Exchange Administrator Resume Sample
Claudia Bogan
66059 Abbie Lodge,
Houston,
TX
+1 (555) 761 0320
Work Experience
Exchange Administrator
04/2018
-
PRESENT
Houston, TX
- Coordination and communication of problem solving requirements to internal and external organizations; taking phone repair call and dispatching Service Desk tickets to appropriate technicians and/or vendors
- Analyze and diagnose problems from monitors, dumps and other available information. Monitors and reports server performance and utilization data and summarizes for reporting
- Ensuring Service Desk tickets have required information to be dispatched out; continually updating ticket status in Service Desk, communicating status till resolved
- Document server builds, disaster recovery procedures, unit policies/procedures, hardware and software installation, maintenance and repair procedures
- Review server audit logs for inappropriate uses; reviews server security configurations for questionable or inappropriate authorizations and permissions
- Install or Uninstall Exchange and related middleware software on windows
- Configure and administer Exchange/middleware software
MS Outlook Exchange Administrator
07/2012
-
10/2017
Houston, TX
- Apply Exchange/middleware software patches, hotfixes, and service packs
- Communicate End-of-Support dates and new product release information to account team
- Perform Exchange/middleware system software level recovery
- Respond to requests for information about Exchange/middleware software or operations from IBM account teams
- Maintain Operational Procedures documentation for Exchange/middleware operations
- Perform startup and shutdown of Exchange/middleware
- Deploy customer application code/content changes
- Perform application instance configuration Deployment or Removal
- Perform L2 Exchange/middleware problem determination and problem resolution
Junior Exchange Administrator
04/2009
-
02/2012
Houston, TX
- Perform root cause analysis of Exchange/middleware software outages
- Coordinate problem resolution activities
- Open help requests with Exchange/middleware software vendor support
- Implement and test changes to Exchange/middleware software
- Coordinate and communicate Exchange/middleware software change activities
- Maintain Exchange/middleware software security compliance
- Review & assess security vulnerability alerts
- Perform Exchange/middleware software health checks
- Document and report health check results
Education
Waynesburg University
2004 - 2008
Bachelor's Degree in Computer Science
Professional Skills
- Good interpersonal, written, and oral communication skills and technical documentation skills
- Work together with LAN/WAN teams to troubleshoot network related issues for Active Directory and Exchange using proven analytical and problem-solving skills
- Inter-personal and communication skills
- Good communication skills and be able to work with several groups on assigned projects both regional and global
- Experience - Experience with Quest Active Roles
- Organization skills to coordinate activities in all phases of the upgrade of applications
- Proven experience with Microsoft Exchange 2010/2016 administration
How to write Exchange Administrator Resume
Exchange Administrator role is responsible for organization, troubleshooting, basic, microsoft, exchange, wireless, training, integration, database, procurement.
To write great resume for exchange administrator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Exchange Administrator Resume
The section contact information is important in your exchange administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Exchange Administrator Resume
The section work experience is an essential part of your exchange administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous exchange administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular exchange administrator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Exchange Administrator resume experience can include:
- Proven experience with Exchange 2016 Administration, ActiveSync and Mobile Device Management, iOS, Basic Windows networking and hardware troubleshooting skills
- Work effectively in team and demonstrate authentic friendliness and respect for others
- Good experience is implementing operational automation
- 5 years' experience - System Administration experience of Microsoft Exchange 2010/2013/O365
- Managing MDM solutions such as Good Dynamics
- Understanding of and experience with government support environments
Education on an Exchange Administrator Resume
Make sure to make education a priority on your exchange administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your exchange administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Exchange Administrator Resume
When listing skills on your exchange administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical exchange administrator skills:
- 5 years' experience - Strong analytical/problem solving skills
- Demonstrates the ability to effectively use an Incident/Change management ticketing system such as HEAT or FrontRange
- 5 years' experience - Customer Service oriented and ability to communicate effectively with end-users as well as teammates
- 5 years' experience - Ability to communicate effectively with end-users as well as teammates
- Mobile messaging technologies; Blackberry, Blackberry Enterprise Server, Good Mobile Technologies is strongly desired
- Experience - Solid understanding of Active Directory
List of Typical Experience For an Exchange Administrator Resume
1
Experience For MS Outlook Exchange Administrator Resume
- HS diploma with 8+ years experience
- End-user support demonstrated proficiency in MS Exchange 2010, Outlook and Mailbox management and support
- Experience in Exchange Administration
- Experience with ACAS
- Mailing list administration
- Administering, monitoring and maintaining the Exchange e-mail system and related messaging technologies (e.g. spam filtering, instant messaging)
- Developing, implementing, documenting, and maintaining policies, procedures, and associated training plans for messaging system administration
- Monitoring, planning and coordinating the distribution of client/server software and service packs
- Creating, maintaining and updating all scripts, user templates, policies, group memberships and distribution lists within the Exchange email environment
2
Experience For Senior Exchange Administrator Resume
- Developing updates and maintaining all Exchange server documentation
- Making recommendations for new applications for purchase, as well as working with various vendors for procurement
- Fixing system defects
- Meeting Room admin
- Perform Exchange/middleware product log file rotation, pruning, and archiving
- Assists in defining and documenting the technology solutions to support any future business needs
- Implement best practices for Spam Filtering using Mimecast
3
Experience For Junior Exchange Administrator Resume
- Perform daily maintenance on all servers, making sure that servers are running at optimal speed
- In depth understanding and working Exchange mailboxes, distribution lists and contacts
- Part of an on-call support team in rotation providing 7X24 support
- Provide support for Disaster Recovery and its testing
- Troubleshoot and resolve server related issues by providing both on-site and remote support
- Solely managed Active Directory Exchange in a Messaging environment for the last 2-5 years
- Records work activity using the company’s IT Service Management System
- Production support of the enterprise messaging environment (MS Exchange 2010/Office 365 - Exchange Online)
- Execute testing for supported applications
4
Experience For E-mail / Exchange Administrator Resume
- Work with cross-functional teams and UPHS clients by providing education on system functionality
- Write clear and concise documentation for standard operating procedures
- Installation, maintenance, and monitoring of server infrastructure
- Interface with CATE for integration testing and review
- Day to day process, documentation, KPIs and reporting
- Active Directory Management including Group Policy Management
- Recommend and perform any needed maintenance, upgrades, and installations to ensure the most optimal messaging environment
5
Experience For AD Exchange Administrator Resume
- Work with members of the Network team on integration of applications to messaging and Active Directory environment
- Assist with periodic maintenance and upgrades (OS, drivers, firmware, Patching)
- Research and review new hardware, operating system and 3rd party technologies
- Email filtering solutions such as Proofpoint or equivalent
- MCSE Productivity w/focus on messaging (Exam 70-341, 70-342, 70-345) certification
- Work independently and in teams reaching high levels of productivity
- Comfortable managing multiple tasks simultaneously
6
Experience For Email / Exchange Administrator Resume
- Ensures that email is routing correctly and efficiently and all security updates are applied correctly on all servers
- Exchange performance monitoring
- Anti-spam/filtering software,Release of false positive emails
- Sound working knowledge of remote access technology
- Thorough knowledge of Active Directory (managing users computers, groups and contacts)
7
Experience For Enterprise Exchange Administrator Resume
- Document and report Exchange/middleware software security alert response
- Manage access control lists for Exchange/middleware software
- A positive and "can do" attitude!
- Assist in the O+M sustainment of a MS Exchange 2012/2106 server environment
- Configures, administers and upgrades the Enterprise Exchange 2010 servers
- Administer and maintain Office 365 (Exchange Online, Skype for Business Online, Security and Compliance, etc.)
- Administer and maintain Entrust Encryption solution
- Participates in team on-call rotation for after hours/weekend support
- Assist with the implementation of advanced functions of Office 365 including security, governance and compliance [e.g., DLP (Data Loss Prevention), IRM (Information Rights Management), MDM (Mobile Device Manager), E-Discovery, In-Place Hold, Retention Tags, and Encryption]
8
Experience For Ms Exchange Administrator Resume
- Serve as lead for certain projects related to the implementation and maintenance of the Exchange 365 Online
- Server and system administration
- Resolution of spillage incidents
- Enhancement, support and maintenance
- Communicate all necessary application changes, enhancements, and procedures to all necessary internal department teams
9
Experience For Senior MS Exchange Administrator / Lync Admin Resume
- Serve as a resource for infrastructure application team members on technical and functional application analysis
- Ensure system changes follow change management procedures and protocols
- Microsoft Server 2008 and newer
- Microsoft Active Directory management
- Formal change control processes
- Daily administration of multi-site Exchange 2013 environment with global userbase
- Exchange Database Availability Groups
- Exchange Compliance Management and eDiscovery
- Support of T2-T3 end user issues and requests
10
Experience For Microsoft Exchange Administrator, Lead Resume
- Create and manage shared calendars, mailboxes, etc
- Optimize and administer Windows Server clusters to ensure availability
- Project Management background - ability to manage and deploy projects
- Lead a team of Exchange L3 Subject Matter Experts
- Migrate Exchange environment from 2016 to Exchange Online, including testing/validating against application integrations and migrations in test environment then production
List of Typical Skills For an Exchange Administrator Resume
1
Skills For MS Outlook Exchange Administrator Resume
- Messaging 8+ years’ experience of hands on management and detailed knowledge of Microsoft Exchange 2007, 2010 & 2013
- Experience providing support for an enterprise-level environment running O365 hybrid system including advanced knowledge of
- Hands-on experience in administering and supporting Exchange Online (preferably in hybrid environment) - Required - 2 Years
- Experience configuring and maintaining Exchange Client access via AirWatch
- Experience - Working knowledge of Microsoft Exchange and Unified Messaging
- Experience in performing troubleshooting on SQL Server
2
Skills For Senior Exchange Administrator Resume
- Experience doing operations and maintenance
- Hands-on experience migrating on-prem Exchange mailboxes to Exchange Online (O365) - Required - 1 Year
- 5 years' experience - Troubleshooting to resolve mail delivery issues
- Experience managing third party fax add-on's for Exchange such as OmTool
- Experience working in a multi-site, distributed environment
3
Skills For Junior Exchange Administrator Resume
- Hands-on technical experience with Microsoft Windows desktop and server operating system platforms
- Exhibits strong technical decision making
- Experience managing Microsoft Exchange 2010/2013 Servers
- Experience with IIS, Active Directory, DNS, Message Trace Tools, MX and SPF Records, Block Lists, SPAM, Email Filtering and Virus Protection
- Experience implementing Microsoft Office 365 and Exchange Server (EaaS)
- Demonstrates specific knowledge of networking fundamentals as it relates to Exchange
- Experience with and understanding of mail transport fundamentals (POP/IMAP/SMTP)
- Strong background in networking is required
4
Skills For E-mail / Exchange Administrator Resume
- Good technical knowledge on MS operating system (Windows 2008R2, 2012, 2012R2, and 2016)
- Strong Knowledge of back up, restores, recovery models and database mirroring
- Large scale/high availability messaging environment experience
- MS Exchange Administration experience including on-prem v2013 or v2016
- Command Line Interface experience
- 5 years' experience - Administration of mailboxes and user accounts
- 5 years' experience - Administration of Mobile Device Management application (Air WATCH)
5
Skills For AD Exchange Administrator Resume
- Experience in a highly regulated, secured and audited environment
- Experience with Microsoft Exchange Unified Communications (UC)
- Lotus Notes to Exchange migration or coexistence experience
- Experience with Lotus Notes Applications
- Specific experience with various Microsoft technologies such as Exchange 2012/2106, MS SQL, AD, and/or DNS
6
Skills For Email / Exchange Administrator Resume
- Experience with COOP and Disaster Recovery requirements
- Strong knowledge of Microsoft Exchange Server 2016 and Exchange Online/Office 365
- Certifications in Exchange Server 2010 and Exchange Server 2016 or equivalent experience (desirable)
- Knowledge and experience implementing business solutions in Exchange
- Demonstrated ability to quickly analyze situations and risks, determine paths of action, and execute flawlessly
- Experience with server virtualization technologies (VMWare)
- Previous migration experience to Exchange 2016
7
Skills For Enterprise Exchange Administrator Resume
- Experience with GPO Policies with Outlook
- Experience in database administration in SQL server (2005,2008 and 2012)
- Exchange experience in an enterprise environment
- Relevant experience in Exchange
- Symantec Enterprise Vault experience
- EMC VNX Platform and DataDomain experience
- Experience in large scale migrations and upgrades
- Hands on experience in automation of routine tasks on SQL Servers
- Active Directory 2003 or 2007 experience
8
Skills For Ms Exchange Administrator Resume
- Email client support experience - troubleshoot issues with mail, calendar, notes, tasks, spam
- Researching and performing analyses of complex system requirements and capabilities and providing solutions
- Providing Tier II support for complex issues associated with the messaging operating platform
- Mailing list administration,Meeting Room admin
- Troubleshooting complex and/or recurring email issues with both end-users and IT personnel
- Working knowledge of OpenText RightFax 10.5
9
Skills For Senior MS Exchange Administrator / Lync Admin Resume
- Working technical knowledge of clustered Exchange 2010/2016 DAG architecture
- Moving their environment toward ITIL
- Providing follow-up service to end-users to ensure that service provided has addressed their needs in a timely and efficient manner
- Ensuring that proper documentation is available to support the Microsoft Exchange 2010 environment
- Ensuring that proper documentation is available to support the Microsoft Office 365 environment
- Ensuring that proper documentation is available to support the Skype environment
10
Skills For Microsoft Exchange Administrator, Lead Resume
- Provide support for server tuning including monitoring, troubleshooting and optimizing performance
- Expertise in resolving and analyzing issues like blocking, transaction log and SQL server agent log failure
- Work on Web Exchange/middleware projects as assigned, including sizing, planning and implementation activities
- Responsible for monitoring and managing the migration of applications and users in a Microsoft Exchange environment
- Responsible for supporting and migrating to Office 365
- Basic knowledge of Powershell and scripting to run and understand scripts to modify and add for message tracking and other administrative functions
- Extensive understanding of messaging environments and integrations with 3rd party products
- Certifications including MCSE: Messaging (Exchange 2010, 2016 & Office 365) highly desired
List of Typical Responsibilities For an Exchange Administrator Resume
1
Responsibilities For MS Outlook Exchange Administrator Resume
- Experience implementing Microsoft Office 365
- Experience with Exchange/ActiveSync design and scaling, and high availability design and failover
- Strong working knowledge of patch management and change control
- Experience managing a large on premise Exchange implementation
- Experience with high-availability design (fail-over systems and data replication)
- Strong background in networking and active directory
- Planning the design for, documenting and implementing innovations of Exchange and related systems
2
Responsibilities For Senior Exchange Administrator Resume
- Developing, maintaining and monitoring procedures for all Exchange servers and related systems
- Performing on-site and remote technical training, for the firm's New York and London offices
- Ensuring proper documentation/procedures are implemented across the Exchange environment
- Assisting with the management of vendor relationships; and
- Pre-screening and presenting possible new Exchange, Outlook and messaging related technologies to the Technology Operations Group
3
Responsibilities For Junior Exchange Administrator Resume
- Expert knowledge in all aspects of the infrastructure (Storage, Compute, Networking, VMWare, etc.)
- Work as a technical resource on assigned projects with testing and response
- We are looking to set up interviews as early as next week
- E-Mail system support and troubleshooting
- Assist help desk on escalated tickets pertaining to Outlook 2010, Outlook Web Access, email client functionality via mobile devices, Exchange, backup, recovery
- Provide expertise and assistance for routine customer inquiries as well as emergency and operational matters utilizing exceptional customer service orientation
- Monitor alerts and thresholds, taking preventive or corrective action to resolve
4
Responsibilities For E-mail / Exchange Administrator Resume
- Maintain and support current Exchange 2016 environments as we transition
- Provide business customers with solutions that Exchange Online can increase team productivity
- Assist in development of a solution roadmap, product catalog and vision for applications supported
- Support and maintain key solution integrations and plugins
- 24/7 support and availability
- Responsible for adherence to general and specialized risk and security controls
5
Responsibilities For AD Exchange Administrator Resume
- Participates in and supports capacity planning and the development of long-term strategic goals for Exchange-based messaging and collaboration solutions in conjunction with end-users and department managers
- Providing backup support, monitoring and maintaining the AirWatch Mobile Device Management platform and related wireless technologies (e.g. iOS devices, mobile application deployment)
- Experience with Exchange and Mobile Device Management
- Previous migration experience from IBM Domino to Exchange 2010 or later
- Maintaining the lab environment for Exchange
6
Responsibilities For Email / Exchange Administrator Resume
- Communicating to the Helpdesk and end users regarding maintenance, server down time and troubleshooting techniques, as well as assisting with end user call tickets
- Conduct research into e-mail software issues as required
- Coordinate with vendors to troubleshoot/resolve complex issues
- Keen attention to detail; and
- Availability to work additional hours, as needed
- This includes daily issue resolution, regular maintenance work, project work and technical leadership in areas of expertise
- It also includes providing input and participating in the definition, implementation, and support of best practices used by the team, with a focus on continually improving operational effectiveness in supporting our customers
- Expert knowledge in all aspects of the Windows environment (OS, Active Directory, DNS, etc.)
7
Responsibilities For Enterprise Exchange Administrator Resume
- Knowledge of Office 365, overall administration activities and migration from an on premise solution would be a large benefit
- Active Directory Management (GPO)
- ActiveSync to IOS devices
- Work with One of the Nation’s top companies
- Microsoft Certified Systems Engineer (MCSE) and/or Microsoft Certified Technology Specialist (MCTS) Semper Fi
- Obtain a DoD 8570 Compliance IAT Level II Certification
- Currently possess MCSA Windows Server 2012/2016 or equivalent/higher relevant Microsoft certification
- Mobile Device Management Technologies (Mid-level
8
Responsibilities For Ms Exchange Administrator Resume
- Microsoft Exchange 2010 system administration
- Microsoft certifications like MCSE / MCSA or higher
- Cisco certifications like CCNA / CCNP etc. or higher
- Expert knowledge of Microsoft Exchange Server 2010
- Certification in ITIL v3 Foundation (desirable)
9
Responsibilities For Senior MS Exchange Administrator / Lync Admin Resume
- Min 5 years of support/implementation/upgrade experience in a 10K+ user environment which includes min 3 yrs of Exchange 2016/Exchange Online, Share Point 2013/Share Point Online, and Skype architecture and design experience
- Analyze customer needs, document requirements, and design technical solutions
- Serve as the technical lead and subject matter expert on Exchange projects and issues with accountability for the outcome of those projects and issues
- Working technical knowledge of current messaging and collaboration systems software, protocols, and standards, including Microsoft SharePoint, InTune, EVault, Barracuda and Skype
- Provide on- call support for the e mail and AD environments, as well as all Windows related issues
- Monitor Windows servers and troubleshoot problems
- Support, maintain and administer third party applications Including, but not limited to, Source One and Discovery Manager; and produce appropriate documentation for application deployment, configuration, and related processes
- Respond to each inquiry, whether from a customer, vendor or co- worker in a courteous and professional manner consistent with the Authority's "Driven by Customer Service" quality standard
10
Responsibilities For Microsoft Exchange Administrator, Lead Resume
- Release of false positive emails
- Responsible for the operation and functionality of all Exchange servers and Domain Controllers of the Network Operations
- Serve as a project lead for tasks/projects associated with Exchange
- Working knowledge of enterprise messaging administrative concepts (installation, disaster recovery process, database utilities, public folder replication, FSMO role holders, and OWA and Front End/Back End knowledge)
- Expertise with Microsoft Windows client, Windows Server, Mobile device technologies
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