Director Strategic Operations Resume Sample
Virgie Beatty
43012 Stamm Wall,
New York,
NY
+1 (555) 117 4268
Work Experience
Senior Director Strategic Operations
05/2015
-
PRESENT
Chicago, IL
- Commitment to and role model of DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors in every day performance and interactions
- General Committee Support: At the direction of the VPBFA, oversees administrative support to Divisional committees
- Design and conduct market and company research, perform competitive benchmarking, identify market trends, analyze customer segmentation, and assess the Company’s market position
- Administer a formal strategic planning process across the Company’s multiple resort properties and corporate departments
- Facilitate a corporate-level strategic planning process for ongoing development of the Company’s corporate strategy
- Develop monthly executive dashboards to report on key metrics to measure performance and progress on strategic initiatives across the Company
- Identify and propose new opportunities to improve operating performance throughout the Company, facilitate change management, and guide the process to obtain buy-in from key Company stakeholders
- Lead and manage strategic initiatives on an enterprise-wide basis
- Post-MBA work experience at top-tier management consulting or finance firm, or in a senior strategy role at a major corporation in a consumer-oriented industry
Director Strategic Operations
07/2009
-
04/2015
New York, NY
- Actively collaborate in front end analysis and planning with site and sector leadership to define global strategic operations plans
- Evaluate, create and propose plans that involve large-scale multi-sector and multi-site variables impacting global strategy
- Utilize financial resources and ensure best solutions are defined and executed effectively
- Analyze business performance metrics beyond direct labor cost and define strategies that improve overall costs and cash flow
- Analyze multi-site issues regarding profitability by product line, capacity utilization and supply chain sourcing
- Oversee overall work-breakdown structure efforts to ensure alignment with all stakeholders
- Identify and propose solutions to minimize and manage resource constraints
- Oversee project completion through influence with those responsible for executing project actions
- Oversee projects using standard Rexnord business tools and countermeasure where needed
Director of Strategic Operations
12/2002
-
01/2009
Dallas, TX
- Partner with Finance to build and adjust plans in adherence to FY budget plans and constraints
- Related experience within a marketing organization
- Strong marketing analytical skills and financial acumen
- Expertise in data management skills
- Proven success in process and operational skills
- Multicultural/global appreciation.Excellent internal and external communicator and strong interpersonal skills with an ability to communicate complex details simply
- Engagement with volunteer Board Members to assure market opportunities that align with the LRSP and achievement of USB’s goals
- Lead Program Director staff and the Action Team leadership in the development and implementation of effective USB-funded projects focused on achieving client’s strategic goals
Education
American Sentinel University
1997 - 2001
Bachelor's Degree in Business
Professional Skills
- Strong strategic thinking, problem solving and analytic skills, with the ability to juggle many projects at any given time
- Operational Leadership experience with prior experience working with highly complex redesign and operational initiatives
- Strong executive level presentation and communication skills, including verbal, written, and Microsoft Office
- Approachable, team player with strong oral, written, and visual communication skills
- Ambitious and pro-active with strong team leadership skills
- Manage Ambiguity – Ability to operate effectively, even when things are not certain or the way forward is not clear
- Analyzing and validating business recommendations to enable operational preparedness
How to write Director Strategic Operations Resume
Director Strategic Operations role is responsible for presentation, leadership, reporting, retail, finance, credit, training, integration, marketing, security.
To write great resume for director strategic operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Director Strategic Operations Resume
The section contact information is important in your director strategic operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Director Strategic Operations Resume
The section work experience is an essential part of your director strategic operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous director strategic operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular director strategic operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Director Strategic Operations resume experience can include:
- Internal: Interact with program managers, the financial management support team and other program directors concerning oversight of funded projects and other service to USB
- External: Interact extensively with the public and private sector concerning quality improvement opportunities, needs and direction with other subcontractors and allied organizations, and with USB Directors and executive staff concerning program development, implementation and evaluation
- Develops and recommends to Senior Leadership, appropriate processes, policies / procedures, resources / governance structures and other methodologies to improve the organization’s operations and enhance data integrity, operational efficiencies and effectiveness, and resulting outcomes
- Demonstrates the competencies necessary to influence others’ behaviors toward a common dedication to Optum360 and client’s mission, goals, and objectives
- Effectively communicate expectations to team members and stakeholders in a timely and clear fashion; plan and coordinate a diverse set of tasks across the team
- Familiarity with the design process and The Lean Startup, managing innovation projects, and experience working with cross-functional teams
Education on a Director Strategic Operations Resume
Make sure to make education a priority on your director strategic operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your director strategic operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Director Strategic Operations Resume
When listing skills on your director strategic operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical director strategic operations skills:
- Prior work experience developing strategic plans for physical and technical security services
- Prior experience managing a large multifaceted customer with knowledge of IT, Executive Protection, Physical Security, Investigations or Special Events
- Relevant tertiary qualifications or demonstrated equivalent professional/industry experience within an executive environment
- Manage Complexity – Ability to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
- Understanding of and experience with lean, six sigma or other process improvement philosophies and methodologies desired
- Significant experience facilitating group efforts, managing long-term projects, and driving results though cross-functional work teams
List of Typical Experience For a Director Strategic Operations Resume
1
Experience For Senior Director Strategic Operations Resume
- Excellent communication and presentation skills, with the ability to interact with internal and external stakeholders at all levels of the company
- Strong presentation skills, with the ability to work with leaders across an organization
- 3+ yrs experience managing direct reports and 10+ yrs managing indirect, cross-functional relationships
- Be a passionate and strong advocate for the user (client)
- Recruiting, building, developing and managing a high performing team
- Translating executive vision into pragmatic execution; ensuring a successful hand off from strategy to operations
2
Experience For Strategic Operations Director Resume
- Leading strategic planning to shape the future growth agenda and drive performance
- Working directly with and across OptumHealth business units to help determine needs and solve complex and strategic business challenges
- Partnering with the executive and business leads to drive and accelerate strategic initiatives
- Leading co-development of product-solution innovation across Optum business units
- Leading a team focused on strategic research to shape investment, growth, quality and innovation
3
Experience For Director of Strategic Operations Resume
- Making recommendations to OptumHealth leadership based on business case and analysis
- Partnering with the Senior Director, Strategic Operations to drive and accelerate strategic initiatives
- Develop and deliver program status reporting and proactive progress updates, including the frequency and content
- Comfortable moving in a fast-paced environment, working on a project that is fluid and in a constant state of evolution
- Advise and mentor other G4S personnel serving the client under existing Work Orders
- Responsible for managing the optimization of ROI for IBM’s media spend
- Oversee a team responsible for reporting and analysis of IBM’s global spend and agency generated value
- Proactive, result oriented, with a can-do attitude in meeting critical deadlines
- Establish guidelines and practices to ensure consistent and efficient program execution resulting in increased customer satisfaction
4
Experience For Director Strategic Operations Governance Risk & Controls Resume
- Manage a team of two managers to deliver high quality deliverables and communications on SBP, Business Intelligence and Executive Presentations
- Engage with initiative business owners and senior management
- Debrief contract requirements to servicing field office and regional representatives; interpret rules and regulations; present ideas both orally and in writing; organize and plan projects or events; formulate questions and generate thoughtful and reasonable answers to issues
- Develops a deep understanding of the company’s strategic objectives and leverages the knowledge to increase the effectiveness of the engineering team and the company
- Establish a process that drives continues improvement activities for outlined technologies with ‘best practices’ as well technical education programs for the development teams
5
Experience For Director Strategic Technology Operations FW Resume
- Where new machinery is required, monitor the machinery suppliers’ capacity and machine lead times to ensure that machinery purchases are aligned to the production requirement
- Experience in technology and operations of a high-tech, high growth environment
- Demonstration of critical thinking, ability to question the output of business model and consider options for improvement
- Oversee business process redesign opportunities
- Define program scope, objectives, and deliverables that support business goals in collaboration with senior management and stakeholders
- Manage a multitude of cross-functional stakeholder expectations, ensure that appropriate governance processes and advocacy plans are in place, facilitate timely and effective decision making, and undertake business negotiations as necessary
- Develop and track program roadmaps, critical milestones, and schedules
6
Experience For Director, Strategic Account Operations Resume
- Manage contract negotiations and vendor management; continually assess and adjust resources and funds
- Uncover problems and manage risks by aligning program to strategic outcomes through risk identification, assessment, development of mitigation strategies, monitoring, and corrective action
- Schedule meetings appropriately among executive schedules, participant availability, and functional context
- Business and Strategy savvy, including: market, industry and product knowledge; financial (P&L) and business knowledge; competitive intelligence; and organizational systems
- Experienced change management agent
- Able to take feedback and iterate quickly
- Make difficult and unpopular decisions, while demonstrating a rational, fair and supportable approach to resolution of issues; selection of corrective actions; resource and funding allocation and prioritization
- Provide operational leadership in the Office of the Dean to accomplish the organization’s goals and objectives effectively
- Research and develop presentations (in collaboration with the communications and marketing team and Assistant Dean) to the College’s Executive Committee, for alumni interactions, for faculty meetings and other College, University, and public events
7
Experience For Director of Strategic Operations, Engineering Resume
- Five years in Higher Education with strategic responsibilities
- Oversee and have the ability to hire, manage, reprimand and direct Account Managers
- Employ effective strategic leadership skills managing a large-scale guard force service and operations ensuring that such services are customer focused, reliable, stable and always either achieves or surpasses obligated service levels
- Take the initiative to suggest continuous process improvement and efficiencies through best practices; implement such to improve services and cost to client
- Optimize footprint to serve customer needs in most economical model
8
Experience For Associate Strategic Business Operations Director Resume
- Provide guidance and support to the SVP and the Operations management team in order to execute on critical operational and strategic initiatives and deliverables
- Masters in relevant field (MBA, MHA) with 3+ years post-graduate experience
- Create and review R&D portfolio for process and capability innovation
- Develop new capabilities from concept to deployment by evaluating competing solutions, sizing economic tradeoffs, and collaborating with operations team on ease of execution
- Summarize and present findings to executive audiences
9
Experience For Program Director, Strategic Operations Resume
- Build go-to-market strategies and define business requirements for new subscription services
- Develop and deliver improvement strategies that evolve the customer value proposition
- Collaborate with Marketing owners to drive net growth, and Product, Technology & Customer Ops owners to optimize product propositions and roadmap priorities, at both the strategic and tactical levels
- Set clear expectations and provide timely and relevant feedback to Program Management and Products for developing and improving propositions, tracking deliverables and issue resolution
- Work experience in an aggressive growth, consumer based/B2C industry
- Lead development and execution of strategies throughout the product development lifetime processes
- Create and deliver comprehensive strategic materials, executive summaries, and presentations to senior leadership and top management of external parties
10
Experience For Director, Strategic Operations Resume
- Develop RFP’s and negotiate new contracts where needed
- Oversight of project management on all directly manufactured products including creation of production schedules, tracking of deliverables, facilitation of scheduled review meetings, and regular implementation of pro-active risk mitigation
- Track and report key functional metrics to reduce expenses and improve effectiveness; perform cost/benefit and scenario analyses, and industry benchmarking; consistently seek process optimization; articulate ideas clearly demonstrating impact on the bottom line
- Research, implement and manage tools and processes to streamline revenue reporting (including royalties and directly earned revenues), project tracking, inventory procurement, retail order fulfillment, and financial analysis
- Collaborate effectively with the VP of Consumer Products
- Relevant professional experience, 4+ in a management capacity, ideally at a multinational company in Consumer Products
List of Typical Skills For a Director Strategic Operations Resume
1
Skills For Senior Director Strategic Operations Resume
- Support club and field leadership by developing the club team, including club visits, training and effective communication
- Plans & Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals
- Decision Quality – Making good and timely decisions that keep the organization moving forward
- Experience in consulting, process improvement, strategic planning, operations management, or similar
- Experience analyzing highly complex, data intensive business issues and synthesize and facilitate C-executive-level discussion
- Experience operationalizing initiatives from point of implementation to ensure smooth transition to leadership team
- Experience working directly with the C-suite
- Experience and working knowledge of UnitedHealthcare, Optum and/or UHG businesses
- Good knowledge and handling of project and program management methodology and techniques (PMP ideal)
2
Skills For Strategic Operations Director Resume
- Support team goal of creating a differentiated and competitive client experience
- Operate and manage business operations teams to ensure goal achievement, business planning, general administration, and process improvement
- Build strong teamwork and communication with internal stakeholders, including Distribution, Legal, Strategy and Analytics
- Proven track record in delivering OTT subscription products that generate commercial benefit in an entrepreneurial and fast-paced environment
- Develop and drive business strategies for licensing and directly operated businesses
- Developing business cases and conducting analysis to help develop recommendations for OptumHealth leadership
- Supporting business improvement initiatives with operational assessments and suctioning
3
Skills For Director of Strategic Operations Resume
- Working knowledge of process improvement programs
- Ensuring consistency and coordination in how key initiatives are implemented
- Conducting strategic research to shape investment, growth, quality and innovation
- Supporting business process redesign opportunities
- History of quickly learning, demonstrating value, gaining credibility, and partnering with cross function business leaders
- Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies
- Business Owner, responsible for delivering compelling long-form video OTT subscription products
- Oversight of actively managing the capacity and task assignments for our team ensuring work load remains balanced and scheduled delivery dates can be met
- Business analytics and raising equity from different sources outside a University setting
4
Skills For Director Strategic Operations Governance Risk & Controls Resume
- Document the existing processes and areas of improvement
- Extensive knowledge of Healthcare industry strategies, insurance operations and financing, clinical delivery, and/or ancillary products
- Drive business performance, ensuring sales and subscriber targets are met and exceeded
- Understand the business, its competitive environment, and appropriate benchmarks; drive quarterly and annual forecasting processes and analyze trends
- Drive continuous improvement over product planning, project management, and inventory management processes
5
Skills For Director Strategic Technology Operations FW Resume
- Inspire the development, training and oversight of project management team members to lead delivery of quality products on-time, and mentor employees
- Lead a systematic, analytical and results-based method for monitoring projects performance and communicate results to internal stakeholders/partners
- Manager, Strategic Account Operations PETRO CHEM (Houston, TX)
- Regional Sales Support Manager
- Work with key senior executives and operations leadership to understand and support strategic priorities for the field group, and analyze business problems to develop insights into root causes and improvement opportunities
6
Skills For Director, Strategic Account Operations Resume
- Ensure organization goals/strategies impacting the field can be implemented and executed at a high level
- Recommend operational efficiencies to improve execution and expense control based on expertise, field feedback and results
- Provide direct support for all new club openings
- Execute department initiatives to maximize profit 50%
- Implement and drive the provision of business reports / early warning function (e.g., supplier fill rate reports, pre-costing results/margin reports, suppliers’ delivery/confirmation performance, …) to SSOPS Mgmt. Team
- Operational Leadership experience with prior experience working with highly complex redesign and operational initiatives
- Solid understanding of clinical operations business processes and organizational structure.
7
Skills For Director of Strategic Operations, Engineering Resume
- Experience managing P&L and/or budget responsibilities
- Management Consulting experience
- Experience in textile industry or footwear
- Healthcare industry experience
- Ambulatory provider industry experience
- Proven ability to execute against multiple work streams within tight timelines
- Demonstrated ability to translate strategic executive vision into tactical execution, and drive change throughout large organizations
8
Skills For Associate Strategic Business Operations Director Resume
- Demonstrated ability to champion continuous change, consult with versatility, exhibit personal leadership and model a customer orientation
- Leadership experience required in a matrixed organization providing mental health services in ambulatory or acute facilities required
- Leadership or management experience required
- Experience with large-scale project management or program management
- Direct or indirect experience with Organizational Change Management
- Working knowledge of UnitedHealthcare, Optum and/or UHG businesses
- Some work is performed in a standard office environment without unpleasant or hazardous conditions. Work entails typical physical demands involved in office work
9
Skills For Program Director, Strategic Operations Resume
- Analyze highly complex, data intensive business issues and synthesize and facilitate C-executive-level discussion
- Excellent relationship management skills; ability to work with and build strong relationships across all levels and a variety of stakeholders throughout the enterprise, including executive management, in a matrix environment
- Demonstrated ability to successfully influence without direct authority and drive outcomes required
- Original thinker. Creative and flexible problem solver with an entrepreneurial spirit
- CPM, CPP, PMP, Six Sigma, or similar certifications desired but not required
10
Skills For Director, Strategic Operations Resume
- Proven ability to innovate and drive large organization and team-member change; team player who understands and supports the direction, values, programs and practices of the larger organization
- Make sound business decisions by sourcing, organizing and analyzing relevant facts
- Extensive proven experience demonstrating positive results as typically achieved in 6-8 years of progressively responsible complex management and leadership roles, including strategy development for regional or multiple care centers required
- Expertise in strategic planning, business or new product development, financial management, innovative thinking and mergers and acquisitions as typically acquired during 5-7 years of business development experience required
- Demonstrated experience in providing strategic leadership and intervention at the highest organizational levels (C-suite) and board of directors, as well as at the operating unit, affiliate and entity level required
List of Typical Responsibilities For a Director Strategic Operations Resume
1
Responsibilities For Senior Director Strategic Operations Resume
- Project Management (medium to large scale); able to handle and prioritize multiple projects
- Proven ability to roll up sleeves and work with team members in a hands-on management capacity
- Able to work independently, with limited direction and ability to delegate
- Quantitative Analysis (financial or price modeling-both creation of model itself and performing the analysis from which a negotiation strategy is developed, requires comprehension of complex business objectives and a high level of attention to detail) is a requirement
- Demonstrated experience in providing strategic direction, business development and management (including proposal development; scope of work and deliverable identification), and back office functions in the private sector
- Background in cyber security
- In partnership with the Solution and Innovations Lead, develop CareAllies submissions to the enterprise strategy process and the multi-year operating plan and agile investment process
2
Responsibilities For Strategic Operations Director Resume
- Responsible for successful execution of recurring Senior Leadership Team events to ensure focus on execution against key strategic priorities, including: 1) Monthly SLT Onsite, 2) Monthly Operating Report, 3) Quarterly Town-halls, 4) Quarterly Advisory Board meetings, 5) Annual Leadership Offsite, 6) Conference/Event success
- Assist in driving CareAllies inorganic efforts, including inorganic strategy formation, target identification, diligence and integration in support of the Solution and Innovations Lead and the CareAllies SLT
- Serving as CareAllies Competitive Intelligence lead, work with the various Cigna Enterprise Competitive Intelligence teams to mature view of current CareAllies competitors and disruptors in adjacent and future areas of focus
- In support of the CareAllies President and Chief Operating Officer, assume responsibility for special projects and initiatives focused on increasing organizational efficiency and strengthening partnerships with other components of the broader organization
- Responsible for successful execution of any non-sales external presentations given by SLT members and the President of CareAllies, working closely with the CareAllies Communications lead and the CareAllies marketing team
- Demonstrated knowledge of behavioral health operations, physician group, ambulatory, and patient care financing, as well as standards and laws applicable to managing business development and planning issues
- Prior security Leadership/ Director experience in a multi-location environment with demonstrated ability to deliver efficiencies
3
Responsibilities For Director of Strategic Operations Resume
- Prior Corporate Security Experience at the Director level or above
- Proven change agent and ability to lead teams through: making case for change, stakeholder management, change communications, removing barriers, and managing milestones
- Demonstrated knowledge of the structure and processes of government in NSW, NSW healthcare systems and current health policy
- Collaborate – Ability to build partnerships and work collaboratively with others to meet shared objectives
- Business Insight – Ability to apply knowledge of business and the marketplace to advance the organization’s goals
- Provide an example which highlights your capabilities to effectively consult, negotiate and influence a situation with a diverse range of stakeholders, both internal and external, to achieve positive outcomes
4
Responsibilities For Director Strategic Operations Governance Risk & Controls Resume
- Project Manager Security
- Work closely with the Dean, Associate Deans, Department Heads and College units to identify and advance strategic priorities, including providing leadership for special projects and programs on behalf of the Dean. Research, conduct analyses, prepare reports and advise College leadership relative to current issues and projects using a variety of University, State, and National resources
- Supervise office staff including the hiring, management, evaluation, and advancement of office personnel. Counsel staff on matters of significance related to policy, rules and procedures involving significant discretion and judgment. Provide guidance and interpretation regarding the administration of other guiding principles and governance structures as they relate to the College and Campus
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