Engineer, Technical Support Resume Sample
Lazaro Walsh
742 Tessie Isle,
Phoenix,
AZ
+1 (555) 868 3814
Work Experience
Senior Engineer, Technical Support
03/2018
-
PRESENT
San Francisco, CA
- Resolve customer’s issues via the telephone, email or Webex session
- Create new knowledgebase articles to capture new learning’s for reuse throughout the organization
- Focus on an area of technical specialization and attend technical trainings
- Overall Work experience of 2 to 4 Years in Technical domain
- Willingness to work in a 24/7 shift environment
- Expert knowledge of power shell scripting
- Expert knowledge of RESTful APIs and experience supporting applications developed in HTML5, .NET, C#, SQL/Oracle DBs
Engineer, Technical Support
05/2014
-
02/2018
Detroit, MI
- Improve knowledge autodidactic
- Clarify the customer’s concerns
- Gather all necessary information to troubleshoot any aspect of the service
- Use your troubleshooting to identify points of failure and/or bugs and take ownership of issues through to resolution
- In depth understanding of Nokia HW, SW and OSS for 2G, UMTS, LTE
- Intermediate of English, especially reading, writing, listening
- Windows Active Directory and Certificate Management
- Strong understanding of specific mobile device platforms - any one of the following Mobile platforms (IOS, Windows and Android)
Junior Technical Support Engineer
08/2007
-
03/2014
Houston, TX
- Expert knowledge of app monitoring tools (eg. AppDynamics, DynaTrace, SiteScope, etc)
- The position requires advanced knowledge of Cisco Collaboration Portfolio and SIP/VoIP/Video technology
- Develop and present status reports and trending
- Creatively use Unified Communication systems and applications to create solutions that meet or exceed business objectives
- BMW KI (body, electrics) / FA (chassis, powertrain)
- Good knowledge of PC Software in MS- and BMW applications
- Fluent spoken and written Chinese
- Work in a team and to communicate
Education
University of Sioux Falls
2003 - 2007
Engineer's Degree in Computer Science
Professional Skills
- Excellent organizational, interpersonal skills and problem solving skills
- Demonstrated excellent problem solving, initiative, critical thinking, and analytical skills
- Experienced in Technical Support with strong analytical troubleshooting skills
- Strong attention to detail with excellent time management and organisation skills
- Excellent Demonstrated customer service skills
- Experience with optical test equipment and solid optical troubleshooting skills using OTDR, OSA, BERT and optical power meters.x
- Strong vendor management skills, including issue escalation, negotiation of fixed delivery dates and management of the service level agreements
How to write Engineer, Technical Support Resume
Engineer, Technical Support role is responsible for technical, troubleshooting, customer, interpersonal, communications, windows, leadership, engineering, negotiation, english.
To write great resume for engineer, technical support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Engineer, Technical Support Resume
The section contact information is important in your engineer, technical support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Engineer, Technical Support Resume
The section work experience is an essential part of your engineer, technical support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous engineer, technical support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular engineer, technical support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Engineer, Technical Support resume experience can include:
- Problem solving, Troubleshooting, Excellent written and verbal communications skills
- Effective written and oral communication skills using English as well as with other
- Strong business focus with demonstrated priorities of setting the customer's needs first
- Quickly and effectively provide information and instructions to resolve Maintenance issues within a high-pressure environment
- Special skills or knowledge
- Moderate level of computer and technical writing skills
Education on an Engineer, Technical Support Resume
Make sure to make education a priority on your engineer, technical support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your engineer, technical support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Engineer, Technical Support Resume
When listing skills on your engineer, technical support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical engineer, technical support skills:
- Good communication Skills – Spoken and written Japanese (including Technical writing)
- Excellent customers service interaction skills
- Good communication skills and ability to convince and build interpersonal relationship
- Good writing skills to create knowledgebase articles, case documentation, and escalations to engineering
- Strong written and verbal communication skills, both technical and non-technical
- Proven Customer communication skills
List of Typical Experience For an Engineer, Technical Support Resume
1
Experience For Junior Technical Support Engineer Resume
- Excellent communication skills, ability to direct tasks with carriers remotely
- Intermediate PC & Windows skills, driver installation, and registry editing
- Development of knowledge and skills in network and system administration
- Effectively communicate with customers, managers and other country engineers on technical issues
- Communicate effectively, both internally and externally, via verbal and written communication
- Apply technical skills and ingenuity to correct equipment and system problems that result in downtime or consume excessive maintenance resources or energy
- Be able to diagnose and characterize product problems symptoms prior to escalation to R&D by replicating product defects using lab equipment
2
Experience For Senior Engineer, Technical Support Resume
- Experience in providing Linux/UNIX and Windows technical support to customers
- Experience with trouble-shooting hardware related issues
- Strong background with Electrical Engineering
- Wired network network/datacenter testing experience
- Overall Work experience of 1 to 4 Years in Technical domain
- Hands-on experience with basic optical communication equipment including optical amplifiers, coherent transponders and other WDM equipment
3
Experience For Global Technical Support Engineer Resume
- Over 5years experience in technical support
- Prioritize and manage several open tasks simultaneously
- Enthusiastic and energetic with the ability to integrate quickly into a team environment. Demonstrated flexible and innovative approach to work
- Experience with Salesforce.com CRM & Case Management
- Handling and testing of software up- and downloads
- Maintaining and/or establishing relationships with multiple levels of business management
- Working with customers to identify and diagnose hardware device, software application, system, and or network problems and advising on the solution
- Logging and keeping records of customer issues and solutions to enable Business Improvement initiatives
- Testing and fixing faulty equipment
4
Experience For IT Infrastructure Technical Support Engineer Resume
- Dealing with support queries escalated by Customer support teams
- Providing User support to external companies
- Updating self-help documents so customers and colleagues can try to fix problems themselves
- Working with field engineers who conduct site visits if the problem is more serious
- Documenting all customer interactions using Customer Relationship Management (CRM) tool
- Supporting Knowledge Centered Solutions (KCS) through use of, and contribution to, the Rockwell Automation KnowledgeBase
- Managing the Channel/Distributors, EPC, OEM's and End User customer base for OAP
- Responsible for making moderate to complex business decisions pertaining to the success of service in the region(s)
- Provide registration and software installation support, software and hardware configuration, troubleshooting, repair processing and best practices to customers
5
Experience For Technical Support Engineer, Airwatch Resume
- Maintain record of daily customer interaction by utilizing current call tracking system
- Alarm Monitoring - Develop and implement a program to improve GWES WP WPMS alarm monitoring and dispatch triage
- Help to maintain a unique portfolio of web scraping processes powering hundreds of data products
- Forecast sales, including project description, full value revenue, timing, probabilities, payment terms, commission
- Assist in identifying and communicating cross-SBU project opportunities to the relevant SBU
- Primary Engineering contact for the Maintenance organization outside of normal business hours
- Troubleshoot and develop Engineering Authorizations for deferred or chronic issues, as well as for repairs to AOG or AOG imminent aircraft
6
Experience For Assoc Engineer, Technical Support Resume
- Respond to requests for technical information and engineering data from the maintenance organization
- Coordinate and liaise with aircraft and component manufacturers to obtain technical data and required approvals for engineering assignments
- Gather data for technical manuals, drawings, inspect aircraft, pursuant to obtaining FAA approval for aircraft modification and repair as directed
- Escalate problems by following the escalation process where required
- Fulfill service requests after gaining the relevant approvals
7
Experience For Optical Technical Support Engineer Resume
- Provide guidance and training to other technical support engineers as required
- Familiarity with the installation and configuration of Windows, Linux or UNIX operating systems
- Deliver remote Transfer of Information (TOI’s) Sessions (leveraging larger team if needed)
- Complete comprehensive site profile documents ensuring the customer’s VMware infrastructure and architecture is documented
- Resolve and partner technical issues through troubleshooting and diligent research via web, printed material and personal archives.
- Contribute to technical input for knowledge sharing: IDEAL, ON’s, Alerts, etc
- Assist with Type Approval Testing for new pre-DR4 products
- Document technical solutions to common, frequently occurring issues to share with customers and ARRIS internal groups
8
Experience For Product Technical Support Engineer Resume
- Drives for continuous learning, results orientation and teamwork
- Provide back-up for other brands of Appleton (cross training is a requirement)
- Installations and applications of wiring and other related products
- Knowledge about basic installations and applications of wiring and other electrical products
- Knowledge on Shell, perl and other scripting languages
- Work closely with the customer to develop working weekly SW iterations
9
Experience For Engineer, Technical Support Software Resume
- Adapt to fast changing environments and products
- Teamwork and training team members。
- Assist with documentation review, customer forms, and conduct product testing
- Maintenance the existing technical documentation
- Comfortable being in an on-call phone support rotation – 1 week. (one of six)
- Work as liaison between the Development Team and Business Operations in regards to enhancing workflow processes
- Contribute to the global Red Hat knowledge management system by creating Knowledge
- Budget - Establish estimates of engineering services to support technical solutions for the GWES PA Region
- Energy and Sustainability - Develop necessary data collection requirements and monitoring to support Quarterly Reports
10
Experience For Sales Technical Support Engineer Resume
- Own the delivery of data and be heroic when solving data delivery problems
- Gather competitive intelligence for submission to Product Line Managers and Marketing
- Assist Strategic Business Unit (SBU) management by managing the interface with key clients
- Interpret drawings, technical data, and Title 14 CFRs as applicable for repairs and modifications
- Prepare technical data, procedures, reports, drawings, manuals, and other required publications
List of Typical Skills For an Engineer, Technical Support Resume
1
Skills For Junior Technical Support Engineer Resume
- Experienced with network troubleshooting, packet capture and analysis, good understanding of layer 2/3 protocols
- Experience designing, developing and troubleshooting Automation Control systems using Rockwell Automation Products
- Experience working in a customer-facing support role dealing with enterprise IT customers
- Experience working with Oracle platforms, System and DB Administration including PL/SQL
- Experience working with Linux/Unix platforms and scripting
- In-depth experience of scripting / programing languages: Java, Shell, Perl, Python, etc
2
Skills For Senior Engineer, Technical Support Resume
- Good practical working ability with UNIX utilities, including editors and command shells
- Elaborate recommendation using existing information, experience and tools
- Strong Multi Mediations, Billing, Provisioning systems knowledge and adept on the related disciplines
- Good understanding of the tools like Splunk, Iris, Netscout along with UNIX, Linux scripting
- Mac OS experience and basic troubleshooting
- Experience with WebEx and remote troubleshooting
- Good understanding of core Inmarsat Products & Services and their capabilities
3
Skills For Global Technical Support Engineer Resume
- Experience in working in a technical and International customer service environment
- Experience in working on a shift pattern
- Expert knowledge and experience with Java programming
- Good understanding of End to End Network Call Flow and Tools
- Technical Support Engineering with emphasis on IT or laptop support related experience
4
Skills For IT Infrastructure Technical Support Engineer Resume
- Hands on experience debugging systems
- Experience and knowledge of desktop operating systems in both PC and MAC environments
- Skilled in Technical Support or troubleshooting
- Experience with virtualization and/or cloud based computing
- Applies expertise and experience on Mediation/Billing Systems to achieve proactive Operations and Maintenance of the network
- Solid UNIX/Linux Scripting
5
Skills For Technical Support Engineer, Airwatch Resume
- Knowledge and experience with batch scheduling tools
- RAN Engineering experience
- Good working knowledge of PC, laptop and printer hardware
- Professional experience in a technical support, development, engineering, or quality assurance organization
- Experience with the Linux or Unix operating systems
6
Skills For Assoc Engineer, Technical Support Resume
- Providing successful external customer support in a Service Desk environment using a formal ticketing system
- Understanding of Rockwell Software products including but not limited to ControlLogix, PLC5, Local and Distributed I/O, ControlNet, CIP Ethernet. Devicnet
- Understanding of Operations and Maintenance procedures and Advanced Troubleshooting techniques across multiple platforms
- Engaging remote hands where needed for hardware replacements and re-imaging of hosts if required
- Collecting data for datasheets and release notes and collating results with design and test engineer
- Coaching developers on the design, development, debugging of their application’s use of interfaces or APIs
- Streaming protocols such as but not limited to: RTMP (Flash), RTSP, Apple HTTP Live Streaming (HLS)
- Working nontraditional shifts as requested – 2nd and 3rd, including weekends
- Training and broad development opportunitiesWant to create a job search agent? Send this job to a friend
7
Skills For Optical Technical Support Engineer Resume
- Being able to decipher technically complex issues from a multicultural customer base
- Working knowledge of VSAT
- Working with field engineers who conduct site visits if a problem is more serious
- Networking (vSwitch Standard & DVS Management)
- Streaming products and services
8
Skills For Product Technical Support Engineer Resume
- Engineering Criteria - Advocate and ensure that GWES PA Region lessons learn, specifications and criteria are implemented for campus design and construction
- Working knowledge of Application Design and Development
- Working knowledge of Sharepoint and PowerBI web based tools
- Working independently but also contribute to the team
- Working cross departmentally
- Hardworking, flexible and reliable with a positive 'can do’ attitude
- Working in a team environment and being a team player
9
Skills For Engineer, Technical Support Software Resume
- Understanding of mobile device communication and web application structure
- Understanding of Mail clients, share point, proxy servers
- Enjoyment in using and tinkering with new technology, and watching TV or videos!
- Expert in defining and analyzing complex problems and being able to explain the details to others
- Advanced understanding with Programming/Scripting such as UNIX/Linux, Java, Perl, Python
- Follow standard engineering procedures for documenting and reconciling issues
10
Skills For Sales Technical Support Engineer Resume
- Use Python, SQL and JavaScript to debug and resolve issues that are occurring during collecting data from the internet
- Knowledge of Ethernet switching and routing concepts
- Certifications in one or more of the following disciplines: Unix, Linux, Java, Python, PHP, C++ or other coding languages
- Knowledge of SQL database structures, SQL database query writing, Unix shell scripting, PERL, C++, Java, JavaScript, PHP, and data manipulation
- A passion for helping and delighting customers
- Strategic Thinking Relationship Building
- SME Operational support: Support internal customers: IT, Performance Management, Capacity Planning, troubleshooting and Operational teams that use UC systems
List of Typical Responsibilities For an Engineer, Technical Support Resume
1
Responsibilities For Junior Technical Support Engineer Resume
- Excellent interpersonal skills with the ability and willingness to participate in, and contribute to, a team environment, including pager coverage
- Strong organization skills with the ability to accurately and concisely articulate issues that require escalation to L2 support
- Packet Core Experience, including management/operations/troubleshooting experience of SGSNs, MMEs, GGSNs, PGWs
- Advanced analytics and problem-solving skills
- Great analytics and problem-solving skills
2
Responsibilities For Senior Engineer, Technical Support Resume
- Work effectively with other members of the work group
- Technical Expertise: Demonstrated depth of knowledge and skill in technical applications
- Skill to build strong relationships with various internal teams as well as with our customers and partners
- Advanced Windows OS skills
- Skilled in Programming/Scripting such as UNIX/Linux, Java, Perl, Python
- Engineering and Operations experience within the telecommunications industry
- Operations experience working with Linux & Unix platforms
- Engineering and Operations experience--preferably within the telecommunications industry
3
Responsibilities For Global Technical Support Engineer Resume
- Experience with virtualization and/or cloud based computing platofrms
- Engineering and Operations experience within the telecommunications/wireless industry
- Strong understanding of MPEG and MPEG analysis
- DevOps experience supporting software solutions developed .NET framework
- Working experience in laboratory, especially in chromatography instrument
- At least one year experience working with industrial automation products / systems
- Assist Engineering and Vendor teams with the validation of new products and services to ensure trouble free network introduction
4
Responsibilities For IT Infrastructure Technical Support Engineer Resume
- Prevalidation, preanalysis of new technical topics or special difficult cases. On-site evaluation in occasinal cases necessary
- Validation, pre-analysis of new technical topics or special difficult cases. On-site evaluation in occasional cases necessary
- Drive vendors for timely delivery of SW/HW and system features and patches per T-Mobile requirements and validate features
- Adhere to effective ITIL methodology and controls for operational support of Call Center systems and applications
- Expert-level and hands-on experience in one of the following: GSM/UMTS/IMS Core network node and/or their integration to OSS
5
Responsibilities For Technical Support Engineer, Airwatch Resume
- Demonstrated hands-on technical knowledge
- Knowledge of Systems Design Validation and Installation
- Recent experience on Nokia HW /SW / OSS
- Technical troubleshooting, product support, or quality assurance experience is required
- Proven ability to work well and efficiently independently as well as a member of a team
- Experience of working with global customers is an asset
- Basic knowledge/experience in data communications technologies/interfaces such as USB or Ethernet
- Understanding of optical theory, transport technologies and the operation of optical transport systems
6
Responsibilities For Assoc Engineer, Technical Support Resume
- Working knowledge of RAN (FEMTO, Macro, Small Cell) Operations and Maintenance
- Working knowledge of RAN (FEMTO, Macro, Small Cell) System Performance
- Understanding of system protocols and interfaces used within a wireless network
- Understanding of End to End Network Call Flow and Tools
- Working knowledge of Redhat OpenStack or similar virtualized environment highly desired
- Understanding of hardware and software operation of embedded electronic systems, ideally in data communication or similar fields
- Attend quarterly technical and/or business review meetings. Support JP visitors and arrange meeting time with customers. Prepare meeting minutes and AR list
- Acts as SME for overall capacity planning purposes, including port usage, trunk utilization, CPU occupancy and application efficiency
- Install / Patching and upgrading
7
Responsibilities For Optical Technical Support Engineer Resume
- Escalate/forward cases without technical solution, less information or new fault symptoms to the Engineering Team
- Support the dealer coaching and lead them through sufficient diagnosis process as well as coach them to improve the PuMA case quality
- Self-motivated and tenacious in ensuring that, even under pressure, tight deadlines are met
- Cloud based computing such as but not limited to: AWS, Azure, Alibaba, Google
- Different operating systems such as but not limited to: Windows, Linus, OSX
8
Responsibilities For Product Technical Support Engineer Resume
- Participate in a 24x7 on-call rotation, supporting all applications within the Unified Communications Operations environment
- Feasibility Analysis: Provide technical analysis by documenting options and impacts via research and definition of technical requirements
- Assist in evaluating trends in system performance to determine change requirements
- Organize and lead internal RFQ/proposal review and pricing/bid strategy meetings
- Subject Matter Expert level knowledge in one or more of the following
- Sound knowledge of Operations and Maintenance procedures and Advanced Troubleshooting techniques across multiple platforms
9
Responsibilities For Engineer, Technical Support Software Resume
- Advanced knowledge in TCP/IP Networking
- Expert-level understanding of application protocols such as HTTP, HTTPs, FTP, TCP, UDP required
- Familiarity with Wireless Networking
- Advanced understanding of computer and internet functions
- Solve a problem by using a logical, systematic, sequential approach
- Python/Perl Scripting knowledge
- Microsoft Windows Operating Systems (Windows 7 and Windows 10), MS Office 2016 and MS Office 365
10
Responsibilities For Sales Technical Support Engineer Resume
- Handle a variety of tasks/projects simultaneously while staying calm and focused
- Wireless Networking technologies such as WiFi® and Bluetooth® within a mobile / satellite environment
- Comfortable working under tight deadlines, with little supervision in a fast-paced environment
- Hardware servicing/repair is desirable
- 2、1-2 years working knowledge of Lab equipment，such as Cold Storage, Centrifuges, CO2 Incubators and etc . Fluency with personal computers is also required
- Superior understanding of TCP/IP, DNS, SMTP, HTTP, FTP, SNMP, Ethernet, Wireless LAN, and other WAN/LAN Protocols
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