Delivery Team Leader Resume Sample
Trent Daniel
3481 Lester Heights,
Los Angeles,
CA
+1 (555) 841 5659
Work Experience
Service Delivery Team Leader
12/2017
-
PRESENT
Phoenix, AZ
- Become part of the Us Credit Delivery Team and interact directly with the Desk Heads, Sales and Trading staff on key issues daily
- Understand the successes and opportunities within the Intraday monitoring space
- Join a Global Team handling complex counterparty credit risk issues while further developing our intraday risk system to align with rapidly changing business expectations and risk management standards
- Ensure that the Trainer and Senior Team members are updating the SOP’s regularly
- Manage challenge and pressure and work/life balance effectively.
- Experience managing teams (offshore teams an advantage) and ensuring that appropriate oversight and governance models are adhered to
- Control & Risk ICAP process experience in driving the control framework and any associated action plans
- Adapt quickly to new processes and managing through Business / System Changes, with a strong commitment to providing exceptional customer service
Delivery Team Leader
11/2011
-
09/2017
New York, NY
- Responsible for the quality of the delivery ensuring it meets the customers’ requirements first time
- Maintain the day to day wellbeing of their team members
- Motivate and Inspire to ensure engaged and high performing team
- Client management: staffing, scope management, client satisfaction and referenceability, client profitability; expansion of existing outsourcing relationships by solving our clients’ problems and meeting their administration needs
- Stamina and work ethic – ability to go over and above for teammates and client’s success
- Extensive experience and understanding of both waterfall and Agile project management disciplines
- Hands-on experience with modern web / mobile SDKs, HTML, JS, CSS, jQuery and Angular (or equivalent application framework like React or Ember)
Service Delivery Team Leader With English
09/2006
-
09/2011
Philadelphia, PA
- Recruit, motivate and develop teams
- Flawless written and verbal communication and ability to gain buy-in on plans from a non-technical audience
- Ownership of overall management of service delivery team. This includes ensuring timely/ thorough issue resolution and response on client requests
- Accountable for ensuring the Consulting & Service Delivery partnership is operating efficiently and effectively for all assigned clients
- Monitor client health via dashboards focusing on and implementing steps to address areas of client dissatisfaction or Mercer risk
- Regularly review client SLAs to ensure we are meeting client expectations; highlight areas of risk to senior leadership as needed
- Collaborate with the Service Delivery Specialist (SDS) to evaluate risk and message to consulting and client when we are asked to support nonstandard processes
- Support operational and compliance audits
- Responsible for disseminating information to team including multi-client issues, clean-up work/strategies, multi-client process changes and being first point of contact for questions
Education
DePaul University
2000 - 2005
Engineer's Degree in Commerce Discipline
Professional Skills
- Interpersonal skills, including excellent influencing skills
- Excellent influencing skills and ability to work with key cross functional business stakeholders
- Excellent communication skills (concise, articulate, confidence)
- Excellent German and English language skills, both, written and verbal
- Strong Written and verbal communication skills 3-5 years
- Demonstrated client / supplier relationship skills
- Resolution Skills 2 years
How to write Delivery Team Leader Resume
Delivery Team Leader role is responsible for english, travel, leadership, credit, training, database, security, trading, design, digital.
To write great resume for delivery team leader job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Delivery Team Leader Resume
The section contact information is important in your delivery team leader resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Delivery Team Leader Resume
The section work experience is an essential part of your delivery team leader resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous delivery team leader responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular delivery team leader position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Delivery Team Leader resume experience can include:
- Attend and participate in client calls as needed with the ability to engage in difficult or challenging conversations related to open issues, processes or changes
- Preferably Rolls-Royce product experience or technical integration experience
- Experience with managing suppliers including negotiating complex travel contracts, including agency, air, hotel, rental cars, travel technology tools, etc
- A proven record in leading, motivating and developing teams
- Prioritise work load, providing early warning of potential pinch points and options for mitigation
- Demonstrates personal excellence by showing personal determination and resilience and is optimistic in changing circumstances
Education on a Delivery Team Leader Resume
Make sure to make education a priority on your delivery team leader resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your delivery team leader experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Delivery Team Leader Resume
When listing skills on your delivery team leader resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical delivery team leader skills:
- At least 3- 5 Yrs of relevant work experience in a F&A with good exposure to Procure to Pay domain / BPO or any other industry in accounting field
- At least 5 Yrs of relevant work experience in a F&A with good exposure to OTC domain / BPO or any other industry in accounting field
- At least 1 to 3 Yrs of relevant work experience in a F&A with good exposure to OTC domain / BPO or any other industry in accounting field
- At least 3-5 Yrs of relevant work experience in a F&A with good exposure to Procure to Pay domain / BPO or any other industry in accounting field
- At least 1-3 Yrs of relevant work experience in a F&A with good exposure to OTC domain / BPO or any other industry in accounting field
- Manage profitability, productivity and capacity effectively with close involvement in client bids and contracts
List of Typical Experience For a Delivery Team Leader Resume
1
Experience For Service Delivery Team Leader Resume
- Proven track record demonstrating ability to influence company strategies and direction as it relates to travel programs and strategies
- To demonstrate a positive can do attitude at all times and drive the ‘can do' attitude across the team
- Supports the creation of the global travel strategy & reporting and develops and implements travel, meeting and event management program and services
- Champions IT technology requirements supporting travel management strategies
- Drive ongoing and measurable improvements to the operation
- Identifies underlying issues and root causes of problems
- Act as a point of escalation for queries relating to the unit’s functions
2
Experience For Finance & Admin Delivery Team Leader Resume
- Plan and organise strategically and tactically to manage multiple requirements of varying complexity and deliver high quality work to deadlines
- Collaborate with fellow Team Leaders to ensure standardization across teams as well as identify areas for process improvement and enhancements
- Identify and engage additional resources when necessary to complete required work
- Ensure they are a high performing, flexible and effective team through appropriate training and development, performance management, communications and succession planning etc
- Ensure appropriate work package management processes and control procedures are in place and adhered to
- Ensure team compliance with all company policies & procedures
- Accountable for the H&S of the team
- Create development plans and work with travel team to meet all operational goals
- Key traveler contact for questions/guidance though partnership with HR and Security organizations to ensure safety and security requirements are designed into travel program and ensure travelers are made aware of health and safety requirements of travel to specific locations
3
Experience For Service Delivery Team Leader With English Resume
- Monitors and reports on performance targets including customer service level agreements and assumes responsibility for service consistency across the region and for continuous improvement driving the change agenda from strategy to actions
- Proven ability to translate travel solutions into business strategies that drive bottom-line results
- Communicates industry trends and benchmarks, and develops AMER and regional communication strategy for travel policy and services
- Ensure that all client SLA targets are met, including aspects of: Meeting Client SLA’s, Performance Management, People Management, Transition Management, Other key roles (Recruitment, Quality Management, Policy communication etc.)
- Act as a single point of contact for client communication and 2nd level escalations
- To report on IT Service performance metrics
- Work with the IS Manager to define and develop service level agreements (SLA's) in relation to IS services, ensuring the SLA's are achieved; service quality and users expectations are met or exceeded
- Overseeing the day-to-day functions of the Service Delivery Team including the Service Desk, Third Party Maintenance Engineers and Operators
4
Experience For Solution Delivery Team Leader, Manager Resume
- Work with the IS Manager to maintain a comfortable, safe and conducive working environment
- Work as part of a global support team that support a multi-national organisation
- Act as deputy for the IS Manager in conjunction with the other team leaders when required
- Supervise and deploy the Service Delivery Team resources to ensure that deadlines and targets are met, assessing the abilities and expertise of the team members to allocate the correct resources to the tasks at hand
- Ensure adherence to SAFRAN & MBD methodologies, procedures, policies and internal controls
- Plan and conduct team meetings as required
- Weighs up pros and cons of different solutions
5
Experience For Client Delivery Team Leader Resume
- Understands what is business critical
- Focuses on what is best for the business
- Respectfully challenges decisions of others
- Monitor activities processed by Bangalore Bank’s positions
- Confident and positive personality with the commitment to achieve sales through service team targets
- Lead, manage and engage an international team
- High personal standards, behaviours and a professional attitude
- Making margin calls on our client base and managing the resulting collateral pool. Analyzing and understanding the trading strategies of hedge fund clients using advanced rules based and stress based margining methodologies
6
Experience For Internal Audit Operations & Delivery Team Leader Resume
- In direct contact with a portfolio of clients, Risk, Account Managers & Sales
- Manage the team and it workloads, tasks and resources
- Mentor and develop individual team members
- Control, mitigate and remediate Operational risk derived from the team
- Arrange and participate in meetings in line with the current communications plan
- Undertake supervisory oversight controls as defined in the Group Operations Key Procedural Controls Library
- Ensure all process and procedural documentation is kept up to date and reviewed in line with current requirements
7
Experience For Global Digital Delivery Team Leader Resume
- Prepare for and partake in Audit activities and action point remediation
- Manage delivery of regulatory activities as relevant to the team
- Implement Change initiatives from local/group regulatory projects
- Collaborate and manage relationships with key stakeholders
- Responsible for the quality of the Systems Design, Code & Test Artefacts
- Champions software systems changes driven from within the team/department into the change framework
8
Experience For Implementation Service Delivery Team Leader Resume
- Acts as a mentor to team members in software development techniques and best practice
- Lead regular huddles with their team to determine progress and capture issues
- Generate release plans in collaboration with their team, peers, Delivery Manager & Release Manager
- Report on team progress against plan to delivery and release management
- Work with the delivery technologies team on continuous improvement of delivery processes, to drive efficiency and quality, and ensure adherence to them
- Absence, Holiday & Performance Management of team members
- Represent unit/group on new product/process rollout/conversion discussions and disseminate information to the staff. Participate on client calls/interactions representing unit when needed
- Proactively drive resolution of Service Delivery tasks in line with contracted customer requirements, Service Level Agreements (SLAs) and Resolve Customer Issues (RCI) principles
- Ensure appropriate Service Delivery monitors and metrics are implemented to help drive and support continuous improvement initiatives
9
Experience For Software Delivery Team Leader Resume
- Be the primary point of contact for all task deliverables
- Work closely with the Business Operations team to ensure clarity of requirements and that customer expectations are met and managed
- Maintain a Master Schedule of tasks to ensure an accurate picture of load is maintained
- Readiness to challenge status quo and ability to execute process improvements
- ‘see the big picture’ and think strategically around data protection services
- In specific domains of HR administration ( Health& Group Benefits) is required
- Create a team environment that encourages both individual and team accomplishments; ability to establish measurable goals and evaluate the performance of team members
- Identify and lead service improvement initiatives
- Respectful, Empathetic, and Compassionate
10
Experience For Account Data Service Delivery Team Leader Resume
- Interacted with counterparties and various operational teams to resolve discrepancies
- A controls focused mindset and used to dealing with risk situations and liaising with all aspects of the business, clients and operations management to achieve the desired result for our clients and UBS
- Communicative and enjoy interactions with internal and external clients
- Managed the review of staff member objectives and performance
- Understand the escalation process, highlight and escalate issues in line with procedures
- A relevant industry qualification
- Managing the seamless onboarding of accountants new and existing onto QBO delivering an experience so profound that customers love using our products and services, and actively recommend them to others
List of Typical Skills For a Delivery Team Leader Resume
1
Skills For Service Delivery Team Leader Resume
- Experience influencing and driving cultural change
- Experience implementing an interactive travel booking platform
- Experience managing projects involving multiple disciplines across an organization, i.e., financial, operations, technology, etc
- Collections & Disputes handling experience
- Experience with how supply unit and functional engineering comes together
- Experience of working in a software development environment
- Relevant work experience in F&A BPO or any other industry in accounting field
- Experience in working for different markets
- Build effective working relationships with other departments to enable the success of the team and the projects
2
Skills For Finance & Admin Delivery Team Leader Resume
- Establish leading indicators and performance metrics for the Delivery Team against which team effectiveness can be objectively measured
- Graduates with no experiences is also encouraged to apply for the practitioner role
- Language skill proficiency: Fluent English
- Experience of Agile Delivery models
- Previous experience in Health & Welfare benefit administration and people management
- Experience managing and leading a team within content moderation or operations
- Experience in managing teams of 15+ associates
3
Skills For Service Delivery Team Leader With English Resume
- Strong knowledge of technology / social media channels
- High energy, passion, and a good sense of humour
- Team management experience in an international environment
- Fluency in German (spoken and written) required; good knowledge of English
- Reasonable mathematical ability, strong verbal & written English and German - additional European languages advantageous but not essential
- Reasonable mathematical ability, strong verbal & written English adn German - additional European languages advantageous but not essential
- Working with the Business Development and IT teams to assist in the development of new products and enhanced margining methodologies
4
Skills For Solution Delivery Team Leader, Manager Resume
- Running sample portfolios through stress testing scenarios to aid risk managers in their decisions
- Willing to actively shape the future of your new team
- Supporting our key internal clients of Prime Risk and Credit Risk groups
- Running market crash scenarios in response to market events to ensure portfolio risk is appropriately managed
- Understanding the UBS Prime Brokerage process front to back
- Willing to lead from the front
- Creating an environment that attracts, focuses and keeps talented employees
- Supporting the Business Development Managers and internal Account Managers by providing consultative support to accountants
- Associates, Diploma (HND) or Certificate (HNC) in Arts or Science subject (Mechanical and Manufacturing Engineering)
5
Skills For Client Delivery Team Leader Resume
- Maintains relationships with senior business stakeholders using clear communication and reporting to manage their expectations
- Responsible for deadlines being achieved and providing clear mitigation plans where necessary
- Motivates and inspires their team, peers and management to build a positive, highly performing and engaging environment
- Drive end to end process reengineering in collaboration with Sales, Marketing, Account Management and various service and solution providers
- Implement rigorous call monitoring process and other measurement tracking
- Line management responsibility, including: Annual PDP appraisals, team member's absences, training plans and team member's performance
6
Skills For Internal Audit Operations & Delivery Team Leader Resume
- Create onboarding plan and communicate to relevant internal and external stakeholders and execute to timelines
- Apply systems and process thinking to design solutions to solve customer problems
- Ensure each team member has the required training and competency levels
- Collate management information and report it in committee meeting packs
- Create and communicate Management Information Reporting, Statistics and trend analysis
- Responsible for the quality of software delivery ensuring it meets the customers’ requirements first time
- Maintain the day-to-day wellbeing of their team members
- Supports & coaches team members, empowering them to reach their goals
- Accounts Payable Processing 3-5 years
7
Skills For Global Digital Delivery Team Leader Resume
- Monitor client project plans during annual enrollment
- Promote a culture of continual improvement, collaboration, empowerment, learning and development
- Produce cost estimates for Delivery activities related to project / service or opportunities the Bids/Sales functions are working to secure
- Ensure all customer service levels and deliverable pertaining to account assigned are achieved
- Performance coaching and feedback of a team
- Ensure Travel Counselors are meeting all KPI's
8
Skills For Implementation Service Delivery Team Leader Resume
- Key supplier contact regarding agreements and program control
- Coordinates and leads regional communications, progress, consistencies, and best practices in executing tactical / operational travel management activities
- Manage a high performing team of 30 content moderation associates
- Manage projects and programs related to improving service delivery
- To work as part of the Service Delivery team's responding to incidents and requests from service users
9
Skills For Software Delivery Team Leader Resume
- Work with the IS Manager to ensure budget control, ensuring that any expenditure is within stated goals and objectives
- Attend the weekly IT Team Leaders meeting
- Delegation - Clearly and comfortably delegates both routine and important tasks and decisions; broadly shares both responsibility and accountability; tends to trust people to perform; lets direct reports and others finish their own work
- Managing and Measuring Work - Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work
- Planning- Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results
- Customer Focused - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
10
Skills For Account Data Service Delivery Team Leader Resume
- Support the group’s goals of delivering a great client experience and meeting financial objectives through timely and accurate implementation of assigned bank products and services
- Meet with TPS Sales Team Leads to discuss sales pipeline, performance metrics, and status of high priority implementations
- Ensure customer needs are met or exceeded by providing high quality services and resolving issues in a timely manner
- Collaborate with TPS Sales and appropriate Implementation team members as a subject matter expert to analyze special client needs and identify customized product/service/documentation options
- Identify gaps, issues and best practices by monitoring performance results against targets
List of Typical Responsibilities For a Delivery Team Leader Resume
1
Responsibilities For Service Delivery Team Leader Resume
- Liaison between internal sales teams and external customers
- Work across multiple internal and external customers and raise any issues immediately
- Identification of growth opportunities and communication to UK leadership team
- Develop proficiency and knowledge of Intuit’s products and solutions
- Coach, develop and lead the SDM team
- Excel Intermediate to Advanced 1-2 years
- Customer Service 3-5 years
2
Responsibilities For Finance & Admin Delivery Team Leader Resume
- SAP and Oracle 2-3 years
- Attention to Detail for Audits
- Increase productivity and capacity utilisation to benchmark global standards
- Manage supplier negotiations to achieve supplier revenues
- Ensure the successfully deployment of projects such as Telephony, Workforce Management and other change initiatives and drive savings
3
Responsibilities For Service Delivery Team Leader With English Resume
- Ensure BCP, audit and compliance requirements are met
- Consistently improve quality metrics month on month through new transaction based surveys
- Ensure focus is given to quality in all interactions with our customers
- Reward quality performers and highlight exceptional work
- Be the senior management point person for clients and customers on Service Delivery issues / escalations and take accountability to remedy any service failures. Build relationship with key clients as appropriate
4
Responsibilities For Solution Delivery Team Leader, Manager Resume
- Achieve consistent results on TSF and other telephone measurements as outlined in service level agreements
- Leads, motivates, develops, and attracts talent
- Creates the best place to work
- Significantly improve employee survey results in every dimension
- Manage redundancy issues with absolute integrity
- Pro-actively drive talent at all levels in the organisation and create development/exit plans
- Pro-actively and consistently manage employee attrition and absenteeism
- Recoveries 1 year
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