Desktop Support Engineer Resume Sample
Foster Blanda
9690 Gottlieb Drive,
Boston,
MA
+1 (555) 683 1804
Work Experience
Senior Desktop Support Engineer
12/2017
-
PRESENT
Los Angeles, CA
- Provide quality Tier I & II support to end-users including complex support for hardware (laptop, desktop, mobile devices), software, and applications including connectivity to network
- Assist 3rd Party vendors when issues arise
- Two (2) to three (3) years Help Desk/End User Support experience
- Demonstrable analytical capability
- High capacity for learning and highly collaborative
- Repair, install, upgrade, or reconfiguration of Laptop/Desktop hardware
- Basic understanding of help desk software for opening, documenting, closing, and follow up on service calls
- In Help Desk support, the IT Support Specialist acknowledges assigned Help Desk tickets in a timely manner. This employee resolves tickets and documents the solution in the Help Desk database using the Help Desk software
Desktop Support Engineer
12/2011
-
06/2017
Phoenix, AZ
- Maintain a level of technical expertise and continually build a strong understanding of technical knowledge and current market and industry trends
- Participate in disaster recovery activities as required
- Perform capacity management and availability management activities for Front Office systems
- Act as a local point of contact in support of our Divisional IT support teams and processes
- Configure, install, monitor and maintain users' computer software and hardware devices; supports stationary and mobile workforce
- Resolve and close tickets/requests supporting end-user desktops and peripherals
- Work in partnership with members of the I.T. staff as well as other departments
- Create and maintain computer images
Junior Desktop Support Engineer
05/2006
-
10/2011
Boston, MA
- In PC support and troubleshooting, the IT Support Specialist configures and deploys new PCs, troubleshoots existing PCs and peripherals, and reconfigures PCs for redistribution. This employee installs and troubleshoots departmental applications on these PCs
- In wireless support, the IT Support Specialist installs and maintains in-car computers known as Mobile Data Terminals (MDT) and installs LAN connections and docking stations in police cruisers
- MCP, CCNA, or other related certification and one year experience; or
- Efficient and effective delivery of end user computing second and third line operational support including (but not limited to): desktop and client support, desk-side delivery and desk-side training of end users and installations
- Collect and maintain accurate, detailed information about all our support requests to provide the relevant information to other support and application teams as appropriate and to facilitate service and management reporting
- Own and resolve our issues raised through the Service Desk and handle resulting incidents and service requests using agreed incident management and request fulfilment processes
- Support the investigation and diagnosis of assigned problems for workarounds and / or root causes. Proactively propose solutions to problems and implement solutions as agreed with the Manager of Desk Side Support
- Help manage our user relationships, engage with our service delivery teams and third party support providers to resolve issues and incidents as appropriate
Education
Oglethorpe University
2001 - 2005
Engineer's Degree in Computer Science
Professional Skills
- Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills
- Excellent collaborative skills and experience with working closely with a team
- Excellent Customer Service skills and experience supporting people in a face to face work environment
- Strong written and oral communication, and excellent customer service skills
- Demonstrated understanding of Networking skills, such as DNS and troubleshooting network connectivity issues
- Strong skills in general MS Office application troubleshooting
- Previous experience in an outsourced IT environment, with good customer facing skills
How to write Desktop Support Engineer Resume
Desktop Support Engineer role is responsible for customer, troubleshooting, technical, interpersonal, microsoft, software, analytical, documentation, mac, telecommunications.
To write great resume for desktop support engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Desktop Support Engineer Resume
The section contact information is important in your desktop support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Desktop Support Engineer Resume
The section work experience is an essential part of your desktop support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous desktop support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular desktop support engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Desktop Support Engineer resume experience can include:
- Strong organizational skills with proven ability to manage multiple concurrent priorities in a fast-paced environment
- Proven expertise in integrating with Excel plug-ins, troubleshooting broken links, effectively working with vendor technical support
- Excellent problem-solving and multitasking skills, ability to work under pressure
- Strong troubleshooting skills and networking knowledge
- Strong interpersonal/relationship-building skills & customer service values/practices
- Effective communication skills working with both IT and non-IT colleagues
Education on a Desktop Support Engineer Resume
Make sure to make education a priority on your desktop support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your desktop support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Desktop Support Engineer Resume
When listing skills on your desktop support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical desktop support engineer skills:
- Clear and effective written and verbal communication skills. Excellent oral and written English skills are required
- Good communication skills both Verbal & written, as to correspond with Business users effectively
- Strong time management skills when dealing with multiple priorities
- Possess strong customer orientation and excellent interpersonal and skills
- Excellent customer relation’s skills and good phone manners
- Proven expertise in integrating with Excel plug-ins, troubleshooting broken links, effectively working with vendor
List of Typical Experience For a Desktop Support Engineer Resume
1
Experience For Senior Desktop Support Engineer Resume
- Demonstrate the ability to learn new technologies and technical skills quickly and effectively
- Strong customer focus, responsive to needs, Strong inter-personal skills
- Demonstrated exceptional PC and peripheral troubleshooting and break/fix skills
- Strong analytical skills in wired, wireless and VOIP technologies
- Strong Audio Visual (Zoom, telepresence, WebEx etc.) skills
- Excellent communication skills in both verbal and written Chinese
- Learn & Grow – On-going drive for learning and ability to apply new knowledge and skills
2
Experience For Line Desktop Support Engineer Resume
- 1) Strong Remote Desktop Support (Level 2) experience in supporting end users of global financial organization
- Experience in engineering/platform/Active Directory/Mobile support with the following technical skill sets
- Grow in your ability to communicate effectively
- 2+ experience with using imaging technologies and experience working with Active Directory
- 2nd line desktop support experience, ideally some 3rd line experience as well
- Prior desktop support experience
- Strong Remote Desktop Support (Level 2) experience in supporting end users of global financial organization
3
Experience For Remote Desktop Support Engineer Resume
- Understanding and/or experience of Powershell
- Strong understanding of networking equipment, wireless, VLAN and other technology
- Experience using a Help Desk Ticketing system and Knowledgebase
- Experience acting in an IT desktop support role predominantly supporting Microsoft Windows XP and Microsoft Office suite applications
- Experience working in a global support environment, raising incidents in an incident management system
- Solid understanding of basic networking and active directory principles
- Experience of supporting key areas of the business covering both desktop and laptop user environments
- Experience administering Jamf Pro/Casper and managing a Mac environment
- Experience with communications patching and knowledge of cabling technologies
4
Experience For IT Desktop Support Engineer Resume
- Experience with Video production and editing using Adobe Creative Suite
- Experience with Video production and editing using Adobe Creative Suite Tools or similar tools
- Demonstrated knowledge of fiscal matters including budget development, forecasting and variance analysis
- Experience with System Center Configuration Manager (SCCM) for patching management, OSD and application packaging/deployments
- Experience with establishing and managing EUC processes and procedures
- Experience providing technical support in a fast paced and constantly changing environment up to executive management level
- Two years’ experience in a technical support position providing end user computing support
5
Experience For Mac / Linux Desktop Support Engineer Resume
- Experience working with most recent software applications and operating systems
- Experience in end user computing technologies and support in a large scale fast moving environment (2000+ users)
- Strong understanding of trading platforms would be advantageous
- Good understanding of Windows networking (DHCP, DNS, IP)
- Strong understanding of Networking and Firewall Fundamentals
6
Experience For Junior Desktop Support Engineer Resume
- Experience with Ticketing systems and understanding of Support Desk
- Audio Visual troubleshooting experience for meeting rooms and company-wide Town Hall/All Hands style meetings
- Excellent working knowledge of Windows desktop OS XP professional/Windows 7 64- bit Win 10 64bit
- Excellent knowledge of Powershell scripting
- Strong working knowledge of peripherals, printers, graphics cards, network cards
- Experience providing hardware and software support for desktop/laptop on MAC/Windows OS
7
Experience For Colleague Systems Desktop Support Engineer Resume
- Experience with inventory tracking and maintenance
- Previous experience of supporting 100+ users in a Windows XP/7 environment
- Strong background in managing Office 365 environment
- Experience working in a desktop support environment for medium to large enterprise companies is required
- Experience working with SAAS Solutions such as Office365, SalesForce,
8
Experience For Apple Certified & Windows Desktop Support Engineer Resume
- Strong understanding of macOS and Mac Laptops required
- Good technical knowledge of Microsoft products including: Windows XP/7/8/10, Windows 2008, Windows 2012, Active Directory and Exchange
- Experienced in hardware troubleshooting in Desktops and laptops
- Experienced in repairing of laptop and desktop hardware
- Experience of working with a variety of Office applications
- Experience working with SCCM 2012 and above
- Strong aptitude for hardware and software troubleshooting
- Experience and understanding of Active Directory
- Effective working relations with other Capita and 3rd party resolver groups
9
Experience For Senior Remote Desktop Support Engineer Resume
- Install End User software (licensing validity and availability checks)
- Strong knowledge of provisioning users accounts and emails based on Office O365 environment
- Hands-on experience in resolving Windows 7/10 issues
- Hands-on experience troubleshooting all types of Windows OS issues
- Experience in large computing environment
10
Experience For Field Engineer / Desktop Support Engineer Resume
- Experience understanding of Windows Active Directory architecture - groups, users, GPO, and related services
- Experience working with Windows 7 and Windows 10
- The ability to communicate to End Users with a wide variety of IT experience is essential together with understanding and responsibility for their issues
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 7, Windows 10, iOS, OSX, Office 365 applications and Cloud
- Enthusiastic team worker - proven ability of working in a successful and flexible team
- Hands-on experience with troubleshooting in cloud deployments (AWS)
List of Typical Skills For a Desktop Support Engineer Resume
1
Skills For Senior Desktop Support Engineer Resume
- Have good troubleshooting, installation and problem solving skills
- Problem-solving skills demonstrating a directed, methodical, cost-effective, data-driven approach
- Solid skills at playing Quake III
- Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures
- Excellent troubleshooting skills and able to multi-task
- Strong inter-personal and communication (verbal and written) skills
- Good communicator (in both english written and verbal skills)
- Able to manage time effectively and set priorities appropriately
2
Skills For Line Desktop Support Engineer Resume
- Strong Microsoft Office 2007-2016 support skills
- Strong diagnostic capabilities and problem solving skills
- ) Strong interdisciplinary skills; Microsoft platforms and virtualizations
- Strong Microsoft Office 2010-2016 support skills
- A team player with excellent people & communication skills
- Good documentation skills and the ability to produce documents to a consistent standard for all target audiences
3
Skills For Remote Desktop Support Engineer Resume
- Excellent troubleshooting skills on in MacOS, Windows, mobile devices, peripherals and software
- Professional, relevant examples of attention to detail and excellent customer service skills
- Strong documentation skills are required for process and procedure development
- Good clear written and verbal communication skills
- Solid telephone and remote assistance skills
- Strong written, verbal & phone skills, with ability to explain technical matters in non-technical terms
- Strong documentation skills and an attention to detail
- Excellent Customer service skills and a "can do" attitude
4
Skills For IT Desktop Support Engineer Resume
- Demonstrated experience in managing and supervising staff including hiring, performance management, development and counseling
- Excellent experience with creating and deploying images, scripting, building software packages and patch deployment
- Experience of handling escalations, complaints and solving problems including major incidents and high priority calls
- Good understanding of Windows networking (DHCP, DNS, IP) Hand-on experience of Active Directly in a Windows 2008 environment
- Proven experience of working within an IT support environment – offering face-to-face support would be desirable
5
Skills For Mac / Linux Desktop Support Engineer Resume
- Effectively resolve Workplace Technology Service Incidents and Requests keeping the customer updated at all times on progress and within SLAs guidelines
- Work effectively with other resolving agents within Desktop Services and within IT Services as a whole
- Robust 1st Line experience and 2nd line experience including
- Demonstrated knowledge and experience with Windows 7&10 , Microsoft Active Directory, Terminal server and roaming profiles
- Proven experience of working in an airport environment
- Solid Physical/Wireless networking experience
- Prior migration experience using SCCM
6
Skills For Junior Desktop Support Engineer Resume
- Expert diagnostic troubleshooting skills
- Communicate effectively including but not limited to presenting solutions and recommendations to management and teams
- Have skill in organising resources and establishing priorities
- Be able to communicate effectively, both orally and in writing
- Continually try to improve your technical skills
- Recognize, analyze, and effectively solve problems in a timely and organized manner
- Solid mobile development management experience
7
Skills For Colleague Systems Desktop Support Engineer Resume
- Good knowledge and experience supporting Citrix environment
- All calls closed to customer’s satisfaction as quickly and effectively as possible, with regular updates provided during resolution of long calls
- Demonstrated experience in Windows technologies (DNS, AD, DHCP, IIS, SQL, Power Shell, Windows Server Update Services (WSUS)
- Demonstrated client engagement and service experience
- Provide second level support to internal and external customers to analyse and solve their computer problems as rapidly and effectively as possible
- Proven experience in hands on technical systems support
- Customer support and communication skills
- Proven experience in working on a busy customer site in an operations role
- Proven experience in supporting Windows based systems
8
Skills For Apple Certified & Windows Desktop Support Engineer Resume
- Strong experience with Microsoft Windows 7/8/10/2003/2008/2012 and Apple MacOs and iOS operating systems
- Good design, analytical, and problem-solving capabilities and the ability to understand the user experience
- Strong desktop hardware experience with Windows 10
- Demonstrated Experience with Office 365, Windows 7, Windows 10
- Previous customer service experience is strongly desired
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
9
Skills For Senior Remote Desktop Support Engineer Resume
- Experience with programming in VBA, C++/C# is a strong advantage
- Use your time effectively
- Communicate effectively and courteously with colleagues and customers at all levels
- Previous desktop support administration skills required
- Good experience with Active Directory, DHCP and DNS services, WDS, WSUS, and print services
- Strong Microsoft Office / 0365 experience
- Team Lead or prior Supervisory experience recommended
- Networking and Call Center experience, especially with Cisco products
- Testing, validation and rollout of corporate images
10
Skills For Field Engineer / Desktop Support Engineer Resume
- Working experience with administrative proficiency in
- Ticketing experience with previous job
- Experience with Microsoft SCCM 2012 platform (including software packaging/deployment, OSD, security patching and hardware/software reporting) preferable
- Thorough experience configuring, upgrading, troubleshooting desktop and laptops computers, servers, printers, scanners and other peripheral devices
- Strong working knowledge of industry standard End User imaging and packaging
- Experience of managing and maintaining enterprise Anti-Virus solutions
- Experience supporting End User Computing devices/BYOD/Cellular devices
List of Typical Responsibilities For a Desktop Support Engineer Resume
1
Responsibilities For Senior Desktop Support Engineer Resume
- Prior experience troubleshooting, resolving and supporting desktops, laptops, applications, hard phones and WIFI devices
- Collaborate effectively with desktop support team members and other IT technicians (network and/or system engineers) to resolve and document issues
- Experience in managing workstations using SCCM for software deployments, inventory, and security patching
- Solid hardware knowledge including PC’s, mobile computing and peripherals
- Experience writing business documents, such as functional specs and result summaries, as well as communicating project/issue status
- Experience maintaining and supporting a Microsoft environment
- Excellent at PC Hardware Configuration and Troubleshooting
2
Responsibilities For Line Desktop Support Engineer Resume
- Strong understanding of Microsoft Windows 7/10 and Office 2013
- Experience providing support to business community users up to senior executive level
- In-depth knowledge of and experience working with MS Office Suite (2016 & Office 365), Adobe (multiple versions), and other desktop applications
- Operates in a 24/7, shifting multi-tiered environment
- Experience using standard support tools such as Bitlocker, GoToAssist, LogMeIn, Dameware etc
- Deskside experience working in a customer service environment
3
Responsibilities For Remote Desktop Support Engineer Resume
- Experience in troubleshooting issues in macOS, Windows, and printers
- Experience in managing mobile devices
- Experience providing first class Executive Support
- Build strong working relationships with end users to set service level expectations and align
- Desktop Support experience, supporting a team of 130+ members of staff
- Customer facing experience in a support related capacity
4
Responsibilities For IT Desktop Support Engineer Resume
- Experience managing Active Directory at the Organization Unit level
- Experience in troubleshooting desktop and/or application performance issues
- Prioritize incoming requests
- 4) Hands-on experience in resolving Windows 10/7 and MS Office 2007/10/13/16 issues
- 5) Good understanding of Virtualisation technology and ability to resolve issues on Virtual Desktops
- 6) Citrix Technologies awareness and experience in troubleshooting Citrix Client side issues
- ) Strong understanding of Windows Group Policy 5 yrs
- ) Strong understanding of SCCM and image deployment 3 yrs
5
Responsibilities For Mac / Linux Desktop Support Engineer Resume
- Knowledge and support of Microsoft Windows Operating Systems (MCP certification required or demonstrable experience)
- Infrastructure experience (Server, Networks and messaging)
- Experience of using ServiceNow or other ITSM tool
- Experience in a field services role supporting Microsoft products
- Experience within IT industry in a customer facing capacity in a technical role
- Experience working in Windows PC Support or an equivalent occupation
- Experience in supporting business IT
6
Responsibilities For Junior Desktop Support Engineer Resume
- Experience with Dell computer and laptops troubleshooting
- Experience Supporting Windows 10 and Mac OS
- Experience in Active Directory, especially managing group-policies
- Experience in supporting iOS devices
- Experience with imaging technologies such as Ghost, PXE Boot & Clonezilla
7
Responsibilities For Colleague Systems Desktop Support Engineer Resume
- General desktop support on a trade desk with light engineering experience
- Experience in troubleshooting SCCM task sequences,
- Assist with effective basic user training and new user inductions
- Hands-on experience with Windows environment and TCP/IP networking
- Experience supporting OSX and Windows workstations
- Skilled in problem-solving, with best-value solutions as the goal
- Desktop engineering experience
- Experience working with managed VoIP solutions
8
Responsibilities For Apple Certified & Windows Desktop Support Engineer Resume
- User perspective troubleshooting of remote access and ‘Good For Enterprise’ technologies
- 8) User perspective troubleshooting of remote access and ‘Good For Enterprise’ technologies
- Experience of working in a desktop support environment
- Strong technical expertise in Voice Communications, VOIP, audio-video and video conferencing support
- Good working knowledge of network technologies
- Good understanding and awareness of ITIL tools and processes
- Good technology understanding and awareness
- Experience in a global organization supporting multiple EUC environments
9
Responsibilities For Senior Remote Desktop Support Engineer Resume
- Previous working experience within the Pharmaceutical industry would be highly desired
- Experience supporting Apple iPhone an iPads in an enterprise environment
- Windows image deployment and PC refresh experience using Microsoft SCCM
- Experience of working in an IT related role within a corporate environment
- Experience of working on a Service Desk
- Experience of using IT Service Management software, preferably House on the Hill
- Experience working in Service Desk environment
- Experience Windows PC engineering and Mac OS
10
Responsibilities For Field Engineer / Desktop Support Engineer Resume
- Experience dealing with hardware suppliers
- Basic networking experience (TCP IP/DNS/DHCP)
- Windows PC engineering experience
- 4) Hands-on experience in resolving Windows 10/7/XP issues
- A solid understanding of LAN/WAN topologies
- Experience with Windows 7/10 operating systems
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