Director Business Analysis Resume Sample
Lawson Collins
60598 Balistreri Valleys,
Philadelphia,
PA
+1 (555) 637 9592
Work Experience
Director, Business Analysis
09/2016
-
PRESENT
Houston, TX
- Operational Efficiencies Initiative
- Balancing and Reconciliation
- Experience working on government programs, preferably federal programs
- Demonstrated experience dealing with complex, demanding client situations
- Demonstrated ability to manage projects over the full life cycle from scoping to launch
- Knowledge of large scale transaction or payment processing systems
- Business Analyst team capacity planning and resourcing: Collect and reconcile data from multiple sources, match project request to BA based on ability, capacity and development goals. Identify long term staffing decisions and forecasting how team could be assigned for future projects planned on 5-Quarter roadmap
Director Business Analysis
07/2013
-
05/2016
Dallas, TX
- Interview and hire for BA team: Review resumes, conduct phone screens, host in-person interviews. Onboarding and training of new hires into a successful transition to independent work
- Provide thoughtful and effective leadership to all direct line employees including performance management and career path planning
- Build collective BA skillset by continual definition of BA best practices to ensure consistency in deliverables (i.e. story mapping, use cases, story definition etc.)
- Oversee the quality and expediency of all produced BA documentation, provide feedback that can be repeatable with future projects
- Monitor ongoing key projects, ensuring milestones are met, and assist with the resolution of problems throughout the project lifecycle
- Attend variety of meetings to ensure understanding of strategy, project changes
- Lead a diverse regional staff of professional and technical individuals responsible to business and functional analysis of new strategic and existing product enhancements
- Ensures teams compliance to goal setting and performance appraisal process
Associate Director Business Analysis
10/2008
-
03/2013
Detroit, MI
- Track the success of functional initiatives and develops new methods and processes to improve efficiency
- Assess 3rd party Consumer Engagement program to determine Share of Requirements impact, deliver effectiveness feedback, and support financial business case
- Evaluate 1-to-1 Consumer Marketing initiatives across all channels (Website, Direct Marketing, Email, Mobile Apps, etc.) for all brands to deliver insights that optimize future activities
- Develop and manage an annual research agenda and related budget, reflective of the strategic questions, business drivers, and brand initiatives of the organization; prepare appropriate research proposals and bids from third party vendors for custom consumer research as required; manage research projects and analyses to time and budget
- Translate commercial and consumer analyses into strategic implications that are actionable, impactful, and accessible to stakeholders
- Communicate insights and implications (reports and presentations) in an informative, compelling, and memorable manner to shape and influence business decisions; collaborate with business unit and key stakeholders for insight socialization
- Synthesize information across projects and sources to uncover insights and address macro issues
Education
Montana State University - Northern
2003 - 2007
Bachelor's Degree in Business
Professional Skills
- Enrolment or completion of the following International Institute of Business Analysis (IIBA) certifications are an asset - ECBA™ (Entry Certificate in Business Analysis™); Certification of Capability in Business Analysis™ (CCBA®); Certified Business Analysis Professional™ (CBAP®); Certified Business Analysis Thought Leader™ (CBATL™)
- Communication Skills – listening, verbal, written and interpersonal skills
- Strong interpersonal skills with the ability to communicate effectively within all layers of an organization
- Strong leadership skills to drive high performing team
- Strong business writing, leadership, interpersonal and negotiation skills
- Strong presentation, facilitation, negotiation and communication skills (Both verbal and written)
- Developing relevant skills and shifting employee focus to individual unique value adds
How to write Director Business Analysis Resume
Director Business Analysis role is responsible for analysis, leadership, business, software, reporting, strategic, powerpoint, analytical, organization, negotiation.
To write great resume for director business analysis job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Director Business Analysis Resume
The section contact information is important in your director business analysis resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Director Business Analysis Resume
The section work experience is an essential part of your director business analysis resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous director business analysis responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular director business analysis position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Director Business Analysis resume experience can include:
- Experience in BA or QA roles with strong written and verbal communication skills
- Demonstrated success in developing strategy, creating and executing organizational and business plans with the ability to measure effectiveness
- Experience in managerial leadership of teams, helpful is experience managing teams through periods of organizational change
- Prior experience supporting healthcare or clinical systems or technologies
- Experience in Marketing strategy and Member experience
- Interact and collaborate effectively with company departments and external customers
Education on a Director Business Analysis Resume
Make sure to make education a priority on your director business analysis resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your director business analysis experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Director Business Analysis Resume
When listing skills on your director business analysis resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical director business analysis skills:
- Excellent reporting & data analysis skills
- Solid business judgment and quantitative analytical/statistical skills
- Strong organization and communication skills (written, verbal, and presentation)
- Excellent interpersonal and team collaboration skills
- Extensive banking and/or global payments/credit card industry experience with strong knowledge of clearing and settlement systems and processes
- Leads in a matrixed organization by effectively maintaining and building relationships across business groups
List of Typical Experience For a Director Business Analysis Resume
1
Experience For Director, Business Analysis Resume
- Demonstrate advanced stakeholder management & negotiation skills
- Experience of proven success managing and working in a professional services environment, or equivalent
- Working in managed health care quality department experience
- Experience in Healthcare Industry with Quality/Process Improvement focus with understanding of medical terminology and clinical care
- Experience in SPSS Modeling tool
2
Experience For Senior Director, Business Analysis Resume
- Experience working with business intelligence tools, data management, and visualization tools such as Tableau
- Experience in Credit risk
- Consolidate internal and external data to establish member journey line across different programs
- Ensure that benefits of technology requests are well defined, and used to prioritize delivery
- Understanding of HEDIS and CAHPS requirements
3
Experience For Associate Director Business Analysis Resume
- Support sales lead during pre-RFP / deal qualification process to develop / deliver Optum messaging, including all activities related to shaping the RFP
- Lead establishment of winning offering and solution sets, including pricing, schedule, technical, management, past performance, etc
- Facilitate the process of sizing and assigning resources to project solution requests and to support projects during their execution
- Participate in evaluating and making recommendations for the development, enhancements and/or implementation of assigned Group business systems
- Facilitate pricing sessions with pricing lead and appropriate business and delivery owners
4
Experience For Associate Director, Business Analysis Resume
- Facilitate information to support training with training team on applications created by QDAR
- Challenge existing paradigms to drive continuous improvement across the organization
- Manage the prioritization process for Business System(s) assigned, including the creation and modification of (quarterly) plans for business systems development. Develop plans for the design, deployment and maintenance of Group Business Systems assigned
- Lead and manage Group Business Systems associates to develop and manage Group business systems project plans. Partner with key business stakeholders (i.e., officers, key managers and associates) within the Group Division, Corporate Services and other Line of Business. Manage assigned departmental budget
- Proactively seeks opportunities for leveraging system capabilities within the Group Division in coordination with the Group Division Business Systems associates, the Vice President-Group Information Systems Officer, and all other Group Division officers and key managers
- Contribute to the infrastructure planning and execution efforts of IT
- Investigate and recommend software solutions to a business need and participate in the implementation and testing of the software packages
- Identify and secure core Capture Team resources (including writers) in conjunction with Proposal Manager and business / delivery owners
5
Experience For Director Business Analysis Resume
- Facilitate staffing sessions with appropriate business and delivery owners to identify personnel to be proposed in order to meet solicitation requirements
- Lead the identification of and coordination with teaming partners (with the exception of major channel partners)
- Participate in color team (pink, red, etc.) reviews with proposal manager, including identification of review team members
- Manage the intake of existing/new requests for reports, analyses and applications
- Stay current with new technology / data sources being developed within UnitedHealthGroup
- Identify better data sources and lead team collaboration to develop action plans to implement those sources into existing production
- Oversee User Acceptance Testing for system enhancements
- Owns our reach strategy, ensuring customers engage with our success programs at the right time
- Proficiency with MS Office (Including Word, Outlook, PowerPoint, Visio)
6
Experience For Director, Business Analysis Resume
- Ensure customer service standards are established and met
- Manage external vendor and IT Partner relationships to ensure business systems are delivered on time, as promised
- Actively participate in the operational and strategic planning for the Group Division. Keep abreast of Group Division business strategies, tactics and plans to ensure systems are in place to meet evolving opportunities. Also, keep abreast of new technology applications and their applicability to Group Division processes
- Manage specific major projects as assigned
- Manages the master portfolio of Professional Services engagements and collaborates with the Senior VP of Professional Services’ direct reports to effectively manage escalations and integrity of the portfolio
- Experience developing processes and rolling out across an organization
- Implemented advanced strategies for gathering, reviewing and analyzing data and requirements
7
Experience For Senior Director, Business Analysis Resume
- Responsible for long-range plans and resource development that affect a broad functional area or organizational grouping
- Possesses significant influence for long-range strategic planning, resources, and activities for the Professional Services organization
- Acts as a major influence in resource allocation decisions
- Operational experience supporting of program and finance initiatives – inclusive of business case development, partnership with business channels (i.e. Finance, accounting, etc.) and aggregation of projects and programs at the portfolio level for a line of business
- Experience with automated testing tools and environments dependent on automated testing
- Familiarity with Gherkin/Cucumber and Test Driven Development methodologies and processes
8
Experience For Associate Director Business Analysis Resume
- Develop strategic frameworks to frame business problems
- Generate hypotheses to drive insight
- Manage analytical work; provide analytical support to senior leaders
- Present strategic recommendations to senior executives
- Manage and guide counselees in eliciting, gathering, documenting and communicating requirements for multiple, concurrent efforts; provide guidance on application of processes and act as subject matter expert to drive technology solutions for the business
9
Experience For Associate Director, Business Analysis Resume
- Lead, understand, support, and contribute to Analysis Services strategy; seek Leadership buy in; generate and contribute new ideas/enhancements and garner feedback on department to increase team competency
- Support and guide counselees' understanding of Analysis Services process and context within IT; seek opportunities to communicate/negotiate with other IT groups, representing the department in discussions with management
- Validate, in conjunction with the Proposal Manager, that proposal writers incorporate color team review feedback in next drafts
- Support and guide counselee communications to IT and sponsors; responsible for communicating updates and department information to Executive Leadership
- Support and guide counselees' use of provided tools; seek ways to increase group competency
- Identify need for improvement or new skills within department, and create action plan to address; support and guide counselees' assessments of effort needs and complete business analysis deliverables; synthesize and coordinate efforts across the IT portfolio
- Experience leading and managing requirements gathering for large programs and/or products required
10
Experience For Director Business Analysis Resume
- Experience as a manager of direct reports
- Review RFP documents to determine required solution elements
- Lead development of a capture plan in conjunction with Client Relationship Executive, including win strategy, themes and discriminators, as well as compliant response strategies
- Maintain the capture plan through completion of the opportunity pursuit
- Facilitate solution development sessions with appropriate business and delivery owners
- Establish and maintain technical and management approaches and solutions with the capture team
List of Typical Skills For a Director Business Analysis Resume
1
Skills For Director, Business Analysis Resume
- Advanced technical skills including MS Office Suite and additional statistical and analysis software
- Manage, develop and expand skills of existing team to delivery on the agenda across a diverse set of projects
- Superior teamwork, interpersonal, communication and relationship skills
- Influencing team members by providing clear purpose, strong support, sense of direction and ongoing information sharing
- Balancing team’s effort and effectiveness with potential project value adds
- Experience in tracking, planning projects, working with large data sets and making data - driven analytical decisions
- Experience supervising and managing associates in a technical field such as IT or engineering
- Experience leading oral presentation / demonstrations - this includes logistics planning, presentation development, speaker coaching
- Experience building or leading the development of BI semantic layers or de-normalized datasets for analytics and reporting
2
Skills For Senior Director, Business Analysis Resume
- Experience writing business requirements, documenting business process, or performing systems analysis
- Experience supporting client facing applications considered an asset
- Experience in developing data requirements, data gathering and data analysis
- Experience gathering business requirements from multiple sources and working to solve for multiple needs
- Experience leading teams / projects exceeding $6M in budget within the software development lifecycle process
- Experience in Business Intelligence, Business Information Management, Data Analytics, Operational Reporting or Data Warehousing
3
Skills For Associate Director Business Analysis Resume
- Experience understanding and managing business data and information, and the ability to correlate business processes to data
- User Acceptance Testing and/or QA testing experience
- Research experience across: sales, marketing, database marketing and syndicated data sources is helpful
- Experience supporting applications through the software development lifecycle
- Experience leading projects or programs with team oversight
4
Skills For Associate Director, Business Analysis Resume
- Experience in managing capital budgets and financial components of large software development projects
- Experience presenting to executive leadership team (VP and CEO/COO level)
- Experience working with IT leadership (Director, VP and CEO/COO level)
- Experience converting raw data into processed, actionable, insightful information
- Experience supervising a team of 3 or more
- Experience creating business cases or cost benefit analysis documents
- Experience mapping business process
- Experience with custom marketing research
- Technology consulting experience preferably within payments industry
5
Skills For Director Business Analysis Resume
- Experience driving change across a large organization through direct supervisory function and indirect supervision
- Proven ability to balance multiple assignments and meet strict deadlines
- Aligning projects with organizational goals and managing client expectations
- Working knowledge of accounting and budgetary process
- Team leadership including coaching/ mentoring, career planning, organization design, and team financial management required
6
Skills For Director, Business Analysis Resume
- Upporting a web based, external facing web portal application
- Aligned directly with the head of CRE UW to identify a multi-step agenda for creating a national and scalable underwriting capability
- Resourceful and creative in approach to research and problem-solving
- Genuine intellectual curiosity and passion for achieving business results
- Comfort establishing relationships with individuals in a wide range of job families
- Lead a team of data, analyst and process resources to transform the Commercial Real Estate Underwriting organization
- Relocation assistance available for those who qualify
7
Skills For Senior Director, Business Analysis Resume
- Synthesize and clearly communicate findings of analyses
- Translate strategic management goals into tactical deliverables
- Derive clarity from ambiguity
- Detail oriented with constant desire to manage quality, accuracy and timeliness of work products
- Act as an advocate for client needs with business system teams and monitor client satisfaction levels
- Ensure that requirements for systems and solutions are aligned with the business goals of the organization
- Develop and sustain client relationships across the organization in and outside of technology, including negotiation and influence independent of authority
- Experience managing and developing high-potential teams
- Understanding of when and how to intervene in projects and assignments when problems occur
8
Skills For Associate Director Business Analysis Resume
- Responsible for directing, motivating, developing and managing the performance of the business analysis team
- Adhere to requirement quality standards and advancing best practices within the technology group and ensuring that those standards and practices are implemented
- Analyzing project and/or technical risk, using available information to support business recommendations
- Provide advice and direction to project teams and business/project sponsors regarding all aspects of technology planning and performance
- Thorough knowledge of Bank’s major/key business units
9
Skills For Associate Director, Business Analysis Resume
- Analyze complex issues and provide direction towards their resolution
- Lead and/or support the evaluation of the financial impact of alternative proposals/ workout resolutions including accurate financial valuation, contract summarization, and situational analysis on single assets and complex portfolios
- Ensure relevant financial policies are adhered to at all time (e.g. MIP-22, CEP-3). Advise key customers on approval processes to facilitate smooth and timely execution of transactions
- Lead and/or review property ROI opportunities to provide value added recommendations to property DOFs and maximize chances of success when requesting funding to Owners for on-property ROI projects
- Lead and/or support the evaluation of potential single-asset acquisition opportunities within the Continent
- Contribute to review of global valuation methodology and support the annual update of pro forma assumptions for use in global valuation models
- Manage up, across, and down in a large organization and win support for change recommendations
- Support and lead new business initiatives from ideation through implementation
10
Skills For Director Business Analysis Resume
- Passionate innovators, creators, collaborators, and leaders who are up for the challenge of building the bank of the future and delivering solutions that meet our clients’ changing needs
- Solid analytical, problem solving, strategic thinking, analytical, and relationship building skills
- Effectively and efficiently identify and solve problems
- Interact and communicate effectively at all levels of an organization
- Advanced MS Word, Excel, Visio, and PowerPoint skills
List of Typical Responsibilities For a Director Business Analysis Resume
1
Responsibilities For Director, Business Analysis Resume
- Establish analytic machine learning models to increase member outbound reach experience and NPS scores
- Provides strong leadership and judgment
- Drive inbound scheduling through text mining in scripting
- Assist business areas with strategic planning related to technology opportunities
- Ensure adequate resource levels and staffing of the team based on demand
2
Responsibilities For Senior Director, Business Analysis Resume
- Own the reach budget and planning
- Engage all members of internal and external proposal resources
- Facilitate communication and relationship with partners and subcontractors
- Maintain negotiation items list based on both legal exceptions taken in the bid and alternatives to RFP requirements taken in the proposal
- Lead/participate in orals / demo preparation and delivery
- Provide post-delivery support to sales, legal, and senior management. This includes support for proposal clarification, contract negotiation, and protest activities
- Responsible for in-depth business, systems, operational and financial analysis of complex issues, with a specialized focus on the global payments regulatory environment and infrastructure, internal core systems, and financial and operational risk management
3
Responsibilities For Associate Director Business Analysis Resume
- Develop new product features and new operational processes that result in platform innovations that can be leveraged to support broader business initiatives with a focus on balancing risks and opportunities
- Respond to oversight questions from regulatory authorities and business partners (existing or potential) to assess capabilities, discuss business strategy and requirements, negotiate contracts, etc
- Lead discussions and communications with senior and executive management across multiple internal groups
- Lead influential discussions with external stakeholders (i.e. customers, business partners and regulatory authorities) to promote acceptance of proposed recommendations
- Set/establish Treasury business unit objectives. Establish projects and assign resources to execute on the objectives by delivering results that support worldwide finance, regional, and other business unit strategic objectives
4
Responsibilities For Associate Director, Business Analysis Resume
- Lead and develop a team of 3-6 highly performing analysts/consultants on complex analyses ranging from identifying cross-Line of Business productivity gains, enhancing staff modeling/projections, leading/partnering on cross-functional project, rolling out new programs and synthesizing for executives
- Be a driving force behind our efforts to transform and optimize our CI Claims operations and benchmark/improve our loss costs vs. the industry
- Provide a strategic vision and support to Line of Business Analytics & Reporting teams and to Field and Home Office leadership
- Define new or non-traditional metrics to drive enhanced value for our Claims organization
- Perform or coordinate special projects as needed
- Work with business segments to better define project/data/report requirements for development and implementation
- For repeat work: Coordinate with Delivery Manager to determine if there are available resources
- Coordinate with Infrastructure / Delivery team to implement new development
- Develop & produce ad-hoc reports in collaboration with Infrastructure / Delivery team
5
Responsibilities For Director Business Analysis Resume
- Develop, lead and oversee national projects /pilots
- Serve as a leader/ mentor and sought out as expert
- Develop documentation on applications developed by QDAR
- Serve as a liaison to Quality and Enterprise Clinical Services partners
- Serve as a secondary resource to the Production unit in times of critical need
6
Responsibilities For Director, Business Analysis Resume
- Lead, coach, mentor and direct a team of two to four FTE's and ensure business analysis team's tactical and strategic goals are fulfilled
- Directs intake resources in the most efficient manner to meet objectives
- Any additional responsibilities and/or tasks assigned by manager
- Creates a team oriented work climate that enables professional development, encourages creative solutions and strategies, and establishes collaboration and emphasizes quality and cost effectiveness
- Leads cross-functional and/or cross-segment projects to achieve key business objectives
- Lead member outreach strategy to drive increase in HouseCalls penetration rate
7
Responsibilities For Senior Director, Business Analysis Resume
- Manage team resources, develop and mentor staff
- Create and present program level updates to leadership
- Define and drive the BA team end to end process, and ensure deliverable quality and consistency
- Manage and track enhancements and technology roadmaps
- Ensure that appropriate impact assessment of defects is conducted
- Owns our localization strategy for Journeys and Adoption Emails
8
Responsibilities For Associate Director Business Analysis Resume
- Key connection with our Salesforce Success Cloud field members and CSG Marketing team. Partners to drive global prioritization, localization decisions and release planning
- Leads reach analytics, insights, plans. Understand gaps & opportunities to drive improvements. Presents business cases, understands timelines, options, and tradeoffs required to deliver on engagement & impact measures
- Define reach efforts which serve as a multiplier for the field allowing them to engage customers proactively, with actionable insights, and with relevant content
- Analyze data, glean insights, and incorporate into roadmap evolution including pivoting strategies where needed to deliver improved success metrics.
- Advise IT management, Project leaders and customers by providing directions on IT technology, opportunities and market trends
- Define & build success KPIs to drive results optimization
- Manage the team to obtain stakeholder buy-in, required approvals, meet specification documentation, drive projects through requirements, development, test and hand off including user communications & enablement through successful go live
- Coach internal teams and stakeholders through complex solutioning & decision making
9
Responsibilities For Associate Director, Business Analysis Resume
- The Manager, Business Analysis works under the guidance of Portfolio Management
- The Manager, Business Analysis works with Product Management, Portfolio group, the Business Owners and Scrum team(s) to create and define user stories and supporting artefacts for product features and enhancements
- Work with cross-functional teams to elicit & document accurate, comprehensive business requirements and functional specifications (Develop advanced engineering business documentation, designs and plans for implementing solutions)
- Assist the business on process analysis and improvement, organizational change or strategy to meet business requirements
- Develop and maintain a consistent framework for franchise reporting, with an integrated perspective across national and sub-national performance metrics. Collaborate with Emerging Analytics and Sales Ops/Planning to integrate and interpret personal/non personal execution metrics and pull these into franchise reporting
- Coordinate and prepare MABI inputs to quarterly investor relations earnings calls that contextualize market and/or brand performance. Coordinate and formulate responses to internal (executive) and external (through Investor/Public Relations) questions pertaining to market and/or brand health/performance
- Effectively managing the timely definition of scope and estimation of future resource commitments across the business analysis team and the delivery of comprehensive and complete requirements to the development organization
- Scale and deploy your team appropriately to meet and address increasing customer demand
- Ensure that the schedule of critical team deliverables is clearly communicated to the project team and customer stakeholders
10
Responsibilities For Director Business Analysis Resume
- Use project metrics to analyze and report on trends, including capacity forecasting, and to present this information to team members, peers and company leadership
- Create and maintain a collaborative work environment, set goals, give clear direction, provide decisive and positive feedback to members of his or her team, and empower individuals to take initiative and responsibility for their work
- Provide direction to team resources, monitor the team’s effort both on an individual and aggregate level, and ensure the team consistently produces high-quality deliverables
- Encourage an atmosphere of trust, openness and communication by working closely with both internal teams and customers on establishing clear, shared objectives during the execution of all new projects
- Strong communication and leadership skills to establish a common understanding of delivery expectations
- Work collaboratively with customers and peers across the organization on a daily basis and to work with teams who have been tasked with producing other work products based on their team’s deliverables
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