Director, Service Delivery Resume Sample
Jamal Ankunding
9447 Volkman Valleys,
Houston,
TX
+1 (555) 360 1122
Work Experience
Director, Service Delivery
07/2015
-
PRESENT
Houston, TX
- Manage day-to day relationship with Service Provider to ensure the effective delivery of outsourced services to Coach Managers and employees
- Manage and audit Service Provider performance and productivity relative to Service Level Agreements
- Establish metric/performance reporting
- Track Service Provider performance and ensure viability of service levels
- Define and implement service level reporting for Coach
- Communicate important policy changes that affect operations to Service Provider and/or Coach
- Interface with Contract Manager and Finance Manager as needed to analyze Service Provider performance
- Work with the Service Provider to progress the goals and objectives of the set of agreements
Director Service Delivery
03/2010
-
06/2015
Dallas, TX
- Monitor regional compliance with obligations of the set of agreements
- Work with Demand Manager to reconcile projected resource baseline with actual utilization of resources
- Ensure the appropriate support of the Transformation implementation
- Be the primary liaison on day-to-day basis regarding communication between Coach and Service Provider regarding service delivery changes, problems and recovery efforts
- Ensure an in-house process is maintained for handling of high severity and stagnant issues/events in both the supplier and the retained environments
- Contact Service Provider with day-to-day corrections, plan/program changes, and any details/info necessary to resolve conflicts between customers and Service Provider
- Educate Service Provider on program/product/operational details, including the development and implementation of Service Provider processing schedules and coordination of data flow ensuring timely transmittal to Service Provider
- Develop and distribute written communications as needed to the Service Provider
- Review and monitor Service Provider problems, change management processes, and escalation procedures
Associate Director, Service Delivery
11/2006
-
10/2009
Chicago, IL
- Provide early warning to the Business Stakeholder executives regarding degraded or missed service levels
- Measure, monitor, and manage Coach’s satisfaction with the Service Provider and provide remediation
- In conjunction with Service Provider, design and administer customer surveys and other feedback processes
- Conduct service level reviews with leaders
- Participate in testing of Disaster Recovery plans as necessary and monitor results of business continuity testing
- Consult on the definition and execution of the Service Provider’s Disaster Recovery Plan to ensure business continuity
- Provide direction and leadership in developing the Coach business processes that ensure contractual compliance
Education
University of Washington Tacoma
2002 - 2006
Bachelor's Degree in Business
Professional Skills
- Strong interpersonal skills and ability to work in dynamic environments with highly skilled and motivated technical team members across the organization
- Technical, analytical, troubleshooting and problem solving skills
- Negotiation, facilitation and stakeholder management skills needed
- We seek previous experience with designing and managing implementation of infrastructure for product hosting (Internal, Co-location, and Cloud)
- Proven background in successfully delivering and supporting key business applications and application infrastructure in a fast paced, Agile environment
- Deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude
- Healthcare payer industry experience with knowledge of managed care concepts and principles related to servicing health insurance contracts
How to write Director, Service Delivery Resume
Director, Service Delivery role is responsible for organization, organizational, business, planning, procurement, training, negotiation, leadership, finance, integration.
To write great resume for director, service delivery job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Director, Service Delivery Resume
The section contact information is important in your director, service delivery resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Director, Service Delivery Resume
The section work experience is an essential part of your director, service delivery resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous director, service delivery responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular director, service delivery position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Director, Service Delivery resume experience can include:
- Strong organizational skills; demonstrated ability to manage a team and produce results
- Clear and concise verbal and written communication skills to communicate effectively with all levels of the organization as well as external customers
- Demonstrate leadership skills ,ability to drive vision and purpose that motivates others to take action
- Proven ability to effectively communicate and influence associate, exempt staff, senior management and senior external customers
- Prioritize and organize effectively, supervise and motivate others, and implement cross functional change
- Prior experience leading teams in Infrastructure and Operations including Security Ops
Education on a Director, Service Delivery Resume
Make sure to make education a priority on your director, service delivery resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your director, service delivery experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Director, Service Delivery Resume
When listing skills on your director, service delivery resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical director, service delivery skills:
- Customer & Client Focused:Understands how clients and customers work and how security tools and processes can improve their productivity. Implementing the infrastructure required for the business to perform their job in an adequate way. Actively solicit voice of the customer and feedback from the site and regions IT Service Delivery Leaders
- Proven track record of building, leading and motivating strong client service teams
- Prior experience with OMS/PMS systems, Reference data, and Portfolio Accounting Systems
- Working experience in identifying and embedding industry best practice into current ways of working
- Working experience successfully managing a service delivery function (including vendor management, service catalogue and service level agreements)
- Working experience of technology services, operations and support
List of Typical Experience For a Director, Service Delivery Resume
1
Experience For Director Service Delivery Resume
- Prior experience with Service management and/or service oriented teams/organizations that have end to end services that include planning, building and delivery
- Prior experience with development and deployment of automation workflows to reduce manual efforts and to optimize/speed production activities
- Proven background in successfully delivering and supporting cross-functional business applications and work processes; Problem-solving
- Experience working in enterprise level leadership role
- Strong understanding of state and federal healthcare initiatives and mandates. Knowledge of health plan product offerings, business rules and annual cycles
- Experience in maintaining SOC & SOX and IT General Controls
- Experience with direct interaction and engagement with senior and executive level leadership; vendors; state and federal regulators
- Experience of working with quality processes and measures
2
Experience For Senior Director, Service Delivery Resume
- Experience in managing 24 x 7 global IT operations and Infrastructure operations teams
- Experience in Sr. leadership roles (Director, Sr. Manager roles)
- Strong ability to lead, manage teams and motivate subordinates
- Experience in Cloud based applications an advantage
- Experience in systems deployed for “Internet of Things” applications an advantage
3
Experience For Associate Director, Service Delivery Resume
- Transformative leader with an outside in view of world class Customer Experience
- Tracking contractual SLA's and ensuring consistent achievement
- Conceptualization of creative solutions, including presenting/selling business cases
- Comfortable presenting to executive staff or leadership staff and advocating for the right outcome
- Partner with Business Leaders & Finance on headcount planning and forecasting
- Software development, technical concepts, business process reengineering, and data analysis
- Facilitate long term architecture planning to ensure alignment between the business’ product roadmap and the Enterprise Technology roadmap
- Drive results in a changing environment through their own ability and through their leadership teams
4
Experience For Associate Director Service Delivery Resume
- Influence while maintaining positive business relationships
- Develops, manages, and controls departmental expenditures against the operating expense and capital budgets
- Direct operational Implementation Engineers in device configuration and burn testing of CMTS and Optical Transport/Backbone hardware
- Develop departmental goals; monitor and manage to such goals to ensure all performance standards are being met
- Assist with the budget process; manage departmental expenditures staying within budgeted guidelines
- Conducts meetings with relevant stakeholders and leadership team on portfolio planning and performance, technology business management, cost programs,
- Manage the status of all projects and client initiatives including the efficient and timely completion of action items and global client projects
5
Experience For Regional Director, Service Delivery Resume
- Develop a high performing team of operations managers, team-leaders and consultants
- Partner with vendors to ensure they meet contracted SLA’s & deliver quality support
- Demonstrate ability to implement innovative solutions to improve customer satisfaction and reduce cost of servicing. Experience in Process solution with a focused approach in an operational environment
- Financial acumen with an in depth understanding of financial processes and controls
- Management of outsourced suppliers against achievement of SLA’s and targets
6
Experience For Senior Director, Service Delivery Management Resume
- Accountable to report and manage OLA’s and SLA’s for internal services
- Prior experience in large-scale system deployments with focuses on availability, reliability and interoperability across various top-tiered hardware, and operating system platforms
- Line manager experience to ensure production systems are operating and optimized through proper monitoring and experience troubleshooting production incidents/issues
- Experience interfacing with key stakeholders, partners and vendors, ensuring they understand project deliverables, meet timing and cost deadlines, and collaborate with internal project stakeholders while augmenting internal team resources
- Strong ability to manage and prioritize multiple, concurrent projects while meeting aggressive deadlines in a fast-paced environment, including ability to manage multiple project resources, with extensive project planning and execution skills
7
Experience For IT Director, Service Delivery Center Resume
- Possess an orientation for results and excellence, inspire confidence and demonstrate conceptual and analytical thinking, initiative and flexibility
- Willingness to travel, including internationally, up to 10-20%
- In conjunction with the process engineering team and regional/KMA field operations leadership, driving process standardization that supports fiber service’s delivery within assigned regions
- Define program/project requirements, develop tactics, and oversee implementation activities required to successfully meet agreed upon client business goals and objectives
- Evaluate client program and recommend improvement opportunities; Coordinate client program/project development and integration, i.e., staffing, scheduling, training, system installation, programming design/testing
8
Experience For Director Service Delivery Operations Technical Operations Resume
- Develop actionable plans to balance short/long range goals while ensuring project completion is timely and effective. Conduct quarterly business reviews with the client
- Manage the controllable, fiscal health of the client program/project.; oversee implementation of client contract integrity; ensure non-compliances receive a corrective action plan and communicate to client
- Prepare monthly client program charges for client invoicing; document all meetings/conversations with TeleTech departments and client
- Work with Quality Assurance to ensure consistency in call evaluations and with Workforce Management to ensure forecasting and staffing needs are aligned. Interact and consult with Human Capital on matters of recruiting, training, hiring, discipline and discharge
- Sustains and improves theatre account management business metrics including business growth, margin attainment and budget/expense management
- Ensure that all customer record and required documentation is complete, accurate, and maintained throughout the duration of the contract
9
Experience For Director, Service Delivery, Procurement Resume
- Improve the key success metrics associated with goals. These include : Forecasting accuracy Revenue and margin goals Client, customer, and Employee satisfaction scores Call volume projections
- Leads cross functional collaboration across Sales, Managed Services, Professional Services, multiple Field and Corporate BUs driving improved Customer TCE
- Leads theatre wide projects and initiatives focused on enhancing the Global Account Management Program, Offerings and Business Metrics
- Functions as a Customer Executive point-of-contact leading EMC account management service and support to top strategic and global accounts
- Drives and exceeds Global Customer Service critical operational metrics and communicates the operational information to the team
- Proactively solicits and communicates Customer, Account management leadership, individual contributors and account team feedback to drive improvements and innovation within the account management support portfolio
- Communicates regularly with Executive Sales leadership to review and drive account management business forecasts, program updates and minimize business risk
- Acts as change leader in support of global account management business initiatives
10
Experience For Director, Service Delivery Resume
- Innovates to lead the assigned theatre business strategy and adapts plan based on a holistic approach to portfolio management
- Leads the talent management strategy including hiring, performance management and development of resources at the theatre level and ensures divisional and regional teams are focused on talent management
- Manage issues and escalations from customer and internal teams, Defines project scope, captured in the services statement of work, by working closely with the customer and Sales to identify specific customer requirements
- Kick off new projects with customers
- Develop internal process and task based reporting and analysis for downstream stakeholders (Systems Engineering, Networking, Fiber Solutions, zColo – our Data Center partner)
- Provide leadership and oversight of internal delivery team
- Establish account communication, governance, and expectations that create positive customer transitions. Ensure timely and accurate delivery
- Escalation point for Cloud Service Delivery concerns
- Skills and knowledge acquired in each of the following areas: Project Management, Change Management, Release Management, Configuration Management, Systems Integration, Systems Development Life Cycle Methodologies, Quality Assurance and Testing, Requirements Gathering, Systems Analysis and Design
List of Typical Skills For a Director, Service Delivery Resume
1
Skills For Director Service Delivery Resume
- Demonstrates planning and organizing skills as evidenced by previous work experience
- Excellent people management experience and ability effectively manage through a matrix
- Manage multiple priorities with strong management and decision-making skills
- Management and execution skills to deliver and operate enterprise services on time, on budget and with reliable quality
- Prior experience managing application dev and security teams
2
Skills For Senior Director, Service Delivery Resume
- We seek exceptional organizational skills to facilitate work in a fast-paced, rapidly changing environment
- Strong passion and experience in delivering high-performance, enterprise quality software in Continuous Delivery fashion
- A proven executor with prior success leading large, disparate teams through complex projects
- 10 +years of working experience leading and motivating cross-functional, interdisciplinary teams to achieve tactical and strategic goals
- Working experience in liaising with 3rd parties in the delivery of improved service
- Solid understanding of financial industry, trading, order management across hedge fund and institutional asset management
- Experience in implementing and managing process improvement and quality programs
3
Skills For Associate Director, Service Delivery Resume
- Experience in managing internal/external development projects from inception to successful implementation
- BS in Computer Science, Engineering, or a related technical discipline or equivalent experience required
- Strong background in infrastructure automation principles, such as configuration management, scripting
- Experience in a fast paced work environment supporting 7x24 critical systems
- Proven track record of leading large, diverse teams
4
Skills For Associate Director Service Delivery Resume
- Portfolio management experience managing large portfolios
- Experience in working collaboratively with in a global support structure
- Seek out and hire top talent, develop and promote existing talent, and build strong leaders
- Experience in interacting with members of the leadership team and critical business and IT partners in in a fast paced work environment
- Experience and ability to drive a performance coaching philosophy
- Interface with other IT functional area leaders to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness
- Experience establishing, maintaining and strengthening working relationships with all levels of the organization to contribute in a team environment
- Experience in a position that required
- Experience with contact center monitoring, quality and performance management metrics and dashboards
5
Skills For Regional Director, Service Delivery Resume
- To establish a strong, responsive and trusting relationship with the customers and grow the customers to be strategic partners of NCS
- A tertiary qualification in a business discipline or equivalent industry experience
- We seek previous experience with Wealth Management businesses, functions and products
- Related client service/service delivery experience
- Strategic thinker with demonstrated sound business judgment, understanding of business purpose of each project and decision making within that context
- Experience with clinical trials data collection, management and reporting
- Experience with Clinical capabilities including EDC, CDMS, CTMS (e.g Oracle InForm/DMW/Siebel CTMS technologies)
- Experience with Clinical Analytics and emerging technologies
6
Skills For Senior Director, Service Delivery Management Resume
- Focus on business outcomes, strategic thinker with ability to prioritize team goals and activities
- Demonstrated ability to work independently and manage multiple teams, work streams, and projects simultaneously in a fast-paced, environment
- Solid understanding of industry best practices and standards around IT operations
- Experience in leading inter-organization change to increase efficiency through the implementation of technology
- Create a positive onboarding experience and project management workflow
- Builds relationships with strategic Customer Executives as an EMC support services senior leader focused on the total customer experience and satisfaction
- Preference is given to candidates with education industry knowledge or experience
- Strong technical abilities and deep understanding of AWD and TA 2000
7
Skills For IT Director, Service Delivery Center Resume
- Thorough platform knowledge, strong technical abilities and a deep understanding of AWD and TA 2000
- Lead the effort to maintain and operate a 24/7 high-performance, highly available application infrastructure
- Setting, measuring and reporting on KPIs for service delivery such as First Call Resolution Rate, Average Resolution Time
- Delivering in-life operations and support excellence better than agreed service levels or KPI’s
- Training and process documentation
- Responsible for hiring/retaining talent, career development/training and succession planning across service delivery
8
Skills For Director Service Delivery Operations Technical Operations Resume
- Additionally, refine the report as needed to ensure the business is monitoring the key metrics based on our expanding scope
- Managing and leading complex team efforts
- Assists in defining data reporting requirements that measure key internal metrics that directly correlate to customer satisfaction
- Promotes and implements initiatives in support of industry leading benchmarks for measuring exceptional customer service and customer retention factors
- Deliver input on policies, programs, staffing organizational design, strategy, and budget planning for Global Service Management senior management
- Managing IT services customer relationships
9
Skills For Director, Service Delivery, Procurement Resume
- Authorize allocation of resources for monitoring service delivery arrangements
- To oversee client engagement and executive level relationships while providing overall leadership to the Arrow delivery teams
- Use personal computer and software applications (project management, spreadsheet, Billing Systems, etc.)
- Knowledge of technology infrastructure (e.g. hardware, databases, operating systems, local area networks)
- In a management position providing technical and application support to the financial service industry
10
Skills For Director, Service Delivery Resume
- Work in a dynamic, matrix organization with evolving needs
- Bachelors or or equivalent in Computer Science, Computer Engineering
- Comprehensive health and wellness program, including employee assistance
- Detailed knowledge of company allows for innovative concepts and promoting new ideas
- Ensure all service delivery teams are working consistently
List of Typical Responsibilities For a Director, Service Delivery Resume
1
Responsibilities For Director Service Delivery Resume
- Leading and mentoring the Pipeline support team
- Handling/triaging escalated issues from business leaders
- Oversee client engagement and relationships while providing overall leadership to your team
- Drives the development and supports training programs and curriculums that focus on customer satisfaction and retention
- Leads the implementation of technologies that produce accurate, value-added reporting that provide relevant information to customer satisfaction
2
Responsibilities For Senior Director, Service Delivery Resume
- Broad knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture
- Be a “self-starter” committed to customer satisfaction/project delivery and able to respond to rapid change within the business
- Expertise in MS Project, Visio, MS Office suite
- Be the accountable CSG Managed Services engagement leader, working in partnership with the CSG Sales and Account team, management team and other CSG competency-based functions
- As a natural leader, be very focused on processes and operational efficiencies, especially where they can be used to improve the service offering, reduction in cost or expansion of business and revenue generation
- Achieve both client SLA attainment and drive broader SLA standards for solutions and services offered for the customer in line with CSG policies and ITIL best practices
- Authorize any changes for customers from a business perspective and continual service improvement
3
Responsibilities For Associate Director, Service Delivery Resume
- Co-develop and maintain regional business plan and budget. Subsequent budget management and control thus having a good understanding of managing operating and capital costs
- Jointly develop within CSG an agreed roadmap with your customer to cater for business growth
- Assesses customer’s risks and needs and recommends appropriate service offerings to proactively address
- Assists with evaluation of proposed new services and preparation of analyses to determine how closely services meet stakeholder and solution requirements
- Establishes and maintains service roadmaps to guide new development and/or feature acquisition; monitors competitive landscape; defines appropriate service metrics (e.g. SLA, OLA)
- Lead and oversee all functions for 10-14 teams within Client Relations
- Maintain contact with senior managers and other centers of influence within our organization
- Successfully monitor and follow-up on items assigned, including seeing problems through to timely resolution and closure with the client. Interface with support service areas on issues relating to the client
4
Responsibilities For Associate Director Service Delivery Resume
- Conduct research and analysis, determine project specifications, identify solutions, and implement recommendations for the development of strategic approaches to client challenges
- Work with direct reports to develop long-term plans, review processes, and implement departmental policies, procedures, goals, standards and best business practices
- Translates business objectives into functional strategic plans that impact operating results of the business
- Monitor performance against plans, review current operating procedures, make revisions, and implement changes to improve service levels, productivity, and cost effectiveness of department operations
- Secure and deploy resources to achieve results aligned with business unit/company goals, commitments, and financial responsibilities
- Adapt and execute business plans for functional areas and contributes to business unit strategy
- Participate in the interview/selection process and provides training and mentorship, offer career development guidance, and is engaged in performance management
5
Responsibilities For Regional Director, Service Delivery Resume
- Serve as the client expert to bring relative unique business requirements to the forefront when involved in client specific projects or global initiatives
- Foster an atmosphere of collaboration within the organization, emphasizing teamwork and professional development
- Oversee management of client expectations to ensure those expectations are met in a timely and mutually satisfactory manner
- Continually build and leverage credible relationships with internal and external clients
- Manage the execution of multiple client engagements and all facets of client service
- Act as a partner for the client to facilitate client interactions and navigate the organization to meet both DST and clients business needs
- Address concerns as necessary to ensure the highest service levels are maintained
- Collaborate with the DST Relationship Executives to develop a support strategy for clients
6
Responsibilities For Senior Director, Service Delivery Management Resume
- Oversees the business processes that support the products and services used by clients; support includes guiding development efforts on behalf of the client, analysis, client communication, and client implementation of products and services
- Manage and coordinate the day-to-day planning, design and implementation of cloud services, infrastructure automation, server deployments and business continuity/disaster recovery
- Lead the definition of and development of comprehensive technical solutions to support the business needs of LifeLock
- Work directly with the business and Technology leadership to manage projects and mitigate risks to enable on time delivery of projects
- Lead resolution/prevention of application issues/problems in order to ensure resolution in a timely manner in order to maintain high customer satisfaction
- Continuously look for ways to improve operations processes and increase velocity of the team
- Ensuring the team provides effective and efficient resolution to application's questions and issues reported by clients regarding suite of investment management products
- Ensure team communicates with clients in a consistent and effective manner including timely acknowledgement of issues, qualifying impact on client business and providing updates and setting expectations in accordance with issue severity level
- Mentor, coach and train associates in ways to improve their client service skills and maximize staff engagement and career development
7
Responsibilities For IT Director, Service Delivery Center Resume
- Daily issue and backlog management; issue assignment, prioritization and load balancing across service reps
- Serve as the point of escalation for both clients and internally regarding concerns with support
- Provide strategic input into product development to build and improve product offerings
- Develop a strong knowledge of BIMS applications (or Third Party platforms such as OMS/PMS, reference Data products, Market Data Products and reporting solutions)
- Work collaboratively with the support leaders in multiple global regions to deliver a consistent client experience, load balance work and implement standard methodologies for 24X6 global support model
- Lead by example & establish clear expectations; set direction and priorities
- Partner closely with Account Executive team to ensure service efforts and account growth efforts are aligned and adding value
- Establish a proactive, motivated and client focused culture
8
Responsibilities For Director Service Delivery Operations Technical Operations Resume
- Put in action strategies to delivery continual improvements to increase efficiencies, implement standard methodologies in order improve the client experience and satisfaction levels
- Implement efficiencies in cost and issue resolution time through automation and use of Broadridge's service delivery team in Hyderabad, India
- Establish relationship with internal business partners and stakeholders in a matrix organization in an effort to collaborate on service delivery, establish standard methodologies and ensure quick resolution to internal issues
- Develops process and procedures for reporting and documenting issues, triaging until issues are completely resolved. Ensures that issue resolution is within the Service level agreements (SLA)
- Builds Key Performance Indicators to monitor, measure and improve team’s performance to provide outstanding and beyond expectations support to our business teams. Identify common/repeated support issues and propose/implement automated solutions to eliminate further redundant support and improve customer experience
- Collaborates with IT leaders to establish SLAs, develop policies, procedures, and promote technology and services that improve work place productivity
- Collaborates closely with external support vendors to ensure high level support services are continuously provided to our business
9
Responsibilities For Director, Service Delivery, Procurement Resume
- Ensure the pipeline support team is trained on all systems and applications
- Collaborates with IT Change Management & Compliance team to ensure all compliance measurements are taken and security policies are followed
- Leads or sponsors technology projects, researches and applies best practices to processes and procedures as appropriate and evaluates how new technologies, products and techniques can meet future technology needs
- Lead and deliver world class KPI results in multiple contact centres in North America, APAC & EU
- Perform root-cause analysis around issues, and develop recovery plans where required
- Identify best practices/processes, and ensure consistent utilization across all teams
- Maximize revenue opportunities with frontline staff
- Familiarity and management of technology stack including Microsoft Server Operating Systems, Active Directory, Solaris, Citrix XenApp, SQL Server, VMWare, Cisco Networking, SAN/NAS storage, enterprise utilities, and service management applications
10
Responsibilities For Director, Service Delivery Resume
- Manage complex interaction with high-level personnel outside of the organization
- Self-starter and proactive leader who has the ability to drive issues to resolution as quickly and efficiently as possible
- Employer paid HMO coverage for employees
- Life insurance, wellness programs, onsite clinic
- Employee recognition programs, professional development, tuition reimbursement
- Develops corporate and/or organizational policies and authorizes their implementation
- Provides direction to senior management in various areas
- Work is guided by company strategy
- Decisions impact multiple functions within and are based on cost/benefit analysis for division-wide and/or region-wide operations
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