Director, Food & Beverage Resume Sample
Enid Erdman
16546 Amari Groves,
Dallas,
TX
+1 (555) 996 4407
Work Experience
Director, Food & Beverage
12/2015
-
PRESENT
Houston, TX
- Manages Human Resources responsibilities for the specifically assigned areas; create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company’s diversity commitment
- Bilingual in English and Bahasa Indonesia
- Manages Human Resources responsibilities for the specifically assigned areas; creates and maintains a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company’s diversity commitment
- Micros Point Of Sale System: update and maintain pricing, make adjustments when necessary, enter specials daily, maintain counts, 86’s. Make sure the new Micros System Upgrade is orchestrated properly and the team if fully trained and all systems are in place
- Conduct weekly one on one’s with General Manager, Executive Chef, Bar Supervisor, Restaurant Supervisors Banquet Managers
- Responsible for the coordination and execution of Easter Brunch, Mother’s Day Brunch, Thanksgiving Day Dinner, New Years Eve, Father’s Day Brunch, Valentine’s Day, etc., and off-premise catered events
- Responsible for all weekly Schedules / PAF’s / Employee Reviews / New Hire Orientation
- Micros POS, Microsoft office, Microsoft Excel
- Responsible for conduct oneself as a representative for the Company's management team, by visibly supporting and implementing policy and demonstrating high standards of ethics and integrity with Members, peers and employees.
Director Food & Beverage
07/2010
-
10/2015
Phoenix, AZ
- Select, train, supervise, develop, discipline, and counsel Restaurant Managers, Executive Chef, Beverage Manager, Banquet Manager, Director of Purchasing and Director of Catering
- Participate in the development of the annual budget
- Proven success record in improving colleague and guest satisfaction, and financial performance
- Strong culinary and beverage knowledge, with a demonstrated passion for the food and beverage industry
- Previous leadership experience in a 5 Diamond or 5 star hotel environment is an asset
- Formal vocational training or education in hospitality is an asset
- Previous Food & Beverage luxury experience in a senior leadership role required
- Ensure the highest quality in food, beverage, and service in all Food and Beverage outlets and profit centers
- Provide direction, training and coordination to all assigned personnel
Director, Food & Beverage Experience
10/2006
-
01/2010
Dallas, TX
- Achieve or exceed budgeted sales and profitability targets
- Ensure security for all Food and Beverage property and inventories
- Responsible for meeting or improving upon all budget targets: product cost control, labor cost control, supplies and services cost control, and revenues
- Responsible for a well-managed workplace where staff is respected, conditions are safe-clean & secure, and everyone is dealt with in a professional and ethical manner
- Responsible for the stewardship of company resources: equipment, facilities and supplies to guard against loss or breakage
- Develop and implement business development programs (marketing, merchandising, sales, etc.) for all aspects of the Food and Beverage operation
- Maintain a high quality hotel image through effective housekeeping and sanitation in the Food and Beverage operation
Education
Johnson & Wales University
2001 - 2006
Bachelor's Degree in Culinary Arts
Professional Skills
- Working experience in Japan is a considerable advantage, especially Japanese language skills
- Proven experience in providing excellent guest service
- Strong leadership skills, quality oriented, creative and with drive for results
- Excellent administrative, interpersonal and organizational skills, highly responsible & reliable
- Demonstrated ability in working on and managing multiple priorities. Comfortable in working with complexity and ambiguity
- Restaurants/bars launching experience and experience in Asia would be an asset
- Technical ability: general food & beverage skills
How to write Director, Food & Beverage Resume
Director, Food & Beverage role is responsible for interpersonal, leadership, administrative, creative, drive, credit, finance, training, procurement, purchasing.
To write great resume for director, food & beverage job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Director, Food & Beverage Resume
The section contact information is important in your director, food & beverage resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Director, Food & Beverage Resume
The section work experience is an essential part of your director, food & beverage resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous director, food & beverage responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular director, food & beverage position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Director, Food & Beverage resume experience can include:
- Solid business / financial acumen with good understanding of luxury hotel operations
- Good understanding of budgeting, forecasting, expenses and payroll control
- Previous experience in menu planning and budgeting is a critical component to this individual’s success in this role
- Experience in banquet and event planning an asset
- Implement effective control of food, beverage, labor and operating expenses throughout the F&B Division
- Provide training, mentoring, coaching, and feedback to support the ongoing development of leaders within the division
Education on a Director, Food & Beverage Resume
Make sure to make education a priority on your director, food & beverage resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your director, food & beverage experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Director, Food & Beverage Resume
When listing skills on your director, food & beverage resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical director, food & beverage skills:
- Related experience, including management experience, or an equivalent combination of education and experience
- Demonstrated experience creating and interpreting event contracts
- Demonstrate leadership qualities to build strong employee engagement
- Good communicator with fluency in English. Ability to communicate in a local language where the hotel operates (Mandarin) is desirable
- Effectively communicate with management in order to fulfill and address any issues or needs requested by guests and or other employees
- Develops both the functional and leadership skills of the Food & Beverage Innovation teams and the Operationalization Team
List of Typical Experience For a Director, Food & Beverage Resume
1
Experience For Director Food & Beverage Resume
- Excellent interpersonal & communication skills both written and verbal, Analytical and detail-oriented
- Previous experience successfully leading, mentoring, and/or coaching teams
- Food and Beverage experience
- Ensures high customer satisfaction through training, motivation, implementing and maintaining standards, as well as leading by example
- Works with the Executive Chef in overseeing menu design, purchasing, staffing and food prep in all Restaurant outlets
- Coordinates Departmental strategic planning, to include, project development, along with a standardized training and development program for all F&B Management
- Oversee in the administration and planning of the Restaurants to ensure the property is current in product, pricing, service and image
- Ensures compliance with company policies, legal requirements and collective bargaining agreements
2
Experience For Assistant Director, Food & Beverage Resume
- Handles employee issues by working in accordance with Departmental policies and procedures as well and established Union guidelines
- Coordinates through Marketing all Food and Beverage programs, activations, sponsorship agreements, offers and collateral
- Maintains thorough understanding of all agreements with all managed, tenant, and leased outlets to ensure adherence by all parties
- Communicates expectations to Stewarding, Public Area and Maintenance Departments with a focus on preventative maintenance
- Implement Raffles’ service culture and operating standards
- Able to develop financial, business and capital expenditure plans that are consistent with the overall strategic positioning of the property
- Implements and supports hotel policies and procedures
- Recruits, hires, conducts orientation and trains assigned personnel to meet departmental responsibilities
- Coordinates Departmental strategic planning, to include, project development, along with a standardized training and development program for all Food and Beverage Management
3
Experience For Director, Food & Beverage Experience Resume
- Develops tangible goals and supervises subordinates goal development
- Manages Human Resources responsibilities for Food and Beverage department to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, as well as training and succession planning processes that encompass the company's diversity commitment
- Remains in adherence to the company's status quo third party representation philosophy
- Understands importance of internal guest service and display ability to communicate professionally and efficiently to all departments as needed within the property and company
- Ensures maintenance and cleanliness of outlets with specific focus on departmental and SNHD food safety standards, OSHA, Fire and Life Safety Regulations
4
Experience For Director Food & Beverage / Operations Resume
- Working knowledge and general understanding of Food and Beverage division, budgeting, profit and loss statement, labor costs, food and beverage costs, operation expenses; working knowledge of Culinary Union bargaining agreement
- Previous Food & Beverage experience in a senior leadership role required, preferably in the capacity of a Food & Beverage Director
- Senior leadership experience in a unionized environment required
- Previous Food & Beverage experience in a senior leadership role in restaurant operations
- Multi-unit and banquet leadership experience an asset
- Progressive leadership experience in luxury hotel food & beverage operations
- Experience in a Forbes 5 star and AAA 5 Diamond hotel or resort required
- Proven record to coordinate multiple departments
- Responsible for training managers and staff in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs
5
Experience For Corporate Director, Food & Beverage Resume
- Excellent knowledge of food and beverage products, marketplace trends and service standards essential
- Strong Culinary knowledge an asset
- Previous 2 years Food & Beverage experience in a senior leadership role in a Luxury hotel required
- Responsible for keeping abreast of food & beverage trends with a goal to keep all products relevant and in demand
- Be a creative force behind the successful operation of the food & beverage department
- Provides input into and executes strategic plan for assigned department(s) consistent with the strategic vision of the division and MGM Grand
6
Experience For Director Food & Beverage Analytics & Price Optimization Resume
- Computer literacy required in POS systems and Microsoft Office
- Sommelier certification an asset
- Robust financial, cost control knowledge and applications mandatory
- Ensure the implementation of standards in guest service and constantly seek out ways to improve product and service as well as increase volumes and profits
- Insure that all fiduciary, financial matters and transactions in the department are handled in a manner consistent with relevant standards and procedures as established by the company, the hotel, the Financial Controller’s Office
7
Experience For Executive Director Food & Beverage Price Optimization Resume
- Maintain and promote Raffles’ service culture and operating standards
- Direct all operational activities towards supporting the Hotel’s goals - Gross Operating Profit, Guest Satisfaction, Brand Consistency and Employee Engagement
- Coordinate the development, interpretation and implementation of Raffles / hotel’s policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for the food and beverage staff
- Analyze daily reports to check irregularities
- Maintain up-to-date records on food and beverage employees’ attendance, appearance, work and vacation schedules, labor costs, payroll, absenteeism, turnover and disciplinary action
- Act as a role model in delivering elegant and understated service with sophistication
- Executive presence – self assured exuding quiet confidence and humility
- Manage the activities of assigned staff, ensure proper coverage, communicate goals, and assign/prioritize work. Communicate and enforce policies and procedures with all staff
- Monitor food and beverage sales and costs, and departmental profitability, against goals within assigned areas of the food and beverage department. Provide input into the preparation of the annual departmental operating budget as required
8
Experience For Director, Food & Beverage Luxury Operations Resume
- Monitor and maintain procedures to (1) ensure the security and proper storage of food and beverage products, inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) minimize waste and pilferage
- Leads through communication, administration and financial controls resulting in the provision of exceptional food quality, service and experiences at targeted profit levels
- Oversees in the administration and planning of the Restaurants to ensure the property is current in product, pricing, service and image
- Provides leadership and direction in developing the department’s budget, and short and long-term objectives and strategic business plan
- Establishes operating policies and staff schedules for the operation of restaurants in order to achieve maximum service at desired profit levels
- Actively works with Public Relations in the development of marketing strategies on the latest trends, products and technology as it relates to the wine program
9
Experience For Executive Director Food & Beverage Resume
- Works as a team member, assisting guests’ and employees’ needs and inquiries
- Creates suitable training programs for Food and Beverage
- Works as a team member, assisting all guests’ and employees’ needs and inquiries
- Direct all operational activities towards supporting the Hotel’s Mission, Vision, and Core Values
- Monitor control of food, beverage, labor and operating expenses throughout the F&B division
- Provides operational direction to Bellagio’s Restaurant and Lounges hotel guest service departments
10
Experience For Account Director, Food & Beverage Resume
- Initiates and implements training of supervisors and hourly staff designed to provide the highest levels of proficiency, efficiency, and confidence in the delivery of service to guests
- Manages and monitors operational budget and profit & loss review for Food & Beverage Division
- Describes, assigns and delegates authority clearly and responsibly for the operation of the various sub-departments and shifts immediate supervision. Conducts weekly communications meeting, utilizing key reports, to ensure all staff are aware of goals, objectives and activities within the property and department
- Maintains and instills in supervisors and staff a high concern for effective control of food, beverage and labor costs
- Mentors subordinate managers in establishing and achieving predetermined profit objectives and desired standards of quality of food, service, cleanliness, merchandising and promotion
List of Typical Skills For a Director, Food & Beverage Resume
1
Skills For Director Food & Beverage Resume
- Working Experiences: 6 years in similar roll
- Ensuring heart and front of the house are clean and well maintained - maintain effective preventative maintenance program for all restaurants
- Strong technical literacy including Microsoft Word and Excel, payroll management and POS
- Strong familiarity with multi-unit food, fine dining and beverage
- Ensures team members are effective and well trained and deviations from service procedures are corrected through on the job training
- Previous experience managing restaurants, bars and banquets essential
- Extensive inventory / cost control experience; Advanced knowledge of financial aspects
- Working with food & beverage leaders, oversee the continuous review and updating of service training and leadership development
- Ongoing professional development, growth, and satisfaction of all leaders and colleagues through their respective departments
2
Skills For Assistant Director, Food & Beverage Resume
- Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
- Genuinely friendly, outgoing and caring…takes pride in their work
- Have a balanced perspective when dealing with guests; represent the company in a positive light at all times while exceeding guest expectations
- Personal Quality: outgoing, easy-going, reliable, healthy
- Direct the grouping, and assignment of, tasks while ensuring optimal allocation of resources
3
Skills For Director, Food & Beverage Experience Resume
- Support global partnership initiatives by curating concepts highlighting activations in sponsorship
- Act as a positive, contributing member within the hotel’s management encouraging communication, cooperation and assistance among all team members
- Ensure that the hotel offers a clean and safe working environment with continual emphasis on promoting employee health and safety
- Responsible for overseeing and driving the overall menu strategy for Red Robin
- Establish and enforces maintenance, repair, cleaning and re-stocking schedules
- Manage daily operations, ensuring that all standards and procedures are followed, including health & safety and quality assurance
- Apply creativity in menu planning, food and drink merchandising, banquet program development
- Monitor all guest service standards, constantly seeking ways to improve product and service as well as increasing volumes and profits
4
Skills For Director Food & Beverage / Operations Resume
- Assist in long term strategic Food and Beverage planning
- Plan strategies and directions for managed outlets, evaluating them physically, conceptually, operationally and financially
- Provide analysis and support for under-performing Food and Beverage operations
- Ensure appropriate talent is identified in compliance with department staffing plan
- Work with direct reports on goals to assist in accomplishing department initiatives, and their own career objectives
- Assist in the recruitment and interviewing for all key positions
- Manage budgets, handle permitting, insurance and rentals
- Comprehensive knowledge of expense control as it relates to payroll and forecasting
5
Skills For Corporate Director, Food & Beverage Resume
- Participate in the training of lounge staff
- Manage scheduling and attendance
- Assist the Director, Food & Beverage with administering corrective action as required
- Develop annual operating budgets and monthly forecasts for the food and beverage division
- Create and implement strategies for increasing revenue and profitability and participate in the Revenue Management Committee
- Review and monitor financial performance of the division, initiating corrective action where needed
- Uses trend data to develop menu (food & beverage) concepts fit for Red Robin for consumer/guest testing
- Works with balance of Marketing and cross-functional partners to place menu items on the annual calendar for permanent menu placement or LTO
6
Skills For Director Food & Beverage Analytics & Price Optimization Resume
- Assess guest feed-back and celebrate successes while solving challenges
- Assist the Director, Food & Beverage, in managing the lounge team
- Responsible for ordering and storage process
- Establish staffing model and daily “run routine” for each respective F&B branch
- Assist and guide the Food & Beverage department in achieving financial and operational targets
- Develop marketing plan for the restaurants and unique methods to drive revenues
- Lead and manage the day to day operations of the Food & Beverage Division, ensuring all service standards are followed
7
Skills For Executive Director Food & Beverage Price Optimization Resume
- Drive innovative Food & Beverage promotions and new menus; creating a destination of choice for both hotel and external guests
- Ensure the implementation of standards in guest service, constantly seeking ways to improve product and service as well as increase volumes and profits
- Responsible for the successful performance of all restaurants, Banquets, Kitchens and Stewarding operations
- Lead and coach the Food & Beverage Operations teams in providing exceptional guest service, colleague satisfaction and profitability
- Develop divisional goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand
- Ensure the food & beverage division is compliant with all finance and accounting standards
- Ensure FCLL is compliant with all AGLC licensing and regulatory requirements
8
Skills For Director, Food & Beverage Luxury Operations Resume
- Manages and directs Food and Beverage Management team, provides support and direction to the F&B Operations in helping drive revenues
- Work together with the Executive Chef on all areas pertaining to menus and food service
- Lead and coach the respective Outlet teams in providing exceptional guest service, employee satisfaction and profitability
- Education Level: Hospitality College
- Capability: has administration, organization and communication ability
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
9
Skills For Executive Director Food & Beverage Resume
- Assist the corporate team in achieving food and beverage leadership in the hospitality industry
- Responsible for the Food and Beverage pieces of new development projects
- Work with the AVP of Luxury Operations to develop and cascade a luxury culture of Food and Beverage across the portfolio of hotels
- Act as the Food and Beverage partner to the AVP of Luxury Operations and the General Managers
- Oversee the Business Plan process for all managed Luxury properties
- Select and utilize property(s) as beta sites for new initiatives
- Participate with new ownership groups in the development of their projects
10
Skills For Account Director, Food & Beverage Resume
- Oversee the layout and design of all kitchens and bars
- Prepare, for new projects, O, S, & E pars, item recommendations, and order parameters
- Review and evaluate all major Food and Beverage capital projects
- Support and direct Luxury Hotels Food and Beverage teams relative to standards, training, recruitment, customer loyalty, revenue, leadership, succession planning, performance improvement and performance measurement
- Provide operational support to the hotels in the field
- Work with Supply Management to implement Food and Beverage specifications as recommended by the Senior Vice President
- Implement all corporate Food and Beverage policies, procedures, SPIs and SOPs
- Translate organizational goals and objectives into performance standards for division, departments and individual positions
List of Typical Responsibilities For a Director, Food & Beverage Resume
1
Responsibilities For Director Food & Beverage Resume
- Develops budgets, forecasts, purchase specifications, operating equipment needs, menu development, food production control, job descriptions and other department criteria and standards
- PERFORMANCE STANDARDS: Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader
- Previous experience as F&B Director in a high end hotel environment
- Experience at the Department Head level in a restaurant/bar environment, as well as Banquets
- Hospitality experience an asset
2
Responsibilities For Assistant Director, Food & Beverage Resume
- Help to foster a highly skilled and engaged workforce built on a thoughtful, intuitive, and engaged service culture
- Ensure strong departmental representation on other hotel committees and activities
- Strong knowledge of Food & Beverage operations, preparation techniques, beverage operations and wines
- Actively participate on the hotel's Executive Committee and ensure strong departmental representation on other hotel committees and activities
- Experience in a high volume, luxury resort hotel (4 Star, 4 Diamond, +450 rooms) an asset
- Ensures the efficient, effective and smooth running of the operation
- Actively participates and ensures strong departmental representation on other hotel committees and activities
- Works with the Food and Beverage management team and colleagues to continually improve guest and employee satisfaction while maintaining the operating budget
- Evaluates the performance of the managers in the restaurants and provides leadership mentoring
3
Responsibilities For Director, Food & Beverage Experience Resume
- Maintains adherence to policies and procedures as set forth by the company relating to employment, environmental health and safety as well as laws relating to the operation of food, beverage and guest room facilities
- Ensure collaboration and communication on functional overview requirements during the early phases of Schematic Design
- Achieve service, financial, and human resource goals set forth by company executives
- Sets the warehouse value budget for each restaurant’s wine warehouse as well as the main wine warehouse
- Oversees and Manages all wine purchases and inventory for the entire property encompassing two thousand different labels valued in excess of six million dollars and maintains appropriate beverage cost by managing purchasing and requisitions
- Understands wine and beverage cost, general business practices of beverage operation
- Utilizes Avero to maximize sales and profits, manage labor and control costs
- Communicates, trains and supports all company initiatives
4
Responsibilities For Director Food & Beverage / Operations Resume
- To perform any other
- Supports the Vice President in the development and implementation of the strategic plan and vision for the division consistent with the company’s objectives
- Ensures all policies, procedures and practices are consistent with the company’s core service standards and brand attributes
- Assists with the research, development, evaluation and implementation of new venues, products, services, technology and processes to ensure company’s competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment
- Provides leadership for the division’s Human Resources responsibilities to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training, and succession planning processes that encompass the company’s diversity commitment
- Establishes accountability processes for division; ensures compliance with the company’s status quo third party representation philosophy, company policies, legal requirements, and collective bargaining agreements
- Reviews and monitors manager level employee’s schedules and approves vacations
5
Responsibilities For Corporate Director, Food & Beverage Resume
- Member of resort’s leadership team
- Plans, directs and co-ordinates the smooth and efficient operations
- Monitors his department in accordance with set financial objectives, policies and service standards to achieve guest satisfaction and financial results
- Provides direction and leads and drive strategic plan initiatives in support of company vision, mission and values
- Promote work environment where team members feel valued, involved and appreciated
- Prepares annual division budget and updates monthly forecast with tireless focus on profit improvement
- Ensures revenue is maximized and labour expenses are in control
- Plans and conducts tests to identify and improve weakness in service activities
- Ensures service and kitchen areas meet standard for cleanliness, proper set up, sufficient supplies and equipment
6
Responsibilities For Director Food & Beverage Analytics & Price Optimization Resume
- Monitors food quality, portion control and provides feedback to culinary staff
- Solicits and review customer and group critics on quality and service/product provided
- Ensures that established control procedures, liquors’ law and regulations are followed
- Identifies and recommends the needs for capital improvement and new equipments
- Provides assistance to all other Food & Beverage sections as required
7
Responsibilities For Executive Director Food & Beverage Price Optimization Resume
- Obey the various, temporary work which related to the own position and assigned by hotel and department heads
- Achieve budgeted revenues, prepare monthly forecast, monitor and control food, beverage and labor costs, and maximize profitability within all areas of the food and beverage department. Participate in the preparation of the annual departmental operating budget and financial plans that support the overall objectives of the hotel
- Foster a winning, solution-oriented working environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests
- Implements and audits inventory and cost control systems and procedures
- Actively participate in the strategic planning and on-going development of the hotel, including financial forecasting, ensuring the delivery of our environmental commitments, overseeing the health, safety and security of our guests and colleagues
- Lead and support all F&B departments in the achievement of their financial and operational targets via effective organizational development, policy and procedure development, and appropriate colleague training activities
- Focus on building the hotel’s top line revenue by developing a Sales & Marketing strategy targeting both in-house and external customers; works with the Director of Sales and Marketing to incorporate the strategy into the overall hotel plan. Maximizes revenue by concentrating on both the average check and the number of covers
8
Responsibilities For Director, Food & Beverage Luxury Operations Resume
- Develop and manage the Food & Beverage’s annual operating budget including capital expenditures to achieve or exceed budget expectations. Ensures successful performance by increasing profitability and providing a return a return on investment to the owner
- Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Swissôtel Hotels & Resorts Core Standards at all times
- Plan and direct the daily activities of the F&B Division to ensure goals and targets are met
- Develop, implement and monitor initiatives designed to achieve profitable results and superior service in all facets of F&B
- Ensure implementation of standards of guest service and constantly seek out ways to improve product and service as well increase volumes and profits
- Manage in compliance with established company policies and procedures, as well as in compliance with local, state and federal laws and regulations
- Actively participate in one of the Hotel’s employee committees
- Ensure quality of service and F&B program
9
Responsibilities For Executive Director Food & Beverage Resume
- Involvement in all new product and new service development for the lounge
- Manage daily operations of the lounge
- Ensure adherence to FIFO & H.A.C.C.P
- Monitor integrity of food and beverage operation ensuring compliance with all safety standards and brand standards through education, training, shop program etc
- Corporate liaison for outside food, beverage, and supply vendors
- Plan and direct the functions of administration and planning of the Food & Beverage Department to meet the daily needs of the operation. Partner with property chefs, outlet managers, and catering mangers in the creation of attractive and merchandising menus designed to attract a predetermined customer market
- Review analysis of Food & Beverage activities, costs and operations, and forecast data to determine area progress toward stated goals
10
Responsibilities For Account Director, Food & Beverage Resume
- Help define and develop the brand identities and strategic direction of the hotel’s food and beverage operations
- Consistently find ways to enhance service levels and ensure that standards are exceeded
- Assist in the preparation and coordination of the annual business plan and long term strategic vision of the hotel and the division
- Work with department heads to foster engagement amongst colleagues and leaders within the division
- Participate in the development of menus, promotions, and wine lists
- Develop and maintain close and effective working relationships with all supporting departments, particularly with the Executive Chef; Director, Sales & Marketing; Director, Conference Services & Catering; and the Conference Services Managers
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