Dispatch Manager Resume Sample
Shawna Feil
74500 Kevin Key,
Dallas,
TX
+1 (555) 162 6755
Work Experience
Dispatch Manager
05/2017
-
PRESENT
Chicago, IL
- Ensure compliance with JJ Keller and DOT Regulations, in regards to log books, hours of service, DQ Files, DVIR’s, training, and operational compliance
- We offer an excellent compensation and employee benefit package, including medical, dental, vision, Health Savings account, 401(k), 401(k) match, vacation, holidays and company paid life insurance plan.
- Plans despatches of Finished goods from manufacturing locations (Own/Contract) to Hub then Cfa’s for specified division and supervises this activity for all division
- Plan IDT’s (Inter Depot Transfer) across the hub/cfa’s in order to meet forecast and reduce mismatches at cfa’s
- SAP PP-DRP, SAP – APO, Good Excel knowledge, Presentation skills
- Monitor all activities within your assigned area to ensure the most efficient use of available resources
- Implement approved customer requirements, such as reporting and metrics
Distribution Dispatch Planning Manager
07/2014
-
04/2017
Boston, MA
- Recommend staffing levels to adequately cover all shifts in assigned area
- Evaluate performance of assigned staff and provide feedback, coaching, training, and mentoring
- Identify and assist with investigating and resolving customer complaints
- Collaborate with managers and other staff to implement approved Company policies and procedures
- Develop training objectives, procedures, and goals
- Assist with development of procedures to ensure continuity of services in emergency scenarios
- Collaborate with other departments to integrate logistics with business systems and processes such as order management, accounting, etc
- Recommend process improvements as necessary and implement approved changes
- Utilize software programs to maintain records and to prepare reports, e-mails, correspondence, etc
Manager, Control Center & Cable Dispatch
11/2011
-
01/2014
Philadelphia, PA
- Operate a motor vehicle in order to drive to various work sites as assigned
- Maintain confidentiality of all Company-related matters
- Knowledge of business and management principles involved in strategic planning, resource allocation, and leadership techniques
- Navigate at an advanced level in the Company's analytical software
- Navigate at an advanced level in a Windows® environment to enter data and/or process information
- Above average proficiency in Microsoft Windows, Outlook, Word, and Excel
- Interact across departmental lines to achieve the Company's goals
- Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, and/or approaches to problems
Education
Ohio State University - Lima Campus
2007 - 2011
Bachelor's Degree in Business
Professional Skills
- Strong organizational skills, analytical skills, filing and file maintenance
- Well-developed multi-tasking and time / priority management skills
- Strong written and verbal skills and professional demeanor
- Project management experience; defining work, strategic planning, project plan execution and measurement/controls; experience with large scale projects
- Problem solving and organisational skills
- Experience in effectively supporting change within a team, function or area
- Skilled in supervising staff, organizing, and prioritizing work
How to write Dispatch Manager Resume
Dispatch Manager role is responsible for software, procurement, retail, finance, training, security, compensation, reporting, insurance, travel.
To write great resume for dispatch manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Dispatch Manager Resume
The section contact information is important in your dispatch manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Dispatch Manager Resume
The section work experience is an essential part of your dispatch manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous dispatch manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular dispatch manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Dispatch Manager resume experience can include:
- Listen and understand information and ideas presented through spoken words and sentences, and the ability to communicate information and ideas to others to convey information effectively
- Approving and Goods receipting purchase orders when goods or service are received
- Experience in window and radio dispatching is required; Trapeze PASS experience is highly desirable
- Skilled at receiving and transmitting messages accurately using radio or telephone equipment
- Skilled in Interpreting and enforcing rules, regulations, policies, and procedures
- Able to providing effective customer service
Education on a Dispatch Manager Resume
Make sure to make education a priority on your dispatch manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your dispatch manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Dispatch Manager Resume
When listing skills on your dispatch manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical dispatch manager skills:
- Good communications skills, aware of deadlines and penalties in the event of late delivery
- Effectively prioritize daily activities
- Read maps and to effectively direct emergency and/or department personnel to locations of crimes or incidents
- Effectively utilize FEI's inventory and logistics system (Trilogie)
- Exemplary phone, interpersonal and written communication skills
- Work comfortably and effectively in a dynamic operational environment
List of Typical Experience For a Dispatch Manager Resume
1
Experience For Distribution Dispatch Planning Manager Resume
- Builds and maintains strong relationship with field and other departments’ management
- Support the Supply Chain Disaster Plan as documented in the event of a weather emergency that disrupts the transportation of goods
- Substantial experience in the operation phases of a transit organization
- Skilled in using a computer Aided Dispatch (CAD) terminal
- A competitive salary, depending on experience.
- Assigning appropriate equipment per the Customer’s needs
- Managing the Intermodal dispatch team (1 Supervisor & 6 Dispatch Reps)
- Provide regular feedback to Program Leader regarding pain points, inefficiencies and any unmet business needs in existing Fire operations
2
Experience For Manager, Control Center & Cable Dispatch Resume
- Assists in meeting Area and District’s residential, commercial, and roll off efficiency goals
- Evaluates, recommends, and coordinates required certification/recertification training for staff on an assigned shift as needed
- Work with domain counterparts in Security and Fire to ensure consistency in how JCI is implementing new Schedule & Dispatch processes and technologies
- Manages outage declarations, coordinates and clears all outages activity in a specific timeframes (SLA’s)
- Responsible for FAR’s and Operations Specifications alignment and compliance of IOC, corporate goals such as Right Start dependability and objectives with regard to flight operations. Works with the IOC management team to determine policies, departmental budget and vision
- Plan, direct, and monitor transport and distribution activities
- Ensure the safety and security of the Branch in accordance with OSHA standards and enforce all policies, rules, regulations and procedures set by the FEI organization
- Lead, direct, evaluate, and develop a team of professional staff
3
Experience For Dedicated Dispatch Manager Resume
- Conduct regular associate meetings with drivers
- Schedule available drivers to determine the best fit scenario in conjunction with each driver’s hours of service, vacations, meetings, physicals, etc
- Set positive example for dispatch agents by providing consistent support and positive leadership, including promoting positive employee morale and quality customer service
- This role operates under direct and detailed work instructions and close supervision with immediate feedback to the PPM & Compliance Manager
- Provide Management and HR support to eight direct reports and to a further 12 indirect reports
- Undertake all aspects of recruitment and Disciplinary management
- Produce reports to track progress throughout month of PPM and CMWO
- Build and issue eight week lookaheads for subcontractors/Regional teams
4
Experience For Centralized Dispatch Manager Resume
- Issue monthly/weekly allocation files to dataloader
- Produce daily reports to ensure jobs are attended and completed within SLAs
- Develop and maintain all fuel carrier relationships
- Manage the product distribution chain which includes the dispatch and inventory management function for gasoline deliveries to 130+ gasoline stations throughout the chain
- Coach and mentor the dispatch team in the areas of logistics, relationship management supply challenges and the industry
- Selects accounts/daily deliveries and assigns them to delivery drivers while taking into consideration the available trucks and drivers, the geographical location of the selected customers and the weather
- Interacts with the drivers to maximize their productivity, as well as to assist them with issues or questions that arise
5
Experience For Dispatch & Courtesy Shuttle Manager Resume
- Makes certain that drivers are properly equipped and look presentable to the public
- Ensures that driver's qualification files are properly maintained, and that drivers perform all pre and post checks on their vehicles, as required
- Interacts with the mechanic(s) and repair shops to make certain that an adequate number of trucks are available for the workload
- Ensures all trucks are clean, safe and legal, and contain all safety equipment and paperwork required by law
- Be available/first responder in the event of an emergency
6
Experience For Dispatch Center Manager Resume
- Responsible for programming and annual budgeting submissions and ensures program accomplishments are within budget allocations. Makes recommendations for budget adjustments
- Responsible for the technical and administrative supervision of professional, technical, clerical and administrative positions to carry out the mission of the organization
- Assists staff with emergency/non-emergency and high priority calls as needed, investigates citizens’ complaints, and makes recommendations for resolution
- Work within various software applications to consolidate truckload shipments from the market distribution center to branches and customers
- Assist PCM in the following
- Responsible for the direct management of employees who pick up and deliver of equipment
- Leads team and executes goals and initiatives on a daily basis
7
Experience For Manager Dispatch Resume
- Work closely with steamship companies, the ports, customers and internal leadership to ensure flawless execution of pickup and delivery of containers and empties
- Supervises the daily activities and operations within the Dispatch Center of the Office of Safety and Security
- Supervises assigned staff, including establishing workloads, prioritizing work assignments, evaluating employee performance, interpreting and enforcing policies and procedures, resolving staff issues, making hiring or termination decisions/recommendations, and administering disciplinary action as required
- Prepares, reviews, and compiles statistical reports and operational data for dispatch center to ensure compliance with performance measurements and develops recommendations for employee recognition and/or corrective action
- Coordinates and evaluates the timely receipt, dispatch, and completion of emergency aid requests
- Supervises the collection and storage of emergency communications dispatch records
- Ensures compliance with Georgia Bureau of Investigations (GBI) Georgia Crime Information Center (GCIC) and Federal Bureau of Investigations (FBI) National Crime Information Center (NCIC) policy and laws as it pertains to training and certifications
8
Experience For Manager, Dispatch Services Resume
- Responsible for oversight of all truck movement activity in and efficient and safe manner
- Plan, direct, and monitor transport and distribution activities so that the organization's goods and materials are transported safely and cost-effectively and that they arrive at their destination on time and in good condition
- Maintain truck and route files for DOT compliance, IFTA compliance, company compliance
- Track and organize truck maintenance with local provider
- Maintain driver personnel files and keep them in compliance
- Orchestrate last minute additional runs via our truck or courier
- Ensuring the safety and security of the Branch in accordance with OSHA standards and enforce all policies, rules, regulations and procedures set by the FEI organization
- Liaise with area managers on day to day activities, update or collaborate on strategies and process implementation
- Lead, direct, evaluate, and develop a team of professional and para-professional staff
9
Experience For Routing / Dispatch Manager Resume
- Conduct regular associate meetings
- Define and publish staff and Driver schedules based on service demand and in accordance with collective agreements
- Define and publish driver schedules based on service demand and in accordance with collective agreement
- Timely pick up of customer shipments
- Productivity within the department
- Compliance ( Quality ISO, Health & Safety (HSE) , Security (DFT) & Environment ISO)
10
Experience For Manager Dispatch Planning Resume
- People (EOS, PD’s, and Appraisals etc.)
- Support alignment of Despatch Management deliverables within the Ground Operations
- Outward Logistics control & Management
- Manage drivers performance, safety and time management
- Communicate transportation delays that result from system challenges, weather obstacles, etc to customers and the local branches
List of Typical Skills For a Dispatch Manager Resume
1
Skills For Distribution Dispatch Planning Manager Resume
- Experience in identifying and assessing moderately complex issues and recommending and implementing strategies to resolve problems
- Experience of operating in a regulated environment within an FCA regulated environment
- Experience executing program initiatives which align with business goals and budget
- Experience communicating business initiatives in a clear and concise manner to multiple types of audiences and channels
- 3+ years' experience in transportation/logistics
2
Skills For Manager, Control Center & Cable Dispatch Resume
- Excellent attitude and team mentality
- Prioritize and expedite rush or problem tickets that need immediate attention
- Operate and interpret reports with Route Optimization or Roadnet system
- Extensive knowledge and management experience within aircraft ground operations
- Valid Driver’s License with clean record
- Knowledge of police, fire, and emergency medical codes, terminology, and service priorities
- Establish and maintain effective working relationships with other APS personnel, officials, and the general public
- Experience with Microsoft Word, Excel, and Outlook
3
Skills For Dedicated Dispatch Manager Resume
- The job requires excellent levels of management of a team
- Experience in commercial and / or FM or Maintenance background
- At least two years’ prior knowledge of the applications of various construction/industrial equipment
- Out of the box thinker with a strong sense of urgency
- Three years supervisory or management experience in the transportation industry, preferably fixed route
- Substantial experience in the operation phases of a fixed route system
- Experience in the Security, Fire or HVAC industry
- Experience in wholesale gasoline operations and distribution
4
Skills For Centralized Dispatch Manager Resume
- Utilizing various reports, updating customer usage data, tank size and other delivery information
- Filing (vehicle records, signed time sheets, PTO, etc)
- Willing to travel up to 25% of the time for business purposes
- Understanding of Wholesale and Retail gasoline market place, East Coast/US
- Managing Daily Throughput/ Sales Output
- Reviewing of Daily Back Order Status & Coordination for funds & Material availability
- Planning of team work schedules
5
Skills For Dispatch & Courtesy Shuttle Manager Resume
- Working knowledge of the DOT Federal Motor Carrier Safety Regulations
- Working knowledge of the delivery area
- Sets departmental goals, including developing and ensuring the maintenance of departmental procedures, monitoring, and controlling
- Continuously recruiting, providing performance feedback and coaching route personnel
- 3 calendar years of managing the scheduling and dispatch function of ADA paratransit operation serving at least 200,000 trips annually
- Procurement Forecasting, Analysing/ Reviewing Service Level basis, Qty, SKU & Value
6
Skills For Dispatch Center Manager Resume
- Read, write, and speak English including the meaning and spelling of words, rules of composition, and grammar
- New hire paperwork for driver (s) and training including LKQU, ISO and DOT
- Identify training needs and initiate appropriate training methods
- Organize and/or plan recordkeeping and/or filing systems for the work area
- Quickly and accurately make decisions involving life threatening and/or other emergency conditions
7
Skills For Manager Dispatch Resume
- Comprehensive knowledge of center operations to include; efficiencies, methods & procedures, training delivery, communications and staffing
- Engage, lead, and direct a diverse workforce fostering and promoting an equitable, inclusive, and safe environment
- Oversee route movement of incoming and outgoing cargo and freight shipments
- Manage time off requests and Kronos including pay period signature sheets
- Handle or delegate getting vehicle tags, Gas pins, vehicle keys, DOT inspection, emission inspections and DOT physicals
- Knowledge of office practices (including customer services) and procedures
- Knowledgeable in laws, rules, and regulations governing emergency communications
8
Skills For Manager, Dispatch Services Resume
- Knowledge of rules and regulations of the Federal Communications Commission (FCC) in operating radio and teletype equipment
- Knowledge of routing and local area / streets
- Manage relationships and compliance of third party hauler relationships, including negotiation of carrier rates for the petroleum business
- Manage dispatch and delivery to ensure maximization of gasoline unit margins through prudent lifting decisions
- Manage the administrative back-office process to ensure accuracy in billing, taxes and inventory levels
- Makes adjustments to the workload to accommodate changing situations
- Oversees the preparation of shift schedules and makes recommendations for schedule adjustments during staff shortages
- Responsible for communicating with drivers as needed on route progress, changes, issues
9
Skills For Routing / Dispatch Manager Resume
- Responsible for communicating with sales associates daily on issues, late deliveries, amendments to route, local pickups, etc
- Responsible for communicating with customers daily on delivery statuses
- Recruit, interview and select employees in compliance with MVT hiring practices and standards of qualification
- Finance ( operating its own budget)
- Annual Budgeting for Logistics & Manpower deployment on daily/ Monthly/ yearly basis & Review
- Learn and understand job requirements after initial training
- Schedule drivers on routes daily
- Handle any issues with pick tickets (FSI, RCE and PLRC) or parts that did not get delivered on time
10
Skills For Manager Dispatch Planning Resume
- Assign and manifest route drivers daily. Be available as a back-up delivery person
- Monitor Fuel reports for loss prevention
- Schedule maintenance on vehicles and or break downs with mechanic (s)
- Sign off on bills for maintenance and schedule rentals when/if needed
- Ensure we are compliant with drivers and paperwork for LKQ and DOT
- Handle discipline issues and any drivers under probation because of their MVR and LKQ points
- Ensure the vehicle Pre and Post checklist is turned in each day
- Maintain, organize and keep current driver phones or other communication devices as needed
- Sign off on bill for maintenance and scheduled rentals when/if needed
List of Typical Responsibilities For a Dispatch Manager Resume
1
Responsibilities For Distribution Dispatch Planning Manager Resume
- Provide regular feedback to Program Leader regarding pain points, inefficiencies and any unmet business needs in existing HVAC operations
- Have completed the NWCG course S-491, "National Fire Danger Rating System."
- Provide input into and support for the Program Leader in developing cross-domain strategies and program roadmap
- Build financial business case for HVAC domain programs and track progress to the success metrics coming out of it; report out to leadership on progress
- Review and evaluate operational procedures and update as appropriate in collaboration with management
2
Responsibilities For Manager, Control Center & Cable Dispatch Resume
- Communicate daily with drivers
- Compose grammatically correct emails to the client and others
- Knowledge of service area and system parameters
- Demonstrated negotiation skills and ability to influence all levels of the organization to create positive movement/action while maintaining effective relationships
- Demonstrated knowledge of internal systems with the demonstrated ability to learn new systems as necessary. Including but not limited to CoA D/CoA/iVAPP/CCP/WM/go/VZOT/Microsoft Office/Excel/PowerPoint
- Track record of developing direct reports for positions of greater responsibility scope and scale
- Commercial acumen required and knowledge of Technical Facilities Management
- Qualifications in Commercial / or FM or Maintenance background
3
Responsibilities For Dedicated Dispatch Manager Resume
- Have held or currently hold the NWCG qualifications or higher: Expanded Dispatch Support Dispatcher (EDSD)
- Knowledge of supervisory policies, procedures and methods required to manage a diverse workforce
- Manage a Dispatch Center to achieve long term objectives and operational safety
- Knowledge of administrative policies, procedures and methods required to administer a Dispatch Center
- Knowledge of fire management and fire aviation operations
- Lift, bend, stoop, squat, reach, crouch and kneel. Sit or stand for long periods of time
- Proficient with all Microsoft Applications required
- Functional ability with MS Word and Access
- Work independently, as well as with a cross-functional team
4
Responsibilities For Centralized Dispatch Manager Resume
- Adaptable and flexible to rapid change and the ambiguity that is created by change
- Execute long term and short term plans involving strategy development, resource allocation, work plans, timelines, and financial outcomes for the Schedule & Dispatch transformation program in the Fire domain
- Own the seamless service delivery and hand-off of implemented programs to the HVAC business upon completion of each phase of transformation
- Partner with Dispatch Managers in Security and Fire to identify opportunities to align approaches, share feedback and recommend improvements
- Own the execution of the five year roadmap for the Call Intake, Schedule & Dispatch program in the HVAC domain including delivering on overall goals and objectives, performance metrics and timelines
- Ensure customer and technician satisfaction metrics are met – NPS, employee satisfaction and others
- Build close partnerships with the HVAC domain leadership and key Area field HVAC leaders to buy in to program roadmap, provide domain and field resources for team staffing, and champion projects through to completion
- Own the seamless service delivery and hand-off of implemented programs to the Fire business upon completion of each phase of transformation
5
Responsibilities For Dispatch & Courtesy Shuttle Manager Resume
- Partner with Dispatch Managers in Security and HVAC to identify opportunities to align approaches, share feedback and recommend improvements
- Own the execution of the five year roadmap for the Call Intake, Schedule & Dispatch program in the Fire domain including delivering on overall goals and objectives, performance metrics and timelines
- Build financial business case for Fire domain programs and track progress to the success metrics coming out of it; report out to leadership on progress
- Work with domain counterparts in Security and HVAC to ensure consistency in how JCI is implementing new Schedule & Dispatch processes and technologies
- Build close partnerships with the Fire domain leadership and key Area field Fire leaders to buy in to program roadmap, provide domain and field resources for team staffing, and champion projects through to completion
- Able to monitor the receipt, transmission, and accuracy of messages processed using state-ofthe-art emergency communications equipment and systems
- Able to resolve problems and making decisions
- Able to develop and promote personnel
- Uses in-house replenishment application(s) to ensure un-interrupted fuel supply to company’s fuel centers
6
Responsibilities For Dispatch Center Manager Resume
- Read, write and speak English and at all levels.
- Knowledge of City of Atlanta geography
- Knowledge of methods and techniques used in receiving and transmitting messages accurately and calmly in emergency situations by radio, telephone, and teletype equipment
- Knowledge of methods and techniques used in operating state-of-the-art communications equipment and systems such as radio consoles, computer terminals, deaf assistance phones, and other alarm systems
- Proficient in Microsoft Office Suite and related software
7
Responsibilities For Manager Dispatch Resume
- Able to make decisions in emergency or high-risk situations
- Able to prepare and present oral and written communication/reports
- Communication and interpersonal skills and techniques as applied to interaction with coworkers, supervisor, the general public, etc., sufficient to exchange or convey information and to receive work direction
- Interest or previous experience in transformational change, post-merger integration, project management office and/or operational excellence
- Instruct, direct, and evaluate employees
- Determine the need for revision and/or change in work area instructions
- Maintain favorable labor relations
8
Responsibilities For Manager, Dispatch Services Resume
- Interpret and explain appropriate work instructions and guidelines to subordinate employees
- Write and interpret goals and objectives in order to evaluate work products
- Conduct studies, evaluate results and prepare reports
- Solve problems related to the work
- Overnight travel required for fire suppression assignments and/or to attend meetings
- Successfully completed the Primary NWCG Core Requirement of Expanded Dispatch Support Recorder (EDSD)
9
Responsibilities For Routing / Dispatch Manager Resume
- Proficiency in Microsoft Suite Applications (Word, Excel, Access, OneNote, PowerPoint, Power BI and Sharepoint)
- Work effectively in a highly energetic and dynamic environment, dedication to teamwork, a strong work initiative, and the ability to adapt to new challenges and ideas
- Travel possible
- Entitlements for payment of basic moving expenses, as required and to the extent allowed by the Federal Travel Regulations (FTR) 302-3.101, are authorized for eligible applicants changing duty station when the change meets the distance tests as provided in FTR 302-1.1 and 302-2.6. In addition, the following relocation benefits are available: House hunting and Temporary Quarters
- Entitlements for payment of basic moving expenses, as required and to the extent allowed by the Federal Travel Regulations (FTR) 302-3.101, are authorized for eligible applicants changing duty station when the change meets the distance tests as provided in FTR 302-1.1 and 302-2.6. In addition, the following relocation benefits are available: House hunting trip OR temporary quarters
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