Dispatch Supervisor Resume Sample
Rodrick Schoen
687 Charlie Stream,
Los Angeles,
CA
+1 (555) 284 3198
Work Experience
Dispatch Supervisor
11/2017
-
PRESENT
Chicago, IL
- Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
- Sitting for long periods of time while using office equipment such as computers, phones and etc
- Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment
- Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment
- Ensure that dispatch personnel are effectively performing linked functions between the operators and customers by monitoring the responses to customer service requests and by ensuring appropriate prioritization and dispatch of service requests to Senior Management
- Two (2) years of demonstrated supervisory experience
- Manage multiple projects at once while managing seven (7) day/week operations
Mine Operations / Dispatch Supervisor
04/2012
-
08/2017
New York, NY
- Give recommendations to Director of Operations on future dispatch projects related to the dispatch department
- Ensures that direct reports are fully trained in all aspects of System policy, college and departmental procedures and adheres to same
- Takes corrective action as necessary; conducts annual performance evaluations
- Ensures that dispatchers are in compliance with any and all requirements regarding training and certifications on an annual basis
- Responsible for compliance reviews and audits
- Resolves dispatch discrepancies and conflicts
- Responds to 911 calls and customer questions in person, by telephone, in writing, or through e-mail correspondence
- Conducts dispatch surveys and studies for Chief of Police
- Prepares short and long range plans for dispatch center to present to the Chief of Police
Package Dispatch Supervisor
09/2005
-
03/2012
San Francisco, CA
- Monitors and assists in preparation of the annual budget
- Oversee power system reliability and safety through operator control and coordination of the distribution and transmission power system including switching events, equipment operation, generation coordination, and voltage regulation
- Delegate work activities related to system operation, outage requests, customer outages, and the outage management notification processes
- Communicate expectations, coach and train employees, provide ongoing feedback, and work collaboratively with other departments
- Design special studies and provide training to Region Operators and Outage Coordinators
- Investigate system events and perform root-cause analysis reports to identify and correct issues
- Measure and report business and operational data that supports Company initiatives and goals
- Review and evaluate employee performance
- Monitor and direct the work of the dispatch office employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
Education
California State University, Fullerton
2000 - 2004
Bachelor's Degree in Operations
Professional Skills
- Strong organizational, planning, analytical and problem solving skills
- Excellent decision-making skills and ability to think and act quickly
- Excellent leadership, communication, organizational, multi-tasking, and customer service skills required
- Excellent communication, financial acumen, business development and management skills are critical
- Proven leadership / management skills with successful track record of performance with direct reports
- Superior time management skills, with the ability to prioritize and handle multiple projects simultaneously
- Strong Computer Skills with ability to learn rapidly
How to write Dispatch Supervisor Resume
Dispatch Supervisor role is responsible for training, education, dispatch, word, leadership, communications, development, microsoft, customer, shipping.
To write great resume for dispatch supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Dispatch Supervisor Resume
The section contact information is important in your dispatch supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Dispatch Supervisor Resume
The section work experience is an essential part of your dispatch supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous dispatch supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular dispatch supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Dispatch Supervisor resume experience can include:
- Work in a team environment and interact with diverse people Desired skills and qualifications
- Respond effectively and courteously to inquiries, special requests and/or complaints
- Communicate effectively both orally and in written form with all levels of personnel
- Has the ability to possesses knowledge and understanding of National Grid’s policies and processes and how to apply them effectively
- Prior supervisory experience in telecommunications-related Technical operations and/or
- Experience in budgeting, forecasting and scheduling. - Less than 1 year
Education on a Dispatch Supervisor Resume
Make sure to make education a priority on your dispatch supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your dispatch supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Dispatch Supervisor Resume
When listing skills on your dispatch supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical dispatch supervisor skills:
- Multitask and to effectively handle crisis situations and work effectively with others
- Strong computer skills ( Microsoft applications, SAP, Spreadsheets, word processing )
- Excellent organization and time management/multi-tasking skills
- Have good verbal communication skills
- Excellent written and oral communication and presentation skills are required
- Utilizing LEAN tools to demonstrate leadership through your active participation in developing strong relationships with team members
List of Typical Experience For a Dispatch Supervisor Resume
1
Experience For City Dispatch Supervisor Resume
- Maintain strong relationships with key stakeholders (internal and external) to ensure key information is effectively communicated
- Utilize superior communications skills to motivate staff and develop effective peers, managers and clients
- Supervisory skills including the ability to implement action plans for achieving objectives and to oversee daily operations
- Dispatches trips to drivers ensuring that all trips are covered and that all buses on route are effectively utilized
- Utilizes and maintains professional communications skills with all employees and customers including patients, facilities and public service agencies
- Make logistical coverage/staffing decisions and communicate them effectively to multiple vendors
2
Experience For Mine Operations / Dispatch Supervisor Resume
- Organizational Skills – Able to manage time, processes, and achieve results throughout the operation
- Analytical Skills – Able to identify potential opportunities
- Effectively lead a diverse group of individuals to successfully achieve the goals of the Dispatch department
- Proficient with database, spreadsheet, and word processing computer skills within a Microsoft environment
- Work with and communicate clearly, accurately, and effectively with the general public, both written and verbally
- Leadership and teamwork skills to develop and promote cooperative working relationships within and among departments
3
Experience For Dispatch Supervisor AAA Emergency Road Service Resume
- Manage in a changing environment with constantly changing business needs and priorities
- At least one year of experience leading or supervising others
- One year of experience maintaining the INVERS system or a similar ride-sharing system
- Operate calmly under pressure while monitoring various field functions, multiple radios and phone calls
- Strong business acumen ( Drive productivity, P&L understanding, data analysis)
- Previous experience overseeing a Transportation Management System (TMS)
4
Experience For Package Dispatch Supervisor Resume
- CAD and data entry experience with typing speed of at least 35 wpm required
- An ability to work independently relying on experience and judgment to plan and accomplish tasks/projects
- Experience coordinating the rental service operations of several locations, manned and unmanned
- Learn and demonstrate efficiency in the use of Trapeze
- Resolves problems, analyzes statistics and consolidates information for designated agencies in accordance with established schedule
5
Experience For Prescott Package Dispatch Supervisor Resume
- Actively identify areas for improvement and engage in process enhancements to further develop service deliverables and customer experience
- Plan, prioritize and execute against tight timelines
- Possesses extensive knowledge of the service area and programs served in order to be an effective dispatcher
- Proven team builder and player
- Conduct a 60 day skill assessment for all new hires
6
Experience For Dispatch Supervisor Plymouth Resume
- Experience in the role of a Dispatcher
- Proven ability to identify trends, develop strategies and implement solutions to drive results
- Demonstrated ability to take initiative and ownership of project as well as work in a team
- Transportation experience in dispatch and/or operations supervision
- Business experience in a customer service related environment
7
Experience For Feeder Dispatch Supervisor Resume
- Develop and promote strong customer relationships
- Transportation/DOT experience - highly desired
- Practical experience in business analytics and/or fleet management
- Experience with Microsoft Outlook required
- Experience leading large crews of equipment operators
- Work experience in a team environment. - 1 - 3 years
- Analyzing routes and becoming an expert in field operations
- Assisting Field Service Manager with day to day field operation tasks
8
Experience For Service Dispatch Supervisor Resume
- Reviewing tow bills for accuracy and thoroughness
- Maintaining tower relationships
- Willing to work flexible hours with some travel
- Assist in morning process including manifesting, loading parts when needed, and insuring all parts are delivered daily
- Frequently: Walking inside, reaching, kneeling, stooping, bending
9
Experience For Trucking Dispatch Supervisor Resume
- Assist in morning process including Roadnet manifesting and loading partswhen needed
- Assist new and existing employees in their on-boarding training, briefing on policy and procedure
- Assist in morning process including Roadnet manifesting and loading parts when needed
- Constantly: Hearing/listening, clear speech, sitting, seeing
- Customer Focus - -Listening to the customer. Being responsive and on time. Meeting quality expectations. Helping the customer succeed
10
Experience For Workforce Management\dispatch Supervisor Resume
- Manage the fleet including ensuring trucks are fixed time and PM's andreporting are completed timely
- Manage the fleet including ensuring trucks are fixed on time and PM's and reporting are completed timely
- Design, provide, and track training to Dispatchers and Outage Coordinators, including training required for NERC certification
- Provide dispatch employees with guidance in handling difficult or complex problems or in resolving complaints
- Have a working knowledge of various work management tools used in the Dispatch, Service, Construction and Meter Reading/Collection Departments
- Work with Training to develop training documentation and best practice standards
List of Typical Skills For a Dispatch Supervisor Resume
1
Skills For City Dispatch Supervisor Resume
- Computer experience using Windows-based software, to include Word and Excel
- A competitive annual salary of $45,700 to $50,000/year, depending on experience
- A competitive annual salary depending on experience
- Operate and run reports with the GPS system
- Operate the telephone/radio recording system
- Operate alone or with limited supervision and maintain efficient, self-directed job functions
- Technical and supervisory experience
- Budget Management and Execution experience
- Previous supervisory / personnel management experience
2
Skills For Mine Operations / Dispatch Supervisor Resume
- Proven ability to teach and coach others for optimal performance
- Communications tools experience (Two-Way Radio and Pagers)
- Typing or keyboarding speed of 45 wpm
- Understanding of employee policies, practices, procedures and work rules appropriate for the unit. -
- Provide local office administrative support as needed including filing and maintaining correspondence, damage claims, customer authorization forms, etc
- Knowledge of manufacturing processes and factory operations. - Has a general understanding of the principles and uses the knowledge with assistance
- Newhire paperwork for driver (s) and training including LKQU, ISO and DOT
- Or more as a first line supervisor responsible for workforce shift, assignment scheduling and timesheet reporting and/or approval
3
Skills For Dispatch Supervisor AAA Emergency Road Service Resume
- Previous knowledge with transloading and trucking would be an asset
- Support continual development of union workforce by conducting Safety Assessments (SUSA’s), coaching, performance assessment and appraisal
- Establishes and maintains a formal Dispatch training program to improve and maintaining process and procedures that enable daily operations
- Has a general understanding of the principles and uses the knowledge with assistance
- Knowledge of products, customers, markets and competitors. - Has a general understanding of the principles and uses the knowledge with assistance
- Understanding of Production System, Lean Manufacturing, Just-in- Time, Kanban, Demand Flow Technology. - Has a general understanding of the principles and uses the knowledge with assistance
- Filing (vehicle records, PTO, etc)
- PTPand put up tickets looking for any rush or problem tickets that did not gethandled
4
Skills For Package Dispatch Supervisor Resume
- Handleor delegate getting vehicle tags, Gas pins, vehicle keys, DOT inspection,DOT physicals, and emission inspections
- PTP and put up tickets looking for any rush or problem tickets that did not get handled
- Handle or delegate getting vehicle tags, Gas pins, vehicle keys, DOT inspection, DOT physicals, and emission inspections
- Provide support on special projects and ongoing company initiatives
- Served at least 2 years as a Field Training Officer and/or in a primary trainer role
- Open to minimal travel within CCBCC’s territory for training
- Integrity/Ethical- - Conducting business with honesty, fairness, integrity and compliance with all applicable laws
- Handle any issues with pick tickets (RCE, PLRC) or parts that did not getdelivered on time
5
Skills For Prescott Package Dispatch Supervisor Resume
- Manifest the driver pick tickets
- Communicate with external customers
- Manage time off requests and Kronos
- Schedulemaintenance on vehicles and or break downs with mechanic (s)
- Signoff on bills for maintenance and schedule rentals when/if needed
6
Skills For Dispatch Supervisor Plymouth Resume
- Ensure we are compliant with drivers and paperwork for DOT
- Handle discipline issues and any drivers under probation because of theirMVR and LKQ points
- Ensure the vehicle checklist and driver log in has turned in each day
- Order RMA, Hot core and core purchase books
- Handle any issues with pick tickets (RCE, PLRC) or parts that did not get delivered on time
- Route Work Orders to Technicians
- Supervise Dispatch activities to manage call volume and ensure established Service Level Agreements are met
- Interact with internal and external customers to communicate work order-related requests, changes, or status to the Technician
- Resolve routine and/or escalated customer concerns and inquiries
7
Skills For Feeder Dispatch Supervisor Resume
- Provide back-office support for Work Order management processes (manual and automated)
- Participate in call quality calibrations to compare processes to identify opportunities for alignment
- Provide real-time and summary reports to management
- Interact with peers and external partners to advance the effectiveness and excellence of the department and company through continual improvement of plans, programs and processes in order to proactively control expenses, increase value, and promote highly effective department and company practices
- Complete ongoing leadership and development training initiatives
8
Skills For Service Dispatch Supervisor Resume
- Identify contingency plans for system outages; communicating direction to employees
- Advocate workplace safety and report safety incidents according to established procedures
- Be flexible in working multiple shifts
- Have a basic understanding of the two-way radio usage: able to speak in clear/concise manner
- Use/understand standard radio broadcasting procedures and rules and the Campus Emergency Notification System properly
- Plan, manage, and execute special projects and process launches as assigned
- LKQ is an Equal Opportunity Employer and offers a drug free work environment. Employment with LKQ is contingent upon the successful completion of a criminal background check and maybe contingent upon the successful completion of a drug screening
9
Skills For Trucking Dispatch Supervisor Resume
- Ability sit for extended periods of time
- Type for long periods of time
- A mix of normal office conditions and some outdoors exposed to all weather conditions
- Normal Work Environment - Work is normally performed in a shared office environment
- Prepare, train and implement emergency preparedness plans and exercises for dispatchers/telecommunications
- Use the iStar system, NLETS, TLETS, NCIC, & TCIC
- Learn all LSCS campuses/ facilities and geographical areas
- Exercise self-restraint and maintain composure under pressure or adverse conditions and ability to command others under similar conditions
10
Skills For Workforce Management\dispatch Supervisor Resume
- Ability and commitment to work collaboratively
- Commitment to multi-cultural and multi-generational diversity, to the mission of the comprehensive community college, and to quality service to students, faculty, staff and visitors
- Receive ocean booking orders from external contact. Works with transload facility, dispatch and logistics personnel to coordinate transportation activities
- Arranges and schedules appropriate transport of containers from depots and terminals in a timely and accurate manner. Liaises with transload on upcoming bookings and supply equipment to meet loading schedule
- Make appropriate port reservations to ensure export containers are delivered to the port in time to meet vessel cut off
- Skilfully execute last minute export ocean container bookings with efficiency and accuracy
- Able to move high volumes of ocean traffic by truck through the CN Intermodal yard to various ports and depots in the Greater Vancouver Area
- Resolves related problems in a timely manner
- Afternoon shift and weekend work
List of Typical Responsibilities For a Dispatch Supervisor Resume
1
Responsibilities For City Dispatch Supervisor Resume
- Provide training to support individual roles, and to expand skills which move employee engagement in the growth of the business
- Mining, construction, or other industrial experience
- Experience with shop floor manufacturing, incentive pay systems such as CIPP (Continuous Improvement Pay Plan) and work measurement. - Less than 1 year
- Assists employees in accomplishing objectives by monitoring performance, providing training, feedback, coaching, counseling, and evaluating performance
- Supervises processing of all paperwork, including billing backlog
- Continual training (new and current drivers) including smart phone / InTouch Mobile / Roadnet usage
- Communicate expectations, coach employees, and provide ongoing feedback and training
- Responsible for developing and implementing efficient routes across service area
2
Responsibilities For Mine Operations / Dispatch Supervisor Resume
- Remain current on job specific procedures through attending training courses in order to apply appropriate methodologies
- Assist operations with organizing and routing trips based on schedule and location to ensure optimal performance
- Assist operations and transportation providers with problems or issues relating to scheduling
- Use of a computer to control trailer movement On and Off the building as the operation is running
- Coordinate and review all towing reports including SLA compliance
- Continual training including smart phone / InTouch Mobile / Roadnet usage
- Plan and forecast monthly preventative maintenance, training and warranty obligations for technicians
- Advocate for distribution best practices to support internal order processing, on time deliveries, ‘perfect orders’ and high quality transport to avoid over, short, and damage goods arriving or being delivered to regional partners and/or customers
- Provide daily supervision and guidance to the marketing administrative team. Coordinate and verify work schedules, time off and coverage. Mediate any conflicts to an acceptable resolution for all parties. Provide feedback and encouragement on a regular basis
3
Responsibilities For Dispatch Supervisor AAA Emergency Road Service Resume
- Oversees daily activities of the dispatch department, ensuring productivity and quality goals are met
- Coordinates container tracking, container placement, and driver safety
- Coordinates schedules and monitors performance of staff, and arranges for training as needed
- Manage multiple projects while managing 7 day/week operations
- Trains current and new personnel with in-house resources or coordinates for additional training seminars or workshops
- Resolves problems and questions presented by subordinates regarding work methods or proper procedures to follow
- Oversees daily PTS Dispatch activities and manages information flow within Dispatch to enable PTS shared understanding and situational awareness
- Provide direction and assistance in regard to all enforcement procedures as outlined in the Motor Vehicle Parking and Traffic Regulations
- Manage multiple projects while managing seven (7) day/week operations
4
Responsibilities For Package Dispatch Supervisor Resume
- Responsible for supervision of all dispatch staff including commendation and discipline
- Communicate expectations, coach employees, provide ongoing feedback, and work collaboratively with other departments
- Design special studies and provide training to Dispatchers and Outage Coordinators
- Implement operating procedures and analyze system performance
- Supervise the daily activities of vendor dispatchers and adherence to standard operating procedures
- Respond to employee inquiries regarding schedules, lost and found, safety, and general transportation related items
- Deliver transportation notifications and alerts to employees using multiple communication channels
5
Responsibilities For Prescott Package Dispatch Supervisor Resume
- Perform audits on working processes and examine actual criteria against targets
- Work collaboratively with other departments in scheduling work activities, outages, and employee resources
- NERC Reliability Coordinator (R.C.) or Transmission Operator (T.O.) certification (within 6 months of hiring)
- Responsible for communicating with drivers daily on route progress, changes, issues
- Provide reporting on Key Performance Indicators
- Recommend hiring, promotions, and terminations of Communications Personnel
- TSOD and first call planning with the field service coordinator
- Parts Management: Parts planning (PPK)and Parts Return( NTS)
- Complete all retraining for current dispatchers on current and new policies and procedures
6
Responsibilities For Dispatch Supervisor Plymouth Resume
- Report and resolve all incidents pertaining to dispatcher performance
- Monitors daily system performance and maintain tracker for reporting purposes
- Communicate information to key stakeholders within Ottaway Motor Express which is essential to achieving the targeted outcomes
- Responsible for applying discipline where necessary, verbal and written
- Work with customers and utilize applicable software, including customer systems, to research and resolve order inquiries and discrepancies in a timely manner
- Apprise Dispatch Manager of all discrepancies relating to customers' orders and/or customer complaints
- Assist Dispatch Manager in evaluating employees' job performance and conformance to Company policies and procedures
7
Responsibilities For Feeder Dispatch Supervisor Resume
- Functional knowledge of Windows operating system, Internet Explorer and Microsoft Office programs
- Analytical ability – research and resolve issues using data
- Able to solve problems using Root Cause Analysis
- Education, training, or certification in business or fleet management
- Diploma or related industry training in transportation and logistics an asset
- Manage Dispatch staff and ensure department is following procedures
- Manage Department budget and forecasting
- The ability to write policy and standard operating procedures for the department
8
Responsibilities For Service Dispatch Supervisor Resume
- Dispatcher/Customer Support training and oversight
- Provide strategic planning to support customers’ regional expansion
- Apply project governance practices to structure ongoing projects
- Familiarity with the function of a cross dock operation along with working around Owner Operators
- Coordinate and delegate our work load to ensure timely completion of tasks
- Focus on ways to streamline our team’s workload and create new methodologies to increase our efficiency
- Coordinates resolution of service orders and customer service issues
9
Responsibilities For Trucking Dispatch Supervisor Resume
- Manages live dispatch as well as GPS and MAS data input
- Communicates and enforces company policies and procedures and develops and implements safety briefings
- Compiles and analyzes maintenance reports
- Not in System (NIS) previous day’s resolution
- Successfully learn the dispatch software
- Adapt and remain flexible in a dynamic environment
- Makes decision regarding hiring, career conversations, evaluation, promotion and termination of employees, or makes related recommendations that are given particular weight
10
Responsibilities For Workforce Management\dispatch Supervisor Resume
- Devises work schedules for PTS Dispatchers to cover shifts for PTS operational requirements and hours of operations
- Maintain and ensure that a high level of professional communication (in accordance with FCC rules) takes place at all times. Communicate with UAPD, PTS employees and public via telephone and respond to parking situations accordingly
- Integrate and assist in executing Special Events
- Collect citation-boot payments as needed, according to directions and procedures as set by the Department
- Establish liaison and rapport with UAPD and other external agencies to enable and enhance PTS Dispatch daily operations
- Query T2/Flex and run reports to obtain information and assist enforcement personnel to complete their job requirements while in the field and promptly communicate results back to them, and to other appropriate PTS and UAPD employees
- Ensure all equipment that is controlled by dispatch, is accounted for and properly checked in and out by PTS employees using the equipment
- Oversee, dispense and maintain the key box in the dispatch area
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