Field Service Resume Sample
Jettie Pouros
848 Waters Keys,
Houston,
TX
+1 (555) 804 6017
Work Experience
Field Service Team Leader
07/2015
-
PRESENT
Phoenix, AZ
- Monitors associate performance and conducts counseling/corrective action procedures when required. Identifies concerns, brings issues to management’s attention and offers suggestions for improvement
- Responsible for meeting the daily service repair needs of the customer’s equipment and drives customer satisfaction through Service Excellence. Also responsible for developing and maintaining strong interpersonal relationships with customer representatives
- Competitive annual salary (CBPP Competency Based Pay Program)
- Opportunities for growth, development and internal promotion
- K, tuition reimbursement, and generous paid time off
- Company paid certifications, licenses and training
- Contracts with third party service providers to provide service coverage for our consumers
- Provides technical training to these providers
- The field service manager is responsible to negotiate warranty service rates, service coverage, and manage key performance indicators of the service providers in own territory
Field Service
09/2009
-
05/2015
Phoenix, AZ
- Work collaboratively with peers and team members
- Change agent who accepts and supports new ideas and processes
- Consistently balance sense of urgency with diplomacy/empathy
- Accept constructive criticism from stakeholders
- Regroup and re-engage to accommodate changing customer needs and priorities
- Commitment to cost reduction/control
- Coaching, mentoring and counseling of team members
- Strong Microsoft Office required reporting, scheduling, and communicating
IS Field Service Intern
08/2004
-
03/2009
San Francisco, CA
- Is responsible for the delivery of after sales service to our consumers
- Is a conduit of information from our consumers to the various departments within BSH
- To provide customer solutions for escalated issues between the Field and the Contact Center
- Promote and monitor the highest standards of performance from both our employees and agents
- Exercise and encourage effective communications skills with both external and internal customers
- Utilize and prompt business forecasting to achieve agreed service levels and manage the operation within budget
- Team building skills: Hiring capable, results focused staff that live the Omnicell values
- Conflict resolution and ability to negotiate for acceptable outcomes
Education
Argosy University - Orange County Campus
2000 - 2004
Engineer's Degree in Business
Professional Skills
- Strong analytical problem solving skills and hands-on experience with hardware, tools, instruments, and protocol analysis
- Excellent coaching, training, mentoring, performance and change management skills
- Strong deductive reasoning, problem solving skills
- Through strong customer satisfaction skills, and employing various tools, grow Videojet revenues and printer placements by providing superior service
- Strong communication and listening skills - Supports Customer facing positions, interacts with customers, internal and external and all levels of management
- Provide excellent time management and reporting skills
- Excellent customer service skills, writing ability and work ethic
How to write Field Service Resume
Field Service role is responsible for customer, training, leadership, interpersonal, english, computer, organization, analytical, mechanical, digital.
To write great resume for field service job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Field Service Resume
The section contact information is important in your field service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Field Service Resume
The section work experience is an essential part of your field service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous field service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular field service position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Field Service resume experience can include:
- Advanced Troubleshooting Skills: Ability to quickly and methodically troubleshoot problems of varied complexity, with limited or flawed data, to find best solution for customer
- Advanced Communications Skills: Ability to effectively share complex ideas across departments, and with customers and vendors in a manner that is understandable and leads to positive outcome
- Excellent strategic thinking, interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization
- ·Coordinate and provide training to staff on Illumina products, problem solving skills, and customer service skills
- Good analytical and problem-solving skills with the ability to work in a team setting required
- Customer service focused with strong problem-solving skills
Education on a Field Service Resume
Make sure to make education a priority on your field service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your field service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Field Service Resume
When listing skills on your field service resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical field service skills:
- Demonstrate Strong analytical, problem solving and interpersonal skills required
- Demonstrate intermediate-level system administration support skills for mixed Linux and Windows server and desktop/laptop environment
- Good computer skills including “Word”, “Excel”, and “Access”
- Strong communication skills, along with the ability to problem solve
- Possess excellent mechanical skills
- Possess excellent organizational, time management, communication, interpersonal skills with the ability to multi task several projects at once
List of Typical Experience For a Field Service Resume
1
Experience For Field Service Team Leader Resume
- Excellent customer service and communication skills with an emphasis in sales
- Customer-focused with strong communication skills and ability to build relationships with customers
- Excellent follow-up skills to insure we exceed customer expectations, and close all outstanding issues
- Able to travel ~30%, strong customer focus, attention to detail, fast acting, excellent communicator
- Strong technical orientation and experience supporting proprietary and standard applications in a technical field support environment
- Previous experience in servicing analytical equipment or equivalent applications specialist experience
- Hold a current valid driver’s license and good driving record over last three years is required
2
Experience For Manager, Field Service Resume
- Work under pressure and effectively interface with subordinates and all levels of management
- Give feedback to field service staff regarding their performance versus goals and define skills enhancement plans based on formal performance reviews
- Enthusiastic team player able to work in a dynamic work environment with multitasking skills
- Successful experience in electrical or mechanical engineering experience in a railway/ rolling stock environment
- Demonstrates the ability to develop effective teams
- Opportunity to acquire skills to install and support onsite plant installations
3
Experience For Manager Field Service Resume
- Communicate effectively with co-workers, supervisors, managers and customers
- Communicate openly and effectively with the wider team to share knowledge and best practice
- Experience in managing and developing a Field Service organization, providing equipment maintenance services is an asset
- Responsible for managing customer action plans and identifying improvement opportunities and implementing best demonstrated processes
- Experience preparing and managing budgets
- Identify training areas for the team through the Honeywell skill tool matrix and impart training on a monthly basis, wherever identified
- Previous experience with the following required: Imaging equipment (CT & MR)
- Obtains necessary permits or approvals from local authorities having jurisdiction, prior to the commencement of work
- Maintain sites and expansion within the region to achieve industry leading uptime targets in the most cost-effective manner
4
Experience For Field Service Leader Resume
- Maintain excellent relationship with AGCO dealers and distributors including the promotion and increased use of AGCO’s service systems and tools
- Can-do attitude with the ability to handle multiple-tasks with competing priorities
- Willingness to travel primarily within the UK but further afield as and when required for training or high priority visits
- Previous experience in maintenance, repair, and troubleshooting of semiconductor capital equipment
- O Current, valid driver’s license and clean driving record
- Solid working knowledge of electronics, personal computer hardware and software, and LAN (Novell & Microsoft) concepts
- Experience in an engineering environment with an emphasis on after sales and customer support
5
Experience For Field Service Eng Resume
- Collaborate in a matrix environment with good program management capability
- Strong sense and knowledge of technology development
- Technical: Broad laboratory experience (Thermo Fisher Scientific or related equipment)
- Experience with troubleshooting software issues
- Strong background in PC repair (hardware & software), working knowledge with PLC’s
- Responsible for measuring service performance and effectiveness of services provided
- Experience in the Environmental Remediation or Civil Construction industry
- Experience establishing and managing best practice field service methodologies required to lead a world class service organization
- Related industry experience in biotechnology with confocal laser scanners, liquid handling robotics, or related technology
6
Experience For Eng, Field Service Resume
- Analyze workload to prioritize calls and request additional support, as required
- ·Continuous improvement of the customer experience through staff, process, and support tool development
- Work cross-functionally with sales, specialists and other partners to establish district priorities and goals
- Experience in Customer Service/Support
- Train customers to operate the essential functions of the equipment
- Oversee the work of, or train less skilled employees
7
Experience For Field Service Spec., Ecosure Resume
- Experience in Field Service
- Making commissioning of systems and components onshore and offshore
- Providing technical product and application support, hereunder trouble shooting
- During the apprenticeship period, mastery of the following includes but is not limited to
- Demonstrating commitments to meet customer needs and requirements by ensuring all given quality
- Setting and monitoring key Technical Service KPIs in line with AGCO’s targets and goals
8
Experience For Field Service Leader Middle East Resume
- Understanding of Pc, Operating Systems, Networks and Point-of-sale related technology and transactional systems
- Commissioning and troubleshooting: able to identify and resolve complex technical and performance issues
- Willing to travel during the first year (25%)
- Working knowledge or formal education in one or more trades: Pipefitting, electrical, and/or millwright
- Working knowledge with revenue growth through direct selling
- Understanding of safe work practices in an industrial environment including but not limited to utilization personal protective equipment as required
- Advicing sales managers with the right product solution for the application
- Participating in customer projects
9
Experience For District Manager, Field Service Resume
- Working with Sales and Product management to feed customer requirements to the team
- Working directly with OEMs and system providers/builders to secure trouble free application of our products
- Handling “front line” technical questions
- Giving input for relevant technical literatures and tools
- Participating in exhibitions
- Understanding of multiple control systems
- Executing proper time management while on field assignment
- Willing to travel, ( +30 %)
- Networking and Configuration of Panels are Required
10
Experience For Senior Manager, Field Service Resume
- Working knowledge of oil production/separation
- Working knowledge of computer and Microsoft Office software
- Working overtime, weekends, and holidays is required as needed
- Willing to travel up to 70% of his time
- Working cross functionally with many Cardinal Health teams
- Supporting Lean Six Sigma projects
- Analyzing data to create reports for customer
List of Typical Skills For a Field Service Resume
1
Skills For Field Service Team Leader Resume
- Coach a team of FSE’s ensuring they have the knowledge and skills to perform effectively and that workload is balanced across the team
- Communicate and work with CMS commercial teams effectively, regarding project awareness, schedules, scope of work, and training
- Extensive experience in a similar role, with strong capability of troubleshooting and repairing electrical or electronics test systems / equipment
- Effectively communicate relevant feedback to appropriate departments regarding the field performance
- Experience post Engineering/Diploma with at least 3 to 4 years’ experience as people manager
- Possess basic mechanical, mathematical, and computer skills (ex. Microsoft Office including Word, Excel, PowerPoint, and Outlook)
- Previous field service work experience including 5-7 years’ intermediate level knowledge of and/or experience with engine products
- Communicate effectively with customers both verbally and in writing
2
Skills For Manager, Field Service Resume
- Working experience of data acquisition analysis
- Working knowledge / experience with Preventative maintenance on O&G production equipment
- Working knowledge / experience with fugitive emissions on production equipment
- Sense of Urgency - Having the drive and motivation to take action and prioritize daily tasks; working strategically to ensure we are getting to every customer
- Strong attention to detail including simultaneous project work and customer tracking to support follow up and order closing
- Knowledge and experience using scan tools, development, following diagnostics and operating diagnostic equipment
- Experience in managing and developing a geographically dispersed Field Service organization, providing equipment maintenance services is an asset
- 2+ years of start-up support, system commissioning and system troubleshooting Experience with standalone and MCC based VFD control of 3 phase motors
- +2yrs Hands on experience working in an industrial manufacturing environment
3
Skills For Manager Field Service Resume
- Experience with IT systems (setting-up devices on networks; configuring servers) and a related certification, such as CCNA
- Experience correctly using measuring tools/equipment (ex. Micrometers, Vernier tooth calipers, and dial and electronic indicators)
- Experience desired in copper and fiber cabling and various terminating connectors
- Experience troubleshooting and repairing residential solar panels
- Experience in negotiating and executing supplier contracts
4
Skills For Field Service Leader Resume
- Experience supervising or managing
- Previous experience in establishing and scaling a highly successful service/operations & maintenance organization
- Or more experience providing services similar to required tasks, scope, and complexity
- SCADA, HMI and PLC application troubleshooting experience
- Experience in servicing instruments in the medical or research sector
- Previous experience in field service / engineering environment
- Demonstrate ability to learn quickly and adapt to changing demands
- Experience working with extra high voltage switch boards, an advantage
- Previous experience in maintenance, repair, and troubleshooting of semiconductor capital equipment
5
Skills For Field Service Eng Resume
- Multi-tasking with prioritization
- Above related working experience
- 2 to 10 yrs. of experience as an electrical engineer and/or working in the power electronic field
- Experience working with power conditioner for PV plants, an advantage
- One year experience operating Class A commercial vehicles
6
Skills For Eng, Field Service Resume
- Experience of managing a remote team of engineers
- Electronics, networking and CCTV experience
- Three to five years’ experience supervising in a technical or service environment
- Experience with flow control valves, dissolved oxygen sensors, air, water and oil cooling systems
- Experience as a Manager delivering service solutions to the industrial and commercial sectors
- Field related experience directly managing key accounts or account base
- Experience working in matrix environment for a global organization
7
Skills For Field Service Spec., Ecosure Resume
- Confer with management regarding customer credits, return goods for credit
- Project Management - Coordinates projects; Communicates changes and progress; Determines priorities when scheduling jobs
- Experience using vision systems, robots or PLCs is a benefit
- Safely operate diesel powered hydraulic lifting equipment: i.e. forklifts, front end loaders, tow motors, boom, etc
- Demonstrated ability to fuse HDPE pipe ranging in diameter from 4 inch to 36 inch
- Previous experience in maintenance, repair, and troubleshooting of semiconductor capital equipment
- Customer facing and field service experience required
8
Skills For Field Service Leader Middle East Resume
- Coordinate and define the different activities within the team, according to the priorities and competences of each individual
- Proven understanding of customer needs and able to provide solutions
- Industry related experience; be qualified in at least one of the following
- Complete assigned field calls according to priority
- Safely operate diesel powered hydraulic lifting equipment, i.e., forklifts, front-end loaders, tow-motors, telehandlers, etc
- Maintain effective departmental and activity planning roster
- Expert knowledge of and professional technical experience with micro-computers/PC based systems
9
Skills For District Manager, Field Service Resume
- Experience with cyclotron / particle accelerator is an asset
- Experience with RF systems is an asset
- Experience with medical equipment installation and support
- German language skill is an asset but not required
- User level experience with Microsoft Office Products (Word, Excel, etc.)
- Water and wastewater industry experience
10
Skills For Senior Manager, Field Service Resume
- Maintaining and managing own Spare Parts Field Service inventory kits according to defined procedures
- Recording, reporting, and tracking defects to accurately depict the status of the terminal and peripheral devices supported in the field
- Coordinating, managing and doing project requests
- Willing to travel during the first year
- Troubleshooting and understanding of PLCs
- Understanding of imaging systems
List of Typical Responsibilities For a Field Service Resume
1
Responsibilities For Field Service Team Leader Resume
- Research and resolve a high volume of casework related to advisor terminations, team ID’s, and other eForms; maintain case detail on all interactions and actions
- Researches and responds to escalated case issues regarding more complex requests. Partners with other parts of the organization to provide explanation of policies, resolutions, and next steps to internal partners, advisors or field leadership
- Process cases including both routine updates as well as complex error corrections, involving high-priority accounts in a timely, efficient, and accurate manner. Record all customer interactions in the appropriate system for tracking and archival purposes
- Assist in customer service-related business driven process improvement initiatives or related projects to provide subject matter expertise, as well as service as a resource to less-experienced team members, as necessary
- Develop solutions for routine and less complex problems for the business unit. Identify and recommend changes to policies, procedures and business model with guidance from leader
- Be able to facilitate daily start-of-shift & other group meetings effectively and efficiently, holding accountability to the actions driven
- Computer usage and debugging skills
2
Responsibilities For Manager, Field Service Resume
- Prior pipe fusion experience with pipe diameters ranging from 4 inches to 36 inches
- Experience in manufacturing, field installation and operation of Engineered rotating machinery
- Relevant engineering qualification or experience in a mechanical/ electrical engineering environment
- Good understanding of QA and QC matters
- Current, valid driver’s license and clean driving record
3
Responsibilities For Manager Field Service Resume
- A proven track record working with and in OEM distributor/dealer networks
- Complaint Handling and effective resolution of any Field lead issues
- Experience troubleshooting hardware and embedded software systems
- To follow all quality standards within the frame of valid Philips Health systems business policies
- An excellent communicator and team-worker
- First professional experience is an advantage
- Related work experience
- Using truck to make deliveries - including loading & unloading
4
Responsibilities For Field Service Leader Resume
- Leading and managing local team of Field Service Engineers
- Working with Vendors (Route Operators) 1-1 for problem solving on phone or in the lab
- Training of process operators at customer site
- Testing Carborne ATP (Automatic Train Protection systems) and train signal systems
- Offering field service support to solve or escalate all incidents and requests in a predefined, accurate and timely way
- Understanding of vacuum systems and vacuum test equipment
5
Responsibilities For Field Service Eng Resume
- Working knowledge of PLCs and other automation systems
- Managing quality issues when resolutions are not in place
- Troubleshooting and adjustments to equipment and machines
- Providing on-site customer support for software and hardware upgrade training
- Handling multiple projects with the potential of phone calls and simultaneous inquires
- Performing preventative maintenance interventions (PMIs), Hardware and Software upgrades andrepair interventions on molecular instrumentation
- Providing primary service and support to the defined territory
- Providing back-up service support outside of assigned territory as needed
6
Responsibilities For Eng, Field Service Resume
- Assists the company in investigating product problems; determining the cause and developing and implementing corrective actions to ensure customer satisfaction
- Able to lift 50 lbs. and be in a mobile activity more than 50% of the time. (Walking, standing, stooping/kneeling)
- Support sales quotation process by logging quotations and customer inquiries in CRM system and communicating with the corresponding sales team member
- Overall responsibility for migrating existing contracts to OBS and deployment of new OBS contracts making sure that margin expansion is realized
- In depth knowledge of rolling stock systems/ procedures including schematics, fault finding techniques and download analysis
- Package leveling and alignment - carrying out package leveling and axial alignment in line with drawings and company practices
7
Responsibilities For Field Service Spec., Ecosure Resume
- Process licensing-related paperwork for advisors, including providing assistance with, active debts and advisor terminations
- Responsible for overseeing and/or performing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
- Participate as part of a team, leading and assisting where appropriate and requesting assistance when needed
- Interface with Customer Support Engineering regarding technical issues beyond the FSE’s expertise level needed to maintain unit operational readiness
- Access to new product information and products for use as samples for training and with assisting the ASC’s
- At times having to deal with difficult and demanding consumers and retail partners
8
Responsibilities For Field Service Leader Middle East Resume
- Knowledge of EV charging infrastructure and power generation equipment and servicing methods
- Supports RSAF operations by documenting nonconformance condition of new and repaired components and working the issues with Quality
- Communicates engineering issues with the Boeing Liaison Engineer located at Dhahran, Saudi Arabia
- Support new product commissioning and equipment operation training opportunities with customers
- Responsible for ensuring Account Management principals are exercised leading to retention and additional business from service base customers
- Knowledge of Health & Safety including bio-hazards, manual handling and Control of Substances Hazardous to Health
- Fault-find using a number of different methods including diagnostic software
- Provide newly hired FSE’s with additional training and development during their first six months of employment
- Capable of safely operating diesel powered hydraulic lifting equipment: i.e. forklifts, front end loaders, tow motors, etc
9
Responsibilities For District Manager, Field Service Resume
- Perform proper sequencing to break down pump systems and pipelines to avoid spills and/or contamination to surrounding work area. Properly flush systems
- Understand strap ratings, rigging practices and tag lines. Utilize appropriate securement methods, i.e., chains, straps, etc. when loading equipment
- Understand proper loading procedures for cribbing hose and pipe
- Provides ongoing system integrity monitoring
- Completes and troubleshoots gaming machine installs, gaming machine software upgrades, and related service calls
- Perform emergency repair, preventive maintenance, modification and engineering updates and customer training at customer site
- Builds trust by regularly making and meeting appropriate commitments with external and internal customers
10
Responsibilities For Senior Manager, Field Service Resume
- Strategic planning and product quality monitoring to ensure best in class service
- Build up handling guidance for “front line” technical questions and customer training
- Participate in ongoing training for new products and technologies
- Capable of meeting customers’ demands while working on multiple projects with various deadlines
- Work with the Depot Repair Lab providing field engineering support in the restoration to service of complex AFSCN equipment
- Learn troubleshooting and problem-solving procedures
- Complete paper work flow associated with loading/unloading equipment to ensure accuracy of inventory
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