Delivery Team Lead Resume Sample
Chance O'Hara
12985 General Dam,
Phoenix,
AZ
+1 (555) 985 2042
Work Experience
Service Delivery Team Lead
04/2016
-
PRESENT
Houston, TX
- Developing methodologies, models and back-testing capabilities for market, counterparty and credit risks
- Elaborating BNP Paribas ratings and policies
- Delivering market and counterparty risk systems
- Contributing to the industrialization of Risk processes and systems
- Experience of leading small/medium sized teams of technical/analysis specialists
- Experience in working in an onshore / offshore environment
- Skills and understanding of the following technologies: SAN, NAS, Linux, Solaris, Virtualisation, Wintel, Oracle, Sybase, SQL
Service Delivery Team Lead With English & Dutch
06/2010
-
10/2015
Boston, MA
- Ablity to prioritise and drive delivery of solutions to support multiple senior stakeholders under time, budget and resource pressures
- Strong client service orientation and teamwork skills
- Proven interpersonal and communications skills to establish excellent working relationships with a wide variety of people
- Structured, systematic and analytical in approach
- Work in a global multi-cultural and diverse environment
- Configure and implement Dynamics AX for our customers with a primary focus on modules related to industry
- Use your knowledge of business processes and Dynamics AX to identify software gaps and suggest alternatives
Bus & Technology Delivery Team Lead-microsoft Dynamics AX
11/2005
-
02/2010
Boston, MA
- Write development specifications and interface with customers to test modifications and resolve any issues that arise
- Demonstrate the ability to work systematically and logically to analyse situations, resolve problems, identify causes and anticipate implications
- Contribute to the set-up and execution of Dynamics AX project work streams
- Manage and develop customer relationships and perceptions to achieve mutual goals
- Demonstrate the capacity to plan, prioritize and organize their time, project schedules and multiple project activities
- Dynamics AX 2012 implementation experience
- HR Module experience
Education
Whitworth University
2001 - 2005
Bachelor's Degree in Engineering
Professional Skills
- Strong interpersonal and leadership skills with the ability to effectively work in an environment that values teamwork and collaboration
- Strong general and staff management skills
- Demonstrated supervisory experience managing processes or small work teams while delivering on KPIs (key performance indicators) for a client
- Developed problem solving skills & tactical thinking
- Demonstrated supervisory experience managing processes or small work teams while delivering on KPIs for a client
- The role requires a strong understanding of and experience driving a robust change management policy
- Strong relationship-building and escalation management experience with C-level clients
How to write Delivery Team Lead Resume
Delivery Team Lead role is responsible for teamwork, purchasing, finance, training, integration, database, procurement, security, telecommunications, architecture.
To write great resume for delivery team lead job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Delivery Team Lead Resume
The section contact information is important in your delivery team lead resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Delivery Team Lead Resume
The section work experience is an essential part of your delivery team lead resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous delivery team lead responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular delivery team lead position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Delivery Team Lead resume experience can include:
- Leading a team of professionals to deliver a prioritised set of requirements set by the Whitbread Product Owner for the team
- Outsourcing operations experience
- Experience in leading and mentoring a technical team
- Good understanding of infrastructure technologies including Server or Network technologies, Virtualisation and Backup technologies
- Experience in developing and delivering clear presentation content
- Conduct coaching sessions, meetings, skill building and professional development classes
Education on a Delivery Team Lead Resume
Make sure to make education a priority on your delivery team lead resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your delivery team lead experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Delivery Team Lead Resume
When listing skills on your delivery team lead resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical delivery team lead skills:
- Demonstrated leadership, strong negotiation and conflict resolution skills
- Project management skills with ability to coordinate team and resources in effective delivery of technology projects
- Experience guiding and influencing clients to design, implement and manage effective and efficient business processes
- Fluency in English - exceptional spoken and written grammar as well as typing accuracy skills
- Experience with .Net Solutions and SQL and relational database design ,Experience with XML and XSL
- Proven track record of effective team management
List of Typical Experience For a Delivery Team Lead Resume
1
Experience For Service Delivery Team Lead Resume
- Work with various technical teams to establish best practices related to hardware configuration, distribution, and monitoring
- Participate/facilitate vendor-sponsored training specific to new technologies and configurations
- Recommend purchase of computer systems and peripherals across all Esri departments by evaluating internal departmental needs
- Consult, document and implement policies and standards relating to the network and server environment
- Recommend purchase of computer systems and peripherals across all departments by evaluating internal departmental needs
- Acts as escalation point for issue resolution for the Billing Agents
- Conducts on going conversation with team members on their career development (Raters & SME)
- Is responsible for recruitment and onboarding of the new team members
- Ensure team’s adherence to Build integration process
2
Experience For Service Delivery Team Lead With English & Dutch Resume
- Meet with project managers on large or complex projects to determine format, plan the project timeframe and estimate the project’s overtime needs
- Manage day-to-day service delivery
- Ensure performance against agreed SLAs
- Encourage industry best practice across the team
- Attend Weekly/ Monthly service meetings as required
- Responsibility and ownership for the delivery of service and service metrics to client
3
Experience For App Delivery Team Lead Resume
- Drive continuous improvement and value add initiatives
- Ensure process documentation complete and robust
- Ownership of serious issue resolution and escalation management
- Partner with Account Management team to help drive renewals of membership programs
- Manage client escalations, lead turnaround strategies for high risk relationships
- Regularly analyze pool of clients to identify risk and proactively drive strategy to address service delivery
- Identify client objectives and ensure optimal utilization of program services to meet these objectives
- Participate in the negotiation and review of hardware support agreements
- Proactively seek opportunities to reduce total computer hardware costs
4
Experience For Bus & Technology Delivery Team Lead-microsoft Dynamics AX Resume
- Ensure the maintenance of hardware asset management
- Monitor and coordinate workflows for the Desktop support team
- Collaborate with other Service Desk Operations team leads to ensure overall customer support is aligned with established service level agreements
- Self-motivated and able to work efficiently with minimal supervision
- Lead and attend interdepartmental meetings as required
- Ensure adherence to regulatory, compliance & security procedures
- Communication with external vendors to keep informed of relevant technology trends
- Handles daily supervision of a team (e.g. delivery, process, etc.)
- Provides strategic direction for the project
5
Experience For Calculation Engines & Delivery Team Lead Resume
- Exercises consistent judgment and discretion while delivering on team SLAs as defined within the project, directly related to management policies and the general operations of the business
- Ensures that the team meets project SLAs and KPIs
- Manages and monitors Team metrics specific for the process
- Conducts team huddles/meetings with team members
- Prepares daily capacity and game plans
6
Experience For Telecom Delivery Team Lead Resume
- Supervises accuracy framework in cooperation with SME
- Collaborates with the SMEs on the Policy framework
- Acts as point of contact for the client: manages communication with the client via email correspondence and other channels, participates in cyclical status update calls
- Drives company initiatives and cascades company communication to the team
- Identifies value added solutions to address failures and improve performance
- Ensures team is compliant with security policies
- Manages the workload of the team, makes work assignments and oversees the development of team members
- Exercises consistent judgment and discretion while delivering on team SLAs as defined within the project directly related to management policies and the general operations of the business
7
Experience For Service Delivery Team Lead With French Resume
- Rapidly pick up new business knowledge in Transaction Reporting and the associated asset classes
- Exercise consistent judgment and discretion with work directly related to management policies and the general operations of the business
- Act as technical and functional resource and subject matter expert SME for team members, peers and or clients as assigned
- Anticipate, identify, and assess complex issues problems
- Able to report on project and program regional status and escalate risks and issues (and ways to mitigate them)
- Provide guidance and develop team members to ensure overall team success and success metrics are consistently met and exceeded
- Make decisions about the day to day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours
- Effectively manage internal and external client relationships and work with cross functional teams to drive consistent alignment and strong communications across teams
- Demonstrate expert knowledge in processes and related systems to ensure team effectively performs their responsibilities
8
Experience For Duck Creek Policy Bus & Technology Delivery Team Lead Resume
- Consistently align with cross functional teams to understand downstream impacts to operations team to be able to manage change successfully
- Perform and or ensure completion of quality review check on outgoing work e.g., proof data entry, correspondence, and other tasks within immediate team to ensure quality, accuracy, and consistency Identify and assist with development of support materials and documentation for team use, e.g., training manuals, role aids, and views in databases
- Interpret day to day business objectives and prepare/execute operational practices/work programs in collaboration with the team supervisor
- Prepares, coordinates and conducts performance appraisals, and gives counsel to employees on career and performance/disciplinary issues
- Achieve a firm wide initiative to accelerate the delivery of our financial information into Group Accounting by five days, by understanding key issues in the Intercompany Month-end process critical path, and implementing solutions to move us towards our objective
- Deliver clean Intercompany reconciliations at trade level for reporting periods, documenting recurring issues and processes and continually improving procedures
- Manage the Intra company relationships across various legal entities: analysing, reconciling and substantiating the positions to support the close for Group and Parent bank regulatory reporting team
- Experience working within education related data
- Experience in Tibco products – Business Works, Business Events, Fulfillment Catalogue, Fulfillment Order Management
9
Experience For High Volume Virtual Program Delivery Team Lead-rpo Resume
- Procurement Module experience
- Experience in program/project management
- Client portfolio management experience
- Finance Module experience
- Analytical review and substantiation of IB Transfer Pricing calculations by the team against policies and procedures agreed
10
Experience For Service Delivery Team Lead With German Resume
- Ensuring the team delivering clean Transfer Pricing commentary at cost center and functional level for reporting periods, documenting recurring issues and processes and continually improving procedures
- Managing the intercompany Transfer Pricing reconciliations for the month end close, ensuring accurate reporting is cascaded to stakeholders to facilitate their Caesar and SOCA sign off
- Managing the Intra company relationships across various legal entities: analyzing, reconciling and substantiating the positions to support the close for Group and Parent bank regulatory reporting team
- Manage an offshore team of seven; includes overseeing the month end Intercompany process for IC Transfer Pricing, ensuring tight controls, addressing escalated issues, evaluating capacity utilization, evaluating performance and ensuring month end deadlines are met with complete documentation for audit purposes
- Liaising with Product Control, Change the Bank, Operations, and IT in order to improve process efficiencies
- Serve as primary point of contact for day-to-day administration of employee relations issues for client
- The Service Delivery Team Lead is responsible for daily supervision of a team e.g. delivery, process
- Line management of developers within the delivery stream
List of Typical Skills For a Delivery Team Lead Resume
1
Skills For Service Delivery Team Lead Resume
- Experience in banking and regulatory reporting (SFTR, MAS/ASIC etc.)
- The individual needs to have a proven track record in leading and running large projects and development teams (20 or more developers)
- Experience coaching teams in an agile environment
- Experience delivering an iOS/Android app, practice with mobile technologies
- Experience having line managed developers
- Experience working in the education industry
2
Skills For Service Delivery Team Lead With English & Dutch Resume
- Possess 6+ years of professional experience and at least three of the following
- Experience presenting to senior executive
- Experience with escalation management and managing projects to established service level agreements SLAs
- Experience in data analysis, financial reporting and reconciliation of financial data
- Experience successfully managing platform adoption team delivery, performance etc
3
Skills For App Delivery Team Lead Resume
- An ability to operate with ambiguity, at pace, bring creative solutions and collaborate to solve issues
- Account Management, Training and/or Sales experience
- Experience analyzing data and trends to identify growth opportunities
- Experience in business process modelling – ARIS Business Designer
- ,Experience with implementation of Duck Creek Technologies solutions for Policy
- Content moderation experience (ie Policy creation)
4
Skills For Bus & Technology Delivery Team Lead-microsoft Dynamics AX Resume
- Willingness to travel 30-40% (valid Driver’s License)
- Proven ability to manage a team to measured outcomes
- Knowledge and experience in any work stream of US health care
- Good knowledge of recruitment process and strategies
- Flexibility, ability to work under time pressure and good work organization
- Experience in Operations or Contact Center environment
- Definition of metrics and success criteria and demonstrated ROI against these
5
Skills For Calculation Engines & Delivery Team Lead Resume
- Develop and execute against strategies to produce demonstrated client results at scale
- Demonstrate an ability to influence and motivate internal and external stakeholders
- Strong technical knowledge supported by previous work in IT
- Manages effective internal and external client relationships within a defined area of responsibility
- Manages and allocates the workload of the team based on the workflow priorities
6
Skills For Telecom Delivery Team Lead Resume
- Manage effective internal external client relationships within a defined area of responsibility
- Coaching and mentoring the team in best practice delivery frameworks suitable for Whitbread and also comfortable coaching the team in non-domain expertise
- Willing to be accountable for the team
- Willing to actively shape the future of the new UBS Business Solution Center in Schaffhausen
- Managing a team of Server and Network engineers
- Providing technical assistance to the team in Server & Network technologies
- Liaising with internal stakeholders to advise of project progress, health and risk management
- Develop the capabilities of the team through support of training, coaching, tools & infrastructure, certification, mentoring, etc
7
Skills For Service Delivery Team Lead With French Resume
- Facilitate the learning, evaluation, and testing of new operating systems and hardware to grow the knowledge base of the Service Desk Operations team
- Schedule flexibility to work a shift rotation ranging from 6am- 11pm including weekends
- Provide supervision, direction, and mentoring to a team supporting daily technical operations
- Coordinate computing requirements information sessions to facilitate purchasing decisions on behalf of our colleagues
- Act as primary point of contact for escalations, ensuring speedy issue resolution and successfully addressing customer inquiries
- Get Talking – The sum of us is greater than the ONE of us
- Get Passionate – Be a pioneer, learn something new
- Get in Touch – Do the right thing; Walk in their shoes, look through their eyes
8
Skills For Duck Creek Policy Bus & Technology Delivery Team Lead Resume
- Service focused with ability to meet targets on a continuing basis
- Deep knowledge of the industry, with particular focus on strategic planning and/or budget management
- Background in education consulting
- The ability to meet deadline in a challenging environment
- Focused on individual and team performance, always striving for excellence
9
Skills For High Volume Virtual Program Delivery Team Lead-rpo Resume
- Speak confidently about factors for success in platform adoption and onboarding
- Success driving adoption of web-based platforms
- Exposure to meeting sales targets
- Challenge the current intercompany reconciliation process by working across finance and operations to streamline processes and create greater efficiencies
- Knowledge of Infrastructure Architecture (HA solutions, sizing, disaster recovery)
- Acts as the scrum master, and champions the use of scrum, ensuring the theory, practices and events are understood and used
- Support and foster true self-organization while maintaining alignment to purpose and goals
- Support resource planning and utilisation
10
Skills For Service Delivery Team Lead With German Resume
- Manage issues and risks, escalating to Pilot Lead as needed
- Responsible for supporting quality programs
- Responsible for embedding new processes and workflows into the team
- Responsibility for meeting the obligations established within the contract
- Responsibility for team members’ formal evaluation processes including career development, salary review and performance management
List of Typical Responsibilities For a Delivery Team Lead Resume
1
Responsibilities For Service Delivery Team Lead Resume
- Proven experience developing client relationships including the ability to assess and define their needs, position relevant products and services to address their requirements
- Develop senior-level relationships within colleges and universities
- High proficiency in the MS Office suite (Powerpoint, Word, Outlook, Excel)
- Basic project and process management knowledge
- High awareness of labor law regulations and dependencies
2
Responsibilities For Service Delivery Team Lead With English & Dutch Resume
- Work in a fast-paced environment & make decisions quickly
- Knowledge of the social media industry is very nice to have
- A robust strategic thinker
- Adapt quickly to rapid change and provide immediate guidance to team members
- Typically, 3 years work experience preferably with previous Learning /Core HR/ prepayroll expertise and professional coordination; Previous experience in business process area e.g. Learning, HR, Billing, Payments, Collections, Payroll, PrePayroll, Contact Center, preferably in an operations environment
- Previous experience in BPO industry is preferable
- Understands and supports the servant-leader relationship with the team; empowering the team to make their own decisions / priorities to deliver against the time allowed
- Removes team impediments and coaches the team to produce high quality products
3
Responsibilities For App Delivery Team Lead Resume
- Works / collaborates with other product teams to improve integration and manage any key dependencies
- Co-ordinates and facilitates the Scrum events (stand-ups, retros, reviews) as required on behalf of the Development team or Product Owner
- Work with other Scrum Masters and the Programme Manager to coordinate complex functional deliveries
- Owns and maintains a RAID log for the delivery stream
- Supports and ensures proper facilitation and execution of product delivery practices and methodologies, helping the team accelerate their development and optimise their throughput
- Energize the teams to keep them active, creative, and motivated
- Manage stakeholders like project managers and senior leaders
4
Responsibilities For Bus & Technology Delivery Team Lead-microsoft Dynamics AX Resume
- Relentlessly and continuously foster improvements both incremental and radical
- Take accountability (along with the team) for delivery and alignment of agile plans to target delivery milestones and interaction with the App and Play stores for frequent at-least monthly releases
- Work with the QA Lead and cross-functional teams to maintain exceptional quality and an appropriate level of unit and functional automation
- A rationale, methodical approach to work and run a result oriented (not task oriented) team
- Proficiency in Salesforce, Tableau & MS Office
5
Responsibilities For Calculation Engines & Delivery Team Lead Resume
- Familiarity with web-based platforms and tools
- Build authentic business relationships and resolve conflicts if they arise
- Get Out of Your Chair – Think outside the box, then smash the box
- Great discounts and benefits across various companies and access to our Employee Share Plan
- Self-motivation & enthusiasm
6
Responsibilities For Telecom Delivery Team Lead Resume
- Line manage developers
- Able to work with APIs
- Able to inspire, energize, and align
- Entrepreneurial approach to delivery – a drive to deliver the best for customers
- Able to build, publish, and maintain an agile delivery plan, and align it against dependencies and towards an architectural vision
- Accounting Qualifications Completed with preferably 1st time passes (although relevant work experience would compensate for lack of qualification e.g. BUC, Product Controller or Treasury Controller Role for an investment bank or trading organization; with ability to demonstrate understanding of the front-to-back processes, controls and systems infrastructure required for a trading desk
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