Product Manager, Ecommerce Resume Sample
Crystal Kerluke
5200 Oral Tunnel,
Boston,
MA
+1 (555) 830 8734
Work Experience
Product Manager, Ecommerce
12/2017
-
PRESENT
Houston, TX
- Growth in conversion and decline in bounce rate
- Sales targets for Global eCommerce business (to achieve over $500 million in 3 years)
- Increase in return visits to our site and increase in customer satisfaction/net promoter scores
- Develop, communicate and execute the vision, strategy and roadmap for expanding and streamlining Partner payment tools and user experience
- Collaborate with cross-functional team members from Risk, Product, Engineering, Legal, Finance and Customer Experience to think boldly and creatively, and create concrete product ideas and business cases for better serving our Partners
- Monitor and measure launched products; integrate feedback and learnings into the product development process
- Establish and lead the Partner Payments team within the Booking Services portfolio, including preparation and participation in 120-day planning sessions, monthly product reviews and product inceptions
Senior Product Manager, Ecommerce
03/2014
-
09/2017
Houston, TX
- Delivering highly successful global eCommerce and/or financial technology solutions
- Tware product management experience within an agile development environment
- Deep expertise in transactional systems that support global ecommerce (point-of-sale, consumer payments, order management, invoicing, tax, etc.)
- Proven track record owning and managing multiple, ongoing complex projects while delivering on schedule
- Work with cross-functional teams to improve and implement product vision; communicate across the team and organization
- Define the financial pipeline for key ecommerce initiatives
- Dynamic pricing of HomeAway services
- Quoting, collecting and remitting transactional taxes
- Settling consumer payments and disbursing payouts
Product Manager, Ecommerce Code
08/2008
-
12/2013
Boston, MA
- Consolidating HomeAway ecommerce capabilities onto a single platform
- Lead requirements gathering and discovery sessions with business and technical partners
- Conceptualize, prioritize, and craft succinct requirements
- Collaborate with colleagues to ensure projects are clearly defined and properly phased to facilitate timely delivery of functionality
- Manage resolution of urgent business and/or technical issues, communicating with global teams and raising awareness as necessary to ensure timely resolution and minimize business impact
- Define, track and report on the completeness and accuracy of money movements to measure effectiveness and drive improvement
- Partner with the engineering team to deliver high-quality product releases
- Support work with wholesale.com customers. Identify features and functions that could be jointly owned/collaborated on with wholeale.com partners. Design and deliver. Drive conversion/sales of Levi’s and Dockers products on their site
- Support the overall eCommerce strategy and front-end teams in building out the backend support to execute on this strategy
Education
Purdue University North Central
2003 - 2008
Engineer's Degree in Business
Professional Skills
- Strong communication and stakeholder management skills, including experience in dealing with remote stakeholders and colleagues
- Strong manager and leader with demonstrated skills
- Experience working with API’s, client interfaces, or prior software engineering experience
- Proven experience working in an Agile development environment with a strong understanding of the role of the product owner
- Excellent project management skills and the ability to research and coordinate information efficiently
- Experience in SAP Hybris or other ecommerce platforms; Adobe Experience Manager or other CMS. Experience with agile development methodology
- Experience building and managing eCommerce experiences
How to write Product Manager, Ecommerce Resume
Product Manager, Ecommerce role is responsible for research, travel, finance, training, integration, architecture, analysis, reporting, design, consulting.
To write great resume for product manager, ecommerce job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Product Manager, Ecommerce Resume
The section contact information is important in your product manager, ecommerce resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Product Manager, Ecommerce Resume
The section work experience is an essential part of your product manager, ecommerce resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous product manager, ecommerce responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular product manager, ecommerce position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Product Manager, Ecommerce resume experience can include:
- Work closely with user experience and engineering teams to refine, test and build experiences
- Experience in Product Development with a proven history of launching successful and personal e-commerce initiatives
- Own a prioritized backlog of work with the development team and justify prioritization to team members and management
- Develop product roadmap. Prioritize features (and re-prioritize) against roadmap
- Some experience at defining and managing development of public facing web services/APIs
- Highly confident and experienced at defining and managing development of public facing web services/APIs
Education on a Product Manager, Ecommerce Resume
Make sure to make education a priority on your product manager, ecommerce resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your product manager, ecommerce experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Product Manager, Ecommerce Resume
When listing skills on your product manager, ecommerce resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical product manager, ecommerce skills:
- Strong oral and written communication skills, a bias for action and urgency, and a proven ability to influence others in and across teams and organizations
- Strong analytical and problem-solving skills and able to make sound decisions
- Delivering rock-solid system integrations and performance, delivering new or revamped customer experiences to specific markets and/or product lines
- Experience working with accounting functions and financial systems. Experience with transactional billing and SOX controls is desired for this role
- Experience using JIRA and agile methodologies, with the ability to maintain flexibility with regards to changing priorities and needs
- Problem solving skills and willingness to roll up one’s sleeves to get the job
List of Typical Experience For a Product Manager, Ecommerce Resume
1
Experience For Senior Product Manager, Ecommerce Resume
- Experience working in a similar role in eCommerce
- Driving and supporting the overall eCommerce strategy, as well as our front-end partner teams, in building out solutions that drive our business
- Meeting sales targets for Global eCommerce business
- Support cross-functional teams by answering questions, making recommendations, providing training and supporting integration testing
- Partner with Director, eCommerce to gather insight on user pain points from onsite testing and analytics to continuously refine and improve the product plan
- Develop test cases and scenarios with the business and testing teams to ensure that business requirements are met
2
Experience For Senior IT Product Manager Ecommerce Resume
- Stay abreast of industry trends and identify and recommend emerging technologies
- Assist in constantly improving the Digital Product Management team
- Flawless execution of our current strategy, which has multiple features coming online over the course of the next 12-18 months
- Support business in growth from $100 million to $500 million business
- Act as the point-of-contact with key stakeholders for all e-commerce product issues; communicate your team’s priorities and roadmap, solicit feedback and build consensus for key initiatives
- Passion for The New York Times’s mission and commitment to be a part of our innovation and growth
- Integrate the B2C digital channel into the company’s overall business operations and seek to deliver an outstanding customer experience while continuing to build the value of the company’s brand and expand its traditional customer base
3
Experience For Product Manager, Ecommerce Code Resume
- Driving and supporting the overall eCommerce strategy, as well as our front-end partner teams, in building out the backend systems and infrastructure required to be successful
- Focusing on system performance and system integrations, delivering new or revamped customer experiences to specific markets and/or product lines
- Relentless focus on the customer experience, delivering enhanced value from the standpoint of the Levi’s and Docker’s shopper
- Meeting sales targets for Global eCommerce business (to achieve over $500 million in 3 years or less)
- Flawless execution of our current strategy which has multiple features coming online over the course of the next few years
- In eCommerce Product Management. Proven experience creating product strategies, defining ROI, and delivering tangible value to an eCommerce customer base
- Nimble and flexible with regards to changing priorities & business needs, and in managing diverse teams & people
- Collaborate with Senior Management, Software Engineering, Program Management and Marketing on product development during the discovery phase to assess value, usability and feasibility
4
Experience For Product Manager, Ecommerce & CRM Resume
- Develop, prioritize, and lead the execution of all application initiatives. Formulate strategies and identify necessary investments to support business needs
- Create user stories for new or existing features, balancing what is important to users and the business through applicable data
- Map out the strategy around our key third party vendors, ensuring we’re using them in relevant, innovative ways online
- Make difficult trade-offs and decisions relating to product features, cost, and schedule
- Define KPIs to measure success of product than can be broadly communicated to multiple stakeholders within the company
- Translate GoPro’s go-to-market plan for product launches into an Ecommerce environment that can be measured by defined KPIs
5
Experience For Senior Product Manager Ecommerce Resume
- Collaborate with UX team to design products best for an Ecommerce environment and drive user research and analytics
- Partner with a Business Analyst to adapt business goals into technical requirements and deliver to development teams
- Collaborate with UX to create mockups and wireframes. Solicit and negotiate design feedback from internal stakeholders
- Lead regular meetings and sessions to drive the product plan forward and hold teams accountable for deliverables
- Manage all phases of the change management process, Design through Implementation. Ensure scope is achieved within agreed upon time, cost, and quality parameters
- Partner with Development team to achieve business requirements
- Develop and continuously update underlying business processes and systems to ensure that the business is scalable for rapid growth and cross-channel integration
6
Experience For Product Manager Ecommerce Resume
- Desire and ability to work in a fast-paced, dynamic and creative environment
- Strategic consulting skills which move beyond adherence to specific analytical tools and methodologies; the ability to “think outside the box” to generate alternative solutions for consideration, and provide comprehensive risk/benefit analysis on those alternatives
- Demonstrates a high level of time management, organizational skills, and is detail oriented and able to manage multiple tasks. Ability to delegate tasks when appropriate
- Demonstrates functionality of completed products to internal and external stakeholders
- Experience in product management
- Research market and industry trends and perform competitor product analysis
- Clearly identify and measure KPIs for your areas of responsibility. Develop measurement strategies using analytics and testing tools to drive ongoing optimization
7
Experience For Product Manager Ecommerce / Brand Extensions Resume
- Lead the definition, prioritization and scoping of initiatives related to services and data feeds
- Serve as a liaison between Business and Technology teams to ensure digital solutions meet expectations and provide customer value
- Collaborate with Technology partners to drive execution and iterative delivery of initiatives
- Craft business requirements and user stories. Support Architecture and Engineering with API and canonical model definitions, data mapping exercises and content analysis
- Socialize a clear view of priorities and progress against product roadmap with business partners and senior leadership
- Relentlessly drive for continual product improvements and deliver results that exceed quality expectations
- Integrate usability studies, customer feedback, research and market analysis into product requirements to enhance customers satisfaction
8
Experience For Product Manager, Ecommerce Resume
- Define, monitor and analyze metrics for launched product functionalities and feed learnings back into product development process
- Defines product features and roadmap based on product strategy
- Collaborates with the product strategy team to develop a product backlog, feature list and user stories that address the needs of current and potential clients and long-term and short-term product strategy
- Leads product/IT grooming sessions to document story acceptance criteria and ensure technical decisions are aligned with overall product strategy
- Participates in onboarding and review sessions with clients to document business processes and determine necessary configuration
- Collaborates with Product Strategy team to build marketing plan for feature/product releases
- Presents recommendations, status updates and other product information to Product Strategy team and leadership team
9
Experience For Senior Product Manager, Ecommerce Resume
- Collaborates with customers, internal teams, external teams and influencers to ensure a solid and well-rounded understanding of products, market and development needs
- Participates in industry conferences, customer calls, focus groups and account site visits as needed
- Develops metrics to assess the success of products and features and to determines necessary product enhancements
- Maintains in-depth knowledge of products, solutions, and company offerings to provide support and enable synergies and cross-team collaboration
- Supports product team in all other tasks necessary to ensure optimal product development activities and accomplishment of product development objectives
10
Experience For Senior IT Product Manager Ecommerce Resume
- This job does not have supervisory or people management responsibilities
- Microsoft Office & SQL; Proficient
- Certified Scrum Product Owner: Expert
- Software as a Service (SaaS) Development: Proficient
- Systems Analysis & Design : Expert
- Wireframe and Mockup Tools: Proficient
List of Typical Skills For a Product Manager, Ecommerce Resume
1
Skills For Senior Product Manager, Ecommerce Resume
- Personable with good communication skills
- Strong management experience leading and developing other Product managers and agile teams
- Demonstrated experience in adopting project management standard methodologies
- Rely on regular consumer feedback to validate product roadmap, features and functions priorities
- Effectively present to groups large and small, from specialists to senior executives
- Technical Expertise: Demonstrate depth of knowledge and skill in technical areas
2
Skills For Senior IT Product Manager Ecommerce Resume
- Proven experience in the development and maintenance of highly trafficked eCommerce transactional sites
- Other relevant work experiences: product deployment, product integration, program management, reporting, strategic planning, sales and negotiation
- Experience with partnering with Consumer Insights/Research to drive usability and concept testing
- Strong understanding of web services, web development, payment gateways, and key KPI’s for an eCommerce website
- ECommerce experience, including product management and external search
3
Skills For Product Manager, Ecommerce Code Resume
- Strong understanding of web technologies (TCP/IP, HTTP, HTML, JavaScript, CSS), REST, SOAP, XML, JSON and other relevant API standards like OAuth, SAML
- Solid familiarity with agile development processes and methodologies is required
- Experience integrating Product Information Management and Digital Asset Management tools with eCommerce platforms
- Juggle multiple projects, prioritize and meet deadlines
- Product management or business analyst experience
- Contributing to the development of the eCommerce platform business case in order to secure funding to grow and transform Kellogg’s eCommerce business
- Analytical Thinking/Reasoning: Tackle problems using a logical, systematic, sequential approach
- Consistent record of ownership and management of multiple ongoing complex projects while delivering on schedule
- Efficient in implementing processes and managing concurrent projects with different schedules and timelines
4
Skills For Product Manager, Ecommerce & CRM Resume
- Communication: Express ideas clearly and concisely both when speaking and writing
- Strategic Thinking: Analyze competitive position by considering market trends, customers, and strengths and weaknesses as compared to competitors
- Passionate about product and driving business
- Working in project management
- Talent and real passion for navigating the complexities of global commerce to better serve customers
- Possess analytical reasoning and ability to boil down end user needs into new product or improvement ideas
5
Skills For Senior Product Manager Ecommerce Resume
- Lead projects that have global impact, and deployment in a rapidly changing environment
- Comfortable communicating to large audiences, and able to clearly articulate and document requirements to both executives and technical audiences
- Extensive knowledge of B-to-C eCommerce best practices and strategies
- Collaborative work approach with the ability to create and work within a team atmosphere
- Microsoft Office Suite (Word, Excel, PowerPoint) and Google Platform
- Collaborate with business analysts, UAT teams to ensure requirements are delivered fully and bug-free
- Roadmap creation: Translate high-level business objectives into achievable plans. Measure and analyze trade-offs of different features to maximize value for both tech teams and customers
- Thought leadership: Identify opportunities and innovations and bring them forward to ecommerce Director and broader team
6
Skills For Product Manager Ecommerce Resume
- Maintain clear communication of the product road-map with the business and technical teams
- Portfolio and product lifecycle management: Employ continuous improvement discipline to move features, functions, and tools from consideration, to launch, to enhancement
- Vendor management: Serve as point-person to select technology vendors and agencies. Effectively manage NDAs, RFP processes, contract reviews with Legal, purchase orders, invoices, etc
- Build strong cross functional partnerships within Keurig.com and the enterprise. Influence and leverage other teams across the organization to achieve business objectives
- As part of the eCommerce Backend team, this person owns the portions of the eCommerce experience to support LS&Co’s growth objectives for eCommerce
- Follow all Keurig Dr Pepper policies and procedures
- Evaluates functionality and drives continuous improvement to deliver conversion goals. Ensures project execution and delivery. Supports business in growth from $100 million to $500 million business. This is a global role
7
Skills For Product Manager Ecommerce / Brand Extensions Resume
- Knowledge of eCommerce and/or web site management
- Manage multiple projects, work under deadlines, and work independently
- Experience in project management methodologies and resource management to ensure project results contribute business value and meet agreed-upon scope, cost, schedule, and quality
- Communicate with all areas of the company including web development counterparts to define detailed functional and technical product release requirements
- Tware product management, preferably within an agile software development environment
- Self-motivated to work independently, or as part of a larger team
8
Skills For Product Manager, Ecommerce Resume
- Creative and able to solve technical and business problems
- Familiarity with web analytics, testing and targeting, and utilities such as IBM Digital Analytics (Coremetrics), Tealium, Monetate, Brightcove, PowerReviews or Bazaarvoice, Akamai
- Data-driven decision-making skills and a willingness to make test-and-learn hypotheses
- Strongly competent in product planning
- Customer Orientation: Demonstrate concern for satisfying one’s external and/or internal customers
9
Skills For Senior Product Manager, Ecommerce Resume
- Experience building life-style commerce type products (ie, Gilt, Hautelook, Loot Crate, Bevel)
- Demonstrable experience quantifying business benefits based on measurable outcomes
- Establishing Focus: Develop and communicate goals in support of the business’ mission
- Influencing Others: Get support for ideas, proposals, projects, and solutions
- Forward Thinking: Anticipate situations and take action to be prepared for possible contingencies
- Work with multiple functions (including the UK based business stakeholders) to build and evaluate cases to support product investment decisions
10
Skills For Senior IT Product Manager Ecommerce Resume
- Work closely and collaboratively with internal cross-functional and agency partners
- HTML, CSS, some JavaScript, Adobe Photoshop, Adobe Scene7
- Driven by results and metrics
- Lead a team of technical resources and business people to create pristine product enhancements
- Able to “sell” changes internally and be a product evangelist
- Foster Innovation: Develop, sponsor, or support the introduction of new and improved method, products, procedures, or technologies
- Affinity for the technical architecture of complex web and mobile applications
- Electronic adjustable stand up desk
List of Typical Responsibilities For a Product Manager, Ecommerce Resume
1
Responsibilities For Senior Product Manager, Ecommerce Resume
- Visual Studio (VSO Online) : Proficient
- Travel time occasionally, up to 25%
- Medical, dental, 401k, food, drinks
- GSuite Applications: Proficient
- Test devices as needed
- Exceptionally well-organized approach – ability to understand what’s important, what’s urgent, where dependencies exist, and how to tangibly move large initiatives forward across a global organization
- Own and drive the product roadmap and calendar for the eCommerce team to grow revenue from the direct channel as well as improve the student experience for access to digital products and other content. Define requirements through research and scoping, writing user stories, and aligning cross-functional teams to translate business goals into a product plan(s)
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