Ecommerce Product Manager Resume Sample
Ena Schinner
962 Leuschke Court,
Los Angeles,
CA
+1 (555) 746 1733
Work Experience
Ecommerce Product Manager
07/2016
-
PRESENT
Houston, TX
- Build out timely, compelling, fact-based test recaps that strongly communicate the business ‘story’ behind the data
- Works with systems integrator and third-partycommerce platform provider to deliver development projects and bug fixes,documenting, and tracking issues through the vendors’ support ticketing systems
- Skills and Education:
- Collaborate with cross-functional stakeholders to identify customer and business needs; articulate the goals and problem statements
- Act as the product owner in agile development. Manage product backlog, serve as product owner lead and manage priorties. Define scope, use case scenarios, user stories and user experience. Define success metrics and report out results
- Partner with QA to drive UAT
- Partner with Architect and Development to ensure the solution addresses the defined business and customer goals
- Partner with QA to conduct defect triage and root cause analysis
Senior Ecommerce Product Manager
09/2011
-
04/2016
Boston, MA
- Work with user community to ensure the solution is designed for the optimal user experience; identify user experience gaps and remediation plan
- Provide input to production of test cases to ensure features and functions have been delivered to requirement
- Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to the overall business model
- Manage new product development and feature roadmap from planning to implementation by collaborating with cross-functional teams, including Engineering, Marketing, eCommerce, Customer Service, Design, Merchandising and Legal
- Collaborate with User Experience team on wireframes and UI designs that support the product requirements
- Communicate the product vision to the scrum team and maximize the value of each sprint and release
- Ensure a healthy level of consistency for the team in terms of direction and prioritization by ensuring the backlog is groomed and prioritized according to the overall strategy and product roadmap
- Synthesize product requirements from a variety of internal and external resources, including eCommerce team, design, engineering, qa, legal and other cross-functional teams
- Convey product requirements by creating effective user stories, functional requirements, wireframes and/or mockups
Global Ecommerce Product Manager
05/2008
-
07/2011
New York, NY
- Coordinate with Engineering and QA leads to ensure features are being built according to spec
- Own (i.e., product manage) one or two cross-functional product teams across Warby Parker’s website and mobile app
- Determine overall strategy for product focus areas
- Create and communicate product roadmaps
- Define the top-priority metrics and targets for each team to impact
- Identify and prioritize new features and optimizations based on business objectives, metrics, and analysis
- Understand our overall company performance and priorities (and translate that understanding into product roadmap decisions)
- Manage cross-functional projects for roadmaps, including mobilizing members of the product team (as well as connecting with stakeholders outside of the core product team )
Education
University of Phoenix - Colorado Campus
2004 - 2008
Bachelor's Degree in Business
Professional Skills
- Excellent interpersonal skills, proven success in building internal and external customer relationships
- Strong quantitative and qualitative analysis skills, are data-driven, and have experience with A/B and multivariate testing
- Excellent Data mining/analysis and MS-Office Suite skills (Expert in excel)
- Solid analytical and quantitative skills; strong bias towards data-based decision making
- Excellent analytical, project management, and problem solving skills
- Strong verbal and written communication skills to include preparing presentations for executives and senior leadership team
- Demonstrate superior verbal and written communications skills
How to write Ecommerce Product Manager Resume
Ecommerce Product Manager role is responsible for business, leadership, quantitative, analytical, software, travel, analysis, microsoft, testing, technical.
To write great resume for ecommerce product manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Ecommerce Product Manager Resume
The section contact information is important in your ecommerce product manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Ecommerce Product Manager Resume
The section work experience is an essential part of your ecommerce product manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous ecommerce product manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular ecommerce product manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Ecommerce Product Manager resume experience can include:
- Developer level skills on Magento or related webshop tools, proven track record in managing webshop operations
- Strong business case analysis, planning, project management, and presentation skills
- Experience with a strong digital ecommerce focus driving and monitoring technical standards, reporting and communicating results across organizational levels
- Demonstrated experience in working in an Agile environment defining scope
- Skills in multifunctional collaboration, planning and scope management, strategy, competitive / requirements analysis, and pricing
- Demonstrated experience in succeeding in a number of challenging and diverse business situations
Education on an Ecommerce Product Manager Resume
Make sure to make education a priority on your ecommerce product manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your ecommerce product manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Ecommerce Product Manager Resume
When listing skills on your ecommerce product manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical ecommerce product manager skills:
- Ruthless prioritization skills. Experience and ability to identify great vs. good ideas to make tough decisions that drive our products forward
- Excellent communication skills, including experience presenting to senior-level audiences
- Demonstrated ability and desire to work effectively under tight deadlines and successfully handle multiple projects simultaneously
- Proven track record of exceptional project and time management skills in a matrix organization
- Excellent skills in Microsoft Office (PowerPoint, Excel, Word)
- Data driven with strong analytical and quantitative skills to identify and present opportunities and also measure success
List of Typical Experience For an Ecommerce Product Manager Resume
1
Experience For Senior Ecommerce Product Manager Resume
- Demonstrates excellent project management skills with a proven track record of successfully launching product features and enhancements
- Strong presentation skills inclusive of the ability to construct effective presentations and speak in front of others
- Excellent written and verbal communication skills with both business stake holders and the technical team members
- Good Marketing & Sales Process/business knowledge in fast moving consumer goods industry
- Proven track record of delivering world-class experiences across a multi-tenant platform
- Define digital commerce product roadmap for TE’s global desktop and mobile experience that delivers on an omni-channel customer experience
- Prior experience managing and leading high-performance teams
2
Experience For Digital Ecommerce Product Manager Resume
- Problem-solving aptitude and Creative thinking skills
- Drive the product discovery process and effectively communicate business requirements
- Superior collaboration skills with the ability to listen, communicate, and motivate teams to achieve results
- Experience desktop and mobile user experience development
- Partnering - Partners with business and IT stakeholders to define and ensure successful delivery of our consumer and associate facing eCommerce experiences
3
Experience For Global Ecommerce Product Manager Resume
- Experience designing and building new products and enhancing existing products
- Experience defining, building, and implementing a Direct to Consumer eCommerce platform
- Experience working with and communicating with technology staff to facilitate project/product completion
- Demonstrates initiative in identifying and seizing new opportunities, with the ability to get their ‘hands dirty’
- E-commerce experience performing business analysis, functional requirements analysis, and product roadmap planning
- Demonstrated ability to exert influence and deliver on capabilities without having direct control over all participating resources
- Experience in leading change and rolling out new offerings inside large or mid-sized organizations
- Strong understanding of technology development best practices. Track record of converting business needs into requirements and product development strategies
- A strong understanding of data
4
Experience For Credit & EM Ecommerce Product Manager Resume
- A strong knowledge of wireframing tools e.g. Visio, Lucid Charts, Omnigraffle
- A strong understanding of the UD brand and aesthetic, and a passionate approach to our mission
- Review, recommend, and monitor KPI’s related to the opportunity and success of commerce experience in achieving business objectives
- Own the comprehensive search and merchandising eCommerce experience
- Suggest and prioritize search and merchandising enhancements
- Implements measurement plans to ensure effective tracking of program or product deployment (e.g., enrollment, activations, etc.)
- Utilize regular and ad hoc reporting to monitor business KPI’s and measure the effectiveness of product enhancements
- Operate independently given direction, set direction and bring ideas and solutions to issues raised
5
Experience For Ecommerce Product Manager Code Resume
- A strong knowledge of project management and visualization tools, for example Merlin or Project
- Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels
- Drive overall customer experience in McKesson Pharmaceutical's customer portal – information architecture, navigation, usability, standards compliance
- Test and evaluate the effectiveness of search results; refine as part of continuous improvement process
- Lead key Medline.com projects prioritized as part of the eCommerce roadmap
- Experience with Agile methodologies, JIRA, and Agile tools in a retail ecommerce environment
- Test and evaluate the effectiveness of delivered projects; refine as part of continuous improvement process
- Skillful in preparing and creating appropriate status reports and presentations for senior leadership management and various cross-functional teams
6
Experience For Ecommerce Product Manager Resume
- Strong understanding of eCommerce web analytics through Google Analytics, and other reporting tools
- Help develop and analyze website KPIs and develop recommendations for driving business improvements and better customer experiences
- Product management experience in the consumer-facing e-commerce space
- Solid understanding of basic UX principles
- Experience in translating user needs into user stories
- Experience building and nurturing cross-functional relationships
- Experience with ecommerce, mobile payments, app payments, credit, debit, ACH
- Partner with Website Owner to continually prioritize and refine the product backlog
- Drive prioritized optimizations and new features through the agile/scrum process
7
Experience For Senior Ecommerce Product Manager Resume
- Experience in scrum/agile development methodology
- Champion the product roadmap across the organization with a focus on delivering high value business outcomes and user experiences to market
- Serve as voice of the customer and report on ROI, risk analysis and product effectiveness
- Product management or business analyst experience
- Define user stories and acceptance criteria, as well as prioritize and refine the team’s backlog
- Experience of line management
- Leveraging supplier content; interact with Marketing on plans, communication, and messaging
- Interacting with development personnel to help shape and drive delivery of functional capabilities to meet market needs
8
Experience For Digital Ecommerce Product Manager Resume
- Understanding of software development development practices
- Works closely with Project Managers to ensure that projects are proceeding according to schedule and meeting functional and design specifications
- Responsible for product management of the ecommerce assortment- including closing gaps and expanding
- Use business modeling techniques: process workflow modeling, use cases, user stories, and personas to define business problems and help ideation
- Make data-driven decisions, leveraging web analytics and customer feedback to optimize search result landing pages
9
Experience For Global Ecommerce Product Manager Resume
- Analyzes marketing research information to develop a value proposition that clearly articulates UPS's positioning against the competition
- Has a track record of exceeding goals successfully
- Drive increased penetration of existing customers through assortment plan to hit revenue goal
- Collaborates with pricing and rebates team and find efficiencies
- Collaboration with inventory planning and support of new pilot program
- Recommend and manage the product roadmap for commerce and mobile, providing insight into how to achieve business objectives
- Create documentation including requirements, user stories, acceptance criteria, and process flows for functionality development
- Collaborate with stakeholders and development teams to plan implementation of functionality using an Agile approach
10
Experience For Credit & EM Ecommerce Product Manager Resume
- Help existing teams ramp up in their use of current tools
- Provide recommendations on best way to implement marketing campaigns
- Partner with stakeholders to define and measure search and merchandising success
- Responds to stakeholder questions and concerns to ensure understanding of findings and gain commitment and buy-in
- Develops business case documentation to establish baseline for opportunities and challenges to gaining market share
- Analyze issues related to changing trends, behaviors, or performance to identify root cause and determine solutions to address
List of Typical Skills For an Ecommerce Product Manager Resume
1
Skills For Senior Ecommerce Product Manager Resume
- Prior experience with user acceptance testing (UAT)
- Working knowledge of / experience in customer research and Agile development methodologies
- Experience designing, developing or supporting ecommerce software desirable
- Experience delivering end-to-end product requirements for customer facing products working across different roles and stakeholders
- Experience with designing and developing eCommerce applications and with software engineering management
2
Skills For Digital Ecommerce Product Manager Resume
- Experience using issue tracking and/or software requirements management software..ie Jira, Teamtrack, etc
- Experience with eBusiness relevant tools (On-Site Analytics, SOLR Search, A/B Testing Platforms, Big Data Reporting Tools, etc)
- Experience with Agile development methodologies, developing business use cases and/or strategic planning
- Experience in maintaining product ownership and providing support for features and enhancements, post-go-live
- Strong tactical execution in addition to strategic thinking
- Experienced drafting technical requirements
- Have website production and Agile Scrum experience, and fluency with project-and-issue management tools including JIRA and Confluence
3
Skills For Global Ecommerce Product Manager Resume
- At least two (2) or more years of experience managing technical projects or programs
- Experience in implementing best practices related to eCommerce projects
- Experience in leverage data and analytics to evaluate current performance and identifying gaps in eCommerce product offerings
- Experience working with popular procurement systems (e.g., IOS, Procurement Partners, Hybrent, OnCare)
- Experience in leverage data and analytics to evaluate current performance and identifying gaps in integration service product offerings
4
Skills For Credit & EM Ecommerce Product Manager Resume
- Demonstrated ability working with technical teams to rapidly produce prototypes and iterations
- Business management experience with understanding of key drivers and metrics (revenue/profitability/financial goals)
- Demonstrated success building strategic relationships with vendors
- Previous experience working with a User and Identity Access Management system
- Previous experience managing an eCommerce product or Web-based solution
- Experience as liaison between IT teams and business teams responsible for developing the product
- Experience working cross functionally with end users and customers in the marketplace
- Product management experience, with a multifunctional background or consulting desired
- Experience in Agile Software Development methodology, desired
5
Skills For Ecommerce Product Manager Code Resume
- Demonstrate leadership in a matrix organization with the ability to communicate ideas to stakeholders and decision makers
- Experience with current content management systems, technologies and approaches
- EBusiness experience
- Experienced in product lifecycle management
- Understanding of Agile development methodologies, developing business use cases and/or strategic planning
- Working knowledge of store processes
- Developing processes to listen, learn and incorporate customer feedback in all products and digital assets
- Work with data, analyzing trends, and summarizing results
- Thorough understanding of supply chain operations
6
Skills For Ecommerce Product Manager Resume
- Work in a fast pace environment, managing needs of multiple parties
- Background working with a variety of constituents on the delivery and enhancement of web-based solutions built to meet market needs
- Develop conceptual diagrams. Develop and maintain detailed user-interface specifications. Ensure existing documentation is kept up to date
- Develop standard process to facilitate new promotional and product level merchandising
- Holds self and others accountable, while acting as a team player
- Background in Medical/Healthcare Supply Management desirable
- Identity/access management (IAM) and user profile systems, technologies and approaches
- Willingness to roll up your sleeves and do what is necessary to accomplish goals
7
Skills For Senior Ecommerce Product Manager Resume
- Hands-on knowledge of e-commerce business practices
- Leads cross-functional teams to deliver solutions that delight financial institution customers
- Collaborating with a broad group of stakeholders, including Merchandising, Marketing, UX, Sales Operations, Customer Care, Engineering and other Product teams to ensure roadmaps are aligned across domains and business units
- Facilitating cross functional, cross channel team meetings to drive strategy creation to multi-phase, multi-year program execution
- Work as Product owner among internal and external stakeholders to analyze, communicate, and understand business and usability requirements for changes to business processes, policies, and information systems
- Experience translating business strategy and analysis into consumer facing digital products - 2+ years of experience in Agile product management
- Experience developing digital experiences for global users, including China and North America
- Simplify and effectively communicate complex concepts
8
Skills For Digital Ecommerce Product Manager Resume
- Strong experience in product and assortment management within a distribution and/or retail company
- Awesome verbal and written communication skills with the ability to influence others
- Advanced computer, Tablet, and smart phone skills
- Like to deliver results and make an impact on an organization; strongly dislike bureaucracy and politics
- Experience conducting product discovery testing including a/b testing, and prototype testing to rapidly iterate and incrementally improve product offerings
- Familiarity with delivering B2B, commerce, and service based mobile experiences
9
Skills For Global Ecommerce Product Manager Resume
- Strong work ethic –someone who doesn't need a lot of direction to do amazing things
- Online product management, ecommerce and/or information technology experience
- Experience with both Agile and Scrum from a Product owner perspective
- Strong preference for ecommerce background
- Diverse experience to include product or program analysis and/or requirements design in a web-based systems development environment
- Previous experience with Content Management system
- Previous experience with Google Analytics (or similar tools)
- Experience in the eCommerce field
- Strong track-record for delivering results in a highly matrixed and complex corporate environment
10
Skills For Credit & EM Ecommerce Product Manager Resume
- Excellent technical accumen in digital tools including
- Manage multiple priorities and complex multistream projects
- Advanced analytical capability; demonstrated ability to solve intermediate-level problems
- Cloud application development and management experience
- Experience with ecommerce and/or the software development lifecycle (SDLC)
- Designs and establishes overall website, funnel, and mobile application product features
- Work in collaboration with business stakeholders to develop and drive best in class conversion and up-sell strategies
- Establishes processes for management of product requirements throughout their lifecycle
List of Typical Responsibilities For an Ecommerce Product Manager Resume
1
Responsibilities For Senior Ecommerce Product Manager Resume
- Experience as a product manager
- Experience with web and mobile product development
- Prioritize business requests and drive execution of product roadmap and backlog items
- Create A/B Tests to continuously improve existing products and features to drive higher conversion or engagement
- Builds and delivers solutions that meet customer expectations -consistently focused on taking care of customers
- Conceptualize, brainstorm, and generate product ideas, features and enhancements for UrbanDaddy’s Ecommerce platform Perks
2
Responsibilities For Digital Ecommerce Product Manager Resume
- Work with and lead small and large teams
- Insatiable drive and initiative to push projects forward
- Manage new product development and feature roadmap from strategic planning to implementation by working with cross-functional teams that include Marketing, Technology, Customer Service and Finance
- Analyze product performance and customer feedback post-launch, and respond quickly to diagnose and correct any problems
- Works with systems integrator and third-party commerce platform provider to deliver development projects and bug fixes, documenting, and tracking issues through the vendors’ support ticketing systems
- Creatively develop and communicate the global vision, mission, and critical success factors for Caterpillar’s eCommerce capabilities. Scope includes: online commerce and customer e-procurement for any product that Caterpillar or its Dealers elect to sell through an online channel
- Collaborate with internal business partners and extended value chain partners. This also extends beyond Caterpillar’s traditional Dealer distribution model to new sales and distribution channels
3
Responsibilities For Global Ecommerce Product Manager Resume
- Strong collaboration with product teams,marketing, sales, support and communications teams
- Take ownership of key parts of the Paddy Power Betfair site, understanding what Paddy Power Betfair customer’s need, and develop and improve products and processes to improve customers’ journeys
- Establishes and maintains effective customer relationships
- Gains insight into external and internal customer needs
- Identifies opportunities that benefit the customer
4
Responsibilities For Credit & EM Ecommerce Product Manager Resume
- Identifies opportunities that drive operational benefit and efficiency
- Talks about future possibilities in a positive way
- Creates milestones and symbols to rally support behind the vision
- Articulates the vision in a way everyone can relate to
- Creates organisation-wide energy and optimism for the future
- Shows personal commitment to the vision
5
Responsibilities For Ecommerce Product Manager Code Resume
- Driven for results and is action oriented in approach
- Pursues work with energy and drive
- Pushes self and helps others achieve results
- Attentively listens to others
- Adjusts to fit the audience and the message
- Provides timely and helpful information to others across the organisation
- Keeps up with current and possible future policies, practices, and trends in the organisation, with the competition, and in the marketplace
6
Responsibilities For Ecommerce Product Manager Resume
- Uses knowledge of business drivers and how strategies and tactics play out in the market to guide actions
- Experience building commerce experiences and working with commerce technologies across desktop, mobile, and in-product. (Extra credit for experience with hybris/SAP platform)
- Collaborate with Sr Manager to support the product strategy and go to market plans
- Work with supplier management to create category specific ecommerce plans
- Communicate and incorporate supplier strategies into assortment plans
- Negotiate access with suppliers (vendor approvals process with CM)
7
Responsibilities For Senior Ecommerce Product Manager Resume
- Focus on margin enhancement plans with category management and suppliers
- Reports on performance, sales, GP targets etc
- Analyzes assortment performance, data, and makes recommendations to change/optimize
- Supports function of expansion into new categories and management of those suppliers
- Product management for content management, Community, and identity / access management: strategy, technology roadmaps, business plans, user research and communication, funnel management, release planning, extensive integration and interaction with business and technology groups
- Coordinate with other product managers responsible for transactional and other areas within the portal to ensure optimal and consistent customer experience and technology
- Working with support personnel to identify trends and feed prioritization detail back into our product development funnels
- Work with sales management and field sales to optimize the value the portal can bring to sales and account management
- Understand broad technical capabilities in the market relative to portal, digital communications, Community, and identity administration, assessing potential and leveraging appropriately
8
Responsibilities For Digital Ecommerce Product Manager Resume
- Keep abreast of competitive content strategies, primarily within healthcare distribution but also analogous industries
- Helping craft communications for sales and customers relating to our product offerings and development efforts and the differentiated value being delivered by our solutions
- Develop marketing and training plans and activities to establish, enhance, reinforce and distinguish product within the market and internal and external stakeholders
- Measure utilization, effectiveness, and value to customers and McKesson
- Leverage expert-level knowledge of digital B2B customer needs to strategically evolve our user experience and functionality
- Product management for McKesson’s eCommerce tools relative to regulatory and policy compliance, such as
9
Responsibilities For Global Ecommerce Product Manager Resume
- Serve as the subject matter expert on commerce, providing analysis of existing functionality, benchmarking competitors, and providing insights to best practices
- Develop the near, mid and long term holistic strategy with a strong focus on Mid-Market needs and requirements
- Ensure the alignment of product roadmap to business goals
- Drive and help manage Agile Scrum project teams and utilize Jira define the requirements and user stories
- Leverage best practices from the different groups/entities (NDG GBU, eAT, DAT, etc.)
- Oversee configurations made on different solutions (promo management, CMS, etc.)
10
Responsibilities For Credit & EM Ecommerce Product Manager Resume
- Facilitate conversation between brands and their respective digital agencies
- Analysis – Has working knowledge of Adobe analytics tools to run ad hoc reporting and partners with Analytics teams to establish KPI’s, perform pre/post launch analysis and provide regular reporting to the organization for his/her products
- Collaborate with I/S to develop and deploy new capabilities
- Collaborate with cross-functional teams and key stakeholders to gather business requirements
- Analyze product performance and customer feedback post-launch, and respond quickly to diagnose and resolve issues
- Backlog – Writes awesome user stories, maintains a prioritized/groomed backlog to support the roadmaps and business objectives and ensures continuous delivery of value add features for our customers, working with your delivery partners to define the when
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