CEO levels of the engagements
- Career development/planning, performance and pay discussions of team members
- Responsible for leading technical solution design of the SAP systems for Power Services business
- Be responsible for leading technical solution design of the SAP systems for Power Services business
10
Skills For Senior Delivery Leader Resume
- Ensure relevant, actionable and reliable information is captured in a consistent and timely manner to support enterprise underwriting/management decisions
- Deliver quality and timely data to other downstream processes which make use of the underwriting/operational data
- Change agent for all new projects impacting Insurance operations
- Owns Operational Risk and Business Continuity Planning for Insurance Operations
- Leading complex, globally dispersed technology services teams
- In collaboration with the Team Director build and maintain the project staging plan
- Responsible for investment plan financial management and reporting
- Develop and maintain relationships across partner organizations to drive solutions, collaboration, issue resolution and innovative thinking
- Participate in business case development; providing input into benefits and strategic alignment to DSS opportunities
List of Typical Responsibilities For a Delivery Leader Resume
1
Responsibilities For Regional Delivery Leader Resume
- Demonstrated business and technical expertise in business architecture and capabilities management; UX design, business process and information flows as well as high-level system and data designs
- Strong business management focus / skills with effectiveness in developing and managing tasks to achieve target dates in partnership with technology implementation teams
- Experience evaluating business and technology trends to assess the impact on businesses and applications/project portfolio. Seek opportunities to engage with external parties to enhance current capabilities
- Excellent verbal and written presentation skills; experience developing executive-level presentations using MS Office products (Word, Excel, Visio, PowerPoint, Access, SharePoint, etc.)
- Effective leadership skills and commitment to mentoring, coaching and developing direct reports
2
Responsibilities For Senior Solution Delivery Leader Resume
- Be flexible, prioritize multiple demands, and effectively manage in a matrix organization
- Manage time and effectively prioritize multiple tasks under tight deadlines
- Strong change and project management skills within a large complex matrix organization
- Demonstrate experience of reporting and leading the delivery of processes to SLAs and interpreting management information
- Prior experience of handling operations and accounting related functions including various audits and compliances
- Demonstrated success building effective relationships with a broad spectrum of stakeholders including senior leaders, associates, and external suppliers
- Responsibility for the WABCO digital road map; ensuring that cost-effective, customer-centric solutions delivering a modern experience for WABCO
3
Responsibilities For Programme Delivery Leader Resume
- Proven leadership experience managing 3-6 member team
- Demonstrate experience of Programme leadership in a transactional processing environment
- Experience within Finance or Business Analysis within Financial Services Industry. Excellent knowledge of: Oracle, TM1, Oracle GL
- Experience in Retail, Consumer Goods, Travel and Hospitality industries is critical
- Demonstrate experience of Programme leadership in a customer service environment
4
Responsibilities For SAP Delivery Leader Resume
- Demonstrate experience of process improvement
- Demonstrate experience of cost reduction in an operational environment
- Developing digital projects, release planning, creating roadmaps, and managing and creating backlog/requirements utilizing prioritization planning
- Contributing to the digital transformation of the WABCO GBS by defining an omni-channel architecture centred on customer experience
- Financial accounting/reporting experience including financial analysis
5
Responsibilities For Project Delivery Leader Resume
- Experience assessing operational risks and designing controls to mitigate risks
- Attention to detail with a commitment to maintaining and improving a strong control environment
- Experience in Human Resource (HR) business process design and development, running workshops and gathering requirements
- Proven track record of leading a project management office or project delivery function within a fast-paced, highly challenging environment
6
Responsibilities For EH&S Delivery Leader Resume
- Experience leading the delivery of new hire training in a global organization
- Strong understanding of SDLC (Software Development Lifecycle)
- Experience managing customer delivery, costs and metrics
- Experience leading in a complex enterprise call center solutions and/or salesforce.com implementations
- Good understanding of Foreign Exchange financial instruments
- Proven ability to engage audiences and simplify complex messages - Employ innovative ways of delivering messages
7
Responsibilities For Digital Delivery Leader Resume
- Experience working in an Agile Development and Delivery Framework
- Minimium 5 years of experience in Manufacturing, Safety or Environmental or related roles
- Experience in carrying out technical document review, analysis and audits
- Experience in Managing cloud based projects
- Experience in Test Management and Organization Models, including offshore
8
Responsibilities For Success Factors Senior Delivery Leader Resume
- Experience with SuccessFactors, and working knowledge of SAP HCM (Human Capital Management)
- Experience in leading a global organization, with highly distributed teams
- Ensure the team maintains a strong control framework in compliance with SOX guidelines, AXP internal guidelines and bank holding company requirements
- Strong knowledge of AXP business and AXP financial systems
- Strategic thinker with demonstrated ability to lead global change management initiatives
- Multinational delivery experience. Ability to collaborate with country technology solution leaders within their geography
- Create and maintain strong, trustful Relationships with all involved parties
- Experience with full cycle SuccessFactors Implementations
- Experience with Employee Central and basic knowledge of all talent modules
9
Responsibilities For Web Channel Delivery Leader Resume
- Project management and/or delivery lead experience
- Demonstract experience of Key Stakeholder Management
- Leading efforts regarding digital Transformation. Comprehensive understanding of UI design, APIs, RPA, ecosystems, Artificial Intelligence
- Managing the life cycle of solutions, undertaking technology watch and developing proofs of concept for new customer relationship technologies
- Defining the architecture and choosing solutions for pre-project studies, based on an analysis of business needs and the IS strategy
- Taking technology to market
- Ensuring high quality information is captured in a consistent and timely manner to support our underwriting and management decisions
- Building an operations capability which offers exceptional service to underwriters and stakeholders
- Manage & maintain details of all RPA related risks and issues, escalating to management (including Governance) as required, providing proposals to mitigate
10
Responsibilities For Senior Delivery Leader Resume
- Measurement and reporting of project value and benefits realization
- Prepare month end FX exposure hedge adequacy packages for multiple markets to ensure adequate FX hedging across AXP
- Support ongoing GTC projects
- Ensure post-implementation client satisfaction by providing
- Develop technology strategies and roadmaps, mapping to business needs
- Reports into Product Manager / VP or CIO (depending on scale of channel)
- Ensure communication / collection / sharing relevant information with stakeholders, team members, and partners in a systematic way
- Together with Delivery manager secure capacity planning for the delivery
- Provide analytical support to TLS Leadership in building cost benefit/NPV analysis on key initiatives across the regions
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