Support Developer Resume Sample
Jonathon Christiansen
32640 Konopelski Common,
Houston,
TX
+1 (555) 368 2191
Work Experience
Senior Production Support Developer
10/2017
-
PRESENT
Chicago, IL
- Act as subject matter expert (SME) in assigned business and technical domains with an excellent understanding of business and system processes, inter-relationship/dependencies/interactions amongsystem components and how things work end to end
- Develop and maintain vision for the web/mobile platform, coordinating with product and engineering teams
- Knowledge of web architecture & experience working on projects related to responsive web applications
- Scope out and develop new features and enhancements with a previously built and supported application to meet our clients ongoing needs
- Prioritize and manage ticket escalation, meeting the required deadlines for ticket response and resolution
- Investigate and triage incidents according to a defined incident management process
- Oversee all aspects of a production environment to ensure key metrics and Service Level Agreements (SLA’s) are being adhered to
Support Developer
05/2011
-
05/2017
Chicago, IL
- Good problem analysis
- Peport development + data acquisition,
- Technical documentation, and
- Adherence to support team processes
- Need to work Australian Business Hours (2hrs ahead of PH timezone)
- Work closely with business stakeholders to develop excellent understanding of business needs; collaborate with architects and development teams to come up with technical solutions that is aligned with Macy’s reference architecture, technology roadmap, software development best practices, patterns and standards
- Devise client workarounds/temporary solutions as necessary
Junior Support Developer
07/2004
-
11/2010
Boston, MA
- Produce technical reports, provide training and give presentations to both technical and non-technical audiences
- Propose, plan and manage complex technical solutions, including the setting of milestones, scheduling resources, monitoring progress against an agreed project timeline, and flexibility in working to achieve target deadlines
- Excellent skills in computational science and simulation methods, with specific experience of calculations in a given scientific discipline
- Experience in the design development and programming of new methods in a specific field of computational science and engineering
- Research experience using software development, and associated publication record
- Technical support of data sources and data models
- Working with data, and Cognos cubes
- Contribute to and facilitate team based culture
Education
DePauw University
1999 - 2004
Bachelor's Degree in Computer Science
Professional Skills
- Foundational skills in Object Oriented Programming and database skills
- A strong customer-centric focus and excellent customer facing skills
- Strong experience with server-side web scripting skills in ASP.NET, ASP Classic, CF, or similar
- Proven strong customer service and teaming skills
- Strong problem-solving, analysis, technical aptitude, testing, and customer service skills
- Proven track record of effectively delivering results in a fast paced, flexible environment while managing multiple priorities
- Strong analytical, trouble-shooting and detail-oriented skills
How to write Support Developer Resume
Support Developer role is responsible for design, customer, software, mainframe, training, integration, database, security, coding, architecture.
To write great resume for support developer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Support Developer Resume
The section contact information is important in your support developer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Support Developer Resume
The section work experience is an essential part of your support developer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous support developer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular support developer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Support Developer resume experience can include:
- Understanding of design and skills relating to the user experience
- Experience in embedded software development or 3-5 years experience in diagnosing and troubleshooting operating system software
- Communicate effectively in a collaborative, complex and high performing team environment
- Previous experience in a technical support role is essential, with a strong and unrelenting dedication to customer success
- The desire to increase knowledge and skills when circumstances call for additional learning
- Scripting experience with any language; Shell scripting, Python, Ruby, etc. – P
Education on a Support Developer Resume
Make sure to make education a priority on your support developer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your support developer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Support Developer Resume
When listing skills on your support developer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical support developer skills:
- Strong computer programming skills: VB, VB.Net, C
- Solid multi-tasking skills
- Excellent skills with ETL tools, primarily Informatica
- Excellent communication skills with the ability to work independently and within a team
- Demonstrated experience collaborating with cross functional teams (including IT, hardware, software, and firmware engineers)
- Effectively communicate technical issues and recommend solutions to all levels of business, sometimes during high-stress situations
List of Typical Experience For a Support Developer Resume
1
Experience For Production Support Developer Resume
- Proven work experience as a Mobile developer
- Advanced level SQL skills to aggregate, filter and analyze large data sets
- Strong understanding of Internet protocols and security, basic hardware, and connectivity
- Experience with continuous integration and deployment automation tools such as Jenkins/Bamboo - R
- Recent work experience in PL/SQL, Oracle databases
- Monitor production issue queue on a rotation basis and work with business teams to prioritize, analyze and manage them to closure
- Relevant tertiary qualification and/or professional experience in software development, systems analysis, design and architecture
- Experience with relational database technology (SQL Server, Oracle, or DB2)
- Experience with JavaScript (ex. React.js, Node.js)
2
Experience For Systems Support / Developer Analyst Resume
- Experience with database objects in relational databases (ex. MS SQL, Oracle) or non-relational databases (ex. MongoDB)
- Experience with HTTP and REST architecture
- Heavy experience with relational database technology (SQL Server, Oracle, or DB2)
- Experience in a support role
- Development Experience with SQL Server and SQL syntax
- Development Experience with .Net, Java or similar within the context of enterprise web applications
- Experience with Argo Data Systems (Fusion / Wizard), Microsoft Dynamic and Unified Service Desk
3
Experience For Mobile Production Support Developer Resume
- Proven ability to troubleshoot, triage and debug complex system issues, both functional and performance related
- Hands-on experience in Core Java ( Java 7 & 8 )
- In-depth experience of infrastructure components (such as Linux, VMware)
- Sql experience important
- Able to debug code written by other people; including understanding the business logic implemented and ensuring the code is optimized
- Knowledge of web development and consuming/creating APIs
- Proficiency in supporting internally developed and vendor software
- A team player with a “can do” attitude when handling complex situations
4
Experience For Senior Production Support Developer Resume
- Ability and desire to thrive in a proactive, high pressure, customer-facing environment
- Develop updates to code, data scripts, or configurations to resolve defects and enhancement requests
- Plan and write detailed Use Case scenarios
- Document and provide feedback and enhancement requests from clients to Product Management
- Accept escalated cases from Technical Support Representative and Technical Support Engineer level team members
- Consult with clients to define, recommend, and document appropriate product and solution requirements
- Route or deescalate casework or issues as necessary to other support representatives
- Codify frequent issues into documented or scripted processes
- Create knowledgebase articles, technical notes and how-to documents
5
Experience For SW Support Developer Resume
- Software changes for process efficiency improvements and process controls changes
- Any other ‘reasonable’ activity
- Coordinate with offshore support teams for issue resolution
- Willingness to learn and pickup new technologies
- Work independently on support and issue resolution
- Familiarity with version control systems (SVN, Git) and build tools (Ant, Maven, Gradle)
- Be the team’s representative on production calls for the application development team to track, manage, trouble-shoot and fix production issues both short term and long term
- Perform root cause analysis and identify long-term resolution to prevent reoccurrence. --Identify improvements in logging, monitoring, and support documentation and tools to improve the team’s capability to identify cause and expedite recovery
- Position requires frequent participation in an on-call rotation with 24/7 support responsibilities
6
Experience For Integration Support Developer Resume
- Tests, debugs, documents, maintains, and modifies computer programs of moderate complexity, significance, and risk
- Support the entire application life-cycle (concept, design, test, release and support)
- Set up and configure the production system
- Daily monitor and support for the production system
- Develop work for automation of operational tasks
- Support system patch or version upgrades
- Debug and troubleshoot production issues
7
Experience For Systems Support Developer / Analyst Resume
- Demonstrable portfolio of released applications on the App store or the Android market
- Developers who see their career in support and are not completely focussed on technology
- Has to understand the high-level but also not be distracted by it – to get to the detail of the issue and to move it on with excellent documentation and summary
- They could potentially double up as support consultants if they are adept at dealing directly with the client and understanding their needs – good to have, but not essential
- Be the Subject Matter Expert within the team to provide technical mentoring to the team
- Be the representation on production calls or the application development team to track, manage, trouble-shoot and fix production issues bout short-term and long-term Manage long range business planning process
- Monitor the existing platforms and ensure they are available to support the business
- In a lead software development or support role (includes training, guidance, technical standards development and enforcement, project delivery responsibilities)
- Strong customer orientation, communication and attention to detail
8
Experience For IT IMS Support / Developer Resume
- Participate in on-call rotations to provide off-hours software development and system support as needed (tier 3)
- Professional relational database development (Microsoft SQL Server), basic web technologies (HTML, XML, CSS)
- Interact with a wide range of global AF staff concentrated mainly in Bangalore and Christchurch, but also in the USA, Philippines and UK
- Handle pressure-filled situations across multiple clients, understanding any financial impact on a client and managing client needs and timelines against all other priorities
- Adhere to development processes, work instructions and standards
- Good experience in C# and debugging techniques, understanding Object Oriented development, and making use of related technologies such as SVN Source Control and ReSharper
- Experience with relational databases Microsoft SQL Server and Oracle
- Maintain a focus on excellence at all times
9
Experience For SQL Support Developer Resume
- Analysis of data to discover root cause of errors and escalate where necessary
- Contribute to recommendations and design improvements
- Assist in the implementation of software improvements
- Collaborate with the wider R&D team and contribute to US based design and code reviews
- Maintain knowledge management system content to assist continual service improvement process in relation to problem and incident management
- Provide user and technical support (L1 and L2) for our Enterprise Data Toolkit. This includes our data governance (Collibra) and Data Quality management (Informatica Data Quality and HP App Lifecycle Management) tooling
- To deliver small changes and enhancements to the platform through developing scripts or configuring the tools
10
Experience For Level Support Developer Resume
- Build the knowledgebase and internal documentation to provide users with a self service capability
- Ensure ITIL best practice across Change, Incident and Problem Management
- Work with the project teams to continuously improve the platform
- Work with consumers to troubleshoot and resolve their issues
- Manage the deployment of code into the production environment
- Provide assistance to onboard consumers onto the platform
List of Typical Skills For a Support Developer Resume
1
Skills For Production Support Developer Resume
- Strong problem-solving skills and orientation
- Strong experience with SQL databases and database management practices
- Deep knowledge of IOS and Android native development skills
- Experience reading, understanding and contributing to business and technical documents
- Proven ability in developing large scientific application codes (serial and parallel) using appropriate programming environments and languages such as
- Experience delivering mission critical services or services operating in a 24x7 environment
- UI Layer Debugging skill using Browser Plugins such as FireBug, Developer Tools, Chrome Tools
2
Skills For Systems Support / Developer Analyst Resume
- Experience implementing or supporting technology solutions
- Experience working with programming language in the .NET framework (VB, ASP)
- Experience supporting or creating applications and features in an object oriented environment (ex. C#, .NET, Java)
- Capable problem solver that follows rigorous logic to bring effective solutions to complex customer problems including technical and business process
- Test applications fully prior to deployment to staging
- Experience working in secure environments
- Hands-on experience working with large scale production environments with minimal downtime
3
Skills For Mobile Production Support Developer Resume
- Experience using SAS products such as Base SAS, SAS Macros, Enterprise Guide and Data Integration studio
- To conduct data cleansing exercises to ensure effective data integration between systems
- Experience with Unix/Linux, especially in scripting on these platforms
- Experience working with telecom data is an asset
- Knowledge of financial markets or a strong desire to learn Interest and ability to learn other coding languages as required
4
Skills For Senior Production Support Developer Resume
- Experience with AppDynamics and HP Openview or other performance monitoring tools
- A variety of widely-used academic languages, including Fortran and C, with knowledge and experience of C++, Python, Java, Perl etc
- Experience with linux or unix, basic knowledge of Unix scripting, markup languages (XML, HTML)
- Strong in Computer Science fundamentals and core areas like problem solving, data structures, algorithms and complexity analysis
- Demonstrated creativity solving technology problems
- Experience with distributed, real-time systems, platform infrastructure design and implementation
5
Skills For SW Support Developer Resume
- Demonstrated ability to troubleshoot complex system and application issues
- An aptitude for excellent customer service with a focus on total quality management
- Has strong sense of ownership and drive
- Able to prioritize, multitask and execute tasks in a high pressure environment
- Developer with 4-6 years of experience required
- ETL experience
- Experience with data visualization tools such as Tableau or Microstrategy is an asset
- Experience with mobile app development and APIs / Web Services
- Full life cycle development J2EE project and development experience
6
Skills For Integration Support Developer Resume
- Teamwork - demonstrated ability to maintain cohesive relationships and negotiate with various teams to complete delivery work
- Working knowledge of ITIL v3 including incident, problem and change management
- Understanding and appreciation of SQL – Including stored procedures, ideally in MS SQL Server and Postgres
- Using parallel code development environment tools (e.g. Intel Tracing Tools, DDT, OPT, TotalView, TAU, Scalasca etc.)
- Work on maintaining and optimizing transaction processing, reporting and analytical infrastructure
- Need to be confident working in Unix environment and capable of Unix Shell scripting
- Developing and optimizing queries on Teradata
7
Skills For Systems Support Developer / Analyst Resume
- Responsibility for ongoing learning of the AF application and business processes of key clients
- Provide support, training and assistance to others including peer reviews
- Log detailed defect records for Software and Firmware engineering, including step-by-step instructions to recreate the fault
- Use the common bank-wide tools to automate monitoring, alerting and service management
- Identify and document impact to existing systems using workflow diagrams, use cases, functional diagrams and other diagrams as appropriate
- Ensure that recovery procedures and processing are in place
- Other programming languages e.g. C, C++ or C#
8
Skills For IT IMS Support / Developer Resume
- Has a canny ability to diagnose difficult functional and performance systems issues (working with Tier1 and Tier2 support)
- Recognizes the importance of getting things done and done well
- Using SAS products with emphasis on Base SAS, SAS Macros, Enterprise Guide or Data Integration studio
- Use well established techniques and tools in solving problems
- Team development practices including CI, CD, Code Reviews
9
Skills For SQL Support Developer Resume
- Identify repeatable processes for troubleshooting specific issues
- The role requires a mix of working knowledge of databases and linux
- Work on supporting applications against Oracle databases
- Work on providing RCA, fixes and improvements to reduce support time
- Work on analyzing data flow and exchange between OLTP systems and backend applications
- The role includes interacting with production support, developers and DBAs for resolution of data and application issues
- In-depth knowledge of at least one programming language
- A developer who has an inquisitive mind and wants to understand all the moving parts
- Be a valuable member of a team focused toward delivering high-quality development support to our customers and sales staff
10
Skills For Level Support Developer Resume
- Translate product requirements and develop software architectures and designs to bring them to life
- Professional front end, web, or mobile software developing with C#, .Net, MVC, JavaScript Framework
- Act as local subject matter expert for the Sensus portfolio of smart metering head end systems and radio access network infrastructure
- Liaise with Arqiva Network Management Centre to aid timely resolution of service impacting problems
- Assist in the review of engineering practices and recommend improvements where appropriate
List of Typical Responsibilities For a Support Developer Resume
1
Responsibilities For Production Support Developer Resume
- Experience of software development techniques and tools e.g. git, RCS, CVS
- Proactively reviews planned implementations and identifies potential integration or problem areas that need to be monitored
- Reactively reviews unfamiliar code to narrow down problems under time pressures and proposes and implements fixes
- Can quickly grasp overall system designs and flows to understand the scope of issues and narrow down areas of potential impact
- Proactively and reactively identifies, defines, and adds monitoring, tracing capability, metric collection, and reporting to systems to help uncover production issues
- Looks for and participates in process improvement opportunities
2
Responsibilities For Systems Support / Developer Analyst Resume
- Develop applications and processes that improve production performance and/or automate manual tasks
- Customer solution focused and methodical, careful attention to detail
- Ensure communication with Ubisoft’s external partners for EDI related matters
- Experience of the full software development lifecycle – user stories/use cases, test driven development, agile or iterative delivery methodologies (e.g. Scrum/Kanban)
- Extensive knowledge of PHP & Javascript, as well as experience in .Net & VBA
- MPI, OpenMP and associated methodology
- Experience of providing support to end users as part of a technical service delivery team - for example responding to support calls from existing users, helping to promote the use of the applications through preparation of publicity material, activities at conferences, workshops etc
- Familiarity with big data technologies such as Hadoop is an asset
- Knowledge of automated systems design and development processes and standards
3
Responsibilities For Mobile Production Support Developer Resume
- Analyze and recommend development strategies, process improvements and standards
- Experience with one or more of the following technologies: Front-end development frameworks (Angular 4, React), Cloud services (Microsoft Azure), Message queue-based designs/implementations, Git code repositories, Reporting services (Power BI, Kibana), FIX protocol
- Knowledge of server side configuration and deployment (IIS, TeamCity, Octopus)
- Travel to partner premises
- Active SC Clearance or eligibility to obtain SC Clearance
4
Responsibilities For Senior Production Support Developer Resume
- Development in C#/.NET/SQL/VB.Net
- Assess, develop, tune and support a broad base of software packages and applications that reflects the requirements of researchers, focused on the High End Computing (HEC) cluster. Provide application development tools and associated performance optimisation technology
- In collaboration with ARCCA and Supercomputing Wales (SCW) staff, foster the engagement of less-traditional High Performance Computing (HPC) researchers, by providing support around data mining solutions and web-based interfaces, thereby lowering the entry barrier to using HPC systems
- Ensure complementarities between the ARCCA and SCW services and support, as well as those of the GW4 partnership Tier-2 Regional HPC centre
- Identify and clearly document issues and recommend and/or implement best resolution
5
Responsibilities For SW Support Developer Resume
- Design and implement software applications and analytics tools for our Tech Support organization
- Is passionate about applications, analytics, storage and distributed systems
- Software/hardware support, involvement on the escalation of complex issues and working with Quality Control/Engineering to drive problem resolution, new hire mentoring, phone support on as needed basis, and IOU support
- Significant experience using ETL tools such as SAS Data Integration Studio, DataStage or Informatica to transform large data sets across relational database platforms-
- Work closely with business stakeholders to translate requirements into efficient code
- Compliance with company and department policies including but not limited to accurate, timely and complete data tracking in ELM Solutions' system(s) of record, adherence to IT information security and HR policies
6
Responsibilities For Integration Support Developer Resume
- SQL, PL/SQL, Pro C / C / C++
- Development experience with some or all of the following technologies: C#/.NET, Active Server Pages (ASP).NET, Windows Presentation Foundation (WPF), Structured Query Language (SQL) Server, Java, SharePoint and Web Technologies (Extensible
- Markup Language (XML)/JavaScript/ Asynchronous Javascript And Xml (AJAX))
- Design, program and test application software
- Execute assigned project tasks within established schedule
- Develop systems to meet the requirement specifications
7
Responsibilities For Systems Support Developer / Analyst Resume
- Document procedures and operation methods
- Train and prepares instructional material for operations and users
- Work closely with the DBA to define an environment and implement the application
- Demonstrable support / escalation management
- Redis or similar NoSQL technologies
- JMS / Message Broker (esp. Apache ActiveMQ )
- Monitor the market to gain knowledge and understanding of current and emerging technologies. Identifies new and emerging hardware and software technologies and products based on own area of expertise, assesses their relevance and potential value to the organisation, contributes to briefings of staff and management. Participate in external activities related to own specialism
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