Duty Manager Resume Sample
Phyllis Grimes
13738 Berneice Courts,
Philadelphia,
PA
+1 (555) 149 4638
Work Experience
Duty Manager
06/2016
-
PRESENT
Detroit, MI
- To effectively monitor the visitor experience and on-site activity
- To monitor quality standards and procedures including: watching talks, shows and communicating regularly with guests
- To ensure that company and site standards of Health & Safety are maintained at all times, from checking supplies and systems, to identifying potential future hazards
- To oversee the daily security of all cash on site and to monitor compliance with the cash handling requirements
- Ensure the highest possible standards of Guest Service, presentation, technical operation and safety in all operational areas of the attraction
- Adopt an enthusiastic, assertive and passionate approach to Customer Service, and demonstrates the Group values at every opportunity
- Responsibility for scheduling of assigned core teams to ensure proper coverage and staff utilization for the delivery of customer service to our guests
- To coordinate and manage the team members required to deliver all events
Senior Duty Manager
01/2012
-
12/2015
Boston, MA
- To organize additional elements involved in events and ensure guest expectations are met
- Accountable to ensure SLA’s are met, customer service is exceeded and help desk personnel are aware of any new direction(s)
- Good communication skill. Japanese is an advantage
- Technical expertise in one or more of the following infrastructure disciplines is required: Windows, UNIX, Network, Middleware, etc
- Accreditation in ITIL Foundations and/or Kepner Trego Problem Management (or comparable)
- Technical incident management (including crisis management) experience including driving large scale priority escalations
- Discern and react to incidents with a sense of urgency and ability to manage time sensitive situations
- Exceptional communication skills, both written and verbal, with a strong professional presence and ability to assimilate technical information and then communicate to key Senior Managers in a non-technical manner
- Advanced decision making and conflict resolution skills
Emoc Duty Manager
05/2005
-
11/2011
Dallas, TX
- Liaise with different departments for smooth and coordinated work
- Ensure quality in all aspects of work and among the staff in the lobby
- Ensure that regular training is conducted as per the standards
- Ensure that we create memorable experiences for our guests
- Supervise the daytime Front Desk and GSC Agents and assign specific task to manage the overall cleanliness and organization of the Front Desk
- Being the first point of contact for any questions concerns of the staff around the daily operation
- Handle guest complaints/requests and follow up with guests who have had issues and administer the GEI portal
- Liaise with other key departments such as Housekeeping, Resort Sales, Events and Concierge
Education
University of San Francisco
2001 - 2005
Bachelor's Degree in Hotel Administration
Professional Skills
- Calm, Positive attitude & Pleasant personality, strong leadership, interpersonal skills & motivational skills
- Strong communications skills and experience in liaising with senior airline, airport, and other stakeholder personnel
- Excellent guest relations and problem solving skills
- Excellent communication skills to engage staff and assign work, in a highly demanding environment
- Have a strong operational focus and great decision-making skills
- Excellent communication skills & critical thinking to be able to identify the weaknesses & strengths of alternative solutions or approaches to problems
- Strong decisions making skills in a fast-paced environment
How to write Duty Manager Resume
Duty Manager role is responsible for english, leadership, interpersonal, customer, japanese, organization, conflict, commercial, opera, business.
To write great resume for duty manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Duty Manager Resume
The section contact information is important in your duty manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Duty Manager Resume
The section work experience is an essential part of your duty manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous duty manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular duty manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Duty Manager resume experience can include:
- To effectively monitor the visitor experience via use of daily and weekly checklists and continuous monitoring of on-site activity
- Proficient in oral and written English. Have a good interpersonal skills
- Prioritize workload effectively and be organized and structured at work
- Have strong communication skills support your ability to mentor, coach and develop a team
- Proven experience in supervising, motivating and training others would be an advantage
- Possess strong commercial acumen, with experience in increasing profitability and managing inventory
Education on a Duty Manager Resume
Make sure to make education a priority on your duty manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your duty manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Duty Manager Resume
When listing skills on your duty manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical duty manager skills:
- Good interpersonal skills and leadership skill
- Strong organisational skills and ability to prioritize
- Strong commercial and financial acumen, excellent motivational skills and have a real passion for this business
- Experience of effectively dealing with HR related tasks
- A team player with good oral and written communication and public relations skills
- Possess excellent supervisory, leadership, communication and people skills
List of Typical Experience For a Duty Manager Resume
1
Experience For Senior Duty Manager Resume
- Accurate information is communicated effectively i.e. up to date function sheets, Morning Prayers, Handovers, etc
- Maintain adequate specialist technical resource levels, skills and technical certifications to meet the requirements of our customers and strategic partners
- Develops employees' skills and guides them in their professional development
- Responsible for the efficient and professional running of the front office, including fostering good relationships with other departments
- To patrol in the hotel to ensure everything is in good order and condition
2
Experience For Night Duty Manager Resume
- Acts as Subject Matter Expert on Global Procedure Guide Standards and best practices, maintaining focus on process consistency and customer experience
- Build strong relationships with all guests and internal customers
- Previous experience in a similar management role
- Be an approachable people manager with a good knowledge of employee relation
- Lead, motivate and support the team to ensure the ultimate Jameson Brand Home experience is delivered to every visitor
- Identify and resolve pressure-points within the operation to guarantee a memorable customer experience for all visitors
- Always try to provide a top-quality experience to all our guests
- Possess hands on experience in the Front Office operation with an attitude to deliver
- Experience within Front Office in a 4-5 Star Hotel
3
Experience For Emoc Duty Manager Resume
- Two years experience with Opera is essential
- To be fully trained to cover all aspects of both commercial and guest experience operations
- Ensure the quality and effectiveness during day to day delivery of contracted Managed Services
- Ensure that all VIPs have received their amenities prior to their arrivals
- To ensure that all VIP guests are pre-assigned and inspected prior to guest arrival
- To ensure that all group rooms are checked and completed prior to the arrival of the group and ensure they are welcomed properly
4
Experience For Duty Manager, Hotel Indigo Singapore Katong Resume
- Administrating events including issuing contracts, proformas & show settlements
- Managing rooms inventory and monitoring room types availability and to control and coordinate full house activities
- Having a full and comprehensive working knowledge of all areas within the Front Office department
- Working closely with the Service Managers in charge of all sub departments of Front Office on exceeding guest expectations
- Ensuring all front desk staffs are performing to Grand Mercure Standart
- Ensuring all relevant parties (artist/venue staff) has all relevant information to placate a smooth-running concert or event
- Understanding of licensing issues for events
5
Experience For Ramp Duty Manager Resume
- During Check in and Check out, greet the guests and offer assistance to avoid any delays
- Ensuring the financial obligations of the property are met, and exceeded in terms of revenue generation, opportunities are converted in to Business
- Coordinating Front Office daily operations and adherence to the department procedures
- Driving colleagues to deliver high quality service / products and achieves high guests’ / colleagues’ satisfaction
- Increasing "brand ambassadors" among colleagues and business partners
- Assisting the Front Office Manager in the daily management of the hotel through supervision of the Front Office Department
- Ensuring all operations at the hotels runs moothly
- Ensuring all guests requests are meets
- Working closely with Operations Management Team to develop staff incentive schemes to increase individual motivation, commercial spends and promote teamwork
6
Experience For Operation Duty Manager Resume
- Achieving contracted service levels and performance targets
- Achieving target Customer Satisfaction Index scores in relation to customer surveys
- Achieving high level of customer satisfaction based on established customer service index targets
- Assist the Asst. Front Office Manager in supervising, organizing, directing and coordinating the staff and activities of the Front Office
- Monitors quality standards and procedures including: watching talks, shows and communicating regularly with guests
- Maintains Marriott Company SOP’s including Brand Standard Audit criteria ensuring standards are achieved during the night
- Assist Butlers in greeting, rooming, and sending off guests
7
Experience For Reception Duty Manager Resume
- Gives feedback to FOM and DOR on staffing matters as inputs in determining official staffing levels for the section
- Are able to treat the guests with courtesy and have a knack for building and maintaining long-lasting positive relationships
- To prepare Monthly Training Plans, and training schedules, and to conduct training for all Front Office staff as and when required
- Assist the Front Office Manager in overseeing the efficient running of the Front Office Department, including operations and employees
- To inspect pre-assigned rooms for VIP guests, ensuring that all room set-ups and amenities are prepared according to standard
8
Experience For AOG Duty Manager Resume
- Liaises with Credit Department for outstanding bills of departing guests
- In coordination with Housekeeping and Engineering Depts., ensures the cleanliness and tidiness of hotel public areas
- Manage all payroll, training, sickness and holiday monitoring returns and queries
- Understand client requirements providing solutions to meet and exceed needs and contribute to achieving the customers’ objectives
- To be responsible for all cleaning equipment. Ensure equipment is fit for purpose and operational at all times minimising down time
- Immediately reports and turns over lost and found articles to Housekeeping office, following required procedures at all times
- Reflect the Shangri-La Hotel’s philosophy by providing highest quality of friendly service to our guests leading by example
9
Experience For Guest Experience Duty Manager Resume
- Overall responsible for ensuring and maintaining the entire range of services offered for the all the guests with the aim to maximum guest satisfaction
- To meet and greet all VIPs arriving and departing from the hotel
- To ensure that all employees have a complete understanding of and adhere to the hotels policies and procedures, relating to fire, hygiene, health and safety
- Respects the procedures governing invoicing and cash operations
- Understand the best practice processes for picking and packing
- Accurate, regular and prompt reporting and keeping of figures involved in all aspects of work to be presented to Accounts and Key Personnel
- On the instruction of the “DPS” to act as “Licensee” to the building and on such occasions to ensure that the venue runs in accordance with its operating plan
- To liaise with the other departments to ensure smooth functioning of all Front Office operations
- Ensure that rooms have been maintained according to Novotel’s standards
10
Experience For Private Duty Manager Resume
- Ensure maximum room occupancy within agreed over booking policy
- Ensure that department standards are met through supervision and monitoring
- Control expenses to achieve maximum profitability without compromising guest services and standards
- Check and approve all cashiering media or paperwork and supervise shift take-over and hand-over procedures
- Provide cleaning cover on sites where required
- To attend and fully participate in training and appraisal activities as required
- Be familiar with all emergency procedures: Fire, Earthquake, Guest accident, Staff accident, Death body, Flooding, Riot, and Strike
- To provide a personal service to all the guests, fully aware and following the hotel standards and procedure
List of Typical Skills For a Duty Manager Resume
1
Skills For Senior Duty Manager Resume
- A good understanding of payroll and functional skills and experience
- Strong written and oral skills in both Chinese and English
- Excellent computer skills in Microsoft Office and Opera System
- Strong management and guest relations skills
- IT literate with excellent Microsoft office skills
- Excellent organization and management skills with a “hands on approach
- Strong management skills and people management
- Effective communication skills with employees, management, and stakeholders
2
Skills For Night Duty Manager Resume
- Proven leadership, client service and persuasion skills
- Excellent time management, managerial and organisational skills
- Assist with the effective management of all operational areas ensuring the delivery of a seamless guest experience consistent with our brand image
- Strong team-player with ability to build rapport and have good working relationship with all levels
- Good independent decision making skill
3
Skills For Emoc Duty Manager Resume
- To work alongside the Duty Managers to effectively manage a team of operatives providing guidance, support and specialist expertise as required
- Take responsibility for, and effectively manage, all day-to-day Brand Home operations by being present, available and visible on the operation floor
- Ensure all departments are running efficiently and effectively
- Guest service / hotel experience including 1 year in a management capacity, or an equivalent combination of education and experience
- Be able to demonstrate effective time management
4
Skills For Duty Manager, Hotel Indigo Singapore Katong Resume
- High proficiency skills in English both written & spoke
- Language Skills such as Arabic would be of advantage
- Able to effectively communicate with all levels of colleagues
- Ensure that Starguest system is used efficiently and effectively
- Constantly look to develop your own professional skills and abilities
- Work effectively with a team, large employee groups and build partnerships at all levels of the organization
5
Skills For Ramp Duty Manager Resume
- Work closely with global peers to facilitate excellent customer experiences in VMware’s best-in-class support organization
- Be a highly organised individual with proven experience in a similar retail management role
- Having a good working knowledge of OPMS and an understanding of Front Office systems and procedures
- Working closely with the Guest Experience \ Coffee Shop operations managers to promote teamwork and exceed spend targets across the business
- Act on customer’s behalf in handling problems and making decisions, i.e., understanding critical items and priorities
- A good understanding of SLA’s, operating procedures and company policies
- Lead the Operational and Commercial Teams in their goal of delivering unique, memorable and rewarding experiences to all our guests
6
Skills For Operation Duty Manager Resume
- An approachable person and have a real passion for providing connecting and seamless service to ensure a memorable guest experience
- A good understanding of chilled food distribution with a particular emphasis on warehouse picking
- Financial planning and budgeting experience is an asset
- Effective planning, assigning and delegations of tasks to meet deadlines
- Effective communication, problem solving, decision making and conflict management
7
Skills For Reception Duty Manager Resume
- Experience and knowledge of aviation services, in particular ramp handling operations
- Ensures that all guests have the very best experience while passing through each element of the attraction in the very safest, fun and timely manner
- Preferably has 2 years working experience in a similar position in the hotel industry
- A strong understanding of hotel operations
- Displays strong guest engagement and an ability to handle challenging situations
- Experience in preopening hotels
- Inspect and ensure that all hotel areas are in good working condition as per hotel standards and report any technical problem immediately
- Experience of working with high volume and occupancy levels
- To feedback comments, propose training needs and operational changes in order to continually improve the delivery of the experience
8
Skills For AOG Duty Manager Resume
- The ability to demonstrate a clear understanding of the requirements of all Symantec’s customers, from small businesses, to large corporate customers
- Profound understanding of Service Delivery and Quality, Metrics and Customer Experience desired
- Previous Manager experience ideally in a similar working environment
- Possess relevant working experience in a similar capacity
- Excellent grooming and professional presentation at all times
- Valid working permit for Belgium is mandatory
- Independently multitasking and prioritize multipleresponsibilities
9
Skills For Guest Experience Duty Manager Resume
- Current knowledge (proof of valid qualifications required) of health, safety, and security procedures
- Experience at Front Desk
- Previous experience as a Duty Manager in Front Office within the 4-5 star hotel
- Previous supervisory experience in Front Office within a hotel with a large room inventory (300+keys)
- Demonstrable experience of root cause analysis
- Demonstrable experience of negotiation both internally and externally
- Experience with CRM applications (especially Salesforce.com)
10
Skills For Private Duty Manager Resume
- Manage effective measurement systems to monitor the performance of your team
- Ensure communications within the department are effective and consistent
- Ensure that all staff fully understand that safety is the number one priority for the company
- Has at least 2 years experience in a similar capacity in the hospitality industry
- In a supervisory position with experience and knowledge of Front Office and Guest Relations in an international class hotel
- Has at least 1 year experience in a similar capacity in the hospitality industry
List of Typical Responsibilities For a Duty Manager Resume
1
Responsibilities For Senior Duty Manager Resume
- Demonstrate proven experience and management in the area of ITIL Incident Management
- Strong administrative & organization skills
- Proactive, with strong organisational skills
- Strong oral and written communication skills in Mandarin, Cantonese and Japanese are advantage
- Good communication skills in both English and Thai languages (spoken and written)
2
Responsibilities For Night Duty Manager Resume
- Highly effective communicator, with the ability to manage and implement necessary change, quickly and effectively, in a highly dynamic environment
- Excellent communication skills Well organised, self-motivated, customer service oriented
- Maintains good working relationship with all department s’ heads in the hotel to build strong internal cooperation
- IT literate; able to use MS office to record and report effectively
- Business management skills is an asset
- Utilizes leadership skills and motivation techniques in order to maximize employee productivity
- Customer liaison or service delivery skills
- Hands-on experience in implementing and/or upgrading core modules within the PeopleSoft HCM suite
3
Responsibilities For Emoc Duty Manager Resume
- Responsible for effective Customer handling where complaints arise and instigating corrective measures
- Multi-task and prioritize in a fast-paced, fast-changing environment
- Most important are a good sense of humour, a keen nose for a killer craft beer and an undying love of dogs
- Good coordination between all departments to ensure guest satisfaction and team member satisfaction
- Special attention and care given to VIP’s to ensure an overall pleasant and memorable experience is attained
- Monitors the visitor experience and on-site activity
- Experience within a similar level role in a high volume and luxury environment
- Demonstrate a commitment to and to work within the MITIE Core Values
4
Responsibilities For Duty Manager, Hotel Indigo Singapore Katong Resume
- Lead Motivate and develop your teams to encourage good team spirit and a culture of high performance
- Inspect frequently for cleanliness and orderliness of the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
- Work closely with the Operations Management team to create and implement opportunities to increase KPI experience targets for all departments
- To promote and enhance excellent relationships with our clients, our suppliers and other partners
- Excellent customer service and a high level of numeracy and literacy
- Observe, critique, and adjust the operation of CityWalk to insure effectiveness of product delivery and adherence with all Policies and Procedures
5
Responsibilities For Ramp Duty Manager Resume
- Valid EU wotk permit
- Duty Manager experience for at least one year
- Experience in a similar function
- Experience required in an IT Service Desk or Support Services environment
- Established experience in Call Management & Case Management applications
- Experience in similar position in Front Office
6
Responsibilities For Operation Duty Manager Resume
- Two to three years relevant experience in a similar position within a hotel environment
- Previous Duty Manager or Supervisory experience
- Three or more years of progressive managerial experience in a luxury lifestyle brand
- Plan, organise and direct an efficient and effective function
- Ensure an effective flow of communication within the Front Office and all other departments
- A good grasp of quality processes
- Experience in a role where escalation and communication of major incidents was a key responsibility
- To be aware of emergency procedures and handle accordingly, make sure the FLS concerns are prioritised
- Experience with multiple modules is an asset
7
Responsibilities For Reception Duty Manager Resume
- Starwood experience is a distinct advantage
- Passionate about delivery of excellent customer service
- Strong knowledge of YVR operational, checkpoint layouts, and CATSA playbook
- Proven reliability and accountability within the organization
- Proven ability to use office software programs and equipment as needed
8
Responsibilities For AOG Duty Manager Resume
- At least one year's experience in a similar management role
- Experience with Service Desk tools; preferably Remedy with relevant processes
- Demonstrable experience of Incident and Problem Management delivery, management and improvements
- Previous Front Office experience in a Supervisor or Manager position within a five star hotel
- Perform under stressful situations & good problem solver
- Previous supervisory experience in a similar environment (e.g. within tourism, leisure or heritage industry)
- Excellent command of written and spoken English & Chinese
9
Responsibilities For Guest Experience Duty Manager Resume
- Experience in the “Opera PMS” system is preferable
- Experience in Servers Unix Linux (Intel)
- Experience in Service Management
- Establish, maintain and promote effective working relationships with both internal and external customers to ensure operational performance is delivered
- Responsible for the delivery of effective resource planning and allocation in line with budgetary targets
- To liaise with other departments to ensure good communication and to offer support
10
Responsibilities For Private Duty Manager Resume
- Experience in the same position
- Excellent knowledge of hotel operations
- A proven capability to be flexible
- Engage management as appropriate to improve relationships and to demonstrate commitment to the customer at the highest levels
- Monitoring the proper follow up of the room requests and coordinating with housekeeping regarding the
- Liaising with key operational departments such as Security, Housekeeping, Engineering, F & B and Sports and Leisure to resolve any guest complaints
- Receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on
- Managing operational resources, team rosters and maintaining sufficient staffing level capacity
Related to Duty Manager Resume Samples
Manager Energy Resume Sample
Work Experience
• Proficient with implementation, operation and maintenance of field sensors, such as transmitters, variable speed drives (VFD’s), motor control centers, electric meters and control valves
• Maintains active contact with the Client/Contract Administrator. Monitors SMG compliance with all provisions o...
Professional Skills
• Excellent IT skills in particular advanced...
• A strong level of verbal and written commu...
• Interpersonal savvy; excellent communicati...
Resort Manager Resume Sample
Work Experience
• Provides excellent service consistent with the property core standards
• Proactively seeks to anticipate guests’ needs with a refined level of care and concern ensuring guest satisfaction and follow up
• Knowledgeable and familiar with all hotel services/features/amenities an...
Professional Skills
• Applying your strong computer skills in re...
• Excellent skills in Microsoft Office appli...
• Communication skills; demonstrate ability ...
Shift Manager Resume Sample
Work Experience
• Communicating goals for the work group, and modeling how we work together
• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to established standards and to set a positive example for the store team
...
Professional Skills
• Strong decision making and problem solving...
• Experience of coaching, supporting or supe...
• Have strong planning and work prioritizing...
Servicing Manager Resume Sample
Work Experience
• Experience in the asset management industry
• Good product knowledge in multi-asset class
• Mature, strong communication skills and detailed-oriented
• Leading a team to ensure the timeliness and accuracy of Corporate Action and Dividend Payments to Cit...
Professional Skills
• Proven Leadership and Employee Management ...
• Proven Leadership and Employee Management ...
• Strong focus on Client service/experience ...
Manager, Enterprise Resume Sample
Work Experience
• Thorough knowledge of the bank’s PMO methodologies and project lifecycle stages
• Three to five years’ experience in leading the Implementation, enhancements, and support of Concur in a large scale enterprise-wide regulated environment. This includes
• Development of business...
Professional Skills
• Proven leadership skills with the manageri...
• Strong communication and interpersonal ski...
• Communicate effectively and presentation s...
Mgr Capture Management Resume Sample
Work Experience
• Lead/Support Raytheon’s business proposal activities
• Leadership experience as an international capture/BD Lead for pursuits with experience in successful business captures in the airborne ISR market
• Direct experience in successfully working with systems controlled under t...
Professional Skills
• Experience with customer focused marketing...
• Demonstrated experience leading capture ac...
• Strategic planning and demonstrated relate...