Digital Operations Resume Sample
Amanda Oberbrunner
332 Greenholt Haven,
Chicago,
IL
+1 (555) 945 7553
Work Experience
Digital Operations Manager
08/2016
-
PRESENT
Boston, MA
- Working experience in project management preferably in marketing, creative or digital
- Position requires a combination of operational strategy, financial acumen, integrated production management (photo, digital, 3D rendering), digital workflow expertise and team leadership and talent development experience
- Grow, motivate and lead teams is essential
- Strong interpersonal and communication skills (written and oral) with the ability to work effectively with a wide range of constituencies in a diverse community
- Knowledge of management principles and practices including budgeting, cost estimating, and
- Fiscal management principles and procedures
- Work in fast-paced team environment and flexibility to accommodate demanding projects schedules
- Heavy Internet user, both personally and professionally
- Support and manage quality assurance for overall online experience
Digital Operations Analyst
09/2011
-
04/2016
Philadelphia, PA
- Develop account strategies to increase revenues, and manage the portfolio of dealerships to maximize growth across all digital products and programs
- Resolve customer service issues related to any digital product or program
- Develop and maintain consistent contact schedule with assigned dealers
- Manage all activity tracking and account information in the SMART system
- Communicate to management as needed on dealership activity challenges
- Develop and drive digital solutions and strategies for special projects, including technical scoping, identifying resources and risks, and building contingencies
- Organize and lead meetings with cross-functional teams and central teams and act as a thought-partner to evaluate and consult on new ideas and feasibility
- Develop and manage project plans, timelines, documentation, and roadmaps. Hindsight with project team to ensure best practices are maintained
Internship Digital Operations
02/2007
-
05/2011
Phoenix, AZ
- Support the development of best practices and continuous improvement with regards to managing the day-to-day operations of risk associated responsibilities such as Issue Management, Business Continuity Planning, Disaster Recovery, Information Security, Vendor Management and Application Management
- Collaborate with Account Management, OEM and vendor business partners on diagnosis, analysis, and action plans to improve dealership performance
- Create implementation plans, present findings and work with dealership management to gain support, change behavior and drive results
- Quickly build relationships at all levels of the dealership in order to implement change
- Execute follow-up process to support dealership action plans and sustain behavior change
- Communicate analyses and strategic plans based on diagnosis and findings – deliver to the Account Management, OEM and vendor business partners the dealership actions, challenges and opportunities
- Manage portfolio to meet key KPIs across all digital products and programs
Education
University of North Carolina at Asheville
2002 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Setting digital priorities, based on the country priorities, in line with the CEEMEA Area priorities
- Excellent coaching and team-building skills
- Strong analytical and financial skills are required for high level accurate analysis and reporting of results
- Strong communication skills, able to present clear and concise information in order to focus and drive others to deliver improvements to platform
- Strong analytical skills and data acumen
- 7) Excellent-time management/organizational skills
- 8) Excellent oral and written communication skills
How to write Digital Operations Resume
Digital Operations role is responsible for negotiation, organization, analytical, articulate, activities, general, basic, digital, reporting, architecture.
To write great resume for digital operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Digital Operations Resume
The section contact information is important in your digital operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Digital Operations Resume
The section work experience is an essential part of your digital operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous digital operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular digital operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Digital Operations resume experience can include:
- Proven excellent written and verbal communication skills, and the ability to interact with a variety of customers, partners and stakeholders
- Strong negotiation and prioritization skills
- Strong verbal, analytical and written communication skills in English
- Communicate effectively with e-commerce development teams, business partners, and IT partners to prioritize, mitigate, resolve and report on root-cause issues
- Influence cross-functional partners (e.g. Technology) without authority; strong persuasive communication skills
- Excellent verbal and written communication, and client/stakeholder management skills
Education on a Digital Operations Resume
Make sure to make education a priority on your digital operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your digital operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Digital Operations Resume
When listing skills on your digital operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical digital operations skills:
- Excellent prioritization skills: able to work on multiple projects, reprioritize as needed and consistently deliver on time
- Influences effectively without direct authority, balancing between competing priorities while remaining flexible and creative
- Effective written and verbal communications skills that are adaptable to suit the audience; comfortable attending internal and external meetings
- Function effectively in a team environment and develop good working relationships with colleagues
- Highly organized, extremely detail-oriented, and able to effectively prioritize workload in a fast-paced, deadline-driven environment
- Excellent verbal and written communication skills, able to confidently present to executives and articulate complex technical concepts in business language
List of Typical Experience For a Digital Operations Resume
1
Experience For Digital Operations Manager Resume
- Prior experience as a Project Manager
- Professional communication and interpersonal skills with the ability to influence, persuade and convince others
- Experience in managing issues, conflicts, risks and deliver excellent end to end solutions
- Setting priorities and managing the workflow/delegating assignments to the team
- Experience with successfully managing projects by collaborating with resources and partners across brand, marketing, design, development and UX
- Knowledge of HTML and experience with content management, video publishing and ad trafficking systems
2
Experience For Digital Operations Specialist Resume
- Experience with designing and executing an A/B test
- Use SQL queries to read and validate data in reporting event tracking tables
- Demonstrable history of building strong relationships with multiple internal and external partners across varying disciplines
- Experience in managing highly complex processes, involving multiple teams in different geographies
- Manage the development of custom web and app experiences for our marquee programming and high-value sponsorship opportunities
- Strong understanding of industry best practices to research trends, analysis, and insights
- Experience working in a digital space and across digital platforms (websites, apps, mobile, etc.)
- Strong writer and editor, with knowledge of marketing best practices
3
Experience For Digital Operations Analyst Resume
- Experience with QA testing websites
- Hands-on experience with with email marketing systems such as Marketo
- Continually assess business processes for effectiveness and improvement. Work with Senior Manager to drive and implement change
- Drive customer experience on digital
- Proactively ensuring that all support content is accurate and effective in helping to meet our core objective of call-in rate reduction
- Build and leverage solidworking relationships with business stakeholders to ensure execution strategyis aligned across all channels and deadlines are met
- Understandvalue, complexity, and timelines to make decisions about priorities
4
Experience For Manager, Digital Operations Resume
- Experience with multiple platforms, integration, and overall solution architecture/technology stack design
- Multi-task, prioritize, and exhibit sense of urgency to meet brand deadlines
- Excellent knowledge in responsive design and mobile web development
- Excellent knowledge of website search solutions
- Excellent knowledge of web analytics
5
Experience For Manager Digital Operations Resume
- Possess strong business acumen and sound judgement – able to identify, analyze and propose solutions
- Strong abilities in WordPress, Salesforce products, FormAssembly, and other technology to meet needs internally and externally
- Experience with performance campaign tactics
- Demonstrates initiative; anticipates needs of business and responds accordingly. Self-starter
- Highly motivated associate with demonstrated personal initiative
6
Experience For Director, Digital Operations Resume
- Improve effectiveness and efficiency of digital operations processes and procedures
- Strong ability to analyze data, develop meaningful action plans, and clearly communicate to management team required
- Ecommerce or Retail experience
- Proven ability to collaborate across teams within an organization
- Experience of infrastructure needed to support modern web technology, ef Azure
- Knowledge and experience of operational tools that help monitor platform and application performance
- Experience in Adobe InDesign, Illustrator and Photoshop
- Three to five years of digital news direction/development experience
- Self-starter with proven ability to deliver meaningful results against measurable goals
7
Experience For Director Digital Operations Resume
- 4) Experience in program/project management
- Leader with 15 + years of demonstrated progressive accomplishment in the following areas
- General management acumen and experience and knowledge of business models and corporate strategy
- Experience in an ecommerce or retail environment
- Experience in Technical Support environment
8
Experience For Digital Operations Engineer Resume
- Upholding Ralph Lauren’s brand aesthetic by matching styling to brand guidelines
- Managing data centre, cloud infra, setting up of CDN and network infrastructure to support public facing websites, applications and services
- Understanding of email marketing and content marketing strategy
- Landing page creation and ad trafficking
- Working as a key enabler for the execution, measurement and optimisation of digital marketing campaigns around the world
- Tracking and reporting on results with partners
9
Experience For SEM Digital Operations Manager Resume
- Willing to embrace “ahead of the curve” product support
- Preparing incident reports and other departmental tasks
- Working with colleagues from other agile teams and shared service teams to both communicate and manage dependencies
- Ensuring operational controls are implemented
- Understanding and familiarity of tools in digital ecosystem (DSPs, DMPs, Ad servers, etc.)
- Leading support content projects – e.g., new pricing/products, device launches, special projects, etc
- Monitoring reporting, voice-of-the-customer data to identify and implement opportunities for improvement
10
Experience For Global Digital Operations Standardisation Manager Resume
- Interfacing with stakeholders for content update requests
- Maintaining Editorial Style Guide
- Understanding of web technology requirements
- Managing the EMEA Release & Partner Management team in line with the Digital Operations groups agreed best practises and processes
- Managing and providing close oversight to the Application Managed Service Providers through SLA, KPI’s and Quality of Application Management Services
- Responding to issues and leading the resolution of these issues
- Responsible for articulating and driving a Value adding analytics strategy and programmes across GSS globally
- Align channel marketing efforts with corporate marketing projects
List of Typical Skills For a Digital Operations Resume
1
Skills For Digital Operations Manager Resume
- Strong analytical skills with a bias for action which anticipates and creates value
- Approachable team player with strong oral, written, and visual communication skills
- Excellent written and verbal skills with an ability to communicate to CxO’s
- Excellent analytical skills, able to quickly understand, isolate and resolve issues
- Excellent skills in business organization and operations
2
Skills For Digital Operations Specialist Resume
- Good skills in HTML5 development
- Experience in managing a team of direct reports including supervision/coaching, performance evaluation, and work scheduling/prioritization
- General financial skills and knowledge, including basic understanding of income statement, balance sheet and budgeting
- Effectively interact and communicate with various people and function as a member of a cross-functional team by actively participating and adding value
- Experience as a digital business enabler with strong digital operations background, working with digital product and engineering teams
3
Skills For Digital Operations Analyst Resume
- Prior experience using ad serving technologies (DFP, FreeWheel, Operative One, ShareThrough and Celtra)
- Admin/Scripting/Dev Ops skills in linux e.g Bash, Puppet, Chef
- 6) Negotiation and relationship building skills
- Five (5) years of experience in managing web technology, data integration between web platforms or other related experience
- Some prior experience in using Yieldex and MOAT
- Strong skill/ability related to project/team management
- Strong skill/ability with digital office/database products and diverse online management systems
4
Skills For Manager, Digital Operations Resume
- Strong skill/ability with complex office functions and file systems
- Communicate clearly and effectively to all levels within the organization to stimulate excitement about new concepts and processes
- Experience in developing guidance and good practices documents/SOPs for digital programs
- Communicate with business leadership and technology leadership effectively
- Demonstrated ability to operate both strategically and tactically
- Working experience in the digital landscape and the different execution tactics (social media, SEM, SEO, apps, email marketing, mobile marketing, etc.)
5
Skills For Manager Digital Operations Resume
- Monitoring, both system performance metrics and also end user experience e.g. App
- Experienceworking with cross-functional peers, vendors and multiple stakeholder groups
- Experience working with key stakeholders on understanding business needs and interpreting them into support solutions
- Drive and resilience with excellent planning and organising ability
- Proven ability of working in a fast paced, evolving environment
- Experience of operational aspects of leveraging modern web stack technology, APIs, micro-services, cloud technology, cognitive computing and big data
- Experience managing and mentoring staff to provide opportunities for their personal growth and development
6
Skills For Director, Digital Operations Resume
- 5) Experience working with and administering systems – (WebSphere Commerce, Endeca Web Studio, Teamsite CMS)
- Experience in delivering Global Enterprise solutions to sales and service teams and developing process improvements
- Experience working with creative teams in a digital setting
- Experience in developing and managing programs that achieve CX targets
- Experience directly managing or supervising individuals
- Coordinate with Financial Planning team to ensure that accounting codes are correctly created and assigned for digital products prior to release
- Demonstrated ability working in an operational / planning role
7
Skills For Director Digital Operations Resume
- Demonstrated leadership in motivating employees and building team spirit and consensus
- Knowledge of underlying technologies that make digital marketing effective
- Experienced in developing strategic goals at a team level and translating into implementation milestones
- Experience in digital marketing focused on ad operations, analytics or media execution
- Strong troubleshooting and analytical abilities
- English communication with multi-national corporate working experience
- Experience working in an Operational Risk, Compliance, or Audit role, preferably within a financial institution
- Prior Process Management training
8
Skills For Digital Operations Engineer Resume
- Prior exposure to Digital monitoring tools: Site Catalyst, Splunk, Tableau, Tealeaf
- Experience working with external service providers with global footprint and multi-language capability
- Think outside-the-box and proven track record of rolling out a combination of core + innovative products
- Identify and implement strategies that enhance agent knowledge and effectiveness at driving self-service adoption
- Good understanding of HTML, CSS and JavaScript
- Manage the execution of support services provided by the partners, using contractual and business SLAs to ensure excellent support and services
9
Skills For SEM Digital Operations Manager Resume
- Good BSc in Computer Science/Engineering, Information Technology
- Operational experience in managing Web CMS
- Experience in setting up support structure, processes & documentation
- Educate clients and staff on effective marketing strategies and revenue growth tactics that utilize our digital product suite
- Experience managing others in an operations and/or product management environment
- Documentation and reporting of product issues as it relates to the consumer experience
10
Skills For Global Digital Operations Standardisation Manager Resume
- Experience in marketing
- Performance optimization (Setting KPI’s in line with business and country priorities; Website performance optimization, Campaigns optimization)
- Self-starter with experience managing multiple projects at once
- Very good understanding of an account P&L
- Strong working knowledge of agile work methodology, UX process, and software/web development
- Strong working knowledge of web, mobile and CRM technologies
- Experience of CMS platforms, eg Episerver, Drupal, Wordpress etc
- Beneficial systems experience: Jira / Smartsheet / SharePoint / WalkMe / Salesforce
- Experience and knowledge of the asset management and wealth business
List of Typical Responsibilities For a Digital Operations Resume
1
Responsibilities For Digital Operations Manager Resume
- Ensure the delivery of video, art and metadata to Viacom Media Networks’ digital distribution partners working closely with Viacom’s technical, operations and encoding teams
- Exceptional communication skills, excellent interpersonal skills – both verbal and written
- Proven experience in product design and ‘test and learn’ methodologies
- Advanced project management skills with the ability to lead project execution from end to end
- Good understanding and preferably experience within the one or more of the core functions; Merchandise Planning, Finance, Business Analysis, IT, Marketing
- Negotiation skills with external partners and cross-functional teams
- Effectively manage multipleprojects at once
2
Responsibilities For Digital Operations Specialist Resume
- Past experience in web applications development would be an added advantage
- Experience with creation of websites
- Experience in digital sales
- Strong affinity for the videogame industry and its products
- Act as a Digital team's liaison to IT and PMO for Digital related projects and associated prioritization discussions
- Strong business operational background
3
Responsibilities For Digital Operations Analyst Resume
- Understanding of local variations in territorial legalities and rights with regard to music
- Position is tactical in nature; systemic filing, printing, and organizing hard copies are ongoing functions of position
- Conduct weekly compilation of field communication regarding 7Rewards offers and update documentation based on testing on an ongoing basis
- Develop expert knowledge of Viacom Media Networks’ digital standards and capabilities including video, art, metadata, audio, and captioning specs
- A digital ‘native’ with knowledge of all existing and emerging digital channels
- Passion for the importance of ongoing monitoring and resolution of digital platform support
4
Responsibilities For Manager, Digital Operations Resume
- Partner with Pac-12 member schools in developing and measuring digital strategies that support each institution’s KPIs
- Work with the project team evolving DAN’s data platforms, to ensure alignment on the implementation of agreed naming standards
- Willingness to work hours dictated by the sports schedule, including occasional evening and weekends
- Gather, document, communicate and evaluate feasibility of fulfilling affiliates’ digital requirements
- Excel in cross functional team collaboration with engineering, other business teams and operations and understand how to align key stakeholders
- Review RFPs and IO’s, managing daily support requests from the Sales/Account Management teams
- Passionate about problem solving and product ownership
- Passionate about establishing standards and documentation
- Oversee the daily analytics feeds coming in from retailers to Orchard’s Workstation and other B2Bs
5
Responsibilities For Manager Digital Operations Resume
- Website/mobile security, processes and management inc SOP, testing
- Work with Pac-12 members to manage the network of Official Athletic Sites including vendors, implementation, revenue, rights, etc
- Advocate and help measure adoption of Pac-12 initiatives (e.g. Networks marketing, Fan Data) with internal and external clients
- Ensure monitor performance outside of tolerance is promptly reviewed. Identify potential new monitors to strengthen our view of self-servicing channel health
- Send notifications to the business regarding monitor performance
- Assist manager with data gathering and ad-hoc analysis
- Interact with associates / managers’ questions regarding Digital Operations topics and communications
6
Responsibilities For Director, Digital Operations Resume
- Work with DAN’s outsourcing partner to ensure compliance against agreed rollout plan
- Assist the sales team as needed with developing creative multimedia recommendations that meet customer’s needs, goals, and expectations
- Assist in growth and retention of digital revenue by proactively finding opportunities to optimize campaign performance
- Ensure the monitoring of digital products through the supply chain systems and processes until delivery to UMG’s digital business partners
- Process orientation that helps improve on existing workflows and increases team efficiencies
- Have the ability to work independently with little direction and multi-task, while being productive and timely
- Contact for Business to identify and troubleshoot system and customer-facing issues
7
Responsibilities For Director Digital Operations Resume
- Partner with Service Delivery and Kohl’s Technology teams to address and resolve all internal or customer facing incidents
- Use analytical tools to create visual representation of defects and issues for reporting. Analyze data and provide necessary
- Implement and oversee security policy, monitoring, and guidelines for cloud services
- Leverage deep functional knowledge to lead the team in triaging and escalate issues as appropriate for the business context
- Be the main process counterpart for local stakeholders concerning market roll-outs or new functionalities in your area of responsibility
- Conduct process reviews involving all relevant stakeholders to collect appropriate feedback and define/enrich a backlog of improvements
- Drive best practice communication and trainings throughout the organization regarding your area of responsibility
8
Responsibilities For Digital Operations Engineer Resume
- A collaborative, passionate, team-first attitude towards building a next-generation sports digital media business
- Contribute to the delivery, embedding and assessment of Audit, Risk and Compliance processes
- Have an awareness of the key factors influencing the business and IT industry
- Self-starter, capable of working alone or within a team
- Be responsible for ensuring the development and professionalism of themselves and the community as appropriate
- Ensure that all products meet the organization’s best practices for scalability, stability, and security
- Mobilise and execute on the roadmap through a deep understanding of the technical and competitive landscape which incorporate both the group’s and the channels objectives and priorities
- Plan, produce, and maintain original content forthe station’s audio web stream
- Drive LOB-wide alignment related to metrics and KPI’s to build a culture of analytics and data driven decisions
9
Responsibilities For SEM Digital Operations Manager Resume
- Understand the upstream and downstream effects of policy application
- Can navigate in a dynamic environment and provide structure and organization to ambiguous problem space
- Are passionate about data quality, data standards and BI
- People Development: Performing the role of counselor and coach, providing input and guidance into the firms staffing process, and actively participates in staff recruitment and retention activities
- Drive process improvements to overall digital supply chain. Provide testing and UAT support for system rollouts that affect America’s Account Management
- Develop insightful quantitative analysis for reporting and predictive models to support well-informed decision making regarding pricing, inventory and platform KPI’s
- In close partnership with Digital executives, develop and present annual budget
- Understand and analyze changes in the digital landscape that drive new investments, and provide clear analysis on annual changes. Actively seek out and identify ways to spend our team’s money more wisely, with a keen eye to maximize business impact through. Identify areas where cost savings can be made, especially to fund new initiatives
- Manage Digital spend to budget on a monthly basis. Oversee the monthly Digital P&L, proactively managing to goal. Report monthly on departmental P&L variances, tracking and revising to keep P&L balanced throughout the year
10
Responsibilities For Global Digital Operations Standardisation Manager Resume
- Partner with project managers to approve any cost overruns and track underspends, revising and reallocating between expenses as needed to achieve overall goals
- Oversee monthly invoice and accrual submissions to finance, with support from Digital Coordinator
- Develop chargeback guidance for geographic markets annually. Assist the markets in understanding and planning for globally charged back expenses on an annual basis
- Manage market-specific chargebacks throughout the year, ensuring all invoices are coded appropriately. Work with finance to ensure market chargebacks are processed in a timely and accurate manner
- Active in educating self on TV and Entertainment digital platforms
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