Food & Beverage Operations Resume Sample
Ottilie Hessel
270 Barrows Place,
Philadelphia,
PA
+1 (555) 825 9577
Work Experience
Food & Beverage Operations Manager
06/2015
-
PRESENT
Philadelphia, PA
- Responsible for supervising employee’s workflow, setting leadership standards, and guiding work locations efficiency. Builds internal relationships ensure our employees are exceeding expectations
- Attending department head, conference review, food and beverage and pre-con meetings as required
- Maintain liaison and work closely with SMG’s financial and other staff services
- Expeditor-Greets takes and assembles Guest’s order, serves salad, entrees, accompaniments, desserts and beverages, Portions back-up items (i.e. fruit cup, desserts, cutleries and condiments). Stocks serving line with food and serving supplies. Ensures that the food is fresh and adheres to quality standards. Responsible for the sanitation and cleanliness of the area
- Role models the skills of guest service and interacts positively through relationships with guests, co-workers and supervisors displaying genuine concern and mutual respect for people’s needs. Assists with training for various F&B skill and customer service standards
- Communicate through e-mail, personal interaction and written information with Executive Sous Chef, Executive Pastry Chef, Chef de Cuisines, Executive Steward and Sous Chefs on behalf of the Executive Chef as required
- Act as a liaison between all other departments and the Culinary management team, communicating information about Human Resources needs, Local 2 information, Catering and Sales requests, VIP’s, Executive Office and last minute information
- Coordinates the Executive Chef’s daily schedule of meetings and appointments and his master set of banquet event orders
- Organizes the master Culinary Banquet Event Orders (BEO’s) for Culinary and Stewarding. Adjusting the BEO’s as needed daily with changes, daily distributions, Pop Ups, Revised etc…
Food & Beverage Operations Coordinator
03/2009
-
01/2015
Los Angeles, CA
- Prepare reports to Human Resources to assist in payroll consolidation, as well as all Human Resource forms, accident reports, vacation forms, PTO’s etc... Assist in Human Resource related issues to assist Culinary Management and the Executive Chef,
- Assist in creating, tracking, scheduling and approving PTO’s and Vacations
- Answer or forward all Executive Chef’s office inquiries and phone calls from colleagues, department heads, and guests. To follow up on calls to ensure guest needs are exceeded
- Maintenance and ordering of supplies for all office needs and office equipment including, printers and computers as required
- Ordering of Kitchen Equipment, Smallwares, etc. through Birchsteet(purchasing system)
- Sending daily specials and special menus for Holidays etc... to Restaurant Reservations as required
- Filling Expense reports for Executive Chef in accordance with Hotel Policy
- Operate a variety of Windows based computer programs to ensure the success of the department including a digital camera for Chef’s tastings with clients as well as for special events, and new menus
Internship Food & Beverage Operations
03/2003
-
02/2009
Dallas, TX
- Attends BEO meeting as a support to Executive Steward and Executive Chef as requested and appropriate
- Arrange monthly Colleague meeting for Culinary and Stewarding meetings. Prepare “minutes” of all meetings and distribute to appropriate Departments
- Assist with Scheduling of Culinary & Stewarding weekly schedules by providing the base information for Executive Chef and Executive Steward in accordance to Hotel Policy
- Assist in the Weekly and monthly forecasting of hours for payroll purposes as required
- Review and adjust daily payroll for Culinary & Stewarding according to the Policies and Procedures. Check and report all overtime for approval and reviewing with the Executive Chef and Executive Steward
- Prepare weekly report for Labor Meeting for Executive Chef and Executive Steward
- Distribute paychecks, commuter checks and all general employee communication sent by Human Resources, Union, and the Executive Office
Education
Indiana Wesleyan University - Cleveland Education Center
1998 - 2002
Bachelor's Degree in Hospitality Management
Professional Skills
- Running a shift, scheduling, Performance Manage PAF's, Problem Solving (Guest complaints; scheduling, financial and logistics), Managing day to day operational performance, some P&L responsibility requiring Financial Literacy, Hospitality Skills
- Excellent customer service and organizational skills, with high regard to attention to details
- Financial management skills (e.g. ability to analyze P&L statements, develop operating budgets, prepare a short and long term forecast)
- Proven experience handling a busy Food & Beverage operations
- Manage budget using strategic purchasing, efficient kitchen systems, creative menus and excellent vendor relations
- Drive business strategies and promotional programs at the park by working with Commercial Strategy to effectively meet operating income profitability targets
- Experience in working in international hospitality brand
How to write Food & Beverage Operations Resume
Food & Beverage Operations role is responsible for training, events, retail, finance, credit, purchasing, payroll, design, research, digital.
To write great resume for food & beverage operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Food & Beverage Operations Resume
The section contact information is important in your food & beverage operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Food & Beverage Operations Resume
The section work experience is an essential part of your food & beverage operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous food & beverage operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular food & beverage operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Food & Beverage Operations resume experience can include:
- Solid negotiation, persuasion, communication, presentation and public speaking skills
- Responsible for fan experience in the building
- Proven track record of success working in or with fast-paced, consumer focused Food and Beverage operation known for development capabilities
- Builds and maintains strong relationships with guests, subcontractors and Levy Restaurants team members
- Serve as a leadership role model and create an exceptional employment experience for Centerplate's staff
- Looking for an internship for the summer period (now until September)
Education on a Food & Beverage Operations Resume
Make sure to make education a priority on your food & beverage operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your food & beverage operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Food & Beverage Operations Resume
When listing skills on your food & beverage operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical food & beverage operations skills:
- Good computer skills MS Office and Micros system
- Effectively maintain inventory of venue operating supplies
- Drive promotions that deliver great dining experiences for guests at a good value
- Conducts and oversees meeting/event room inspections prior to each event to ensure room is set according to specifications and customer expectations
- Upervisory experience in a hospitality setting
- Solid understanding of F&B operations, products and techniques
List of Typical Experience For a Food & Beverage Operations Resume
1
Experience For Food & Beverage Operations Manager Resume
- Clear understanding of the activities of direct competitors and seek for counter measures (via SWOT analysis and regular competitors survey)
- Process digital photographs and prepare posters, flyers and other internal documents as requested
- Maintain Communication boards with up to date and relevant information for Colleagues
- Active Participation in Hotel Committees and Community projects
- Holds and documents weekly meetings with client/partner with the goal to be informational, fact finding, idea generating and problem solving in an effort to regularly obtain feedback from clients to improve operations
- Attends client staff meetings on a regular basis
- Establish and implement annual objectives for F&B department
- Attend divisional and general meetings
- Recruit all seasonal concessions staff. Perform phone and in-person interviews for qualified candidates
2
Experience For Food & Beverage Operations Coordinator Resume
- Ensure that all staff are properly trained and receive an orientation for their position
- Work with non-profit community partners and attend job fairs to recruit staff
- Process timesheets for payroll
- Budget and control expenses with a focus on food, beverage, and labour costs
- Ensure all credit and financial transactions are handled in a secure manner
- Serve food courses and beverages to guests in our Food & Beverage outlets
- Strive to continually improve guest satisfaction
- Improve your knowledge about the wines in Midtown Grill and bourbons in Sorel’s Bar and Lounge and know how to sell them to our guests
3
Experience For Senior Food & Beverage Operations Manager Resume
- Create an environment where an exceptional service and dining experience is delivered to each customer, contributing to Centerplate's goal of 100% customer satisfaction
- Plan and execute all operations activities against forecasted daily business volume
- Manage and supervise daily operations of F&B Cast to ensure overall vision and objectives are achieved
- Champion the Park F&B enhancement programs with Segment and various sites so that can update related partners on the site-wide operations standards
- Develop and manage talent effectively through identifying training and development needs, coaching and developing appropriate measurable reward/incentive programs which recognize exceptional cast performance
- Manage the F&B Park Operations P&L and monitor the financial performance for departmental revenue, expenses and resultant Operating Income in order to meet financial expectations on a short and long term basis
- Partner with different LOBs to support the operations development
- Extensive knowledge in F&B industry and operations
4
Experience For Director of Food & Beverage Operations Resume
- To have complete knowledge on the food & beverage ,service available / preparation methods and time in the section appointed
- Converses with guests in all outlets to solicit feedback
- To be updated on new items and technology availability in the market in order to seek improvement of operations & introduction and implementation of new F&B promotions
- Ensure that SFSMS, Hygiene and Food Safety Management Policies, Fire & Safety Standards, are explained to staff, and are correctly applied at all times
- Works closely with the Executive Chef Sous Chef to improve quality of food
- Ensures that all equipment & utensils under his charge are accounted for, properly handled & regularly serviced / maintained
- Establishes ongoing training and development programs for service staff, coordinating with Human Resources, Training Manager and the Director of Food & Beverage
- Provides performance evaluations regarding employee probation periods, promotion or transfer consideration and salary review
5
Experience For Assistant Food & Beverage Operations Manager Resume
- Always presents a positive attitude and provides leadership support to all staff at all times in order to attain the desired goals. Motivates, educates and develops staff on a continuous basis to achieve maximum efficiency and confidence
- Assists the Traders Club Lounge Team as and when required and ensures that the Lounge is always presentable and its F&B product of highest quality and standard
- Be environmentally friendly, reduce waste, recycle when possible, and reuse whenever applicable
- Supports and Manages the hotel restaurant, Waters Table while working closely with the Assistant Director of Food & Beverage, Director of Operations, and other hotel departments
- Resolve guest complaints and maintain a high level of Food and Beverage experience and service
- Develop procedures that enhance the food and beverage operation as a whole
- Recruit, manage, train, and develop the team
- Manage all Food & Beverage Outlet operations
- Develop menus with other members of F&B team
6
Experience For Internship Food & Beverage Operations Resume
- Knowledge of Windows based programs, e-mail/Internet, Wordperfect, MS Word, Excel, Publisher, Timesaver, etc.
- Seated use of computer, keyboard and mouse
- Indoors, dimly lit, carpeted, climate controlled environment
- Hard kitchen floors with occasional slippery or greasy areas
- Outdoors, cement surfaces, with exposure to outdoor climate and elements
- Keen ability to promote and participate in a team environment
- Work extended or irregular hours to include nights, weekends and holidays
- Self-starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas of the business outside of retail operations
- Provide contributions to the future direction of the Corporate Food and Beverage Department
7
Experience For Corporate Manager of Food & Beverage Operations Resume
- Assist Business Development with pro formas for new acquisitions
- Develop and implement table service standards
- Research and update our product specifications for liquor, beer, wine and food
- Assist in new business development opportunities
- Ensure all food and beverage equipment are in proper operational condition and are cleaned on a regular basis
8
Experience For Starbuck s Assistant Food & Beverage Operations Mgr Resume
- Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume
- Notify engineering immediately of any maintenance and repair needs
- Manage local food and beverage marketing programmes for the hotel; participate in and maintain system-wide food and beverage marketing programmes and promotions. Monitor local competitors and industry trends
- Responsible for managing the operations of restaurants as well as the performance management and development of colleagues
- Oversees the financial aspect of operations, optimises profits and ensuring that the highest level of service quality is provided to the hotel’s residents and guests
9
Experience For Supervisor, Food & Beverage Operations Resume
- Understands the impact of departments operations on the overall property financial goals and objectives and manages tachieve or exceed budgeted goals
- Schedules banquet service staff tforecast and service standards
- Create and execute annual and quarterly program overviews and delegate manageable action plans to the culinary crew
- Develop new systems and tools which produce foundational alignment and efficiencies
- Create systems to track employee happiness and progression
10
Experience For Food & Beverage Operations Interns Resume
- Develop and implement green practices and environmental sustainability initiatives
- Foster relationships with vendors and strategic partners
- Work with the kitchen crew to expand offerings to match company values and employee preferences
- Ensure high standards for variety, nutrition, creativity and presentation
- Cultivate cohesive team environment that integrates Airbnb values and emphasizes fun and creativity and personal and professional growth
- Food Certification based on jurisdiction
- Applied Business Knowledge- Understanding market dynamics, enterprise level objectives and important aspects of the company’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results
List of Typical Skills For a Food & Beverage Operations Resume
1
Skills For Food & Beverage Operations Manager Resume
- Effectively up-sells products and services throughout the event phase
- Management Food and Beverage experience
- Five years restaurant experience
- Work experience in a variety of capacities in food service operations
- Previous operations leadership experience in a complex food service environment
- Restaurant or stadium concessions experience
- Undertake regular review of department processes to ensure effectiveness and efficiency
- Strong relationship builder with a variety of external and internal parties
2
Skills For Food & Beverage Operations Coordinator Resume
- Implement appropriate and effective measures to improve control of costs/ expenses/ labor
- Experience in a similar position in a 5 hotel
- Supporting Management of Department Operations and Inventories
- Handling hot china and silver
- Assist with creating staffing guides and operational hours for both new and existing clubs
3
Skills For Senior Food & Beverage Operations Manager Resume
- Management of Material Resources- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work
- Ensures meeting and event rooms/space are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements
- Compare vendor pricing and value (triple bottom line: people, planet, profit) in all areas of purchasing (food, equipment, etc.)
- Develop and oversee food safety/sanitation practices, training and ongoing compliance
- Create, implement and expand food program values: influencing menu creation, purchasing, employee health and wellness, conservation, sustainability and service
- Willingness and ability to work long hours, evenings, and weekend, depending on the needs of the business including holidays
- Guide and assist clubs with engineering and designing new menu concepts
- Develop and implement business strategies for driving and maximizing food, beverage and merchandise sales
4
Skills For Director of Food & Beverage Operations Resume
- Leads and oversees shifts and actively participates in the servicing of events
- Coordinates and oversees routine maintenance to ensure a quality meeting/event facility
- Schedules Banquet, Event Services and Event Technology staff to forecast and service standards, while maximizing profits
- Works with Event Planning team members to ensure flawless delivery of events and customer details are delivered as agreed upon
- Oversee and provide input on kitchen layout for new facility including equipment, station diagrams, storage, etc
- Work with Finance team to forecast budget and convey to kitchen team expense projections/spending
5
Skills For Assistant Food & Beverage Operations Manager Resume
- Occasional lifting up to 25lbs
- Significant expertise in food and beverage management with a catering/concessions emphasis
- Up-to-date certifications for safe food handling and responsible alcoholic beverage service
- Perform detailed evaluation reports on existing properties to ensure our clubs are in compliance with F&B standards and strategic alliances
- Review FB budgets for assigned existing properties
- Assist with the design of an FB catering plan with property leaders
- Assist Operations VP’s with issues and concerns involving their respective clubs
- Participate in establishment of a marketing and public relations plan for F&B
- Ensure that required operating licenses and permits are displayed as required by law
6
Skills For Internship Food & Beverage Operations Resume
- Schedule staff for all events including Aberdeen IronBirds’ games, youth tournaments and camps, and events held at the complex
- Engage with seasonal employees to quickly identify staffing and personnel needs
- Participate in the preparation of the annual departmental operating budget and financial plans
- In partnership with the catering office, identify additional sales opportunities to enhance revenue
- Responsible for your own section during the service
7
Skills For Corporate Manager of Food & Beverage Operations Resume
- Ensures that proper and adequate controls are being followed for requisitions / issues / par-stocks etc. Monitors par-stock turnover (FIFO)
- Conducts daily F&B briefing and shares relevant information with the F&B service team to create awareness
- Full understanding of colleague engagement, implement procedures to increase colleagues satisfaction
- Develop and recommend the budget, marketing plans and objectives and manage within those approved plans
- Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Management and/or supervisory F&B experience
8
Skills For Starbuck s Assistant Food & Beverage Operations Mgr Resume
- Comply with all F&B brand standards
- Responsible for daily and cumulative financial performance
- Adheres to and reinforces all standards, policies, and procedures (Brand Standards, Core Deliverables, SOPs, LSOPs, etc.)
- Applies knowledge of all laws, as they relate to an event
- Oversees maintaining the inventory, par levels and maintenance of equipment, amenities and controllable supplies for the meeting and event rooms/space (e.g., tables, chairs, staging, pads, pens, candy, water service)
- Attends and supports all pre-event/pre-convention meetings as needed to understand group needs
- Communicates critical information to Banquet, Event Services and Event Technology teams
- Maintains and oversees all cleanliness and sanitation standards in all event operations areas
9
Skills For Supervisor, Food & Beverage Operations Resume
- Solves problems and/or suggest alternatives to previous arrangements if necessary
- Delegates tasks to ensure room sets are “on time” and meet Event Management Standards
- Ensures employee awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores
- Uses banquet beverage tools to guide banquet beverage team in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor
- Ensures brand specific meeting services program is in place per Brand Standard (Redcoat Program, PlumPerfect Program, etc.)
- Works with Culinary team to ensure proper presentation and storage of food items is adhered to
- Ensures orientations for new team members are thorough and completed in a timely fashion
10
Skills For Food & Beverage Operations Interns Resume
- Conducts monthly department meetings with the associates
- Maintains attendance log for banquet associates
- Maintains and enforces established sanitation
- Adheres tand reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.)
- Uses banquet beverage records tcontrol liquor costs and manage the banquet beverage perpetual inventory
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