Resort Manager Resume Sample
Alek Douglas
277 Crooks Shoals,
Boston,
MA
+1 (555) 239 2663
Work Experience
Resort Manager
07/2016
-
PRESENT
San Francisco, CA
- Provides excellent service consistent with the property core standards
- Proactively seeks to anticipate guests’ needs with a refined level of care and concern ensuring guest satisfaction and follow up
- Knowledgeable and familiar with all hotel services/features/amenities and local attractions/activities in order to respond to guest inquiries accurately
- Takes full ownership of guest concerns/complaints; resolves issues immediately and follows up to ensure guest satisfaction. Involves management in order to follow up in all situations
- Assists in developing, implementing, and monitoring on-going programs designed to heighten staff courtesy and professionalism in interacting with hotel guests as well as service recovery
- Responsible for the preparation and accuracy of hotel service and problem reports
- Communicates with all departments, including but not limited to, Culinary staff, Food & Beverage, Housekeeping, Engineering, PBX, Valet, Bell Desk, Room Service, Front Desk, and Experiences, in order to fulfill and address any issues or needs requested by the hotel guests and to promote the resort service and service recovery initiatives
- Assists hotel guests with making change, posting hotel charges, and processing credit cards and hotel related programs as needed and in the service recovery process
- Working knowledge of Microsoft Office, Hotel Applications, and General Office: Word, Excel, Outlook, and PowerPoint, and HOTSOS
Resort Assistant Manager
09/2012
-
02/2016
Dallas, TX
- Working knowledge of wines and beverage services
- Working knowledge of guest services
- Have interpersonal skills to deal effectively with all business and resort departments and contacts
- Work a flexible schedule including days, nights, weekends and holidays
- Determines and creates policies, procedures and manuals for direct reports
- Establishes objectives and goals for the team; plans, organizes and manages work flow
- Assigns, monitors, and reviews work; evaluates direct report’s performance
Manager, Resort
02/2010
-
06/2012
Houston, TX
- Recruit, interview, train, discipline, and terminate direct reports
- Orientate and train direct reports
- Approves time records and time off requests; submits payroll for direct reports
- Investigates and resolves concerns and complaints
- Provide assistance and support; maintains a positive and professional working environment
- Director of Housekeeping
- Director of Engineering
Education
Johnson & Wales University
2005 - 2010
Bachelor's Degree in Hospitality
Professional Skills
- Applying your strong computer skills in rental software, Word, Excel and Outlook
- Excellent skills in Microsoft Office applications, and other web based applications including email, financial systems
- Communication skills; demonstrate ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company
- Attract new customers and guests through active marketing, excellent customer service, and adding value to the living experience of our residents
- Attract new customers and guests through active marketing, excellent customer service, and adding value to the living experience of our guests
- Attract new guests through active marketing, excellent customer service, and adding value to the living experience of our guests
- Attract new customers through active marketing, excellent customer service, and adding value to the living experience of our residents
How to write Resort Manager Resume
Resort Manager role is responsible for interpersonal, retail, finance, credit, training, security, payroll, reporting, travel, events.
To write great resume for resort manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Resort Manager Resume
The section contact information is important in your resort manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Resort Manager Resume
The section work experience is an essential part of your resort manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous resort manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular resort manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Resort Manager resume experience can include:
- Excellent verbal and written communication skills. In English
- Strong supervisory and managerial skills are essential
- Ensure costs are controlled and revenue opportunities are effectively sourced and delivered
- Developing strong working relationships with owners, guests, vendors, staff and Board of Directors
- Marketing and sales experience
- Ensure that training in service standards is taking place in each department using the steps to effective training according to Hotel standards
Education on a Resort Manager Resume
Make sure to make education a priority on your resort manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your resort manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Resort Manager Resume
When listing skills on your resort manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical resort manager skills:
- Proven leadership skills in a Hotel/ Resort environment ideally
- Effectively coach and manage tenured managers who are accustomed to an empowering style of leadership
- Luxury hotel/resort experience with good understanding of the market
- Ensures capital expenditure funds are being budgeted and deployed effectively and within program
- Exceptional customer relationship skills, especially with individual high profile customers
- Able to lead expatriates and local colleagues effectively
List of Typical Experience For a Resort Manager Resume
1
Experience For Resort Assistant Manager Resume
- Previous hospitality experience in a Four Diamond quality organization required
- Establishes strong relationships with all owners and their Board of Directors to maintains a successful residential community
- Exhibit business savvy leadership adaptability and willingness to operate successfully in a wide array of high profile business and social community activities
- People with strong four diamond operations background
- Build strong, positive relationships with key internal and external stakeholders outside of direct reports
- Oversee the hiring, reviewing, disciplining and separating of staff, in accordance with the organization’s staff management policies
- Conducts annual performance appraisals with direct reporting according to Standard Operating Procedures
2
Experience For Resort General Manager Resume
- Coordinates arrivals, departures and billing requirements with Sales and Catering Department
- Facilitate recruiting, training and retention of SRS staff
- Provide training or training opportunities in partnership with 3rd Party vendors as needed to fulfill service requirements to Residents
- Inspect rooms regularly with both the Housekeeping Manager and Director of Engineering
- Responsible for the day to day operations of the entire resort, including HR, Finance, Engineering and all front of house divisions
- Assist in establishing and creating goals and strategies for both the operational and financial success of the beach and club house
- Inspect guest rooms and tour the hotel during each shift, completing maintenance requests as needed
- Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
- Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available
3
Experience For Manager, Resort Resume
- Develop, implement and manage financial budgets for the SRS department with the assistance of the Controller and Accounting staff
- Tours the common areas on a daily basis speaking with employees and Residents to understand business needs and assess operational opportunities
- Develops and adheres to prescribed standard operation procedures covering all aspects of residential operations
- Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns
- Attends staff meetings, morning meetings and other meetings as requested
- Attends and participates in all Planning Committee or Senior Leadership Team (SLT) meetings, operations meetings and events
- Review daily arrivals to ensure proper handling of V.I.P.'s and Return Guests, groups, etc. and to escort V.I.P.'s and Return Guests to their rooms
- Handle relocation of guests according to established procedures
4
Experience For Resort Experience Manager Resume
- Assist other departments as required in resolving problems
- Handle guest problems and complaints, keeping Front Office Manager well-informed as to problems and action taken
- Assist PBX, Reservations, Valet Parking, Concierge, Guest Services and Ski Concierge when business levels warrant
- Monitor and maintain the highest standards of service throughout the property ensuring complete guest satisfaction
- Oversee the smooth operation of the property and be the key contact for any guest issues or hotel emergencies
- Access to Restaurant Outlets
- Manages the staff at the Front Desk
- Interviews, trains and schedules the staff and conducts Performance Evaluations and disciplines staff when needed
5
Experience For Resort Overnight Manager Resume
- Blocks rooms for arrivals and ensures any discrepancies are resolved
- Interviews, trains and schedules the Front desk/Guest Service staff, as well as conducts performance evaluations and disciplines staff when needed
- Cultural sensitivity to Bora Bora and its workforce
- Review association financial reports monthly with the General Manager of the property
- Work with the senior leaders and controller to plan the annual operations of the SRS department
- Identify areas where performance and efficiency can be improved to increase the profitability of the business
- Organizes, plans, and directs the resort’s operations and functions
- Creates an environment that assures consistent owner / guest satisfaction at a standard on par with a 5-Star Hotel/Resort
6
Experience For Assistant Resort General Manager Resume
- Manages luxury homeowner association facilities and all departments working within the community with attention to protection of the investment and plans to increase its value through superior care
- Attends Board Meetings and provides reporting to the General Manager
- Interfaces with customers, (e.g., owners, vendors, guests) on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
- Respond to all inquiries and provides other supportive services as necessary, answer telephone calls, respond to written communications and make contact with Residents and Guests
- Oversee and collaborate with team members the calendar of social and special events at the property
- Ensure local and corporate initiatives are implemented and communicates follow-up actions to team as necessary
7
Experience For Resort Services Manager Resume
- Deals with the general public, vendors, owner / residents, & employees with tact and courtesy
- Partners with General Manager and Management team to formulate and implement budget strategy for Community Association for success financial results and reports on a monthly basis
- Ensures core elements of the service strategy are in place with vendors and employees to produce the desired results
- Respond to requests from Residents and their guests with unique needs and follow up to promote satisfaction
- Provide administrative and project support for the General Manager as assigned
8
Experience For Steamboat Resort Services Manager Resume
- Ensure that all relevant queries, requests, incident reports, etc. are recorded, action plans initiated and targeted results are achieved
- Oversee the departure process of the guest to exceed the approved standards for Six Senses
- Conduct in various people management roles including but not limited to: goal setting, motivation/ discipline of employees, labor expense control, control of general expenses and resolving guest related issues in accordance with the company goals
- Identify and establish channel of distribution in partnership with the hotel
- Mainstream tour operators/wholesaler & retail agents
- Be involved in Public Relations and Guest Relations activities
- Constantly communicate the business plan and established goals and targets for each team to all relevant hosts and ensure that they are kept up-to-date with the financial performance of the resort
- Seek opportunities to upsell and maximize revenues in all areas
- Work with the team to reduce waste, minimize expenses and manage costs
9
Experience For Lady Resort Assistant Manager Resume
- Challenge and re-examine processes and procedures to maximize efficiency
- Check and follow up on repairs and maintenance of the outlets and department
- Advanced computer knowledge with MS platforms
- Familiar with POS, Reservation and MIS systems
- A well-developed capability for strategic decision-making and a track record of proven results in the areas of customer satisfaction, operational excellence, host satisfaction, revenue and profit
- Responsive, engaged and interactive with capability of building strong positive relationships with the hosts which results in a shared vision of success for the resorts
- Assist Front Office Manager in execution of the management of staff
- Control the availability of rooms, rooms types, accuracy of room count and rate categories
10
Experience For Franchised Resort Manager Based Resume
- Approve upgrades and special amenities in absence of manager
- Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
- Provide input for Front Office Departmental Meetings and deputizes in cases of absence
- Promote Inter-hotel sales and in house facilities
- Drive new market and business development
List of Typical Skills For a Resort Manager Resume
1
Skills For Resort Assistant Manager Resume
- Coaches and supports operations team to effectively manage occupancy - rate, wages and controllable expenses
- Communicate effectively (i.e speak, read and write) in Korean & English is mandatory
- Strong commercial acumen, preferably with experience in senior role of Food and Beverage or Rooms Management for at least 2 years
- Guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience
- Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
- Strong understanding of Union climate and ability to partner with HRD on business/labor issues
2
Skills For Resort General Manager Resume
- Five years or more of progressive managerial experience in a leading resort or hotel with exposure in a luxury lifestyle
- Five years or more of progressive managerial experience in a leading resort or hotel with exposure in a luxury lifestyle brand
- Increase operational efficiency and effectiveness through on-going intra and inter-departmental communication and cooperation
- Establish and maintain a leading ADR and provide a superior guest experience
- Supports the sales strategy by encouraging effective revenue management practices
- Fosters associate engagement to providing excellent service
3
Skills For Manager, Resort Resume
- Proven ability to increase revenues
- Demonstrates integrity and business ethics
- Strong eye for product and service detail – as well as attention to product maintenance
- Experience in Spa and Wellness is a key element for knowledge
- F previous experience preferably in Asia at a luxury hotel / resort in the similar role or as a Director of Rooms
- Hotel experience
- Progressive experience in 5 star luxury hotels and resorts
4
Skills For Resort Experience Manager Resume
- Participates in the hiring process for management team members and line level staff who demonstrate functional expertise in their respective fields
- Resort experience would be preferable
- 5/10 years’ experience in a management position in luxury hospitality
- Provide effective leadership for SRS department staff
- Multiple-department experience is essential
- Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
- Resort Manager, preferably with experience in a luxury spa resort and/or remote environment
5
Skills For Resort Overnight Manager Resume
- Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer
- Interview prospective final candidates for any vacant management position within the hotel prior to any offer being extended
- Maintain a solid working relationship with the Resort Owners and participate in Owner’s meetings
- We are looking for an individual with strong business acumen
- Drive all guest and staff related experiences in the resort to the highest level
- Drives the F&B and Cultural experiences in the resort with innovation and creativity
- Maintaining and approving inventory
- Preparing agendas and attending Board of Director meetings
6
Skills For Assistant Resort General Manager Resume
- Adhering to and implementing of company policies
- Maintaining the property and making sure it is clean and attractive
- Overseeing the timeshare and rental Program
- Manage rent collection process, including collecting, posting and depositing income from leasing of rental sites; ensure bad debt is submitted to collections
- Applied Learning - Seeking and making the most of learning opportunities to improve performance of self and/or others
- Assist the General Manager in controlling and evaluating all relevant financial budgets and forecasting through constant monitoring of the daily reports
- Act as a mentor for all managers and supervisors by supervising, guiding and motivating them on the management and development of their respective teams
7
Skills For Resort Services Manager Resume
- Monitor, code, and approve all invoices; maintain petty cash and activity accounts while adhering to Sun's cash handling policies
- Tours building on a regular basis speaking with associates and guests to understand business needs and assess operational opportunities
- Facilitate training and development of all subordinate hosts whilst constantly monitoring performance standards
- Responsible for the opening and development of the Lodge as one of the premium wellness resorts, opening late 2018
- Liaise with Sales and Marketing in promoting venues
- Reviews the STR report, competitive shopping reports and using other resources to maintain an awareness of the property’s market position
8
Skills For Steamboat Resort Services Manager Resume
- Reviews sales goals and strategies to ensure alignment with positioning and pricing
- Oversee and account for balancing of income nightly
- Deep understanding of 5 star Forbes service mentality to deliver both world class product and services
- Works with direct reports to determine areas of concern and establishing ways to improve the departments- financial performance
- Supervision of administration, housekeeping and maintenance personnel
9
Skills For Lady Resort Assistant Manager Resume
- Oversee resort maintenance and cleaning schedules
- Resort/Hotel operations, handling implementation of policies and procedures
- An offering of an additional European language is highly encouraged
- Action plan of marketing activities to be carried out for the year
- Prepare the marketing manual and guidelines for the hotel
- Observe competition and price surveys for formulating price strategies
10
Skills For Franchised Resort Manager Based Resume
- Maximize occupancy, revenue and average rate while maintaining high service standards
- Assist in employee development and succession planning for all employees
- People who can deliver a consistently high level of customer-satisfying product and service
- Individuals who enjoy working at a property that develops people for promotion
- Create and oversee departmental budgets while tracking performance expectations
- Focus on maintaining an exceptionally high quality product is crucial
- Communicates a clear and consistent message regarding property goals to produce desired results
- Participates directly in risk management issues and prevention including legal and workers compensation
List of Typical Responsibilities For a Resort Manager Resume
1
Responsibilities For Resort Assistant Manager Resume
- Maintain good rapport with, and takes leadership role in, appropriate professional associations, educational institutions, philanthropic organizations and community groups. Ensure that the property participates in relevant industry, trade and community events
- Daily lifting and bending, standing and walking
- Meet and greet guests on arrival at the Resort with a view to making bookings for Golf, Spa, Food & Beverage and other areas as required
- Direct the control of costs and expenses in all areas
- Implement and support programs to enhance product and service at a four-diamond level
2
Responsibilities For Resort General Manager Resume
- Institute a program of regular inspections to see that standards are maintained
- Assist in the direction of employee relations programs
- Institute whatever safety measures are necessary to comply with appropriate Local and National regulations
- Someone who wants to join a very progressive company
- Lead employee and guest safety efforts in conjunction with the Senior Director of Base Operations
3
Responsibilities For Manager, Resort Resume
- Develop leaders within the organization to improve leadership within current roles, and to prepare for increased responsibility and succession
- Directly manage the establishment of goals and development plans, and the evaluation of performance for direct reports; oversee these processes for the Resort Operations team
- Actively participate in best practice groups
- Manage third-party security and janitorial contractors for resort events
- Excellent written and verbal communication skills; strong interpersonal skills to effectively work with a variety of company personnel across various departments
4
Responsibilities For Resort Experience Manager Resume
- Work within inclement weather conditions
- Exposure to high noise levels with certain machinery
- Able to lift at least 50 lbs at one time
- Experienced at leading multiple entities; inclusive of golf, UTV, equine, clay shooting, and marine operations, transportation on island, airport lounge in Honolulu
- Delivery of highly personalized and innovative service that matches sense of place and quality of development
- Analyzes contemporary service issues and identifies trends
5
Responsibilities For Resort Overnight Manager Resume
- Works with hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution
- Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams
- Respond to and handles guests problems and complaints
- Creates an atmosphere in all hotel areas that exceeds guest expectations
- Have excellent personal presentation and interpersonal skills, good problem solving ability and be proficient in Hotel property management systems, in particular Opera and Micros Fidelio
- To ensure that all future guests (where possible) are contacted in a timely and professional manner to raise awareness of the Resort facilities and relevant offers and promotions, with a view to making additional bookings in all the venues within the hotel
- Make reservations pre calls focused on converting B&B packages to book dinner and confirming dining arrangements for DBB packages
- Promote F&B, Spa & Golf Calendar of Events that high light and feature special events that take place at resort
6
Responsibilities For Assistant Resort General Manager Resume
- Attend Rev Pro meetings twice a month
- Develop business leads, solicit potential clients, network with university organisations and local clubs to showcase our outlets and venues for events
- Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Hotel standards, and the review of previous and future sales and operations efforts
- Participates in daily Operations meetings to ensure strong and sustained interdepartmental communications, problem resolution and guest satisfaction
- Previous experience in a similar environment and type of hotel preferable
- Ensure that all department heads maintain budgeted productivity levels and Hotel standard checkbook accounting procedures
7
Responsibilities For Resort Services Manager Resume
- Complete required training modules, and become certified to train those as required
- Adhere to all Hotel policies and procedures and train new managers to ensure compliance
- Oversee and assist in the Hotel’s budget process as required
- Prepare and conduct management interviews and follow hiring procedures according to Hotel S.O.P.'s. Ensure that managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff
- Perform department manager performance appraisals according to Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff
- Motivate, coach, counsel and discipline management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps
8
Responsibilities For Steamboat Resort Services Manager Resume
- Ensure that all employees receive fair and equitable treatment according to Hotel S.O.P.'s
- Monitors and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary
- Monitors all standards in the Resort to ensure they are in place and enforced consistently
- Guest centric - drive results in GES, LQA, Coyle and all guest touch points
- Build and retain relationships with club members; and oversee operations for beach service
9
Responsibilities For Lady Resort Assistant Manager Resume
- Sets goals and expectations for direct reports
- Identifies leadership and fosters career development
- Inspires and motivates team to achieve operational excellence
- Creates a cohesive leadership team and positive business environment that consistently delivers results
- Develops deployment strategies to market property in order to continue to grow market share
- Identifies key drivers of business success
- Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year
10
Responsibilities For Franchised Resort Manager Based Resume
- Holds staff accountable for successful performance in a positive manner
- Utilizes an “open door” policy
- Hires executive committee team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation
- Works collaboratively with various Homeowners Associations and Global Sales Offices to build and nurture strong relationships to aid the business objectives of the resort
- Provides strategic direction and direct support to ensure the success of the group sales team
- Ensures accurate revenue, expense and labor forecasts and execution
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