Level Operations Resume Sample
Ophelia Abernathy
7348 Schuster Lock,
Los Angeles,
CA
+1 (555) 953 0900
Work Experience
GSD Team Lead-level Operations
06/2016
-
PRESENT
Phoenix, AZ
- Good Technical Knowledge of the specific IN System/s for Mobile Communication
- Understanding of all Processes, routines activities and stakeholder management
- Resolution of issues raised by Contact Centre teams and send feedback on timely basis
- Coordinate with respective team for issue resolution
- Coordination with operations team, Back office and circles
- Assisting audit activities in respective areas
- Do regular reconciliation between Mediation , CRM and Network Elements
- Owning Shift roaster for 24X7 support
- X7 Shift Working
Level Operations
04/2012
-
02/2016
Detroit, MI
- Domain experience: area of expertise – Incident Management, Monitoring,
- Domain experience: area of expertise –OSS, IMS, Radio Network, Transmision Network etc
- Domain experience: area of expertise – Business Support System (BSS), Charging Systems
- Domain experience: area of expertise –Cloud, BSS, OSS
- Nd Level Assurance is the extended support to the Front Office in fault management issues and responsible for the next level of restoration
- Domain experience: area of expertise – e.g. Cloud, BSS, OSS etc
- Ensure 1st Level Operations delivery execution
- Lead and drive 1st Level Operations to fulfill SLA targets
Level Operations Internship
10/2009
-
11/2011
Philadelphia, PA
- Understanding of all Processes, routines
- General competencies
- Have a 4 to 8 years of experience as a Sr. Engineer in a mobile network environment,
- Knowledge of GSM, INAP, CAP, SS7, Sigtran etc
- Technical Competence
- Working experience is not required as this is an internship role
- Domain experience: area of expertise – Cloud, BSS, OSS etc
- Experience of deploy system test and lead testing team
Education
Whitworth University
2004 - 2009
Engineer's Degree in Computer Science
Professional Skills
- Developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture
- Very good communication skills and organizing skills
- Experience, with troubleshooting skills on Charging systems and Multi-Mediation (MM) node
- Leading & Supervising Skills
- Proven experience in creating and managing technical documentation
- Problem Solving Skills and Strategic Thinking
- Solid troubleshooting/debugging skills
How to write Level Operations Resume
Level Operations role is responsible for english, administration, database, integration, troubleshooting, reliability, leadership, scripting, training, security.
To write great resume for level operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Level Operations Resume
The section contact information is important in your level operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Level Operations Resume
The section work experience is an essential part of your level operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous level operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular level operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Level Operations resume experience can include:
- Working with people (ability collaborate effectively and achieve results)
- Good Experience of Multi-Vendor Routing and switching products like CISCO ASR , Juniper (MX , TX and PTX) series ,Alcatel SR-7750 , Alcatel ESS7 switches
- Relevant experience in IN domain with Exp on IN protocols like INAP, CAMEL, & experience on Charging system
- Good experience with the following solutions under MPLS protocol (Layer 2/3 VPN)
- Industry experience: 3-8 years of experience in Data (IP) provisioning / optimization
- Values and behaviors: Ericsson Core Values, Honesty, Dedication, Hardworking, Energetic & Team skills
Education on a Level Operations Resume
Make sure to make education a priority on your level operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your level operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Level Operations Resume
When listing skills on your level operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical level operations skills:
- Good communications and customer-handling skills
- Good Knowledge & Skills on System Administration of Nokia Netact or ZTE EMS or Ericsson OSS RC or Huawei M2000/U2000/I2000
- Good knowledge & skills on Operation and maintenance / Integration / support of Optical/DWDM nodes in both EMS/NMS
- Effective skills in oral and written communication
- Good leadership skills and ability to mentor new GETs
- Proven operating experience on NEC/Huawei RTN microwave, Huawei and Tellabs SDH is mandatory ( remote configuration, support, troubleshooting)
List of Typical Experience For a Level Operations Resume
1
Experience For Level Operations Stage Resume
- Proven operating experience on one or more equipment’s: Huawei DSLAM OLT ZTE configuration, support, troubleshooting)
- Demonstrated experience with MySQL Server Administration and maintenance
- Language skills: English / Hindi
- Hands-on work experience on Managing IP based Network services network and remote trouble shooting
- To plan & perform provisioning of a circuit based on the MOP/SOP or standard practice prevalent in team. This needs to be validated in the network also
- Good knowledge and understanding of product support processes
- Experience of deploy system test and lead testing team
2
Experience For Level Operations Infrastructure Engineer Resume
- Experience in SRF support activities and troubleshooting of IP related networks issues and tickets (Routers , switches and Firewall etc.)
- Experience of working on technologies like IPv4,IPv6 , MPLS , Ethernet Frame Relay , ATM etc
- Experience in working with UNIX, SQL
- To ensure necessary support is provided to Network Rollout, D&P and FM including prioritization of tasks as per business needs
- Experience with the configuration and deployment of enterprise switching platforms (Juniper EX4200, EX4300, QFX5100)
- Broad knowledge and experience across a number of IT platforms including VMware, Linux, WinTel, Storage, Network and connectivity
- Experience of systems automation, configuration management, and automated server builds, monitoring tools. Specifically Puppet and Foreman
3
Experience For Level Operations Oss Engineer Resume
- Good Understanding of Telecom Theories and Fundamentals
- Good knowledge in Planning & Design of GSM (2G/3G) / CDMA, Wireline / VoIP, PCN & MPBN Networks
- Work experience in a telecommunications environment (IMS, MSS, IP BB) or customer services and support on 2nd Level or Planning & Design or Build activities
- Preferably hands-on experience of Integration & Commissioning OSS
- Knowledge and experience of supporting virtual platforms (vmware, hyper-v, P2V, server builds etc)
- Substantial experience of providing 3rd line operation support in a 24x7 Environment
- From 0 to 2 years’ experience of deploy system test and lead testing team
4
Experience For Level Operations RAN Engineer Resume
- Experience using CADE/EMM/ngCRS
- Strong knowledge in CS6/CS17 Architecture, administration and troubleshooting
- Experience in charging system domain with BCS knowledge
- Telecom Operations Engineer with 8+ (x numbers), 5+ years (y number) & 3+ years (z number) of core telecom experience
- To prioritize faults to meet SLA/WLA
- Good knowledge with the DPI solution
5
Experience For Level Operations IP Engineer Resume
- Good knowledge with the packe core nodes GGSN/SGSN
- Experience in Configuration of Cisco 7500, 7200 Series Routers, Alcatel SR 7750, SR-7210, Juniper MX80,
- Previous experiences in Telecomitalia Datawarehouse Operations
- Substantial experience in supporting VMware environments
- Knowledge and experience of Linux operation system
6
Experience For Level Operations TX Engineer Resume
- Evidence of MySQL Server security configuration
- Excellent communicator - both written and verbal
- Virtualization (Cloud) experience
- Domain experience: area of expertise – Cloud, BSS, OSS, RAN etc
- Experience with working with monitoring tools, configuring and debugging
- Experience in servicing electronics
- Experience of deploy system test and lead testing team
7
Experience For Level Operations Transmission Engineer Resume
- Good knowledge of Solaris/UNIX/Linux operating systems
- Strong belief in and commitment to structured and formalised approaches to documentation
- Relevant O&M/NMC experience at the operation site
- Previous experience in IT environment in a relevant field such as applications administration or development
- Experience with static and dynamic malware analysis
- Customer Experience Management activities
- Good knowledge of Microsoft applications – Word, Excel etc
8
Experience For Level Operations RAN Resume
- Years of experience: 2-6 years of Practical Knowledge
- Preferable with Enterprise/ISP hands on experience and certified CCNA/CCIP/CCNP or equivalent
- Industry experience: Telecom/ISP/Enterprise
- Experience with Junos CLI
- Experience of LDAP, Kerberos and Linux Active Directory integration
- Network Administration experience and certification – Juniper and Cisco
- Mobility (MPBN) Experience also give advantage
- More than 7 years of Telecoms/IT experience in design and implementation or maintenance of Trouble Management/Automation Module
9
Experience For Level Operations With Spanish Resume
- Good knowledge of resource availability indicators and their interpretation
- Good knowledge of network implementation/integration processes
- Experience of Transmission Network (PDH,SDH,DWDM,CWDM)
- Experience in access and optical Media delivery networks (SDH, PDH, DWDM, Microwave Networks, etc.)
- Good knowledge on the digital cross-connects principles, data communication and transmission and transport Network Topology & Concepts
10
Experience For Level Operations Win / Linux Resume
- To prioritize configuration request to meet SLA/WLA
- Good knowledge of service networks / service applications characteristics and capabilities
- Good knowledge of service performance indicators and their interpretation
- Experience with IN Nodes like MinSat, EMA, EMM, SDP, CCN, IVR, VS, AIR, CRS
- Experience with service layer products like SACC, SASN and SAPC
- Experience in Network/IT Operations for Telecom company
- Very good English knowledge, as all communication is done in English
- Experience in multi-vendor / multi-technology / multi-customer integration to IBM Tivoli Netcool
List of Typical Skills For a Level Operations Resume
1
Skills For Level Operations Stage Resume
- Provide input to the NMS department and monitoring teams to set the requirements for alarm management. Identify and validate the priority of alarms
- Train others effectively on call flow and troubleshooting procedures
- IP network Routing Skills (MPBN)
- Experience in EMM with configuration/coding experience
- Proven experience on Ericsson Charging system
2
Skills For Level Operations Infrastructure Engineer Resume
- Linux skills, scripting
- SOC Senior - Technical skills
- Proven experience with system &/or services based on complex, multilayer workflows
- Very good experience with Linux OS – different flavors, CentOS especially
- ◦Proven experience with system &/or services based on complex, multilayer workflows
3
Skills For Level Operations Oss Engineer Resume
- Database administration skills (Oracle SQL/PLSQL, MySQL, MS SQL Admin)
- Very good analytical skill
- Social skills and awarenes
- Leadership skills: Not Applicable
- Language skills: Proficiency in written / Spoken English & Hindi
- Communicates professionally and constructively to effectively resolve any trade or security position issues in order to minimize risk and exposure
4
Skills For Level Operations RAN Engineer Resume
- English & French skills
- Work as a good team member in a group of highly competent and skilled engineers
- 7Competence and Skills
- Language skills: English and Spanish as an asset
- Working experience on MPLS, Multicast, BGP,OSPF, VPLS, L2VPN, L3VPN, VLAN, STP, LAG and switching technologies
5
Skills For Level Operations IP Engineer Resume
- Working experience on Ericsson Charging system and mediation platform
- Working experience on Ericsson Rating and Tariff management
- Scripting experience also give advantage
- Knowledge and in-depthworking experience with Telecom Billing System – Preferably BSCS or any other leading Billing systems
- Experience of configuring and maintaining a range of common server applications, including Apache, Samba, Tomcat, JBoss, IIS, MS SQL, sharepoint, etc
- Experience in working with ticketing/ monitoring tools
- Good level of English-speaking, writing and reading
- Experience of designing, building, and supporting a broad range of IT systems in a fast paced commercial environment
- Experience and understanding of Multicast especially NG-Multicast routing using MP-BGP
6
Skills For Level Operations TX Engineer Resume
- Good understanding of following protocols: GTP, DIAMETER, DNS, RADIUS-AAA, DHCP, SS7, NTP
- Good Knowledge & Understanding of SUN Solaris/UNIX/LINUX/ORACLE (Preferably SUN Certified), TCP IP, Networking & Sybase environment
- Experience supporting and administering Citrix environments
- Experience in monitoring & controlling NMS of compression systems such as Ericsson nCC, Harmonic NMX etc
- Strong understanding of Ethernet, IP routing protocols, router and switch configurations
- Network Management, Network Operations or Engineering experience with focus on any of the following vendor product lines and elements
7
Skills For Level Operations Transmission Engineer Resume
- Strong knowledge in CS 6 and CS17 SDP/AIR/AF business configuration development, testing and troubleshooting
- Experience in implementing different architectures of Netcool like 2-Tier, 3-Tier involving implementation of Netcool modules like
- Good understanding of monitoring systems and associated protocols
- Substantial experience fault finding in complex system and network infrastructures including root-cause analysis of storage and fabric related problems
- Administration experience with any of the following operating systems: RedHat, Solaris, Ubuntu, CentOS
- Clear ability to multi-task in a complex dynamic environment with regularly changing priorities
- Solid knowledge of operation and troubleshooting of routers, switches, firewalls, proxy servers, VPN concentrators, traffic analyzers
8
Skills For Level Operations RAN Resume
- Good understanding of PS and EPC architectures (2G/3G/4G)
- Solid knowledge of operation and troubleshooting of (at least one vendor) GGSN/SGSN-MME/DNS
- Substantial experience of systems automation, configuration management, automated server builds and monitoring tools. Specifically Puppet and Foreman
- Experience of automation using Chef and/or Cloudformation
- Significant experience in working with Active Directory
- Excellent Knowledge of TX network topology, infrastructure, technologies, applications, traffic handling capabilities and traffic characteristics
- Excellent working knowledge of personal computers
- 2nd Level service problem restoration of Broadband accesss network faults; prioritize faults and meet WLAs/SLAs, Handling Trouble Tickets & CSRs
9
Skills For Level Operations With Spanish Resume
- Have experience of team handling
- Technical troubleshooting skill
- Good understanding of relevant recommendations/guidelines of ITU
- Good expereince in troubleshooting WCDMA fault and performance propblems
- Good expereince in troubleshooting GRAN fault and performance propblems
- Experience in Ericsson charging and or VAS background
- Good knowledge of monitoring systems and various protocols
- NgCRS Reporting strong knowledge
- Experience in charging system domain
10
Skills For Level Operations Win / Linux Resume
- Good understanding of data transcript
- Possess a strong understanding of network communications protocols: (TCP/IP, HTTP, DNS, and TLS)
- Experience writing custom protocol decoders
- Experience in 1st level support activities and monitoring of TV & Media delivery networks (IPTV, Cable TV, Broadcast, Headend solutions etc.)
- Proven background in ICT where both fault ticket handling and fault ticket fix have been prevalent
List of Typical Responsibilities For a Level Operations Resume
1
Responsibilities For Level Operations Stage Resume
- Perfect troubleshooting and analytical skills, ability to “get things done”
- Experience of working on Routing and switching Protocols like VRRP, OSPF, ISIS, BGP, LDP, RSVP, BFD, STP
- Good expereince in WCDMA preventive maintenance activities
- Good expereince in GRAN preventive maintenance activities
- Very good knowledge of Unix and SQL
- Very good knowledge of PERL or BASH
2
Responsibilities For Level Operations Infrastructure Engineer Resume
- Good knowledge of TCP/IP protocol
- Relevant experience in Transmission operation and configuration
- Good knowledge of implementation and integration processes
- Experience with ML TN R5, SOEM, IPTNMS, SPO R13
- Provide the IN Team Leader/Manager with reports of work done daily & co-operate fully
- Experience in the Telecommunications field
- Experience in Ericsson Radio Access Network (RAN) (on 2nd Level Operations, Back Office, or Customer Support rules) would be an advantage
3
Responsibilities For Level Operations Oss Engineer Resume
- Managing the planned event pertaining to induction of a new IP device, change in access rings, ring optimization, VLAN pruning
- Maintaining Resource list, attrition tracking, training
- Testing of the circuits in coordination with field engineer to ensure the circuit is thru as well as successful circuit switching scenarios
- Managing Change Management activity on the networks in real time to ensure all activities comply according to process
- Understanding of IP network elements and IP planning
- Ticketing System Incidents to be handled in a proper manner and due time, according to SLA
- Engineering drawing/blueprint interpretation
4
Responsibilities For Level Operations RAN Engineer Resume
- Monitoring CDN/Headend/OTT network and raising ticket with provider for issues found
- Providing information to users/customer about service availability and the procedures for obtaining these services
- Tuning and troubleshooting of complex software applications (WebLogic applications servers, Tibco BW instances)
- Understanding of service provider networks, internet network architecture and routing products
- Applying known procedures and processes to report each case in ticketing systems
- Working knowledge of UNIX and Linux operating systems
- Clearing of assigned Trouble Tickets
5
Responsibilities For Level Operations IP Engineer Resume
- Responding to trouble tickets in a timely manner and work to resolution within the MTTR goals for each specified severity
- Running of routines & health checks to determine network status
- Responding to escalated Customer Network faults
- Troubleshooting on various layers (LAN & Wan i.e. Access, Distribution, Perimeter layer and at MPLS end)
- Clearing the first level Network Alarms
- Closing of assigned Trouble Tickets post verification
- Handing of TTs reported by 1st LA
6
Responsibilities For Level Operations TX Engineer Resume
- Handling of incidents & outages for restoration
- Managing & Configuration of IP Products like Routers , switches and Firewall
- Working knowledge of below mentioned IP products and vendors –
- Ensuring a smooth operation of the GSM specific IN Network
- Monitoring and review of TT, CR and AT on daily basis
7
Responsibilities For Level Operations Transmission Engineer Resume
- Understanding of OSI Model, TCP/IP protocol suite (ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP,HTTP,RTMP,IGMP,PIM,DNS)
- Building MySQL Database servers in order to support development activities
- Migrating data between environments
- Working closely with the business and development teams to provide a stable and highly resilient/scalable databases support all business applications
- Ensuring a smooth operation of the PBN Network
- Administrating PBN support nodes
- Debugging knowledge, project implementation and network configuration
- Adhering to Ericsson Principles & Values
- Being able to remain calm under great stress
8
Responsibilities For Level Operations RAN Resume
- Working knowledge of support and supply processes
- Routing protocol knowledge
- Living in Queretaro
- Understanding of Database (Oracle, Cassandra etc)
- Understanding of unix shell scripts
- Handling of analyzing tools such as Dectek, Sentry & DVstation(Pixelmatrix)
- Creating scripts for log rotating, starting failed processes
- Willing to be available 7x24 for on-call assignments or shift coverage
9
Responsibilities For Level Operations With Spanish Resume
- Scripting knowledge required
- Messaging in One (MIO)
- Well organized and able to do multi-tasking, problem solving and strategic thinking
- Expert level knowledge of routing and switching technologies
- Deep understanding of all routing protocols (OSPF,ISIS, BGP, MPLS, QOS)
- Deep understanding of switching technologies like STP, Etherchannel, HSRP,VTP,VLAN,UDLD,VRRP,GLBP
10
Responsibilities For Level Operations Win / Linux Resume
- Participate in project activities, implementing / adapting (new) E2E service functionalities
- Monitor all work queues, assigning tickets within SLA’s, ensuring the Field resource is fully optimized and appointments are not too difficult to achieve
- Support 2nd level team in meeting or exceeding the TV & Media Nodes network availability targets & responsibilities
- Knowledge of basics of IP networking (Subnetting, Class A/B/C IP address, VPN, VLAN etc) to address Business requirements and faults
- Support 2nd level team in meeting or exceeding the IP Nodes network availability targets & responsibilities
- Configuration and troubleshooting of BTS/ NodeB /eNodeB/RNC/BSC using specific vendor tools (boards, alarms, configuration scripts)
- To ensure correct working methodology & knowledge sharing
- Knowledge of Linux/Unix/Windows/VMware upto monitoring and basic troubleshooting level
- Supports capacity and planning modelling against requirements
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