Manager, Ecommerce Resume Sample
Lillie Weissnat
55267 D'Amore Union,
New York,
NY
+1 (555) 247 8566
Work Experience
Manager, Ecommerce
05/2016
-
PRESENT
San Francisco, CA
- Responsible for technical support for Coach’s Global Ecommerce system portfolio
- Manage the day-to-day activities of the support team
- Work with internal/external cross-functional technology teams to troubleshoot, estimate, and coordinate system defects resolution and optimization for Demandware sites
- Oversee technical support for 24/7 Production environments
- Orchestrate holiday readiness preparation +
- Manage relationship with integration partners and vendors
- Manage a group of 5+ highly talented support team members that consists of internal/external (offshore/onshore) business support analysts and vendors
- Maintain and communicate timelines, progress and status reports/scorecards
Manager Ecommerce
01/2009
-
01/2016
Boston, MA
- Align with IT security to support application compliance
- Basic Technical knowledge with experience working with 3rd party integrations
- Experience with Demandware
- Develop, forecast and execute all promotional campaigns; includes managing offer development, cadence, and audience segmentation
- Prepare and present promotional budget including revenue forecasts, promotional expense and internal communication plans for management approval
- Demonstrates strong digital vision
- Strong analytical skills with the ability to provide optimization recommendations
Marketing Manager, Ecommerce
01/2003
-
11/2008
Chicago, IL
- Experience with E-commerce website launches
- Evaluate promotion plans for retail partners and share post event analytics and program successes across ADF field and marketing teams
- Support brand teams with analytics of hotel engagement and metrics
- Strategically analyze and interpret Walmart.com eCommerce trends and demographic data. Project short-term forecasts out 2-3 years to ensure K-C’s action plans meet future demands
- Strong ability to concisely communicate orally and in writing precisely to individuals and groups, and influence Neenah, WI Brand groups and Champions; consistent engagement in person with Directors, Vice Presidents and Category Managers at customers
- Perform merchandise shelf sets at test sites or retail store environments
- Understand and react to recent category trends
Education
Maharishi University of Management
1999 - 2003
Bachelor's Degree in Business
Professional Skills
- Strong interpersonal, written and verbal communication skills, with solid presentation skills and the ability to represent the department in formal settings
- Strong analytical and problem-solving skills and experience using a range of diagnostic tools, i.e. Google Analytics, Adobe Analytic
- Strong program management skills with proven track record of delivering large and complex global eCommerce projects
- Highly organized with ability to work collaboratively across functional groups with excellent time management skills and strong sense of urgency
- Demonstrate sound judgment and decision making skills using data, while balancing business objectives
- Good facilitation skills and experience in organizing and coordinating workshops
- Show strong leadership and problem-solving skills
How to write Manager, Ecommerce Resume
Manager, Ecommerce role is responsible for presentation, analytical, leadership, digital, negotiation, ecommerce, basic, interpersonal, software, research.
To write great resume for manager, ecommerce job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Ecommerce Resume
The section contact information is important in your manager, ecommerce resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Ecommerce Resume
The section work experience is an essential part of your manager, ecommerce resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, ecommerce responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, ecommerce position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Ecommerce resume experience can include:
- Articulate, persuasive communicator with excellent negotiations and relationship-building skills
- Strong interpersonal skills with the ability to facilitate and work internally across all teams as well as externally with partners and vendors
- Ensure business planning effectively supports EU e-commerce merchandising strategy and business plans
- Coordinate with IT the development of new technologies and enhancements to improve the customer experience, marketing effectiveness and operational efficiency
- Effectively utilizes the companies and customer’s analytical tools and processes to drive profitable sales results
- Manage site transitions- effectively own, maneuver and migrate any necessary content and copy
Education on a Manager, Ecommerce Resume
Make sure to make education a priority on your manager, ecommerce resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, ecommerce experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Ecommerce Resume
When listing skills on your manager, ecommerce resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, ecommerce skills:
- Good team working skills – mindset to collaborate and prioritise business goals
- Excellent organizational skills with the ability to manage multiple team members/projects and ruthlessly prioritize the highest impact work
- Strong track record of working effectively with product and technology teams, and marketing and branding teams
- Superior problem-solving skills, prioritization, project management, multitasking, focus on detail and comfortable taking ownership of assigned tasks
- Strong communication skills; adept at crafting stories to address key business issues
- Strong people Management skills working across virtual and remotely based teams
List of Typical Experience For a Manager, Ecommerce Resume
1
Experience For Manager Ecommerce Resume
- Proven ability to effectively manage through common engineering management challenges
- Strong people--development skills needed
- Excellent organizational, presentation and time-management skills
- Strong communicative skills and ability to present ideas and concepts to a larger audience
- Excellent communication skills - engage and influence multiple stakeholders
- Team player with strong communication skills, result driven personality
- Sound analytical and project management skills
- Drive for continuous improvement and strong people management skill
2
Experience For Manager, Ecommerce Operations Resume
- Travel up to 25% via aircrafts, and operate and drive motor vehicles for business travel, with valid driver license
- Prior experience managing Ecom business
- Relevant experience with 3+ years in product management and eCommerce (hybris experience is ideal, but not required)
- Strong knowledge of and experience using agile software development techniques
- Strong web analytics experience required
- Experience in eCommerce, with 7 years experience in project / program management or a related function
3
Experience For Marketing Manager, Ecommerce Resume
- Great overall research and analytics skills
- Analytical mindset & skills – create robust analysis and meaningful insights to drive actions and highlight opportunities
- Fluent German-/ English language skills necessary
- Proven ability to advocate for Customer experience
- Leadership/management experience with the experience leading cross-functional teams
4
Experience For Associate Manager, Ecommerce Resume
- Courageous leadership skills
- Promotional execution, identifying and developing solid product content, optimizing online navigation, and maintaining clean well merchandised category pages
- Maintain timelines and report on progress of ongoing projects that focus on improving the customer experience
- Experience creating analytics for both website and mobile apps particularly measuring campaigns’ abilities to impact upper, mid and lower funnel metrics
- Experience using a CMS and an understanding of the impact they have on SEO
- Related experience in CPG marketing; online marketing, etc
- Experience in facilitating workshops and process design sessions with employees at all levels, including senior managers
5
Experience For National Account Manager, Ecommerce Resume
- A proven track record of building and leading teams of committed, dedicated, well-aligned professionals that deliver results
- Lead & manage the eCommerce User Experience (UX), including desired customer functionality and system capabilities identification and deployment
- Coordinate routing of email campaigns and gain all necessary approvals prior to deployment
- Relevant experience, preferably in management consulting, ecommerce or retail environment
- Recommend customer experience solutions/strategies based on deep understanding of eCommerce/Customer Service trends
- Assist with developing the near, mid and long term holistic strategy with a strong focus on Mid-Market needs and requirements
- Gather category/key brand EC content requirements, identify gaps and set priority working with global category leads
- Min of 5 years’ experience in at-least two of the following areas
6
Experience For Associate Manager Ecommerce Product Management Resume
- Experience leading a team of 5-10 engineers
- 5 – 10 years experience managing websites
- 5-6 yrs eCommerce Merchandising experience required
- Experience using Adobe Site Catalyst highly-valued
- Experience working in Retail industry
- Solid mix of eCommerce business, process, and technical acumen (including P&L management)
- Experience in communicating analyses via PowerPoint
- Through the use of analytics understand how the customer shops the category and adjust the offering and customer experience
- Experience working in E-Commerce retail
7
Experience For Senior HR Manager, Ecommerce Resume
- Direct and hands-on Ecommerce experience providing solutions in a large global company
- Hands-on account management experience in online advertising with a focus on eCommerce
- Strong understanding of ecommerce/digital conversion tactics, promotional opportunities, and key performance indicators (KPI’s)
- Experience in eCommerce and/or the Ticketing industry
- Experience in eCommerce and/or the VIP/Ticketing industry
- Develop a good understanding of EPC systems, platforms & architecture and communicate technical issues in non-technical terms
- Proven ability to work in a deadline driven and fast paced environment, while maintaining accuracy is essential
- Strong commercial understanding of digital assets and returns both retailer media and social media/ Google etc
8
Experience For Key Account Manager Ecommerce Resume
- Curiosity for Digital landscape and keen interest in enhancing online shopper experiences
- ECommerce experience
- Project/product management experience leading agile development teams on digital products
- Responsible for effective inter-department communication
- Work closely with Customer Experience team to quickly resolve customer support issues
- Provide solid QA and email analysis pre and post deployment
- Experience in business and data analytics
- Assist with prioritization of ecommerce requests and drive execution of product roadmap and backlog items
9
Experience For Project Manager Ecommerce Resume
- Experience forging relationships and influencing marketing decision makers at organizations
- Storyteller with experience communicating the benefit of marketing opportunities to clients
- Communication and presentation experience with an emphasis on translating insights, product information, and data in to client value
- Experience as a leader of change by introducing new performance measures, processes and systems
- Work with IT to identify, prioritize and fix systems that are barriers to delivering content at scale
- Develop strategies for effective data analysis and reporting as well as define relevant metrics and data sources
- Prioritize content opportunities based on region, customers, profitability, etc. using input from Global eCommerce managers and category leaders
- Work with IT to identify, prioritize and improve systems that are barriers to delivering content at scale
10
Experience For IT Project Manager Ecommerce Resume
- Experience working with HTML5 Video and other HTML5 DOM APIs
- Assist in effective negotiations with Customers to implement Terms and Conditions aimed at achieving profitable growth for Hill’s and Customers
- Background working within Wine, Food & Beverage, Consumer Goods or Retail online is essential
- Previous experience working Direct-to-Consumer is beneficial
- Experience in analytics solving business problems
- Manage eCommerce content agencies (budget, SOW) and push to continually deliver cost effective and efficient best in class eCommerce content for our brands
- Build & own brand activation calendar across customers & brands in sync with sales plans & brand priorities
- Experience with version control tools(Subversion, Git, Mercurial)
List of Typical Skills For a Manager, Ecommerce Resume
1
Skills For Manager Ecommerce Resume
- Excellent MS Office Skills, especially good knowledge of Excel
- Experience working directly with marketing, media and/or consulting companies and demonstrated leadership experience required
- Strong organizational, time management, communication, process orientation and problem-solving skills
- Strong leadership skills, related to sales and/or marketing
- Reliable, proactive and effective communication skills required
- Proven ability to communicate effectively with both business people and software engineers
- MS Office suite proficiency; excellent Excel and PowerPoint skills
2
Skills For Manager, Ecommerce Operations Resume
- Good presentation, written, and verbal skills
- Strong written and verbal communications skills for Executive Level discussions
- A strong communicator that can effectively report on campaign performance and lessons learned from completed initiatives
- Action oriented, with strong skills in execution
- Selling & negotiation skills acquired in an international company with high seasonality
- Demonstrated experience collaborating with and influencing senior leadership, internal and external
- Quick problem solving skills and ability to work well under pressure and stress
3
Skills For Marketing Manager, Ecommerce Resume
- Excellent collaboration and communication with the ability to interact with multiple functions and act on conflicting priorities
- Capable of explaining technical concepts to non-technical audience effectively
- Excellent decision-making, leadership capabilities and negotiation skill
- Possess conflict resolution experience, critical thinking and high adaptability skill
- ECommerce account management experience preferably with experience working for a ‘pure play’ online retailer such as Amazon, Jet, etc
- Partners with marketing to ensure promotions and deals are effectively communicated to customers
- Proven experience in e-commerce, digital marketing
4
Skills For Associate Manager, Ecommerce Resume
- Demonstrated experience with various CRM, CMS and email marketing platforms
- Solid experience with HTML and graphic design
- Exceptional written and verbal communication skills with internal and external teams
- Experience in the Consumer Products Goods (CPG) industry
- Demonstrated eCommerce experience and a passion to learn further insights in this space
- Demonstrated Sales Experience in Canada
5
Skills For National Account Manager, Ecommerce Resume
- Strong leadership/management experience with the ability to lead cross-functional teams
- Excel in interpersonal skills
- Excel in communication skills
- Prior trade planner management experience required
- Basic IT skills: Outlook and Word: Intermediate; Excel and PowerPoint: Advanced
- Consultancy, client, VC or sales experience and 5+ years of management experience
- Strong experience in Direct Response Advertisement
- Manages the overall customer experience on the web site, with a strong focus on NPS
- Managing implementation of eCommerce marketing, sales, service and support programs and analyzing effectiveness
6
Skills For Associate Manager Ecommerce Product Management Resume
- Analyzing effectiveness of eCommerce marketing, sales, and service and support programs
- Backlinking: can demonstrate successful link building campaigns that result in the acquisition of large volumes of inbound, high quality links
- Skilled at planning, organizing and leading complex projects
- Deep understanding of shopper/retail marketing capability and experience in ecommerce planning and activation with retailers
- Experience in Shopper Marketing, eCommerce Marketing, Retail Marketing, or Brand Management
7
Skills For Senior HR Manager, Ecommerce Resume
- Exceptional understanding the web, process flow, and a customer's shopping experience
- Strong understanding of online buying habits
- Retail experience in eCommerce, Merchandising or Marketing with 3+ years in eCommerce, Digital or Omni-Channel
- Experience collaborating with multiple levels of stakeholders (including C-Level players both internally and externally)
- Primary party responsible for QA of all campaign components prior to launch (dayparting, bids, budget, targeting parameters, correct creative)
- Lead merchandising support striving to create a world-class site experience
- Strong understanding of the advertising technology and data/performance measurement trends
8
Skills For Key Account Manager Ecommerce Resume
- Experience in a strategy or management consulting firm working on client engagements
- ECommerce, Marketing, Merchandising and/or Project management experience
- Experience managing the operations and marketing for an eCommerce site
- Experience building web applications using HTML/CSS/Javascript/jquery and other Javascript frameworks (AngularJS, NodeJS, React etc.,)
- Demonstrated success in managing and leading people
- Experience using advertising data to craft media strategy
- Experience building Direct Response advertising campaigns
9
Skills For Project Manager Ecommerce Resume
- Build strong relationships with existing merchants and execute negotiations to secure best pricing, sales programs, and promotional support
- A strong track record of producing unique products that enhance an artist brand
- Strong understanding of multi-platform eCommerce
- Seeks to discover common ground, identify vital interests, and understand the customer’s underlying priorities
- Possesses strong economic thinking and financial acumen
- Experience leading a team
- Demonstrated understanding of key players and concepts in digital
10
Skills For IT Project Manager Ecommerce Resume
- Strong understanding of media, digital campaigns and SEO practices
- Experience working in Content Management Systems (CMS)
- Proven success in eCommerce and/or Digital Marketing
- Experience in A/B testing set-up and strategies
- Assess and participate in defining effective Czech and Slovakian eCom GTM model
- Mix of eCommerce, shopper marketing, and sales experience
List of Typical Responsibilities For a Manager, Ecommerce Resume
1
Responsibilities For Manager Ecommerce Resume
- Demonstrated ability to ‘drive’ and ‘own’ a business
- Direct experience with serving customers (internal and external)
- Proven track record in leading change in a growth business
- Experience utilizing process leadership to drive standardization and improvement in business results
- Coordinate development and publish all site content to ensure a best in-class experience for all devices
- Operate within budget set by VP, E-Commerce
2
Responsibilities For Manager, Ecommerce Operations Resume
- Manage implementation of eCommerce projects for effectiveness
- Strong business and financial knowledge, ability to drive results
- Influence design and scope of products and tools to ensure that end result meets business needs to improve customer experience
- Identification and prioritization of incremental opportunities and innovation
- Using business modeling techniques: process workflow modeling, use cases, user stories, and personas to define business problems and help ideation
- Analyzing business requirements, proposing solutions, and overseeing eCommerce projects
- Identifying projects, developing business cases, and managing projects from concept to implementation
- Addressing un-met customer needs, and seizing market opportunities to define exceptional online solutions
3
Responsibilities For Marketing Manager, Ecommerce Resume
- Marketing Business Units and Group Data management
- CtC Omnichannel Marketing, Merchandising, Category management, online-Marketing, wholesale, UX, Planning, Retail , Finance
- Drive shopper marketing ecommerce and omnichannel innovation, by developing, testing, and sharing results of new applications and initiatives
- Provide reporting on internal KPI’s – identifying opportunities for growth and improving efficiency
- Support inventory monitoring & optimizing sell thru of products and product merchandizing across the site
- Support affiliate marketing channel in the planning and programming of all offers and channel optimizations
- Partner with Shopper Marketing to develop & execute shopper marketing programming to drive profitable growth
- 3P & 3PL Management: Establish 3P & 3PL strategy and execute, managing relationship with 3PL(s) including packaging optimizations
4
Responsibilities For Associate Manager, Ecommerce Resume
- Own media commercials and returns for E-commerce – raising timely purchase orders, submitting performance reports and handling customer payouts
- Expertise building Direct Response advertising campaigns
- Leading and growing eCommerce business’ with at least $50M in sales, with full P&L responsibilities
- Utilize knowledge in software applications including Sterling Commerce to define system requirements and design activities
- Assist in leading custom research efforts by partnering with Shopper Insights and Analytics functions
- Collaborate across functional and business teams such as marketing, merchandising, logistics, fulfillment, operations to implement high quality solutions
5
Responsibilities For National Account Manager, Ecommerce Resume
- Support paid marketing and social marketing promotions, creative and overall communications with the agency and key brand counterparts
- Provide rigorous analysis of marketing program results and make recommendations for future programing
- Ensure plans are integrated into annual Brand planning as well as Retail Joint Business Planning
- Manages the day by day activities required by the shops in shop, providing assets to the partners, curating their assortment
- Manage the execution of on-site merchandising and help drive and evolve the overall on-site product merchandising strategy for clinique.com
- Work with our analytics teams and QA ongoing data quality to ensure reporting accuracy
- Lead execution of eCommerce objectives identifying mutual key opportunity areas with customers and utilizing Georgia Pacific’s advantaged capabilities
- Weekly reporting on active site content including but not limited to key content pages, product activations, imagery, etc
- REPORTING: Assembling and distributing weekly Amazon report
6
Responsibilities For Associate Manager Ecommerce Product Management Resume
- Support Manager of eCommerce in executing against business case requirements for each program including sales & margin goals and customer retention targets
- Regular tracking against plans for campaign performance, negotiating compensation against any drops or delays in execution
- Manage project handoffs between functional teams according to guidelines specified in Ticketmaster’s development policies
- Merchandise product sorts; ensure accuracy of PDP, including price points, copy and promo execution
- Maintain partnership with Sales and Marketing departments as it relates to Travel Companies, B2B and B2B2C clientele to minimize fraud activity
- Assist Executive Director in building seasonal ecommerce strategy and ensure projects support the Origins brand strategy and contribute to Origins.com growth
- Manage daily sales calendar and monthly sales forecasting processes
7
Responsibilities For Senior HR Manager, Ecommerce Resume
- Develop key performance indicators for Origins’s online business. Set benchmarks, monitor and optimize ongoing programs based on KPIs, ROI and budget
- Analysis of key business metrics, revenue, site and marketing performance and communicate to Executive Director and key stakeholders as deemed necessary
- Partner Program account manager and Merchandising Teams
- Leverage and build upon business-driven monitoring, triggers, and alerts (e.g. Tealeaf session replay, Sosta, Splunk)
- Lead development and deployment of the tooling to business stakeholders
- Research industry trends, seeking opportunities to bridge gaps in business objectives and push business forward
8
Responsibilities For Key Account Manager Ecommerce Resume
- Work with Amazon Customer Development Managers and Sales Strategy to manage weekly sales calendar and monthly sales forecasting
- Manage the onboarding of new “Online Only” vendors and provide updates on performance of the program
- Absolute commitment to delivering consumer-focused initiatives
- Supports site maintenance; works with production on refreshes, including QA for US and CA websites
- Partner with Customer Service to ensure ongoing communication of site elements, functionality, and content. Address issues as they arise
9
Responsibilities For Project Manager Ecommerce Resume
- Collaborate with teams on development of new programs to support online and offline, including omni-channel initiatives
- Manage set up of offer codes and testing for all promotional campaigns
- Manage updates to all ongoing and future promotions in promotional calendars
- Point person for Customer Service team with regards to customer issues/comments, communicating calendar or promotion updates
- Manage all kitting requests of online sets and set up of SKUs in product database
- Manage email marketing calendar, and implementation with email vendor. Support QA of email tests
- Provide marketing calendar support and coordinate with global team to ensure assets are delivered on time, and include all requests
10
Responsibilities For IT Project Manager Ecommerce Resume
- Track sales with team and ensure that planned marketing programs are enough to support sales targets
- Provides thoughtful analysis through post mortems of marketing, promotion and site development initiatives
- Provides reporting on new product sell thru, offer code performance, email analysis and ad hoc metrics and insights as needed
- Helps streamline and build reporting templates
- Own overall online marketing calendar for optical business in alignment with eCommerce managers
- Drives marketing communication strategy structure based on brand calendar alignment
- Partner with CRM to monitor results of customer targeting activities
- Manages the relationship within the existing partnerships
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