Desktop Support Specialist Resume Sample
Bria Bradtke
831 D'Amore View,
New York,
NY
+1 (555) 404 4619
Work Experience
Desktop Support Specialist
03/2017
-
PRESENT
Boston, MA
- Assist students using the Library with computer and software related questions
- Assist with needs assessments, cost estimates and pre-purchase evaluation for workstations
- Promote and deploy new technologies and services
- Work with students to remove viruses, spyware, etc. from their systems
- Advise users on security measures
- Active participation in departmental meetings
- Work independently & troubleshoot as needed, especially before or after normal business hours
- Escalate and communicate problems/statuses to management and appropriate team members
Senior Desktop Support Specialist
05/2010
-
09/2016
Houston, TX
- Communicate recommendations for process improvements
- Decrease turnaround times
- Work cooperatively and jointly with internal/external customers to provide quality service and to streamline workflows
- User Support. Diagnoses and resolves software and hardware incidents, including operating systems, printers and a variety of software applications. Provides on-site or virtual technical support for employees at assigned locations
- Problem Resolution. Takes ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams when necessary
- Inventory Management. Maintains hardware and software inventory at assigned locations
- Contribute to IT process improvement initiatives. Continually evaluates procedures and documentation to ensure accuracy. Participates in IT projects as requested
- Customer Service. Maintains a first class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner. Assists the Help Desk when needed and in times of high call volume
Desktop Support Specialist Associate
02/2006
-
03/2010
New York, NY
- Gathers, analyzes, interprets and presents information technology and business information for operational purposes
- Optimizes the performance and security of various computer systems and labs
- Performs information technology support activities in some combination of the following: systems administration, network systems and network printing administration, and workstation/client support
- Assistance is delivered via phone, online, and in person at the IT Help Center or in the field
- Create and maintain knowledge base and reference documentation
- Assists or leads important IT tasks and projects
- Highly motivated and able to work independently or as a member of a team
- Administers and maintains the office email, data back-ups, network and other IT related items and production tools
- Monitors back-ups in the office to ensure that they are completed on a regular basis
Education
Furman University
2001 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Excellent communication and interpersonal skills. Exhibits clear and concise written and verbal communication client liaison skills
- Proven project management skills and experience with seeing projects through from beginning to end
- Strong skills in windows and/or Macintosh operating system (OSX). Remote management and scripting experience helpful
- Excellent interpersonal skills including the ability to effectively collaborate
- Demonstrated and disciplined hardware and software troubleshooting skills and experience
- Exceptional organizational skills, ability to manage multiple and often changing priorities
- Proficient at multi-tasking with excellent keyboard skills
How to write Desktop Support Specialist Resume
Desktop Support Specialist role is responsible for customer, troubleshooting, interpersonal, software, communications, technical, hardware, computer, analytical, documentation.
To write great resume for desktop support specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Desktop Support Specialist Resume
The section contact information is important in your desktop support specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Desktop Support Specialist Resume
The section work experience is an essential part of your desktop support specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous desktop support specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular desktop support specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Desktop Support Specialist resume experience can include:
- Responsible for the IT portion of new office setups, office expansions, etc. This includes installation of data communications solutions, LAN and PC / laptop equipment
- Effective trouble shooting skills
- Strong organization and problem-solving skills required
- Fluent English, including excellent written and verbal English communication skills. Japanese fluency desired but not required
- Excellent problem solving-skills
- Excellent interpersonal, problem solving, and communications skills
Education on a Desktop Support Specialist Resume
Make sure to make education a priority on your desktop support specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your desktop support specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Desktop Support Specialist Resume
When listing skills on your desktop support specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical desktop support specialist skills:
- Interpersonal skills including the ability to collaborate effectively, self-awareness, and Excellent written and verbal communication skills
- Interpersonal skills, with a focus on rapport-building, listening, and questioning skills
- Excellent communication and interpersonal skills for consulting with users to understand needs, define requirements, and provide effective solutions
- Excellent customer service skills coupled with effective written and verbal communication
- Demonstrates effective verbal and written communication skills within IT and with external customers
- Solid troubleshooting and diagnostic skills
List of Typical Experience For a Desktop Support Specialist Resume
1
Experience For Senior Desktop Support Specialist Resume
- Proven customer service and effective time management, planning and organizing skills
- Demonstrate excellent written and communication skills at all levels
- Excellent interpersonal communication skills including the abilities to
- In technical customer service, excellent problem solving, and research skills
- Advanced knowledge of desktop devices required with a demonstrated ability to effectively diagnose and resolve hardware and operating system issues
- Strong troubleshooting skills, self-sufficient
- Experience with Window Server, VMware, SCCM, and Patch management skills
- Distributing, installing, updating and uninstalling software applications. Analytical skills to troubleshoot process
2
Experience For IT Desktop Support Specialist Resume
- Work effectively in an industrial manufacturing environment
- Advanced customer service skills working with Executive Level users
- Experience with Helpdesk corporate ticket management systems, prioritizing and resolving business and IT requests, incidents, change and problems
- Prior experience imaging and software deployment using SCCM
- Strong experience in Internet technology, VPN, RDS (Remote Desktop Services) Wireless, Active Directory, MSI packaging
- Experience supporting Windows 7 and 10 workstations, mobile devices, wired and wireless infrastructure experience required
- Work with end users to help them understand and effectively utilize PC hardware, software, and network services
- Experience in end user support, with a strong Windows 7, Windows 10 background
- Great customer service skills/Interpersonal
3
Experience For Desktop Support Specialist Associate Resume
- Superior customer service skills.
- Basic AV-related functionality skills
- Provide excellent end user experience
- Work in a team or independently and communicate effectively
- Bring 3-4 years experience supporting technology in a rapidly changing environment as well a dedicated approach to customer service
- Working knowledge of or experience with Windows system management software
- Working knowledge of or experience with Citrix XenDesktop virtualization administration
- Experience troubleshooting and maintaining mobile devices, including iOS, Android, and Windows Phone operating systems and applications
- Experience working in environments supporting 2000+ users and 400+ servers, including call center and other offices at remote locations
4
Experience For Junior Desktop Support Specialist Resume
- Experience installing, troubleshooting operating systems (Win XP/7), Microsoft
- Demonstrated initiative in setting and measuring performance against goals and evaluating results
- Experience installing, troubleshooting and maintaining Microsoft Windows (7, 8 & 10) Mircorsoft Office Suite (2013, 2016)
- Experience with installing, maintaining and backingup PC computing devices – ex: desktops, laptops, tablet devices, keyboards, mice, monitors etc…
- Experience in using systems management software for logging and updating support tickets
- Experience in using HP Service Manager systems management software for logging and updating support calls
- Proficiency with supporting printers to include: ordering, deployment and support. Experience interacting with 3rd party support vendors helpful
- Technical support experience specific to diagnosing and correcting Windows 7 Operating System
- Solid working knowledge of Microsoft operating systems, including Windows 10 and Windows 7
5
Experience For Desktop Support Specialist, Santa Ana / LA Resume
- Creative Problem Solving / Strategic Thinking - Demonstrated ability to prevent and solve simple problems, seeking help from others when required
- Experience troubleshooting software issues, submitting pull requests, and working with open source software developers
- Experience supporting and maintaining user account information, including rights, security and systems groups
- Experience in imaging, software deployment and patching using SCCM
- Experience configuring and supporting cloud-based services on leading cloud platforms (AWS, GCP, Azure)
- Good knowledge and understanding of desktop applications and operating systems
6
Experience For Desktop Support Specialist Equipment Systems Specialist Resume
- Identifies and prioritizes support issues, resolving or escalating as appropriate
- Good understanding of TCP/IP, VoIP and general networking
- Skill in managing projects, working independently, and as part of a team
- Experience of working in a forward thinking and dynamic company
- Experience supporting remote users and troubleshooting remote VPN/VDI connections
- Experience with desktop operating systems including Windows and Mac OS
7
Experience For Associate Desktop Support Specialist Resume
- Extensive knowledge and experience of computer troubleshooting and resolution, including hardware repairs
- Experience troubleshooting at least one operating system to include Windows 7; Mac OS 10.7/10.8/10.9; or Linux
- Staging & Imaging Tools Experience
- Experience installing and supporting Windows XP, 7, 8 or higher
- Experience with imaging and configuring workstations
- Experience supporting HP and Xerox printers including MFD’s
8
Experience For IT Helpdesk / Desktop Support Specialist Resume
- Advanced experience troubleshooting Mac’s, PCs, Networking and IOS devices
- 12 Months experience with hands on troubleshooting hardware and software and troubleshooting Windows 7 applications and OS
- 12 Months experience in network monitoring, permissions and troubleshooting individual accounts
- 12 Months experience configuring and installing Windows based hardware, peripherals, network printers and thin clients
- 12 months experience lifting up to 50 lbs. of equipment, and running cable over and under furniture
- Experience working with a ticketing system such as ServiceNow
9
Experience For Executive Desktop Support Specialist Resume
- Two years' experience working with a wide variety of computing platforms (PC, Mac) in a networked environment
- Three years’ experience in a technical support position providing end user computing support
- Previous experience building and deploying Windows images to 800+ desktops/laptops within a multi-division organization
- Experience with developing and editing customer and technical support knowledge base documentation
- Experience in working with Windows based personal computing systems in an enterprise environment
10
Experience For Technical Desktop Support Specialist Resume
- Any combination totaling one (1) year of experience from the following categories
- Experience supporting the following in a network environment: MS Windows, Active Directory, MS Office
- Experience supporting computers and servers running the Ubuntu Linux distribution
- Development experience with object oriented programming languages including Java, C++, and Python
- Experience with PC operating systems including Windows NT, 2000 and XP
- Experience in a technical support position providing end user computing support
- Create and maintain strong relationships with all end users and assist them in improving their overall productivity
- Good understanding of Windows 2008/Windows 2012/2016 OS components
- Strong familiarity with the following
List of Typical Skills For a Desktop Support Specialist Resume
1
Skills For Senior Desktop Support Specialist Resume
- Demonstrated strong organizational and interpersonal skills
- Excellent technical, problem-solving, written and verbal communication, time management and organizational skills
- Windows 7 and Windows 10 skills and troubleshooting experience
- Problem solving ability and strong documentation skills
- Strong interpersonal and active - listening skills with ability to work in a team-oriented/collaborative environment
- Experience with Active Directory, Organizational Units (OU's) and Group Policy Objects (GPO's) and/or scripting skills
2
Skills For IT Desktop Support Specialist Resume
- Good verbal and written communication skills for customer interface and documentation
- Possess strong customer service skills and the ability to multi-task
- Proven experience supporting Citrix environment from end user experience perspective
- Strong problem-solving skills, attention to detail and ability to multi-task
- Strong customer service skills;ability to provide world class service to healthcare customers
- Good verbal and written communication skills. Proactive approach
- Exceptional customer service with strong written and oral communication skills
- Excellent communication and customer service skills with the ability to empathize and professionally troubleshoot and resolve customer issues
3
Skills For Desktop Support Specialist Associate Resume
- Work independently and collaborate effectively with people of varied computer skill levels
- Good communication skills - be able to communicate with ease in front of large audiences of senior IT and communications personnel ( written and verbal)
- Strong interpersonal and documentation skills
- Prioritize time and workload effectively
- Excellent communication, problem-solving and multitasking skills
4
Skills For Junior Desktop Support Specialist Resume
- Strong written and verbal communication skills; clear, comprehensive written documentation is mandated
- Strong written and verbal communication in English and customer service skills
- Excellent computer skills necessary in Microsoft Office Suite (2010/2016/365)
- Excellent written and verbal communication skills with both technical and non-technical communication
- Good Verbal and Written Skills Problem Solver
5
Skills For Desktop Support Specialist, Santa Ana / LA Resume
- Strong customer service skills; ability to interact with IT staff and end users at all levels throughout the company
- Good communication, interpersonal and organizational skills.Requirements
- Strong oral and written communications skills (technical and non-technical)
- Strong communication skills verbal, written, and presentation
- Excellent communication, customer service, interpersonal and presentation skills
- Troubleshooting skills-Need to know what questions to ask to get to the root of the problem quickly
6
Skills For Desktop Support Specialist Equipment Systems Specialist Resume
- Expert communication, problem-solving, planning, and organization skills
- Advanced communication, problem-solving, planning, and organization skills
- Proven experience troubleshooting Microsoft operating systems
- Analytical and problem-solving skills, including the ability to present
- Solid operational knowledge and experience with mobile computing, including Blackberry, iPhone and mobile hotspot
- Technical skills including hardware and software installation, configuration, troubleshooting and support
- A valid driver’s license as well as a good driving record is required
- Good experience with Microsoft Office Suite including Word, Project, and Excel, Adobe Acrobat
7
Skills For Associate Desktop Support Specialist Resume
- Proven experience supporting client configuration, administration and network access in Microsoft server environments
- Good troubleshooting skill over the phone or e-mail
- Experience supporting Linux/Unix systems, SCCM management and package deployment as well as Windows and/or Linux Server experience
- Prior experience resolving issues with systems, software, and hardware
- Intermediate skills with Microsoft Office Suite, including Word, Project, and Excel, and Adobe Acrobat
- Coach, mentor, and train other Desktop Support Consultants in procedures, troubleshooting, customer service skills, and F5 culture (include our core values)
- Deliver and demonstrate an experienced level of customer service
- Interpersonal skills to work with customers and other personnel
8
Skills For IT Helpdesk / Desktop Support Specialist Resume
- QualificationsYour Experience and Know-How:5+ years of experience in a Desktop Support role
- Prior Windows 7, 8, 10 installation, configuration, and support experience
- Skill to prioritize; manage time, and resources to accomplish goals and objectives
- Deep troubleshooting experience (network, desktop, application, mobile devices, user experience)
- Proactive thinking skills to troubleshoot and provide optimal service
- Work effectively in a team environment and maintains a professional demeanor in handling all IT support requests and responsibilities
- Any experience as an IT supporter (multicultural environment experience would be an asset)
- Competent troubleshooting skills
- Demonstrated strong utilization of Enterprise Level System management tools and processes in a 3000+ client environment
9
Skills For Executive Desktop Support Specialist Resume
- 3) Exceptional customer service skills!
- Experience: previous experience in a technical-support or computer-systems-management role
- General computer skills installing an operating system and applications
- Works and communicates effectively at all organizational levels and across functional areas
- Command-line skills (advantageous)
- Strong mobile device support experience
- Strong experience with Windows Server, Active Directory, Exchange, and VMWare
- Previous experience in a role that demonstrates technical aptitude and ability to learn. Example: Mobile Phones, Telecom, Pharmacy,
- Good experience with Microsoft Office Suite including Word, Project, Excel, Adobe Acrobat
10
Skills For Technical Desktop Support Specialist Resume
- Extensive experience with Microsoft Windows and MS-Office software; experience with asset and inventory management software
- Detail Oriented Organizational Skills
- Strong customer service and end user equipment support experience
- BS in a related field and zero experience or a combination of four years experience and education
- Four years of proven user-centric Windows/Apple IT support and / or IT help-desk experience
- Helpdesk/Phone support skills
- Bring 5-6 years experience supporting technology in a rapidly changing environment as well a dedicated approach to customer service
List of Typical Responsibilities For a Desktop Support Specialist Resume
1
Responsibilities For Senior Desktop Support Specialist Resume
- Software installation, upgrades, and application support for: Microsoft Office 2010, 2011, and 2013 as well as Adobe’s Creative Suite programs--Photoshop, Illustrator, InDesign, Dreamweaver, Acrobat
- Great communication skills, and the ability to provide a great service experience to our clients
- Provide clear communication, problem-solving, planning, and organization skills
- Understanding of modern computing technology or equivalent training or experience
- Experience assigning NTFS file, folder and share permissions, networking including DNS and DHCP configurations including command line
- Experience deploying, maintaining and supporting Microsoft Office 2013 or newer and Windows 7 or newer operating system
2
Responsibilities For IT Desktop Support Specialist Resume
- Experience installing, troubleshooting operating systems (Win XP/7), Microsoft Office, Java, and other software
- Develop standards, procedures, guidelines and provide effective planning, documentation, communication and training for mining personnel as needed
- Experience building, loading and supporting UNIX systems
- Demonstrate an understanding of basic Networking concepts including TCP/IP
- Creative Problem Solving / Strategic Thinking: Demonstrates the ability to prevent and solve simple problems, seeking help from others when required
- Hands-on experience installing and supporting hardware, software and networked systems in a multiprotocol environment
3
Responsibilities For Desktop Support Specialist Associate Resume
- Demonstrated experiencing supporting 100+ user corporate environments
- Previous experience supporting Apple/MacOS and Dell/Windows hardware and operating systems in a high paced real-time work environment
- Experience supporting VPN with 3-factor authentication using tools like RSA SecurID
- Experience supporting both Windows and Mac operating systems
- Experience configuring corporate iOS and Android mobile devices and web-based email solutions including Office 365 and Outlook Web Access
- Good understanding of networking infrastructure
- Experience supporting the following in a network environment: MS Windows, Active Directory, MS Office
- Working experience providing both remote and onsite IT support in medium to large organizations
4
Responsibilities For Junior Desktop Support Specialist Resume
- Experience configuring and setting up Network printers
- Experience troubleshooting hardware and performing hardware replacement
- Experience using infrastructure services, including Active Directory, Group Policy, etc
- Solid understanding of PC technology and basic networking concepts (NT, TCP/IP)
- Experience with tools for managing local profiles, command line, ticketing systems and general system management tools
- Experience Desktop Support role for a large company, performing desktop/network troubleshooting, diagnostics, and evaluation
- Powershell scripting experience in a production environment
- Troubleshooting experience
5
Responsibilities For Desktop Support Specialist, Santa Ana / LA Resume
- Experience using remote tools to support remote end users and systems
- Excellent knowledge of Linux and Windows operating systems as it relates to desktop users
- Excellent troubleshooting methodology and attitude
- Experience in providing technical support in a higher education environment
- Experience with Ghost, WAIK, or similar imaging technologies
- Experienced in troubleshooting user problems onsite and remotely within large federal government enterprise environments
- Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution. Prioritize and schedule ticket queue
6
Responsibilities For Desktop Support Specialist Equipment Systems Specialist Resume
- Proven track record for providing exceptional customer service
- Experience supporting mobile devices – Blackberry / IPhone / Droid
- Experience working with remote users in different time zones
- Experience with ITIL based systems such as ServiceNow or any other ticketing system
- Experience utilizing enterprise-level system management tools, such as SCCM
- Experience within a healthcare setting
7
Responsibilities For Associate Desktop Support Specialist Resume
- Experience working in higher education in a support capacity
- Experience troubleshooting Windows 7, Office 2010, Active Directory user administration and Print devices
- Experience supporting mobile OSes and devices (Android and iOS)
- Manage cases according to defined severities and case priorities to meet client's expectations
- Experience with Outlook, Remedy, Dameware and meeting Service Level Agreements
- Experience with marketing and promotion of events and services
- Experience with one or more types of graphics/desktop publishing software, such as: Acrobat, Photoshop, Illustrator, or equivalent
- Experience with technical writing and creation of IT documentation for both end users and for internal use of IT staff
8
Responsibilities For IT Helpdesk / Desktop Support Specialist Resume
- Experience with Windows, Apple desktop support, and Mobile Operating systems (IOS/Android)
- Experience working directly with students, faculty and staff
- Experience interfacing computers with instruments such as microscopes, plate-readers, scanners, etc
- Experience with networking configuration and concepts
- Hands on experience troubleshooting LAN / WAN / Wi-Fi issues, TCP/IP, DNS, SNMP, SMTP, FTP & Packet Capture
- Upport experience that includes the following
- Recognize and prioritize tasks arriving to dedicated queue
- Experience partnering with external vendors ex: Dell or Microsoft
- Experience partnering with Environmental Health and Safety (EHS)
9
Responsibilities For Executive Desktop Support Specialist Resume
- Experience supporting Windows 7 / 10 / macOS
- Experience with desktop hardware, software and imaging
- Extensive experience working with incident management systems such as Remedy
- Knowledge and experience in reporting metrics is highly desired
- Experience w/ Ethernet switches, routers and cabling infrastructure; AIX / UNIX / Linux knowledge helpful
- Good writing ability. Able to document all activity accurately and timely
10
Responsibilities For Technical Desktop Support Specialist Resume
- Demonstrated proficiency supporting Windows 7 and Windows 8 desktop/laptop PCs
- Experience supporting Mac OSX desktop/laptop systems
- Experience with setting up A/V equipment
- Related experience in desktop support and troubleshooting of Linux and Macintosh-based systems
- Experience supporting Apple iPads and iOS
- Experience working in a professional service environment
- Knowledge and experience working with Microsoft desktop/laptop systems, Windows 7, Windows 8 and Microsoft Office Suite 2010 or higher required
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