Engagement Consultant Resume Sample
Nadia Kunde
4365 Rath Heights,
Houston,
TX
+1 (555) 942 3872
Work Experience
Senior Engagement Consultant
09/2017
-
PRESENT
Los Angeles, CA
- Influence complex regulatory, legal, compliance issues by leading the creation and/or modification of policies and procedures that impact Lilly TL’s across BU’s, functions, geographies, and company Alliances
- Provide expertise and support to development and medical affairs teams in the area of TL strategy development and TL management across BU’s
- Partner, listen, and engage with key stakeholders across medical and marketing to identify the launch needs assessment regarding TL management (identification, contracting, planning, engagement, and evaluation)
- Understands the strategic component of the medical affairs channels and is able to work effectively across functions to advance customers’ as well as business needs
- Act as program / project managers for any scale of implementation taking a key role in delivering effective services to ensure our clients succeed
- Responsible for client satisfaction and delivery metrics (on time / on budget) for all assigned clients
- Develop content for client presentations
- Focus on delivery of consulting services in their domain area(s) of expertise
- Potentially supervising the efforts of other more junior consultants
Engagement Consultant
05/2013
-
04/2017
San Francisco, CA
- Completing and managing client work in accordance with established budgets, work plans, quality standards, and timeframes
- Generate and scope new consulting services revenue opportunities from their/Medidata customer network and seeing these opportunities through to successful conclusion
- Support Professional Services in all scales of Medidata Platform adoptions from Study by Study to Enterprise level engagements (including multiple simultaneous engagements)
- Be able to identify business opportunities by conducting ‘deep-dive’ data analytics and metric driven insights into our current client base. Drive consulting services revenue from analysis phase through to completion of engagement
- Manage and operate consultative offerings around all Medidata Platform Solutions and services
- Drive high level of billable, utilization and profitability for services rendered under their remit
- Nurture assigned client accounts and develop stronger relationships to increase Medidata consulting and product foot-print
- Promote themselves and the consulting services business offerings by being a keynote speaker or publisher at targeted industry events, conferences and publications
- Develop into a recognized expert/trusted adviser in your chosen field/discipline and industry
Client Engagement Consultant
12/2006
-
04/2013
Philadelphia, PA
- Maintain high levels of client satisfaction through delivery
- Maintain reference able clients from beginning to end of the project / engagement life cycle
- Manage or mentor junior consultants (i.e., hire, train, develop, appraise, reward, motivate, discipline, etc)
- Participate in direct sales cycle support as necessary
- Operate consultative offerings around all Medidata Platform Solutions and services
- Demonstrates ability to work successfully in a wide range of projects, domain areas and clients
- · Analyze, estimate, and execute on requests coming from clients (custom solutions, including reports, columns, calculations and plugins)
Education
University of Phoenix - Utah Campus
2000 - 2005
Bachelor's Degree in Business
Professional Skills
- Prior success and experience operating in a fast-paced environment. Strong interpersonal and customer-service related skills
- Decision-making ability as well as complaint & conflict resolution/objection handling skills, strong team ethic
- High level of incident resolution skills when prioritizing time sensitive issues
- Excellent listening, analytical skills and ability to be impartial
- Passion for the customer and ability to demonstrate active listening skills
- Experience with cold and warm telephone prospecting, networking with contacts in a specific target market, and strong relationship building experience required
- Accuracy and attention to detail, problem-solving skills
How to write Engagement Consultant Resume
Engagement Consultant role is responsible for presentation, customer, facilitation, analytical, events, research, engage, security, training, integration.
To write great resume for engagement consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Engagement Consultant Resume
The section contact information is important in your engagement consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Engagement Consultant Resume
The section work experience is an essential part of your engagement consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous engagement consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular engagement consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Engagement Consultant resume experience can include:
- Demonstrated strong problem-solving skills, analytical skills, and attention to detail
- Excellent communications skills, both spoken and written, with good presentation skills
- Experience with requirements management tools, agile methodology. Excellent written and verbal communication skills
- · Effective communication skills to set internal and external expectations
- Strong people skills, ability to easily communicate with clients
- Strong research and analytical skills and the ability to visually present data in a consumable format
Education on an Engagement Consultant Resume
Make sure to make education a priority on your engagement consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your engagement consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Engagement Consultant Resume
When listing skills on your engagement consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical engagement consultant skills:
- Excellent conflict management skills and the demonstrated ability to problem solve and effectively diffuse highly-charged situations
- Dynamic and engaging presentation/platform skills. Strong written and interaction skills, with demonstrated ability to negotiate solutions to complex issues
- Strong ability to effectively manage time and prioritize workload
- Great leadership skills, customer service skills, and a positive attitude
- Effective verbal and written communication skills with strong presentation capabilities
- Strong Service Provider skills
List of Typical Experience For an Engagement Consultant Resume
1
Experience For Stakeholder Engagement Consultant Resume
- Understanding of testing lifecycle and solid experience in test data creation and exposure to tools involved therein
- Good to have experience in Investment bank or Capital Markets
- Experience coaching leaders and designing activities that drive employee engagement
- Experience of communications, ideally delivering stakeholder engagement for infrastructure development projects
- At least two years’ experience of delivering stakeholder engagement, community consultation and statutory consultation for development projects
- Experience of working in industry sectors relevant to AECOM’s business (eg energy, water, transport, residential development, commercial development etc)
- Passionate about delivering effective communications
- · Demonstrated ability to manage multiple projects
- Partner with Medical Content Lead to drive innovative approaches to support brand strategy and priorities in medical affairs work streams
2
Experience For Client Engagement Consultant Resume
- Extracting data and producing/sending letters for clients
- Liaising with interdisciplinary team members, managing stakeholder databases and analysing community feedback
- Providing contact database management and responding to community information lines
- Maintaining positive stakeholder relationships and communicating well with community members
- Working with the project team to achieve outstanding project outcomes
- Contributing to proposal writing and strategy development
- Assisting customers with any queries/questions/complaints both verbally and in writing
- Answering/making calls to policyholders to assist/verify them
3
Experience For Customer Engagement Consultant Resume
- Setting up projects/clients in Sage CRM including clients email templates
- Supporting the Team Leader and Senior Consultant when producing MI/KPIs
- Preparing communication materials, such as communication plans, newsletters, social media and other communication tools
- Undertaking event management, such as community consultation events
- Working with team to develop and execute unit, system and integration test plans
- Processing verification forms
- Understanding of software deployment and services delivery strategies (Agile/Waterfall etc.)
- Comfortable working in the ‘gap’ between technology and the business needs driving technology – providing strategy and guidance in both directions
- Support the selection process by managing vendors, guiding the implementation of new procedures, and advising the business on selection best practices
4
Experience For Employee Engagement Consultant Resume
- Coordinates with Patient Accounting users in documenting current financial workflows, performing gap analysis
- Take a leading role in the ongoing proactive promotion of AECOM’s stakeholder engagement services to both internal and external audiences
- Responsible for supporting the execution of the employee engagement strategy through qualitative and quantitative research and reporting
- Responsible for the rollout and ongoing maintenance of engagement surveying system
- Integrates engagement concepts into existing and future trainings, retention, leadership development, and hiring practices
- Background in planning and implementing consultation or communication programs preferable
- Provide solution and process knowledge in support of system design, process re-engineering and learning plan development
- Take consultative approach to defining and structuring the programme based on review of client’s objectives/requirements
5
Experience For Digital Customer Engagement Consultant Resume
- Analyse and report on community feedback including identifying issues and themes
- Dedication to the well-being of employees and a commitment to ensuring that everyone in the workplace is treated with dignity and respect at all times
- Consult with stakeholders comprised to gain a deep understanding of reporting needs related to these areas
- Be on call and prepare to work outside normal working hours from time to time including (evenings and weekends)
- · Act as liaison between consulting, core development, and product management to enhance product functionality
6
Experience For Managed Print Services, Engagement Consultant Resume
- Partner to ensure that digital marketing solutions are aligned with and supported by Baxter’s global business units and global communications
- Competency of financial planning to ensure adherence to department budget
- Determine and work with ‘at risk’ clients, consulting with dealership and solution group teams to retain business
- Develop and maintaining relationships with clients, colleagues, and government and private stakeholders
- Support in identifying new business opportunities for the provision of stakeholder engagement services and associated proposal development
- Support in the ongoing proactive promotion of the AECOM stakeholder engagement service to both internal and external target audiences; and
- Project support including proposal preparation, data entry and other administrative tasks
7
Experience For Senior Engagement Consultant Resume
- Tertiary qualifications in Communications/Public Relations/Marketing/Journalism/Social
- Deliver the retention, growth, and fee income targets from a panel representing Aviva’s strategically important workplace benefits scheme clients
- Keep clients fully up to date with legislative and market developments, including Aviva proposition enhancements
- Gain clear understanding of project goals and objectives as well as Financial user’s requirements to ensure optimal use of the solutions
- Identify the specialty workflow and assist in defining a standardized work process
- Participate in training plan development and execution
8
Experience For Senior Business Engagement Consultant Resume
- Provides support to end users during Go-live
- Identify goals and objectives, measures, and the report format for assessing process improvement
- Participate on steering committees or advisory groups
- Communicate quality and service-related issues to internal stakeholders, e.g. Customer service, Contracting
- Develop mastery of the BuyEfficient E-Commerce Platform to support inquiries from Avendra customers regarding the technology
- Passionate about delivering best practice principles for stakeholder engagement
- Knowledge of UK planning and environmental policy developments related to stakeholder participation and engagement would be an advantage; and
9
Experience For Math Engagement Consultant Resume
- Attention to detail and a master of managing ambiguity
- An analytical mind and interest in exploring results to help find stories and solutions
- RG146 certification / Diploma in Financial Planning required
- RG146 certification / Diploma in Financial Planning
- In-depth knowledge of employee motivation theories, engagement practices, and Gallup engagement reporting data
10
Experience For Business Engagement Consultant Resume
- Compliment and partner with clients as part of their employer benefits program driving a financial wellness awareness and uplift amongst their employee base
- Serve as the customer advocate to Proofpoint departments during the engagement process and future enhancement development
- Manage customer escalations as necessary and assigned, driving issues to resolution
- Collaborate with Professional Services managers and other departments in building Professional Services Project Management Best Practices
- An ability to not only solve but spot problems before they arise. Adept at objection handling and able to articulate a counter view
- Knowledge of Hedge Fund/Investment portfolio accounting
- A tertiary qualification in Communications, Social Inquiry, Arts (Comms), Marketing or Public Relations (or related Social Sciences/ Management qualification)
- · Work with Professional Services development team to efficiently execute requests
- · Anticipate and identify concerns with proposed solutions and workflows, provide alternative suggestions
List of Typical Skills For an Engagement Consultant Resume
1
Skills For Stakeholder Engagement Consultant Resume
- Proven interpersonal and presentation skills, with ability to articulate complex technology simply
- Excellent organizational skills - great attention to detail
- Excellent communication skills required – both written and verbal
- Proven project management skills and ability to help others develop
- Strong organizational development knowledge, skills and follow through
- Demonstrated understanding of client needs and achieving a good level of client satisfaction
- Manage through influence and persuasion, exceptional networking and communication skills, and a committed team player
- Experience as a consultant or government employee or experience working on large infrastructure or environmental projects
- Uses negotiation and influence skills to manage key stakeholder relationships
2
Skills For Client Engagement Consultant Resume
- Influence and negotiate using communication & facilitation skills to present Aviva credentials at all levels
- Analytical skills to identify business opportunities
- Use their organisations skills to create schedules and organise events
- Interpersonal and communication skills and the ability to build trust based, value added relationships with people across the business
- Experience in a similar role, preferably with transport related experience
- Organisational skills and the capacity to meet deadlines
- Demonstrated attention to detail and strong writing capabilities essential
3
Skills For Customer Engagement Consultant Resume
- Bring your 5+ years of consulting business development experience to us
- Scripting and development experience in F5 iRules, Unix Shell, Perl, Python, C, C++, C# as well as web technologies like Java, JSP, PHP, .NET, Node.js
- Related experience in teaching, training or presenting, particularly in a publishing environment
- Develop long-term plans for measuring learning effectiveness and maintaining efficient training operations
- Balance competing requirements by negotiating with customers and facilitating clear prioritization of requirements
4
Skills For Employee Engagement Consultant Resume
- Experience managing and using social media, corporate intranets and other communications technologies
- US Healthcare IT experience working in a large, complex, organization with healthcare data warehouses, data analytics, reporting, and systems
- Experience of delivering stakeholder engagement for infrastructure development projects – ideally including transport projects
- At least one year of experience in engagement consulting/coaching
- Experience working in a multidisciplinary working environment
- · Experience developing/modifying C# and SQL
5
Skills For Digital Customer Engagement Consultant Resume
- Experience of delivering stakeholder engagement and statutory consultation for development projects
- Experience of working in industry sectors relevant to AECOM’s business (eg energy, water, transport, commercial development etc)
- Experience working across different groups, people, and regions
- Experience leading a commercial-focused services team in an environment similar to Baxter’s in size and complexity
- Experience developing digital solutions across multiple platforms
6
Skills For Managed Print Services, Engagement Consultant Resume
- Manage competing priorities and tight deadlines
- Experience of delivering statutory consultation for Development Consent Order (DCO) applications
- Experience of delivering statutory consultation for Development Consent Order (DCO) applications; (desirable)
- Experience in the software, digital, marketing or e-commerce industry
- Experience with the F5 technology stack as a consultant and/or technical sales of enterprise network solutions to corporate or CSP accounts
- Experience with the F5 technology stack as a consultant and/or technical sales of enterprise network solutions to corporate accounts
- Professional experience in Financial Services/ Software
- Experience in Managed Print Services
- Proven track record of facilitation in both small and large-group settings
7
Skills For Senior Engagement Consultant Resume
- Engage others internally, as well as externally; develop and maintain effective relationships; and promote a positive image
- Demonstrated ability to be both analytical and execution-minded in previous work environments
- Experience with Microsoft suite of products (Word /Excel /PowerPoint /SharePoint/Yammer)
- Experience of delivering stakeholder engagement and consultation for transport infrastructure projects would be advantageous
- Salary of £25,000 to £32,000 dependent on experience
- Skilled in the use of core MS Office products, Word and Excel
- Build strong interpersonal relationships with colleagues, community members and clients
- Take initiative, ask questions and be an effective team player
- Ensure the business unit’s achievements receive appropriate and effective publicity
8
Skills For Senior Business Engagement Consultant Resume
- Experience in a customer focused, account management environment required
- Good commercial acumen in bringing opportunities to contract
- Strong ability to build and maintain client relationships and expectations
- Appropriate and relevant experience
- Act as a coach and advisor on employee engagement activities and uses evidence based approaches to positively impact engagement levels
- Experience in social impact assessments
- Experience in social research and/or evaluation
- Evaluate and analyze the employee experience throughout the employee life cycle and develop and implement strategies to increase engagement and retention
- Drive measurement of engagement vehicles/programs to gauge overall effectiveness and continued relevance of message and delivery
9
Skills For Math Engagement Consultant Resume
- Analyze and define the value proposition and align people programs, practices, and processes to support a strong employment brand
- Analysing material and drafting and editing reports
- Ongoing liaison with engineering, environment and DCO discipline leads to co-ordinate engagement activities; and
- Coordinating stakeholder engagement events including meetings, workshops, public displays and forums
- Contributing to proposals and marketing materials
- Implementing community consultation processes, including stakeholder contact
10
Skills For Business Engagement Consultant Resume
- Managing and coordinating community engagement and consultation for the successful delivery of a project
- Responding proactively to clients within set timeframes and working within budgets
- Developing media and communications material such as flyers, factsheets and web content
- Drafting proposals, engagement strategies and reports
- Ongoing engagement and communication with a wide range of external stakeholders
- Preparing communication materials and manage project hotlines, emails, websites and project correspondence
- Completing background stakeholder research and social impact assessment
- Preparing demographic and stakeholder analysis
List of Typical Responsibilities For an Engagement Consultant Resume
1
Responsibilities For Stakeholder Engagement Consultant Resume
- Developing and implementing stakeholder engagement and communication plans
- Understanding of Trade Lifecycle and typical needs of upstream and downstream consumers
- Delivery of statutory consultation, including a number of public information events
- Management of systems required to collate and analyse details of stakeholder engagement activities and feedback received during statutory consultation
- Project management and reporting on engagement and consultation activities
2
Responsibilities For Client Engagement Consultant Resume
- In conjunction with the Project or Program Manager, compile a complete and accurate estimate of a project; with appropriate reserves, using appropriate methods
- Team player who is able to work well with all people; including engineers and senior managers
- Master an understanding of the end-to-end application framework with a focus on customer needs and key business drivers
- Facilitate patients’ participation in clinical programs & identify opportunities to increase member participation
- Serve as the Regional Liaison working with market leaders, POD’s teams, Sales teams, etc. to ensure that membership enrollment goals of Humana At Home programs are met
- Ensure all cross-functional team members (including global/regional/affiliate leadership) are aligned and understand their respective roles as part of the Thought Leader engagement strategy
3
Responsibilities For Customer Engagement Consultant Resume
- Develop an identification plan of top Thought Leaders to consult on critical business questions
- Lead the cross-functional team development and manage the execution of individual engagement plans for global Thought Leaders, and coach regions and affiliates to do the same
- Shape the strategic objectives and design the customer experience in partnership with Medical for all medical and commercial Ad boards for the global team. Also provide support to other regional and affiliate Advisory Boards
- Coordinate the Lilly brand thought leaders’ presence at selected Congresses and priority training programs in appropriate partnership with other functions as needed (Medical, MedEd, SDD)
- Lead the key operational aspects of Thought Leader engagement to remove barriers and enable positive customer experiences
- Leverage feedback evaluation results (internal and external) and to identify areas for continuous improvement to drive better partnership and experience
4
Responsibilities For Employee Engagement Consultant Resume
- Develop and maintain systems and tools to help with Thought Leader identification, profiling and engagement (KOL360, touchpoint, etc.)
- Key business partner to BU’s, LCx, and the Thought Leader Capability Office and Customer Meeting Services organization
- Ensure all related activities adhere with compliance policies and continue to find creative solutions to allow Thought Leader interactions to be seamless (not burdened with complexity from Lilly internal processes)
- As a team member, works with Inside Sales Manager and Inside Sales Consultants to target sales opportunities and create strategy, plan executing for all key accounts to secure business for NGL’s math products
- As a team member, works with Regional Manager and Sales Consultants to target sales opportunities and create strategy, plan executing for all key accounts to secure business for NGL’s math products
- 30-50% travel depending on the time of year
5
Responsibilities For Digital Customer Engagement Consultant Resume
- Responsibility for all aspects of the project over the entire project life
- Prepares basic expense budgets and negotiates contracts with vendors
- Management and day-to-day delivery of stakeholder engagement and consultation services on infrastructure projects
- Provision of specialist stakeholder communications and engagement to projects across AECOM’s UK business
- Work in conjunction with OEM Partner Program team as a key business partner with an in depth understanding of cross Cox collaboration, challenges, and opportunities as well as assigned dealerships processes and expectations
- Develop and continually strengthen relationships with assigned Partner Program Directors to ensure that assigned clients are provided unparalleled service, account performance and ROI
6
Responsibilities For Managed Print Services, Engagement Consultant Resume
- Monitor and analyze account performance and trends to determine adjustments to implementation process in order to achieve maximum results
- Demonstrate ownership of assigned accounts and provide responsive and timely support and resolution for Partner Program Directors, Solution Group teams and Dealer Clients
- Maintain a working knowledge of all products included in the OEM Partner Programs
- Foster a partnership with Partner Program Directors and Solution Group teams by communicating operational status and activity on shared accounts
- Generate performance reports, account audits, value presentations, and executive summaries for clients and in support of Program Team as needed
- Engage and participate in the exchange of best practices across entire Partner Program team
- Management of development of all materials required to support statutory consultation
7
Responsibilities For Senior Engagement Consultant Resume
- Development of formal report on consultation and engagement activities to support DCO submission
- Proactively maintain and develop productive relationships within nominated customer accounts, and drive the positioning and messaging of the customer engagement across sales, presales and services in order to ensure a consistent and professional experience for the customer throughout the Siemens engagement
- In conjunction with the sales and presales team, identify and manage the engagement with all relevant external and internal Stakeholders, advocating SISW and the value that PLM can deliver
- Engage with the customer stakeholders to provide support on organization change management with relation to implementing successful SISW solutions
- As an integral part of the SISW bid proposal team, work with the sales, presales and services functions to provide consultancy for, and communicate a clear vision of, the planned project objectives
- Participate as part of the Proposal team, in delivering customer presentations in order to win new Software and Services opportunities
8
Responsibilities For Senior Business Engagement Consultant Resume
- Be fully versed in the country Software forecast and pipeline and actively encourage Services team, where possible, to support the close of software business
- With the support of relevant subject matter experts and Project Management, create the brief Solution Outline, Rough order of magnitude, SoW, margin calculation and risk assessment for use in commercial negotiations and project initiation
- Manage and undertake proactive administration of an assigned services opportunity pipeline
- Validate identified services opportunities in order to reach a considered opinion as to the value, likely effort and potential of each opportunity, and undertake appropriate development activities in order to progress assigned services opportunities in conjunction with the Sales and Presales team
- Support and advocate to customers the application of SISW delivery methodology and encourage project management best practice adoption within the Siemens delivery team
9
Responsibilities For Math Engagement Consultant Resume
- Capture and determine business objectives with the customer and facilitate the transfer of knowledge from Presales to Professional Services
- Support the Project/Program Manager in networking within the customer, maintaining strategic relationships, positioning the SISW project delivery and team to minimise scope creep and commercial boundaries, negotiating with key customer stakeholders as and when required
- Provide input and guidance to the Strategic/Long Term key customer account planning activities in conjunction with the Project Management team and the Customer Account Manager
- Create, maintain and communicate the business pipeline forecast to enable educated future business planning, and activity planning around opportunity pursuit
- Work with Services and Resource Managers to produce medium to long term resource forecasts for Services opportunities including backlog and future potential opportunities
- Industry knowledge of the challenges and the processes in bringing “products” to market and articulation PLM’s value in this process
- Familiarity of Siemens PLM product marketplace
- Knowledge of Siemens product suite or similar
10
Responsibilities For Business Engagement Consultant Resume
- Adaptable and flexible; able to respond to requests/requirements at short notice with little lead time
- Knowledge of PLM tools and processes, preferably Teamcenter
- Self-starter who can show Initiative and work autonomously when required
- Willingness and drive to learn and develop
- Knowledge and ability to facilitate Cox Automotive Brand discussions internally & externally
- Establish & learn the Cox Automotive products & services across all Brands in order to support the internal Sales teams and our external Client Dealerships
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