Delivery Manager Resume Sample
Dale Johnston
783 Verlie Brooks,
Boston,
MA
+1 (555) 112 9497
Work Experience
Delivery Manager
04/2016
-
PRESENT
Phoenix, AZ
- Ensure consistent priorities and application of workflow techniques by applying a firm-wide UBS-adopted Lean methodology, including Team-by-Team and Value stream optimization (UBS PEX Way)
- Owns and drives the effective governance of the Programme, ensuring that the Bank’s technical, risk & compliance and legal/regulatory requirements are met and that the Programme governance framework is comprehensively defined and firmly embedded across all areas of the Programme
- Continually responsible for detailed analysis and seeks opportunities to increase customer satisfaction, input to improve strategy and deepen client relationships. Virtual Line Management – 10%
- Ensures Barclays governance is followed for all virtual directs (KYR etc)
- Actively identifies development needs with all virtual team members and provides feedback to their Line Management ensuring input into their development plans
- Acts as an advocate for the virtual team and monitors any performance issues within the team providing feedback to the appropriate line management structure
- Provides coaching and mentoring for virtual direct reports
Technical Delivery Manager
03/2009
-
11/2015
Los Angeles, CA
- Delivery management including operational planning and execution of major programs and projects
- Developing and managing release schedules, resource capacity, dependencies, and communications
- Fostering innovation and leading/mentoring groups of project managers, business analysts, and testers
- Ensuring that portfolio management is aligned to the business/technology objectives and strategies
- Assuring that programs are managed efficiently and effectively using standard and consistent project management tools and methodologies
- Operational planning across the PMO to include key operations, planning and strategy functions through the execution of the CitiFinancial Canada IT roadmap
- Overseeing multiple projects with cross functional impact
- Providing management reports, including current usage of resources, trends & forecasts
- Compiling and delivering weekly & monthly roll-up status review/reports
Technology Delivery Manager
10/2002
-
12/2008
San Francisco, CA
- Designing, building, and executing software testing plans
- Produce code quality/testing metrics
- Establish project team and prepare project plan by
- To be effective, a thorough knowledge of the Bank’s formal and informal organization structure is a definite asset
- Monitor ‘people risks’ within the team and take preventative and corrective actions in order to retain stability and reduce critical people dependencies
- Ensure that rigorous change control is exercised in accordance with the firm’s governance policies
- Expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects
- Sound knowledge of external competition, emerging, industry and/or market trends in relation to own business
Education
Arkansas Tech University
1997 - 2002
Bachelor's Degree in Computer Science
Professional Skills
- Relationship building & partnership with technology management, Finance business management, Finance change & Projects function, program sponsors, vendors and business clients
- Strong communication skills, proven experience with driving and execution
- Strong agile project management skills, with proven experience in leading the delivery of product and solution offerings over the full application lifecycle
- Outstanding communication skills, analytical aptitude, client focus, problem solving skills and technical initiative
- Excellent verbal and written communication skills Managing priorities and conflicting timelines and work in a fast paced environment
- Experience in leadership skills with proven track record in delivering on-time, on-budget results
- Experience in leadership skills with proven track record in delivering on-time, on-budget results
How to write Delivery Manager Resume
Delivery Manager role is responsible for leadership, technical, business, analytical, delivery, interpersonal, planning, presentation, organizational, negotiation.
To write great resume for delivery manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Delivery Manager Resume
The section contact information is important in your delivery manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Delivery Manager Resume
The section work experience is an essential part of your delivery manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous delivery manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular delivery manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Delivery Manager resume experience can include:
- Excellent presentation skills needed as well as excellent interpersonal skills with the ability to influence others at all levels of the organization
- Excellent communication and presentation skills, with the ability to effectively negotiate with senior stakeholders
- Have demonstrated strong leadership skills on the Volvo Group “Leading People” level, specifically
- A proven track record of delivering successful projects in contexts relevant to Thales. Strong, professional project management skills
- Excellent and Effective communication skills and positive attitude
- Excellent interpersonal skills and strong abilities to develop and enhance relationships with Internal / External customers and suppliers
Education on a Delivery Manager Resume
Make sure to make education a priority on your delivery manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your delivery manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Delivery Manager Resume
When listing skills on your delivery manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical delivery manager skills:
- Proven, strong written and oral communication skills with the ability to communicate effectively in meetings, email and informal discussions
- Possess strong technical design skills, able to assess design options, communicate them effectively and make decisions
- Strong delivery focus with ability to build strong relationships, good organizational skills and attention to detail
- Softskills: strong negotiation and communication skills, analytical thinking
- Foster and build strong relationships with the Experience, Technology and Design leads to effectively prioritise initiatives
- Proven leadership skills and experience managing large and complex IT projects
List of Typical Experience For a Delivery Manager Resume
1
Experience For Technical Delivery Manager Resume
- Effectively manage team conflicts and demonstrate quick and sound decision making capabilities to maintain a good team health
- Proven experience with software planning methods and the ability to use them effectively
- Demonstrate strong communication skills to translate technical software solutions to business clients
- Strong client service orientation; demonstrate ability to build effective working relationships with client resulting in high client satisfaction
- Excellent communication skills/ positive outlook/ adaptable/ willingness to work with different teams/ team player/ team leading capabilities
- Experience with software planning methods and the ability to use them effectively
- Proven experience in delivery for US clients. Experience working in a pre-sale environments
- Good time, task management and problem-solving skills
2
Experience For Software Delivery Manager Resume
- Experience in project management and team handling skills
- Excellent communication, negotiation and client relationship management skills
- Demonstrate the ability to effectively manage and develop all aspects of individual and team performance (essential)
- Excellent communications skills - both written and oral
- Strong written and verbal communication skills, spoken and written English
- Outstanding skills in planning, problem-solving and disciplined execution
- Managing team of highly skilled and experience FTE specializing in the core SAP HR, Talent management, SAP Fiori , ABAP, SAP PI, SAP BI/BO, Taleo etc
- Developing effective methods of managing prioritisation and scope
- Outstanding cross-functional skills
3
Experience For Technology Delivery Manager Resume
- Consulting background, with proven experience to design, implement and deliver enterprise software solutions
- Outstanding presentation and communication skills (verbal & written)
- Advanced management skills, including planning and organization, decision making and problem solving
- Experience working in consulting or outsourcing account/delivery management; Strong understanding of software development
- Experience in managing moderate to high complexity projects, with experience managing client facing projects being highly desirable
4
Experience For Salesforce Delivery Manager Resume
- Experience of leading and managing multi-disciplinary infrastructure project teams. Experience of developing high performance teams
- Consistently manage areas of fiscal responsibility, staying within budget, and effectively staffing, and managing resources
- Experience with the Salesforce.com platform (Sales Cloud, Service Cloud, etc.), including experience delivering SFDC solutions
- Excellent project management experience: planning, scheduling, project communication, issue resolution, change management, and risk management
- Solid experience in managing delivery engagements end-to-end on teams averaging 20-50 in total
5
Experience For Regional Delivery Manager Resume
- Manage the board and ensuring it is current and being used effectively
- Experience in kicking off new projects and build delivery from scratch, hiring most talented and experienced engineers, motivation and retention
- Demonstrated experience delivering technology change using appropriate methodologies such as SDLC, IDLC and Agile
- Strong supplier management experience - including leading third party development teams
- Experience with managing Delivery in a validated environment leveraging standards and best practices
- Prior experience working with or managing large technical programs, particularly at high-growth companies
- Proven experience leading complex, large scale, IT/technical/engineering programmes
- Prior experience working with or managing large technical programs, particularly at high growth startups or major Government departments
6
Experience For Home Delivery Manager Resume
- Strong understanding of Microsoft’s Cloud strategy, complex delivery experience relative to the Cloud offers for both Consulting and Premier
- Solid experience in managing large and small scale implementations and business enhancements into existing technology applications and infrastructure
- Proven experience in leading high-performing software development teams
- Strong experience of delivering solutions using Cloud, OpenShift, JBOSS/Websphere, Linux, Oracle
- Excellent attention to detail with data entry, billing and order processing experience
- Work experience, including 1 year of consulting experience
7
Experience For Partner Delivery Manager Resume
- Strategic planning and program management skills
- Intermediate T-SQL writing skills
- Participate in Area resource and capacity planning processes, analyze skill gaps and develop plans to re-skill or adjust consultant resource levels
- Solid experience in implementing enterprise wide, custom applications with global teams
- Strong experience with Financial Domain (Preferable: KYC Compliance, Compliance control, Anti-Money Laundering)
- Proven experience with agile teams and processes, and the facilitating style of leadership
8
Experience For Information Delivery Manager Resume
- Proven working experience as a Project Manager or Project Coordinator in the information technology sector
- Solid experience working closely with onshore/nearshore/offshore teams and clients
- Demonstrates excellent change management leadership and business impact in driving a myriad of key business initiatives
- Strong analytical experience with business reporting with focus on the OBIEE platform
- Strong experience in business and data Analysis specific to Corporate Finance and Accounting
- Demonstrated track record of developing strong, collaborative relationships, at multiple levels within within organizations
- Experience of leading technical delivery teams. Is a good team player, is self-motivated and able to work independently on own initiative
9
Experience For O/s Technical Delivery Manager Resume
- Experience in delivering customer products and strong customer focus,
- Prior experience managing business metrics related to customer service, operational efficiencies, and business growth
- Analytical skills with metrics management and reporting
- Good experience in process engineering and design
- Proven experience leading enterprise-wide supply chain BI projects on various platforms
- Proven experience working with digital supply chain data – forecasts, inventory, orders, service level KPIs, shipments, etc..
- Proven experience leading enterprise-wide e-commerce/sales BI projects on various platforms
10
Experience For Direct Delivery Manager Resume
- Prior experience in the travel industry including travel technologies (e.g. Worldspan, Sabre, Apollo)
- People handling and negotiations skills
- Proficient with an automation languages such as Java, Python, with scripting skills
- Able to demonstrate working experience in Agile approach
- Solid technical experience working with J2EE, .Net frameworks, Apex/Visual Force Development
- Experience of working in Mainframe and have Technical project management experience
- Agile/Scrum qualification and/or good experience of project delivery using Agile methods
- Negotiation skills to optimize existing SLA’s
- Highly developed consultative, facilitation, and project management skills
List of Typical Skills For a Delivery Manager Resume
1
Skills For Technical Delivery Manager Resume
- Excellent organizational and analytical skills; Strong influence and negotiation skills; Excellent verbal and written communications skills
- Excellent communication and negotiation skills (including fluent English language skills)
- Excellent communication skills (spoken & written & presentation skills as well)
- Strong Client facing skills and pre-sales experience would be helpful since this is an area we’re getting many request to take on additional work
- Prior experience effectively managing contingent and/or contract resources to ensure business objectives and service levels are met
- Proven experience of working effectively with internal and external suppliers to ensure that projects are delivered on time and in line with the budget
- Excellent communication, interpersonal, organizational skills, and a demonstrated history of high-level achievement in cross-functional organizations
2
Skills For Software Delivery Manager Resume
- Strong communication skills, and proven ability to handle conflicts and taking on responsibility
- · Excellent leadership and management skills, communicating clear strategy and purpose. Ability to make effective decisions under pressure
- Strong analytical and numerical skills and IT cost reporting experience
- Self-motivated, strong initiative, good time management skills, can multitask. Able to maintain a focus on excellence
- Proven and demonstrated leadership skills
- Possesses a solid grasp of the management skills necessary for the management/project leadership of software validation engineers
- Following skills are good to have
- Prior experience managing a team, including building healthy and effective teams and driving results through others
3
Skills For Technology Delivery Manager Resume
- Strong analytical and problem solving skills including the ability to make timely decisions in rapidly changing and high-risk situations
- Possession of excellent oral and written communication skills, including mentoring expertise
- Experience working effectively within a matrix structure managing multi-stakeholders
- Experience in actively managing IT Infrastructure projects with previous demonstrated experience of delivering multiple projects
- Strong experience from working in an IT delivery organization including solid knowledge about methods used
- Excellent Coaching & training skills
- Strong communication and decision-making skills with the ability to balance conflicting interests
4
Skills For Salesforce Delivery Manager Resume
- Experience writing, presentation development and speaking skills in national security or defense community settings
- Excellent organisational skills and ability to juggle multiple demands without missing deadlines
- Good communication skills are required both written & orally, presenting a professional image at all times
- Strong business analysis skills, understanding the business needs and processes of the client
- Proven skills in operating in a ‘Hopper’ environment
- Experience demonstrating project management skills and competencies
- Excellent communication skills, both oral and writing
- Strong business acumen and problem-solving skills with the ability to influence internal and potentially external stakeholders at all levels
5
Skills For Regional Delivery Manager Resume
- Good planning skills that go along with proper time management
- Excellent communication skills with ability to articulate exciting opportunities in front of large and small audiences
- Organized, good time management skills and comfortable with multi-tasking
- Strong written and verbal communication skills, spoken and written English,
- Strong Project Management skills in a financial services and/or Large-scale blue-chip organization
- Excellent verbal, written and numeracy skills
- Excellent customer service and stakeholder engagement skills
- Strong people management skills leading a large team spread across geographies
6
Skills For Home Delivery Manager Resume
- Strong communication and facilitation skills, particularly with stakeholders
- Demonstrable management experience and leadership skills of field based teams
- Effective Communications and Documentation skills
- Strong project management skills (PRINCE2 desired)
- Technical Experience / Skills of working within Application Development & Testing, Project Management, Business Analysis, Data Development, Analytics
- Excellent IT Skills including Microsoft Excel is essential
7
Skills For Partner Delivery Manager Resume
- Relevant work experience in some or all of the skills below
- Be able to take strategic decisions with respect to resources, skills, timelines, priorities to be able to drive the overall program output
- Demonstrated ability to effectively deliver information at the VP/Director level
- Excellent communication skills and the ability to adjust to a variety of audiences; able to facilitate meetings with diverse stakeholders
- Excellent communication skills and the ability to adjust to a variety of audiences
- Strong technical skills, both functional and nonfunctional, manual and automation, ideally in a continuous delivery environment
- Excellent oral and written English communication skills to ensure coherent, well defined and clearly articulated vision to a range of different stakeholders
- Effective communication skills and competence in stakeholder / relationship management
- Strong and proven experience of working in the recruitment industry in a delivery and client-facing/in-house capacity
8
Skills For Information Delivery Manager Resume
- Last - year PD rating of Outstanding, Very Strong, Strong or Good
- Strong stakeholder management skills demonstrating business engagement up to board level
- Experience in Mainframe skills
- Strong, proven experience in software engineering with ability to design and deliver sustainable solutions
- Proven experience balancing multiple priorities and dealing with ambiguity, applying both pragmatism and bold direction when appropriate
- Strong leadership, influencing, and negotiation skills
9
Skills For O/s Technical Delivery Manager Resume
- Extensive experience in senior stakeholder engagement and the ability to demonstrate strong and well-structured verbal, written and verbal communication
- Demonstrated skills in client relationship management and ability to manage, direct and command respect from technical and delivery team members
- Integrates well with different teams, demonstrates ability to be an effective team player and strong leader
- Excellent communication skills and ability to lead teams across multi-functional boundaries
- Strong leadership skills including the ability to develop, influence and motivate a team to improve results
- A strong and varied background in scheduling/planning with proven commercial/technical astuteness and demonstrable good judgement
- Mixture of strong business acumen, understanding of data and information and project delivery skills
- Effective, clear, and concise communication skills
10
Skills For Direct Delivery Manager Resume
- Proven experience in developing and coaching people, Experience from leadership in a global context
- Excellent problem-solving skills with a history of hands-on management of university initiatives
- Strong organizational, numerical, problem-solving and analytical skills required
- Strong IT technical management skills, full understanding of ITIL processes and the interaction between processes and how IT interfaces with the business
- Strong interpersonal, collaboration and team building skills
- Possesses excellent verbal and written communication and interpersonal skills and the ability to interface with all levels of associates
List of Typical Responsibilities For a Delivery Manager Resume
1
Responsibilities For Technical Delivery Manager Resume
- Strong Microsoft project skills to build/edit project schedules, managing dependencies, schedule shifting
- Very strong people management skills
- Strong team player, able to work effectively as part of cross-functional and distributed teams across multiple time zones
- Enthusiastic, friendly, excellent communication and presentation skills
- Excellent communication & presentation skills are a requirement, Complete proficiency in English is a requirement
- Strong customer and stakeholder management skills are essential
2
Responsibilities For Software Delivery Manager Resume
- Excellent project management skills from business case, implementation and benefits realisation
- Understanding of Java/J2EE or .Net, HTML5, CSS, JavaScript, Spring, AJAX, & JSON skills for implementing web technologies
- Planning and using resources effectively (management ratios / budget control)
- Working closely with the business to ensure system requirements are captured effectively
- Driving consistently excellent Customer experience and service
- Outstanding communications skills at all levels of the organization
3
Responsibilities For Technology Delivery Manager Resume
- Proven experience in building and leading a high performance team and attracting and developing top talent
- Project management skills, including negotiation, planning, communication, influence, creative problem solving and drive for results
- Consistently manages areas of fiscal responsibility, staying within budget, and effectively staffing, and managing resources
- Strong track record of completing quality projects on time, as well as a proven track record coaching and mentoring others to success
- Experence writing, presentation development and speaking skills in national security or defense community settings
- Advanced MS Excel reporting, visualization, and macro building (VBA) skills
- Highly developed communication and influencing skills with an ability to adjust their communication style according to the audience
- Confident in effectively communicating and reaching agreement with difficult stakeholders,
4
Responsibilities For Salesforce Delivery Manager Resume
- Extensive experience working with agile teams, including experience with SCRUM and Kanban
- Always remaining focused on the most critical/impactful task to hand using all resources efficiently and effectively
- Problem-solving skills are also important, to come up with solutions for service-related issues affecting clients and team members alike
- Proven experience of delivering business and technical projects using internal and external suppliers
- Demonstrated experience managing substantial program budgets and multiple simultaneous large technology programs
- Intermediate to Advanced data science, data analysis, data management, and problem solving skills
- Encourage teamwork and collaboration through effectively managing change
- Prior server infrastructure capacity planning experience
5
Responsibilities For Regional Delivery Manager Resume
- Strong project planning skill
- Strong problem solving ability with proven background in Operational Readiness
- Highly skilled and effective in presenting technical and/or abstract information to a wide audience
- Exceptional Communication and Coaching skills
- Good experience in reviewing technical designs for larger enterprise web applications
6
Responsibilities For Home Delivery Manager Resume
- Proven experience in managing projects in BFSI industry domain
- Stellar project management skills, with a working knowledge of agile methodologies
- The ability to lead and motivate others, have a high level of selling and customer/partner service skills and have the ability to think strategically
- Experience in .NET Framework using ASP.NET, C# and VB. Experience with VBScript, JavaScript, Ajax
- Experience in end user support and customer relationship management. Experience in managing outsourced service providers in software development
- Extensive Java development experience with excellent debugging ability
- Extensive experience in Customer Experience (CX)
7
Responsibilities For Partner Delivery Manager Resume
- Proven experience in developing and coaching people
- Proven experience from working with Mobility business development
- Problem solve, adapt, communicate, organizational skills
- Communicate effectively at all levels, with clients, stakeholders and the EPAM multi-disciplinary teams
- Demonstrated skill in client relationship management and ability to manage, direct and command respect from technical and delivery team members
- Build a project team with appropriate skills, attitudes and motivation
- Resolve escalated problems to maintain strong customer experience levels
- Think strategically and communicate effectively with all levels of management and business partners
8
Responsibilities For Information Delivery Manager Resume
- Effectively manage multiple projects with tight deliverable dates
- Demonstrated experience with CI/CD techniques
- Develop and grow the skills and capabilities of direct reports
- Demonstrated commercial acumen, and the ability to develop a strong client base
- Combination of Project Management and Environment / Infrastructure Management skills
- Works effectively across multiple roles to successfully influence and achieve business goals
9
Responsibilities For O/s Technical Delivery Manager Resume
- Proven capability to deliver strong transformational programs
- Software skills: Microsoft Office, AS400, INSIS, and Salesforce
- Strategic thinker with technical depth to effectively partner/manage development teams and vendors, to deliver quality code and striving to produce excellence
- Prior experience in RPA would be an added advantage
- +5 years Proven experience with customer service and leading support staff, dealing with internal and external clients
- Prior experience leading development and / or support for large, critical applications (preferably on multiple platforms)
- Effectively communicate outages/escalations
- Solid grasp of project management principles, and previous project and/or program management experience
10
Responsibilities For Direct Delivery Manager Resume
- Experience with multi-functional business background with strong emphasis in transportation, cost control and customer satisfaction
- Demonstrated leadership experience, ability to set direction and drive team to meet objectives
- Prior experience in shared service or organizational matrix model an asset
- Superior written communication skills (prose – not PowerPoint)
- Building and maintaining a high performing, experienced team focused on customer’s deliverables (low turnover)
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