Driver Manager Resume Sample
Santiago Pagac
4235 Sammy Drives,
New York,
NY
+1 (555) 282 5270
Work Experience
Driver Manager
12/2017
-
PRESENT
Boston, MA
- Tracks and manages assigned drivers’ schedules, including vacation and sick days and driver refusals
- Organizational and problem solving skills with the ability to establish and prioritize workload in order to meet team and company goals using good business judgment
- Proficient with web-based applications and with Microsoft products including Word, Excel, etc
- Lead and retain a designated fleet of drivers
- For Shuttle Driver Leaders only-lead a fleet of at least 40 daycabs/Over-The-Road (OTR) tractors
- Establish a good working relationship with each driver
- Work with planning personnel to obtain loads for their fleet and dispatches drivers
Driver Manager / Coordinator
02/2012
-
10/2017
Houston, TX
- Manage driver availability to maximize productivity of their fleet
- Perform A.M. and P.M. checks on trucks and note daily
- Perform monthly driver reviews within the first 30 days of a driver being upgraded to solo status or 30 days of employment for experienced drivers in order to measure and record performance. After initial review, perform quarterly
- Manage driver performance and take proper disciplinary steps if necessary
- Know, support and enforce company policies
- Manage service levels of 98% for on time pick up and delivery
- Manage fuel process in compliance with opti stop and DCI objectives
- Ensure payroll accuracy for assigned drivers
Night Driver Manager
05/2007
-
10/2011
San Francisco, CA
- Act as a liaison between the driver, DSSC personnel, and all internal departments
- Supervise the drivers in our Fuel South Express proprietary fleet. Responsible for ensuring compliance with both regulatory and internal requirements
- Responsible for safety, training, adherence to SOP, DOT compliance, and recruitment for the fleet drivers
- Resolve day to day driver issues and concerns
- Assist with driving efficiencies into the fleet by analyzing delivery lanes, split unloading partners, and fuel supply directives
- Improves company image by supporting company goals, contracting vendors for Image Trucks, and developing internal and external information programs
- Provides management information on Fuel Distribution Key Metrics and other relevant departmental performance by assembling and analyzing data; identifying and researching trends; providing forecasts; explaining processes and techniques; advising management on needed actions
- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; and initiating corrective actions. Allocates program costs by preparing operational and risk reports for analyses
- Maintains staff by recruiting, selecting and orienting drivers. Maintains driver results by training, coaching, counseling and disciplining employees; planning, monitoring and appraising job results
Education
Indiana Wesleyan University - Dayton Education Center
2001 - 2006
Engineer's Degree in Business Administration
Professional Skills
- Excellent project management skills (supervising and executing)
- Excellent Customer Service Skills, both oral and written
- Strong financial and general business skills
- Exercise independent decision-making skills
- Microsoft Office skills, including outlook, word and excel
- Strong knowledge of Pursuit and sales methodology. Significant experience of major bids in
- Work cross-functionally, in a Global organization, managing multiple projects and competing priorities
How to write Driver Manager Resume
Driver Manager role is responsible for transportation, finance, training, procurement, payroll, reporting, research, insurance, events, government.
To write great resume for driver manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Driver Manager Resume
The section contact information is important in your driver manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Driver Manager Resume
The section work experience is an essential part of your driver manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous driver manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular driver manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Driver Manager resume experience can include:
- Manages compliance with federal, state and local legal requirements by studying existing and new legislation; anticipating future legislation; enforcing adherence to requirements; advising management on needed actions
- Resolves customer concerns by planning and directing the receipt, investigation, evaluation and settling of complaints and claims; following up with customers; personally resolving difficult situations
- Work with drivers to comply effectively with the company’s fuel optimization program
- Industry experience in operations, customer service, general management or engineering fields
- Experience managing a team of Driver developers from a technical and mentorship standpoint
- Management experience in working with other groups within the software organization to coordinate activities at a high level
Education on a Driver Manager Resume
Make sure to make education a priority on your driver manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your driver manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Driver Manager Resume
When listing skills on your driver manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical driver manager skills:
- Experience creating workflows and implementing process improvements
- Experience managing people/drivers
- Responsible for coordinating effective communication of equipment assignments to new drivers
- Responsible for coordinating with multiple departments to ensure effective resolution of Driver issues
- Specific experience and track record of performing an account director/manager role for international clients
- Industry experience in operations, customer service, general management or engineering fields
List of Typical Experience For a Driver Manager Resume
1
Experience For Driver Manager / Coordinator Resume
- Ensure accurate records from drivers, including driver status, projected time of availability, return to work, truck out of the shop, routing, driver related accessorial charges that include, but aren’t limited to detention, load and unload charges
- Help make each and every Driving Associate successful by positively recognizing excellent performance
- Develop new components that can be incorporated within driver training portfolio based on internal or external requirements
- Develop and implement suitable Driver Development Training packages for all new product introductions and feature updates
- Process payroll for all drivers in accordance with the collective bargaining agreement
2
Experience For Driver Operations Manager Resume
- Recognition of special instructions to comply with customer’s unique needs and appropriately communicate to all drivers
- Analytics — Analysis of driver, partners, and customer metrics to properly allocate supply, guide incentive programs, and ensure high-quality experiences on the Uber system
- Expansion Planning — Evaluate the economic and strategic costs and benefits of expanding the business to new areas, develop and execute against expansion plans
- Hustle — Take ownership of the business growth in your city, and do whatever it takes to get the job done
- Work with all global customers at senior level across multiple cultures
- Develop driver training packages which can be offered by the markets to customers to address their various driver training needs in line with the GTA&JV’s Commercial Offers
3
Experience For Night Driver Manager Resume
- Bi-lingual in English and Spanish- REQUIRED
- Obtain driver feedback and input through daily interactions in the driver’s room, phone calls, driver meetings, etc and follow up with any issues that require resolution. Maintain opencommunication and adequate follow up with internal and external customers to ensure timelyresolution to issues
- Managing a driver’s miles (and ultimately his/her paycheck) by making sure the driver’s time is used efficiently and knowing the difference between a good load and a load that needs improvement
- Approving and managing a driver’s home time requests and keeping the driver in a position to arrive home on time
- Create a relationship with every Driving Associate by showing sincere concern for his/her family, goals and personal interests
- Monitor driver’s Hours of Service (logging) for DOT compliance
4
Experience For Driver Examining District Manager Resume
- Perform System updates to loads and trip information
- Resolve issues for the fleet in the South East Region
- Define program objectives, scope, plans, and budgets
- Partner with internal stakeholders to achieve program milestones and ensure deliverables are on time and on budget
- Operationalize and scale programs for new use cases and audiences
5
Experience For Operations Manager, Driver Experience Resume
- Monitor, analyze and report out on program performance to stakeholders and company leaders
- Be an outspoken advocate for drivers
- Proficiency with project management tools (e.g. JIRA, Dropbox, Google Drive, etc.)
- Build and influence cross-functional relationships
- Passion for great service and hospitality
- Work within the software organization to coordinate activities related to work product build, test and deployment
- Oversee backhaul group that loads every truck when final furniture stop is complete. Load inbound company raw material of a brokered freight load
6
Experience For Program Development Manager, Driver Loyalty Resume
- Work with England production group and England customer service to route loads and provide customer support. Resolve delivery issues
- Requisition needed personnel, supplies, equipment, parts, or repair services
- Recommend and assist in the implementation of process improvement initiatives
- Graduate calibre with a proven track record and 10 years+ experience in business development, sales and marketing ideally within a professional services environment
- Government and Public Sector accounts advantageous
7
Experience For Extended Coverage Driver Manager Resume
- Build and lead the Middle East’s business strategy efforts
- Help shape and execute on the needed strategy across the Middle East
- Lead detailed analysis into the opportunities available for us to accelerate growth
- Create and automate processes that allow us to scale rapidly across our portfolio
- Ensure technical quality and maturity of products through a structured and well documented application release
- Drive innovation and research projects
8
Experience For In Market Manager Driver Short Term Resume
- Build and maintain PL product roadmap in line with PL strategy
- Support product strategy initiatives
- Drive product improvements for field claim resolutions
- Establish priorities, objectives and goals, and appraise performance of direct reports while providing an atmosphere that encourages challenging work and opportunities for advancement
- Drive production through training and developing Team Members and Driving Associates
- Coach your drivers on the importance of reducing idling when possible
- Represent Meritor WABCO at industry events and engineering organizations like SAE and TMC
- Linux device driver development and testing
- Review routing with the driver to ensure the driver is on the proper route
9
Experience For Manager, Driver Services Resume
- Assist drivers in obtaining answers to payroll questions
- Needs to understand FMCSA Hours of Service and logging
- Ensure products meet QCD and STRAP expectations - on time, on cost, on spec
- Achieve AOP objectives and goals
- Obtain and assess information in an accurate manner
- Efficient in Mobile Comm and McLeod applications
- 401K match program available after 6 months
10
Experience For Driver Development Manager Resume
- A thorough knowledge of OH&S policies and procedures
- A thorough knowledge of the daily business activates at the yard and office
- A thorough knowledge of Labour Relations practices
- Review entire fleet throughout the day to ensure the drivers are on time and within their hours of service
- Review entire fleet to ensure the drivers projected time of availability is correct to ensure that the truck is loaded with the proper load based on the projected time
List of Typical Skills For a Driver Manager Resume
1
Skills For Driver Manager / Coordinator Resume
- Effectively communicate pick up and delivery information to customers and drivers
- At least five years’ experience at a professional level in a technical engineering environment
- Prepare and deliver a Driver Skill assessment and certification programme
- Ensure effective communication with daytime team to reduce issues after hours
- Check all reports regularly to enhance operational effectiveness
- Experience in Oil Field Chemicals
- Truck dispatch / Logistics experience required
- Product Improvement — Proactively search for new features which could improve a seamless driver, customer, and partner experience
- Work with business stakeholders to build and launch new driver support and experience improvement processes
2
Skills For Driver Operations Manager Resume
- Develop effective processes, systems, and tools to ensure successful execution
- Oversee England dispatch group. Deliver to customers in the most efficient, timely, and cost effective manner
- Working knowledge of Qualcomm is also beneficial.RESPONSIBILITIES
- Manage a team of Driver developers including developing system requirements, sharing tasks among team members and reviewing work products
- Work with hiring/recruiting to obtain drivers, including road testing potential drivers
- Assist in planning, monitoring, and/or managing budget in functional area of department
- Map, coach & develop a training network within GTA & JVs Sales regions promoting a teamwork culture
- Technical / Trade training / Sheetz training
3
Skills For Night Driver Manager Resume
- Chair weekly meetings with Operations, Facilities staff, and Recruiting to provide update on issues and activities regarding students/Drivers
- Responsible for submitting termination requests for drivers that leave the company before pulling their first load
- Responsible for submitting requests for Comdata cards to be turned off for drivers that leave the company before pulling their first load
- Responsible for the training and education of Onboarding Managers
- A sound business understanding as well as a broad knowledge of the firm’s service offering
- Scale remote activations in an innovative way at a company that’s growing like crazy and changing constantly
- Develop driver training packages which can be offered by the markets to customers to address their various driver training needs
4
Skills For Driver Examining District Manager Resume
- Develop and implement suitable training packages for all new product introductions and update in features impacting the drivers
- Support the development and ongoing operations of Lyft’s Driver Loyalty program, including segmentation and cohort analysis
- Keep ongoing communication with Driver Managers about potential Driving Associate concerns (payroll, break down, etc.)
- Coordinates with Production Facilities and Drivers to ensure that customers needs are being met by securing equipment for shipments
- Maintains safe and healthy work environment by enforcing organization standards; adhering to legal regulations
5
Skills For Operations Manager, Driver Experience Resume
- Provide “specialist” support to driver training programmes in markets for key customers
- Utilize telematics and other driver follow up tools for driver training and encourage their use
- Provide specialist support to driver training programmes in markets for key customers
- Develop and follow a “process” for managing all functions of the O/O Driver Manager
- Build and maintain product knowledge and engineering capabilities
- Coordinate and directs product line engineering activities
- Resolution of engineering problems in projects
- Provide engineering support to other MW functions
- Plan test activities and personnel at multiple sites, keeping within budget and allowed time
6
Skills For Program Development Manager, Driver Loyalty Resume
- Follow established Application Engineering rules and policies
- Ensure resources are adequately trained and planned to efficiently fulfill application engineering function
- Selection, training and development of subordinates
- Help to develop and train Driving Associates so that more than 40% of stars are achieved
- Execution & operational excellence: Own the problem and refine the existing process after the deal is launched to achieve a target metric
- In technical engineering management
7
Skills For Extended Coverage Driver Manager Resume
- Multitask, and adjust to a changing environment
- Inspect trucks on your fleet at random: make sure the equipment is kept clean so the company is being properly represented
- Information resource for students and new/existing Drivers
- Create awareness for the driver referral program among new and existing drivers
- Responsible for tracking driver turnover to provide suggestions to improve retention and resolution improvements
- General knowledge of DOT regulations and continuing education in regulatory and compliance
- Monitor driver’s work assignments to ensure legal and safe working hours
8
Skills For In Market Manager Driver Short Term Resume
- Coordinate driver’s home time, productivity, training and other issues related to driver satisfaction to maintain awareness of driver fitness
- Create a driver development program that is industry leading, relevant and beneficial to our customers
- In consultation with markets and customers and competence development develop new components that can be incorporated within driver training portfolio
- Entrepreneurial, scrappy, and a get it done attitudeYou’ve built something meaningful
- Responsible for managing an assigned group of drivers
- Responsible for managing the productivity of their assigned group of drivers
- Manage approximately 110 drivers that run 48 states and Canada, including day-to-day problems and scenarios
- Work with safety group to maintain legality and safety according to FMC/DOT requirements
9
Skills For Manager, Driver Services Resume
- Ground floor opportunity with the Regional Operations Team; shape the strategic direction of the company
- Implement a driver development “train the trainer” program through a planned delivery schedule and with consistent content and delivery standard
- Monitor and guide “trainers” in implementation of the driver development programs in their own regions / markets
- Monitor and guide driver trainers & SME’s in implementation of the driver development programs in their own regions / markets
- Sharp, motivated co-workers in a fun and relaxed office environment
10
Skills For Driver Development Manager Resume
- Strong communication skills and ability to interact with internal and external partners, as well as excellent organizational skills and great follow through on tasks
- Technical project management for North American driver assistance projects focus on radar based driver assistance systems. These include standard adaptive cruise control (ACC) and automatic emergency braking (AEB), as well as advanced functions like traffic jam assist (TJA)
- Build effective relationships (to help produce the right results)
- Contribute to the development and implementation of efficient and standardized engineering processes and tools
- Support PL to achieve on time flawless launches
List of Typical Responsibilities For a Driver Manager Resume
1
Responsibilities For Driver Manager / Coordinator Resume
- Notify the regional load planner of any changes to delivery time or projected time of availability
- Monitor all loaded, pick up, drop off, and empty calls to ensure accurate information is entered into the computer. Stress the importance with the driver of accurate information being entered into the Qualcomm. If necessary, coach the driver on the use of the Qualcomm
- Coordinate with shop to ensure all preventive maintenance is done at the scheduled times in a terminal facility
- Monitor your drivers’ moral; discuss attitude problems openly before little problems become big problems
- In the event of an accident, take an initial report and pass the driver to the safety department. If the accident is serious in nature, make sure the safety director is made immediately aware of the accident,
2
Responsibilities For Driver Operations Manager Resume
- Assist drivers during vehicle breakdowns
- Track all driver service related issues, identify trends, and address
- Maintain driver files to track performance, claims, and accident/ incident issues
- Stress the importance of Qualcomm communication versus phone communication
- Attend regular scheduled dispatch meetings, cover for other truck managers when needed
- Communicate with Drivers to promote a positive environment
3
Responsibilities For Night Driver Manager Resume
- Coordinate with Facilities Staff to ensure that students/drivers are at designated locations
- Enforce company safety rules and D.O.T. regulations
- Confer with customers, supervisors, contractors, or other personnel to exchange information
- Take responsibility for developing new client relationships. Bring value to client meetings by assisting the GRP/LRP and other stakeholders to stand in the client’s shoes
- Support the GRP/LRP with the client’s procurement function relationship by developing relationships and regular client meetings discuss pipeline and completed projects
- Ensure company compliance and safety measures are exceeded
- Help achieve +24 net drivers per year
4
Responsibilities For Driver Examining District Manager Resume
- Be positive, specific, clearly communicate expectations and develop relationships
- Stakeholder management: Liaising with internal stakeholders (business development, legal, public relations, communications) and external partners in order to execute the solution which is best for the business and our driver partners
- Hustle: Take ownership of the problem at hand and do whatever it takes to get the job done
- Service all freight on your board in a timely manner
- Document all driver related failures and add to driver profile
- Life insurance offered
- Weekend day hours
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