Developer Support Engineer Resume Sample
Muriel Beer
9864 Ulices Bridge,
Detroit,
MI
+1 (555) 343 6055
Work Experience
Developer Support Engineer
01/2017
-
PRESENT
Houston, TX
- Experience in software development on the web stack
- Programming experience in one or more of the following languages: Java, PHP, JavaScript, Objective-C, Ruby
- Be responsible for taking direct support cases from users of the GE’s Industrial Cloud PaaS & SaaS customers
- Drive projects that improve support-related processes and our customers’ technical support experience
- Relevant industry experience
- Experience with problem-solving approach and analytical skills
- Experience in software development or software consulting and support
Application Developer / Support Engineer
12/2012
-
07/2016
Phoenix, AZ
- Perform complex troubleshooting and development assistance to the DocuSign Developer Community
- Manage resolution of complex issues to include: escalation, system testing, strategy sessions and distribution of knowledge throughout the company
- Write sample code, technical articles, and tutorials on some of the basic to intermediate level uses cases using our SDKs
- Act as a Subject Matter Expert for Advanced DocuSign Features; such as our APIs, SDKs, DocuSign Connect, PowerForms, Templates, Embedding signing, DocuSign For Salesforce
- Act as the bridge between Support and Engineering/Professional Services/Product Management
- Perform troubleshooting sessions with developers on API integrations and DocuSign connectors
- Diagnose code samples from customers for advanced testing purposes to identify issues and document them completely prior to internal escalation
- Support large enterprise customers as they develop customized uses for the core DocuSign products and services
- Act as point of escalation for technical questions including internal and external department inquiries to facilitate the rapid deployment of customers’ applications
SDK Developer Support Engineer
02/2008
-
10/2012
Boston, MA
- Proactively test new feature releases, inclusive of complex areas of API and connectors to provide feedback for product improvement
- Create and present internal content for team education and training purposes
- Perform check of escalated issues found by internal team members prior to advancing through proper channels
- Participate in DocuSign and StackOverflow.com forums to support the growth of self-help within the DocuSign Developer Community
- Experience in senior technical customer support, with one year as a developer or 3+ years as a Software Engineer/Software Engineer in Test
- Advanced troubleshooting technical solutions with Internet technologies including XML (WSDL), SOAP, Publisher/Listener architecture, and software technologies including .NET
- Proficient in 1 or more coding languages including Python, Ruby, JavaScript, Obj-C, C#, PHP, NodeJS
- Working directly with customers debugging code
Education
University of Sioux Falls
2003 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Prior experience as a Software Developer or experience building and debugging web or mobile apps
- Customer Support Skills including communications, troubleshooting, and reproducing issues
- Critical thinking skills and excitement toward growing our support engineer organization
- Experience in providing technical customer support a strong preference
- Good written communication skills with a clear, conversational writing style
- Demonstrated problem-solving approach and analytical experience
- Identifying developer needs and cultivate a relationship with the developer to create a compelling experience for Workday Cloud Platform
How to write Developer Support Engineer Resume
Developer Support Engineer role is responsible for english, software, events, telecom, digital, design, java, security, database, integration.
To write great resume for developer support engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Developer Support Engineer Resume
The section contact information is important in your developer support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Developer Support Engineer Resume
The section work experience is an essential part of your developer support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous developer support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular developer support engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Developer Support Engineer resume experience can include:
- Strong Linux and Windows system administrative skills, web based applications development and HTTP
- Excellent oral and written English and Japanese communication skills
- Fluent written and verbal Chinese and English language skills
- Strong continuous improvement mindset, strong leadership impact
- Demonstrated experience with Knowledge Management &Call Center Management
- Effectively communicate problem solutions
Education on a Developer Support Engineer Resume
Make sure to make education a priority on your developer support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your developer support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Developer Support Engineer Resume
When listing skills on your developer support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical developer support engineer skills:
- Strong background and solid understanding of object-oriented concepts and
- Become experienced in our products, our developers and their needs by providing effective technical consultation
- Programming experience in one or more of the following: Java, JavaScript, Node.js, React, Ruby, Python, and REST
- Programming experience in one or more of the following languages: PHP, JavaScript, Java, Objective-C, C++/C#
- Handling high severity issues and troubleshooting experience
- Building web-based applications with a solid understanding of one
List of Typical Experience For a Developer Support Engineer Resume
1
Experience For Application Developer / Support Engineer Resume
- Design and build tools from the ground up to improve the support experience for our developers
- Software development experience
- Communication experience in English
- Professional software support experience; preferably in enterprise security software product companies
- Provide guidance and education about the SDK and other supported BAMTECH products and features, as well as corresponding documentation and support resources
- Knowledge of web services, SDKs, REST and SOAP APIs
2
Experience For Bluemix Developer Support Engineer Resume
- Provide high quality, scaled support for the Facebook, Instagram and Messenger Platforms
- Become an expert in our products, our developers, and their needs
- Manage technical and product issues and escalations
- Scale developer support with Sales and Partnership growth
- Engage with operations and product teams to build, drive, and improve our tools and processes
- Troubleshoot customer integrations, issues with Salesforce APIs, Apex, Visualforce and implementation of other Salesforce developer products
3
Experience For Software Developer / Support Engineer Resume
- Create knowledge base materials dedicated towards operational efficiency
- Develop and maintain a demonstrable mastery of supported BAMTECH products through study of documentation, source code, sample applications as well as collaboration with teammates
- Works independently in diagnosing and offer solutions for technical issues related to integration with supported BAMTECH products and features throughout application development life cycles; including analysis, development, testing, release, and production support
- Manage escalation of support engagements to internal BAMTECH resources when necessary including issue tracking and regular, proactive updates to relevant stakeholders
- Provide analysis of support engagements to facilitate constant improvement in the product, as well as in support processes
4
Experience For SDK Developer Support Engineer Resume
- Collaborates with the Dev Support Manager to develop and maintain runbooks to aid in future support engagements
- Be consistently and predictably available, monitoring all support channels and responding quickly to developer questions or issues that arise during SDK integration into partner products
- Event management: monitor network, server and web applications to ensure high availability
- Provide technical assistance and developer support as part of a global 24x7-support organization
- Monitor cases queue and assist agents with case queries
5
Experience For Developer / Support Engineer Resume
- Be subject matter expert for other agents
- Share knowledge and educate the agents with product updates and best practices
- Read and understand code and able to write code samples to reproduce customer issues
- Familiar with web protocols (HTTP, TLS, etc.)
- Participates as a member of project team of other software systems engineers and internal and outsourced development partners to develop reliable, cost effective and high quality
- Responsible for maintaining a high level of professionalism with clients at all times
6
Experience For Implementation Developer Support Engineer Resume
- Handles customer reported issues, product problems, service questions and general client concerns
- Creates troubleshoot playbook for the product assigned
- Participates on-call rotation and drives postmortem for production outages
- Automates manual support process and improve overall efficiency
- Empower AWS customers who use AWS SDKs such as (but not limited to): Java, .Net, Node.js, PHP, Python, Ruby, Go, and C++, the AWS CLI and the AWS Tools for Windows PowerShell
- Publish technical articles and sample code to demonstrate proper uses of eBay APIs
- Ensure timely communication and driving technical issues towards closure
- Act as customer’s advocate and represent customer needs to the product development teams
7
Experience For Developer Support Engineer Resume
- Raise feature requests on behalf of customers’ use cases
- Write tools/scripts to help the team
- Write tutorials, how-to videos, and other technical articles for the AWS software development community
- Work with leadership on process improvements and strategic initiatives
- Ideally, a background in some of the languages we frequently interact with: PHP, Ruby, JavaScript, Node.js, Python, Java, C#
- Meet or exceed eBay's support SLAs and strive to continuously improve team and individual performance
- Coordinate and perform updates to documentation to coincide with SDK releases and new or updated features
8
Experience For Application Developer / Support Engineer Resume
- Create the development of tutorials for integrating the BAMTECH SDK into client applications including platform specific code samples and snippets and sample applications
- Knowledge or experience with DocuSign competitor products desirable
- Experience in web or mobile application development
- Experience with mobile development-iOS or Android
- Experience in a relevant technical position
- Participate in a collaborative process, including the review and editing of documentation written by peers
- General concepts around API documentation, implementation and supporting customers using these
- Proficiency in developer supporting tools such as various VCS (SVN, Git, CVS etc.) is advantageous
- Understand new and popular programming languages as more developers use them to create DocuSign integrations
9
Experience For Bluemix Developer Support Engineer Resume
- Ensure consistency in style and presentation of documentation
- Self-starter – takes ownership of the technical relationship with the Chinese & Asian developers and works proactively to set up systems to smooth the road from eval to license
- Experience in a technical development role using UE 4
- Salesforce Administrator Certification and Salesforce Development Certification
- Troubleshoot and triage complex, code-related technical issues
10
Experience For Software Developer / Support Engineer Resume
- Troubleshoot DocuSign API - REST and SOAP
- Own the engagement with developers to resolve technical issues that are not covered by documentation or 1st tier support
- Become the technical support expert for our Developer Platform
- Respond to developers' technical support requests and feature-related questions
- Participate in developer forums to support the growth of self-help within the Workday Developer Community
List of Typical Skills For a Developer Support Engineer Resume
1
Skills For Application Developer / Support Engineer Resume
- Experience supporting developers building applications across a range of languages and products
- Experience working on production environments & client facing
- Any of the coding languages work. The team is short in the Python skill set so prefers to see
- Hands-on experience with web services/APIs and related technologies, including: HTTP, REST, SOAP, XML, JavaScript, JSON, XML, and OAuth
- Experience working in ecommerce-based, dynamic, fast paced, result oriented organizations
- Either solid understanding of Internet technologies (firewalls, web servers,
- Solid understanding of REST and SOAP web-based services
2
Skills For Bluemix Developer Support Engineer Resume
- Experience working in the electronic and digital signatures market
- Experience with providing customer service, preferably in a technical environment
- Experience using Salesforce.com and Salesforce Apex
- Experience using GitHub to host code samples
- Background in technical training and content creation a strong preference
- Experience fully as Developer Engineer or a combination of Networking and Development
- Proven ability to promptly and tactfully answer support related email, phone calls, and other electronic communications
- Strong ability to learn new technologies quickly, and ability to discuss concepts with software engineers as well as less technical customers
3
Skills For Software Developer / Support Engineer Resume
- Some work experience in a software development role or some completed accredited college classes in software development
- Providing high quality technical support for the documentation tools that the technical writers use for authoring, creating and delivering content
- Understanding of networking fundamentals and protocols and familiarity with wireless networking
- Investigating, troubleshooting, and resolving issues reported by the writers
- Understanding of Internet application technologies including HTML, XML, and Internet application architectures based upon Java technology
- Understanding of distributed systems, SAAS, cloud computing
- Developing Troubleshooting tools to monitor services and to analyze tool output like logs
- Interacting with and supporting an organization of over 300+ product technical writers
- Programming abilities in one or more of the following languages: PHP, JavaScript, Java, Objective-C, C++/C#
4
Skills For SDK Developer Support Engineer Resume
- Programming abilities in one or more of the following languages: Java, PHP, Objective-C, Python and Ruby
- Contributing to the definition and evolution of Workday Cloud methodologies, standards and best practices for support and product delivery
- Understanding of Relational Databases (Postgres)
- Developing Conversion tools and utilities to convert content into DITA xml
- Working with a team of software developers and information architects
- Assisting in the creation of support documentation on the Unreal Developer Network website, as well as specialized support documentation, videos, and samples
- Aptitude for solving challenging problems by combining input from a broad range of engineers and forming your own solution
- SQL, database modeling, and using DBMS (such as MySQL, IBM D2, or Oracle)
5
Skills For Developer / Support Engineer Resume
- Facilitate documentation through peer review, editing, and publishing
- Writing and debugging Apex and Visualforce. DEV 401 and/or 501
- Software development or scripting in at least one of the following languages: Java, JavaScript (Browser or Node.js), Python, .Net, C++
- Provide support to customers using Cloud Platform products, solutions and APIs including App Engine, Big Query and Cloud Storage
- Incident management, problem management and change management: change requests and incident ticket handling for the remaining infrastructure teams
6
Skills For Implementation Developer Support Engineer Resume
- Proficient in at least one of the following programming languages: Java, Python, PHP or Go
- Passion about customer success and about doing what it takes to resolve customer issues
- Document features of the BAMTECH SDK for application developers; including classes, methods, use cases, sample code, sequence diagrams, UML, etc
- Use our platform APIs and understand problems and troubleshooting steps developers encounter
- Engage with product and engineering teams and provide data (qualitative and quantitative) to drive product improvements
7
Skills For Developer Support Engineer Resume
- Create processes, tools, communication channels, and communities enabling Developer Platform to scale
- Monitor and answer on different support channels: ticketing system, public forums, online chat, social networks and more
- Write sample code, technical articles, and reference applications on some of the basic to intermediate level uses cases using our SDKs and platform
- Write clear and accurate technical documentation covering complex concepts
- Knowledge of REST APIs, JSON, XML, UML, and scripting languages
- Proficient in JavaScript or similar programming languages
8
Skills For Application Developer / Support Engineer Resume
- Thorough understanding of software development lifecycles, from discovery to QA to Production
- Computer Science fundamentals in data structures, algorithm design, and problem-solving
- Familiarity with several programming languages
- Perform troubleshooting sessions with developers on API integrations and Adobe connectors
- General Rest API, JSON, XML, Python and other scripting language knowledge
- Familiar with AWS and general networking knowledge
9
Skills For Bluemix Developer Support Engineer Resume
- Build your understanding across a variety of internal tools & software for Facebook Platform at a deep level
- Fluency in English and one of the following languages - French, German, or Spanish
- Maintain a high level of professionalism in the face of sometimes challenging situations
- Incident management, problem management: open, update and close trouble tickets with detailed information relating to trouble reported
- Knowledge management: develop and maintain a working knowledge of a wide range of applications and systems
- Familiar with cloud computing
10
Skills For Software Developer / Support Engineer Resume
- Collaborate with Dev Ops, Dev and QA to support, automate and streamline processes
- Coordinate releases across multiple interconnected and disperse applications
- Create system support documents and ops processes
- One or more of: PHP, Python, Ruby, Perl, .NET, Java, ASP, or Objective C
- Proactive attitude and a passion get the job done well
- Work with BAMTECH SDK platform developers and product owners to understand integration flows and intended usage of the SDK
List of Typical Responsibilities For a Developer Support Engineer Resume
1
Responsibilities For Application Developer / Support Engineer Resume
- Experience with Open Source development communities
- Experience in a relevant technical position
- Experience in software development
- Experience and knowledge of the Vocollect voice solution
- Knowledge of electronic and digital signatures
2
Responsibilities For Bluemix Developer Support Engineer Resume
- Proficient with terminal, NPM, IDEs, GitHub and other software development tools
- Proficient with JIRA, Confluence, and other project management tools
- Software development or scripting in at least one of the following languages: Java, C#, JavaScript (Browser or Node.js, Python, Ruby, PHP, Go, C++, Bash, PowerShell
- Familiarity and development experience with AWS and web services
- Thrive and succeed in a hyper-growth environment where priorities shift quickly
- Application Servers (JBoss, WildFly)
3
Responsibilities For Software Developer / Support Engineer Resume
- Empathy for developers and their development/learning process: We’re like customer service for programmers; we usually hear from them only when there’s a problem
- Knowledge of relational database management systems (Microsoft SQL Server 2005 / 2008 / 2012 and Oracle 10g / 11g) and structured query language (SQL)
- Act as a Subject Matter Expert for Advanced Adobe Sign Features; such as our APIs, SDKs and Integrations such as Salesforce and the Microsoft suite (Dynamics, SharePoint etc.)
- Good technical strengths in API
- Support large enterprise customers as they develop customized uses for the core Adobe products and services
- Remain professional and courteous with clients at all time
- Assisting in the creation of support documentation on the Unreal Developer Network website, as well as specialized support documentation, videos, and samples for the European market
4
Responsibilities For SDK Developer Support Engineer Resume
- Assisting with Unreal Engine license efforts including but not limited to live Unreal Engine demonstrations, arranging evaluations, providing pre- and post-license technical support, evangelizing Unreal Engine at tradeshows
- Assisting in the creation of support documentation on the Unreal Developer Network website, as well as specialized support documentation, videos, and samples for the U.S. market
- Assisting with Unreal Engine license efforts including but not limited to live Unreal Engine demonstrations, arranging evaluations, providing pre- and post-license technical support, and evangelizing Unreal Engine at events
- Assist in the creation of support documentation on the Unreal Developer Network website, as well as specialized support documentation, videos, and samples for the Greater China & SE Asia market
- Notes from manager
- Raise bug reports
- Level-appropriate experience with: o Servers/computer hardware and software o DNS, including diagnostics with Windows tools o Networks and common protocols o IIS o Microsoft Windows Server and its appliances o Proficiency in .NET o Demonstrable proficiency in writing code in one or more of the following languages: + Powershell + .NET API + Windows DSC framework + C# or equivalent (Java, C++, …)
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