Dispatch Resume Sample
Berneice Hayes
983 Chesley Path,
New York,
NY
+1 (555) 684 8951
Work Experience
Dispatch Specialist
09/2015
-
PRESENT
Dallas, TX
- Experience and knowledge of billing systems (preferably CSG)
- Function in a multi-tasking environment supporting divergent groups providing 24x7 support for commercial customers in the hospitality, business, military, governmental, VIP, SOHO and special community sectors
- Knowledge and experience using the current company billing system
- CSG along with Microsoft Excel, Word, Outlook and Office skills
- Leadership and total relevant work experience
- Technical experience in a CATV or telecom environment. Knowledge of data and voice networking. Knowledge of dispatch operations including Work Assure, OMSE, ICOMS
- Interface with various systems, including but not limited to: Iglass, AS400, Docsis, Stargus
- Be able to run reports on appropriate systems, analyze business reports, report on the key performance indicators and independently provide recommendations for performance improvement
- Maintain scorecard average of 2.5
Dispatch Coordinator
08/2009
-
07/2015
New York, NY
- Demonstrates ability to effectively use paging system, mobile phones and land lines, and all portable or mounted radios; troubleshoots problems mechanical / equipment problems and contacts lead dispatcher, communication supervisor, and communication manager
- Prepare and complete reports stating progress, problems and statistics for review by appropriate managers and supervisors
- Perform basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry
- Coordinates with the Communications Supervisor for operational issues, performance and attendance issues
- Monitors the floor of operations while on duty, monitoring activities of each employee and providing guidance and support as needed
- Provides support to the Communication Supervisor; ensure timely, effective and efficient deployment of all resources, based upon operational needs and requirements
- Research and identify repair issues based on dispatcher’s reports
Dispatch Assistant
04/2005
-
07/2009
New York, NY
- Daily technician logs to ensure proper update of each work order
- Fulfill requests by accurately updating and documenting shipment statuses in Echo’s internal system as well as communicating escalations appropriately
- Contact carriers for time sensitive information and properly update Echo’s internal system
- Receive and prioritizes all incoming telephone calls
- Efficiently dispatch vehicles to emergency and non-emergency calls in a timely manner
- Demonstrates the ability to make accurate moment to moment decision making in regard to the dispatch of emergency and non-emergency vehicles
- Obtains required information from party requesting medical transport (as set forth by communications manager)
Education
Boston University
2001 - 2005
School's Degree in Mining Engineering
Professional Skills
- Demonstrated ability to lead multiple and changing priorities under tight deadlines with strong decision-making skills
- Proven ability to lead multiple and changing priorities under tight deadlines with strong decision-making skills
- Excellent organisational, planning and prioritization skills
- Strong skills in organization and planning, demonstrated ability to work independently & problem solve
- Organizational and administrative experience, or a combinations of education and experience from which comparable knowledge and skills are acquired
- Familiarity with PC’s and keyboarding skills typing assessment prior to interview
- Excellent computer skills including Excel, Word, and Outlook
How to write Dispatch Resume
Dispatch role is responsible for customer, computer, microsoft, english, basic, organizational, interpersonal, planning, excel, typing.
To write great resume for dispatch job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Dispatch Resume
The section contact information is important in your dispatch resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Dispatch Resume
The section work experience is an essential part of your dispatch resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous dispatch responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular dispatch position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Dispatch resume experience can include:
- Strong effective oral and written communication skills with the proven ability to make independent decisions based on resource and customer needs
- Calmly and appropriately responds to emergency situations; multi-task and prioritize, possesses problem-solving skills
- Demonstrated customer service and interpersonal skills to include direct customer interactions and confidence and control within a management setting
- Good problem solving skills with the ability to seek alternative solutions for problems
- Excellent verbal and written communication skills in English & Italian
- Good interpersonal skills – a team player
Education on a Dispatch Resume
Make sure to make education a priority on your dispatch resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your dispatch experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Dispatch Resume
When listing skills on your dispatch resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical dispatch skills:
- Attention to detail, multi-task oriented, professional mannerism, strong organizational and writing skills, work well with a diverse populace
- Proven written and verbal skills to complete all assigned tasks
- Strong problem solving skills and the ability to adapt to an ever changing environment
- Routinely apply knowledge and skills to troubleshoot and optimize effectiveness of product arriving in the best efficient manner
- Demonstrate ability to effectively communicate in Italian and English, both orally and in writing
- Good planning and organizational skills; plans work and measures performance
List of Typical Experience For a Dispatch Resume
1
Experience For Dispatch Coordinator Resume
- Excellent verbal and written communication skills inEnglish and French + Arabic (Arabic is nice to have)
- High level of professionalism with excellent communication skills (both verbal and written)
- Ten or more years of experience in Mining, preference in oil sands or refining environment with previous dispatching experience
- Multi-task, analyze and interpret information simultaneously and effectively
- Effectively manage issues, helpdesk tickets and international requests
2
Experience For Dispatch Specialist Resume
- A positive, proactive and helpful attitude with a collaborative style and proven ability to be a good team-player
- Experience interacting with providers (language rep, PRT, etc.) getting add-ons, discharges, next day requests covered, etc
- Valid State of Michigan motor vehicle operating license, with continued safe driving record
- Proven track record at driving sales performance and achieving objectives
- Combined 10 years of supervisory and heavy equipment operating experience in an open pit mine environment
- Experience in an office setting
3
Experience For Supervisor, Dispatch Resume
- Experience working with insurance providers
- Experience in a clinical setting
- + Experience with ASTEA and electronic filing systems
- Aviation knowledge and experience preferable
- Miniumum 6 months of similar experience
- Valid driver’s license or ability to obtain
- Strong familiarity with field inventory financial process is required
- Experience with an SAP System is an advantage
- Preferably experience in a customer quote/order administrator/support role
4
Experience For Field Dispatch Resume
- Build and maintain strong customer relationship through regular verbal and written communications
- Twelve (12) months of experience in a position that required constant interacting with and fulfilling the requests of customers, i.e. call center, retail
- Demonstrates understanding and sensitivity of the needs of older adults and individuals with disabilities
- To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy
- Compliance to the daily mine plan including production targets, priorities and ore feed characteristics
- Experience of a fast moving dispatch department, ideally in an ICT environment with demanding contract requirements
- Good knowledge of Microsoft applications – Word, Excel, PowerPoint, Visio and Project
- Multi-task in an effective manner
5
Experience For Dispatch Routing Specialist Resume
- Demonstrated success in building a wide range of business and professional relationship
- Maintain good customer relations by acting in a professional and courteous manner
- Demonstrate reliable work ethic and self-motivation. Ensure DOT hours of service are followed
- Establish and maintain effective communication with transportation providers
- Attempts to analyze, prioritize, and dispatch appointments when
- Previous experience in a customer facing, customer service / inside support role
- Strong mechanical aptitude, technical aptitude, and computer-savviness
6
Experience For Dispatch Agent Resume
- Mandatory: Excellent command of English and Spanish
- Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner
- Confirming and checking alarm signal integrity from incoming technician commissioning calls
- Working knowledge of telemarketing and outbound dialing policies, practices and laws
- Loading and Unloading Passenger Baggage
- Taking and entering information into MASTERMIND customer contract details
- Assisting Flight Crews with Pre-Flight, Enroute and Post-Flight Activities
7
Experience For Day Dispatch Resume
- Filling out Flight Log Data
- Leading Certain Pre-Flight and Post-Flight Briefings
- Assisting Passengers to and from the aircraft
- Managing the Field Service Engineers schedules based on customer needs
- Processing driver’s Macros
- Planning of work schedules
8
Experience For Dispatch Associate Resume
- Willing to take on challenges
- Working with existing GfK tools and reporting products to efficiently produce and despatch high quality reports
- Training on existing GfK tools and deliverables for new commercial staff as required
- Working knowledge of Department of Transportation (DOT) rules and regulations
- Act as direct report and provide leadership to new construction employees through assisting with hiring, coaching and performance management as needed
- Assist with other scheduling, training and team building as needed
- Promote Health and Safety by participating and hosting the monthly Departmental H&S meeting
- Respond to incoming calls regarding equipment faults, service bookings and customer enquiries pertaining to the service of ADT alarm systems
9
Experience For Dispatch Team Leader Resume
- Assist customers and service departments by remote accessing, downloading and remote programming of customers alarm system
- Assist drivers with recovering loads from the rail yards and moving loads to rail yards and local facilities
- A clear speaking voice; a clear command and understanding of the English language
- Coordinate the transportation of vehicles by contacting carriers in established network or locating new carriers to work with
- Coordinates loading of trucks each evening to ensure all trucks have an on time departure
- Responsible for ensuring that housekeeping regimens are adhered to and adopt the departmental 5C policy to its current and future standards
- Knowledge of warehousing and purchasing controls
- Provides input to the Communication Center Manager regarding opportunities for coaching to the center team to achieve operational goals
10
Experience For Dispatch Administrator Resume
- Assist drivers and transportation providers with problems or issues relating to scheduling
- Scanning and filing of documents
- Collaborate with different departments such as the Mine, Geology, IT and Engineering as required to ensure all data reporting requirements are met
- Develop process mapping and procedures for Mine Dispatch and reporting related activities
- Ensures initial troubleshooting depending on contractual details
- Position requires focus on specialized tasks, engaging in customer communications and sitting for extended periods of time
List of Typical Skills For a Dispatch Resume
1
Skills For Dispatch Coordinator Resume
- The job requires excellent levels of problem solving and organisational skills
- Strong PC literacy, advanced skills in Microsoft Outlook, Word, and Excel
- Routinely apply logical thought process to effectively carry out verbal and written instructions in a safe and effective manner
- Proficient in Microsoft Office programs and strong computer skills
- Demonstrates a "can do" attitude and a desire to learn new skills
- People and process management skills and experience
- Excellent MS Office suite (Word, Excel, Outlook, PowerPoint) skills
- A self-starter with excellent interpersonal and communication skills with a talent for customer service
- People and process management skills and experience (2+ years)
2
Skills For Dispatch Specialist Resume
- Strong social skills with the ability to work closely with others at various levels within the company
- Possess solid leadership and communication skills to interact with all functions and levels of leadership
- Exceptional sense of ownership, with demonstrated social and analytical skills
- Possess solid non-authoritative leadership and communication skills to interact with all functions and levels of leadership
- Excellent verbal and written communication skills in English & German
- Excellent verbal and written communication skills in English & French
- Excellent verbal and written communication skills in English & Portuguese
- Excellent verbal and written communication skills in English and French OR Portuguese
3
Skills For Supervisor, Dispatch Resume
- Strong verbal and written communication skills in English – Required
- Unpacking and checking received goods, rejecting & reporting defective or damaged goods in a timely manner
- Develop an entrance strategy for cold calling, qualifying, and effectively connecting with prospective business partners
- Focuses on helping team members improve their skills and knowledge through day-to-day coaching
- Assists team members in resolving problems of attitude or interpersonal deficiencies through the use of counseling and confrontational skills
4
Skills For Field Dispatch Resume
- Problem Solving and touble shooting skills
- Experience in transportation industry or related field, dispatching experience
- Computer literate and willing to expand skills when required. Proficient in Microsoft Word and Microsoft Excel
- Communicate effectively with Reporting team to ensure newly created deliverables are correctly assigned to desirable delivery cadence
- Broad base of general typing, clerical and office management knowledge and skills
- Experience in a fast-paced environment with rapidly changing priorities
- Work effectively with team members to provide exceptional support
- Great analytical and conceptual skills
- Is able to work effectively in a team and is conscious of impact on other teams
5
Skills For Dispatch Routing Specialist Resume
- Counsel employees effectively to achieve a desire result
- Social skills and awarenessAdditional Requirements, Physical Demands, Region/Local Specifications
- Demonstrated customer service experience in a call center/dispatch environment
- Sales skills and ability to influence others
- Basic computer skills and ability to utilize the internet
- Strong typing and 10 key abilities with excellent attention to detail
6
Skills For Dispatch Agent Resume
- 1 yr driving experience or reservations experience at CME - required
- Advanced computer skills including Microsoft Word, Excel, LMS and Application Manager
- Computer skills to include Microsoft Programs (Outlook, Word, Excel), etc.; ability to learn new applications and programs
- Subject to successful completion of computer skills assessment
- Subject to assessment of skills, job match and/or aptitude
- Cope with stress effectively
- High level of interpersonal skills to handle customer service issues calmly and professionally
- A High level of computer literacy skills
7
Skills For Day Dispatch Resume
- Computer skills in Word, Excel and Power Point
- Time-management and problem-solving skills
- Monitor shipments throughout transit in order to effectively meet delivery schedules
- Communicate effectively with fellow employees
- Experience in the use of mechanical handling equipment within the warehouse environment (Training provided)
- Work closely with shift trainers to confirm skill sets and training requirements are being met
- Experience in planning, project management, scheduling, business analysis, and work management
- Experience and working knowledge of the OM&C Working Agreement, union issues, comprehensive and advanced knowledge of field operations
- Strong ability to manage cost control mechanisms, I.E. inventory movements, trunk stock audits, management to stocking levels, field re-balancing techniques
8
Skills For Dispatch Associate Resume
- Excellent team player, but with the ability to work by self, adhering to GfK processes
- Comply with the daily mine plan including production targets, priorities and ore feed characteristics
- Good understanding of Canada Customs
- Good understanding of computer applications; MS Office and Unix; ability to learn and use other applications
- Experience working with a fleet maintenance program
- Experience working in or with government contract environment
- Previous direct customer handling experience required
9
Skills For Dispatch Team Leader Resume
- Problem solving and proven attention to detail
- Notify the appropriate staff/customer of delays, or missed deliveries and pick-ups, prior to their scheduled times
- Experience in Microsoft Word, Excel
- Create good relationship among cross functional teams
- Has a strong sense of urgency and recognises need for fast reaction times
- One year of customer service experience in a contact center environment
- Respond to inquiries in a timely and effective manner
- Two years of call center customer care experience, preferably in a medical environment
- Supervise a multi-skilled, unionized workforce within the context of the collective agreement
10
Skills For Dispatch Administrator Resume
- Process cases by contract priority
- Operate UHF, VHF, Aviation and Push To Talk radio systems
- Serve as an instructor by presenting information and directing structured learning experiences so those individuals learn
- Build cost effective loads where possible
- Seven (7) years of experience in transportation or a fleet program environment
- Two (2) years’ experience in a leadership or supervisory role
- Experience with purchase requests for parts/materials/ and services
- Demonstrated ability to identify issues, analyze organizational needs and recommendation solutions and/or process improvements
- Dispatch Coordinator experience required
List of Typical Responsibilities For a Dispatch Resume
1
Responsibilities For Dispatch Coordinator Resume
- Production or support role requiring basic skills; can perform the basic tasks within the required function
- Skilled in using Microsoft Word, Excel, and PowerPoint; knowledgeable in SAP
- Demonstrates thorough understanding of routine aspects of work
- Understand and operate the workforce management auto routing tool. Balance technician workloads as needed to ensure on time arrival to the customers homes
- Set priorities, schedule and re-schedule service calls for other departments. Contact customer concerning scheduled service calls as required
- Skilled in using Microsoft Word, Excel, and PowerPoint
2
Responsibilities For Dispatch Specialist Resume
- Strong knowledge in troubleshooting P&H 4100 AC shovels, Komatsu AC drive haul trucks, Caterpillar D8, D11, 24M
- Assesses and monitors team workload and assignments; communicates priorities and reassigns work as needed
- Demonstrated ability to keep neat, accurate and complete records and log
- Strong knowledge of SAP and Service Max
- Handling instructions & Procedures
- Working knowledge of Automated Dispatch System which include Command and Track-It
- Monitoring activities for service orders
3
Responsibilities For Supervisor, Dispatch Resume
- Updating reports as required
- Recording of inbound and outbound equipment
- Monitoring of scheduled versus actual equipment types
- Starting Hourly rate $14.07 with Automatic 6 month pay progression
- Attend morning engineering line-up meeting
- Partners with Human Resources and Manager; interviewing, orientating, and managing compliance to company and departmental policies
- Ensure customer satisfaction of both internal and external business partners by being committed to exceeding expectations while respecting company policies
- Counsel co-workers by assessing personal competencies, values, and goals and identifying and planning for development
4
Responsibilities For Field Dispatch Resume
- Provide recommendations and input for training and development for Technicians to meet emerging trends in observed requests for service
- Monitor all work queues, assigning tickets within Dispatch SLA’s, ensuring the Field resource is fully optimized
- Utilize critical thinking in determining best options for referrals and transport
- Plays a key role in assuring the timely dispatching and coordinated pickup and delivery of customer orders within stated performance measures
- Participates in public relations events, including but not limited to 10th floor tours, helipad tours and speaking about the program
- Take requests for connections, upgrades, downgrades, transfers and disconnects of service from the field staff by utilizing the marketing philosophy of Charter
- Knowledgeable in using Remote Health Monitoring System, with a preference for Honeywell MEM and MineCare
5
Responsibilities For Dispatch Routing Specialist Resume
- All products provided to TWC customers, including HSD, Video, VOD, DVR, Wireless Networking, Digital Phone
- All products provided to Spectrum customers, including HSD, Video, VOD, DVR, Wireless Networking, Digital Phone
- Support mine operations technical support groups including the mine planning, survey, geotechnical and geology groups
- Dispatches and tracks LifeLine ground transport services through Zoll software; following and charting throughout transport
- Documents referral calls in Teletracking program in order to provide information regarding care coordination
6
Responsibilities For Dispatch Agent Resume
- Assists in facilitating both national and international fixed wing flights
- Assist in various dispatch functions, i.e., scheduling pick-up and delivery appointments, routing shipments, communications with driver
- Monitor weather and keep MOD updated with changing conditions.
- Monitors MAS system for alarm signals and responds to alarms using the information provided in instruction screens
- Assists in the Metering, Bulk, or Barcode Department between deliveries
- The starting hourly rate is $8.75
7
Responsibilities For Day Dispatch Resume
- Analyze previous day’s dispatch using dispatch tools and reports
- Communicates clearly and concisely with internal and external customers regarding completion of assigned responsibilities
- Prepares any necessary Post Office paperwork regarding finalized mail containers
- Completion of an accredited EMS-Paramedic training program
- To communicate opportunities in driving profitability and growth
8
Responsibilities For Dispatch Associate Resume
- Jump Seating on approved flights
- Challenges team members in providing exceptional support to both external and internal customers
- Schedules and conducts special appraisals, as needed, with focus on areas needing improvement as determined by regular appraisal
- Reviews goals set for department and with employees to insure attainment is being accomplished
- Works with Human Resources on developing and delivery performance improvement plans
- Review all time off requests via HRMS and approve requests based on Carousel’s company policy to ensure coverage for Carousel customers is being met
- Provides coaching and direction to the shift team to take action and to achieve operational goals
9
Responsibilities For Dispatch Team Leader Resume
- Applies problem solving framework to identify and solve center problems appropriately
- Establish and ensure positive working relationships with stakeholders outside the organization; co-responders,
- Support Manager, Fields Operations in the generation of ad-hoc reports and data gathering to support analysis of business performance
- Dispatching services (dray and LTL) and ocean freight as well as customer service within these areas
- Create line of sight around company strategy while managing WMC daily/weekly schedules, customer emergencies and resource plans
- Keep management team apprised milk transport challenges, including rejected loads, and assist in their resolution
- Post-dispatch follow up procedures (including confirmation of pickup by trucker and follow-through to Proof of Delivery (POD))
- Designate parking areas to all personnel, customers, drivers and venders
- Assist with navigating visitors to their appropriate destinations
10
Responsibilities For Dispatch Administrator Resume
- Receive/Stock delivered equipment and supplies in appropriate areas and generate delivery tickets for processing
- Familiarity with Snubbing and Hydraulic Work over equipment, parts and inventories
- Conduct alarm system troubleshooting to rectify faults over the phone to limit the number of times a technician is required to attend site
- Provide technical support to field technicians to ensure the accurate and prompt establishment and ongoing maintenance of the customers system
- Assist Customer Service with customer requests, route changes, rescheduling for pickups/missed stops
- Support the coordination of licensing and over-dimensional state permits for transport
- Maintain central files on equipment and process invoices for accounting
- Prepare weekly invoices for approval by General Manager, Senior Planner, or Senior Vice President of Hauling
- Normal office conditions to include long periods of sitting
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