Director, Sales Support Resume Sample
Jerad Hintz
297 Homenick Harbor,
San Francisco,
CA
+1 (555) 228 4648
Work Experience
Sales Support Director
10/2017
-
PRESENT
Detroit, MI
- Enterprise Dealer Sales: Be the point person working with all relevant Cox Automotive business units to develop a comprehensive solution of various products and services
- Technology: Integrate the client requirements with product development and technology efforts to ensure a high impact functional product is offered to the marketplace. Facilitate the resolution of product issues with support from the program management department and additional IT support teams
- Operational Excellence: Ensure the required communication, training, and implementation of processes and procedures is achieved for client satisfaction
- Consulting: Identify client needs through quantitative-based analysis, and to understand key findings from data and available reports to recommend solutions
- Make effective and persuasive speeches and presentations on controversial or complex topics
- Job is eligible for the Broadridge employee referral program
- Manage a team of Sales Engineers; this includes hiring, training, performance management, mid-year and year-end reviews, continued education, and accountability of the team’s performance
Director of Sales Support
10/2013
-
06/2017
Phoenix, AZ
- Respond to functional and technical elements of RFI’s/RFP’s/RFQ’s
- Applies knowledge in a strategic consultative manner
- Proactive sales orientation
- Able to travel 25%-50% of the time
- Develop, present, or respond to proposals for specific client requirements
- Recommend and support the deployment of changes to current solutions while ensuring customer needs and expectations are met
- Learn and maintain expert standards on all Cox Automotive products
Director Sales Support
12/2007
-
05/2013
Chicago, IL
- Maintain principal contact with senior buyers across retailers and work with assistant buyers as needed
- Develop relationships with accounts and work towards new relationships with horizontal departments such as Marketing, Operations, etc
- Overall key HBO contact in terms of the account relationship, bridge account with operations, marketing, etc.)
- Leads customer review meetings
- Work cross-functionally and across regions to drive new channel business processes and improve our partner’s overall experience
- Participates in building, packaging and price setting with members of management to meet market needs
- Prepares sales production reports for senior management
Education
Everest University - Orange Park Campus
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Strong financial business acumen. Excellent analytical skills, including database and/or statistical modeling experience
- Excellent verbal, presentation experience and written communication skills
- Excellent presentation and communication skills to work effectively with teams throughout organization
- Strong financial business acumen and excellent analytical skills
- Excellent leadership, coaching, decision-making, interpersonal, problem solving, presentation, analytical, and verbal and written communication skills
- Excellent facilitation, oral and written communication and organization skills required
- Experience motivating both exempt and non-exempt employee base for growth and strong performance
How to write Director, Sales Support Resume
Director, Sales Support role is responsible for modeling, database, organization, design, finance, credit, training, compensation, reporting, consulting.
To write great resume for director, sales support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Director, Sales Support Resume
The section contact information is important in your director, sales support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Director, Sales Support Resume
The section work experience is an essential part of your director, sales support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous director, sales support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular director, sales support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Director, Sales Support resume experience can include:
- Lead cross-functional teams in the development and execution on all aspects of complex integrated marketing programs encompassing: strategy development, creative development, population selection, compliance and legal approval, proofreading, internal communication development
- Advanced Excel skills to include pivot tables, formula generation, and macros required
- Strong leadership experience in a Customer Service, Sales or Sales Operations based organization
- Cost-effective sales support allocated based on highest priority opportunities
- Desirable to have knowledge in tracking advertising operations effectiveness
- Develop and maintain solid working relationships with internal and external customers understanding their specific needs
Education on a Director, Sales Support Resume
Make sure to make education a priority on your director, sales support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your director, sales support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Director, Sales Support Resume
When listing skills on your director, sales support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical director, sales support skills:
- Monitor skills and effectiveness of the sales organization to adjust / meet sales training and development needs accordingly
- Experience in leadership roles; experience managing sales support teams
- Communicate effectively using English, and another local language in Asia Pacific (ASEAN, ANZ, China, India, Japan and Korea) is advantageous
- Prior experience in supporting Sales and Operations
- Prior Telecomm and Carrier experience
- High level of consulting skills and attitude required
List of Typical Experience For a Director, Sales Support Resume
1
Experience For Sales Support Director Resume
- Key business partner to the Chief Business Officer in supporting sales delivery, sales enablement and pricing strategy
- Manager of team of Sales support specialists including Ad Operations, Project Management, Sales Enablement, Pricing & Yield Management and Sales Compensation
- Assist Country Managers in setting territories, quota allocation and tracking performance against the same
- Develop strategies to manage entire order fulfillment cycle while driving efficiencies in teams
- Responsible for coordination with the other offices to produce the scope needed for proposals and engineering needs
- Cultivates critical relationships across the organization (Sales, Service, Product, and Marketing) and within the broker/consultant community
- Understands market conditions and adapts business model to meet emerging market needs
- Single owner of all sales related data including Targets, attainment, pipeline coverage and ROI per headcount/team
- Educate executives on pricing and yield strategies for revenue maximization
2
Experience For Director of Sales Support Resume
- Leverage data to identify opportunities to grow profitability through sales strategies, process optimization, opportunity targeting etc
- Comfortable presenting to live audiences and via video conference
- Highly winning personality ready to deal with conflict constructively
- Executive Reporting and Communications
- Contribute to development of strategies and tactics of global market unit in order to maintain and grow the business sustainably and profitably
3
Experience For Director Sales Support Resume
- Maintain and build relationships with existing and new accounts, identify customer needs and provide appropriate product recommendations and sales to maintain and grow existing accounts
- Align with other Sales Directors in the Region and ensure internal departments support the business
- Administer department budget in accordance with company strategies and targets
- Recruit, train, develop, motivate and retain teams
- Lead and enable the team to prepare for future business growth in defined strategic growth areas (demand assessment, project initiation, positioning, and execution) with target customers
- In addition, 8 – 10 years experience in one of the following or a combination of Inside Sales Management, Customer Service Management, Distribution Sales Management and/or Demand Planning Management
- Basic proficiency in MS Office. Highly customer focused
- Review and assess technical requirements contained in customer inquiry packages
- Develop the design basis of resulting SPIG product offerings involving performing thermodynamic ratings and design optimizations to achieve lowest evaluated cost
4
Experience For Director, Sales Support Ccbs Resume
- Prepare detailed and accurate cost estimates
- Prepare the technical content of each quotation, including the generation of performance curves, completes technical data sheets, highlighted technical clarifications and exceptions to client’s specification
- Prepares and tracks submittals on awarded projects
- Respond to client’s pre and post bid technical questions in an efficient and clear manner to maximize client’s confidence in SPIG’s proposal. Generates the Project Transfer Document after an award
- Provide guidance to the Sales teams, Field Sales Representatives and customers directly in the selection of the appropriate system, design point, and mode of operation
- Responsible for the assessment and accommodation of all technical risks associated with the equipment proposed and recommends acceptable technical risk level to senior management
- Perform design evaluations on new technologies being investigated by the company
5
Experience For Director Carrier Sales Support Resume
- Interface with clients, vendors and other disciplines within the business providing technical assistance as required
- Provide support to the Arona, Italy and San Diego, CA, USA offices as needed on both wet and dry products
- Develops self and others, models accountability, provides guidance, sets performance goals and expectations for the department, manages performance, provides training and development opportunities. Looking for a coach and a people leader
- Partners with key business leaders across the organization to develop and execute business strategy and key initiatives
- Partners with senior leadership within the sales organization to provide a standardized scope of activities including, but not limited to: lead generation support, campaigns enablement and support, sales process support, account planning support and other sales support tasks, as identified. (25%)
- Provides generalist support across key support activities, including
- Drive superior quality of sales data through discipline of data entry, continuous improvement of sales systems usability and improvements in sales processes
- Assist Chief Business Officer to identify, track and analyze key sales KPIs
6
Experience For Senior Director, Sales Support Resume
- Single owner of forecast accuracy and pipeline coverage
- Drive sales enablement strategies to ensure optimized processes and allocation of resources against prime opportunities
- Familiar with CRM tools and systems
- Deal with ambiguity in multi-cultural environments
- Lead and manage team that supports daily operations of RFP Development, Cross Referencing and Quoting, Large Account Implementations and Project Management and Customer Program Management
- Optimize and create efficiencies, synergies, and consistencies in all functional operations – both with internal team coordination and external customer support
7
Experience For Technical Director of Sales Support Resume
- Develop new initiatives and grow support model for managing the programs, while developing cross training program for functional and team growth
- Provide deal team leadership for services or related sales within an assigned sales region through the formulation and execution of proposal strategies that capitalize competitive strengths to serve the customer resulting in execution of definitive sales agreements
- Manage the sales proposal process from opportunity identification through contract flow-down to key organizations
- Lead deal structuring, pricing, and all other proposal development activities as the sales team’s primary proposal interface with projects, platform, global ops, risk management and other functional groups as required
- Assist sales directors and regional general managers in identifying new opportunities and creating sales analysis for the Asia-Pacific region
- Manage, support and nurture the development, growth and success of the sales support staff
8
Experience For Director, Order Management & Sales Support Resume
- Monitor success rates of submitted bids
- High level of customer service, innovation and creativity required
- Manage/supervise Sales Support positions including but not limited to: Tour Desk, Inhouse Admin, Dayline Admin, Sales Training Admin Kids Club, Food and Beverage, and Host/Hostess
- Ensure standards, policies and procedures are being followed by all Sales Support departments
- Conduct weekly meetings with all Leadership in Sales and Sales Supports departments
9
Experience For Bioprocess Upstream Sales Support Director Resume
- Maintain regular communication with department heads including but not limited to Resort Operations, TM Services, Sales Directors, Executive Directors and Regional Management
- Conduct ongoing customer service training and leadership training with all Sales Support Managers
- Assists management in hiring process
- Track and report on performance and productivity of sales support teams
- Complete performance evaluations quarterly and develop action plans for each direct report
- Build, coach and develop direct reports
- Complete tasks in a timely manner including but not limited to: responding to emails, executing disciplinary action, meeting deadlines such as daily, weekly, biweekly, monthly reports, performance evaluations
- Proactively and thoroughly researches matters relating to team member and rep payroll, system issues, application issues, team member and rep attendance, contracts, and discrepancies
10
Experience For Area Director, Sales Support Resume
- Extensive knowledge of all Sales Support departmental functions
- Recruit, develop, coach and manage a team of Regional Sales Consultants, that partner with Managing Directors in achieving and exceeding their territorial sales goals
- Help ensure product sales through the development and coaching of Regional Sales Consultants sales skills, territory management and strategy execution
- Ensure successful implementation of product distribution plans as it relates to the Regional Sales Consultant team. Keep up to date on the competitive and industry landscape as related to the product line
- Delivers effective billing management, credit and collections, revenue assurance and achievement, special pricing, bids and requests for proposal
- Experience responding to government bids
- Contributes to sales budgeting, forecasting, and long range planning to increase market share
List of Typical Skills For a Director, Sales Support Resume
1
Skills For Sales Support Director Resume
- Strong interpersonal skills – straight forward communicator
- Professional experience with at least 5 years’ experience in a sales support / business support function
- Experience in related field (i.e. Marketing, Sales, Sales Operations, etc)
- Demonstrated success achieving organizational / sales goals
- Demonstrate a thorough working knowledge of K12, Sales Adoption requirements
2
Skills For Director of Sales Support Resume
- BA in Sales / Management / Marketing or equivalent work experience required
- Supports others in personal development and shares own experience
- Health/managed care experience required
- Proven track record in a start-up function within a mature company
- Prior sales support in Engines / Services
- Supervisory/ Management experience required
- Significant Sales Support management experience
- Previous (7-10 years) experience in direct sales and/or sales support
- Professional experience in Sales or Restaurant Operations/General Management
3
Skills For Director Sales Support Resume
- Experience in sales planning and tracking
- Experience in implementing and improving business processes and systems
- Passionate about sales and developing excellent structures, processes and people
- Desirable to have experience with sales methodologies
- Lead and participate in simplification initiatives to improve the sales proposal process and customer experience
- Demonstrates enthusiasm for Sales Support role and remain up-to-date with departmental changes
- Maintaining and ordering operational supplies for Sales Support and Sales such as uniforms, administrative supplies, name badges, and swipe badges
- Working knowledge of CRM and other Market Intelligence portal resources
- Manage customer service executive escalations including order processing, complaint resolution, billing, warehousing and logistics
4
Skills For Director, Sales Support Ccbs Resume
- Monitor and update budgetary pricing data. Receive, track and plot all Firm Proposal Pricing to keep budgetary pricing data current
- Uses state of the art knowledge in solving problems and leads activities to assist customers in problem solving related to current and future technologies
- Asses training gaps and develop learning curriculum to drive the adoption and execution of Visa’s Sales methodology
- Utilize competitive market and pricing data to develop job submissions including cost analysis and requested cost/price position
- Active in continuous training of technical employees
- Active in training customers on benefits and use of ABB products
- Support marketing with all difficult technical issues
- Proactive pursuit of processes that can be absorbed in Sales Administration as opposed to being completed by the sales force
5
Skills For Director Carrier Sales Support Resume
- Develop and facilitate company’s branded sales training and development offerings as assigned (scheduled annually)
- Collaborate with Sales Support Operations to coordinate sales training logistics
- Collaborate with Marketing on development of quarterly campaign and Customer Appreciation Week content, field communication and engagement
- Establish/maintain contact with field line management to ensure sales support is provided and that the training and development needs are addressed
- Successful, transition of measurable non-selling activities from sales force to sales support
- Data-based decision making across RGP sales regions
- Drive clarity in a rapidly changing, ambiguous environment
6
Skills For Senior Director, Sales Support Resume
- Integrate Visa’s sales methodology for account planning, reviews, and deal reviews to support the sales objectives for the region
- Capable of working in excel and salesforce.com software at a high level
- Prepare thermal & fan sizing and tower selection data
- Attitude of ownership in pursuit of delivering customer delight
- Serve as an Expert within ABB across organizational boundaries in at least one technology area or across a technical field
- Maintain solid knowledge of state-of-the-art technologies tools and methods in own area/s & frequently demonstrates shares & connects own area of expertise with other disciplines
- Actively pursued by Customers and colleagues for technical advice
7
Skills For Technical Director of Sales Support Resume
- Maintain knowledge of the technology strategies in one or more of ABB´s businesses relevant to own area of expertise
- Maintains current knowledge on competitor technology and products
- Proactively seeks to improve operations and customer satisfaction
- Proactively interacts with relevant parts of ABB outside of your own group/unit and maintain a professional network outside of ABB
- Maintain an active membership with the IEEE and IEC communities
- Regularly writes and lectures at internal/external venues
- Author and provide technical “White Papers” to support product or industry issues
- Experience initiating and driving standard policies and procedures department wide, identify and drive efficiency opportunities and continue to improve cost leverage for the business
- Think strategically and execute
8
Skills For Director, Order Management & Sales Support Resume
- Lead cross functional projects
- Author Home Health and / or Hospice quarterly campaign and Customer Appreciation Week communications per annual plan
- Thorough knowledge of home health and / or hospice is required
- Adoption of consistent sales management processes and best practices across all regions
- COMPETENCIES (HOW THE WORK GETS ACCOMPLISHED)
- Data driven, systems-savvy, problem solver
- Drive consistent adoption of Visa’s sales methodology and processes for all accounts and deals across the region
9
Skills For Bioprocess Upstream Sales Support Director Resume
- Regional and Global core governance alignment
- Collaboration from stakeholders to support management to the schedules defined
- Lead the direct and matrix organization to achieve Day 1 readiness
- Day to Day management of quota alignment and minimize churn
- Quantifiable accomplishments in development and attainment of aggressive retention/sales goals
- Thorough knowledge and background in Sales Support programs, demonstrated success in translating marketing plans into effective sales strategies in competitive industry
- Self?driven, energetic, proactive, reliable, able to set priorities
- Structure, lead, plan and manage – business focus
10
Skills For Area Director, Sales Support Resume
- Focus on execution and quality of daily operations
- Change Management capabilities towards resilience to resistance and changes
- Comfortable with hard measures and metrics
- Frugal – treats company’s resources as their own
- The ability to collaborate with a multi-department team
- Leverage software applications; proficient in Salesforce, Microsoft applications (Outlook, Word, Excel, PowerPoint Data and related sales technologies and is metrics-driven
List of Typical Responsibilities For a Director, Sales Support Resume
1
Responsibilities For Sales Support Director Resume
- Has decision making authority
- Build, manage & expand the offering portfolio in a specific area of competence &/or business
- Self-Starter with a Strategic Thinking mindset
- Manages staff in the development and implementation of departmental policies, procedures and programs
- Works with field Divisional Vice Presidents to develop strategies to drive sales execution
2
Responsibilities For Director of Sales Support Resume
- Implements short to medium range work plans or goals for specific work groups managed
- FINRA 6, 63 AND 26 and/or the willingness to obtain within 12 months
- Presents information and provides analysis to advise and support decision making for Vice President of Cox Business on strategic business development, acquisition, planning, market opportunities and threats
- Remains current on existing products, new product development, technical information, methods and procedures, continuous process improvement and the competitive landscape
- Demonstrates enterprise wide thinking by collaborating across regions on special projects, strategic business planning and initiatives, and implementing best practices to drive performance to meet or exceed customer and business expectations
- Develops, builds and manages relationships with Center and regional peers
3
Responsibilities For Director Sales Support Resume
- Customer engagement orchestration as prime interface to the KAM and customer
- Oversees tracking of key metrics associated with sales processes and growth initiatives and maintain focus on all Key Performance Indicators (KPI’s) including net account growth, USFoods Online utilization penetration and churn
- Past positions in sales or sales support management
- BS/BA in related discipline highly desired
- Low ego/status needs
- Services Sales push
- Collaborates with sales leadership on the DSMs Work With process by identifying specific sales opportunities and actions for the TM’s. Monitors and reviews activity and coaching notes to assure the development of the Area sales team into a world class Sales team. Assures consistent, positive customer experience through implementation of the Service Model
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